UX Researcher II - AMZ19219.3

📍 Job Overview

Job Title: UX Researcher II - AMZ19219.3

Company: Amazon

Location: Seattle, Washington, United States

Job Type: Full-Time

Category: User Experience Research / Product Research

Date Posted: April 14, 2026

Experience Level: Mid-Level to Senior (5-10 years implied)

Remote Status: On-site

🚀 Role Summary

• Lead and execute comprehensive user research studies across diverse product verticals, ensuring alignment with business objectives and product development lifecycles.

• Design and implement a variety of research methodologies (qualitative, quantitative, generative, evaluative) to inform product strategy, concept validation, and user experience optimization.

• Synthesize complex qualitative and quantitative data into actionable insights, effectively communicating findings and recommendations to stakeholders at all levels, including executive leadership.

• Manage multiple research projects concurrently, collaborating closely with cross-functional teams including designers, Product Managers (PMs), and engineers to integrate user feedback seamlessly into product iterations.

• Mentor junior researchers and other team members on research best practices, contributing to the growth of UX and research fluency across the organization.

📝 Enhancement Note: The role of UX Researcher II at Amazon, particularly within a large organization like IMDb.com, Inc. (an Amazon company), suggests a significant level of autonomy and responsibility. The emphasis on "end-to-end" ownership, "driving" studies, and "communicating to executive leadership" indicates a strategic and impactful position. The inclusion of mentorship duties further points towards a mid-to-senior level role. The specific mention of product verticals implies research across different Amazon services or IMDb's specific offerings.

📈 Primary Responsibilities

• Own and drive the entire user research lifecycle for multiple product areas, from defining research objectives and selecting appropriate methodologies to executing studies, analyzing data, and presenting findings.

• Identify and apply the most effective research methods (e.g., user interviews, surveys, usability testing, diary studies, A/B testing) to address critical product questions and business goals at each stage of the product development lifecycle.

• Design and conduct research activities that validate concepts, refine design directions, and directly contribute to improving the overall end-user experience for Amazon's digital products.

• Perform rapid yet thorough analysis of qualitative and quantitative data to extract actionable insights, translating complex findings into clear, concise, and timely reports and recommendations for product teams and leadership.

• Regularly engage with a broad spectrum of stakeholders (designers, PMs, engineers, marketing, leadership) to share research knowledge, foster a user-centric culture, and ensure research findings inform strategic decisions.

• Effectively manage a portfolio of simultaneous research studies, prioritizing tasks, managing timelines, and ensuring high-quality output regardless of whether the researcher is leading the study or supporting another team member.

• Mentor and guide colleagues, including junior researchers, designers, PMs, and other cross-functional partners, in various aspects of the research process, such as defining objectives, conducting sessions, analyzing data, and reporting insights.

• Elevate the understanding and practice of User Experience (UX) and research methodologies across the organization, actively contributing to the growth of design research expertise in areas such as user research, brand perception, and market trends.

📝 Enhancement Note: The responsibilities clearly delineate a role that requires not only execution but also strategic thinking, stakeholder management, and a proactive approach to improving research practices within a large, distributed organization. The emphasis on "driving" and "owning" research, coupled with "communicating to executive leadership," highlights the expectation for significant impact and influence.

🎓 Skills & Qualifications

Education:

• Master's degree (or foreign equivalent) in Human-Computer Interaction (HCI), Human Factors, Information Science, Psychology, Sociology, or a closely related field.

Experience:

• Minimum of 1 year of experience in the job offered, applied user research, or a related occupation (if holding a Master's degree).

Required Skills:

• Proficiency in all aspects of the UX research lifecycle, including study design, stakeholder involvement and consideration, planning, participant recruiting, moderation, qualitative and quantitative data analysis, reporting, effective communication, data visualization, and knowledge management.

• Demonstrated experience with core usability tools and platforms, employing a range of research methods including qualitative, quantitative, attitudinal, behavioral, generative, and evaluative techniques.

• Experience in data management and the analysis and reporting of quantitative data using tools such as Microsoft Excel or Tableau.

• Proven ability to synthesize literature reviews from academic research or market research contexts.

• Experience leading research initiatives for consumer-facing digital products, encompassing both web and mobile platforms.

• Demonstrated experience communicating research insights effectively to executive leadership (Director level and above) to drive tangible business impact.

Preferred Skills:

• Experience with advanced statistical analysis techniques and tools.

• Familiarity with A/B testing frameworks and experimentation design.

• Experience conducting research in e-commerce, media, or entertainment industries.

• Knowledge of accessibility research principles and best practices.

• Ability to influence product roadmaps based on research findings.

📝 Enhancement Note: The "Basic Qualifications" clearly outline two distinct paths for eligibility: a Master's degree with 1 year of experience, or a Bachelor's degree with 5 years of experience. The listed required skills are extensive and cover the full spectrum of UX research practice, emphasizing both technical proficiency and soft skills like communication and mentorship. The "Preferred Qualifications" are not explicitly listed in the provided data, so I have inferred common complementary skills for a UX Researcher II role at a company like Amazon.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a robust understanding of the end-to-end research lifecycle through clear case studies, showcasing your ability to define objectives, select appropriate methodologies, execute studies, and translate findings into actionable product recommendations.

• Present compelling evidence of how your research has directly impacted product decisions and improved user experience, quantifiable through metrics where possible (e.g., usability improvements, conversion rate increases, customer satisfaction scores).

• Include examples of diverse research methods applied (qualitative, quantitative, generative, evaluative) and how you adapted your approach to fit different product phases and business constraints.

Process Documentation:

• Submit detailed documentation of your research process for key projects, including study plans, participant recruitment strategies, discussion guides, and analysis frameworks, highlighting your systematic approach.

• Provide examples of how you have documented and managed research knowledge, ensuring findings are accessible and actionable for broader teams and the organization.

• Illustrate your experience in creating and delivering impactful research reports and presentations, tailored to different audiences and designed to drive awareness and action.

📝 Enhancement Note: For a UX Researcher role, particularly at a company like Amazon, a strong portfolio is critical. The emphasis here is on demonstrating the impact of research, not just the execution. This means showcasing how research led to concrete product improvements and business outcomes. The "Process Documentation" aspect is crucial for showing a systematic and organized approach to research.

💵 Compensation & Benefits

Salary Range: $161,138 - $176,000 per year.

Benefits:

• Medical Benefits: Comprehensive health insurance plans.

• Financial Benefits: Various financial support and planning programs.

• Restricted Stock Units (RSUs): Potential equity in Amazon, vesting over time.

• Sign-on Bonus: A one-time bonus provided upon joining the company.

• Additional Benefits: A full range of other benefits are available, dependent on the specific position offered.

Working Hours: 40 hours per week, typically from 8:00 AM to 5:00 PM.

📝 Enhancement Note: The salary range is explicitly provided for Seattle, WA. The benefits listed are also detailed in the original posting. The working hours are specified as standard full-time. The note about "Washington Equal Pay Act" indicates compliance with local pay transparency laws.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Digital Streaming, Artificial Intelligence, Consumer Electronics, and more (as IMDb is an Amazon company, its industry context is broad and reflects Amazon's diverse portfolio).

Company Size: Amazon is a global technology giant with hundreds of thousands of employees worldwide. IMDb.com, Inc. itself is a significant entity within the Amazon ecosystem.

Founded: Amazon was founded in 1994. IMDb was founded in 1990 and acquired by Amazon in 1998. This history signifies a long-standing commitment to digital innovation and customer focus.

Team Structure:

• The UX Researcher II will likely be part of a larger UX Research team or embedded within specific product teams (e.g., IMDb product teams). This structure allows for both specialized expertise and deep product integration.

• Reporting likely goes through a UX Research Manager or Lead, with close collaboration with Product Managers, Designers, and Engineering leads for specific product verticals.

Methodology:

• Amazon operates with a strong data-driven and customer-obsessed methodology. Research findings are expected to be rigorously analyzed and presented to influence product roadmaps and strategic decisions.

• Emphasis on iterative development and continuous improvement, where research plays a crucial role in validating hypotheses and informing subsequent iterations.

• A culture of "bias for action" means research insights need to be delivered in a timely and actionable manner to facilitate quick decision-making.

Company Website: https://www.amazon.com / https://www.imdb.com/

📝 Enhancement Note: Contextualizing IMDb as an Amazon company is key. This implies a culture that is both deeply customer-focused (Amazon's core tenet) and potentially fast-paced and data-intensive. The size of Amazon means opportunities for broad impact and exposure to various product areas.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a UX Researcher II, indicating a mid-level to senior position. It signifies a researcher who can independently manage research projects, mentor others, and influence product strategy, moving beyond foundational research execution.

Reporting Structure: The role involves reporting to a manager or lead within the UX Research function, while actively collaborating with Product Managers, Designers, and Engineers. This structure provides exposure to product strategy and execution teams.

Operations Impact: The impact of this role is directly tied to shaping user experiences for Amazon's digital products, including IMDb. By providing actionable insights, the researcher influences product direction, enhances user satisfaction, drives engagement, and ultimately contributes to business success metrics such as customer retention and revenue growth.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific research methodologies or product domains within Amazon's vast portfolio.

• Leadership: Potential to grow into a Senior UX Researcher role, leading larger, more complex studies, mentoring more team members, and taking on strategic research initiatives.

• Cross-functional Mobility: Exposure to various product teams and business units can open doors to opportunities in product management, design strategy, or other related fields within Amazon.

• Skill Development: Continuous learning through internal workshops, conferences, and exposure to cutting-edge research practices and tools used at Amazon.

📝 Enhancement Note: The "II" in the title and the mention of mentorship suggest a clear growth path. The role is positioned to have significant influence, which is a key driver for career progression in operations and research roles.

🌐 Work Environment

Office Type: This is an on-site role, suggesting a traditional office environment within Amazon's Seattle, WA, campus or a designated IMDb office.

Office Location(s): Seattle, Washington, United States. Amazon has a significant presence in Seattle, offering state-of-the-art facilities.

Workspace Context:

• The workspace is likely to be collaborative, with opportunities for in-person interaction with designers, PMs, and engineers, fostering a dynamic environment for brainstorming and problem-solving.

• Access to industry-standard research tools, software, and technology will be provided to support the execution of studies and data analysis.

• Amazon fosters a culture of innovation and continuous improvement, encouraging team members to share ideas and experiment with new approaches.

Work Schedule: The standard working hours are 40 hours per week, from 8:00 AM to 5:00 PM. While core hours are defined, Amazon often provides flexibility, allowing for adjustments based on project needs and individual productivity, especially concerning remote work or flexible scheduling for specific tasks.

📝 Enhancement Note: As an on-site role in Seattle, candidates can expect a professional office environment typical of a major tech company, with an emphasis on collaboration and access to resources.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A more in-depth discussion focusing on your experience, research philosophy, and how you approach key research challenges.

• Portfolio Review & Presentation: A critical stage where candidates present 2-3 key research case studies from their portfolio, detailing their process, insights, and impact. Expect detailed questions about your contributions and the outcomes.

• Cross-functional Interviews: Interviews with designers, PMs, or engineers to assess collaboration skills, ability to integrate research into product development, and communication effectiveness.

• Bar Raiser Interview (Amazon Specific): This interview, conducted by a trained Amazonian from outside the hiring team, focuses on assessing "Leadership Principles" and ensuring the candidate meets Amazon's high bar for talent.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business problem, your research approach, the insights you uncovered, and most importantly, the tangible impact your research had on the product and business. Quantify results whenever possible.

• Showcase Process: Detail your methodology, decision-making process for choosing methods, and how you handled challenges or unexpected findings.

• Tailor to Amazon: Highlight experiences with consumer-facing digital products, experience communicating with leadership, and mentorship capabilities.

• Prepare for Questions: Be ready to answer detailed questions about your role in each project, how you handled conflicting stakeholder opinions, and how you ensured research rigor.

Challenge Preparation:

• Research Design Exercise: You might be asked to outline a research plan for a hypothetical product or feature, demonstrating your ability to think critically about objectives, methods, and metrics.

• Case Study Analysis: Be prepared to analyze a given scenario and propose research solutions or interpret existing research findings.

• Leadership Principles: Familiarize yourself with Amazon's 16 Leadership Principles and prepare specific examples from your experience that demonstrate each principle, particularly "Customer Obsession," "Dive Deep," "Invent and Simplify," and "Bias for Action."

📝 Enhancement Note: Amazon's interview process is known for its rigor and emphasis on "Leadership Principles." A strong portfolio presentation that clearly articulates impact and process is paramount. Understanding and preparing for the "Bar Raiser" interview is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Familiarity with various user research platforms for recruitment, survey deployment, and session management (e.g., UserTesting.com, Qualtrics, SurveyMonkey, Lookback).

• Collaboration Tools: Proficiency in tools like Jira, Confluence, Slack, and Microsoft Teams for project management and communication.

• Prototyping & Design Tools: Basic understanding of tools like Figma, Sketch, or Adobe XD to comprehend design artifacts and user flows.

Analytics & Reporting:

• Data Analysis Software: Strong skills in analyzing qualitative and quantitative data using tools like Excel (advanced functions, pivot tables), Tableau, or specialized qualitative analysis software (e.g., NVivo, Dovetail).

• Statistical Packages (Preferred): Experience with R, Python (for data analysis), or SPSS can be beneficial for more complex quantitative analysis.

• Presentation Software: Mastery of PowerPoint, Google Slides, or Keynote for creating clear and impactful research reports and presentations.

CRM & Automation:

• While not a direct CRM role, understanding how user data is managed within CRMs (like Salesforce, if applicable to Amazon's internal tools) and how research findings can inform CRM strategies can be advantageous.

• Familiarity with A/B testing platforms and experimentation tools used for optimizing digital products.

📝 Enhancement Note: The emphasis on Excel and Tableau in the basic qualifications highlights their importance. The role requires proficiency in data analysis and presentation tools, reflecting Amazon's data-driven culture.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: Deep understanding and empathy for the customer, using research to advocate for their needs and ensure user-centricity in product development.

• Bias for Action: Ability to move quickly and decisively, delivering timely research insights that enable rapid iteration and decision-making.

• Dive Deep: Thoroughness in research design, data analysis, and problem-solving to understand underlying issues and complexities.

• Invent and Simplify: Creative problem-solving to develop innovative research approaches and simplify complex findings for broader understanding.

• Ownership: Taking full responsibility for research projects from inception to impact, ensuring successful outcomes.

• High Standards: Maintaining rigor in research methodology and delivering high-quality, credible insights.

Collaboration Style:

• Highly collaborative, working closely with product teams to integrate research seamlessly into the product development lifecycle.

• Emphasis on open communication, knowledge sharing, and constructive feedback to foster continuous improvement.

• Ability to influence and persuade stakeholders through data-backed insights and clear articulation of user needs.

📝 Enhancement Note: Amazon's renowned "Leadership Principles" are the bedrock of its culture and directly translate to the values and collaboration style expected of its employees, including UX Researchers.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Managing research across multiple, potentially disparate product verticals within a large organization like Amazon requires strong organizational skills and the ability to adapt research approaches.

• Driving Impact: Ensuring research findings translate into concrete product changes and business outcomes in a fast-paced environment can be challenging, requiring strong stakeholder management and communication skills.

• Balancing Rigor and Speed: The need to conduct thorough, high-quality research while meeting tight deadlines for product development cycles.

• Mentorship at Scale: Effectively mentoring a diverse group of individuals with varying levels of research experience requires strong leadership and communication skills.

Learning & Development Opportunities:

• Advanced Methodologies: Access to training and opportunities to learn and apply cutting-edge research techniques and tools.

• Cross-Disciplinary Learning: Exposure to product management, design strategy, data science, and engineering, broadening your understanding of the product development ecosystem.

• Leadership Development: Opportunities to hone mentorship skills and potentially move into leadership roles within UX research.

• Industry Exposure: Amazon often encourages participation in industry conferences and professional development programs to stay abreast of the latest trends in user experience and research.

📝 Enhancement Note: The challenges are inherent to working in a large, dynamic tech company. The growth opportunities are substantial, leveraging Amazon's resources for professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex research project you led end-to-end. What were your objectives, methodology, key findings, and the impact on the product?" (Focus on demonstrating the full lifecycle and impact).

• "How do you prioritize research requests when faced with multiple simultaneous studies and competing deadlines?" (Assess organizational and prioritization skills).

• "Tell me about a time your research findings conflicted with stakeholder opinions or existing product assumptions. How did you navigate that situation and influence the outcome?" (Evaluate communication, persuasion, and data-driven advocacy).

Company & Culture Questions:

• "How do you embody Amazon's 'Customer Obsession' principle in your research work?" (Prepare specific examples).

• "Describe a situation where you had to 'Dive Deep' to understand a complex user behavior or product issue." (Showcase analytical depth).

• "How have you 'Invented and Simplified' a research process or communicated complex findings in a simple way?" (Demonstrate innovation and clarity).

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each case study, clearly outline: The Problem/Opportunity, Your Role & Responsibilities, Research Questions, Methodology (and why), Key Findings, Recommendations, and Impact/Outcome.

• Quantify Impact: Use metrics (e.g., % improvement in task success, reduction in error rates, increase in conversion, user satisfaction scores) to demonstrate the tangible value of your work.

• Tell a Story: Weave a narrative that highlights your critical thinking, problem-solving skills, and ability to drive positive change through research.

• Be Prepared for Deep Dives: Anticipate detailed questions about your specific contributions, design choices, analysis methods, and the rationale behind your recommendations.

• Demonstrate Collaboration: Highlight how you worked with cross-functional teams and communicated insights effectively to different audiences.

📝 Enhancement Note: Preparing for Amazon's interviews requires a deep understanding of their Leadership Principles and a structured approach to showcasing research impact through portfolio case studies.

📌 Application Steps

To apply for this UX Researcher II position:

• Submit your application through Amazon's careers site (e.g., via the provided URL).

• Curate Your Portfolio: Select 2-3 of your most impactful research projects that best showcase your end-to-end research capabilities, ability to drive product impact, and experience with consumer-facing digital products. Ensure your portfolio clearly articulates the problem, your process, key insights, and quantifiable outcomes.

• Tailor Your Resume: Highlight keywords and experiences directly aligned with the job description, particularly focusing on study design, qualitative/quantitative methods, data analysis (Excel, Tableau), stakeholder communication, and mentorship. Quantify achievements where possible.

• Prepare for Leadership Principles: Review Amazon's 16 Leadership Principles and prepare specific behavioral examples from your past experiences that demonstrate how you embody these principles, especially "Customer Obsession," "Bias for Action," "Dive Deep," and "Invent and Simplify."

• Research Amazon & IMDb: Familiarize yourself with Amazon's customer obsession philosophy and IMDb's role within the Amazon ecosystem. Understand their products and user base to better contextualize your research experience during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.