UX Designer – Interaction Design (w/m/d)

📍 Job Overview

Job Title: UX Designer – Interaction Design (w/m/d)

Company: ING

Location: Frankfurt, Germany

Job Type: Full time

Category: User Experience (UX) Design / Product Design

Date Posted: November 4, 2026

Experience Level: Mid-Level to Senior (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and develop intuitive user interfaces and experiences for web and mobile banking applications, driving the UX and UI of the ING app, website, and online banking platforms.

• Actively contribute to the evolution of the organization's design system, UI pattern libraries, and interaction standards, ensuring brand consistency and best practices.

• Conduct thorough user experience evaluations in collaboration with the Customer Experience team to identify and address pain points, translating insights into actionable design improvements.

• Manage project prioritization, stakeholder communication across business, IT, and management, and ensure alignment with both local and global governance frameworks.

• Explore and implement innovative AI use cases to enhance design workflows and elevate UI quality within the design environment.

📝 Enhancement Note: This role is positioned within a large, established financial institution (ING) and requires a blend of strong interaction design skills, a deep understanding of user-centered design principles, and the ability to navigate complex organizational structures and governance. The emphasis on AI use cases and hybrid work model suggests a forward-thinking approach to design and employee well-being.

📈 Primary Responsibilities

• Conceptualize, design, and deliver pixel-perfect interfaces, wireframes, and complex prototypes for mobile banking applications and web platforms.

• Proactively develop and refine the company's design system, UI component libraries, and interaction standards to ensure a cohesive and high-quality user experience.

• Collaborate closely with Customer Experience (CX) teams to assess current UX, identify user pain points, and propose data-driven solutions for improvement.

• Prioritize design tasks and initiatives based on business objectives, CX team goals, and the directives of the Centre of Expertise Experience Design.

• Facilitate effective communication and alignment with diverse stakeholders, including business units, IT departments, and senior management, ensuring seamless integration of local and global requirements.

• Research, evaluate, and integrate emerging technologies, particularly AI-driven tools and features, to optimize design workflows and enhance the overall UI quality and user satisfaction.

• Champion user-centric design principles throughout the product development lifecycle, advocating for user needs in cross-functional agile teams.

• Ensure designs adhere to brand guidelines, accessibility standards, and regulatory requirements pertinent to the financial services industry.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can operate both strategically (design system evolution, AI exploration) and tactically (wireframing, prototyping, stakeholder management). The mention of "local and global governance" implies a need for understanding compliance and standardization in a large enterprise.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or higher in UX Design, Interaction Design, Human-Computer Interaction (HCI), Computer Science with a design focus, or a related field. Experience:

• Minimum of 5-10 years of progressive professional experience in UX/UI Design and Interaction Design, with a significant portion ideally focused on mobile banking or financial services applications. Required Skills:

• Proven expertise in user-centered design methodologies, including Design Thinking and various User Research techniques (e.g., usability testing, interviews, surveys).

• Mastery of design and prototyping tools, with a strong emphasis on Figma for creating wireframes, high-fidelity designs, and interactive prototypes.

• In-depth practical experience in developing and maintaining Design Systems, UI Libraries, and Pattern Libraries to ensure consistency and scalability.

• Demonstrated ability to define and implement Interaction Standards that guide user behavior and enhance usability.

• Strong understanding of mobile-first design principles and experience designing for both iOS and Android platforms.

• Excellent stakeholder management and communication skills, with the ability to articulate design decisions and rationale effectively to diverse audiences.

• Proficiency in agile development methodologies and experience working within cross-functional, international teams.

• Fluent command of both German and English, both written and spoken, to facilitate communication in a global environment. Preferred Skills:

• Experience with AI-powered design tools or workflows, and a proactive interest in exploring AI's application in UX/UI design.

• Familiarity with web technologies and app technologies, understanding their capabilities and limitations in design implementation.

• Experience in the financial services industry, particularly in digital banking or fintech.

• Knowledge of web accessibility standards (e.g., WCAG) and best practices for inclusive design.

• A strong portfolio showcasing a range of interaction design projects, particularly for complex applications.

📝 Enhancement Note: The experience level (5-10 years) suggests this role is for a seasoned professional capable of independent work, strategic input, and potentially mentoring junior designers. The dual language requirement (German and English) is critical given the Frankfurt location and international nature of ING. The explicit mention of Figma and AI workflows indicates specific tool and technology expectations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong track record in UX/UI and Interaction Design, with a focus on mobile banking or complex digital platforms.

• Case studies that clearly articulate the problem, your design process, key decisions, and the measurable impact of your solutions (e.g., improved conversion rates, reduced support tickets, increased user satisfaction).

• Examples of wireframes, user flows, interactive prototypes, and high-fidelity UI designs, showcasing your ability to translate user needs into intuitive interfaces.

• Demonstrations of contributions to or creation of Design Systems, UI Libraries, or Pattern Libraries, highlighting your understanding of design scalability and consistency.

• Evidence of collaboration with cross-functional teams and stakeholders, illustrating your ability to incorporate feedback and manage design projects from concept to launch. Process Documentation:

• Showcase your approach to user research, including methodologies used, participant recruitment, and the synthesis of findings into actionable design insights.

• Provide examples of your iterative design process, including how you use feedback, A/B testing, or usability studies to refine designs.

• Document your experience in defining interaction standards and ensuring their implementation across different platforms and features.

• Detail your experience with agile workflows, including how you collaborate with product managers, developers, and QA testers.

📝 Enhancement Note: For a UX Designer role, a strong, well-curated portfolio is paramount. The emphasis here is on demonstrating not just design output but also the strategic thinking, process, and measurable impact behind the designs, particularly within the context of financial services and complex platforms. The mention of AI use cases suggests candidates might also showcase how they've leveraged or explored AI in their design workflows.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for experienced UX/Interaction Designers in Frankfurt, Germany, with 5-10 years of experience in a large financial institution, the estimated salary range is €65,000 - €90,000 annually. This estimate considers the cost of living in Frankfurt, the specific industry (financial services), and the seniority implied by the responsibilities and experience requirements. Benefits:

• Financial Security: Occupational Pension scheme, Capital-Forming Benefits (Vermögenswirksame Leistungen).

• Transportation: Free Deutschlandticket (public transport pass) for nationwide travel, Bike Leasing program (Bike LeasING).

• Work-Life Balance & Flexibility: Hybrid working model allowing for remote work alongside office-based collaboration, flexible working hours, sabbatical options, and subsidized childcare and caregiving costs.

• Personal Development & Well-being: Dedicated budget for personal development, a health budget for well-being initiatives, and a personal equipment budget for setting up a mobile workspace.

• On-site Amenities: Company restaurant providing convenient and potentially subsidized meal options.

Working Hours:

• The standard working hours are approximately 40 hours per week. The hybrid model and flexible working hours offer significant autonomy in structuring the workday, balancing personal needs with project demands and team collaboration, within operational and regulatory frameworks.

📝 Enhancement Note: The provided benefits are extensive and indicate a strong commitment to employee well-being, work-life balance, and professional growth, which are attractive factors for mid-to-senior level professionals. The estimated salary range is based on typical compensation for UX Designers with this level of experience in a major German city like Frankfurt, within a corporate environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking Technology

Company Size: Large Enterprise (ING is a global financial institution with tens of thousands of employees). This scale implies established processes, a wide array of potential projects, and opportunities for cross-departmental collaboration, but also potentially more bureaucracy than a startup.

Founded: ING was founded in 1991 through a merger, with roots tracing back much further. This history suggests a stable, established organization with a long-term vision.

Team Structure:

• The role sits within the Customer Experience (CX) team and the Centre of Expertise Experience Design, indicating a dedicated focus on user-centricity.

• You will collaborate with a diverse group of professionals, including other UX/UI designers, researchers, product managers, business analysts, IT specialists, and potentially legal/compliance officers.

• The team likely operates within an agile framework, emphasizing iterative development and cross-functional teamwork. Methodology:

• The team employs Design Thinking and User Research methodologies to understand user needs and pain points.

• Agile principles guide the development process, focusing on iterative design, continuous feedback, and collaboration.

• There's an emphasis on developing and leveraging Design Systems and UI Libraries for efficiency and consistency.

• The role includes exploring and integrating AI Use Cases to enhance design workflows and product quality.

Company Website: https://www.ing.com/

📝 Enhancement Note: ING's culture is described as "bunt und vielfältig" (colorful and diverse), valuing individual perspectives and a blend of professional attire and casual styles. This suggests an inclusive environment that encourages individuality within a corporate framework. The focus on CX and Experience Design points to a company that recognizes the strategic importance of user experience in its digital offerings.

📈 Career & Growth Analysis

Operations Career Level:

• This role is positioned as an experienced UX Designer, likely mid-level to senior, with 5-10 years of experience. It requires not only execution skills but also the ability to contribute strategically to the design system and explore new technologies like AI. Reporting Structure:

• The role reports into a team focused on Customer Experience and the Centre of Expertise Experience Design.

• Direct reporting is likely to a UX Design Lead, Head of CX, or similar management position within the experience design domain.

• Collaboration will be extensive with product teams, IT, and business stakeholders across various departments. Operations Impact:

• The UX Designer's work directly impacts the usability, satisfaction, and engagement of millions of ING customers across its digital platforms.

• By designing intuitive and efficient interfaces, this role contributes to customer retention, acquisition, and the overall brand perception of ING as a modern, customer-centric financial institution.

• The exploration and implementation of AI use cases can lead to significant improvements in design efficiency and the quality of customer interactions, directly influencing operational costs and revenue generation through better customer experience. Growth Opportunities:

• Specialization: Deepen expertise in specific areas such as mobile banking UX, AI in design, or advanced prototyping.

• Leadership: Progress to a Senior UX Designer, Lead UX Designer, or UX Manager role, overseeing projects, mentoring junior designers, and shaping design strategy.

• Cross-functional Mobility: Transition into roles within Product Management, Service Design, or broader CX strategy roles within ING.

• Continuous Learning: Leverage personal development budgets for training, conferences, and certifications in emerging design tools, methodologies, and AI technologies.

📝 Enhancement Note: The career path at a large institution like ING offers stability and structured growth. This role provides a solid foundation for further specialization or leadership within the UX/Product Design field, particularly with the increasing relevance of AI in design.

🌐 Work Environment

Office Type: Hybrid model, combining office-based work with remote flexibility. This suggests a modern workplace that balances in-person collaboration with individual focused work.

Office Location(s): Primarily based in Frankfurt, Germany, a major financial hub, offering excellent connectivity and a vibrant professional ecosystem. The company operates internationally, so other office locations may exist, but Frankfurt appears to be the primary hub for this role.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates intentional collaboration, likely involving scheduled team meetings, workshops, and brainstorming sessions in the office, while remote days can be used for focused design work.

• Tools & Technology: Access to industry-standard design tools (Figma), prototyping software, and potentially internal design systems and AI tools. The company provides a personal equipment budget for a mobile workspace, indicating support for remote work setups.

• Team Interaction: Opportunities for regular interaction with a multidisciplinary team, fostering knowledge sharing and cross-pollination of ideas. The culture emphasizes valuing different perspectives.

Work Schedule:

• Approximately 40 hours per week, with flexible working hours. This allows for personal scheduling adjustments, provided that core collaboration times and project needs are met. The hybrid nature means employees can split their time between home and the office.

📝 Enhancement Note: The hybrid model is a significant aspect of the work environment, requiring self-discipline and effective communication from employees. The Frankfurt location offers advantages for networking and access to resources within the financial sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio by a recruiter or hiring manager to assess basic qualifications and experience.

• Portfolio Presentation & Technical Interview: You will likely be asked to present a selection of your work, discussing your design process, decision-making, and the impact of your projects. This may include a live design exercise or a take-home challenge.

• Behavioral & Situational Interviews: Interviews with potential team members and hiring managers to assess your cultural fit, collaboration style, problem-solving abilities, and experience with stakeholder management and agile methodologies.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall fit for the role and the company.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 projects that best showcase your interaction design skills, problem-solving approach, and impact, especially those relevant to financial services or complex digital products.

• Tell a Story: For each project, clearly articulate the problem statement, your role, the design process (research, ideation, iteration, testing), key design decisions, and the quantifiable outcomes or lessons learned.

• Highlight Process: Emphasize your methodology, how you collaborated, how you handled challenges, and how you leveraged tools like Figma and potentially AI.

• Demonstrate Impact: Use data and metrics whenever possible to show the business value and user benefit of your designs.

• Tailor to ING: If possible, subtly tailor your presentation to reflect an understanding of ING's brand, user base, and the challenges in the digital banking space.

Challenge Preparation:

• Be prepared for a design challenge that may involve defining user flows, creating wireframes, or proposing solutions for a given problem within a limited timeframe.

• Practice articulating your thought process clearly and concisely, explaining your rationale for design choices.

• Understand how to integrate feedback and adapt your approach during the challenge.

• If AI is mentioned in the role, be ready to discuss how you might leverage AI tools in the context of the challenge.

📝 Enhancement Note: The emphasis on portfolio presentation and potential design challenges indicates a practical, skills-based evaluation. Candidates should be ready to articulate their process and demonstrate their ability to deliver user-centered solutions within a corporate, regulated environment.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly emphasized), Sketch, Adobe Creative Suite (Illustrator, Photoshop).

• Prototyping Tools: InVision, Principle, Axure RP (depending on complexity).

• Collaboration & Project Management: Jira, Confluence, Miro, Asana, Trello.

Analytics & Reporting:

• Experience with analytics platforms like Google Analytics, Adobe Analytics, or similar tools to understand user behavior and measure design impact.

• Familiarity with A/B testing tools and methodologies. CRM & Automation:

• While not a direct CRM role, understanding how UX design impacts customer journeys tracked in CRM systems is beneficial.

• Familiarity with workflow automation concepts, especially as they relate to design processes and the exploration of AI in design workflows.

📝 Enhancement Note: Figma is explicitly mentioned as a core tool. Proficiency in this platform is non-negotiable. The mention of AI Use Cases suggests that familiarity or a willingness to learn about AI-driven design tools is a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: Placing the user at the heart of all design decisions and processes.

• Quality & Craftsmanship: A high standard for pixel-perfect designs, intuitive interactions, and robust prototypes.

• Collaboration & Inclusivity: Valuing diverse perspectives and fostering teamwork across disciplines and geographies.

• Innovation & Agility: Embracing new technologies (like AI), exploring new approaches, and adapting to evolving user needs and market trends.

• Impact & Efficiency: Designing solutions that not only meet user needs but also achieve business objectives and optimize operational workflows.

Collaboration Style:

• Interdisciplinary: Working closely with product managers, developers, researchers, and business stakeholders.

• Agile & Iterative: Participating in agile ceremonies, providing continuous feedback, and iterating on designs based on input and testing.

• Transparent & Open: Sharing work early and often, being receptive to feedback, and contributing to a culture of open communication.

• Data-Informed: Using user research, analytics, and stakeholder input to guide design decisions.

📝 Enhancement Note: The culture emphasizes a blend of professional rigor (quality, impact, governance) and a modern, inclusive approach (diversity, agility, innovation). The "sneaker and pumps" analogy suggests a company that embraces individuality while maintaining high professional standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Standards with Local Needs: Navigating the complexities of a large international bank to ensure designs are consistent globally while catering to specific local market requirements.

• Integrating AI Seamlessly: Exploring and implementing AI use cases that genuinely enhance design workflows and user experience without introducing unnecessary complexity or ethical concerns.

• Managing Stakeholder Expectations: Effectively communicating design rationale and trade-offs to diverse stakeholders with varying priorities and technical understanding.

• Pace of Change: Keeping up with rapid advancements in UX design tools, methodologies, and AI technologies while delivering on project timelines.

Learning & Development Opportunities:

• AI in Design: Opportunities to lead or significantly contribute to the exploration and implementation of AI tools within the design process.

• Design System Expansion: Play a key role in growing and evolving the company's design system and pattern libraries.

• Cross-Functional Exposure: Gain deeper insights into the business, IT, and regulatory aspects of digital banking through close collaboration.

• Professional Development: Utilize dedicated budgets for training, workshops, conferences (e.g., UXPA, IxDA, AI-focused design events), and certifications to stay at the forefront of UX and interaction design.

• Mentorship: Potential to mentor junior designers or be mentored by senior leaders within ING's extensive network.

📝 Enhancement Note: The challenges presented are typical for senior roles in large, complex organizations, offering significant opportunities for professional growth and skill development. The emphasis on AI is a key differentiator for this role.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex interaction design challenge you faced in a previous role, perhaps in mobile banking or financial services. How did you approach it, what was your process, and what was the outcome?" (Focus on problem-solving, methodology, and impact.)

• "How would you go about developing or contributing to a design system for a large, international organization like ING? What are the key considerations and potential challenges?" (Assesses strategic thinking, scalability, and collaboration.)

• "Given the rise of AI, how do you see it impacting the role of a UX designer? Can you provide an example of an AI use case you've explored or would propose for improving design workflows or user experiences in banking?" (Tests forward-thinking, AI literacy, and practical application.) Company & Culture Questions:

• "What do you know about ING's digital banking offerings, and how would your UX design expertise contribute to their improvement?" (Shows research and understanding of the company's context.)

• "How do you typically collaborate with developers, product managers, and business stakeholders in an agile environment? Can you give an example of a successful collaboration?" (Assesses teamwork and communication skills.)

• "ING values diversity and individuality. How do you bring your unique perspective to design challenges, and how do you ensure inclusivity in your work?" (Evaluates cultural fit and approach to inclusive design.) Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your career and design philosophy. Then, dive into 2-3 key case studies. For each, clearly outline the problem, your role, your process (emphasizing user research and iterative design), key design decisions and rationale, and the measurable results or learnings.

• Visuals: Use high-quality visuals (wireframes, mockups, prototypes) to illustrate your points. Ensure your Figma work is accessible or well-represented.

• Narrative: Focus on telling a compelling story about how you solved a problem for the user and the business. Explain why you made certain design choices.

• Engagement: Be prepared to answer detailed questions about your work, your process, and your design thinking. Engage with the interviewers and demonstrate your passion for UX.

• AI Integration: If you have relevant AI work, weave it into your case studies or be ready to discuss it when prompted.

📝 Enhancement Note: The interview process will likely assess both hard skills (design execution, tool proficiency) and soft skills (communication, collaboration, strategic thinking, adaptability). Preparing specific examples and articulating your design philosophy will be crucial.

📌 Application Steps

To apply for this UX Designer position:

• Submit Your Application: Navigate to the ING careers portal via the provided URL and submit your application, which primarily requires your CV. A cover letter is optional but can be beneficial for highlighting specific motivations or relevant experiences.

• Curate Your Portfolio: Select 3-5 of your strongest UX/Interaction Design projects that best align with the requirements of this role, particularly those demonstrating experience with mobile, web, financial services, or complex digital products. Ensure it includes case studies detailing your process and impact.

• Prepare Your Presentation: Practice walking through your chosen portfolio projects, focusing on clearly articulating the problem, your design process, key decisions, and outcomes. Be ready to discuss your experience with Figma, design systems, and AI in design.

• Research ING: Familiarize yourself with ING's digital banking products, brand, and any recent news or initiatives related to user experience or technology. Understand their commitment to customer-centricity and their hybrid work model.

• Anticipate Design Challenges: Be prepared for a potential take-home design exercise or a live design challenge during the interview process. Practice thinking through design problems, prioritizing solutions, and articulating your rationale concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.