UX Writer - Vice President

📍 Job Overview

Job Title: UX Writer - Vice President

Company: iCapital

Location: Salt Lake City, Utah, United States

Job Type: Full-Time

Category: UX Writing / Content Design / Product Content Strategy

Date Posted: 2026-09-28

Experience Level: 7+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic development and execution of user-centered content across the iCapital platform, focusing on enhancing user experience and guiding users through complex workflows.

• Drive content design leadership by shaping and evolving the iCapital design system's writing style guides, reusable patterns, and governance frameworks for multi-language and multi-currency environments.

• Collaborate closely with Product, UX, Legal, and Compliance teams to ensure content is clear, consistent, accessible, and meets all regulatory requirements.

• Act as a hands-on contributor and strategic leader, translating complex financial service concepts into intuitive and engaging user interfaces.

• Manage multiple priorities, deliver high-quality content solutions, and champion best practices in UX writing and content design within a fast-paced product environment.

📝 Enhancement Note: The title "Vice President" in conjunction with "Senior UX Writer" responsibilities indicates a leadership role with significant strategic influence. This role is expected to not only execute but also define and scale content design practices within iCapital. The emphasis on "design system content guidelines and governance frameworks" and "multi-language, multi-currency product environment" suggests a high level of complexity and responsibility, typical for a senior or VP-level individual contributor or team lead in operations-adjacent functions.

📈 Primary Responsibilities

• Craft clear, consistent, and user-centered microcopy and long-form content to guide clients through complex application workflows, subscription processes, and onboarding journeys.

• Lead the evolution of iCapital's design system writing style guides, establishing reusable content patterns and robust governance frameworks to ensure a unified, multi-language, and multi-currency user experience across all digital products.

• Drive content strategy by participating in and guiding design critiques, conducting content reviews, and facilitating collaborative workshops with cross-functional partners.

• Ensure all user-facing content adheres to established accessibility standards (e.g., WCAG 2.1 AA), plain-language best practices, and stringent legal and regulatory guidelines.

• Translate complex financial service concepts and AI-driven capabilities into intuitive inputs and clear, consistent outputs for users, enhancing overall platform usability.

• Manage a diverse project portfolio, prioritizing tasks effectively to deliver high-quality content solutions within aggressive timelines.

• Foster strong collaborative relationships with UX designers, Product Managers, Legal, Compliance, and business stakeholders to translate business requirements into impactful content solutions.

• Champion content design best practices and advocate for the user experience through compelling storytelling and data-driven insights.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on execution. The emphasis on "design system writing style guides, reusable patterns, and governance frameworks" points to a need for someone who can build and maintain foundational content operations. The mention of "multi-language, multi-currency" and "legal, regulatory, and compliance review" signifies a complex operational environment requiring meticulous attention to detail and process adherence, common in regulated industries like financial services.

🎓 Skills & Qualifications

Education: Bachelor’s degree in English, Communications, Journalism, UX Design, Human-Computer Interaction, or a related discipline, or equivalent practical experience in financial services or other regulated industries.

Experience: 7+ years of progressive experience in UX writing, content design, or digital product content strategy, with a strong track record in regulated industries.

Required Skills:

• Proven ability to create clear, user-focused writing for complex systems, enterprise applications, and digital product flows.

• Demonstrated experience designing and writing for application flows, subscription journeys, and onboarding processes.

• Expertise in developing and implementing design systems, content standards, and robust governance frameworks.

• Proficiency with collaboration and design tools such as Figma, Confluence, or similar platforms essential for UX operations.

• Strong stakeholder management and cross-functional collaboration skills, adept at navigating complex organizational structures.

• Experience working in fast-paced, dynamic product development environments.

• Familiarity with accessibility standards, specifically WCAG 2.1 AA, and inclusive design principles.

• Experience working with AI-assisted content tools and understanding their application in content operations.

• Demonstrated experience working within legal, regulatory, and compliance review processes, and collaborating effectively with these teams. Preferred Skills:

• Experience specifically within the financial services industry, understanding its unique content and regulatory landscape.

• Experience managing content localization and multi-language product rollouts.

• Familiarity with AI-driven capabilities and their user interface implications.

• Experience in defining and measuring content performance metrics.

📝 Enhancement Note: The requirement for a portfolio, website, or relevant link is standard for UX roles but critically important here for demonstrating practical application of skills in complex environments. The "equivalent experience" clause for a Bachelor's degree is a common allowance for highly experienced professionals, particularly in specialized fields like UX writing within regulated industries.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects demonstrating UX writing and content design expertise for complex digital products or platforms.

• Include case studies that highlight your process for creating user-centered content, from research and ideation to final implementation and iteration.

• Provide examples of content design for application flows, subscription management, and user onboarding, detailing the challenges and solutions.

• Demonstrate experience in developing and implementing design system components, content style guides, and governance frameworks.

• Clearly articulate the impact of your content solutions, ideally with quantifiable metrics related to user engagement, task completion, or efficiency gains. Process Documentation:

• Document your approach to content strategy development, including user research, persona development, and information architecture.

• Illustrate your workflow for collaborating with UX, Product, Legal, and Compliance teams, emphasizing how you manage reviews and incorporate feedback.

• Showcase your methods for ensuring content consistency, accessibility, and adherence to regulatory standards across a product suite.

• Provide examples of how you have contributed to or managed content governance processes and design system documentation.

📝 Enhancement Note: For a VP-level role, the portfolio should not just showcase execution but also strategic thinking and the ability to build operational processes. Emphasis should be placed on how the candidate has scaled content efforts, established standards, and managed complex stakeholder environments, particularly in regulated industries.

💵 Compensation & Benefits

Salary Range: $125,000 - $150,000 per year.

Benefits:

• Equity for all full-time employees.

• Annual performance bonus.

• Comprehensive, employer-matched retirement plan.

• Generously subsidized healthcare plan.

• 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling.

• Generous parental leave policy.

• Unlimited Paid Time Off (PTO).

Working Hours: Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday, indicating a structured hybrid model. Standard full-time hours (approximately 40 hours per week) are expected.

📝 Enhancement Note: The salary range provided is for the base salary. The total compensation package, including equity and an annual bonus, could significantly increase the overall remuneration. The hybrid work arrangement specifies 4 in-office days, which is a key detail for candidates assessing work-life balance and operational flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech), specifically focused on alternative investments and wealth management technology. iCapital provides a technology platform that connects investors with alternative investment opportunities.

Company Size: iCapital is a significant player in the FinTech space, indicated by its rapid growth and numerous awards. While the exact number isn't provided in the raw data, the scope of its operations and the VP-level role suggest a company with several hundred to over a thousand employees.

Founded: iCapital was founded to address inefficiencies in the alternative investment market. Its founding in 2013 signifies a relatively young but established company that has achieved substantial scale and market recognition.

Team Structure:

• The UX Writer will likely be part of a growing Product or Design team, working closely with UX Designers, Product Managers, and Researchers.

• This role involves significant cross-functional collaboration with Product Leadership, Legal, Compliance, and Engineering teams, reflecting a matrixed organizational structure common in high-growth tech companies.

• The "Vice President" title suggests potential for leading a small team or being a key individual contributor with significant influence over content operations and strategy. Methodology:

• Emphasis on data-driven decision-making and user-centric design principles.

• Agile development methodologies are likely employed, requiring flexibility and rapid iteration in content creation and refinement.

• Strong focus on process, governance, and adherence to regulatory standards, especially given the financial services industry.

Company Website: https://www.icapitalnetwork.com/

📝 Enhancement Note: The company's focus on alternative investments means the content will often deal with complex financial instruments and strategies. The "VP" title implies a need for strategic thinking beyond just writing, including defining how content functions as a core part of the product's operational efficiency and user trust.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a senior individual contributor or potential team lead level, indicated by the "Vice President" title and the expectation to "shape and scale" content design. It represents a move into a leadership position within the UX writing discipline, with significant influence over product content strategy and operational standards.

Reporting Structure: The role likely reports to a Director or Head of Product Design, Head of UX, or potentially a VP of Product. The specific reporting line will dictate the level of autonomy and direct team management responsibilities.

Operations Impact: The UX Writer plays a crucial role in operational efficiency by creating content that simplifies complex processes, reduces user errors, and minimizes the need for customer support. Clear content directly impacts user adoption, retention, and compliance, contributing to iCapital's overall business objectives and revenue generation by fostering user trust and platform engagement.

Growth Opportunities:

• Leadership Development: Potential to build and manage a UX writing team, defining its structure, processes, and hiring strategy.

• Strategic Influence: Opportunity to significantly influence product strategy and design system evolution, driving best practices across the organization.

• Domain Expertise: Deepen expertise in FinTech, alternative investments, and regulated product environments, becoming a subject matter expert.

• Cross-Functional Leadership: Expand influence by leading content initiatives across multiple product lines and collaborating with senior leadership.

📝 Enhancement Note: The "VP" title suggests a career trajectory that moves beyond individual contribution to strategic ownership and potentially team leadership. The growth opportunities should focus on building out the content operations function and establishing its long-term vision within iCapital.

🌐 Work Environment

Office Type: The role is based in Salt Lake City, Utah, and operates under a hybrid work model, requiring 4 days in the office and offering 1 remote day per week. This suggests a collaborative office environment designed to foster teamwork and in-person interaction.

Office Location(s): Salt Lake City, Utah, United States. Specific office address details would typically be provided upon offer.

Workspace Context:

• The office environment likely supports collaboration through shared workspaces, meeting rooms, and common areas.

• Access to standard UX and design tools (Figma, Confluence) will be readily available, along with other necessary technology infrastructure.

• Opportunities for direct interaction with cross-functional teams (Product, Engineering, Legal, Compliance) will be frequent, facilitating efficient communication and problem-solving.

Work Schedule: The hybrid schedule (Monday-Thursday in-office, Friday remote) provides a structured yet flexible work arrangement. Standard full-time business hours are expected, with the expectation of delivering high-quality output and meeting project deadlines.

📝 Enhancement Note: The hybrid model with 4 days in-office is a significant factor for candidates assessing work-life balance and the nature of daily collaboration. It implies a commitment to in-person synergy for key team functions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A deeper dive into your experience with UX writing, content design leadership, and understanding of regulated industries. Expect questions about your approach to strategy, governance, and team collaboration.

• Portfolio Review & Presentation: A critical stage where you will present your portfolio, showcasing specific projects that demonstrate your ability to handle complex financial products, design systems, and regulatory constraints. Be prepared to discuss your process, impact, and strategic contributions.

• Cross-Functional Interviews: Interviews with key stakeholders from Product, UX, Legal, and Compliance teams to evaluate your collaboration style, communication skills, and ability to navigate diverse perspectives.

• VP/Senior Leadership Interview: A final discussion to assess strategic vision, leadership potential, and alignment with iCapital's overall business objectives.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your experience with complex financial products, AI-driven features, design systems, and regulatory compliance.

• Structure for Impact: For each case study, clearly outline the problem, your role and approach, the solutions you designed, and the measurable outcomes (quantify impact where possible).

• Highlight Leadership: Emphasize your contributions to strategy, process improvement, and team collaboration, especially in building content governance or design systems.

• Be Prepared for Scrutiny: Anticipate detailed questions about your decision-making process, especially concerning legal and compliance reviews.

• Demonstrate AI Understanding: If applicable, showcase projects involving AI-assisted content tools and discuss your approach to their ethical and effective use.

Challenge Preparation:

• Be ready for a potential practical exercise or case study that involves improving content for a complex financial workflow or designing content for a new feature.

• Prepare to articulate your content strategy for a hypothetical iCapital product, considering user needs, business goals, and regulatory requirements.

• Practice explaining how you would establish and manage content governance and style guides for a growing organization.

📝 Enhancement Note: The portfolio review is paramount. Candidates should be prepared to discuss not just the 'what' but the 'why' and 'how' behind their work, demonstrating strategic thinking and operational impact relevant to a VP-level role. The emphasis on Legal and Compliance review means candidates must be able to articulate their process for navigating these critical checkpoints.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration & Design: Figma (for design and prototyping), Confluence (for documentation, knowledge sharing, and process definition), Jira (likely for project and workflow management).

• Content Management: While not explicitly stated, experience with content management systems (CMS) or digital asset management (DAM) relevant to product content would be beneficial.

• AI-Assisted Content Tools: Experience with tools that leverage AI for content generation, optimization, or analysis.

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, or Google Analytics for understanding user behavior and content performance.

• Reporting Dashboards: Experience creating or interpreting dashboards that track user engagement, task completion rates, and content effectiveness.

CRM & Automation:

• While not a direct CRM role, understanding how UX content integrates with CRM systems and marketing automation platforms can be advantageous for a holistic product view.

📝 Enhancement Note: Proficiency in Figma and Confluence is explicitly required. The mention of "AI-driven capabilities" and "AI-assisted content tools" indicates a forward-looking approach by iCapital, and candidates with experience in this area will be highly valued. Understanding how content impacts user journeys within a FinTech platform is key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs through clear, intuitive content.

• Excellence & Precision: High standards for quality, accuracy, and detail, especially crucial in a regulated financial environment.

• Collaboration & Transparency: Open communication and strong partnerships across Product, UX, Legal, Compliance, and Engineering teams.

• Innovation & Adaptability: Embracing new technologies (like AI) and methodologies to continuously improve product experience and operational efficiency.

• Integrity & Trust: Upholding ethical standards and building user trust through reliable and transparent communication.

Collaboration Style:

• Proactive Partnership: Actively engaging with stakeholders early and often in the product development lifecycle.

• Data-Informed: Using user data and feedback to guide content decisions and strategy.

• Constructive Feedback: Participating in and providing constructive critiques within design reviews and content workshops.

• Process-Oriented: Adhering to established workflows while also contributing to their optimization.

📝 Enhancement Note: The emphasis on "Legal and Compliance review" suggests a culture that values rigorous adherence to rules and policies, balanced with the need for user-friendly experiences. Candidates should demonstrate an understanding of how to navigate these dual requirements.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Products: Translating intricate alternative investment concepts into easily understandable language for a diverse user base.

• Regulatory Landscape: Navigating and adhering to stringent legal and compliance requirements within the financial services industry, which can impact content flexibility.

• Scalability of Content Operations: Establishing and scaling content design processes, style guides, and governance frameworks for a rapidly growing company and product suite.

• AI Integration: Effectively integrating AI-assisted content tools while maintaining brand voice, accuracy, and ethical standards.

• Balancing Stakeholder Needs: Managing competing priorities and feedback from various departments (Product, Legal, Compliance, Marketing, etc.).

Learning & Development Opportunities:

• Deep FinTech Expertise: Gaining in-depth knowledge of alternative investments and wealth management technology.

• Leadership Skill Development: Opportunities to hone strategic thinking, team management, and cross-functional influence.

• Advanced Content Strategy: Developing expertise in building and scaling content operations for complex, regulated digital products.

• Emerging Tech: Working with AI-assisted content tools and exploring their application in product development.

• Industry Recognition: Contributing to a company that has received numerous awards, potentially enhancing personal professional recognition.

📝 Enhancement Note: The challenges presented are significant and require a candidate with resilience, strategic thinking, and a strong understanding of operational processes within regulated environments. Addressing these challenges effectively will be key to success and growth in this role.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to developing a comprehensive content strategy for a complex financial product, considering user needs, business objectives, and regulatory constraints."

• "How would you establish and govern content standards for a multi-language, multi-currency platform, and what tools or processes would you implement?"

• "Walk us through a time you had to translate a highly technical or complex financial concept into clear, user-friendly language. What was your process, and what was the outcome?"

• "How do you approach collaborating with Legal and Compliance teams to ensure content meets all regulatory requirements while remaining user-centered?" Company & Culture Questions:

• "Based on your understanding of iCapital and the FinTech industry, what do you see as the biggest content challenges and opportunities for our platform?"

• "How do you contribute to a collaborative team environment, especially when working with diverse stakeholders like Product, Engineering, and Legal?"

• "Describe a situation where you had to advocate for UX writing best practices or a specific content solution. How did you influence stakeholders?" Portfolio Presentation Strategy:

• Craft a Narrative: For each case study, tell a compelling story about the problem, your unique contribution, the solution you designed, and the tangible impact it had.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your content solutions (e.g., improved task completion rates, reduced support tickets, increased conversion).

• Highlight Process: Clearly articulate your research methods, design thinking, collaboration with stakeholders, and iteration process.

• Focus on Leadership & Strategy: Emphasize your strategic contributions, ability to build systems, and experience in managing complex operational aspects, aligning with the VP-level expectations.

• Address Regulatory Nuances: Be prepared to discuss how you navigated legal and compliance reviews in your presented examples.

📝 Enhancement Note: The interview questions are designed to assess not only writing skill but also strategic thinking, leadership potential, and operational acumen. Candidates should prepare specific examples that highlight their ability to manage complexity, drive process, and deliver measurable results in a regulated environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the greenhouse.io application link provided.

• Tailor Your Resume: Optimize your resume to highlight your 7+ years of experience in UX writing, content design, and digital product strategy, with a focus on achievements in regulated industries or complex financial products. Use keywords such as "content strategy," "design systems," "governance," "accessibility," and "regulatory compliance."

• Prepare Your Portfolio: Curate a portfolio that showcases 3-5 of your strongest projects. Ensure each case study clearly details the problem, your process (including collaboration with Legal/Compliance), your solutions, and quantifiable outcomes. Prioritize examples that demonstrate experience with complex workflows, AI capabilities, and design system development.

• Research iCapital: Thoroughly understand iCapital's business, its platform, its target audience, and its recent achievements. Familiarize yourself with their existing content and user experience to identify potential areas for contribution.

• Practice Presentation: Rehearse your portfolio presentation, focusing on clear storytelling, strategic rationale, and the impact of your work. Be ready to articulate your approach to content operations, leadership, and collaboration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.