UX Design Intern

📍 Job Overview

Job Title: UX Design Intern

Company: Munich Re (American Modern)

Location: Amelia, OH, United States

Job Type: Internship

Category: User Experience (UX) Design / Customer Experience (CX)

Date Posted: September 9, 2026

Experience Level: 0-2 Years (Internship)

Remote Status: Hybrid

🚀 Role Summary

• Contribute to customer experience (CX) initiatives by designing user-centric solutions for specialty insurance products.

• Develop a strong portfolio through hands-on project work in areas such as journey mapping, wireframing, prototyping, and user research.

• Collaborate with experienced CX designers and researchers to translate customer insights into actionable design improvements.

• Gain exposure to a hybrid work environment and professional development opportunities within a global reinsurance organization.

• Support agile design sprints and test-and-learn activities to optimize user experiences.

📝 Enhancement Note: This role is specifically for an internship, targeting students pursuing degrees in design or related fields. The focus is on practical application of design principles within the insurance industry, emphasizing a hybrid work model and direct exposure to senior leadership.

📈 Primary Responsibilities

• Assist in socializing policyholder personas through the creation of training materials and engaging design assets.

• Utilize the existing CX Design System to develop materials that consistently place the customer at the forefront of decision-making processes.

• Provide support for agile design sprints, journey development, test-and-learn initiatives, and the subsequent implementation phases.

• Aid in the interpretation of user research findings and the incorporation of these insights into experience design strategies.

• Participate actively in user research activities, prototype testing sessions, stakeholder interviews, and requirements gathering for new features.

• Create essential design artifacts including journey maps, service blueprints, wireframes, mockups, interactive prototypes, and visual storytelling assets.

📝 Enhancement Note: The core responsibilities are centered around practical design execution and support within a CX team. This includes both creation of design deliverables and participation in research and development cycles, all aimed at enhancing the customer experience in the specialty insurance domain.

🎓 Skills & Qualifications

Education:

• Currently pursuing a bachelor's or master's degree at an accredited college or university, with a primary focus in Design or a closely related field.

• Open to students at any year level with a declared design major, a significant demonstrated interest in design, or relevant prior experience. Experience:

• Coursework or practical experience in Design Thinking and Human-Centered Design methodologies, ideally including one or two substantial design projects.

• Demonstrated ability to work both independently and collaboratively within a team setting.

• Eagerness to learn, take initiative, and actively contribute to meaningful projects. Required Skills:

• Portfolio demonstrating design experience, storytelling capabilities, and presentation skills.

• Foundational knowledge of user-centered design principles, agile collaboration frameworks, and customer insight gathering.

• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Strong communication, organizational, and problem-solving skills. Preferred Skills:

• Familiarity with design tools such as Figma or Adobe Express.

• Prior experience with UX portfolio development, service prototyping, canvas methods, or specific knowledge of the insurance industry.

📝 Enhancement Note: The emphasis is on a strong design foundation, demonstrated through a portfolio, and a proactive learning attitude. While specific tool proficiency is a plus, the core requirement is a solid understanding of user-centered design principles and the ability to apply them in a practical setting.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing design thinking, human-centered design projects, and storytelling abilities.

• Examples of creating customer-centric materials and assets that align with design system principles.

• Documentation of involvement in agile design sprints, journey development, or test-and-learn activities.

• Evidence of interpreting user research and translating insights into actionable design improvements.

• Demonstrations of creating key UX deliverables such as journey maps, service blueprints, wireframes, and prototypes. Process Documentation:

• Experience or coursework in Design Thinking and Human-Centered Design methodologies.

• Understanding of user-centered design principles and how they are applied in product development.

• Familiarity with agile collaboration and its role in iterative design processes.

• Ability to support test-and-learn activities and incorporate findings into design iterations.

📝 Enhancement Note: The portfolio is a critical component for this internship, serving as tangible proof of design skills and potential. It should highlight projects that demonstrate a user-centric approach and understanding of the design process from research to implementation.

💵 Compensation & Benefits

Salary Range:

• While not explicitly stated, typical U.S. summer internship compensation for UX Design roles in the Midwest region with companies of Munich Re's caliber (a large, established financial services firm) can range from $20 to $30 per hour, depending on the intern's year in school and specific qualifications. For a 40-hour work week over a standard 10-12 week internship, this would equate to approximately $800 - $1,200 per week.

• Research Methodology: This estimate is based on general industry data for internships in the U.S. Midwest, considering the company's size and reputation, and the specialized nature of UX design. Specific rates are determined by the company's internal compensation structure for interns.

Benefits:

• Mentoring: Dedicated guidance and support from experienced customer experience experts and design professionals.

• Professional Networking: Opportunities to connect with fellow interns, experienced staff, senior leaders, and potentially the CEO.

• Community Outreach: Participation in volunteer opportunities and community engagement initiatives.

• Meaningful Work: Experience contributing to real projects that support business objectives and provide valuable industry exposure.

• Flexible Hybrid Work: Enjoy the benefits of both in-person collaboration and remote work flexibility.

Working Hours:

• Full-time commitment, expected to be approximately 40 hours per week for the duration of the summer internship program.

• Hybrid work environment, requiring 40-50% of time spent in the Amelia, Ohio office. Specific in-office days include Wednesdays as the team's dedicated office day, plus one to two additional flexible office days per week.

📝 Enhancement Note: The compensation is structured as an hourly wage typical for internships. The benefits focus heavily on professional development, networking, and gaining practical experience, aligning with the goals of an internship program.

🎯 Team & Company Context

🏢 Company Culture

Industry: Specialty Insurance (part of the broader Financial Services and Reinsurance sector). American Modern, as a subsidiary of Munich Re, operates in a highly regulated and data-intensive environment, emphasizing stability, risk management, and customer protection.

Company Size: Munich Re is a global leader in reinsurance, with a substantial workforce. American Modern, as a subsidiary, benefits from this scale while likely maintaining a distinct culture focused on specialty insurance. The internship program suggests a commitment to talent development and future workforce planning.

Founded: Munich Re was founded in 1866. American Modern was founded in 1939. This long history indicates a stable and established organization with deep industry expertise.

Team Structure:

• The role is within the Customer Experience (CX) Team. This team is dedicated to making American Modern the easiest specialty insurance company to do business with.

• Interns will work alongside experienced designers and researchers, indicating a collaborative and knowledge-sharing environment.

• The CX team likely collaborates closely with product development, underwriting, marketing, and IT departments to ensure a cohesive customer journey.

• Reporting structure involves direct supervision by managers and mentors within the CX team, with opportunities for broader interaction with senior leadership. Methodology:

• Customer-Led Perspective: The team's approach is centered on understanding and addressing customer needs and pain points.

• Design Thinking & Human-Centered Design: These methodologies are fundamental to the team's process for identifying problems and developing solutions.

• Agile Sprints & Test-and-Learn: The team employs iterative development processes to quickly test hypotheses and gather feedback for continuous improvement.

• Data-Driven Insights: Research findings are crucial for informing design decisions and demonstrating value.

Company Website: https://www.munichre.com/ and https://www.american-modern.com/

📝 Enhancement Note: The company culture is characterized by a commitment to customer experience, innovation within a stable insurance framework, and professional development, particularly for interns. The hybrid work model and emphasis on collaboration are key cultural aspects.

📈 Career & Growth Analysis

Operations Career Level: This is an Internship Level role, designed for individuals early in their career development, typically pursuing academic degrees. It's an entry point to gain foundational experience in UX/CX design within a corporate environment.

Reporting Structure:

• The intern will report to a manager or lead within the Customer Experience (CX) team.

• They will receive direct mentorship from experienced designers and researchers.

• The role involves collaboration with cross-functional teams and exposure to senior leadership through presentations and networking events. Operations Impact:

• While an intern's direct impact is focused on project contributions, the work directly influences the customer experience and the ease of doing business with American Modern.

• By helping to socialize personas, refine journeys, and test designs, the intern contributes to improving customer satisfaction, operational efficiency, and potentially new product development.

• The role provides a practical understanding of how UX/CX design contributes to business objectives in the insurance sector. Growth Opportunities:

• Skill Development: Deepen expertise in design thinking, human-centered design, journey mapping, prototyping, and user research. Gain proficiency in design tools like Figma.

• Portfolio Enhancement: Produce portfolio-ready work that can be leveraged for future job applications.

• Industry Exposure: Gain insights into the specialty insurance industry and the role of CX within it.

• Networking: Build a professional network with peers, mentors, and leaders within American Modern and Munich Re.

• Potential for Future Roles: Successful interns may be considered for future full-time opportunities or subsequent internships.

📝 Enhancement Note: The growth trajectory for an intern is primarily focused on skill acquisition, portfolio building, and understanding the professional environment. The role is a stepping stone, offering a comprehensive learning experience rather than immediate advancement into a full-time position, though it can lead to such opportunities.

🌐 Work Environment

Office Type: Hybrid work environment. This combines the benefits of remote work with in-office collaboration.

Office Location(s): Amelia, Ohio, located near Cincinnati. This is the primary office location for the intern's hybrid work arrangement.

Workspace Context:

• Collaborative Environment: The office setting is designed to foster collaboration, with designated team days (Wednesdays) and opportunities for informal interactions.

• Tools and Technology: Interns will have access to standard office technology and potentially specialized design software like Figma, depending on team standard practices.

• Team Interaction: Regular face-to-face interaction with the CX team is expected, facilitating mentorship, knowledge sharing, and team cohesion.

Work Schedule:

• Full-time commitment (40 hours per week) for the duration of the summer internship program.

• Hybrid schedule requiring 40-50% of time in the Amelia office. This includes a mandatory team office day on Wednesdays and 1-2 additional flexible office days per week.

• This schedule is designed to balance focused individual work with collaborative team activities.

📝 Enhancement Note: The hybrid nature of the work environment is a key feature, offering flexibility while ensuring sufficient in-person interaction for mentorship and team integration. The Amelia office serves as the hub for these in-office activities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess qualifications, academic background, and alignment with internship requirements.

• Portfolio Review: A critical step where candidates are expected to present their design portfolio, showcasing relevant projects and design thinking. This may occur during or after an initial interview.

• Behavioral/Situational Interviews: Interviews with hiring managers and team members to assess communication skills, problem-solving abilities, teamwork aptitude, and cultural fit. Questions will likely probe design process, collaboration experiences, and motivation for the internship.

• Case Study/Design Challenge (Potential): While not explicitly stated, some internships may include a small design exercise or case study to evaluate practical design skills and problem-solving approach.

• Final Round: May involve meeting with senior CX leadership or HR to discuss career aspirations and confirm fit.

Portfolio Review Tips:

• Curate Select Projects: Choose 2-3 projects that best represent your design skills, process, and impact. Focus on quality over quantity.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process (research, ideation, prototyping, testing), the solutions, and the outcomes or learnings.

• Highlight Process: Emphasize your thought process, decision-making, and how you applied design principles (especially human-centered design).

• Showcase Deliverables: Include wireframes, mockups, prototypes, journey maps, or other relevant artifacts.

• Tailor to the Role: If possible, highlight projects that align with the insurance industry or customer experience challenges.

• Prepare for Presentation: Be ready to verbally walk through your portfolio, explaining your contributions and insights clearly and concisely.

Challenge Preparation:

• Understand the CX Focus: Familiarize yourself with American Modern's business (specialty insurance) and their stated goal of being the easiest company to do business with.

• Review Design Thinking Principles: Be ready to discuss how you would approach a design problem using these methodologies.

• Practice Articulation: Work on clearly explaining complex design concepts and your project rationale.

• Research the Company: Understand Munich Re's global presence and American Modern's specific market position.

📝 Enhancement Note: The application process heavily relies on the candidate's portfolio as proof of capability. Strong storytelling and clear articulation of design process are key. Preparation should focus on demonstrating understanding of customer experience principles and the company's business context.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite: Essential for general productivity, documentation, and presentations (Word, Excel, PowerPoint, Outlook).

• Figma: A preferred tool for collaborative interface design, wireframing, and prototyping. Familiarity is a significant plus.

• Adobe Express: Another design tool that is considered a bonus qualification, useful for creating visual assets.

Analytics & Reporting:

• While not explicitly mentioned for the intern, the CX team likely uses analytics tools to understand user behavior and measure the impact of design changes. Familiarity with general data analysis concepts is beneficial. CRM & Automation:

• Interns may interact with CRM systems or other business platforms indirectly. Understanding how customer data informs design is valuable.

📝 Enhancement Note: Proficiency in Microsoft Office is a baseline requirement. Experience with Figma is highly desirable and will be a strong differentiator. Familiarity with Adobe Express is an added bonus. The focus is on core design tools relevant to UX/CX work.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: The core value driving the CX team's efforts is to make American Modern the easiest specialty insurance company to do business with, prioritizing customer needs and satisfaction.

• Innovation: While operating in a traditional industry, there's an emphasis on creating innovative solutions and improving customer experiences.

• Collaboration: The hybrid model and team structure promote cross-functional teamwork and knowledge sharing.

• Continuous Improvement: The use of agile methodologies and test-and-learn approaches reflects a commitment to ongoing optimization of processes and experiences.

• Data-Driven Decision Making: Insights from user research and analytics are critical for informing design choices and measuring success.

Collaboration Style:

• Cross-functional Integration: The CX team works closely with various departments (product, IT, marketing) to ensure a seamless customer journey.

• Feedback Exchange: A culture of constructive feedback is likely present, encouraged through agile sprints and team reviews.

• Knowledge Sharing: Mentorship and team collaboration facilitate the sharing of best practices and learnings within the CX domain.

• Hybrid Team Dynamics: The team navigates collaboration effectively in a hybrid environment, balancing in-person and remote interactions.

📝 Enhancement Note: The team culture is driven by a strong focus on the customer, supported by collaborative practices and a commitment to continuous improvement through data and agile methods. The hybrid work arrangement necessitates a proactive approach to communication and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Research into Design: Effectively converting raw user research data and customer insights into tangible design solutions that address business needs.

• Navigating a Hybrid Work Model: Adapting to a work environment that requires balancing independent work with collaborative team activities in person and remotely.

• Understanding a Complex Industry: Gaining a foundational understanding of the specialty insurance landscape and its unique customer needs.

• Developing a Professional Portfolio: Creating impactful portfolio pieces within a limited internship timeframe that showcase acquired skills.

Learning & Development Opportunities:

• Mentorship: Direct guidance from experienced UX/CX professionals offering career advice and skill development support.

• Hands-on Project Experience: Working on real-world projects that provide practical, portfolio-ready outputs.

• Industry Exposure: Learning about the insurance sector and the strategic importance of customer experience.

• Networking: Building connections with peers and industry professionals through structured events and daily interactions.

• Skill Enhancement: Opportunity to develop and refine skills in design thinking, user research, prototyping, and utilizing design tools.

📝 Enhancement Note: The challenges are typical for an internship, focusing on learning curves and skill application. The growth opportunities are robust, emphasizing practical experience, mentorship, and industry exposure as key benefits of the program.

💡 Interview Preparation

Strategy Questions:

• "Describe a project from your portfolio where you applied human-centered design principles. What was the problem, your process, and the outcome?" (Focus on articulating your design process and user-centricity.)

• "How would you approach designing a new feature for a specialty insurance policy renewal process, considering both customer ease and business requirements?" (Demonstrate your problem-solving approach and ability to balance user needs with business goals.)

• "Imagine you receive conflicting feedback from user research. How would you decide which feedback to prioritize for your design?" (Showcase your critical thinking and decision-making process.) Company & Culture Questions:

• "Why are you interested in a UX Design internship specifically within the insurance industry?" (Connect your interest to the company's mission or the industry's challenges.)

• "How do you see yourself contributing to a hybrid team environment like ours?" (Highlight your collaboration skills and adaptability.)

• "What do you hope to achieve and learn during this internship at American Modern?" (Align your goals with the program's offerings.) Portfolio Presentation Strategy:

• Structure for Impact: Begin with an overview of the project's challenge and your role. Clearly outline your design process step-by-step, explaining your rationale at each stage.

• Showcase Deliverables Visually: Present wireframes, mockups, prototypes, and journey maps effectively. Explain how these artifacts contributed to the solution.

• Quantify Impact (if possible): If you have any metrics or user feedback that demonstrate the success or learnings from your project, present them.

• Focus on Learnings: Be prepared to discuss what you learned from each project, including any challenges faced and how you overcame them.

• Conciseness: Keep your presentation focused and within the allocated time, ensuring you cover the most critical aspects of your work.

📝 Enhancement Note: Interview preparation should focus on showcasing a strong understanding of UX/CX principles, a clear design process, and the ability to articulate contributions effectively, especially through the portfolio. Demonstrating enthusiasm for the insurance industry and the company's CX goals is also crucial.

📌 Application Steps

To apply for this UX Design Internship position:

• Submit your application through the provided link on the Munich Re career portal.

• Tailor your Resume: Highlight academic achievements, relevant coursework (e.g., Design Thinking, Human-Centered Design), and any personal design projects that demonstrate your skills and passion. Use keywords from the job description.

• Prepare Your Portfolio: Curate 2-3 of your strongest design projects. Ensure it's easily accessible (e.g., a website or PDF) and clearly showcases your process, deliverables, and problem-solving abilities. Focus on projects that align with customer experience or user-centered design.

• Practice Your Pitch: Be ready to articulate your interest in UX design, the insurance industry, and American Modern. Practice walking through your portfolio projects concisely and effectively.

• Research American Modern: Understand their business, their mission to be the easiest specialty insurance company to do business with, and their commitment to customer experience. This will help you tailor your responses and show genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.