UX Manager

📍 Job Overview

Job Title: UX Manager – Senior Manager - ACS Song

Company: Accenture

Location: Kochi, India

Job Type: Full time

Category: User Experience (UX) Design & Management

Date Posted: 2026-09-14

Experience Level: 15+ years

Remote Status: On-site

🚀 Role Summary

• Lead and mentor a team of UX designers and researchers to deliver exceptional user experiences across a range of client projects.

• Drive the end-to-end UX design process, from initial research and strategy to final implementation and iteration, ensuring alignment with business objectives and user needs.

• Develop and champion user-centric design strategies and roadmaps, translating complex business requirements and user insights into intuitive and impactful digital solutions.

• Establish and govern enterprise-wide UX standards, design systems, and best practices to ensure consistency, scalability, and design excellence across all touchpoints.

• Collaborate closely with cross-functional teams, including Product Management, Engineering, and Business stakeholders, to foster alignment and drive successful project outcomes.

📝 Enhancement Note: This role is positioned as a Senior Manager (Level 6) within Accenture's ACS Song division, indicating a significant level of leadership and strategic responsibility. The focus on "pursuits" and "client relationships" suggests a strong client-facing component, typical of consulting-oriented UX leadership roles. The requirement for 15+ years of experience, with a substantial portion in leadership, underscores the seniority and expected impact of this position.

📈 Primary Responsibilities

• Lead the full lifecycle of UX initiatives, from user research and discovery to ideation, design, prototyping, usability testing, and successful implementation.

• Translate complex customer insights, business requirements, and technical constraints into compelling, user-centered experiences that deliver tangible business value.

• Define and articulate the UX vision, strategy, and roadmap, ensuring alignment with overarching user needs and organizational goals.

• Establish, govern, and evangelize UX standards, enterprise design systems, frameworks, and best practices to maintain design consistency, scalability, accessibility, and overall design excellence.

• Foster strong, collaborative partnerships with Product Management, Engineering, Business Development, and senior leadership stakeholders to ensure UX solutions are integrated with project and organizational objectives.

• Facilitate key design activities, including stakeholder workshops, design reviews, and brainstorming sessions, to drive innovation, achieve alignment, and enable informed decision-making.

• Articulate and present UX strategies, research findings, design concepts, and actionable recommendations to executive leadership and project stakeholders with clarity and impact.

• Champion data-informed design decisions by leveraging user research, usability testing, analytics data, and performance insights to validate and refine user experiences.

• Oversee UX planning, prioritization, and coordination across multiple initiatives to ensure efficient and successful delivery of design outcomes.

• Cultivate and maintain trusted, high-value working relationships with both client and internal stakeholders on assigned projects, serving as a key point of contact for UX.

• Actively participate in discovery discussions, solution workshops, and pursuit activities, contributing UX expertise to shape user-centered approaches for new business opportunities.

• Provide selective, hands-on design leadership for complex user journeys, critical design challenges, and advanced prototyping, while simultaneously mentoring team members and upholding design quality standards.

• Lead, mentor, coach, and develop a diverse team of UX designers, researchers, and design leads, fostering a culture of collaboration, innovation, continuous learning, and high performance.

• Contribute specialized UX expertise to shape compelling experience strategies and define effective delivery approaches for prospective and current engagements.

• Drive UX transformation and mature design capabilities within the organization by leveraging emerging trends, innovative tools, and cutting-edge technologies.

• Support and guide digital transformation initiatives by championing customer-centricity and employing robust, research-driven design methodologies.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, team management, client engagement, and hands-on design contribution. The emphasis on "pursuit activities" and "shaping compelling experience strategies for new opportunities" indicates a significant business development aspect to this role, common in consulting environments. The responsibility to "drive UX transformation and design maturity" points to a proactive role in evolving the company's design capabilities.

🎓 Skills & Qualifications

Education: Graduation (Bachelor's degree) in a relevant field such as Design, Human-Computer Interaction, Computer Science, Psychology, or a related discipline. Advanced degrees are often a plus.

Experience: A minimum of 15+ years of progressive experience in UX/UI Design, Product Design, Service Design, or Experience Design, with at least 5 years in a dedicated leadership or management role.

Required Skills:

• Demonstrated expertise in Human-Centered Design (HCD), Design Thinking methodologies, and core user-centered design principles.

• Proven proficiency in industry-standard UX design and prototyping tools such as Figma, Sketch, Adobe XD, Axure, InVision, or comparable platforms.

• Extensive experience in shaping and defining UX solutions for new business opportunities, including developing approaches, delivery models, resource plans, and experience strategies.

• Deep understanding and practical application of user research methodologies, usability testing, customer journey mapping, information architecture, interaction design, and data-informed design practices.

• Proven ability to lead the creation, implementation, and governance of enterprise-level design systems.

• Significant experience leading and managing multidisciplinary teams, including coaching, mentoring, performance development, and capability building.

• A strong, compelling portfolio showcasing expertise in UX strategy, complex interaction design, effective problem-solving, and impactful visual storytelling.

• Experience working effectively within Agile, Scrum, Lean UX, and other product development environments, collaborating closely with cross-functional teams.

• Proven ability to build and maintain trusted, collaborative relationships with clients and stakeholders within project engagements.

• Excellent analytical, strategic thinking, communication, facilitation, stakeholder management, and executive presentation skills.

• Ability to effectively leverage user insights, quantitative analytics, and qualitative UX metrics to drive data-informed design decisions and strategy. Preferred Skills:

• Hands-on experience with advanced Interaction Design and Prototyping techniques.

• Expertise in Service Design principles and detailed Customer Journey Mapping.

• Experience in UX Practice Development and establishing Design Operations frameworks.

• In-depth knowledge of Enterprise Design System Governance and scaling.

• Proven experience facilitating client workshops, design reviews, and strategic discussions.

• Familiarity with working across diverse Agile product and engineering environments.

📝 Enhancement Note: The "Good to have skills" listed in the original description are incorporated into the Preferred Skills section to provide a clearer distinction. The emphasis on leading the creation and governance of design systems, coupled with extensive experience in client engagements and pursuit activities, points to a role that requires both deep technical UX knowledge and strong business acumen.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end UX leadership, strategic thinking, and hands-on design capabilities.

• Case studies that clearly articulate complex problems, the UX approach taken, the solutions designed, and the measurable impact on user experience and business outcomes.

• Examples of UX strategy development, including how user insights and business goals were synthesized into a cohesive plan.

• Demonstrations of leading the creation and implementation of design systems, showcasing their structure, governance, and impact on consistency and efficiency.

• Evidence of leading and mentoring design teams, highlighting leadership style and team development achievements.

• Visualizations of user research findings, journey maps, wireframes, interactive prototypes, and final UI designs. Process Documentation:

• Examples of how UX processes were documented, optimized, and scaled within an organization.

• Demonstrations of how user research, design sprints, and usability testing were integrated into project workflows.

• Evidence of establishing and managing design operations, including tools, workflows, and collaboration guidelines.

• Documentation of how design systems were managed, maintained, and evolved over time.

• Case studies illustrating the application of Agile and Lean UX principles in practice.

📝 Enhancement Note: Given the seniority of the role and the consulting nature of Accenture, a robust portfolio is critical. It needs to showcase not just design execution but also strategic leadership, process improvement, and the ability to drive design maturity and client value. The portfolio should reflect experience in both client-facing engagements and internal capability building.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior Manager-level UX role in India, with 15+ years of experience, particularly within a large consulting firm like Accenture, the estimated annual salary range is likely between ₹25,00,000 and ₹45,00,000 (Indian Rupees). This range accounts for the significant experience, leadership responsibilities, and the strategic nature of the role, including client-facing aspects and business development contributions.

Benefits:

• Comprehensive health insurance coverage for employees and dependents.

• Life insurance and disability coverage.

• Generous paid time off, including vacation days, sick leave, and public holidays.

• Retirement savings plans (e.g., Provident Fund contributions).

• Professional development and continuous learning opportunities, including access to training, certifications, and conferences.

• Performance-based bonuses and incentives.

• Employee assistance programs offering counseling and support services.

• Opportunities for international assignments or travel depending on project needs.

• Access to Accenture's global network and resources.

Working Hours: The standard working hours for a Senior Manager role at Accenture in India are typically 40 hours per week. However, given the client-facing and project-driven nature of consulting, particularly in UX leadership, there may be an expectation for flexibility and occasional extended hours to meet project deadlines, client demands, or pursuit activities.

📝 Enhancement Note: Salary is an estimate based on available market data for similar roles in India. Accenture, as a global firm, often provides competitive compensation and comprehensive benefits packages. The estimated range reflects the senior management level and extensive experience required. The working hours are standard but may require flexibility due to the nature of consulting and client service.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services & Consulting. Accenture operates at the intersection of technology, strategy, and operations, helping clients navigate complex digital transformations.

Company Size: Accenture is a global powerhouse with approximately 791,000 employees worldwide, making it one of the largest professional services organizations globally. This scale offers vast opportunities for learning, collaboration, and career advancement.

Founded: Accenture's origins trace back to 1952, with its formal establishment as Accenture in 1997. This long history signifies stability, extensive industry experience, and a deep understanding of business and technology evolution.

Team Structure:

• The UX Manager will likely be part of a larger design or digital transformation practice within Accenture's ACS (Applied Intelligence, Cloud, and Software) Song division. This division focuses on digital transformation and customer experience.

• The team size can vary significantly, from small, dedicated project teams to larger practice groups. The reporting structure would typically involve reporting to a Design Director, Practice Lead, or a senior executive within the ACS Song organization.

• Cross-functional collaboration is a cornerstone of Accenture's operating model, with UX teams working closely with strategists, technologists, data scientists, program managers, and business consultants on client engagements. Methodology:

• Accenture emphasizes a data-driven approach, leveraging analytics and user insights to inform strategy and design decisions.

• Workflow planning and optimization are critical, with a focus on delivering value efficiently and at scale for clients. Methodologies like Agile, Scrum, and Lean UX are commonly employed.

• Automation and efficiency practices are integrated into solution design, aiming to streamline processes and enhance user experiences through technology.

Company Website: www.accenture.com

📝 Enhancement Note: Accenture's culture is generally characterized by a strong emphasis on client success, innovation, talent development, and a global mindset. For a UX Manager, this means working in a fast-paced, dynamic environment with diverse clients and complex challenges, requiring adaptability, strong collaboration skills, and a commitment to continuous learning. The ACS Song division specifically focuses on customer-centric digital transformation.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Senior Manager (Level 6) position within Accenture's UX leadership track. It signifies a mid-to-senior level of management and strategic influence, responsible for leading significant client engagements, managing teams, and contributing to the growth of the UX practice. The scope includes guiding complex UX initiatives, building client relationships, and mentoring junior and mid-level designers.

Reporting Structure: The UX Manager will likely report to a Director or Managing Director within the ACS Song division, who oversees a portfolio of digital transformation and customer experience projects. They will, in turn, manage a team of UX Designers, UX Researchers, and potentially Interaction Designers or Prototyping Specialists.

Operations Impact: The UX Manager's impact is critical in ensuring that Accenture's digital transformation solutions are not only technically sound but also deeply user-centered, driving adoption, customer satisfaction, and ultimately, client business value (revenue growth, cost optimization, enhanced citizen services). Their work directly influences the success of client projects and Accenture's reputation in the market.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to lead larger, more complex, and higher-value client engagements, potentially spanning multiple industries or geographies. Deepen expertise in specialized areas like AI-driven UX, service design, or design ops.

• Learning & Development: Access to Accenture's extensive learning platforms, certifications, and internal training programs focused on leadership, technology trends, and consulting methodologies. Opportunities to gain expertise in emerging technologies and their UX implications.

• Leadership Potential: Clear pathways to advancement to Director or Managing Director roles, overseeing broader practices, client accounts, or business units. Opportunities to contribute to thought leadership, business development, and shaping Accenture's UX strategy globally.

📝 Enhancement Note: The growth trajectory for a UX Manager at Accenture is typically steep, moving towards larger-scale leadership and strategic account management within the consulting framework. The emphasis is on building a holistic understanding of client business challenges and translating them into impactful digital experiences.

🌐 Work Environment

Office Type: The role is designated as "On-site," meaning the UX Manager will be based at the Accenture office in Kochi, India. This environment is typically designed to foster collaboration, innovation, and client engagement.

Office Location(s): Kochi, Kerala, India. This location likely offers modern office facilities equipped with necessary technology and collaborative spaces to support project teams.

Workspace Context:

• The workspace will likely be a dynamic, collaborative office environment designed to facilitate team interaction, client meetings, and focused work.

• Access to standard office technology, high-speed internet, and potentially specialized design software and hardware will be provided.

• Opportunities for interaction with a diverse range of colleagues from various disciplines (technology, strategy, operations, design) will be abundant, fostering a rich learning and networking environment.

Work Schedule: While the standard work week is 40 hours, the nature of consulting and client delivery often necessitates flexibility. Project deadlines, client availability, and the need for urgent problem-solving may require the UX Manager to adapt their schedule, potentially working extended hours or on weekends during critical project phases.

📝 Enhancement Note: The on-site requirement in Kochi suggests a structured work environment focused on team collaboration and direct client interaction, which is common for consulting firms aiming to provide a strong presence and dedicated support to their clients.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess qualifications and fit.

• Hiring Manager Interview: A detailed discussion focusing on experience, leadership style, strategic thinking, and problem-solving capabilities. Expect questions related to managing teams, client engagement, and driving UX strategy.

• Team/Peer Interviews: Interviews with other UX leaders, designers, or cross-functional stakeholders to evaluate collaboration skills, technical expertise, and cultural fit within the Accenture team.

• Case Study/Portfolio Presentation: Candidates will likely be asked to present a detailed case study from their portfolio, showcasing their approach to a complex UX challenge, their leadership in driving the solution, and the resulting impact. This is a critical step for assessing practical application of skills.

• Final Round: May involve discussions with senior leadership to assess strategic alignment, business acumen, and long-term potential within the organization.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most impactful projects that demonstrate leadership, strategic UX thinking, end-to-end process ownership, and measurable results. Tailor the selection to highlight experience relevant to Accenture's client work.

• Tell a Story: For each project, clearly articulate the business context, the user problem, your role and leadership approach, the methodologies used (research, design, testing), the solution, and the quantifiable outcomes and learnings. Use visuals effectively.

• Highlight Leadership: Emphasize instances where you led teams, mentored designers, influenced stakeholders, managed client relationships, or drove process improvements. Quantify team leadership achievements where possible (e.g., team size managed, skill development impact).

• Demonstrate Strategic Thinking: Show how you connected user needs with business objectives and how your UX strategy contributed to overall project success and client value.

• Address Design Systems & Operations: If applicable, showcase experience with design systems, design operations, or UX transformation initiatives.

Challenge Preparation:

• Anticipate Case Studies: Be prepared to walk through a complex project in detail, explaining your decision-making process at each stage. Consider how you would approach a hypothetical client problem in a workshop setting.

• Behavioral Questions: Practice answering questions about leadership, conflict resolution, stakeholder management, and driving change. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

• Industry Trends: Be ready to discuss current trends in UX, digital transformation, and how emerging technologies are impacting user experience. Demonstrate awareness of Accenture's service offerings.

📝 Enhancement Note: The interview process for a Senior Manager role at a firm like Accenture will be rigorous, focusing heavily on leadership, strategic impact, and client-facing capabilities. The portfolio presentation is a key component, requiring candidates to articulate their value proposition clearly and demonstrate a track record of success.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma, Sketch, Adobe XD, Axure RP, InVision. Proficiency in at least one to two of these is essential, with Figma often being the industry standard for collaborative design.

• User Research & Analytics: Tools for user interviews, surveys, usability testing (e.g., UserTesting.com, Maze), and analytics platforms (e.g., Google Analytics, Adobe Analytics, Hotjar) for data-informed design.

• Collaboration & Project Management: Jira, Confluence, Trello, Asana, Microsoft Teams, Slack for team communication, task management, and documentation.

• Design System Management: Tools and platforms for creating, maintaining, and distributing design systems (e.g., Zeroheight, Storybook, or custom solutions).

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Adobe Analytics, Mixpanel, Amplitude for tracking user behavior and measuring KPIs.

• Data Visualization & Dashboards: Tableau, Power BI, Looker for creating reports and dashboards to communicate insights to stakeholders.

CRM & Automation:

• While not primary UX tools, an understanding of how CRM systems (e.g., Salesforce) and marketing automation platforms integrate with user experiences can be beneficial.

• Familiarity with Agile development tools and processes is crucial.

📝 Enhancement Note: The tools listed reflect industry standards for UX design and leadership. Proficiency in core design and prototyping software is mandatory, while experience with research, analytics, and project management tools demonstrates a holistic understanding of the UX lifecycle and cross-functional collaboration.

👥 Team Culture & Values

Operations Values:

• Client Focus: A deep commitment to understanding and exceeding client expectations, delivering tangible business value through user-centered solutions.

• Innovation & Excellence: Driving creative solutions and pushing the boundaries of design to deliver cutting-edge experiences. A pursuit of continuous improvement and design mastery.

• Collaboration & Teamwork: Fostering an inclusive environment where diverse perspectives are valued, and collective problem-solving leads to better outcomes. Strong emphasis on cross-functional partnerships.

• Integrity & Trust: Upholding ethical standards in all interactions, building trust with clients, colleagues, and stakeholders through transparency and reliability.

• Data-Driven Approach: Basing decisions on insights derived from user research, analytics, and performance metrics to ensure effectiveness and impact.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with technology, strategy, and business teams to ensure holistic solution development and alignment.

• Process Review & Feedback: Encouraging open dialogue, constructive feedback, and iterative improvement of design processes and deliverables.

• Knowledge Sharing: Promoting a culture of sharing best practices, insights, and learnings across teams and projects to elevate the collective expertise within the UX practice.

📝 Enhancement Note: Accenture's culture emphasizes professional development, client success, and a collaborative, global approach. For a UX Manager, this translates to an environment where strategic thinking, strong communication, and the ability to lead diverse teams are highly valued, all contributing to driving significant client impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Stakeholder Expectations: Balancing the needs and priorities of multiple client stakeholders, internal teams, and end-users, requiring strong negotiation and communication skills.

• Driving Design Maturity in Client Organizations: Educating clients on the value of UX and implementing best practices in environments that may have varying levels of design maturity.

• Navigating Complex Project Dynamics: Adapting to changing project scopes, technical constraints, and tight deadlines inherent in consulting engagements.

• Leading and Mentoring Remote/Hybrid Teams: Effectively guiding and motivating teams that may be distributed or working in hybrid models, ensuring consistent quality and collaboration.

Learning & Development Opportunities:

• Operations Skill Advancement: Pursue certifications in Agile methodologies, Design Thinking facilitation, or specialized UX areas. Opportunities to lead strategic initiatives for practice development.

• Industry Conference & Exposure: Attend leading UX and digital transformation conferences to stay abreast of industry trends and network with peers.

• Mentorship & Leadership Development: Benefit from mentorship programs with senior Accenture leaders and participate in leadership development training designed to enhance strategic and people management skills.

📝 Enhancement Note: The challenges are typical of a senior leadership role in a large consulting firm, emphasizing the need for adaptability, strong interpersonal skills, and a proactive approach to problem-solving and continuous improvement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define a UX strategy for a complex, ambiguous problem. What was your approach, and what was the outcome?" (Focus on strategic frameworks, user research synthesis, and business alignment.)

• "How do you ensure alignment between UX design, product management, and engineering teams throughout a project lifecycle?" (Highlight collaboration methodologies, communication strategies, and conflict resolution.)

• "Walk me through a situation where you had to influence senior stakeholders to adopt a user-centered approach. What were the key challenges, and how did you overcome them?" (Emphasize data-driven persuasion, storytelling, and stakeholder management.) Company & Culture Questions:

• "Why are you interested in Accenture and specifically the ACS Song division?" (Research Accenture's values, recent projects, and the Song division's focus on digital transformation and customer experience.)

• "How do you foster a collaborative and innovative culture within your UX team?" (Discuss leadership style, team-building activities, and approaches to encouraging creativity and psychological safety.)

• "How do you measure the success of UX initiatives and demonstrate ROI to clients?" (Prepare to discuss key UX metrics, their connection to business KPIs, and how you present this data.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the solution, and the results. Use visuals to support your story and highlight key decision points.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your work. This could include improvements in conversion rates, user satisfaction scores, task completion times, or reduction in support tickets.

• Showcase Leadership: Clearly articulate your leadership contributions, team management approach, and how you influenced project direction and outcomes.

• Be Ready for Deep Dives: Anticipate detailed questions about your design decisions, research methodologies, and problem-solving approaches. Be prepared to defend your choices with logical reasoning and evidence.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership capabilities, strong communication, and a deep understanding of both UX principles and business impact, particularly within a consulting context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Accenture careers portal.

• Tailor Your Resume: Customize your resume to highlight experience in UX leadership, strategic design, team management, client engagement, and proficiency in relevant UX tools and methodologies. Quantify achievements wherever possible.

• Curate Your Portfolio: Select and refine 3-5 of your most compelling UX projects that showcase end-to-end ownership, strategic thinking, leadership, and measurable impact. Ensure it's easily accessible (e.g., a personal website or PDF).

• Prepare Your Narrative: Practice presenting your portfolio case studies, focusing on storytelling, clear articulation of your process and impact, and readiness to answer in-depth questions about your leadership and design decisions.

• Research Accenture: Familiarize yourself with Accenture's mission, values, the ACS Song division, and recent work in digital transformation and customer experience to align your responses with their strategic goals and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.