UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Global Payments Inc.

Location: Atlanta, Georgia, United States (Remote)

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: November 03, 2026

Experience Level: Mid-Level (4+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Designs and defines user experiences for Global Payments products and services, applying user-centered design principles and a deep understanding of user needs, motivations, and tasks.

• Conducts comprehensive user research, including qualitative and quantitative methods, to inform design decisions and advocate for the user throughout the product development lifecycle.

• Develops user stories, scenarios, complex process flows, journey maps, and information architecture to articulate the user experience and identify opportunities for improvement.

• Creates low and high-fidelity wireframes, prototypes, and visual designs, ensuring alignment with accessibility guidelines and business strategy to deliver engaging and seamless customer interactions.

📝 Enhancement Note: This role is positioned as a mid-level UX Designer, indicated by the "Typically, Minimum 4 Years Relevant Exp" requirement. The responsibilities emphasize independent research and design, stakeholder collaboration, and a strong understanding of UX strategy, aligning with the expectations for a designer capable of owning significant portions of the UX process within a financial technology context. The remote nature and focus on global products suggest a need for strong communication and asynchronous collaboration skills.

📈 Primary Responsibilities

• Develop UX Strategy: Contribute to the definition of UX strategy by aligning user-centered vision with business objectives, encompassing competitive landscape analysis, user analytics, customer data, behavioral segmentation, persona development, high-level scenarios, interaction models, journey mapping, content strategy, and ecosystem considerations.

• Conduct User Research: Plan and execute appropriate research methodologies such as usability testing, complex audience and task analysis, persona development, heuristic evaluations, cognitive walkthroughs, field observations, interviews, card sorting, and focus groups. Analyze research findings to create actionable recommendations for project teams.

• Define Information Architecture & Flows: Create user stories, scenarios, complex process flows, mind maps, affinity diagrams, journey maps, and ecosystem diagrams to define navigation, structure, and hierarchy, identifying user pain points and opportunities for enhanced product interaction.

• Design User Experiences: Facilitate participatory design sessions, design evaluations, and brainstorming sessions. Develop low-fidelity wireframes, high-fidelity prototypes, simulations, storyboards, and visual designs. Create and maintain user design patterns and style guides to ensure consistency and facilitate stakeholder feedback.

• Ensure Accessibility & Compliance: Design user experiences in line with accessibility guidelines (e.g., WCAG) to ensure products are usable by all individuals, including those with disabilities, and meet regulatory compliance standards.

• Act as User Advocate: Represent the user's needs and perspectives to project teams and stakeholders, ensuring that user-centricity is maintained throughout the product development lifecycle.

• Collaborate with Stakeholders: Work closely with product managers, engineers, marketing, and other stakeholders to gather requirements, present design solutions, and ensure successful implementation of user-centered designs.

📝 Enhancement Note: The responsibilities listed are extensive and cover the full spectrum of UX design, from strategic planning and research to detailed design and accessibility compliance. This indicates a comprehensive UX role where the designer is expected to be a self-starter and contribute significantly to product definition and user satisfaction within the financial services sector. The emphasis on "complex process flows" and "ecosystem diagrams" suggests a need for a strong understanding of intricate systems and user journeys within a financial technology environment.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Interaction Design, Human Factors, Psychology, Information Technology, or a related field.

• Alternatively, a combination of relevant training and/or experience in lieu of a degree will be considered. Experience:

• Typically, a minimum of 4 years of relevant experience in researching and designing user experience solutions independently.

• Experience within the Financial Industry is a significant advantage. Required Skills:

• User-Centered Design Principles: Deep understanding and practical application of user-centered design methodologies.

• User Research & Analysis: Proficiency in planning and conducting various qualitative and quantitative research methods (usability testing, interviews, surveys, persona development, task analysis).

• Information Architecture & Wireframing: Ability to create sitemaps, user flows, wireframes, and define navigation structures.

• Prototyping & Visual Design: Skill in creating interactive prototypes (low and high fidelity) and applying visual design principles to create intuitive interfaces.

• Stakeholder Collaboration: Proven ability to effectively communicate and collaborate with cross-functional teams and stakeholders.

• Accessibility Standards: Knowledge of and experience applying accessibility guidelines (e.g., WCAG) to design solutions.

Preferred Skills:

• Experience in the Financial Industry.

• UX Strategy Development: Ability to contribute to and drive UX strategy.

• Journey Mapping & Ecosystem Diagrams: Expertise in creating comprehensive customer journey maps and ecosystem diagrams.

• Certified Usability Analyst (CUA): Holding a CUA certification is a plus.

• Specific Design Tools: Proficiency in industry-standard UX/UI design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure).

📝 Enhancement Note: The requirements clearly define a mid-level UX Designer role (4+ years). The emphasis on independent work, coupled with a preference for financial industry experience and a CUA certification, suggests the company is looking for a candidate who can quickly contribute to complex financial product design challenges. The broad educational background accepted indicates a focus on practical skills and experience over strict academic credentials.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate End-to-End UX Process: Showcase a minimum of 2-3 comprehensive case studies that illustrate your involvement from initial research and strategy through to final design and testing.

• User Research & Insights: Include examples of user research conducted, detailing methodologies, key findings, and how insights directly informed design decisions.

• Problem-Solving & Design Solutions: Present clear problem statements and demonstrate how your design solutions effectively addressed user needs and business goals, including wireframes, user flows, and interactive prototypes.

• Visual Design & UI Elements: Showcase your visual design skills through high-fidelity mockups, demonstrating an understanding of typography, color theory, layout, and UI pattern application.

• Impact & Iteration: Quantify the impact of your designs where possible (e.g., improved conversion rates, reduced task completion times, positive user feedback) and explain any iterative design processes undertaken.

Process Documentation:

• Expect to discuss and demonstrate your approach to user research planning, design documentation (e.g., style guides, pattern libraries), and usability testing protocols.

• Be prepared to articulate your process for translating business requirements and user needs into actionable design artifacts.

📝 Enhancement Note: For a UX Designer role, a robust portfolio is critical. The "Process & Systems Portfolio Requirements" section emphasizes showcasing the entire UX lifecycle. Candidates should prepare case studies that highlight their ability to conduct thorough research, translate complex requirements into user-friendly designs, and demonstrate the impact of their work, particularly within a financial services context if possible.

💵 Compensation & Benefits

Salary Range:

• Annual Salary Range: $85,000 - $95,000 USD Benefits:

• Competitive Salary & Benefits Package: A comprehensive package designed to recognize employee contributions.

• Career Growth & Development: Opportunities to expand skills and advance within a global organization.

• Learning Access: Access to learning resources, development programs, and on-the-job training.

• Supportive Environment: A collaborative and inclusive team culture where input is valued.

• Community Engagement: Opportunities to participate in community and charity initiatives.

• Global Employee Assistance Program (EAP): Support for employee wellbeing.

• Recognition Platform: A global system to celebrate achievements.

• Additional Perks: Detailed information available at https://jobs.globalpayments.com/en/why-global-payments/benefits/

Working Hours:

• Typically 40 hours per week.

📝 Enhancement Note: The salary range of $85,000-$95,000 USD for a mid-level UX Designer with 4+ years of experience in Atlanta, GA, aligns with industry benchmarks for this role and location. The benefits package is comprehensive, emphasizing professional development and employee wellbeing, which are key attractors for experienced professionals in the tech and design fields. The inclusion of a specific link to benefits details is a strong positive.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Payment Technology. Global Payments Inc. is a major player in the payments industry, providing a wide range of payment technology and software solutions to merchants and financial institutions worldwide. This context means that user experience design is critical for financial products, which often involve complex transactions and sensitive data, requiring a high degree of trust, security, and ease of use.

Company Size: Global Payments Inc. is a large, publicly traded company, indicating a structured environment with established processes, significant resources, and a broad impact.

Founded: Founded in 1967, Global Payments has a long history and substantial experience in the financial technology sector. This longevity suggests stability and deep market understanding.

Team Structure:

• The UX Designer will likely be part of a larger Product or Technology division, potentially within a dedicated UX/Design team or embedded within specific product development squads.

• Reporting structure will likely be to a UX Manager, Design Lead, or Product Development Manager, with close collaboration with Product Managers, Engineers, and Business Analysts.

• Cross-functional collaboration is essential, involving frequent interaction with product teams, engineering, marketing, legal, and compliance departments to ensure user needs are met within business and technical constraints. Methodology:

• Global Payments likely employs Agile or Scaled Agile Framework (SAFe) methodologies for product development, requiring UX designers to be adaptable and work in iterative cycles.

• Data-driven decision-making is expected, utilizing analytics, user feedback, and market research to inform design choices.

• Emphasis on efficiency and scalability is inherent in the payments industry, meaning UX solutions must be robust and capable of handling high transaction volumes and diverse user bases.

Company Website: https://www.globalpayments.com/

📝 Enhancement Note: The company's industry and size are crucial for a UX Designer. Working in financial services means dealing with high-stakes products where usability, security, and compliance are paramount. The company's long history suggests a blend of established practices and a need for modern UX approaches to stay competitive. The Agile methodology context is standard for tech-focused companies and requires UX professionals to be integrated into sprint cycles.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned at a mid-level, requiring 4+ years of experience. This implies a level of autonomy and the ability to manage significant design tasks independently. The designer is expected to contribute to strategy and mentor junior designers if applicable, while still reporting to senior leadership.

Reporting Structure: The designer will likely report to a UX Manager or a Director of Product Design. They will collaborate closely with Product Managers and Engineering Leads, acting as a key voice for the user within these cross-functional teams.

Operations Impact: UX Designers at Global Payments have a direct impact on customer acquisition, retention, and satisfaction by creating intuitive and efficient product experiences. This translates to improved conversion rates, reduced customer support costs, and enhanced brand loyalty in the competitive payment processing market.

Growth Opportunities:

• Senior UX Designer/UX Architect: Progression to a senior level, taking on more complex projects, leading design initiatives, and potentially specializing in areas like UX strategy or user research.

• Design Leadership: Opportunities to move into management roles, leading teams of UX designers, and influencing the overall design vision of Global Payments' product portfolio.

• Specialization: Development in specific areas such as UX research, interaction design, visual design, or accessibility, becoming a subject matter expert.

• Cross-Functional Movement: Potential to move into Product Management or related roles by leveraging deep understanding of user needs and product development.

📝 Enhancement Note: The growth path for a mid-level UX Designer in a large organization like Global Payments is generally well-defined, offering clear progression opportunities. The emphasis on "global products" suggests that the impact and learning opportunities can extend beyond local markets, providing exposure to diverse user needs and design challenges.

🌐 Work Environment

Office Type: While the role is listed as remote, Global Payments operates large, professional office spaces. For remote employees, this translates to a virtual work environment that relies heavily on digital collaboration tools.

Office Location(s): The primary listed location is Atlanta, Georgia, with other potential locations including Lenexa, Kansas. Remote work flexibility is indicated, with the primary requirement being adherence to US time zones for collaboration.

Workspace Context:

• The remote work environment necessitates strong digital collaboration skills. Expect to use tools like Slack, Microsoft Teams, Zoom, and collaborative design platforms (e.g., Figma, Miro).

• Access to standard corporate IT infrastructure and support will be provided, ensuring remote employees have the necessary tools for design and communication.

• Opportunities for virtual team-building activities and cross-functional project interactions will be available to foster a sense of connection and collaboration. Work Schedule:

• The standard work schedule is approximately 40 hours per week. Given the global nature of the products and the remote status, some flexibility may be required to accommodate meetings with teams in different time zones, but core working hours will likely be within US Eastern or Central time zones.

📝 Enhancement Note: The remote nature of this role means that the "work environment" is largely defined by the tools and processes used for virtual collaboration. Candidates should be comfortable working independently and proactively communicating within a distributed team structure. The hybrid mention in the job posting, despite the remote indication, might suggest occasional in-person meetings or a preference for candidates within a commutable distance for specific events, though the primary offering is remote.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter will review your application and resume, focusing on relevant UX experience, education, and industry background.

2. Hiring Manager/Team Interview: An interview with the hiring manager or a senior member of the UX team to discuss your experience, approach to UX design, and cultural fit.

3. Portfolio Review & Presentation: A dedicated session where you will present your portfolio, walking through 1-2 key case studies. Be prepared to discuss your process, rationale, challenges, and outcomes.

4. Skills Assessment/Design Challenge: You may be given a practical design exercise or a case study to solve, assessing your problem-solving skills, design thinking, and ability to apply UX principles to a specific problem.

5. Final Interview: Potentially with higher-level management or cross-functional stakeholders to assess strategic thinking and overall fit.

Portfolio Review Tips:

• Tell a Story: Structure your case studies as narratives, clearly outlining the problem, your role and process, the solutions you designed, and the results achieved.

• Focus on Process: Emphasize your thought process, research methodologies, and how you made design decisions. Show your iterations and why certain choices were made.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the effectiveness of your designs.

• Tailor to the Role: Highlight projects that are most relevant to financial products, complex systems, or enterprise-level applications.

• Be Prepared for Questions: Anticipate questions about your decision-making, collaboration, handling of feedback, and how you approach accessibility.

Challenge Preparation:

• If a design challenge is provided, allocate your time effectively. Understand the scope and constraints.

• Clearly articulate your assumptions and the user problem you are solving.

• Focus on a clear, user-centered solution, even if it's a simplified version.

• Be ready to present your solution and rationale clearly and concisely.

📝 Enhancement Note: The interview process for a UX role typically involves a strong emphasis on the portfolio. Candidates should prepare to articulate their UX process in detail, demonstrating not just design skills but also strategic thinking, research capabilities, and the ability to collaborate effectively. The potential for a design challenge means candidates should be ready to apply their skills under timed conditions.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, Axure RP (Expect proficiency in at least one, with Figma being a common industry standard).

• User Research Platforms: UserTesting.com, Optimal Workshop, Maze, or similar tools for remote usability testing and research analysis.

• Collaboration & Whiteboarding: Miro, Mural, Confluence, Jira (for workflow and documentation).

Analytics & Reporting:

• Familiarity with web analytics tools like Google Analytics, Adobe Analytics, or internal business intelligence dashboards to understand user behavior and product performance. CRM & Automation:

• While not a primary tool for UX designers, an understanding of how CRM systems (e.g., Salesforce) and marketing automation platforms impact user journeys and data collection is beneficial.

📝 Enhancement Note: Proficiency in modern UX design and prototyping tools is essential. Given the financial industry context, familiarity with tools that support robust design systems, accessibility checks, and collaborative iteration will be highly valued. Understanding how UX designs integrate with backend systems and impact CRM data is also increasingly important.

👥 Team Culture & Values

Operations Values:

• Think Like a Client: A commitment to understanding and prioritizing customer needs and perspectives in all design decisions.

• Act Like an Owner: Taking responsibility for the user experience and driving initiatives to improve product quality and user satisfaction.

• Win as One Team: Emphasizing collaboration, mutual support, and shared success across product, engineering, and design teams.

• Curious and Innovative: A drive to explore new ideas, technologies, and approaches to solve user problems and enhance experiences.

• Empowerment: Encouraging initiative, decision-making, and ownership within the team.

• Passion for Excellence: Dedication to delivering high-quality, impactful user experiences.

Collaboration Style:

• Cross-functional Integration: UX designers are expected to work closely and collaboratively with product managers, engineers, and other stakeholders throughout the product lifecycle.

• Iterative Feedback Culture: An environment that encourages constructive feedback on designs and processes to foster continuous improvement.

• Knowledge Sharing: Openness to sharing design best practices, research findings, and learnings within the UX team and across other departments.

📝 Enhancement Note: The company's stated values emphasize customer-centricity, ownership, and teamwork, which are all critical for a UX designer operating within a large, complex organization. A collaborative style that embraces feedback and iterative development is key to success in this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Financial Systems: Designing intuitive user experiences for complex financial products and services that require high levels of security and accuracy.

• Global User Diversity: Catering to the needs of a diverse global user base with varying cultural norms, languages, and technological access.

• Balancing User Needs with Business/Technical Constraints: Effectively advocating for the user while navigating technical limitations, regulatory requirements, and business objectives.

• Rapid Technological Evolution: Staying abreast of new design trends, tools, and technologies in the ever-evolving fintech landscape.

Learning & Development Opportunities:

• Specialized UX Training: Access to courses and workshops focused on advanced UX research techniques, interaction design patterns, and emerging UX technologies.

• Industry Conferences & Certifications: Support for attending relevant UX and fintech conferences, and pursuing certifications like CUA.

• Mentorship Programs: Opportunities to be mentored by senior design leaders or to mentor junior designers, fostering leadership skills.

• Exposure to Global Products: Gaining experience with a wide range of international products, broadening design perspectives and problem-solving capabilities.

📝 Enhancement Note: The challenges highlight the unique demands of designing for the financial technology sector. The growth opportunities are substantial, reflecting Global Payments' commitment to employee development within a large corporate structure.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new mobile payment feature for users who are new to digital finance?" (Assesses understanding of user onboarding, simplicity, and financial literacy considerations).

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you resolve it?" (Evaluates negotiation, advocacy, and problem-solving skills).

• "Walk me through your process for designing a complex transaction flow, like a fund transfer or international payment." (Tests ability to handle complexity, error prevention, and user confidence). Company & Culture Questions:

• "What interests you about working for Global Payments and in the fintech industry specifically?" (Gauges motivation and industry alignment).

• "How do you collaborate with engineers and product managers to ensure your designs are feasible and effectively implemented?" (Assesses teamwork and communication).

• "How do you ensure your designs are inclusive and accessible to a global audience?" (Tests understanding of diversity and accessibility). Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your UX philosophy and then dive into 1-2 detailed case studies.

• Problem-Solution-Outcome: Clearly define the problem, your role and process, the solutions you proposed, and the measurable outcomes.

• Visuals: Use high-quality visuals of wireframes, prototypes, and final designs. Annotate key design decisions.

• Interactive Elements: If possible, use interactive prototypes to demonstrate user flows and interactions.

• Q&A: Be prepared to answer in-depth questions about your design choices, research findings, and how you handle feedback.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of the UX process, particularly as it applies to complex, regulated industries like finance. Candidates should be ready to articulate their strategic thinking and problem-solving abilities using concrete examples from their portfolio.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday portal link.

• Curate Your Portfolio: Select 2-3 of your strongest UX case studies that best showcase your end-to-end design process, user research, problem-solving skills, and impact, ideally with relevance to financial technology or complex systems.

• Tailor Your Resume: Highlight keywords from the job description (e.g., user-centered design, user research, interaction design, wireframing, prototyping, accessibility, financial industry) and quantify your achievements with metrics where possible.

• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on clear storytelling, articulating your design rationale, and being ready to answer detailed questions about your process and decision-making.

• Research Global Payments: Understand their products, mission, and recent news to demonstrate genuine interest and align your responses with their company culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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