UX Designer

<p><b>Job Description:</b></p><p><span style="color:#000000">Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.</span></p><br /><p><span style="color:#000000">Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. </span></p><br /><p><span style="color:#000000">Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.</span></p><br /><p><span style="color:#000000">We’re looking for a<b> UX Designer</b> to join our ever expanding UX &amp; Design team. This is a full-time position based in Singapore and reports to the UX &amp; Design, Manager. You’ll be designing products that our users love to use not only because of the content we provide, but also because of how our products work and fit into their lives. Areas you might be working on include onboarding, content discovery or monetization.</span></p><br /><p><span style="color:#000000"><b>Key Responsibilities</b></span></p><ul><li style="color:#000000 !important"><span style="color:#000000">Partner with product management and data in defining and executing our product strategy and roadmap.</span></li><li style="color:#000000 !important"><span style="color:#000000">Key member of the UX design team working closely with UX Manager, providing program visibility and support across the design team.</span></li><li style="color:#000000 !important"><span style="color:#000000">Mapping out user journeys and the respective user flows across different program and projects.</span></li><li style="color:#000000 !important"><span style="color:#000000">Storytelling chops, bringing these user stories and insights to life </span></li><li style="color:#000000 !important"><span style="color:#000000">Presenting insights and co-create solutions.</span></li><li style="color:#000000 !important"><span style="color:#000000">Driven by data and research, designing and analyzing workflows to support key business objectives.</span></li><li style="color:#000000 !important"><span style="color:#000000">Conduct both qualitative and quantitative research.</span></li><li style="color:#000000 !important"><span style="color:#000000">Creating design prototypes, micro-interactions and transitions.</span></li><li style="color:#000000 !important"><span style="color:#000000">Conducting usability tests as needed.</span></li></ul><br /><p><span style="color:#000000"><b>Required Qualifications</b></span></p><ul><li style="color:#000000 !important"><span style="color:#000000">4&#43; years of experience as a professional UX Designer.</span></li><li><span style="color:#000000">Degree in Interaction Design, Product Design or a related field.</span></li><li style="color:#000000 !important"><span style="color:#000000">Experience designing UX solutions and Design systems for App (IOS/Android), Tablet and Web.</span></li><li><span style="color:#000000">Excellent oral and written communication skills.</span></li><li style="color:#000000 !important"><span style="color:#000000">Attention to detail and organization skills.</span></li></ul><br /><p><span style="color:#000000"><b>Preferred Qualifications</b></span></p><ul><li style="color:#000000 !important">Design experience with consumer products.</li><li style="color:#000000 !important"><span style="color:#000000">Experience working with AI tools e.g. vibe coding, Figma AI, Claude Skills and design systems.</span></li><li><span style="color:#000000">Ability to interact with both technical and nontechnical colleagues with strong opinions loosely held.</span></li><li style="color:#000000 !important"><span style="color:#000000">Experience working in start-up and/or media company environments.</span></li></ul><br /><p><span style="color:#000000"><i>Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged.  </i></span></p><br /><p><b><u>Five Principles for Success</u></b><br />Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.<br /><br /><b>Always improve, Always Advance</b> - Only be satisfied with complete success - Kaizen<br /><b>Passionately Professional</b> - Take an uncompromising approach to your work and be determined to be the best<br />H<b>ypothesize - Practice - Validate – Shikumika </b>- Use the Rakuten Cycle to succeed in unknown territory<br /><b>Maximize Customer Satisfaction</b> - The greatest satisfaction for our teams is seeing their customers smile<br /><b>Speed!! Speed!! Speed!!</b> - Always be conscious of time - take charge, set clear goals, and engage your team</p>