UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: WRS Health

Location: Remote (Peru)

Job Type: Full-time | Independent Contractor

Category: Product Development | User Experience Research

Date Posted: November 3, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote Solely

🚀 Role Summary

• Lead early-stage product development through comprehensive user research and product discovery initiatives, leveraging design thinking methodologies.

• Translate complex client needs and business challenges into actionable product requirements, functional specifications, and user stories.

• Manage the end-to-end project lifecycle from discovery through implementation, ensuring timely delivery and cross-functional team coordination.

• Develop and advocate for user-centered product solutions, creating wireframes and prototypes to validate concepts and requirements.

• Serve as a key liaison between clients, business stakeholders, and technical teams, fostering clear communication and alignment.

📝 Enhancement Note: This role is categorized under Product Development and User Experience Research. While the core focus is UX Research, the responsibilities extend into product discovery, requirements analysis, and project management, indicating a hybrid Product Owner/Business Analyst profile with a strong UX research foundation. The remote nature and contractor status are significant factors for potential applicants. The specific mention of "standard US business hours" for a remote role in Peru suggests a need for candidates to align their working hours accordingly, which is crucial for collaboration.

📈 Primary Responsibilities

• Product Discovery & Research: Spearhead discovery sessions, client interviews, and user research initiatives, employing design thinking to identify business challenges, understand nuanced user needs, and uncover critical opportunities for product enhancement.

• Market & Competitor Analysis: Conduct thorough market and competitor research, analyze client feedback, and apply design thinking principles to explore, evaluate, and validate potential product solutions prior to the commencement of development cycles.

• Requirements Gathering & Documentation: Elicit, analyze, and meticulously document client and business requirements, translating them into clear functional specifications, detailed user stories, precise acceptance criteria, and comprehensive workflows.

• Cross-Functional Collaboration: Actively collaborate with diverse stakeholders and technical teams to clarify requirements, assess feasibility, and ensure robust alignment on project scope, objectives, and expected outcomes.

• Project Lifecycle Management: Proactively manage project scope, timelines, key milestones, critical deliverables, and prioritization from the initial discovery phase through successful implementation.

• Team Coordination & Blockers Resolution: Coordinate cross-functional teams, diligently monitor project progress, identify and resolve blockers promptly, and provide consistent, transparent project updates to both clients and leadership.

• Product Strategy & Recommendation: Translate research findings and documented business requirements into strategic product recommendations that are tightly aligned with identified user needs and overarching company objectives.

• Solution Evaluation & Prioritization: Partner with product leadership and technical teams to rigorously evaluate, prioritize, and strategically plan product improvements and new feature development.

• Human-Centered Design Application: Apply human-centered design principles to conceptualize and develop practical, intuitive, and highly user-friendly product solutions that enhance the end-user experience.

• Prototyping & Concept Communication: Create or collaborate on the development of wireframes, detailed user flows, and basic prototypes to effectively communicate complex concepts and validate critical requirements with stakeholders.

• Stakeholder Communication & Expectation Management: Serve as the primary liaison between clients, business stakeholders, and technical teams, ensuring clear, consistent communication and maintaining alignment throughout the project lifecycle.

• Process Standardization & Improvement: Establish and continuously refine processes, documentation standards, and best practices for product discovery, requirements gathering, and project management to drive operational efficiency.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on the "discovery" phase of product development. This suggests that candidates should be comfortable with ambiguity, proactive in seeking information, and skilled in translating qualitative insights into structured requirements. The role requires a blend of research acumen, analytical thinking, and project coordination, common in hybrid Product Analyst or Business Analyst roles with a UX focus.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, Information Systems, or a related field; or equivalent practical experience. Experience:

• 2-5 years of experience in UX research, product discovery, or a similar role focused on understanding user needs and defining product requirements.

• Proven experience conducting user interviews, usability testing, and other qualitative research methods.

• Demonstrated experience in requirements gathering, analysis, and documentation (e.g., user stories, functional specifications).

• Experience managing project scope, timelines, and deliverables, preferably in a software development context. Required Skills:

• User Research: Expertise in planning, conducting, and analyzing various user research methodologies (e.g., interviews, surveys, ethnographic studies).

• Design Thinking: Proficient application of design thinking principles to problem-solving and innovation.

• Requirements Gathering & Analysis: Strong ability to elicit, document, and analyze complex business and user requirements.

• Product Discovery: Proven track record of leading early-stage product discovery initiatives to identify user needs and market opportunities.

• Prototyping: Familiarity with creating wireframes, user flows, and basic interactive prototypes to visualize and validate concepts.

• Project Management Fundamentals: Solid understanding of project management principles, including scope, timeline, and deliverable management.

• Stakeholder Management: Excellent skills in communicating with, managing expectations of, and aligning diverse stakeholders.

• Analytical Skills: Ability to synthesize research findings and data into actionable insights and product recommendations.

• Communication Proficiency: Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly to technical and non-technical audiences.

• Problem-Solving: Strong analytical and critical thinking skills to identify issues and propose effective solutions.

Preferred Skills:

• Experience in the Healthcare Technology or SaaS industry.

• Familiarity with Agile/Scrum development methodologies.

• Knowledge of specific UX research tools (e.g., UserTesting.com, Maze, Lookback).

• Experience with CRM systems and practice management software.

• Basic understanding of UI design principles.

📝 Enhancement Note: The experience level suggests a candidate who has moved beyond entry-level research tasks and can independently lead discovery initiatives and manage project components. The "Independent Contractor" status implies a need for self-starters who are comfortable working with minimal direct supervision and can manage their own time effectively.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating your end-to-end involvement in product discovery, requirements gathering, and solution development. Each case study should clearly articulate the problem, your role, the methodologies used, the challenges faced, and the quantifiable outcomes or impact.

• Research Methodologies: Provide examples of research plans, interview guides, survey designs, or usability test scripts you have developed.

• Requirements Documentation: Include samples of functional specifications, user stories with acceptance criteria, workflow diagrams, or process maps that illustrate your ability to translate user needs into actionable development tasks.

• Design Artifacts: Present examples of wireframes, user flows, or basic prototypes that you have created to communicate concepts and validate requirements.

• Impact Demonstration: Clearly articulate the business value or user benefit derived from your contributions in each case study, ideally with measurable results.

Process Documentation:

• Demonstrate a clear understanding of how you document and standardize processes related to user research, requirements gathering, and product discovery to ensure consistency and efficiency.

• Highlight experience in creating or improving process documentation, templates, and best practices for product development workflows.

📝 Enhancement Note: For a UX Researcher role that bridges into product development, a portfolio is critical. It should not only showcase research skills but also the ability to translate research into tangible product requirements and designs. Emphasis should be placed on demonstrating the impact of the research and how it influenced product decisions and outcomes.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for mid-level UX Researchers and the specified remote location (Peru), the estimated salary range for an Independent Contractor is between $35,000 - $60,000 USD per year. This range accounts for the experience level (2-5 years), the specialized nature of the role, and the remote work arrangement. Benefits:

• Flexible Work Schedule: Opportunity to work remotely and manage your schedule within standard US business hours.

• Professional Development: Potential for growth and learning through exposure to diverse product development challenges and continuous process improvement initiatives.

• Direct Client & Stakeholder Interaction: Engage directly with clients and internal teams, providing valuable experience in communication and negotiation.

• Impactful Work: Contribute to the development of a #1 voted EHR product, directly impacting healthcare providers and patient care.

Working Hours:

• Full-time, requiring availability during standard US business hours (9:00 AM – 5:00 PM EST or 8:30 AM – 4:30 PM EST). This is crucial for effective collaboration with US-based teams and clients.

📝 Enhancement Note: As an Independent Contractor, benefits are typically not provided in the same way as full-time employees. The compensation is estimated based on market rates for similar roles in the LATAM region supporting US-based companies, considering the contractor status. The emphasis on US business hours is a key constraint for candidates in different time zones.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (EHR & Practice Management Software)

Company Size: ~50-200 employees (estimated based on typical growth patterns for successful SaaS companies in this niche).

Founded: WRS Health was founded in 2000, bringing over two decades of experience in delivering integrated cloud-based EMR and practice management solutions.

Team Structure:

• The UX Researcher will likely be part of a Product Management or Product Development team.

• This team will include Product Managers, Developers, QA Engineers, and potentially other UX/UI designers.

• The role involves frequent collaboration with Sales, Client Success, and direct client contacts.

• Reporting structure will likely be to a Product Manager or Head of Product. Methodology:

• WRS Health emphasizes a client-centric approach, continuously enhancing its integrated cloud-based solutions.

• The company utilizes product discovery and design thinking to translate business challenges into actionable solutions.

• Agile or hybrid methodologies are likely employed for software development, requiring adaptability and iterative feedback loops.

• A focus on data-driven decision-making and process improvement is evident in the job description.

Company Website: https://www.wrshealth.com/

📝 Enhancement Note: WRS Health operates in a competitive and highly regulated industry (Healthcare Technology). Their product's #1 ranking suggests a strong commitment to quality and customer satisfaction. The company's longevity indicates stability and a deep understanding of their market. The culture likely values innovation, client focus, and technical excellence.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Researcher / Product Discovery Specialist. This role is suitable for individuals with 2-5 years of experience who are ready to take ownership of research initiatives and contribute significantly to product strategy.

Reporting Structure: The UX Researcher will report to a Product Manager or Head of Product, working closely with cross-functional teams including engineering, design, and client-facing departments. This structure allows for direct impact on product roadmaps and development priorities.

Operations Impact: The UX Researcher's impact is direct and measurable. By identifying client needs and translating them into effective product solutions, this role directly influences:

• Product-Market Fit: Ensuring the EHR and practice management solutions meet the evolving needs of healthcare providers.

• User Adoption & Satisfaction: Designing intuitive and user-friendly features that improve workflow efficiency and client retention.

• Development Efficiency: Reducing rework and accelerating time-to-market by ensuring requirements are clear and validated early.

• Revenue Growth: Contributing to product enhancements that drive customer acquisition and retention.

Growth Opportunities:

• Specialization: Deepen expertise in UX research methodologies, design thinking, or specific areas of healthcare technology.

• Product Management Transition: Develop skills in product strategy, roadmap planning, and stakeholder management, potentially leading to a Product Manager role.

• Leadership: Take on lead roles in larger research projects or mentor junior researchers as the team grows.

• Process Improvement: Drive significant improvements in WRS Health's product development lifecycle, gaining recognition for operational excellence.

• Industry Expertise: Become a subject matter expert in healthcare IT solutions and user needs within that domain.

📝 Enhancement Note: This role offers a clear path for growth, especially for individuals looking to move beyond pure research into product strategy and management. The emphasis on early-stage product development means the researcher will be instrumental in shaping the future direction of WRS Health's offerings.

🌐 Work Environment

Office Type: Fully Remote. This role is designed for an individual contributor working from their own dedicated workspace.

Office Location(s): While the company is US-based, this role is specifically open to candidates in Peru, indicating a global talent acquisition strategy. This implies a need for strong self-management and asynchronous communication skills.

Workspace Context:

• Technology & Tools: Access to standard collaboration tools (e.g., Slack, Zoom, Google Workspace) and potentially specialized UX/Product Management software.

• Collaboration: Primarily virtual collaboration with a global team, requiring proactive engagement and clear communication.

• Autonomy: High degree of autonomy in managing research activities and project timelines within the defined US business hours.

Work Schedule:

• Full-time, requiring consistent availability during standard US business hours (9:00 AM – 5:00 PM EST or 8:30 AM – 4:30 PM EST). This is a critical requirement for seamless integration with the US-based product and client teams.

📝 Enhancement Note: The remote nature requires candidates to have a stable internet connection and a suitable home office setup. The need to adhere to US business hours for a role based in Peru is a significant logistical consideration that candidates must be prepared for.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with a recruiter to assess general qualifications, interest, and alignment with the role's core requirements.

2. Hiring Manager Interview: A more in-depth discussion with the hiring manager (likely a Product Manager or Head of Product) focusing on experience, methodology, and understanding of product discovery and UX research principles.

3. Portfolio Review & Technical Interview: A session where candidates present their portfolio, walking through 1-2 key case studies. This will involve discussing their approach to user research, requirements gathering, problem-solving, and the impact of their work. Technical questions related to UX research methods and product development processes will be asked.

4. Cross-Functional Interview: An interview with a member of the engineering or product team to assess collaboration style, communication skills, and ability to work effectively within a cross-functional environment.

5. Final Interview (Optional): May involve a senior leader to discuss cultural fit and long-term vision.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, with clear case studies that follow a problem-solution-impact narrative.

• Highlight Your Role: Clearly define your specific contributions within each project, especially in collaborative efforts.

• Show, Don't Just Tell: Use visuals (screenshots, wireframes, user flows, charts) to illustrate your work and findings.

• Quantify Impact: Whenever possible, present metrics or evidence of how your work improved the product or user experience.

• Focus on Process: Explain your thought process, the methodologies you chose and why, and how you adapted to challenges.

• Tailor to the Role: Emphasize experiences relevant to product discovery, requirements gathering, and translating research into actionable product insights, as per the WRS Health job description.

Challenge Preparation:

• Be prepared for a hypothetical scenario where you need to define the discovery process for a new feature or improvement.

• Practice articulating how you would approach understanding user needs, gathering requirements, and validating potential solutions.

• Prepare to discuss how you would manage conflicting stakeholder requirements or prioritize research activities under tight deadlines.

📝 Enhancement Note: The portfolio review is a critical step. Candidates should prepare to articulate not just what they did, but why they did it, how they did it, and what the outcome was. Demonstrating an understanding of the product development lifecycle beyond pure research is key.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration Suite: Google Workspace (Docs, Sheets, Slides), potentially Microsoft Office Suite.

• Communication Tools: Slack, Zoom, Microsoft Teams for real-time and asynchronous communication.

• Project Management: Tools like Jira, Asana, Trello, or similar for tracking tasks, user stories, and project progress.

• Prototyping & Wireframing: Figma, Sketch, Adobe XD, Balsamiq, or similar tools for creating user flows, wireframes, and basic prototypes.

Analytics & Reporting:

• User Feedback Platforms: Tools for collecting and analyzing user feedback (e.g., surveys, feedback widgets).

• Analytics Tools (Basic Familiarity): While not a primary analyst role, understanding how to interpret basic product usage data from tools like Google Analytics or internal dashboards can be beneficial.

CRM & Automation:

• CRM: Familiarity with CRM systems (e.g., Salesforce, HubSpot) is helpful for understanding client context and business drivers.

• EHR/Practice Management Software: Direct experience with EHR or practice management systems is a significant plus, but not explicitly required.

📝 Enhancement Note: While specific tool proficiency is not heavily detailed, familiarity with common UX research, design, project management, and collaboration tools is expected. The ability to quickly learn new systems is also a valuable trait.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A deep commitment to understanding and serving the needs of healthcare providers using WRS Health's products.

• Innovation: Continuously seeking new ways to improve products and processes, leveraging design thinking and research.

• Collaboration: Working effectively across teams (product, engineering, sales, client success) to achieve shared goals.

• Accountability: Taking ownership of responsibilities, delivering high-quality work, and driving projects to successful completion.

• Data-Driven Decision Making: Using research insights and performance data to inform product decisions and strategy.

• Efficiency: Striving for streamlined processes and optimized workflows in product development and project execution.

Collaboration Style:

• Cross-Functional Integration: Expect close collaboration with product managers, developers, and designers, requiring strong interpersonal and communication skills.

• Open Communication: A culture that encourages open dialogue, feedback exchange, and constructive debate to arrive at the best solutions.

• Proactive Engagement: Individuals are expected to proactively reach out, share insights, and contribute to team discussions.

• Agile Mindset: Embracing iterative development, flexibility, and responsiveness to feedback and changing priorities.

📝 Enhancement Note: The company's focus on being #1 in their market suggests a culture that values high performance, continuous improvement, and a strong commitment to their clients. As a remote contractor, demonstrating these values through proactive communication and high-quality output will be crucial for integration.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Research and Development: Effectively translating nuanced user needs and complex business requirements into clear, actionable specifications for development teams.

• Managing Stakeholder Expectations: Balancing the diverse and sometimes conflicting needs of clients, internal stakeholders, and business objectives.

• Remote Collaboration: Maintaining strong working relationships and effective communication across different time zones and with a globally distributed team.

• Healthcare Industry Complexity: Understanding the unique workflows, regulations, and user needs within the healthcare sector.

• Defining Early-Stage Scope: Navigating ambiguity in early-stage product discovery and setting realistic expectations for project scope and timelines.

Learning & Development Opportunities:

• Healthcare IT Expertise: Deepen knowledge of Electronic Health Records (EHR), practice management, and healthcare workflows, becoming a specialist in this domain.

• Product Strategy Acumen: Gain exposure to product roadmap planning, prioritization frameworks, and strategic decision-making processes within a SaaS company.

• Advanced Research Techniques: Opportunities to refine and expand expertise in various qualitative and quantitative research methods.

• Cross-Functional Skill Development: Enhance skills in areas like agile methodologies, basic UI principles, and project management through close collaboration.

• Process Optimization: Contribute to and lead initiatives that improve WRS Health's product development lifecycle.

📝 Enhancement Note: The challenges are typical for a role that sits at the intersection of research, product, and business. Successfully navigating these will provide significant learning and growth.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting early-stage product discovery. How do you identify and validate user needs?" (Focus on design thinking, research methods, and validation techniques.)

• "How do you translate user research findings into actionable product requirements and user stories?" (Highlight your documentation skills, understanding of functional specifications, and acceptance criteria.)

• "Walk me through a challenging project where you had to manage conflicting stakeholder requirements. How did you resolve it?" (Demonstrate your stakeholder management, negotiation, and problem-solving skills.)

• "How do you ensure your research findings lead to practical, user-centered product solutions?" (Discuss your collaboration with designers/developers and your prototyping approach.) Company & Culture Questions:

• "What do you know about WRS Health and the EHR/Practice Management market?" (Research the company's products, mission, and competitive landscape.)

• "How do you approach working remotely and collaborating with a team in different time zones?" (Emphasize your communication strategies, self-discipline, and availability during US business hours.)

• "Describe a time you improved a process within a product development or research context." (Showcase your proactive approach to efficiency and best practices.) Portfolio Presentation Strategy:

• Select Relevant Case Studies: Choose 1-2 case studies that best showcase your experience in product discovery, requirements gathering, and translating research into product solutions, ideally with healthcare or SaaS relevance.

• Structure Your Narrative: Clearly outline the problem, your approach (methodologies, tools), your specific contributions, the challenges encountered, and the final outcome/impact.

• Be Prepared for Deep Dives: Anticipate questions about your decision-making process, alternative approaches, and how you measured success.

• Showcase Process: Explain how you arrived at your conclusions and recommendations, not just what those conclusions were.

• Highlight Collaboration: If it was a team project, clearly define your role and how you collaborated with others.

📝 Enhancement Note: Interviewers will be looking for a candidate who can not only conduct research but also effectively translate insights into tangible product outcomes and manage the process from end to end. Demonstrating a strong understanding of the product development lifecycle and business impact is key.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided application link on the WRS Health careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in product discovery, user research, requirements gathering, and translating findings into product specifications. Select case studies that best align with the responsibilities outlined in the job description.

• Resume Optimization: Clearly articulate your experience with design thinking methodologies, user interviews, requirements documentation (user stories, functional specs), and project coordination. Quantify achievements where possible.

• Interview Preparation: Practice articulating your thought process for research methodologies, requirement definition, and stakeholder management. Prepare to present your portfolio confidently, focusing on impact and your specific contributions.

• Company Research: Thoroughly research WRS Health, their products, and the healthcare technology market. Understand their mission and values to articulate your fit during the interview process. Be prepared to discuss how you will manage working hours across different time zones.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding compensation and specific benefits for contractors, should be verified directly with the hiring organization before making application decisions. The requirement to work standard US business hours from Peru is a critical factor to confirm.

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