UX Designer (6 Month FTC)

📍 Job Overview

Job Title: UX Designer (6 Month FTC)

Company: Lloyds Banking Group

Location: London, United Kingdom

Job Type: Full-Time, Temporary (6 Month Fixed-Term Contract)

Category: UX/UI Design, Product Design Operations

Date Posted: May 6, 2026

Experience Level: Mid-Senior Level (Implied by responsibilities and salary)

Remote Status: Hybrid (2 days per week in office)

🚀 Role Summary

• Responsible for crafting end-to-end user experiences and cohesive customer journeys by leveraging established design systems and creative UI/UX principles.

• Actively translates business requirements and user needs into intuitive and effective designs, utilizing user research and usability testing findings to inform iterations.

• Collaborates closely with a full design team and stakeholders, confidently presenting design solutions and adapting them based on feedback and technical constraints.

• Champions inclusive and accessible design practices, ensuring digital products are usable by a diverse range of customers across various age groups, backgrounds, and technical abilities.

• Drives the full ownership of interaction design projects from conception through to delivery, working closely with development teams to ensure accurate implementation.

📝 Enhancement Note: While the title is "UX Designer," the description emphasizes "Interaction Design" and "full ownership" of projects, suggesting a role that bridges UX strategy with detailed interaction design and implementation oversight. The financial services context implies a need for robust understanding of security, compliance, and complex user flows.

📈 Primary Responsibilities

• Skillfully craft the end-to-end user experience, creating cohesive journeys by creatively using components from a central design system to balance content and UI elements.

• Bring designs to life using various prototyping software, such as Sketch, InVision, Figma, Axure, or Adobe XD.

• Balance business requirements with user needs, gathering user research and rationale to align stakeholders on individual user needs and diplomatically pushing back when necessary to prioritize customer needs.

• Adapt designs to technical constraints of different platforms while providing guidance on creating the best possible end-user experience.

• Advocate for customer inclusion and accessibility, ensuring designs cater to customers of a wide range of ages, backgrounds, and technical abilities.

• Interpret quantitative and qualitative research findings to inform the interaction design process, working with dedicated user research teams.

• Communicate designs clearly to internal customers and development teams, ensuring designs meet specifications and are usable by a broad range of users.

• Proactively recommend improvements and extensions to existing design systems to benefit both the project and other designers.

• See designs through to delivery, communicating effectively with developers to ensure accurate implementation.

📝 Enhancement Note: The responsibilities highlight a proactive approach to design ownership, stakeholder management, and a strong emphasis on user advocacy and accessibility, which are critical in a large financial institution serving a diverse customer base.

🎓 Skills & Qualifications

Education: Not explicitly stated, but a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for this level of role. Equivalent practical experience will also be considered.

Experience: Demonstrable experience in User Experience design and Interaction Design, with a strong track record of leading interaction design projects from start to finish. Experience in the financial services industry is highly preferred.

Required Skills:

• Demonstrable experience in User Experience (UX) design and Interaction Design.

• Strong experience as an Interaction Designer, UX Designer, or from a Visual Design background with a UX focus.

• Full ownership and accountability for the Interaction Design aspects of projects.

• Excellent prototyping and layout skills, with the ability to articulate design decisions clearly to stakeholders and development teams.

• Proficiency in using and contributing to design systems, with the ability to recommend improvements and extensions.

• Ability to interpret and apply insights from quantitative and qualitative user research.

• Experience working within complex digital landscapes, ideally within financial services.

• Strong ability to manage the design process through to successful delivery, including effective communication with developers.

Preferred Skills:

• Experience with specific prototyping tools such as Figma, Sketch, InVision, Axure, or Adobe XD.

• Familiarity with Agile development methodologies and cross-functional team collaboration.

• Experience in driving user-centric design initiatives within a large corporate environment.

📝 Enhancement Note: The emphasis on "full ownership," "interpreting research," and "seeing designs through to delivery" suggests a need for a self-starter with strong project management and communication skills, in addition to core design expertise. The preference for financial services experience indicates an understanding of regulatory environments and complex user needs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/Interaction Design projects, demonstrating the entire design process from concept to delivery.

• Case studies that clearly articulate the problem, user needs, design process, your specific contributions, and the impact of your solutions.

• Examples of how you have leveraged or contributed to design systems, including any recommendations for improvement or extension.

• Demonstrations of your prototyping skills using industry-standard tools (e.g., Figma, Sketch, Adobe XD).

• Evidence of how you have interpreted and applied user research (quantitative and qualitative) to inform design decisions.

Process Documentation:

• Showcase your ability to document design processes, including user flows, wireframes, and interactive prototypes.

• Provide examples of how you collaborate with developers, including handoff documentation and communication strategies to ensure design integrity.

• Demonstrate experience in iterating designs based on feedback from user testing, usability studies, and stakeholder input.

📝 Enhancement Note: For a UX Designer role at a large institution like Lloyds Banking Group, a portfolio is crucial. It needs to demonstrate not just visual design skills but a deep understanding of user-centered design processes, problem-solving capabilities, and the ability to integrate with existing design systems and development workflows. Emphasis should be placed on case studies that highlight impact and collaboration.

💵 Compensation & Benefits

Salary Range: £72,702 - £80,780 GBP per annum.

Benefits:

• A generous pension contribution of up to 15%.

• An annual performance-related bonus.

• Share schemes, including free shares.

• Benefits adaptable to lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top.

• A range of wellbeing initiatives.

• Generous parental leave policies.

Working Hours: 35 hours per week, full-time. The work style is hybrid, requiring at least two days per week (or 40% of time) spent at one of the office sites. Flexible working options include hybrid working and job sharing.

📝 Enhancement Note: The salary range provided is for the UK market and reflects a mid-to-senior level UX/Interaction Designer role within a major financial institution. The benefits package is comprehensive, typical of large corporate employers in the UK, and aligns with attracting and retaining talent in the tech and design fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is one of the UK's largest financial services groups, offering a wide range of banking and financial products and services. This context implies a strong emphasis on security, compliance, customer trust, and serving a broad demographic.

Company Size: Large (implied by "major organisations," "scale and reach of our Group," and typical structure of Lloyds Banking Group). This means established processes, potentially larger teams, and a structured approach to design and development.

Founded: The Group has a long history, with roots tracing back to the 17th century, indicating a stable and established organization with a deep understanding of the financial landscape.

Team Structure:

• The role is part of a "full design team," suggesting a collaborative environment with other designers (UX, UI, Visual, Researchers).

• Designers work closely with stakeholders and development teams, indicating cross-functional collaboration is key.

Methodology:

• The emphasis on user research, usability testing, and adapting designs based on feedback points to a user-centered design methodology.

• The use of design systems suggests a focus on consistency, efficiency, and scalability in design output.

• The hybrid working model and flexible options indicate a modern approach to work-life balance and employee well-being.

• There is a clear commitment to diversity and inclusion, with initiatives supporting underrepresented groups and accessibility.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: Working within Lloyds Banking Group means being part of a large, established organization with a strong focus on customer service and digital transformation. The culture values collaboration, data-driven decision-making, and a commitment to diversity and inclusion. The financial services sector demands a high degree of precision, security awareness, and an understanding of regulatory compliance.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior UX Designer with significant responsibility for end-to-end design ownership and stakeholder interaction. It requires a strong foundation in interaction design principles and the ability to work autonomously within a larger team structure.

Reporting Structure: While not explicitly detailed, the role implies reporting to a Design Lead or Head of UX/Product Design, with close collaboration with Product Managers, Developers, and User Researchers. The job description mentions working "alongside a full design team," suggesting a team-based reporting structure.

Operations Impact: The UX Designer plays a critical role in shaping the customer experience for millions of users across Lloyds Banking Group's digital platforms. Their work directly influences customer satisfaction, engagement, conversion rates, and operational efficiency by creating intuitive and accessible interfaces. Successful designs can lead to reduced customer support queries and increased adoption of digital services.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX/Interaction Design, such as accessibility, design systems management, or financial product design.

• Leadership: Potential to move into senior or lead UX/Interaction Designer roles, mentoring junior designers and taking on more strategic design initiatives.

• Cross-functional Experience: Exposure to various product teams and business units within Lloyds Banking Group, providing a broad understanding of the financial services landscape.

• Skill Development: Continuous learning through collaboration with user researchers, product managers, and developers, as well as potential access to training and workshops.

📝 Enhancement Note: As this is a 6-month FTC, the immediate growth is in gaining experience within a large financial institution and contributing to significant projects. However, successful performance could lead to opportunities for longer-term contracts or permanent roles within Lloyds Banking Group. The focus on ownership and stakeholder management prepares the designer for more senior positions.

🌐 Work Environment

Office Type: Hybrid working model, requiring a blend of remote work and in-office presence. The office at 25 Gresham Street, London, serves as a primary hub.

Office Location(s): London (25 Gresham Street). This is a central London location, well-connected by public transport, providing access to a vibrant business district.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on working "alongside a full design team" suggests a collaborative workspace where designers can brainstorm, share ideas, and receive peer feedback.

• Tools & Technology: Access to standard design and prototyping software (Sketch, Figma, Adobe XD, etc.) and likely enterprise-level collaboration tools. The company likely provides necessary hardware and software for efficient design work.

• Team Interaction: Opportunities for face-to-face interaction with colleagues for team meetings, workshops, and fostering stronger working relationships, balanced with the flexibility of remote work.

Work Schedule: Standard full-time hours (35 hours per week) with a hybrid arrangement. Flexibility is offered through hybrid working and job-sharing options, allowing designers to manage their schedules effectively while meeting collaborative needs.

📝 Enhancement Note: The hybrid work environment at Lloyds Banking Group aims to balance the benefits of in-person collaboration and team cohesion with the flexibility and autonomy that remote work offers. Designers will likely experience a professional office setting conducive to focused work and team interaction.

📄 Application & Portfolio Review Process

Interview Process: Typically involves several stages:

• Initial Screening: A recruiter or HR representative will review your application and CV, potentially conducting a brief phone screen to assess basic qualifications and interest.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager to assess your experience, skills, and fit for the role and team. This may include behavioral questions and discussion of your portfolio.

• Portfolio Review & Design Challenge: A dedicated session where you present your portfolio, discussing specific case studies and your design process. You may also be given a design challenge or exercise to complete, either pre-interview or during an interview, to assess your problem-solving and design skills.

• Team/Stakeholder Interviews: Meetings with other members of the design team, product managers, developers, or key stakeholders to evaluate your collaboration style and technical understanding.

• Final Interview/Offer: A final discussion to confirm details and extend an offer.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best demonstrate your skills relevant to this role (Interaction Design, end-to-end process, design systems, accessibility).

• Tell a Story: For each project, clearly articulate the problem, your role, the user research and insights, your design process and decisions, challenges faced, and the final outcome/impact. Use visuals effectively.

• Highlight Impact: Quantify results where possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Showcase Process: Detail your thought process, wireframes, user flows, prototypes, and how you incorporated feedback.

• Accessibility Focus: Ensure at least one case study highlights your approach to inclusive and accessible design.

• Tailor to LBG: If possible, tailor some examples to financial services or complex enterprise applications.

Challenge Preparation:

• Understand the Brief: Carefully read and understand any design challenge prompt. Identify the core problem and constraints.

• Think Aloud: Practice articulating your thought process as you work through the challenge. Focus on your problem-solving approach, not just the final output.

• Prioritize: In a timed challenge, prioritize identifying the key user needs and business goals, then sketch out high-level solutions before diving into detailed UI.

• Consider Constraints: Think about technical feasibility, business requirements, and accessibility.

• Prepare Questions: Have thoughtful questions ready to ask about the challenge, the company, or the team.

📝 Enhancement Note: The interview process for a UX Designer at a large financial institution like Lloyds Banking Group will likely be thorough. A strong portfolio that clearly demonstrates a user-centered design process, problem-solving skills, and the ability to collaborate effectively is paramount. Be prepared to discuss your design decisions and rationale in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping Software: Figma, Sketch, InVision, Axure, Adobe XD (candidates are expected to be proficient in at least one, with familiarity across others being a plus).

• Design Systems: Experience working with and contributing to established design systems is crucial.

• Collaboration Platforms: Tools like Jira, Confluence, Slack, Microsoft Teams, or similar for team communication and project management.

Analytics & Reporting:

CRM & Automation:

• Familiarity with how UX design integrates with CRM systems and customer journey mapping tools may be beneficial, though not explicitly required.

📝 Enhancement Note: Proficiency in modern UX/UI design and prototyping tools is a baseline requirement. The emphasis on design systems suggests that candidates who can work within and contribute to these frameworks will be highly valued. Understanding how designs translate into development and impact business metrics is also key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving customer needs, ensuring digital experiences are intuitive, helpful, and trustworthy.

• Collaboration: Working effectively within cross-functional teams, sharing knowledge, and contributing to a collective goal.

• Inclusivity & Accessibility: A dedication to designing products that are usable and beneficial for all customers, regardless of their background, age, or abilities.

• Integrity: Upholding high ethical standards and ensuring transparency in design processes and decision-making.

• Innovation: Continuously seeking ways to improve user experiences and leverage technology to better serve customers.

Collaboration Style:

• Cross-functional Integration: Designers are expected to collaborate closely with product managers, business analysts, user researchers, developers, and other stakeholders to ensure alignment and successful product delivery.

• Feedback Culture: An environment where constructive feedback is welcomed and utilized to refine designs and processes.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and insights across the design team and wider organization.

📝 Enhancement Note: Lloyds Banking Group emphasizes a values-led culture. For a UX Designer, this translates to a strong focus on customer advocacy, ethical design, and collaborative problem-solving. Demonstrating an understanding of these values and how they apply to design work will be important during the interview process.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Designing for a vast and diverse customer base with varying technical abilities, needs, and accessibility requirements within a regulated industry.

• Navigating Complex Systems: Working within the constraints of a large, established financial institution with legacy systems and stringent compliance requirements.

• Stakeholder Alignment: Effectively communicating design rationale and gaining buy-in from multiple stakeholders with potentially competing priorities.

• Rapid Iteration: Adapting designs quickly based on user feedback and evolving business requirements within a fixed-term contract.

Learning & Development Opportunities:

• Industry Exposure: Gaining invaluable experience in the financial services sector, understanding its unique challenges and opportunities.

• Design System Contribution: Opportunity to influence and contribute to a large-scale design system, enhancing skills in component-based design and governance.

• Cross-Disciplinary Learning: Working closely with user researchers to deepen understanding of customer insights and with developers to refine technical implementation knowledge.

• Networking: Building professional connections within a large, reputable organization.

📝 Enhancement Note: The challenges presented are typical for a designer in a large, regulated enterprise. The growth opportunities are significant, especially for a fixed-term contract, offering a concentrated period of intense learning and contribution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting business requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your decision-making process, user advocacy, and stakeholder management.)

• "Walk me through a complex UX/Interaction design project from your portfolio. What was the problem, your role, your process, and the impact of your solution?" (Be prepared to dive deep into one or two key projects, detailing your thought process and contributions.)

• "How do you ensure your designs are inclusive and accessible for all users? Can you provide an example?" (Highlight your understanding of WCAG guidelines and practical application.)

Company & Culture Questions:

• "What interests you about working for Lloyds Banking Group and in the financial services industry?" (Research LBG's purpose, values, and recent digital initiatives.)

• "How do you align with our commitment to diversity and inclusion?" (Connect your design philosophy and past experiences to these values.)

Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically. Start with an overview of the project and your role, then detail the problem, research, your process, key design decisions, and finally, the results and learnings.

• Focus on "Why": For every design decision, be ready to explain the "why" – what research or rationale informed it?

• Be Concise: Respect the allocated time. Practice your presentation to ensure it flows well and covers all essential points without being overly long.

• Engage Your Audience: Make eye contact, speak clearly, and be enthusiastic. Be ready to answer questions thoughtfully.

• Show, Don't Just Tell: Use visuals effectively – mockups, prototypes, user flow diagrams, and research insights.

📝 Enhancement Note: Prepare specific examples that showcase your problem-solving skills, user-centric approach, and ability to navigate complex requirements. Tailor your responses to align with Lloyds Banking Group's stated values and mission.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Lloyds Banking Group careers portal.

• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features projects that highlight your end-to-end UX/Interaction design process, experience with design systems, and a strong understanding of accessibility and inclusive design. Tailor your project selection to align with the requirements of a financial services company.

• Resume Optimization: Update your resume to clearly articulate your experience in UX/Interaction Design, emphasizing achievements and responsibilities that align with the job description (e.g., owning design projects, interpreting research, stakeholder communication). Use keywords from the job description naturally.

• Interview Preparation: Practice articulating your design process and rationale using specific examples from your portfolio. Prepare to discuss your approach to user research, prototyping, and collaboration with development teams. Rehearse answers to common UX interview questions.

• Company Research: Thoroughly research Lloyds Banking Group, its mission, values, recent digital transformations, and its approach to customer experience. Understand their commitment to diversity, inclusion, and accessibility, and how this might influence design decisions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.