UX Designer (40000211)

📍 Job Overview

Job Title: UX Designer (40000211)

Company: Techcombank

Location: TP. Ha Noi, VN

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: May 20, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Shape and design intuitive digital products and services that enhance customer lives and meet business objectives.

• Translate deep customer insights into actionable design challenges, guiding the development team to solve the right problems.

• Define the overall design architecture, user interface, and functional requirements for Techcombank's digital assets, including mobile applications, websites, and software platforms.

• Drive the application of design thinking methodologies and facilitate workshops to foster collaborative design processes within cross-functional teams.

📝 Enhancement Note: This role sits within the Customer Experience Design team, reporting to the Manager, Customer Experience Design. It involves significant collaboration with Product Owners and Initiative Directors, requiring strong communication and influence skills. The focus is on end-to-end UX design, from research and ideation to prototyping and user testing, within an Agile framework.

📈 Primary Responsibilities

• User Experience Design: Drive discussions with developers and squad members, effectively communicating design ideas and understanding business goals.

• Interface Development: Develop creative new user interface components and style guides aligned with business requirements and brand standards.

• Design Optimization: Conduct research and optimize existing user interface designs, rigorously testing for intuitivity and overall user experience.

• Concept & Implementation: Drive the development of design concepts and implementation, incorporating feedback from junior team members on user design considerations.

• Functional Review: Review functional specifications and actively participate in the development of design for functionality and user interface enhancements.

• Quality Assurance: Review changes or enhancements for alignment with desired user experience design and satisfaction standards, driving necessary improvement changes.

• Prototyping & Demonstration: Utilize design tools to create storyboards, samples, prototypes, and templates for demonstrations and user testing.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Design, Human-Computer Interaction (HCD), or Behavioral/Social Science.

Experience: 3+ years of relevant experience in user experience design work, with a proven track record of designing consumer-quality experiences for both web and mobile platforms.

Required Skills:

• Deep experience and knowledge in workshop design and facilitation skills.

• Experience in designing clear and creative artifacts: task flows, wireframes, mockups, and prototypes.

• Experience with planning and conducting user research, user testing, information architecture (IA) research (e.g., card sorting, tree testing), A/B testing, and rapid prototyping.

• Skilled with at least one advanced prototyping tool (e.g., Axure, Framer).

• Skilled with at least two visual design tools (e.g., Figma, SketchApp).

• Experience as a Designer in an Agile team, with detailed working knowledge of Agile methodologies.

• Experience working collaboratively in team environments, including creative reviews and providing/receiving constructive feedback. Preferred Skills:

• Familiarity with functional specifications and their relationship to design.

• Experience in developing user interface components and style guides.

• Ability to aggregate and analyze primary and secondary research data for user acceptance and overall user experience.

📝 Enhancement Note: The emphasis on both advanced prototyping and visual design tools, along with specific IA research methods, indicates a need for a versatile designer. Experience within an Agile framework is critical, suggesting frequent iteration and close collaboration with development and product teams.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of user experience design projects, demonstrating end-to-end design process from research to final implementation.

• Include examples of task flows, wireframes, high-fidelity mockups, and interactive prototypes for web and mobile applications.

• Present case studies detailing user research methodologies, insights derived, and how they informed design decisions.

• Clearly articulate problem statements, design challenges, and the impact of design solutions on user experience and business goals.

• Demonstrate proficiency in using advanced prototyping tools and visual design software like Figma, SketchApp, Axure, or Framer. Process Documentation:

• Provide examples of how design concepts were translated into functional requirement documents, including flowcharts, layouts, and diagrams.

• Illustrate experience in creating user interface components and style guides.

• Showcase how user research and testing results were used to propose updates to design architecture and improve user satisfaction.

📝 Enhancement Note: A strong portfolio is essential for this role, as it will be reviewed to assess practical skills in user research, wireframing, prototyping, and visual design. Candidates should be prepared to walk through their projects, explaining their design process, rationale, and the outcomes achieved, especially in the context of an Agile team.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced UX Designers in Hà Nội, Vietnam, with 3+ years of experience in a financial services or technology sector, the estimated salary range is VND 35,000,000 - 65,000,000 per month.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance and wellness programs.

• Opportunities for professional development and continuous learning.

• Access to advanced design tools and technologies.

• Collaborative and innovative work environment within a leading financial institution.

• Potential for career advancement within Techcombank's expanding digital divisions.

Working Hours: Standard full-time working hours, estimated at 40 hours per week, with potential for flexibility depending on project needs and team collaboration within the Agile framework.

📝 Enhancement Note: Salary estimates are based on general market data for UX Designers with 3+ years of experience in Vietnam, specifically in Hà Nội, considering the financial technology sector. Benefits are typical for a large, established company like Techcombank.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services, with a strong focus on digital transformation and customer experience innovation. Techcombank is a leading bank in Vietnam, aiming to be at the forefront of technological advancement in its sector.

Company Size: Large Enterprise (typically 1,000+ employees), indicating established processes and significant resources, alongside potential for structured career paths.

Founded: 1993. Techcombank has a long-standing presence and has evolved into a modern, technology-driven financial institution.

Team Structure:

• The UX Designer will be part of the Customer Experience Design team, reporting to the Manager, Customer Experience Design.

• This role operates within Agile squads or cross-functional teams, collaborating closely with Product Owners, Initiative Directors, developers, and other stakeholders.

• The team emphasizes a collaborative and iterative design process, valuing open communication and feedback. Methodology:

• Data-Driven Design: Emphasis on user research, A/B testing, and data analysis to inform design decisions and measure impact.

• Agile Development: Adherence to Agile principles for rapid iteration, continuous improvement, and flexible response to changing requirements.

• Design Thinking Workshops: Facilitation of workshops to foster user-centric problem-solving and collaborative ideation.

Company Website: https://www.techcombankjobs.com/

📝 Enhancement Note: Techcombank's focus on digital transformation means this role is crucial for driving innovation. The company culture likely blends traditional banking stability with a forward-thinking, tech-oriented approach, emphasizing customer-centricity and continuous improvement.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Designer. This role is expected to contribute significantly to design strategy and execution, taking ownership of design projects, and potentially mentoring more junior designers. Responsibilities include defining overall design architecture and leading design initiatives.

Reporting Structure: Reports directly to the Manager, Customer Experience Design. Works closely within cross-functional Agile teams, interacting with Product Owners and Initiative Directors.

Operations Impact: The UX Designer directly influences the usability, desirability, and effectiveness of Techcombank's digital products and services. Their work is critical for enhancing customer satisfaction, driving adoption rates, and ultimately contributing to the bank's business objectives and competitive positioning in the digital financial landscape.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX (e.g., UX research, interaction design, service design) or become proficient in emerging design technologies.

• Leadership Development: Potential to move into Senior UX Designer roles, lead design initiatives, or manage design teams as the organization expands its digital footprint.

• Cross-Functional Exposure: Gain experience working across various product lines and digital initiatives within the bank, broadening understanding of the financial services industry.

• Industry Recognition: Contribute to award-winning designs and gain visibility within the FinTech and UX design communities.

📝 Enhancement Note: This role offers a clear path for career progression within a large financial institution undergoing significant digital transformation. The emphasis on Agile and customer experience suggests opportunities to work on impactful projects with high visibility.

🌐 Work Environment

Office Type: Modern office environment within Techcombank's facilities in Hà Nội. The workplace is designed to foster collaboration and innovation, typical of a large financial institution with a strong tech focus.

Office Location(s): Hà Nội, Vietnam. Specific office address details would be provided upon successful application or during the interview process.

Workspace Context:

• Collaborative Spaces: Access to meeting rooms, breakout areas, and potentially dedicated design studios for workshops and team collaboration.

• Technology & Tools: Provision of necessary hardware, software licenses (Figma, SketchApp, Axure, etc.), and access to company-wide collaboration platforms.

• Team Interaction: Opportunities for daily interaction with cross-functional team members, participation in Agile ceremonies, and engagement with design community events within the bank.

Work Schedule: Primarily on-site. The standard 40-hour work week is expected, with adherence to Agile sprint cadences. Flexibility may be offered based on project needs, but the core expectation is on-site presence for effective team collaboration and in-person workshops.

📝 Enhancement Note: The on-site requirement emphasizes the importance of in-person collaboration, design thinking workshops, and direct interaction with development teams and stakeholders, which are key components of the role as described.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess qualifications and experience against role requirements.

• Technical Interview: In-depth discussion about UX design principles, methodologies, and tools. This stage may involve a portfolio review where candidates present case studies.

• Design Challenge: A practical exercise, potentially a take-home assignment or an in-session problem-solving task, to evaluate design thinking, problem-solving skills, and ability to articulate design rationale.

• Manager/Team Interview: Discussion with the Manager, Customer Experience Design, and potentially other team members to assess cultural fit, collaboration style, and alignment with team values.

• Final Interview: May involve senior leadership to discuss strategic alignment and overall fit within the organization.

Portfolio Review Tips:

• Structure: Organize your portfolio logically with clear case studies for 2-3 key projects. For each project, detail the problem statement, your role, the process followed (research, ideation, design, testing), key decisions, and outcomes.

• Visuals: Use high-quality visuals including wireframes, user flows, mockups, and interactive prototypes. Explain the rationale behind design choices.

• Quantify Impact: Where possible, include metrics or qualitative feedback demonstrating the impact of your designs on user experience and business goals.

• Tool Proficiency: Clearly state the tools used (Figma, SketchApp, Axure, etc.) and be ready to discuss your proficiency.

• Agile Context: Highlight experience working in Agile environments and how you collaborated with developers and product managers.

Challenge Preparation:

• Problem Analysis: Be prepared to analyze a given design problem, identify user needs, and propose a user-centered solution.

• Process Articulation: Clearly articulate your design process and rationale. Explain why you made certain design choices.

• Tool Familiarity: Be ready to demonstrate your skills using design tools if required during the challenge.

• Stakeholder Communication: Practice explaining complex design concepts clearly and concisely to a non-design audience.

📝 Enhancement Note: The interview process is expected to be rigorous, with a strong emphasis on the candidate's portfolio and practical design skills. Candidates should prepare to showcase their ability to apply design thinking and Agile methodologies effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Visual Design: Figma, SketchApp (required proficiency in at least two).

• Prototyping: Axure, Framer (required proficiency in at least one advanced tool).

• Wireframing & Mockup Tools: Various tools within the Figma/Sketch ecosystem, potentially Balsamiq or similar for early-stage ideation.

Analytics & Reporting:

• Familiarity with user analytics platforms (e.g., Google Analytics, Mixpanel, Adobe Analytics) to understand user behavior and inform design decisions.

• Ability to interpret A/B testing results and translate them into design improvements. CRM & Automation:

• While not a direct CRM role, understanding how UX impacts customer journeys within CRM systems is beneficial.

• Familiarity with project management tools common in Agile environments (e.g., Jira, Confluence) for workflow management and documentation.

📝 Enhancement Note: Proficiency in specific design tools like Figma, SketchApp, Axure, and Framer is explicitly stated as a requirement, indicating these are core to the daily workflow and will be heavily evaluated.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and advocating for the user. Decisions are driven by user needs and feedback.

• Collaboration: Strong emphasis on teamwork, open communication, and mutual respect among design, development, and product teams.

• Innovation: Encouragement to explore new ideas, experiment with design solutions, and push the boundaries of digital product design.

• Excellence: A drive for high-quality design outcomes, attention to detail, and continuous improvement of products and processes.

• Agility: Adaptability and responsiveness to feedback and changing project requirements, embracing iterative design and development cycles.

Collaboration Style:

• Cross-functional Integration: Active participation in Agile ceremonies (stand-ups, sprint planning, retrospectives) and close collaboration with Product Owners, developers, and business stakeholders.

• Feedback Culture: Openness to giving and receiving constructive feedback on design work, fostering a culture of learning and improvement.

• Knowledge Sharing: Willingness to share design insights, best practices, and learnings across the team and wider organization.

📝 Enhancement Note: The emphasis on customer-centricity, collaboration, and agility aligns with modern design practices and the operational needs of a rapidly evolving financial institution.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs and Business Goals: Effectively translating diverse customer needs and complex business requirements into cohesive and user-friendly designs within the constraints of a financial institution.

• Navigating Stakeholder Expectations: Managing and aligning design decisions with input from various stakeholders, including Product Owners, initiative directors, and potentially compliance teams.

• Rapid Iteration in Agile: Maintaining design quality and consistency while working within fast-paced Agile sprints that demand quick turnaround times.

• Keeping Pace with Technology: Continuously learning and adapting to new design tools, technologies, and evolving user expectations in the digital landscape.

Learning & Development Opportunities:

• Advanced Design Training: Access to workshops, courses, and conferences focused on cutting-edge UX/UI design trends, methodologies, and tools.

• Mentorship Programs: Opportunities to learn from senior designers and leaders within Techcombank's design community.

• Cross-Product Exposure: Work on a variety of digital products and services, gaining broad experience across the financial technology sector.

• Certification Opportunities: Potential for certifications in relevant design or Agile methodologies.

📝 Enhancement Note: The challenges highlight the dynamic nature of UX design within a large, regulated industry, while the growth opportunities emphasize Techcombank's commitment to employee development and staying at the forefront of design innovation.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through a complex UX project from your portfolio. What was the problem, your approach, the tools you used, and the outcome? How did you handle disagreements or conflicting feedback?"

• User Research & Insights: "Describe a time you uncovered a critical user insight that significantly changed a product's direction. How did you conduct the research and present your findings?"

• Agile Collaboration: "How do you collaborate with developers and product managers in an Agile environment? How do you ensure design integrity while meeting sprint deadlines?"

Company & Culture Questions:

• "What interests you about Techcombank, and specifically this UX Designer role?"

• "How do you stay updated on the latest UX/UI trends and technologies?"

• "Describe your experience facilitating design thinking workshops or collaborative design sessions." Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio pieces as compelling stories with a clear beginning (problem), middle (your process and solutions), and end (impact and learnings).

• Focus on Impact: Quantify the success of your designs whenever possible (e.g., increased conversion rates, improved task completion times, positive user feedback).

• Tool Demonstration: Be ready to discuss your proficiency with Figma, SketchApp, Axure, Framer, and other relevant tools.

• Conciseness: Present your work clearly and efficiently, respecting the interviewer's time. Focus on the most relevant projects for this role.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of user-centered design principles, practical application of design tools, effective collaboration within an Agile framework, and the ability to articulate design decisions and their impact.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Techcombank careers portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience relevant to financial services and digital product design, emphasizing your skills in Figma, SketchApp, Axure, and your Agile experience.

• Resume Optimization: Ensure your resume clearly details your years of experience, key responsibilities, and achievements, using keywords such as "UX Design," "UI Design," "User Research," "Prototyping," "Agile," and specific tool proficiencies.

• Interview Preparation: Practice articulating your design process, showcasing your portfolio with strong storytelling, and preparing answers to common behavioral and situational questions related to UX design and Agile collaboration.

• Company Research: Familiarize yourself with Techcombank's digital initiatives, mission, and values to demonstrate genuine interest and cultural alignment during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.