UX Design Specialist

📍 Job Overview

Job Title: UX Design Specialist

Company: Amadeus

Location: Bogota, Colombia

Job Type: Full time

Category: Product Design / UX/UI

Date Posted: September 15, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Spearhead the design of intuitive and engaging mobile user interfaces for Amadeus' Airport Companion App, focusing on usability and mobile-first best practices.

• Collaborate closely with cross-functional teams including UX/UI Experts, Software Development Engineers, Business Analysts, and QA within an Agile (Scrum/SAFe) framework.

• Translate stakeholder requirements and customer needs into functional, user-friendly interface designs and seamless user flows.

• Drive the iterative design process through the creation of wireframes, low-fidelity mock-ups, and participation in design workshops, ensuring alignment with business objectives and user expectations.

• Maintain a high standard of design quality by reviewing and testing implemented software, ensuring adherence to mobile design principles and gathering user feedback for continuous improvement.

📝 Enhancement Note: This role is specifically for the Airport Companion App, a mobile solution designed to enhance the traveler experience by enabling roaming agents. The role emphasizes a mobile-first design approach, with a current transformation to support broader device compatibility (e.g., Android) and increased adoption. The position requires collaboration with a globally distributed team.

📈 Primary Responsibilities

• Design and develop user-centric mobile interfaces for the Airport Companion App, adhering strictly to usability principles and mobile design best practices.

• Facilitate collaborative design workshops with customers and internal stakeholders to gather insights and align on product vision and functionality.

• Create detailed wireframes, low-fidelity mock-ups, and prototypes to effectively communicate design concepts and user flows for review and approval.

• Conduct rigorous usability testing and analysis of the implemented user interfaces, incorporating customer feedback into subsequent design iterations.

• Ensure the final product implementation is highly usable, visually appealing, and fully compliant with established mobile design standards and accessibility guidelines.

• Stay abreast of the latest trends and innovations in usability, UX/UI design, and mobile human-computer interaction, actively sharing knowledge and inspiring the team to elevate the application's design.

• Document design solutions, best practices, and user insights to build a knowledge base for the project team and future reference.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to UX/UI design, involving the entire design lifecycle from ideation and wireframing to testing and iteration. The emphasis on documentation and sharing best practices suggests a desire for knowledge transfer and continuous improvement within the team.

🎓 Skills & Qualifications

Education: Bachelor's degree in UX/UI Design, Human-Computer Interaction, Graphic Design, or a related field, or equivalent demonstrable industry experience.

Experience: 2-5 years of professional experience as a UX/UI Designer, with a proven track record of successfully delivering design solutions across multiple projects.

Required Skills:

• Expertise in mobile-first design principles and best practices for tablet applications.

• Proficiency in creating wireframes, low-fidelity mock-ups, and prototypes.

• Strong creative and visual design skills, with an ability to present designs effectively to diverse stakeholders.

• Deep understanding of mobile usability best practices and techniques for handling multiple form factors.

• Awareness of accessibility standards and responsive design principles.

• Familiarity with user-centric testing, observation, and analysis methodologies.

• Excellent communication, interpersonal, and collaboration skills, with a strong team spirit.

• Analytical and conceptual thinking capabilities.

• Customer focus and a proactive approach to problem-solving.

• Mandatory proficiency in English (spoken and written) for global team and customer interaction. Preferred Skills:

• Experience in the travel industry.

• Familiarity with the Atlassian product suite (Confluence, Jira) for project management and documentation.

• Experience in coaching or mentoring junior designers.

• Multicultural approach and experience working in diverse, international teams.

📝 Enhancement Note: The preferred experience in the travel industry and familiarity with Atlassian tools are key differentiators. The requirement for English fluency underscores the global nature of the role and the need for clear, effective communication across different regions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of two distinct projects demonstrating UX/UI design expertise.

• Designs should highlight mobile-first approaches, user-centered problem-solving, and iterative design processes.

• Evidence of creating wireframes, mock-ups, and interactive prototypes.

• Examples of how user feedback and testing informed design decisions and improvements.

• Designs that clearly articulate user flows and interaction patterns for mobile applications. Process Documentation:

• Showcase of documented design processes, including user research methodologies, ideation techniques, and wireframing workflows.

• Examples of how design solutions were presented and approved by stakeholders.

• Demonstrations of how design principles were applied to ensure accessibility and responsiveness.

• Case studies detailing the iterative design cycle, including problem identification, solution design, testing, and refinement.

📝 Enhancement Note: Candidates are expected to present a portfolio that not only displays visual design skills but also demonstrates a structured, user-centered design process and the ability to articulate the impact of their designs. The focus on mobile-first and iterative design is critical.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a UX Design Specialist with 2-5 years of experience in Bogota, Colombia, the estimated annual salary range is COP 40,000,000 - COP 70,000,000. This estimate considers the cost of living in Bogota and the competitive landscape for specialized tech roles.

Benefits:

• Competitive remuneration package.

• Individual and company annual bonus opportunities.

• Paid time off for vacation and holidays.

• Comprehensive health insurance coverage.

• Opportunities for professional development and continuous learning through online learning hubs and technical/soft skills training.

Working Hours: 40 hours per week, with a hybrid work arrangement.

📝 Enhancement Note: The salary estimate is based on research of similar roles in Bogota, factoring in typical compensation structures for mid-level UX/UI professionals in the tech industry. The benefits package is designed to support employee well-being and professional growth, aligning with Amadeus's commitment to its workforce.

🎯 Team & Company Context

🏢 Company Culture

Industry: Travel Technology. Amadeus is a global leader in travel technology, providing advanced IT solutions to the travel and tourism industry. The Airport Companion App is a key product in enhancing the traveler experience and operational efficiency for airport agents.

Company Size: Large (10,000+ employees). This implies a structured environment with established processes, ample resources, and opportunities for global collaboration and career advancement.

Founded: 1987. With decades of experience, Amadeus has a stable and well-established presence in the market, known for innovation and reliability in the travel tech sector.

Team Structure:

• The UX/UI team is part of a larger product development unit focused on the Airport Companion App.

• The team is multicultural, with members located in Bogota, Dallas, and London, necessitating strong remote collaboration skills.

• The role operates within an Agile framework, likely involving close collaboration with Business Analysts, Product Managers, Software Engineers, and QA testers.

• Reporting structure is likely to a UX/UI Lead or a Product Development Manager. Methodology:

• Agile methodology, specifically Scrum and SAFe (Scaled Agile Framework), is employed for project management and development.

• Emphasis on iterative design, continuous feedback loops, and cross-functional collaboration.

• Data-driven decision-making, informed by user testing and analytics.

Company Website: https://www.amadeus.com/

📝 Enhancement Note: Amadeus's long history and global scale suggest a professional and well-resourced environment. The adoption of Agile methodologies, including SAFe, indicates a structured approach to product development and a need for team members who can navigate complex, large-scale projects.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Specialist. This role is positioned for an individual contributor with specialized skills in UX/UI design, expected to operate with a degree of autonomy but within established team processes and guidelines. The focus is on execution and contribution to design initiatives.

Reporting Structure: The UX Design Specialist will report to a senior member of the UX/UI team or a Product Development Manager, likely within the Bogota office, while collaborating with global stakeholders.

Operations Impact: The role directly impacts the user experience of the Airport Companion App, influencing traveler satisfaction and operational efficiency for airport agents. Successful designs can lead to increased app adoption, improved agent productivity, and enhanced customer service, contributing to Amadeus's reputation and business objectives.

Growth Opportunities:

• Specialization: Deepen expertise in mobile UX/UI design, accessibility, or specific design tools.

• Leadership: Transition to a Senior UX Designer role, leading design initiatives or mentoring junior team members.

• Cross-functional Exposure: Gain experience in other areas of product development or collaborate on different Amadeus products.

• Learning: Access to extensive online learning platforms for continuous skill development in design, technology, and project management.

📝 Enhancement Note: This role offers a clear path for growth within a specialized field, with opportunities to take on more responsibility, mentor others, and expand knowledge within the broader Amadeus ecosystem. The emphasis on continuous learning is a strong indicator of career development support.

🌐 Work Environment

Office Type: Hybrid work model. Employees are expected to work from the Bogota office, with flexibility for remote work, balancing in-office collaboration with personal work preferences.

Office Location(s): Bogota, Colombia. This location serves as a hub for the development team, offering a base for in-person collaboration, team events, and access to office resources.

Workspace Context:

• Collaborative workspace designed to foster teamwork and knowledge sharing among local and global team members.

• Access to modern design tools and technology essential for UX/UI development.

• Opportunities for regular interaction with a diverse, multicultural team, promoting a rich exchange of ideas and perspectives.

Work Schedule: Standard working hours are expected to align with the 40-hour work week, with flexibility potentially offered based on team needs and project deadlines. Adherence to Agile ceremonies (stand-ups, sprint planning) is essential.

📝 Enhancement Note: The hybrid model aims to balance flexibility with the benefits of in-person collaboration, crucial for creative and design-centric roles. The Bogota office likely serves as a key point of connection for the local team and its global counterparts.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience and alignment with role requirements.

• Technical Interview: Discussion focused on UX/UI design principles, mobile-first strategies, and tool proficiency. Candidates may be asked to present and critique existing designs.

• Portfolio Presentation: A dedicated session where the candidate presents their portfolio, detailing their design process, problem-solving approach, and the impact of their work on previous projects.

• Behavioral/Team Fit Interview: Assessment of communication, collaboration, problem-solving skills, and cultural alignment with Amadeus's values, likely involving members of the global team.

• Final Interview: May involve a senior leader to discuss overall fit and career aspirations.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects, focusing on mobile applications and demonstrating a clear design process.

• Tell a Story: For each project, articulate the problem statement, your role, the design process (research, ideation, prototyping, testing), key decisions, and the measurable outcomes or impact.

• Highlight Mobile-First: Explicitly showcase how you approached mobile constraints and opportunities, and how you ensured usability across different devices.

• Showcase Tool Proficiency: Clearly indicate the tools used (Figma, Sketch, etc.) and how they facilitated your design workflow.

• Explain Iterations: Demonstrate your ability to incorporate feedback and iterate on designs to improve user experience.

Challenge Preparation:

• Be prepared for a potential design exercise or case study that requires you to solve a specific UX problem within a given timeframe.

• Practice articulating your thought process clearly and concisely.

• Research Amadeus and the travel technology industry to understand context and potential user needs.

• Familiarize yourself with Agile methodologies and how design integrates within Scrum/SAFe frameworks.

📝 Enhancement Note: The interview process emphasizes a strong portfolio and the ability to articulate the design process. Candidates should be ready to demonstrate not just design skills but also strategic thinking, problem-solving capabilities, and collaborative potential within a global, Agile environment.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Zeplin. Proficiency in at least one is essential, with familiarity across multiple being a strong advantage. These tools are critical for creating wireframes, high-fidelity mock-ups, interactive prototypes, and design handoffs.

• Adobe Creative Suite: Familiarity with Adobe products (e.g., Photoshop, Illustrator) for asset creation or editing.

Analytics & Reporting:

• While not explicitly listed as a primary requirement for the designer, familiarity with analytics tools (e.g., Google Analytics, Mixpanel, or in-app analytics platforms) can be beneficial for understanding user behavior and informing design decisions. CRM & Automation:

• Project Management: Atlassian Suite (Jira, Confluence). Essential for tracking tasks, managing sprints, documenting requirements, and collaborating with development teams. Jira for task management and Confluence for documentation and knowledge sharing.

📝 Enhancement Note: The core tools revolve around design and collaboration. Proficiency in Figma or Sketch is paramount. Familiarity with Jira and Confluence is expected due to the Agile development environment. Understanding how design integrates with analytics and CRM systems is a plus.

👥 Team Culture & Values

Operations Values:

• Innovation: Amadeus fosters a culture of continuous innovation, encouraging new ideas to improve travel technology and user experiences.

• Customer Focus: A strong emphasis on understanding and meeting customer needs, both internal (agents) and external (travelers).

• Reliability: Commitment to delivering dependable and high-quality solutions, as trust and reliability are fundamental company values.

• Collaboration: Encouraging teamwork and open communication across diverse, global teams to achieve common goals.

• Continuous Learning: Promoting an environment where employees are encouraged to learn, grow, and adapt to new technologies and methodologies.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Business Analysts, Developers, and QA to ensure designs are feasible and meet requirements.

• Global Teamwork: Requires effective communication and collaboration with colleagues across different time zones and cultural backgrounds, often leveraging virtual collaboration tools.

• Iterative Feedback: A culture of constructive feedback is expected, with designers actively participating in design reviews and providing input on implemented features.

• Agile Ceremonies: Active participation in Scrum/SAFe ceremonies (stand-ups, sprint planning, reviews, retrospectives) is key to team alignment and progress.

📝 Enhancement Note: The company culture emphasizes innovation, reliability, and a strong customer focus, all within a highly collaborative, global, and Agile framework. This implies a need for adaptable, communicative, and team-oriented individuals.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Collaboration: Effectively communicating and collaborating with a distributed, multicultural team across different time zones requires strong organizational and interpersonal skills.

• Balancing Stakeholder Needs: Translating diverse stakeholder requirements (business, technical, user) into a cohesive and effective design solution.

• Rapid Iteration: Working within an Agile environment means designs may need to be adjusted quickly based on feedback or changing priorities.

• Mobile Platform Diversity: Designing for multiple mobile platforms and form factors while maintaining a consistent and high-quality user experience.

Learning & Development Opportunities:

• Skill Enhancement: Access to online learning hubs offering courses on advanced UX/UI techniques, new design tools, and mobile interaction patterns.

• Industry Trends: Opportunities to stay updated on the latest trends in travel technology, mobile UX, and accessibility through internal resources and potential external training.

• Mentorship: Potential to be mentored by senior UX/UI experts or to mentor junior designers as the role progresses.

• Project Diversity: Exposure to different aspects of the Airport Companion App's development and potential involvement in other Amadeus projects.

📝 Enhancement Note: The challenges are typical of global tech roles, emphasizing communication and adaptability. The growth opportunities are substantial, with a focus on continuous skill development and potential for leadership within the UX/UI domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from different stakeholders. How did you approach it, and what was the outcome?" (Focus on communication, negotiation, and user-centric solutions).

• "Walk us through your process for designing a new feature for a mobile application, from initial concept to final handoff." (Emphasize your methodology, tools, and iterative approach).

• "How do you ensure your designs are accessible and compliant with mobile usability best practices?" (Highlight your knowledge of standards and practical application). Company & Culture Questions:

• "What interests you about Amadeus and the travel technology industry?" (Research Amadeus's mission, recent news, and the Airport Companion App specifically).

• "How do you approach collaboration within a distributed, multicultural team?" (Provide examples of your communication and teamwork skills in diverse settings).

• "How do you stay updated on the latest UX/UI trends and incorporate them into your work?" (Showcase your proactive learning approach). Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction to the project/problem, your role, design process (research, ideation, wireframing, prototyping, testing), key design decisions and rationale, final outcome/impact, and lessons learned.

• Visuals: Use high-quality visuals of your mock-ups, wireframes, and prototypes. Ensure they are clear and easy to understand.

• Storytelling: Frame each project as a story, highlighting the challenges you overcame and the value you delivered.

• Engagement: Be prepared to answer in-depth questions about your design choices and process. Engage with the interviewers and seek clarification if needed.

• Tool Integration: Briefly mention how tools like Figma or Sketch facilitated your workflow.

📝 Enhancement Note: Preparation should focus on demonstrating a strong, user-centered design process, excellent communication skills, and a genuine interest in Amadeus and the travel industry. The portfolio presentation is a critical component, requiring clear articulation of your design journey and impact.

📌 Application Steps

To apply for this UX Design Specialist position:

• Submit your application through the Amadeus careers portal via the provided URL.

• Portfolio Customization: Ensure your portfolio is readily accessible and tailored to highlight mobile-first design projects, demonstrating your process from ideation to testing and iteration.

• Resume Optimization: Update your resume to clearly articulate your experience with UX/UI design principles, mobile design best practices, Agile methodologies, and proficiency in key design tools (Figma, Sketch, etc.). Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio, articulating your design process, and answering behavioral questions related to collaboration, problem-solving, and stakeholder management. Be ready to discuss your understanding of the travel industry.

• Company Research: Familiarize yourself with Amadeus, its mission, its products (particularly the Airport Companion App), and its commitment to diversity and inclusion. Understand their Agile development approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.