UX Product Researcher

📍 Job Overview

Job Title: UX Product Researcher

Company: Bask Health

Location: Mexico

Job Type: Full-Time

Category: Product Research / UX Research

Date Posted: 2026-08-25

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive product strategy and decision-making through deep user understanding, focusing on identifying real problems and validating solutions.

• Conduct a mix of qualitative and quantitative research across diverse user segments, including healthcare businesses, operators, providers, and patients.

• Integrate user insights with product analytics, support feedback, and business context to inform product development and roadmap prioritization.

• Leverage AI-assisted research workflows to enhance efficiency and breadth of research operations while maintaining critical judgment.

• Collaborate closely with Product, Design, and Engineering teams throughout the product lifecycle, from discovery to post-launch evaluation.

📝 Enhancement Note: This role is positioned as a pivotal contributor to product strategy, emphasizing influence and impact over mere validation. The "mid-senior level" classification is inferred from the scope of responsibilities, the expectation of independent work, and the need to influence multiple teams and senior stakeholders. The focus on AI and automation within research is a significant differentiator.

📈 Primary Responsibilities

• Partner with Product and Design to proactively identify and prioritize the most critical questions to address before solution definition.

• Design and execute comprehensive qualitative research studies, including user interviews, contextual inquiries, and concept testing, to uncover user needs and pain points.

• Employ quantitative research methodologies such as surveys, product analytics analysis, and experimental design to validate hypotheses and measure impact.

• Develop and maintain continuous relationships with users to foster an ongoing stream of insights for product development.

• Synthesize findings from diverse data sources (interviews, analytics, support tickets, business context) into clear, actionable insights and product opportunities.

• Translate ambiguous research findings into compelling recommendations that influence product strategy, roadmap decisions, and prioritization.

• Challenge team assumptions by distinguishing between stated user preferences and underlying, unarticulated needs.

• Design and implement lightweight, pragmatic research experiments and approaches to efficiently gather reliable evidence.

• Collaborate closely with designers on iterative prototyping, usability testing, and evaluation of user experiences.

• Evaluate the effectiveness of shipped product features by analyzing behavioral data and user outcomes.

• Explore and integrate AI and automation opportunities within healthcare workflows, while critically assessing the role of human judgment.

• Utilize AI-assisted research tools to accelerate research operations and synthesis, ensuring high standards of evidence quality, bias mitigation, and validity.

• Create impactful research artifacts (journey maps, personas, reports) when they demonstrably enhance communication and decision-making.

• Build and maintain systems to ensure research insights are accessible and actionable across Product, Design, Engineering, and broader company functions.

📝 Enhancement Note: The responsibilities highlight a proactive and strategic approach to research, moving beyond typical UX research tasks to encompass product strategy influence and continuous discovery. The emphasis on AI in research is a key aspect requiring specific candidate attention.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design Research, or a related field; or equivalent practical experience.

Experience: 5-10 years of proven experience in Product Research, UX Research, User Research, or a closely related role within a digital product organization.

Required Skills:

• Demonstrated experience in determining necessary evidence, gathering it efficiently, and influencing product decisions based on ambiguous product questions.

• Proficiency in qualitative research methods, including user interviews, usability testing, contextual inquiry, and concept testing.

• Experience integrating quantitative signals (surveys, product analytics, behavioral data, experiments) with qualitative findings.

• Strong analytical thinking and the ability to identify meaningful patterns and insights from complex, messy data.

• Excellent synthesis skills with the capacity to translate large volumes of information into clear, actionable understanding.

• Robust product judgment and understanding of how research informs product strategy, design constraints, and business outcomes.

• Exceptional communication and persuasion skills, capable of presenting findings to diverse stakeholders including designers, engineers, product managers, and executives.

• Comfort working in a fast-paced, ambiguous environment with evolving research needs.

• Pragmatic approach to research, knowing when to employ rigorous investigation versus lightweight methods.

• Proven experience collaborating closely with Product and Design teams throughout the entire product development lifecycle.

• Familiarity and comfort using modern AI tools to accelerate research workflows, coupled with strong critical thinking and independent judgment.

• Curiosity and understanding of how AI impacts user behavior, software interfaces, and product development processes. Preferred Skills:

• Experience within B2B SaaS, healthcare, telehealth, fintech, marketplaces, or other complex software platforms.

• Experience researching products with multiple user types or two-sided marketplaces.

• Hands-on experience with product analytics platforms and analyzing behavioral data.

• Experience conducting research in regulated or privacy-sensitive environments.

• Experience researching AI-powered products, automation, or human-AI collaboration workflows.

• Experience in establishing research practices, knowledge repositories, or continuous discovery programs in a growing product organization.

📝 Enhancement Note: The experience level is set at 5-10 years to align with the breadth of responsibilities, including influencing strategy and establishing practices. The emphasis on AI and complex platforms is a key differentiator for preferred candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of how research findings directly influenced product strategy, roadmap decisions, or feature prioritization.

• Case studies showcasing the process of tackling ambiguous product questions, from initial framing to actionable insights and outcomes.

• Examples of integrating qualitative and quantitative data to build a holistic understanding of user behavior and needs.

• Documentation of research projects that led to measurable improvements in user experience, engagement, or business outcomes.

• Evidence of collaboration with cross-functional teams (Product, Design, Engineering) throughout the research and product development lifecycle. Process Documentation:

• Showcase of methodologies used for continuous discovery and building ongoing user relationships.

• Examples of designing and executing lightweight experiments and research approaches for rapid learning.

• Documentation of how research insights were synthesized and communicated to drive alignment and action across teams.

• Examples of evaluating the impact of shipped features on user behavior and outcomes.

📝 Enhancement Note: A strong portfolio is crucial for this role, demonstrating not just research execution but also strategic impact and the ability to influence product decisions. The focus should be on outcomes and process efficiency, particularly concerning AI integration.

💵 Compensation & Benefits

Salary Range: Given the role is fully remote within Mexico and requires 5-10 years of experience in a specialized field like UX Product Research for a tech company, a competitive salary range can be estimated. Based on industry benchmarks for similar roles in Mexico and considering the tech sector's compensation trends, the estimated annual salary range is MXN $700,000 - MXN $1,200,000. This range accounts for the specialized skills, experience level, and the fully remote nature of the position, which often commands a premium.

Benefits:

• Competitive salary and potential for equity or performance-based bonuses.

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Generous paid time off (PTO) and national holidays.

• Professional development stipend for conferences, courses, and learning resources.

• Home office setup allowance to ensure a productive remote work environment.

• Opportunities for career advancement and leadership within a rapidly growing company.

• Access to cutting-edge AI research tools and training.

Working Hours: 40 hours per week, with flexibility to accommodate different time zones and project needs. Core collaboration hours will be established to ensure effective team synchronization.

📝 Enhancement Note: The salary range is an estimation based on industry data for UX Product Researchers in Mexico, considering the company's tech focus and the remote nature of the role. Research sources include regional salary aggregators, tech industry compensation reports for Latin America, and general cost of living indices for Mexico. Benefits are standard for a remote tech role of this caliber.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on Telehealth Infrastructure and Digital Health Platforms. Bask Health provides the backend technology that enables healthcare companies to launch and scale their telehealth services, covering patient onboarding, clinical workflows, prescriptions, payments, and ongoing care.

Company Size: While specific numbers are not provided, the description implies a growth-stage company that is rapidly scaling and building out its core infrastructure. This suggests a dynamic environment where individual contributions have significant visibility and impact.

Founded: Bask Health was founded to address the growing need for robust, scalable infrastructure in the modern telehealth market. This focus on foundational technology indicates a commitment to innovation and solving complex problems within the healthcare ecosystem.

Team Structure:

• The Product Research team is likely to be integrated within the broader Product and Design departments, working collaboratively with Product Managers, Designers, and Engineers.

• The reporting structure will likely place the Product Researcher under a Head of Product, Director of Design, or a similar senior leadership role overseeing product development.

• Cross-functional collaboration is paramount, with researchers expected to work closely with all teams involved in product discovery, development, and evaluation. Methodology:

• Data-driven decision-making is central, with research insights serving as a primary input into product strategy and roadmap.

• A pragmatic and outcome-oriented approach to research, prioritizing impact and speed over rigid process adherence.

• Emphasis on continuous discovery and building ongoing relationships with users across various segments.

• Integration of AI and automation tools to enhance research efficiency and effectiveness.

Company Website: bask.health

📝 Enhancement Note: The company culture is inferred to be fast-paced, innovative, and user-centric, typical of a tech startup building foundational infrastructure in a regulated industry. The emphasis on pragmatism and outcomes is a key cultural indicator.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Mid-Senior Level Product Researcher. It demands a substantial level of autonomy, strategic thinking, and the ability to influence product direction independently. The expectation is for the researcher to not only execute research but also to help define research priorities and methodologies, and to mentor or guide less experienced team members over time.

Reporting Structure: The Product Researcher will likely report to a Director of Product, Head of Design, or a similar senior lead responsible for product strategy and user experience. This positioning allows for direct influence on product roadmap discussions and executive-level decision-making.

Operations Impact: The impact of this role is significant, directly influencing the development of products that power modern telehealth businesses. By ensuring Bask Health deeply understands its users (businesses, operators, providers, patients), the researcher helps shape the platform to be intuitive, efficient, and highly valuable, ultimately contributing to the success and scalability of digital care experiences.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of telehealth research, AI-driven user experiences, or B2B SaaS product development.

• Leadership: Progress into a Senior Product Researcher or Lead Product Researcher role, taking ownership of research strategy for key product areas, mentoring junior researchers, and potentially building out research functions.

• Cross-functional Mobility: Transition into Product Management or Design Strategy roles, leveraging a deep understanding of user needs and product development processes.

• Methodological Advancement: Lead initiatives to establish and refine research best practices, including the integration of advanced AI tools and continuous discovery frameworks within the organization.

📝 Enhancement Note: The growth analysis emphasizes the potential for this role to evolve into a leadership position or to branch into related product functions, driven by the strategic nature of the research and the company's growth trajectory.

🌐 Work Environment

Office Type: Fully Remote. This designation means the employee will not be required to work from a physical office location.

Office Location(s): Mexico. While remote, the role is designated for individuals located within Mexico, which may have implications for payroll, benefits administration, and local compliance.

Workspace Context:

• Flexibility: The remote nature offers significant flexibility in managing one's workday, allowing for better work-life integration.

• Technology: Employees are expected to have a reliable internet connection and a suitable home office setup. Bask Health may provide a stipend or allowance for essential equipment.

• Collaboration: Communication and collaboration will primarily occur through digital tools such as Slack, Zoom, Jira, and collaborative documentation platforms. Regular virtual team meetings, stand-ups, and dedicated asynchronous communication channels will be key.

Work Schedule: Standard full-time hours (approximately 40 hours per week) with flexibility. The core expectation is availability for key meetings and collaborative sessions, often aligned with business hours in Mexico and potentially overlapping with teams in other time zones.

📝 Enhancement Note: The "TELECOMMUTE" and "Mexico" location details indicate a fully remote position specifically for residents of Mexico, offering flexibility but requiring self-discipline and strong digital communication skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, role understanding, and cultural fit.

• Hiring Manager Interview: A discussion with the hiring manager (likely a Product or Design Lead) to delve into experience, research philosophy, and strategic thinking. Expect questions about past projects and how you approach ambiguous problems.

• Portfolio Presentation & Case Study: A dedicated session where you present 1-2 key case studies from your portfolio. This will involve discussing your research process, methodologies, insights, and the impact of your work. Be prepared for deep dives into your decision-making.

• Team Collaboration Exercise/Interview: You may participate in a session with Product Managers and Designers to discuss a hypothetical research problem or collaborate on a small task, assessing your teamwork and communication skills.

• Executive Interview (Potentially): A final interview with a senior leader (e.g., Head of Product, VP of Engineering) to evaluate strategic alignment and overall fit.

Portfolio Review Tips:

• Outcome-Oriented: Focus on the impact of your research. Quantify results wherever possible (e.g., "led to a 15% increase in feature adoption," "reduced user errors by 20%").

• Process Clarity: Clearly articulate your research process, including how you framed the problem, chose methodologies, synthesized data, and communicated findings.

• Ambiguity Handling: Showcase examples where you navigated ambiguity, defined problems, and adapted your approach based on evolving information.

• AI Integration: Highlight any experience using AI tools in your research workflow and how you maintained critical judgment and ensured validity.

• User-Centricity: Demonstrate a deep understanding of user needs and how your work championed the user's perspective.

• Conciseness: Select 2-3 strong, representative case studies that best showcase your skills and impact for this specific role.

Challenge Preparation:

• Hypothetical Scenario: Be ready to discuss how you would approach a research problem for a new telehealth feature, or how you would investigate a drop in user engagement.

• Methodology Justification: Be prepared to explain why you would choose certain research methods over others given specific constraints (time, resources, uncertainty).

• Data Synthesis: Practice synthesizing information from hypothetical qualitative and quantitative sources into a coherent narrative and actionable recommendations.

• Stakeholder Alignment: Think about how you would present findings to different stakeholders (e.g., engineers focused on feasibility, executives focused on business impact).

📝 Enhancement Note: The interview process is designed to assess strategic thinking, practical research skills, collaboration capabilities, and the ability to leverage modern tools like AI effectively. The portfolio presentation is a critical component.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for user interviews, usability testing, surveys (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Typeform, Qualtrics).

• Collaboration Suites: Slack for communication, Google Workspace (Docs, Sheets, Slides) or Microsoft 365 for documentation and presentations.

• Project Management: Jira or Asana for tracking research projects and collaborating with product teams.

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, or Google Analytics for analyzing user behavior data.

• Data Visualization: Tools like Tableau or Looker Studio for creating dashboards and reports to communicate insights.

CRM & Automation:

• CRM (less direct use for researcher): While not a primary tool, understanding how CRM data (e.g., Salesforce, HubSpot) can inform user segmentation or customer journey analysis is beneficial.

• AI-Assisted Research Tools: Proficiency with AI tools for transcription, synthesis, sentiment analysis, or pattern identification in research data.

📝 Enhancement Note: The emphasis on AI-assisted research tools is a key technological requirement. Familiarity with product analytics platforms is also highly valued for integrating quantitative data.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the needs of all users, whether they are healthcare businesses, providers, or patients.

• Pragmatism & Outcomes: A focus on delivering tangible results and making a real impact, rather than adhering to rigid processes or producing research for its own sake.

• Curiosity & Continuous Learning: A drive to explore complex problems, ask probing questions, and stay abreast of evolving user behaviors and technological advancements, particularly in AI.

• Collaboration & Transparency: Open communication and a willingness to work closely with cross-functional teams, sharing insights and learning collaboratively.

• Data-Driven Decision Making: A reliance on evidence and insights to guide product development and strategic choices.

Collaboration Style:

• Cross-functional Integration: Researchers are expected to be embedded within product teams, working collaboratively from discovery through post-launch.

• Feedback Culture: An environment that encourages constructive feedback on research approaches, findings, and their implications.

• Knowledge Sharing: Practices for making research insights accessible and useful across the organization, potentially through shared repositories or regular insight-sharing sessions.

📝 Enhancement Note: The values reflect a modern, agile tech company culture that prioritizes impact, user understanding, and efficient, data-informed decision-making, with a forward-looking approach to technology like AI.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Healthcare Ecosystem: Navigating the multi-stakeholder nature of telehealth (businesses, providers, patients) and understanding their distinct needs and workflows.

• Ambiguity in Early-Stage Product Development: Researching nascent product ideas and undefined user problems requires significant skill in framing questions and gathering evidence.

• Balancing Rigor with Speed: Determining the appropriate level of research effort for different questions in a fast-paced environment, avoiding "research paralysis."

• Integrating AI Effectively: Leveraging AI tools responsibly and effectively in research, ensuring validity, mitigating bias, and understanding its impact on user workflows without over-reliance.

• Driving Research Adoption: Establishing research as a continuous, integral part of the product development process across all teams.

Learning & Development Opportunities:

• Specialized Domain Knowledge: Gain deep expertise in the telehealth and digital health industries.

• AI in Research: Become a leader in applying AI tools for enhanced research efficiency and insight generation.

• Product Strategy Influence: Develop skills in translating research findings into strategic product decisions and roadmap contributions.

• Cross-functional Leadership: Opportunities to lead research initiatives that span multiple product areas or impact company-wide product strategy.

• Methodology Development: Contribute to defining and refining the research practice at Bask Health, potentially establishing best practices for continuous discovery and AI integration.

📝 Enhancement Note: Challenges are framed around the specific industry and the role's strategic nature, with growth opportunities focusing on skill development, domain expertise, and leadership potential within a growing tech environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to research a highly ambiguous product question. How did you frame the problem, what methods did you use, and what was the outcome?" (Focus on your process for tackling uncertainty and influencing decisions.)

• "How do you balance the need for rigorous research with the demands of a fast-paced product development cycle?" (Highlight your pragmatic approach and ability to choose appropriate methods.)

• "Imagine we want to build a new feature to improve patient adherence to telehealth appointments. How would you approach researching this opportunity, and what key questions would you seek to answer?" (Demonstrate your ability to frame research, identify user segments, and propose methodologies.) Company & Culture Questions:

• "What interests you about Bask Health and the telehealth infrastructure space?" (Research Bask's mission, platform, and the broader industry trends.)

• "How do you see AI impacting the future of healthcare product research and development?" (Align your perspective with the company's focus on AI.)

• "Describe your ideal collaboration dynamic with Product Managers and Designers. How do you ensure your research insights are heard and acted upon?" (Showcase your teamwork and communication style.) Portfolio Presentation Strategy:

• Narrative Arc: Structure each case study with a clear beginning (problem/question), middle (process/methods/insights), and end (solution/impact/learnings).

• Visuals: Use clear visuals (screenshots, mockups, journey maps, synthesized data charts) to illustrate your points and make findings digestible.

• Quantify Impact: Wherever possible, link your research to measurable outcomes or business impact.

• Highlight AI Use: If applicable, clearly explain how AI tools were used, what benefits they provided, and how you maintained critical oversight.

• Engage Your Audience: Treat it as a conversation; be prepared to answer in-depth questions about your decisions and findings.

📝 Enhancement Note: Interview preparation advice focuses on demonstrating strategic thinking, practical application of research skills, understanding of the company's domain and tech focus (AI), and effective communication of impact.

📌 Application Steps

To apply for this UX Product Researcher position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Select 2-3 of your most impactful research projects that best align with the responsibilities outlined, focusing on cases where your insights directly influenced product strategy or outcomes. Ensure your portfolio clearly demonstrates your process for tackling ambiguity and integrating qualitative/quantitative data.

• Resume Optimization: Tailor your resume to highlight experience in digital product organizations, specific research methodologies used, experience with AI tools in research, and any relevant domain knowledge (healthcare, B2B SaaS). Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your research process and impact using the STAR method (Situation, Task, Action, Result). Prepare to discuss specific case studies from your portfolio in detail and be ready to answer hypothetical scenario questions.

• Company Research: Thoroughly research Bask Health's mission, platform, target users, and recent developments. Understand their approach to telehealth infrastructure and their stated interest in AI. Prepare thoughtful questions about the role, team, and company strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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