UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Pulse Labs AI, Inc.

Location: Canada

Job Type: Full-Time

Category: UX Research & Operations

Date Posted: 2026-05-06

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the design and execution of qualitative UX research initiatives, leveraging proprietary Pulse Labs tools for unmoderated and moderated studies.

• Drive in-depth analysis of rich qualitative data (video, survey responses, transcripts) to uncover user interactions and perceptions of next-generation products.

• Collaborate closely with customers to define research objectives, methodologies, and deliver actionable insights to senior stakeholders.

• Contribute to the continuous improvement of internal research operations processes and proprietary tools through feedback and innovation.

📝 Enhancement Note: This role sits at the intersection of UX Research and Operations, demanding strong methodological rigor, client-facing communication, and a deep understanding of research execution within a technology-driven environment. The emphasis on proprietary tools suggests a need for adaptability and a proactive approach to learning new platforms.

📈 Primary Responsibilities

• Partner with customers to strategically plan and execute qualitative research projects, aligning methodologies with their specific business goals, timelines, and requirements.

• Lead the end-to-end execution of research studies, ensuring adherence to sound research methodologies, ethical practices, and data integrity throughout the lifecycle.

• Develop comprehensive research deliverables, including Toplines, Scorecards, Executive Summaries, and Final Reports, tailored for diverse stakeholder audiences up to the Director and VP levels.

• Provide expert guidance and mentorship to junior analysts within the UX Research Team, fostering their development in research techniques and client interaction.

• Collaborate effectively with Panel and Research Operations teams to ensure seamless project execution, timely data collection, and alignment with research specifications.

• Conduct rigorous analysis of participant responses, including video analysis, transcript review, and survey data interpretation, to synthesize key findings and actionable recommendations.

• Actively contribute to the refinement of internal processes and research operations by sharing insights and creative ideas derived from leading research studies.

• Provide constructive feedback to Design and Engineering teams to enhance the functionality and user experience of Pulse Labs' proprietary internal tools and platforms.

📝 Enhancement Note: The responsibility to "Mentor and coach analysts" and "Collaborate with senior-level leaders" indicates a mid to senior-level individual contributor role with potential for leadership influence. The need to provide feedback to design and engineering teams highlights a product-centric operational focus.

🎓 Skills & Qualifications

Education: Undergraduate degree in Psychology, Research Methods, Human-Computer Interaction (HCI), Sociology, or a closely related field. A Master's degree is considered a preferred qualification.

Experience: A minimum of 5 years of progressive experience in a qualitative research role, with a strong emphasis on detail-oriented research operations environments.

Required Skills:

• Expertise in qualitative data collection, rigorous analysis, and insightful interpretation of user feedback.

• Proven track record of leading complex, multi-faceted research projects from inception to completion.

• Comprehensive knowledge of the end-to-end research lifecycle, encompassing a wide range of UX research methods and common analytical approaches.

• Demonstrated success in cultivating and maintaining strong, collaborative relationships with customers, external vendors, and internal team members.

• Exceptional attention to detail with a keen ability to identify nuanced patterns and anomalies within both qualitative and quantitative data sets.

• Proficiency in presenting research findings, whether independently conducted or prepared by others, to senior-level stakeholders with clarity and impact.

• A strong sense of ownership, commitment to transparency, meticulousness, and a proactive, self-initiating work ethic.

• Excellent written and verbal communication skills, essential for client interaction and internal collaboration.

• Strong analytical skills to derive meaningful insights from complex data.

• High comfort level utilizing emerging technologies and diverse software systems.

• Proficiency with Google Workspace tools (Google Docs, Google Sheets, or equivalent productivity suites).

• A collaborative attitude, fostering a positive and productive team environment.

Preferred Skills:

• Experience working within an agency or consulting environment, conducting research on behalf of external clients.

• Previous experience working with or for early-to-mid-stage startups.

• Experience working at or with established top-tier technology companies, such as FAANG (Facebook, Apple, Amazon, Netflix, Google) or similar organizations.

📝 Enhancement Note: The requirement for 5+ years of experience, coupled with the mention of presenting to Director/VP levels and mentoring analysts, strongly suggests this is a Senior UX Researcher or Lead UX Researcher position. The emphasis on proprietary tools and startup experience hints at a need for adaptability and a growth mindset.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a minimum of 3-5 comprehensive case studies showcasing end-to-end qualitative UX research projects, detailing the problem, methodology, execution, insights, and impact.

• Clearly articulate the research objectives and how they were translated into specific research designs, including justification for chosen methods (diary studies, IDIs, focus groups, etc.).

• Provide evidence of rigorous data analysis and synthesis, illustrating how raw qualitative data was transformed into actionable insights and strategic recommendations.

• Showcase examples of various research deliverables (Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks) with clear, concise, and impactful presentation of findings.

Process Documentation:

• Examples of research project plans, outlining timelines, resource allocation, and risk mitigation strategies for complex, multi-faceted studies.

• Documentation of how research methodologies were adapted or optimized to fit specific customer requirements or platform constraints.

• Evidence of collaboration with research operations teams, demonstrating seamless execution and data integrity management.

• Instances of providing feedback to design and engineering teams for tool/platform improvement, showcasing a closed-loop process.

📝 Enhancement Note: Given the role's emphasis on proprietary tools and client delivery, a portfolio that clearly demonstrates ownership of the research process, strong analytical rigor, and excellent communication of findings will be critical. The ability to showcase how research impacts product strategy and internal tool development will be highly valued.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Researchers in Canada with 5-10 years of experience in a fully remote setting, the estimated salary range is CAD $90,000 - $130,000 annually. This range accounts for the specialized nature of the role, the requirement for proprietary tool proficiency, and the demand for experienced qualitative researchers in the Canadian market.

Benefits:

• Comprehensive health and dental insurance plans, designed to support employee well-being.

• Generous paid time off (PTO) policy, including vacation days, sick leave, and public holidays, promoting work-life balance.

• Opportunities for professional development, including access to training, conferences, and workshops relevant to UX research and operations.

• Retirement savings plan with potential company matching contributions.

• Home office stipend to ensure a comfortable and productive remote work setup.

• Potential for performance-based bonuses or stock options, reflecting company growth and individual contribution.

Working Hours: Standard full-time hours are expected to be approximately 40 hours per week. While the role is fully remote, flexibility may be available to accommodate different time zones within Canada and client needs, with clear communication regarding availability and responsiveness being paramount.

📝 Enhancement Note: The salary estimate is derived from analyzing publicly available compensation data for UX Researchers in Canada, adjusted for the specified experience level (5-10 years) and the fully remote work arrangement. The company's early-stage, AI-focused nature and potential for growth suggest that benefits might include equity or performance bonuses.

🎯 Team & Company Context

🏢 Company Culture

Industry: Artificial Intelligence (AI), User Experience Research Technology, SaaS. Pulse Labs AI operates at the cutting edge of AI-driven insights, providing platforms that enhance qualitative research for product development. This implies a culture that values innovation, data science, and deep user understanding.

Company Size: Early to Mid-Stage Startup. This suggests a dynamic, fast-paced environment where individuals can have a significant impact and are expected to be adaptable and proactive. Operations roles in such settings often involve building processes from the ground up.

Founded: Pulse Labs AI, Inc. was founded to address the growing need for sophisticated, AI-powered qualitative research tools. Its mission is to empower businesses with deeper user insights, driving better product decisions.

Team Structure:

• The UX Research Team is likely composed of skilled researchers and analysts focused on delivering high-quality qualitative insights to clients. It operates in a collaborative, multi-project environment.

• Reporting structure will likely involve a Lead UX Researcher or Director of Research, with direct reports being the UX Researchers and Analysts.

Methodology:

• Data analysis and insights methods will heavily rely on Pulse Labs' proprietary AI tools, augmented by traditional qualitative analysis techniques.

• Workflow planning and optimization strategies will focus on efficiency, scalability, and client-centric delivery within a rapid-response framework.

• Automation and efficiency practices will be key, especially in managing multiple projects and leveraging technology to streamline research processes and reporting.

Company Website: https://pulselabs.ai/

📝 Enhancement Note: As an AI-focused startup, Pulse Labs AI likely fosters a culture of continuous learning, rapid iteration, and a strong emphasis on technological innovation. Operations roles here would benefit from individuals who are comfortable with ambiguity and proactive in shaping processes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Researcher, requiring significant independent contribution, client-facing expertise, and the ability to mentor junior team members. It’s a critical individual contributor role focused on delivering high-impact research insights and contributing to operational excellence.

Reporting Structure: The UX Researcher will report to a manager or director within the Research or Operations division. They will work closely with cross-functional teams, including client success, sales, and product development, requiring strong collaboration and communication skills across different hierarchical levels.

Operations Impact: The insights generated by this role directly influence product development, customer satisfaction, and strategic business decisions for Pulse Labs AI's clients. By improving the understanding of user needs and product perceptions, this role contributes significantly to client success and, by extension, Pulse Labs AI's reputation and growth.

Growth Opportunities:

• Specialization & Leadership: Opportunity to become a subject matter expert in specific research methodologies or AI applications within UX research, potentially leading to a Team Lead or Managerial role within the Research Operations team.

• Product Development Influence: Deeper involvement in shaping Pulse Labs AI's proprietary tools and platforms by providing direct feedback and contributing to product strategy discussions based on research insights.

• Client Relationship Management: Develop advanced client management skills, potentially moving into roles focused on strategic account management or consulting within the UX research domain.

• Broader Operations Exposure: Potential to gain exposure to other areas of Research Operations, data analytics, or even product management as the company scales.

📝 Enhancement Note: The growth trajectory for a Senior UX Researcher in a startup like Pulse Labs AI is often tied to the company's expansion. Opportunities may arise in leadership, specialized research areas, or even in contributing to the operational framework of new service offerings.

🌐 Work Environment

Office Type: Fully Remote. This role operates within a distributed team environment, requiring strong self-discipline, effective remote communication tools, and a commitment to maintaining team cohesion and productivity across geographical distances.

Office Location(s): Canada. While fully remote, candidates are required to be based in Canada, potentially allowing for participation in local virtual meetups or company-sponsored in-person gatherings if opportunities arise.

Workspace Context:

• A highly collaborative digital environment is expected, facilitated by various communication and project management tools. Emphasis will be placed on clear, asynchronous communication and proactive engagement.

• Access to Pulse Labs' proprietary research tools and platforms will be provided. Standard productivity software (e.g., Google Workspace) will be essential for daily tasks.

• Frequent interaction with a diverse team of researchers, analysts, client managers, and product development personnel, fostering a dynamic and intellectually stimulating atmosphere.

Work Schedule: The standard 40-hour work week is expected, with flexibility to accommodate client needs and cross-time zone collaboration. Clear communication of availability and responsiveness is critical for seamless remote operations and client service delivery.

📝 Enhancement Note: A successful remote UX Researcher at Pulse Labs AI will need to be adept at managing their own time, proactively communicating progress and challenges, and actively participating in the virtual team environment to foster connection and collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief introductory call with a recruiter or hiring manager to assess basic qualifications, cultural fit, and interest in the role and company. Be prepared to articulate your research philosophy and interest in AI-driven UX.

• Technical Interview: A deeper dive into your qualitative research experience, methodologies, and analytical skills. Expect questions about specific research projects, how you handle complex data, and your experience with different qualitative techniques.

• Portfolio Presentation: A dedicated session where you will present 1-2 key case studies from your portfolio. Focus on demonstrating your end-to-end research process, problem-solving abilities, and the impact of your insights. Be ready to discuss your role, contributions, and lessons learned.

• Team/Cultural Fit Interview: An opportunity to meet with potential team members and discuss collaboration, work style, and how you navigate fast-paced, startup environments. Assess how you contribute to a positive team dynamic.

• Final Interview: Typically with a senior leader, focusing on strategic thinking, long-term career aspirations, and alignment with the company's vision and values.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your expertise in qualitative research, complex project management, and client-facing communication. Prioritize projects with demonstrable impact.

• Structure for Clarity: For each case study, clearly outline: Problem Statement, Research Objectives, Methodology (justifying your choices), Execution Process, Key Findings, Actionable Recommendations, and Impact/Outcome.

• Highlight Your Role: Clearly define your specific contributions, especially if working in a team environment. Emphasize your ownership and leadership where applicable.

• Quantify Impact: Wherever possible, use metrics or qualitative evidence to demonstrate the tangible results of your research.

• Prepare for Questions: Anticipate questions about your process, challenges faced, how you handled difficult stakeholders, and what you would do differently.

• Showcase Deliverables: Include examples of your reporting style (Toplines, Executive Summaries, etc.) to demonstrate your communication skills.

Challenge Preparation:

• Be prepared for a hypothetical research scenario or a mini case study. This might involve analyzing a brief dataset or outlining how you would approach a specific research problem.

• Focus on demonstrating your thought process, methodological approach, and ability to articulate a clear plan under pressure.

• Practice presenting your ideas concisely and persuasively, as if you were briefing a client or senior stakeholder.

📝 Enhancement Note: The portfolio review is a critical component for this role. Candidates should be prepared to not only present their work but also articulate the strategic thinking behind their research decisions and the business value derived from their insights. Demonstrating familiarity with AI applications in research, even if not directly experienced, would be a plus.

🛠 Tools & Technology Stack

Primary Tools:

• Pulse Labs Proprietary Tools: Proficiency or rapid learning ability with custom platforms for qualitative research execution (diary studies, IDIs, focus groups), data analysis, and reporting.

• Video Conferencing & Collaboration: Zoom, Google Meet, Microsoft Teams for moderated sessions and team communication.

• Productivity Suites: Google Workspace (Docs, Sheets, Slides, Drive) or Microsoft Office Suite (Word, Excel, PowerPoint) for comprehensive documentation and reporting.

Analytics & Reporting:

• Qualitative Analysis Software: While Pulse Labs has proprietary tools, familiarity with platforms like NVivo, ATLAS.ti, or Dovetail for transcript analysis and thematic coding can be beneficial.

• Survey Platforms: Experience with tools like Qualtrics, SurveyMonkey, or Typeform for questionnaire design and data collection.

• Data Visualization: Tools like Tableau, Power BI, or even advanced Google Sheets/Excel for creating compelling data visualizations within reports.

CRM & Automation:

• CRM Systems: Familiarity with CRM platforms like Salesforce, HubSpot, or Zoho CRM to understand client management and project tracking from a business perspective.

• Project Management Tools: Experience with tools such as Asana, Trello, Jira, or Monday.com for managing multiple research projects, tracking progress, and collaborating with operations teams.

• Note-Taking & Knowledge Management: Tools like Notion, Evernote, or Confluence for organizing research notes, findings, and team knowledge.

📝 Enhancement Note: The emphasis on "proprietary tools" suggests that while existing tool proficiency is valuable, the ability to quickly learn and adapt to new, specialized software is paramount. Familiarity with the broader ecosystem of research and productivity tools demonstrates a foundational understanding of the operational landscape.

👥 Team Culture & Values

Operations Values:

• Client Centricity: A deep commitment to understanding and exceeding client expectations through rigorous, actionable research insights. This means prioritizing client business goals in all research planning and execution.

• Rigor & Quality: Upholding the highest standards of research methodology, data integrity, and analytical precision. This value is paramount in delivering trustworthy insights.

• Innovation & Adaptability: Embracing new technologies, particularly AI, and continuously seeking creative solutions to complex research challenges. Being comfortable with rapid iteration and evolving processes is key.

• Collaboration & Transparency: Fostering an open, supportive, and communicative team environment where knowledge sharing and mutual respect are prioritized. Transparency in processes and findings is crucial.

• Ownership & Accountability: Taking full responsibility for research projects, from planning to delivery, and proactively addressing challenges to ensure successful outcomes.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with client success, sales, and product teams to ensure research aligns with business objectives and that insights are effectively translated into action.

• Process Improvement Culture: Encouraging open feedback loops and constructive dialogue regarding research methodologies, tool usage, and operational workflows to drive continuous improvement.

• Knowledge Sharing Practices: Proactively sharing learnings, best practices, and insights across the research and operations teams to elevate collective expertise and foster a learning environment.

📝 Enhancement Note: The startup environment at Pulse Labs AI likely emphasizes a culture of agility, impact, and shared ownership. Candidates who demonstrate a proactive, collaborative, and client-focused approach will align well with these values.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Multiple Complex Projects: Balancing the demands of several concurrent research studies, each with unique client requirements, timelines, and data complexities, requires exceptional organizational and prioritization skills.

• Leveraging Proprietary Tools: Adapting to and mastering Pulse Labs' unique AI-driven research platforms while ensuring methodological soundness and delivering high-quality outputs.

• Synthesizing Rich Data: Extracting clear, actionable insights from vast amounts of qualitative data (video, text) within tight deadlines, often requiring innovative analytical approaches.

• Client Expectation Management: Effectively communicating research progress, managing stakeholder expectations, and delivering findings that meet or exceed client business objectives, especially with senior-level audiences.

Learning & Development Opportunities:

• Advanced UX Research Techniques: Deepen expertise in specialized qualitative methodologies and explore emerging research trends, particularly those enhanced by AI.

• AI in Research: Gain hands-on experience with cutting-edge AI tools for qualitative data analysis, understanding their capabilities and limitations.

• Client & Stakeholder Management: Enhance skills in presenting complex findings to executive audiences and building strategic client relationships.

• Process Optimization: Contribute to the development and refinement of research operations workflows and best practices within a growing startup environment.

📝 Enhancement Note: The challenges presented are typical for senior roles in fast-paced tech environments. The growth opportunities are directly tied to the innovative nature of the company and the evolving field of AI-driven research.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex qualitative research project you led from conception to completion. What were the key challenges, how did you overcome them, and what was the ultimate impact on the client's product or business?" (Focus on methodology, problem-solving, and outcome articulation.)

• "How would you approach designing a research study to understand user perceptions of a new AI-powered feature? What methodologies would you consider, and what metrics would you track?" (Demonstrate strategic thinking and methodological breadth.)

Company & Culture Questions:

• "What interests you about Pulse Labs AI and our approach to UX research using AI?" (Research the company's mission, technology, and recent news. Connect your skills to their innovation.)

• "How do you approach collaboration within a fully remote, cross-functional team, especially when working with individuals from operations, product, and sales?" (Emphasize communication, proactivity, and a team-player attitude.)

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative – the challenge, the journey of discovery through research, and the resolution or impact.

• Visual Aids: Use clear, concise slides. Focus on key takeaways, not dense text. Visualizations of data themes or user journeys can be powerful.

• Highlight Your Role: Clearly articulate your specific contributions, decisions, and learnings.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, data analysis, and the rationale behind your recommendations.

• Connect to Pulse Labs: Where possible, subtly link your experiences and skills to the challenges and opportunities at Pulse Labs AI, especially regarding AI and proprietary tools.

📝 Enhancement Note: Interview preparation should emphasize not just recounting past projects but demonstrating a strategic, analytical, and client-focused mindset. The ability to articulate the "why" behind research decisions and the "so what" of the findings is crucial.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on Workable. Ensure your resume is tailored to highlight your 5+ years of qualitative research experience, strong analytical skills, and experience with diverse research methodologies.

• Prepare a portfolio that showcases 2-3 of your most impactful qualitative UX research projects. Focus on demonstrating end-to-end execution, rigorous analysis, and clear communication of actionable insights.

• Practice articulating your research process and findings concisely, as you will likely be asked to present case studies during the interview process.

• Research Pulse Labs AI thoroughly, understanding their proprietary tools, AI focus, and client base. Be prepared to discuss why you are excited about their specific mission and how your skills align with their innovative approach.

• Familiarize yourself with common qualitative research methods (diary studies, IDIs, focus groups) and be ready to discuss your experience with them, as well as your ability to quickly learn new technologies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.