UX Designer and Business Analyst

📍 Job Overview

Job Title: UX Designer and Business Analyst

Company: Logistics Management Institute (LMI)

Location: Remote (United States)

Job Type: OTHER

Category: UX Design & Business Analysis / Government Consulting

Date Posted: May 19, 2026

Experience Level: 2-5 Years

Remote Status: Fully Remote

🚀 Role Summary

• This dual-role position is critical for enhancing the usability, adoption, and effectiveness of digital platforms for a government healthcare client, blending UX design principles with business analysis rigor.

• The role involves leading and supporting UX and service design initiatives, including in-depth user journey mapping, service process analysis, and ecosystem modeling to identify improvement opportunities.

• A significant component includes leveraging business analysis techniques to gather, document, and refine requirements through effective stakeholder engagement and collaborative workshops.

• The position requires synthesizing research findings into actionable insights, personas, and service blueprints to inform strategic decision-making and drive human-centered design integration.

📝 Enhancement Note: While the title is "UX Designer and Business Analyst," the responsibilities lean heavily into service design and government consulting, particularly within the healthcare sector. The "OTHER" employment type might indicate a contract or project-based role, or simply a broad categorization by the ATS. The remote nature and focus on government clients suggest a need for strong self-management and communication skills.

📈 Primary Responsibilities

• Lead or support UX and service design projects, meticulously analyzing and mapping user journeys, service processes, and ecosystem models to pinpoint key gaps and opportunities for enhancement.

• Conduct comprehensive research activities, including stakeholder interviews, surveys, workshops, and usability testing, to gather robust qualitative and quantitative insights.

• Synthesize research findings into actionable insights, personas, journey maps, and service blueprints to drive informed, user-centric decision-making.

• Employ business analysis techniques to gather, document, and refine requirements through detailed discussions with stakeholders, Subject Matter Experts (SMEs), and product teams.

• Develop comprehensive decision logs, business cases, and clear, concise documentation for stakeholders, detailing meeting outcomes, action items, and system/process recommendations.

• Facilitate impactful workshops, design thinking sessions, and stakeholder meetings to build consensus and alignment across diverse technical and non-technical audiences.

• Create prototypes, workflows, and user designs to test new processes or tools, fostering an iterative improvement cycle based on user feedback.

• Collaborate closely with product, engineering, and implementation teams to ensure human-centered design principles and optimized business processes are embedded into scalable and effective solutions.

• Contribute to operational readiness planning and diligently measure the success of new workflows, adoption strategies, and user engagement outcomes using data and key performance metrics.

• Assist with change management activities, including developing strategies for resistance mitigation and stakeholder buy-in to ensure smooth adoption of new systems and processes.

• Integrate emerging AI tools and methodologies to enhance decision-making, streamline workflows, and elevate user-centered design outputs.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on the full lifecycle of service design and business analysis, from initial research and requirements gathering to implementation support and impact measurement. The inclusion of AI integration and change management indicates a forward-thinking approach to digital transformation within a government context.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Demonstrated ability to create essential UX and service design artifacts, including detailed journey maps, service blueprints, user flows, personas, and interactive prototypes for complex systems or services.

• Excellent research skills, with proven experience in gathering and synthesizing both qualitative and quantitative data into meaningful insights and actionable recommendations.

• Ability to create and deliver effective stakeholder materials, including onboarding resources, comprehensive training documentation, and persuasive presentations.

• Strong workshop facilitation and stakeholder engagement skills, with a demonstrable track record of aligning diverse perspectives and fostering collaboration.

• An analytical mindset with proven experience in process improvements, impact evaluation, and robust requirements management.

• Advanced proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, for documentation and analysis.

• Strong communication skills, encompassing compelling storytelling and the ability to articulate complex ideas clearly to both technical and non-technical audiences.

Preferred Skills:

• Familiarity with digital transformation initiatives, platform adoption strategies, and large-scale healthcare or government implementations.

• Experience with recognized change management methodologies (e.g., Prosci, ADKAR) or equivalent approaches for leading behavior change within organizations.

• Proficiency using popular collaboration and design tools such as Figma, Miro, JIRA, or Confluence for project management and design.

• Experience analyzing data and usage metrics through tools like Excel, Tableau, or Power BI to measure success and inform continuous improvements.

• Knowledge of federal healthcare programs or public sector environments (e.g., CMS, HHS, VA).

• Exposure to accessibility and inclusive design standards, such as Web Content Accessibility Guidelines (WCAG).

• Experience applying Human-Centered Design (HCD), Agile practices, or established service design frameworks in stakeholder engagement and digital solution delivery.

• Master’s degree in a relevant field and demonstrated experience leveraging Generative AI (GenAI) technologies to improve workflows and decision-making processes.

📝 Enhancement Note: The "2+ years" requirement combined with the "Desired Qualifications" suggests that candidates with 3-5 years of experience will be highly competitive, particularly those with specific government or healthcare sector exposure and experience with modern design/collaboration tools. The emphasis on analytical skills and Microsoft Office proficiency is standard, but the preferred skills indicate a strong leaning towards modern digital transformation and AI integration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 distinct projects demonstrating expertise in UX design and business analysis within complex environments.

• Each project should clearly articulate the problem statement, your role and contributions, the methodologies used (e.g., user research, journey mapping, requirements gathering), and the solutions developed.

• Include tangible evidence of process optimization, workflow improvements, or system enhancements, supported by data or measurable outcomes.

• Demonstrate proficiency in creating and iterating on design artifacts such as wireframes, prototypes, journey maps, and service blueprints.

Process Documentation:

• Prepare to discuss your approach to documenting complex business processes and user workflows, emphasizing clarity, stakeholder comprehension, and actionable insights.

• Be ready to explain how you translate research findings and stakeholder input into formal requirements documentation and design specifications.

• Demonstrate understanding of how to measure the impact and success of implemented processes or system changes, including defining key metrics and reporting mechanisms.

📝 Enhancement Note: For a role that blends UX and BA, the portfolio should not just present visual designs but also showcase the analytical and problem-solving aspects. Candidates should be prepared to walk through the "why" and "how" behind their design and analysis decisions, linking them to business objectives and user needs. Highlighting experience with government or healthcare projects in the portfolio will be a significant advantage.

💵 Compensation & Benefits

Salary Range: $120,000 - $140,000 USD per year

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan (e.g., 401k) with potential company match.

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Professional development opportunities, including training, certifications, and conference attendance.

• Potential for performance-based bonuses or incentives.

• Access to LMI's internal learning resources and development programs.

Working Hours:

• Standard full-time employment, typically 40 hours per week.

• While the role is remote, adherence to core business hours, especially for team collaboration and client meetings, will be expected. Flexibility may be available, but responsiveness during critical project phases is paramount.

📝 Enhancement Note: The salary range provided is explicit in the job description. The benefits listed are standard for a professional role at a consulting firm like LMI, with an emphasis on professional growth which is crucial for retaining talent in specialized fields like UX and Business Analysis. The disclaimer about salary determination is important, implying that factors beyond the stated range can influence the final offer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government Technology and Management Consulting. LMI operates at the intersection of innovation and public service, focusing on accelerating government impact through technology and data-driven solutions. The company serves key sectors including defense, space, healthcare, and energy.

Company Size: LMI is a mid-to-large sized organization, employing between 1,000 and 5,000 individuals, which offers a balance of stability and opportunities for individual impact within specialized teams.

Founded: LMI was founded in 1961, bringing decades of experience and a strong legacy in supporting federal agencies. This long history suggests a stable environment with established processes, but also a commitment to modernization and adaptation as evidenced by their focus on AI and digital solutions.

Team Structure:

• The UX Designer & Business Analyst will likely be part of a larger consulting or digital transformation team, possibly within a dedicated practice area for healthcare or federal systems.

• Reporting structure will likely be to a Project Manager, Program Manager, or a Lead UX/BA within the client engagement team.

Methodology:

• Data analysis and insights are central to LMI's approach, focusing on leveraging data to inform strategy and measure impact for government clients.

• Workflow planning and optimization strategies are core to their service offerings, aiming to improve efficiency and effectiveness of government operations.

• Automation and efficiency practices are emphasized, particularly through the adoption of new technologies like AI to streamline processes and enhance outcomes.

Company Website: www.lmi.org

📝 Enhancement Note: LMI's established reputation in government consulting, combined with its forward-looking approach to technology (AI, digital transformation), creates an environment where UX and BA skills are highly valued for driving practical, impactful change. The focus on federal healthcare clients means an understanding of public sector complexities is beneficial.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an early to mid-career professional role, requiring 2+ years of experience. It sits at a level where individuals are expected to contribute independently on specific tasks and projects while also collaborating within a team structure. The "multidisciplinary" aspect suggests growth potential into specialized UX, Service Design, or Business Analysis leadership roles.

Reporting Structure: The individual will report to a project lead or program manager within LMI, working closely with client-side counterparts. This structure provides mentorship opportunities from senior consultants and exposure to project management methodologies.

Operations Impact: The role directly impacts government healthcare operations by improving the usability and effectiveness of digital platforms. This leads to better user adoption, increased efficiency, and ultimately, enhanced service delivery for citizens or healthcare professionals. The integration of AI and human-centered design further amplifies this impact by driving innovation and modernization within crucial public services.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in User Experience (UX) Design, Service Design, Business Analysis, Requirements Management, and Human-Centered Design (HCD) through hands-on project work and LMI's professional development programs.

• Industry Specialization: Develop a strong specialization in government healthcare implementations, gaining in-depth knowledge of federal programs (CMS, HHS, VA) and related compliance/operational frameworks.

• Leadership Potential: Progress into roles with greater project leadership responsibilities, team management, or specialized consulting positions within LMI's various practice areas. Opportunities exist to lead design thinking workshops, manage client relationships, and mentor junior team members.

📝 Enhancement Note: The dual nature of the role offers a unique path for growth, allowing individuals to become versatile professionals who can bridge design and strategy. The emphasis on government healthcare projects presents a niche but impactful career trajectory.

🌐 Work Environment

Office Type: This is a fully remote position within the United States, offering significant flexibility in terms of work location.

Office Location(s): While the role is remote, LMI has headquarters in Tysons, Virginia, and potentially other offices. The remote nature means employees can work from their chosen location within the US, though client requirements or team collaboration might occasionally necessitate proximity to certain time zones or hubs.

Workspace Context:

• Collaborative Environment: Remote collaboration tools (e.g., Miro, Figma, JIRA, Confluence) are essential for team interaction, brainstorming, and project management, fostering a connected virtual workspace.

• Operations Tools & Technology: Access to cloud-based design tools, analytics platforms (Tableau, Power BI), and Microsoft Office Suite will be provided or expected. The company encourages the integration of emerging AI tools.

• Team Interaction: Regular virtual team meetings, stand-ups, and client calls are standard. Opportunities for informal virtual interactions or team-building activities may also exist to foster camaraderie.

Work Schedule: Typically a standard 40-hour work week. While remote work offers flexibility, candidates must be disciplined and able to manage their time effectively to meet project deadlines and client expectations, especially within the demanding government sector. Adherence to core business hours for meetings will be necessary.

📝 Enhancement Note: The remote nature is a key benefit, but it necessitates strong self-discipline and proactive communication. Candidates should be comfortable with a virtual-first collaborative environment and have a reliable home office setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, interest, and cultural fit.

• Technical Interview(s): Expect interviews focused on UX design principles, business analysis techniques, problem-solving approaches, and your experience with relevant tools and methodologies. This may include discussing case studies from your portfolio.

• Portfolio Review: A dedicated session to walk through your portfolio, highlighting your projects, design process, analytical approach, and the impact of your work. Be prepared to discuss your contributions in detail.

• Stakeholder/Client Interview: Depending on the project, you might interview with client representatives or senior LMI leadership to assess your ability to work with government stakeholders and understand complex requirements.

• Behavioral Interview: Questions designed to assess your soft skills, such as teamwork, communication, adaptability, and problem-solving in challenging situations.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your dual skillset in UX design and business analysis, ideally from government or healthcare contexts if possible.

• Structure for Impact: For each project, clearly define the problem, your specific role and contributions, the methodologies employed, the challenges faced, and the measurable outcomes or impact achieved. Use a storytelling approach.

• Highlight Process & Rationale: Emphasize your thought process, design decisions, and analytical reasoning. Explain why you chose certain methods or made specific design choices.

• Quantify Results: Wherever possible, use data and metrics to demonstrate the success of your solutions. This could include improvements in user satisfaction, efficiency gains, adoption rates, or cost savings.

• Showcase Tools: Briefly mention the tools and technologies you used, but focus more on your application of them to solve problems.

Challenge Preparation:

• Be prepared for potential case studies or design challenges that require you to analyze a problem, propose solutions, and outline implementation steps, possibly involving both UX and business analysis perspectives.

• Practice articulating your thought process clearly and concisely, as if presenting to a client or senior team member.

• Anticipate questions about how you would handle ambiguity, manage stakeholder expectations, or integrate new technologies like AI into your workflows.

📝 Enhancement Note: The interview process will heavily weigh your ability to articulate your process and demonstrate tangible impact. Preparing specific examples for how you've translated user needs into functional requirements and how you've measured the success of UX initiatives will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• UX/Design Tools: Figma (highly preferred), Miro (for collaboration and ideation), potentially Sketch or Adobe XD.

• Business Analysis Tools: JIRA (for requirements tracking and agile project management), Confluence (for documentation and knowledge sharing).

• Productivity Suite: Advanced proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook) is a baseline requirement.

Analytics & Reporting:

• Experience with data visualization and analysis tools such as Tableau or Power BI is a strong plus for measuring impact and informing design decisions.

CRM & Automation:

• While not explicitly listed as primary, experience with CRM systems is often beneficial in understanding user data and business processes.

• Understanding of workflow automation concepts and potentially experience with automation tools will be advantageous, especially with the mention of integrating AI.

• Experience with integration platforms is a plus for understanding how different systems connect.

📝 Enhancement Note: Proficiency with Figma and Miro is increasingly becoming a standard expectation for UX roles, especially in remote environments. Experience with JIRA and Confluence is critical for working within agile development cycles and managing project documentation in a consulting setting. The mention of Tableau/Power BI indicates a data-driven approach to UX and BA work.

👥 Team Culture & Values

Operations Values:

• Innovation & Speed: LMI emphasizes accelerating government impact with innovation and speed, leveraging commercial-grade platforms and AI. Operations professionals are expected to be agile and proactive.

• Data-Driven Decision Making: A strong reliance on data analysis and metrics to inform strategy, measure success, and drive continuous improvement in processes and solutions.

• Client Impact & Mission Focus: A core value is delivering impactful results that strengthen government missions and drive lasting value for public sector clients.

• Collaboration & Agility: LMI fosters an environment of agility and collaboration, encouraging cross-functional teamwork to navigate complexity and outpace change.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with diverse teams, including engineers, product managers, data scientists, and other consultants, requiring strong interpersonal and communication skills.

• Process Review Culture: An environment that values the iterative improvement of processes, encouraging feedback exchange and continuous refinement of workflows and designs.

• Knowledge Sharing: A culture that promotes sharing best practices, lessons learned, and insights across projects and teams, particularly through platforms like Confluence.

📝 Enhancement Note: LMI's culture appears to be a blend of traditional government consulting rigor with a modern, agile approach to technology and innovation. Professionals who thrive in environments that value data, collaboration, and impactful problem-solving will find this a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Government projects often involve complex requirements and evolving needs; adapting to ambiguity and driving clarity will be key.

• Stakeholder Management: Balancing the needs and expectations of diverse stakeholders, including government clients and internal teams, requires strong communication and negotiation skills.

• Integrating Emerging Tech: Effectively incorporating new technologies like GenAI into existing government systems and workflows presents a unique challenge requiring thoughtful design and implementation.

• Measuring Impact in Public Sector: Demonstrating tangible ROI and success metrics within public sector contexts can be more complex than in commercial settings, requiring robust data analysis and clear articulation of outcomes.

Learning & Development Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in UX, Service Design, BA, and HCD through project work and LMI-provided training.

• Industry Certifications: Support for obtaining certifications in areas like Agile, Change Management (Prosci/ADKAR), or specific design/analysis tools.

• Mentorship & Leadership: Access to mentorship from experienced consultants and potential pathways to leadership roles within project teams or practice areas.

📝 Enhancement Note: The challenges are inherent to working within the government sector and with cutting-edge technologies. LMI's commitment to professional development suggests a supportive environment for overcoming these challenges and growing one's career.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user journey you mapped and how it informed your design or business recommendations." (Focus on process, analysis, and impact.)

• "How would you approach gathering requirements for a new digital platform for a government healthcare agency with diverse user groups?" (Emphasize stakeholder engagement, documentation, and understanding of the sector.)

• "Walk me through a situation where you had to balance competing stakeholder needs in a project. How did you achieve alignment?" (Demonstrate negotiation, communication, and problem-solving skills.)

Company & Culture Questions:

• "What interests you about LMI's mission and its work in the government sector?" (Research LMI's recent projects and values.)

• "How do you approach working in a remote, collaborative environment, especially with government clients?" (Highlight self-management, communication tools, and adaptability.)

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio walkthrough as a narrative for each project, guiding the interviewer through the problem, your process, and the impact.

• Focus on Your Role: Clearly articulate your specific contributions, especially in a dual UX/BA role. Differentiate your UX design contributions from your business analysis contributions.

• Quantify Impact: Prepare to discuss metrics and outcomes. If exact numbers aren't available, discuss the types of metrics you would track and their significance.

• Explain Rationale: Be ready to defend your design decisions and analytical conclusions with logical reasoning based on user needs, business objectives, and data.

📝 Enhancement Note: Interviewers will be looking for a candidate who can not only design user experiences but also understand and analyze the underlying business processes and requirements. Your ability to bridge these two disciplines convincingly will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the LMI careers portal.

• Tailor Your Resume: Customize your resume to highlight keywords and responsibilities mentioned in the job description, emphasizing your experience in UX design, business analysis, service design, and government projects. Quantify achievements wherever possible.

• Curate Your Portfolio: Ensure your portfolio is up-to-date, showcases relevant projects (ideally 2-3 strong examples), and is easily accessible (e.g., via a link in your resume or application). Prepare to speak to each project in detail.

• Prepare for Interviews: Practice articulating your process, problem-solving skills, and project outcomes. Research LMI's mission, values, and recent work, particularly in the healthcare sector.

• Understand the Dual Role: Be ready to discuss how you integrate UX design thinking with business analysis methodologies and how you contribute to driving operational improvements within complex organizations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.