UX Design Associate

📍 Job Overview

Job Title: UX Design Associate

Company: Kyndryl

Location: Dallas, Texas, United States / Frisco, Texas, United States

Job Type: Full Time

Category: User Experience (UX) Design / AI Design

Date Posted: September 15, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Spearhead the design of intuitive and collaborative human-AI interaction patterns for advanced technology systems.

• Architect intentional user journeys that simplify complex, multi-step agentic reasoning for end-users.

• Design dynamic interfaces that gracefully handle AI latency, ambiguity, and error states, ensuring user control.

• Facilitate co-creation workshops and usability testing to align desirability with technical feasibility.

• Champion ethical, accessible, and inclusive AI experiences that cater to diverse user backgrounds.

📝 Enhancement Note: This role is specifically focused on the emerging field of AI UX, with an emphasis on "agentic AI," which implies systems capable of independent reasoning and action. The role requires a blend of traditional UX skills and a forward-thinking approach to designing interactions with intelligent systems.

📈 Primary Responsibilities

• Lead user research initiatives to identify pain points and opportunities within human-AI relationships, translating findings into actionable journey maps.

• Develop and prototype dynamic interaction models and UI patterns specifically designed for non-deterministic AI behaviors and responses.

• Design critical "Human-in-the-Loop" (HITL) moments within automated workflows, ensuring transparency, trust, and effective human validation.

• Collaborate closely with creative technologists and AI engineers to bridge the gap between user needs and system capabilities.

• Present design concepts, research findings, and strategic recommendations to clients and internal stakeholders with clarity and conviction.

• Advocate for and implement accessibility standards and inclusive design principles within AI-driven user experiences.

• Maintain a strong point of view on how agentic AI can enhance human-centered design practices throughout the entire product lifecycle.

• Utilize storytelling to inspire alignment and drive consensus on design direction across cross-functional teams.

📝 Enhancement Note: The emphasis on "architecting intentional journeys," "designing for non-deterministic UI," and "mastering Human-in-the-Loop" highlights the advanced nature of this AI UX role, moving beyond standard interface design to encompass complex AI behaviors and user trust in autonomous systems.

🎓 Skills & Qualifications

Education: Bachelor's degree in UX/Experience Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: 2-5 years of professional experience in UX/Experience Design, with a demonstrated track record of successfully delivering enterprise-level or innovation-studio projects.

Required Skills:

• Proficiency in user-centered design principles, interaction design methodologies, and usability testing techniques.

• Demonstrated ability to facilitate co-creation sessions, design thinking workshops, and client presentations.

• A strong, well-articulated point of view on how AI can drive human-centered design and foster co-creation.

• Experience with emerging AI assistant tools such as Figma Make, MiroAI, Adobe Firefly, or similar platforms.

• Expertise in Figma, Sketch, or comparable professional prototyping and design tools.

• Proven experience collaborating effectively with developers and product managers to translate user research into actionable design deliverables.

• Excellent written and verbal communication skills in English, with the ability to articulate complex design concepts clearly.

• A robust portfolio showcasing enterprise or innovation-studio UX/experience design projects. Preferred Skills:

• Direct experience specifically with AI, agentic AI/UX, and data-driven design approaches.

• Familiarity with designing for complex, multi-step reasoning processes or autonomous systems.

• Understanding of accessibility standards (e.g., WCAG) and inclusive design practices.

• Experience in designing for latency, ambiguity, and error states in interactive systems.

📝 Enhancement Note: The requirement for a strong portfolio of "enterprise or innovation-studio projects" suggests a need for candidates who have experience with complex, large-scale applications or cutting-edge exploratory design. The explicit mention of "agentic AI/UX" and specific emerging AI tools indicates a focus on pioneering work in this domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase projects demonstrating a deep understanding of user-centered design principles applied to complex systems.

• Include case studies detailing the process from research and ideation through to final design and user testing.

• Highlight specific examples of designing for AI, agentic reasoning, or complex interactive workflows, detailing the challenges and solutions.

• Demonstrate proficiency in prototyping tools (Figma, Sketch) with interactive prototypes that illustrate user flows and interaction patterns.

• Present clear evidence of collaboration with development teams and product managers to bring designs to fruition. Process Documentation:

• Illustrate your approach to user research, including methodologies for understanding user needs in AI-driven contexts.

• Detail your process for designing and iterating on dynamic UIs that accommodate AI latency and ambiguity.

• Document your experience with Human-in-the-Loop (HITL) design patterns and the rationale behind their implementation.

• Showcase how you facilitate co-creation sessions and gather feedback to refine designs.

• Provide examples of how you translate user insights and AI capabilities into intuitive user journeys.

📝 Enhancement Note: Given the focus on AI and agentic systems, the portfolio should ideally include examples of designing for uncertainty, AI decision-making, and the collaboration between humans and intelligent agents. Evidence of adapting design processes for these novel interactions will be critical.

💵 Compensation & Benefits

Salary Range: $63,360 to $114,120 annually (for full-time schedule in the US).

• Note on Regional Adjustments:

  • California (San Francisco Bay Area): $76,080 to $137,040
  • California (All Other): $69,720 to $125,640
  • Colorado: $63,360 to $114,120
  • Massachusetts: $63,360 to $125,640
  • New York City: $76,080 to $137,040
  • Washington: $69,720 to $125,640
  • Washington DC: $69,720 to $125,640

• Actual compensation will depend on factors such as geographic location, job-related skills, and experience.

• Compensation will not fall below any applicable state, city, or local minimum wage requirements. Benefits:

• Comprehensive medical and dental coverage.

• Disability benefits.

• Retirement benefits.

• Paid leave and paid time off.

• Eligibility for Kyndryl’s discretionary annual bonus program (performance-based).

• Extensive learning and certification programs, including access to platforms like Microsoft, Google, Amazon, and Skillsoft.

Working Hours: Standard full-time work schedule (approximately 40 hours per week).

📝 Enhancement Note: The salary ranges provided are specific to different US regions, reflecting cost of living and market demand. The inclusion of a wide array of learning and certification programs is a significant benefit for career development in the rapidly evolving tech landscape, particularly in AI.

🎯 Team & Company Context