UX Designer - AI

📍 Job Overview

Job Title: UX Designer - AI

Company: TOPdesk

Location: Budapest, Hungary

Job Type: Full-time

Category: UX/Product Design Operations

Date Posted: 2026-06-09T08:38:47.137

Experience Level: Medior/Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design process for innovative AI-powered features within TOPdesk's ITSM platform, focusing on user-centricity and accessibility.

• Drive the creation of intuitive and inclusive user experiences by translating complex AI concepts into tangible design solutions.

• Collaborate within a multidisciplinary product development team, working closely with Product Managers, Engineers, and fellow Designers to shape the future of service management software.

• Contribute to the continuous improvement of UX maturity and design processes across the organization, fostering a culture of design excellence and innovation.

• Leverage a robust design system and actively propose enhancements to ensure consistency, efficiency, and scalability of user interfaces.

📝 Enhancement Note: This role is positioned within a product development team focused on AI-driven features for ITSM platforms. The emphasis on "AI-powered concepts" and "next generation of ITSM platforms" indicates a strategic focus on integrating advanced technologies into their core offering. The "UX Designer - AI" title, combined with the requirement to "ship and measure the success of AI-powered feature from a human-centered design perspective," suggests a specialized UX role requiring a deep understanding of AI's impact on user interaction and a data-driven approach to design validation. The role reports to a UX Manager and interacts with a Design System team, highlighting a structured design operation within TOPdesk.

📈 Primary Responsibilities

• Spearhead rapid prototyping and iterative refinement of new AI-powered concepts, such as agent creation and governance, within the TOPdesk product suite.

• Own the comprehensive design lifecycle, from initial user research and concept discovery through to final design delivery and developer handover.

• Define and execute user research initiatives, transforming qualitative and quantitative insights into intuitive, accessible, and inclusive user experiences.

• Develop detailed wireframes, user flows, high-fidelity mockups, and interactive prototypes using industry-standard design tools like Figma.

• Facilitate collaborative ideation sessions and problem-solving workshops with cross-functional teams, including Product Managers, Engineers, and other Designers, to co-create user-centered solutions.

• Champion the consistent and efficient application of the existing design system, proactively identifying opportunities for improvement and proposing new components or guidelines as needed.

• Validate and iterate on design solutions through rigorous usability testing, feedback sessions, and data analysis to ensure optimal user adoption and satisfaction.

• Produce clear, concise, and comprehensive handover documentation to facilitate seamless implementation by development teams, ensuring design fidelity.

• Foster strong partnerships with Product Managers and Engineers to align design strategies with product roadmaps and drive impactful product outcomes.

• Actively contribute to elevating the overall UX maturity within the organization and refining design operational processes for greater efficiency and effectiveness.

• Stay abreast of emerging trends, tools, and best practices in UX design, particularly those related to AI and service management, to inform design strategy and innovation.

📝 Enhancement Note: The responsibilities emphasize a full-stack UX design ownership, from strategic ideation and research to detailed execution and stakeholder management. The specific mention of "creation and governance of agents" as an example of AI-powered features suggests a focus on intelligent automation and agent-based systems within ITSM. The requirement to "deliver clear communication and comprehensive handover documentation" highlights the critical operations aspect of design handoff for efficient product development cycles.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or vocational qualification in Design, Human-Computer Interaction (HCI), Computer Science, or a closely related field.

• Equivalent practical experience in UX design will also be considered. Experience:

• A minimum of 5 years of professional experience in UX design, with a proven track record of delivering user-centered solutions in a medior to senior capacity.

• Demonstrated experience in shipping and measuring the success of AI-powered features from a human-centered design perspective, understanding the unique challenges and opportunities presented by AI integration.

• Experience working with or contributing to established design systems, understanding their importance for consistency and scalability. Required Skills:

• UX Design Expertise: Deep understanding of UX principles, methodologies, and best practices across the entire design lifecycle.

• Prototyping & Wireframing: Proficiency in creating detailed wireframes, user flows, mockups, and interactive prototypes.

• Design Tools: Mastery of industry-standard design and prototyping tools, with a specific emphasis on Figma.

• Design Systems: Experience in utilizing, contributing to, or advocating for design systems to ensure brand consistency and efficient design workflows.

• User Research & Validation: Strong ability to plan, conduct, and analyze user research, including usability testing, interviews, and feedback gathering.

• AI Feature Design: Proven ability to design user experiences for AI-powered features, understanding user interaction paradigms with intelligent systems.

• Collaboration & Communication: Excellent interpersonal, verbal, and written communication skills to effectively collaborate with cross-functional teams and stakeholders.

• English Proficiency: Fluent in English to ensure clear and effective communication across international teams.

Preferred Skills:

• HCI/Cognitive Science Background: A strong foundation in Human-Computer Interaction or cognitive science principles.

• Accessibility & Inclusivity: Passionate commitment to designing accessible and inclusive user experiences for a diverse user base.

• Data Analysis: Ability to interpret user data and analytics to inform design decisions and measure design impact.

• Agile/Scrum Experience: Familiarity with Agile development methodologies and experience working within Scrum teams.

• ITSM Domain Knowledge: Understanding of IT Service Management (ITSM) principles and workflows.

📝 Enhancement Note: The requirement for 5+ years of experience and a Bachelor's degree indicates a medior to senior-level UX Designer role. The emphasis on "shipping and measuring the success of AI-powered feature" is a critical differentiator, requiring candidates to demonstrate practical experience with AI in design, not just theoretical knowledge. Proficiency in Figma and Design Systems is explicitly called out, aligning with modern operational design practices for efficiency and consistency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of at least 3-5 comprehensive case studies showcasing end-to-end UX design projects, with a strong preference for those involving AI-powered features or complex software platforms.

• Each case study should clearly articulate the problem statement, your role and responsibilities, the design process followed, key decisions made, and the final outcomes.

• Demonstrations of your ability to translate user needs and business requirements into intuitive and effective design solutions.

• Evidence of your proficiency in using design tools such as Figma for wireframing, prototyping, and high-fidelity design.

• Examples of your contribution to or utilization of Design Systems, illustrating how you maintained consistency and leveraged existing components. Process Documentation:

• Showcase examples of how you document design processes, including user research findings, user flows, wireframes, and interaction specifications.

• Include evidence of your ability to create clear handover documentation for development teams, facilitating seamless implementation.

• Demonstrate your approach to validating designs through methods like usability testing, A/B testing, or data analysis, and how you iterate based on findings.

• Examples of how you have contributed to improving design processes or UX maturity within previous teams or organizations.

📝 Enhancement Note: For a medior/senior UX role, especially one focused on AI, a portfolio must go beyond visual mockups. It needs to demonstrate strategic thinking, research rigor, and a measurable impact. The emphasis on AI-powered features and Design Systems highlights the operational aspects of scaling design within a product organization. The ability to document processes and facilitate developer handoff is crucial for this role's collaborative and delivery-focused nature.

💵 Compensation & Benefits

Salary Range: HUF 1,000,000 - HUF 1,300,000 per month.

Benefits:

• Competitive Salary: A monthly salary ranging from HUF 1,000,000 to HUF 1,300,000, reflecting the medior/senior experience level and specialized skills.

• International Collaboration: Opportunity to work with diverse, international teams across Hungary, the Netherlands, and Germany.

• Professional Development: Access to learning opportunities, continuous monitoring of emerging trends, and contributions to raising UX maturity.

• Design System Contribution: The chance to influence and improve a company-wide design system, impacting multiple product areas.

• Innovative Environment: Work on cutting-edge AI-powered features within a leading service management software company.

• Standard Benefits: (Details not specified, but typically include health insurance, paid time off, potential for performance bonuses, etc., common in European tech companies).

Working Hours: Approximately 40 hours per week, with an on-site work arrangement requiring presence in the Budapest office.

📝 Enhancement Note: The salary range of HUF 1,000,000 - 1,300,000 monthly (approximately EUR 2,600 - 3,400 at current exchange rates) is competitive for a medior/senior UX Designer in Budapest, Hungary. This range should be benchmarked against local market data for UX professionals with 5+ years of experience, particularly those specializing in AI-related product design. The "On-site" work arrangement signifies a traditional office-based role, which is common for roles requiring close team collaboration and access to specific office resources.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development (Service Management - ITSM)

Company Size: 800+ employees, operating in 8 countries. This indicates a well-established international company with a significant operational footprint, offering stability and opportunities for cross-cultural collaboration.

Founded: TOPdesk was founded in 1995, with the Budapest location established in 2008. This history suggests a company with a mature understanding of the software market and a proven ability to adapt and grow.

Team Structure:

• Multidisciplinary Product Development Team: You will be part of a team composed of Product Managers, Engineers, and other Designers, fostering a collaborative and integrated approach to product creation.

• Reporting Line: You will report to a UX Manager, indicating a clear leadership structure within the design function.

• Cross-functional Collaboration: Regular engagement with the Design System team and other stakeholders is expected, highlighting a distributed yet connected design operation.

Methodology:

• User-Centric Approach: The company emphasizes user-centric thinking and the transformation of insights into intuitive experiences.

• Agile Development: Implicitly, working within product development teams suggests adherence to Agile or similar iterative development methodologies.

• Data-Driven Design: Validation through feedback, usability testing, and data analysis points to a data-informed design process.

• Continuous Improvement: A focus on raising UX maturity and improving design processes underscores a commitment to operational excellence.

Company Website: https://www.topdesk.com/

📝 Enhancement Note: TOPdesk's industry in Service Management (ITSM) is a critical context for a UX Designer, as it involves designing solutions for complex business processes and IT support functions. The international presence means the design team likely works with diverse user bases and collaborates across different cultural contexts. The company's established history suggests a robust operational framework and a commitment to long-term product development.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer. This level implies a strong foundation of core UX skills, the ability to work independently on significant design challenges, and the capacity to mentor junior designers. The role requires ownership of design processes and a proven ability to deliver high-impact features.

Reporting Structure: Reporting to a UX Manager provides a direct line of mentorship and career guidance. This structure allows for focused development within the UX discipline and alignment with broader design strategy. Interaction with Product Managers and Engineers indicates a collaborative role within the product development lifecycle, offering exposure to product strategy and technical implementation.

Operations Impact: The UX Designer's impact is central to the success of AI-powered features and the overall user experience of TOPdesk's ITSM platform. By creating intuitive, accessible, and inclusive designs, the role directly influences user adoption, customer satisfaction, operational efficiency for users, and ultimately, customer retention and revenue. Contributions to UX maturity and process improvements also have a broader, systemic impact on the organization's product development capabilities.

Growth Opportunities:

• Specialization in AI/UX: Deepen expertise in designing for AI-driven products, a rapidly growing and high-demand field, with opportunities to become a subject matter expert.

• Design System Leadership: Grow into a more prominent role within the Design System team, potentially leading initiatives for component development, guideline creation, and system governance.

• Mentorship & Team Leadership: Progress towards leading design initiatives, mentoring junior designers, and potentially moving into a Lead UX Designer or similar management role within the product development teams.

• Cross-Functional Expertise: Expand knowledge in Product Management and Engineering through close collaboration, offering a broader understanding of the product lifecycle and potential career pivots.

• Industry Influence: Contribute to raising UX maturity and improving design processes, potentially leading to opportunities to present best practices internally or at industry events.

📝 Enhancement Note: The growth opportunities highlight a path for specialization in AI UX, design system leadership, and potential progression into design management. This is a key consideration for ambitious operations professionals looking for long-term career development within a specialized design function.

🌐 Work Environment

Office Type: The role is specified as "On-site," indicating a traditional office-based work environment in Budapest. This suggests a focus on in-person collaboration and team cohesion.

Office Location(s): Budapest, Hungary. This location provides access to a vibrant tech scene and a skilled talent pool. Specific office amenities and accessibility details would need to be confirmed directly with TOPdesk.

Workspace Context:

• Collaborative Hub: The office environment is designed to facilitate close collaboration with Product Managers, Engineers, and fellow Designers, fostering a dynamic exchange of ideas.

• Tools & Technology: Access to industry-standard design tools (e.g., Figma) and potentially other relevant software and hardware necessary for UX design and prototyping.

• Team Interaction: Frequent opportunities for direct interaction with colleagues, enabling real-time feedback, brainstorming, and problem-solving sessions that are crucial for agile product development.

Work Schedule: The role is full-time, with an expected working week of approximately 40 hours. While the position is on-site, companies like TOPdesk often offer some flexibility within the standard workday to accommodate team rhythms and project needs, though this should be confirmed.

📝 Enhancement Note: The on-site nature of the role suggests a preference for in-person collaboration, which can be beneficial for team building and rapid iteration in design. The Budapest location is a significant factor for candidates considering relocation or local employment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess qualifications and relevant experience, with a focus on AI-related design work.

• Skills Assessment: Potential for a design challenge or exercise, either take-home or live, focusing on problem-solving, prototyping, and UX thinking, possibly involving AI concepts.

• Team Interviews: Meetings with the UX Manager, Product Managers, Engineers, and other Designers to evaluate collaboration skills, cultural fit, and technical proficiency.

• Portfolio Presentation: A dedicated session where you will present selected case studies from your portfolio, explaining your design process, rationale, and impact.

• Final Interview: A concluding discussion, likely with senior leadership, to confirm overall fit and discuss role expectations.

Portfolio Review Tips:

• Highlight AI Experience: Clearly showcase projects where you designed AI-powered features. Detail the specific AI components, the user challenges they addressed, and the design solutions you implemented.

• Demonstrate Process: For each case study, articulate your end-to-end design process, from research and ideation to testing and iteration. Explain your rationale behind key design decisions.

• Showcase Figma & Design Systems: Include examples of your work in Figma and illustrate how you've utilized or contributed to design systems.

• Quantify Impact: Where possible, present metrics or outcomes that demonstrate the success of your designs (e.g., improved user engagement, reduced task completion time, increased adoption rates).

• Accessibility & Inclusivity: Explicitly mention how you considered accessibility and inclusivity in your designs.

• Conciseness and Clarity: Ensure your portfolio is well-organized, easy to navigate, and clearly communicates your skills and experience within a reasonable length.

Challenge Preparation:

• Understand AI Design Principles: Familiarize yourself with common AI interaction patterns, potential user concerns (e.g., transparency, bias), and ethical considerations in AI design.

• Practice Problem-Solving: Be prepared to tackle hypothetical design problems, demonstrating your ability to break down complex issues, ideate solutions, and justify your approach.

• Articulate Your Process: Practice explaining your design process clearly and concisely, as you would in a portfolio presentation.

• Research TOPdesk: Understand TOPdesk's products, target audience, and their position in the ITSM market. Consider how AI could enhance their offerings.

📝 Enhancement Note: The interview process will likely scrutinize candidates' ability to not only perform standard UX tasks but also to apply those skills to the specific domain of AI and ITSM. A strong portfolio demonstrating tangible results and a clear understanding of the design lifecycle for complex, AI-driven features will be paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for wireframing, mockups, and prototyping. Proficiency is essential for this role.

• Prototyping Tools: In addition to Figma's capabilities, familiarity with other advanced prototyping tools may be beneficial for complex interaction design.

• Design System Management Tools: Experience with tools used for creating, documenting, and maintaining design systems.

Analytics & Reporting:

• User Research Platforms: Tools for conducting usability testing (e.g., UserTesting.com, Maze), user surveys (e.g., SurveyMonkey, Typeform), and potentially session recording/analytics (e.g., Hotjar, FullStory).

• Data Analysis Tools: While not explicitly stated, the ability to interpret data from analytics platforms (e.g., Google Analytics, product-specific analytics) is implied for measuring design success.

CRM & Automation:

• ITSM Platforms: Familiarity with ITSM software concepts and potentially direct experience with platforms like TOPdesk itself, ServiceNow, Jira Service Management, etc., is advantageous for understanding the user context.

• Collaboration Tools: Standard office productivity and collaboration suites (e.g., Microsoft 365, Google Workspace, Slack, Jira).

📝 Enhancement Note: The explicit mention of Figma and Design Systems points to a modern, efficient design operation. Candidates should be prepared to discuss their experience with these specific tools and how they leverage them for effective design delivery and collaboration. The implicit need for user research and data analysis tools underscores a data-driven approach to UX design.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs in all design decisions.

• Collaboration & Teamwork: A strong emphasis on working effectively with cross-functional teams to achieve common product goals.

• Innovation & Continuous Improvement: A drive to explore new ideas, technologies (like AI), and methodologies to enhance product offerings and design processes.

• Excellence & Quality: A dedication to producing high-quality, intuitive, accessible, and inclusive designs that meet professional standards.

• Data-Informed Decision Making: Utilizing research, testing, and analytics to guide design choices and measure their impact.

Collaboration Style:

• Cross-Functional Integration: Active participation in multidisciplinary teams, fostering open communication and shared ownership of product outcomes.

• Feedback-Driven: An environment where constructive feedback is welcomed and utilized for design iteration and process refinement.

• Knowledge Sharing: A culture that encourages sharing of insights, best practices, and learnings across design and development teams.

• Proactive Problem Solving: A team that anticipates challenges and works collaboratively to find effective solutions.

📝 Enhancement Note: The company's emphasis on user-centricity, collaboration, and continuous improvement aligns with best practices in modern product development operations. For a UX Designer, understanding and embodying these values is crucial for successful integration into the team and for contributing effectively to TOPdesk's product strategy.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Translating sophisticated AI functionalities into user experiences that are understandable, trustworthy, and easy to use. This requires balancing powerful features with user comprehension and control.

• Cross-Cultural Design: Collaborating with international teams and designing for a global user base, requiring sensitivity to diverse cultural norms and user needs.

• Balancing Innovation with Stability: Integrating new AI features while maintaining the reliability and usability of an established ITSM platform.

• Driving UX Maturity: Contributing to the ongoing effort to elevate UX practices and awareness across the broader organization, which can involve evangelism and process advocacy.

Learning & Development Opportunities:

• AI-Specific UX Training: Opportunities to deepen expertise in the specialized field of designing for Artificial Intelligence, potentially through workshops, courses, or industry conferences.

• Advanced Design System Work: Gaining experience in complex design system management, component architecture, and governance.

• Mentorship from UX Manager: Direct guidance and support from an experienced UX Manager to refine skills and navigate career progression.

• Exposure to ITSM Domain: Developing a strong understanding of the ITSM industry and its operational challenges, which can be a valuable niche skill.

• Contribution to Product Strategy: Involvement in shaping the direction of AI features and the overall product roadmap, offering strategic development.

📝 Enhancement Note: The challenges presented are typical for roles at the forefront of technology integration. The growth opportunities are directly tied to specializing in AI UX and design operations, offering a strong career trajectory within a growing field.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing an AI-powered feature from concept to launch. How did you ensure it was human-centered and measurable?" (Focus on your end-to-end process, research, iteration, and metric identification.)

• "How do you approach balancing innovation with usability when designing complex features? Provide an example." (Demonstrate your ability to manage feature scope and user understanding.)

• "Imagine we want to design an AI agent that can proactively suggest solutions to common IT support tickets. What are the first 3-5 UX considerations you would explore?" (Showcase your ability to think about AI interaction, user trust, and potential issues.) Company & Culture Questions:

• "How do you see your role contributing to TOPdesk's mission of improving service management?" (Connect your UX skills to the company's core business.)

• "Describe a time you had to collaborate with engineers or product managers who had differing opinions on a design. How did you reach a resolution?" (Highlight your communication, negotiation, and collaborative problem-solving skills.)

• "What does accessibility and inclusivity mean to you in the context of designing software like an ITSM platform?" (Demonstrate your commitment to inclusive design principles.) Portfolio Presentation Strategy:

• Structure for AI Case Studies: For any AI-related projects, clearly explain the AI component, the user problem it solves, your design approach to make the AI understandable and trustworthy, and the impact measured.

• Showcase Figma Mastery: Be prepared to walk through your Figma files, demonstrating your file organization, component usage, prototyping capabilities, and design system adherence.

• Quantify Results: For each case study, present clear metrics or qualitative feedback that demonstrate the success and impact of your design solutions.

• Tell a Story: Frame your portfolio presentations as narratives, guiding the interviewers through the journey of problem, solution, and outcome. Make sure to highlight your specific contributions and decision-making process.

📝 Enhancement Note: Interviewers will be looking for candidates who can demonstrate not only strong UX fundamentals but also a strategic understanding of how to apply design principles to AI and complex enterprise software. The ability to articulate process, justify decisions, and quantify impact will be critical.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the job posting.

• Curate Your Portfolio: Select your strongest case studies, prioritizing those that showcase your experience with AI-powered features, complex software design, and your proficiency in Figma. Ensure each case study clearly outlines your process, role, and the impact of your work.

• Tailor Your Resume: Highlight your 5+ years of professional UX experience, specific skills in wireframing, prototyping, user research, usability testing, Figma, and any experience with AI design or design systems. Use keywords from the job description to ensure ATS compatibility.

• Prepare Your Presentation: Practice presenting your portfolio case studies. Focus on clearly articulating your design thinking, problem-solving approach, and the user-centric outcomes you achieved. Be ready to discuss your contributions to design systems and AI feature development.

• Research TOPdesk: Familiarize yourself with TOPdesk's company mission, its ITSM products, and its market position. Understand their commitment to user-centricity and innovation to better align your application and interview responses with their values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.