UX Manager

📍 Job Overview

Job Title: UX Manager

Company: Flintex Consulting Pte Ltd

Location: Kuala Lumpur, Malaysia

Job Type: Full time

Category: Design & User Experience Operations

Date Posted: 2026-09-15

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead and mentor a team of UX/UI designers to foster a collaborative and high-performance design culture, ensuring the delivery of exceptional digital experiences.

• Drive user-centred design practices and oversee the entire UX execution lifecycle, from discovery and research through to validation and final delivery across multiple platforms.

• Own and govern the organization's Design System, establishing standards, processes, and guidelines to ensure consistency, scalability, accessibility, and efficiency in product development.

• Collaborate closely with cross-functional teams, including product management, development, QA, and business stakeholders, to align user needs with overarching business objectives.

📝 Enhancement Note: While the title is "UX Manager," the responsibilities strongly indicate a role that bridges design leadership with operational excellence in design systems and process governance. This is a critical function within GTM and product development operations, focusing on standardizing design outputs for efficiency and consistency.

📈 Primary Responsibilities

• Lead, mentor, and manage a team of UX designers, cultivating a culture of innovation, collaboration, and continuous improvement.

• Oversee the end-to-end UX design process for various digital products, including user research, wireframing, prototyping, usability testing, and validation.

• Ensure the consistent application of high-quality design standards, accessibility guidelines, and adherence to UX best practices across all digital touchpoints.

• Act as the primary owner and steward of the Design System, managing its roadmap, component library, design tokens, and overall adoption strategy.

• Establish and enforce robust design governance, review, and quality assurance processes to ensure seamless Design System implementation and cross-product consistency.

• Drive user research initiatives and usability testing to gather insights, inform design decisions, and validate proposed solutions.

• Partner effectively with Product Managers, Engineering teams, QA specialists, and business stakeholders to prioritize design efforts and ensure alignment with project goals and business objectives.

• Define clear UX standards and acceptance criteria for critical aspects such as accessibility, responsive design, content strategy, and overall implementation quality.

• Facilitate and lead design review sessions, ensuring alignment and buy-in from all relevant stakeholders across UX, business, product, and technology.

• Champion the adoption of the Design System through comprehensive documentation, targeted training programs, proactive stakeholder engagement, and continuous knowledge sharing.

• Continuously evaluate and refine UX methodologies, Design System governance, and overall delivery effectiveness to enhance efficiency and impact.

📝 Enhancement Note: The responsibilities highlight a blend of people management, strategic design leadership, and operational execution. The emphasis on Design System governance, process establishment, and cross-functional alignment is crucial for candidates to understand the operational rigor expected.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Computer Science or a related field is preferred.

Experience: Minimum of 8 years of experience in UX/UI or Product Design, with a minimum of 5 years in a leadership, mentoring, or management capacity.

Required Skills:

• Proven experience leading, mentoring, or managing UX/UI teams, fostering a collaborative and high-performance design environment.

• Extensive experience (8+ years) in UX/UI, Product Design, or Digital Experience Design, with a strong track record of successful project delivery.

• A comprehensive portfolio showcasing end-to-end product design, deep UX thinking, user research methodologies, and evidence of design leadership.

• Demonstrated experience in establishing, maintaining, or governing a Design System, including expertise in design tokens, component libraries, accessibility standards, and comprehensive documentation.

• Strong command of user-centred design methodologies, design thinking principles, information architecture, interaction design, and usability testing best practices.

• Proficiency with industry-standard design and prototyping tools, specifically Figma, FigJam, AI-assisted design tools, and various collaboration platforms.

• Solid understanding of design governance frameworks, scalable design processes, and the ability to balance user needs with business, technical, and regulatory requirements.

• Exceptional communication, facilitation, stakeholder management, and presentation skills, with the ability to articulate design rationale and strategy effectively. Preferred Skills:

• Experience with AI-assisted design tools to enhance efficiency and innovation in the design process.

• Familiarity with agile development methodologies and how UX integrates into sprint cycles.

• Experience in defining and implementing design metrics to measure impact and user satisfaction.

• Knowledge of front-end development principles to facilitate better collaboration with engineering teams.

📝 Enhancement Note: The requirements emphasize a senior-level role with significant leadership and strategic responsibility, particularly concerning Design Systems. The preference for a CS degree suggests a need for strong technical understanding to bridge design and development effectively.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio that clearly articulates the candidate's end-to-end product design process, demonstrating strategic UX thinking, robust user research, and proven design leadership.

• Specific case studies detailing the establishment, maintenance, or governance of a Design System, highlighting components, design tokens, accessibility standards, and documentation strategies.

• Examples of how user research and usability testing were leveraged to inform design decisions and drive measurable improvements in user experience.

• Demonstrations of leadership in design reviews, stakeholder alignment, and the adoption of design standards across multiple products or platforms. Process Documentation:

• Evidence of defining and implementing design governance processes, including review cycles, quality assurance checks, and acceptance criteria for UX and Design System implementation.

• Documentation of scalable design processes that ensure consistency, efficiency, and adherence to accessibility and responsive design standards.

• Examples of how design standards, guidelines, and implementation instructions for the Design System are documented, communicated, and made traceable for teams.

• Strategies for driving Design System adoption through effective documentation, training, and continuous stakeholder engagement.

📝 Enhancement Note: A strong portfolio is paramount for this role, not just showcasing design output but also demonstrating leadership in process, governance, and system implementation. Candidates should be prepared to detail their methodologies for managing design systems and driving adoption.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Manager role in Kuala Lumpur with 8-10 years of experience, the estimated salary range is MYR 13,000 - MYR 15,000 per month.

Benefits:

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Opportunities for professional development, including training, workshops, and conference attendance.

• Paid time off, including annual leave, sick leave, and public holidays.

• Potential for performance-based bonuses and annual salary reviews.

• Access to a supportive and collaborative work environment with opportunities for career advancement.

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (40 hours per week).

📝 Enhancement Note: The salary estimate is based on market research for senior UX leadership roles in Kuala Lumpur, considering the specified experience level and the operational scope of managing a team and a Design System. Benefits are standard for such roles in the region and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Management Consulting, Technology Services. Flintex Consulting likely operates within the technology consulting space, advising clients on digital transformation, strategy, and implementation. This context means a focus on client-driven projects, innovation, and delivering tangible business value.

Company Size: Flintex Consulting Pte Ltd is a private company, likely of medium size, suggesting a dynamic environment where individual contributions are highly visible. This size often allows for more direct impact and faster decision-making processes compared to very large corporations.

Founded: Founded in 2012, Flintex Consulting has a decade of experience in the consulting landscape, indicating a stable yet evolving organization with established methodologies and a growing client base.

Team Structure:

• The UX team is likely structured to support various client projects or internal product development initiatives, with the UX Manager overseeing a group of specialized UX/UI designers.

• Reporting to a Head of Product, Director of Design, or CTO, the UX Manager will likely have direct reports and manage resource allocation across different projects.

• Cross-functional collaboration is essential, with the UX team working closely with Product Managers, Business Analysts, Developers, QA Testers, and client stakeholders. Methodology:

• Data-driven design approaches are expected, utilizing user research, analytics, and A/B testing to inform design decisions and measure impact.

• Workflow optimization is a core focus, particularly in managing the design process from ideation to implementation, and in standardizing design outputs through the Design System.

• Automation practices may be employed in design workflows, prototyping, and the implementation of design tokens and components.

Company Website: www.flintex.com.sg

📝 Enhancement Note: The consulting nature of Flintex suggests a client-focused, project-driven environment. The emphasis on Design Systems and UX leadership within this context implies a strategic approach to standardizing design for efficiency and client satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This is a senior management role, positioned at a leadership level within the design function. It requires not only strong design expertise but also significant management acumen, strategic thinking, and the ability to influence across departments. The role is critical for operationalizing design excellence and scaling design capabilities.

Reporting Structure: The UX Manager typically reports to a higher-level executive such as a Head of Product, Director of Design, Chief Technology Officer (CTO), or potentially a VP of Engineering or Product. This structure places the role at a strategic level, with direct influence on design strategy and execution.

Operations Impact: The UX Manager's impact is significant, directly influencing the quality, usability, and consistency of digital products. By leading the UX team and governing the Design System, they drive efficiency in development cycles, improve user satisfaction, enhance brand consistency, and ultimately contribute to increased user adoption, retention, and revenue.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Head of Design or Director of UX role, overseeing larger teams and broader design strategy across multiple product lines or client portfolios.

• Strategic Design Leadership: Opportunity to influence product strategy, company-wide design standards, and the overall digital transformation roadmap.

• Specialization: Deepen expertise in Design System architecture, accessibility standards, or UX research methodologies, becoming a subject matter expert within the organization or industry.

• Cross-Functional Leadership: Transition into product management or broader GTM leadership roles, leveraging a deep understanding of user needs and product development processes.

📝 Enhancement Note: This role offers a clear path for career progression in design leadership and operations. The focus on Design Systems and process governance provides a strong foundation for strategic impact and future leadership opportunities within Flintex or the broader consulting industry.

🌐 Work Environment

Office Type: The role is based in Kuala Lumpur, Malaysia, and is specified as "On-site." This indicates a traditional office environment where in-person collaboration and team interaction are prioritized.

Office Location(s): Flintex Consulting Pte Ltd has its headquarters in Singapore, but this role is specifically located in Kuala Lumpur, suggesting a significant presence or operational hub in Malaysia.

Workspace Context:

• The workspace is likely designed to foster collaboration, with dedicated areas for team meetings, design reviews, and focused work.

• Access to modern design tools and technology, including Figma, FigJam, and other relevant platforms, will be provided to facilitate efficient design processes.

• Opportunities for regular interaction with the UX team, product managers, developers, and other stakeholders will be abundant, encouraging a dynamic and communicative work atmosphere.

Work Schedule: The standard working hours are Monday to Friday, 9:00 AM to 6:00 PM. This provides a consistent schedule, allowing for structured workdays and predictable team availability for collaboration and project execution.

📝 Enhancement Note: The on-site nature of the role in Kuala Lumpur suggests a company that values in-person collaboration and team cohesion, which can be beneficial for complex design leadership and cross-functional initiatives.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, leadership capabilities, and Design System expertise. Candidates are expected to highlight their management experience and strategic impact.

• Hiring Manager Interview: A discussion focused on your leadership philosophy, team management approach, and experience in driving UX strategy and Design System governance. Be prepared to share specific examples of team successes and challenges.

• Design & Portfolio Review: A deep dive into your portfolio, focusing on case studies that demonstrate end-to-end product design, user research, and, critically, your experience with Design Systems. Be ready to articulate your process, decision-making, and impact.

• Cross-Functional Stakeholder Interviews: Meetings with Product Managers, Developers, and potentially other business leads to assess collaboration skills, understanding of business objectives, and ability to align design with technical and product roadmaps.

• Final Interview: A conversation with senior leadership to evaluate cultural fit, strategic vision, and overall suitability for the UX Manager role.

Portfolio Review Tips:

• Showcase Leadership: Include projects where you led a team, mentored designers, or significantly influenced design strategy.

• Highlight Design System Expertise: Dedicate sections to your experience with Design Systems. Detail your role in governance, component development, adoption strategies, and the impact on efficiency and consistency.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs and Design System initiatives (e.g., improved conversion rates, reduced development time, increased user satisfaction scores).

• Articulate Process: Clearly explain your design process, from user research and ideation to prototyping, testing, and implementation, emphasizing how you ensure quality and scalability.

• Tailor to the Role: Emphasize experience relevant to Flintex's context, such as consulting, client-facing projects, and operationalizing design standards.

Challenge Preparation:

• Be prepared for potential design exercises or case studies that may involve evaluating an existing design, proposing solutions for a UX problem, or outlining a strategy for Design System implementation or adoption.

• Practice articulating your design rationale and strategic thinking concisely and persuasively.

• Think about how you would balance user needs, business goals, and technical constraints in a typical consulting engagement.

📝 Enhancement Note: The interview process will heavily weigh a candidate's ability to demonstrate both design leadership and operational excellence, particularly concerning Design Systems. A well-curated portfolio is essential for showcasing this.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaborative design workflows. Proficiency expected for managing design output and Design System components.

• FigJam: For ideation, whiteboarding, user flow mapping, and collaborative brainstorming sessions.

• Prototyping Tools: In-depth knowledge of Figma's prototyping capabilities or other advanced tools (e.g., InVision, Adobe XD) for creating interactive user flows and testing concepts.

• AI-assisted Design Tools: Familiarity with emerging AI tools that can aid in design generation, optimization, or research, indicating a forward-thinking approach.

Analytics & Reporting:

• User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey).

• Analytics Platforms: Understanding of how to interpret data from tools like Google Analytics, Amplitude, or Mixpanel to inform design decisions and measure UX impact.

• Data Visualization Tools: Ability to work with or interpret data presented in dashboards (e.g., Tableau, Power BI) to understand user behavior trends.

CRM & Automation:

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for managing design tasks, sprints, and cross-functional workflows.

• Design System Management Tools: Experience with platforms or methodologies for organizing and maintaining Design System documentation and component libraries.

📝 Enhancement Note: Proficiency in Figma and a strong understanding of Design System tools and methodologies are critical. The ability to leverage data and analytics to inform design is also a key expectation for this role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for user needs, ensuring that all design decisions prioritize the end-user experience.

• Collaboration: Fostering a spirit of teamwork and open communication across design, product, engineering, and business teams to achieve shared goals.

• Excellence & Quality: A dedication to producing high-quality, well-crafted designs that are not only aesthetically pleasing but also functional, accessible, and scalable.

• Efficiency & Scalability: A focus on creating processes and systems, like the Design System, that enable efficient product development and consistent user experiences across the organization.

• Innovation: Encouraging creative problem-solving and embracing new technologies and methodologies to push the boundaries of digital design.

Collaboration Style:

• Cross-Functional Integration: Actively seeking opportunities to integrate UX insights and Design System principles into product development lifecycles, working closely with all departments.

• Constructive Feedback Culture: Promoting an environment where feedback is regularly shared, received, and acted upon to improve designs and processes.

• Knowledge Sharing: Encouraging the dissemination of design best practices, Design System updates, and user insights across teams to foster a learning organization.

📝 Enhancement Note: The company culture likely values a blend of user advocacy, collaborative execution, and a drive for operational efficiency through well-managed design systems and processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Design System Adoption: Overcoming resistance to change and ensuring widespread adoption of the Design System across diverse teams and legacy products. Mitigation involves strong stakeholder management, clear communication, and demonstrating tangible benefits.

• Balancing Stakeholder Needs: Effectively mediating between the needs of users, business objectives, technical constraints, and regulatory requirements, often requiring strong negotiation and communication skills.

• Scaling Design Operations: Growing the UX team and Design System capabilities to meet increasing product demands while maintaining quality and efficiency. This requires strategic planning and resource management.

• Rapid Technological Evolution: Keeping pace with advancements in design tools, AI in design, and emerging UX trends to ensure the team and Design System remain current and effective. Continuous learning and exploration are key.

Learning & Development Opportunities:

• Advanced Design System Strategy: Opportunities to attend conferences or workshops focused on advanced Design System architecture, governance, and scaling.

• Leadership Development Programs: Access to internal or external training programs focused on management, strategic planning, and cross-functional leadership.

• Industry Certifications: Pursuing certifications in UX, accessibility, or project management to enhance professional credibility and expertise.

• Mentorship: Opportunities to mentor junior designers and learn from senior leaders within Flintex or through industry networks.

📝 Enhancement Note: This role presents significant challenges in driving organizational change and scaling design operations, but these are also avenues for substantial professional growth and impact.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to establishing or governing a Design System. What are the key components, processes, and challenges you anticipate?" (Focus on governance, adoption, scalability, and stakeholder buy-in.)

• "How do you foster a collaborative and high-performing UX team? Provide an example of how you've mentored a designer or resolved team conflict." (Highlight leadership style, team development, and conflict resolution skills.)

• "Walk me through a complex product design challenge you faced, from discovery to delivery. How did you incorporate user research, iterate on designs, and collaborate with engineering and product teams?" (Emphasize your end-to-end process, problem-solving, and cross-functional collaboration.) Company & Culture Questions:

• "What are your thoughts on user-centricity within a consulting environment? How do you ensure user needs are prioritized while meeting client business objectives?" (Demonstrate understanding of the consulting context and ability to balance competing demands.)

• "How do you see the role of UX and Design Systems contributing to Flintex's overall business strategy and client success?" (Showcase strategic thinking and understanding of the company's mission.)

• "Describe a time you had to influence stakeholders who were resistant to a design decision or the adoption of a new process. How did you approach it?" (Assess your persuasive skills, negotiation abilities, and stakeholder management.) Portfolio Presentation Strategy:

• Structure Your Presentation: Begin with an overview of your leadership experience and Design System philosophy. Then, present 2-3 key case studies, focusing on your most impactful projects.

• Detail the "Why" and "How": For each case study, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the solutions you implemented, and the measurable outcomes.

• Emphasize Design System Impact: Clearly show your contributions to Design Systems, including governance, component libraries, documentation, and adoption strategies. Quantify impact where possible (e.g., reduced development time, improved consistency).

• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, research methodologies, and how you handled specific challenges.

📝 Enhancement Note: Candidates should prepare to articulate their strategic thinking, leadership capabilities, and operational expertise in Design Systems, using specific examples from their portfolio to support their responses.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Flintex's Zoho Recruit portal.

• Tailor your resume: Highlight your UX leadership experience, Design System management expertise, and any experience in consulting or client-facing roles. Use keywords from the job description to align with ATS requirements.

• Curate your portfolio: Ensure it prominently features your design leadership, end-to-end process, user research, and, most importantly, your work with Design Systems. Prepare to walk through specific case studies during interviews.

• Prepare for interview questions: Practice articulating your strategies for team leadership, Design System governance, and cross-functional collaboration. Be ready to discuss specific examples from your portfolio.

• Research Flintex Consulting: Understand their services, client base, and company culture to articulate how your skills and experience align with their business objectives and operational needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.