UX Design Manager, Vice President

📍 Job Overview

Job Title: UX Design Manager, Vice President

Company: JPMorgan Chase & Co.

Location: New York, NY, United States

Job Type: Full time

Category: User Experience (UX) Design Leadership

Date Posted: 2026-02-09T21:23:08

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Lead strategic UX design initiatives for Branded Card products, focusing on Chase Freedom and Slate.

• Drive the development of innovative user experiences by blending business needs with deep user insights and research.

• Mentor and guide a team of UX and content designers, fostering a culture of inclusivity and accessibility.

• Collaborate closely with product, development, and data partners to deliver customer-centric solutions at scale.

• Leverage advanced technical literacy and LLM tools to enhance design efficiency and product speed to market.

📝 Enhancement Note: This role is positioned at a Vice President level, indicating significant strategic influence and responsibility for team leadership and high-impact design outcomes within the Branded Card division of JPMorgan Chase. The emphasis on "design craft skills" and "leadership capabilities" suggests a need for both hands-on design expertise and strong people management.

📈 Primary Responsibilities

• Develop and execute comprehensive design and research strategies for complex projects, ensuring alignment with overarching business objectives and user needs across multiple product areas within the Branded Card portfolio.

• Lead end-to-end design initiatives by creating detailed service flow diagrams, designing intuitive wireframes, and prototyping interactive user experiences for key touchpoints.

• Champion and role-model the adoption of inclusive design practices and accessibility guidelines, actively mentoring junior designers and cultivating a team culture that values diversity and inclusion.

• Collaborate effectively with cross-functional teams, including Product Management, Engineering, and Data Science, to seamlessly integrate user experience design principles into the product development lifecycle and deliver customer-centric solutions.

• Analyze market trends, synthesize feedback from user research, and interpret data insights to inform strategic design decisions and continuously optimize user experiences across various platforms and channels.

• Design and implement scalable design approaches that enable repeatable processes, thereby improving overall product speed to market and operational efficiency.

• Strategically leverage Large Language Model (LLM) tools to create efficiencies within the design process, allowing designers to focus on higher-value, strategic, and impactful work.

• Elevate the overall design craft of the team by modeling best practices, fostering a culture of continuous learning, and facilitating respectful design critique sessions.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, hands-on design execution, and team leadership. The emphasis on "scalable design approaches," "repeatable processes," and "LLM tool utilization" points towards a focus on operational efficiency and modernizing design workflows, which are key aspects of revenue operations and GTM strategies.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for a VP-level design role.

Experience:

• Minimum of 5+ years of progressive experience in user experience design, with a strong track record of leading impactful design initiatives.

Required Skills:

• User Experience (UX) Design: Proficiency in the full spectrum of UX design, including user research, information architecture, interaction design, and visual design.

• Design Strategy & Execution: Proven ability to develop and execute design strategies that align with business objectives and user needs.

• Wireframing & Prototyping: Demonstrated ability to create visual representations of user journeys, including storyboarding, wireframes, and interactive prototypes.

• Inclusive Design & Accessibility: Deep understanding and practical application of inclusive design principles and accessibility guidelines (e.g., WCAG) to ensure equitable user experiences.

• Data-Driven Design: Proven ability to utilize metrics, user data, and A/B testing to measure, analyze, and iteratively improve products and experiences.

• Cross-functional Collaboration: Strong ability to collaborate effectively with product managers, engineers, data analysts, and other stakeholders to achieve shared goals.

• Design Leadership & Mentoring: Experience in guiding, mentoring, and developing junior designers, fostering a positive and productive team environment.

• Storytelling & Stakeholder Alignment: Excellent documentation, presentation, and storytelling skills to align broad cohorts of stakeholders around a design vision and create shared roadmaps.

• Technical Literacy: Advanced understanding of client-side technologies, APIs, microservices, and their impact on user experience design.

• LLM Tool Proficiency: Experience or demonstrated interest in leveraging LLM tools for design efficiency and innovation.

Preferred Skills:

• Design Leadership/Management Experience: Formal experience in leading and managing a team of designers.

• Financial Services Industry Experience: Familiarity with the unique challenges and opportunities within the financial services sector.

• Product Design Expertise: Experience in end-to-end product design, from concept to launch and iteration.

• Experience Strategy Development: Proven ability to define and articulate 'North Star' visions and transformational innovation strategies.

📝 Enhancement Note: The required experience level of 5+ years, coupled with the VP title, suggests that candidates should possess a blend of strong individual contributor design skills and emerging or established leadership capabilities. The emphasis on data, technology, and LLM tools indicates a forward-thinking approach to design operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Design Case Studies: Showcase 2-3 comprehensive case studies detailing complex projects from conception to completion. Each case study should clearly articulate the problem, your role, the design process (including research, wireframing, prototyping, and testing), key decisions, and the measurable impact on user experience and business objectives.

• Strategic Thinking: Evidence of strategic design thinking, including how you translated business goals into user-centered design solutions and defined a 'North Star' vision.

• Process Innovation: Examples of how you've improved design processes, introduced new methodologies, or leveraged technology (like LLM tools) to enhance efficiency and design quality.

• Collaboration & Leadership: Demonstrations of cross-functional collaboration and, if applicable, leadership or mentoring of junior designers.

• Accessibility & Inclusivity: Specific examples of how inclusive design and accessibility principles were integrated into your work.

Process Documentation:

• Workflow Design: Illustrate your ability to diagram service flows and product features, showcasing your understanding of user journeys and system interactions.

• Metrics & Iteration: Present how you've used data and metrics to measure, test, and iterate on designs, demonstrating a commitment to continuous improvement and ROI.

• Scalable Design Systems: Examples of contributions to or creation of scalable design systems or repeatable design approaches that accelerate product development.

📝 Enhancement Note: For a VP-level role, the portfolio should emphasize strategic impact and process improvement, not just individual design execution. Candidates should be prepared to discuss how their design leadership influenced team efficiency and product strategy, particularly in areas like scalability and innovation.

💵 Compensation & Benefits

Salary Range: Given the Vice President title, 5-10 years of experience, and the New York City location, the estimated salary range for this role is expected to be between $170,000 - $250,000 annually. This estimate is based on industry benchmarks for senior UX leadership roles in major financial institutions in high-cost-of-living areas.

Benefits:

• Comprehensive health care coverage (medical, dental, vision)

• Retirement savings plan (e.g., 401(k) with company match)

• Tuition reimbursement for continued education and professional development

• Mental health support services and resources

• Financial coaching and planning services

• On-site health and wellness centers

• Paid time off, including vacation, sick leave, and holidays

• Potential for discretionary incentive compensation (cash and/or equity) based on individual achievements and contributions.

Working Hours: Standard full-time hours are expected, typically around 40 hours per week. While the role is on-site, JPMorgan Chase & Co. may offer some flexibility, but significant time commitment will be required to manage responsibilities and collaborate effectively.

📝 Enhancement Note: The salary range is an estimate for a Vice President role in New York City within a large financial institution. Actual compensation will depend on the candidate's specific experience, skills, and performance during the interview process, as well as internal equity considerations. The benefits listed are standard for large corporations and are particularly attractive for roles with significant responsibilities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, specifically focusing on Consumer & Community Banking and Digital product innovation. JPMorgan Chase is a leading global financial services firm.

Company Size: JPMorgan Chase & Co. is a massive global corporation with over 100,000 employees, indicating a complex organizational structure with ample resources and opportunities for impact.

Founded: 2000 (JPMorgan Chase & Co. as it is known today, through the merger of Chase Manhattan Corporation and J.P. Morgan & Co.). This long history signifies stability and deep-rooted expertise in the financial sector.

Team Structure:

• Reporting: This role reports to a senior leader within the Branded Card UX/Design organization, likely a Senior Director or another VP.

• Direct Reports: Expected to manage a team of UX Designers and Content Designers.

• Cross-functional Collaboration: Works closely with Product Management, Engineering, Data Science, Marketing, Legal, and Compliance teams to ensure cohesive product development and strategy execution.

Methodology:

• User-Centric Design: A strong focus on understanding customer needs through research and data to inform all design decisions.

• Agile Development: Integration of design within agile development cycles to ensure iterative progress and rapid delivery of features.

• Data-Driven Decision Making: Heavy reliance on metrics, analytics, and A/B testing to validate design hypotheses and measure impact.

• Strategic Planning: Development of long-term design visions and roadmaps that align with broader business objectives.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: Working for a large, established financial institution like JPMorgan Chase means operating within a highly regulated environment. The culture emphasizes rigor, data-backed decisions, and a strong focus on customer trust and security. The "Digital team" within CCB is dedicated to innovation, balancing cutting-edge product development with these core principles.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Vice President (VP) level, signifying a senior leadership position. It requires not only deep expertise in UX design but also the ability to strategize, manage teams, influence stakeholders, and drive significant business outcomes. This is a critical juncture for career progression, moving from senior individual contributor or team lead to a strategic leadership role.

Reporting Structure: The VP will likely report to a Senior Director or another executive within the UX/Design or Product organization, overseeing a portfolio of products and a team of designers. This structure allows for strategic alignment with broader organizational goals.

Operations Impact: The UX Design Manager, VP, plays a crucial role in shaping the user experience of critical Branded Card products like Chase Freedom and Slate. Their work directly impacts customer acquisition, retention, engagement, and satisfaction, which are key drivers of revenue and market share within the consumer financial services sector. By ensuring intuitive, accessible, and valuable user experiences, this role contributes directly to the company's financial performance and brand reputation.

Growth Opportunities:

• Leadership Advancement: Potential to move into more senior executive roles (e.g., Senior VP, Head of Design for a larger division) with increased scope and responsibility.

• Strategic Influence: Opportunity to shape the long-term design strategy for major product lines and influence product roadmaps at a senior level.

• Cross-Divisional Mobility: The experience gained in this role can open doors to leadership positions in other divisions or product areas within JPMorgan Chase.

• Industry Recognition: Contributing to innovative UX solutions in the financial services sector can lead to industry recognition and thought leadership opportunities.

• Skill Specialization: Deeper dives into specific areas like AI-driven design, advanced analytics, or large-scale design system implementation.

📝 Enhancement Note: The VP title indicates a significant step up in leadership and strategic responsibility. Candidates should view this as an opportunity to not only manage a team but also to actively shape the design culture and strategic direction of a major business unit within a global financial powerhouse.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment. JPMorgan Chase typically offers modern, well-equipped office spaces designed to foster collaboration and productivity.

Office Location(s): New York City, NY. This location is a major hub for finance and technology, offering a dynamic professional ecosystem. The specific office at 450 W 33rd St is in a prime Manhattan location.

Workspace Context:

• Collaborative Hubs: Expect open-plan areas, meeting rooms, and potentially dedicated collaboration zones designed to facilitate teamwork and brainstorming.

• Technology-Rich Environment: Access to high-performance workstations, advanced design software, and robust IT support necessary for complex design work.

• Team Interaction: Opportunities for daily interaction with direct reports, peers in product and engineering, and other stakeholders, crucial for effective design leadership and project execution.

Work Schedule: A standard full-time schedule (approximately 40 hours/week) is expected. While the role is on-site, the nature of leadership positions often involves flexibility to manage team needs and project deadlines, which may occasionally require working beyond standard hours. Emphasis will be on delivering results and managing team performance rather than strict adherence to time.

📝 Enhancement Note: The on-site requirement in New York City suggests a dynamic, fast-paced environment common in major financial hubs. Candidates should be prepared for a collaborative office setting that prioritizes in-person interaction for strategic discussions and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: In-depth discussion with the hiring manager (likely a Director or Senior VP) focusing on experience, leadership style, strategic thinking, and team management philosophy.

• Design & Strategy Assessment: This may involve a portfolio review presentation, a design challenge (potentially a take-home assignment or an in-person/virtual exercise), and/or interviews with peer leaders in Product and Engineering. This stage will evaluate design craft, strategic approach, problem-solving skills, and ability to articulate design rationale.

• Cross-functional Stakeholder Interviews: Meetings with key partners (e.g., Product, Engineering, Data) to assess collaboration capabilities and ability to influence across teams.

• Final Round/Executive Interview: Potential meeting with a higher-level executive to finalize the decision, focusing on strategic vision and overall leadership potential.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio around 2-3 key case studies that demonstrate end-to-end ownership, strategic problem-solving, and measurable outcomes.

• Quantify Success: For each case study, clearly articulate the problem, your specific role and contributions, the design process, key decisions made, and the quantifiable impact (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion time, efficiency gains).

• Highlight Leadership: If you have managed teams, showcase examples of how you've mentored designers, improved team processes, or fostered a positive design culture.

• Address Strategic Alignment: Be prepared to discuss how your design work connects directly to business objectives and user needs, demonstrating your understanding of the broader commercial context.

• Showcase Process Innovation: Highlight instances where you've introduced new tools (like LLMs), methodologies, or approaches to improve efficiency or design quality.

• Conciseness and Clarity: Present your work clearly and concisely, focusing on the most impactful aspects. Be ready to dive deeper into any area upon request.

Challenge Preparation:

• Understand the Business Context: Research JPMorgan Chase, the Branded Card division, and the competitive landscape of financial services. Understand the challenges and opportunities for digital products in this sector.

• Focus on Strategy and Process: For any design challenge, go beyond just the visual solution. Emphasize your thought process, how you would approach research, identify key user needs, define success metrics, and outline a phased rollout strategy.

• Demonstrate Collaboration: Think about how you would involve stakeholders and incorporate feedback throughout the design process.

• Accessibility and Inclusivity: Ensure your proposed solutions consider diverse user needs and adhere to accessibility best practices.

📝 Enhancement Note: The interview process for a VP-level role at a major financial institution will be rigorous. Candidates should prepare to demonstrate not only strong design skills but also strategic thinking, leadership acumen, and a deep understanding of how design drives business value within a regulated industry. The portfolio review is critical for showcasing this.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop, XD), InVision, Axure RP. Proficiency in at least one primary tool like Figma or Sketch is essential.

• User Research Platforms: UserTesting.com, Lookback, Hotjar, Qualtrics, SurveyMonkey for qualitative and quantitative user feedback.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello for managing design workflows and cross-functional projects.

Analytics & Reporting:

• Web & Product Analytics: Google Analytics, Adobe Analytics, Mixpanel, Amplitude for tracking user behavior, conversion rates, and product performance.

• Data Visualization & BI Tools: Tableau, Power BI, Looker for creating dashboards and reports to communicate insights to stakeholders.

CRM & Automation:

• CRM Systems: While not directly a UX tool, familiarity with CRM platforms like Salesforce can be beneficial for understanding customer data flows.

• Automation Tools: Experience with or understanding of how automation (including LLM tools mentioned) impacts user experience design and product delivery.

• Design System Management: Tools for managing and scaling design systems (e.g., Zeroheight, Storybook, or internal JPMC systems).

📝 Enhancement Note: The mention of "LLM tools" is a key differentiator. Candidates should be prepared to discuss their experience or understanding of how AI and LLMs can be integrated into the design process for efficiency, ideation, or content generation. Familiarity with enterprise-level design systems and analytics platforms is also crucial.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of Chase customers, ensuring all design decisions prioritize user value and satisfaction.

• Data-Driven Excellence: Reliance on data, metrics, and user insights to inform every stage of the design process, from concept validation to iterative improvements.

• Innovation & Efficiency: A drive to create cutting-edge experiences while simultaneously seeking efficiencies in processes and workflows, leveraging technology like LLMs to achieve this.

• Collaboration & Inclusion: Fostering a collaborative environment where diverse perspectives are valued, and inclusive design practices are embedded in the team's DNA.

• Rigor & Accountability: Operating with a high degree of professionalism, attention to detail, and accountability, especially within the regulated financial services industry.

Collaboration Style:

• Integrated Teams: Design is not siloed but is an integral part of cross-functional product teams, working hand-in-hand with Product Management, Engineering, and Data Science.

• Open Feedback Culture: Encouraging constructive critique and open dialogue among designers and with stakeholders to refine designs and improve outcomes.

• Knowledge Sharing: Practices that promote the sharing of best practices, learnings, and new techniques across the design team and broader organization.

• Agile & Iterative: Embracing agile methodologies that allow for continuous feedback loops and iterative improvements based on user and stakeholder input.

📝 Enhancement Note: JPMorgan Chase, as a large financial institution, likely emphasizes values around integrity, trust, and customer focus. For a UX leader, demonstrating how these values translate into design practice and team management will be key. The mention of LLMs suggests an openness to adopting new technologies to enhance efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Navigating the complex regulatory environment of financial services while striving for innovative and user-friendly experiences.

• Scaling Design Across a Large Organization: Ensuring consistency and quality of design across numerous products and platforms within a vast enterprise.

• Driving Adoption of New Tools/Processes: Championing the use of new technologies like LLMs and fostering adoption of new design methodologies across diverse teams.

• Managing Diverse Stakeholder Needs: Effectively aligning the needs and expectations of various stakeholders (product, engineering, legal, marketing, business) with user-centered design principles.

• Measuring Design Impact: Clearly demonstrating the ROI and business value of UX design initiatives in a data-centric organization.

Learning & Development Opportunities:

• Advanced Leadership Training: Access to executive leadership programs and development opportunities within JPMorgan Chase tailored for VP-level talent.

• Industry Conferences & Events: Opportunities to attend leading UX, design, and financial technology conferences to stay abreast of industry trends and network.

• Mentorship Programs: Potential to be mentored by senior leaders or to mentor emerging talent within the organization.

• Specialized Skill Development: Deepening expertise in areas such as AI/ML in design, advanced analytics for UX, or scalable design system architecture.

• Exposure to Diverse Product Lines: Gaining experience across different product areas within the Branded Card portfolio, broadening strategic understanding.

📝 Enhancement Note: This role offers significant opportunities to tackle complex challenges at scale within a leading financial institution. The challenges are directly linked to opportunities for growth, particularly in areas of strategic leadership, process optimization, and technological adoption.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed a comprehensive design strategy for a complex product or initiative. How did you ensure alignment with business objectives and user needs, and what was the outcome?"

• "How would you approach creating scalable design systems and repeatable processes to improve product speed to market within a large organization like ours?"

• "Discuss your experience with LLM tools in a design context. How have you leveraged them, or how would you propose leveraging them, to enhance design efficiency and strategic focus?"

Company & Culture Questions:

• "What interests you specifically about leading UX design for Branded Cards at JPMorgan Chase, and how does your experience align with our mission?"

• "How do you foster a culture of inclusivity and accessibility within a design team, and what are some practical examples of how you've done this?"

• "Describe your approach to mentoring and developing junior designers. What are your key principles for elevating a team's design craft?"

Portfolio Presentation Strategy:

• Tell a Story: Frame each case study as a narrative: the challenge, the journey (your process), the solution, and the impact.

• Quantify Everything: For each project, present clear, measurable results. Use numbers, percentages, and specific data points to demonstrate ROI and user benefit.

• Focus on "Why": Be prepared to articulate the rationale behind your design decisions at every step. Why this approach? Why this feature? Why this metric?

• Showcase Leadership & Collaboration: Highlight instances where you led a team, influenced stakeholders, or collaborated effectively with cross-functional partners.

• Demonstrate Strategic Thinking: Connect your design work directly to business goals and user needs. Show how you think about the broader impact beyond just the interface.

• Be Ready for Deep Dives: Anticipate detailed questions about your process, tools, and decisions. Be prepared to elaborate on any aspect of your work.

📝 Enhancement Note: For a VP role, interviewers will be assessing strategic thinking, leadership potential, and business acumen as much as design skills. Candidates should prepare to discuss their approach to team management, process optimization, and driving business results through design.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in leading design teams, developing design strategy, implementing inclusive design and accessibility, and leveraging data to drive product improvements, specifically mentioning any relevant financial services experience.

• Resume Optimization: Ensure your resume clearly articulates your years of experience, key leadership accomplishments, and proficiency with relevant design and analytics tools, using keywords from the job description such as "UX Design Manager," "Vice President," "Design Strategy," "Inclusive Design," and "LLM Tools."

• Interview Preparation: Practice articulating your design process, leadership philosophy, and strategic thinking using the STAR method (Situation, Task, Action, Result). Prepare specific examples that showcase your ability to manage teams, influence stakeholders, and deliver measurable business impact.

• Company Research: Thoroughly research JPMorgan Chase's Branded Card division, their current digital initiatives, and their stated values. Understand their competitive landscape and be prepared to discuss how your leadership can contribute to their strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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