UI UX Designer

📍 Job Overview

Job Title: UI UX Designer

Company: ACSC Management Services Inc

Location: Los Angeles, California, United States

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-06-26

Experience Level: Mid-Senior Level (4-6 years)

Remote Status: On-site

🚀 Role Summary

• Drive the design and development of intuitive user interfaces and exceptional user experiences for Auto Club Enterprises (ACE) digital products, focusing on enhancing member engagement and satisfaction.

• Translate complex ideas and business requirements into tangible low-to-high fidelity wireframes and interactive prototypes, ensuring a seamless and efficient user journey across web and mobile platforms.

• Collaborate closely with cross-functional product development teams, including engineers and product managers, to align design solutions with technical feasibility and business objectives, fostering a unified product vision.

• Develop, maintain, and communicate a comprehensive style guide and design library to ensure aesthetic consistency and adherence to brand standards across all digital touchpoints.

• Conduct user research and usability testing to identify potential problem areas and validate design solutions, ensuring that user needs are at the forefront of the product development lifecycle.

📝 Enhancement Note: While the title is "UI UX Designer," the core responsibilities and required skills point towards a product design role with a strong emphasis on user experience. The mention of "debugging" in the original description is unusual for a pure design role and might indicate a need for some understanding of front-end implementation challenges, though this is not a primary focus. The role is firmly embedded within the product development lifecycle, requiring close collaboration with technical teams.

📈 Primary Responsibilities

• Design, prototype, and test information architectures to ensure a consistent and unified aesthetic and user experience across all ACE digital products, from initial concept to final implementation.

• Create intuitive and user-centered designs by translating user needs and business requirements into detailed wireframes, user flows, and interactive prototypes using industry-standard design tools.

• Develop, update, and publish the ACE Enterprise style guide and design library, ensuring all visual and interactive elements adhere to brand guidelines and accessibility standards.

• Articulate, develop, and model the end-user experience through visual design and interaction design principles, aiming to make user interaction simple, efficient, and enjoyable.

• Research potential problem areas on digital channels (website and mobile applications) and other member touchpoints, translating findings into actionable design recommendations and specifications.

• Translate member solution requirements and defined User Experience principles into User Interface specifications, encompassing user research, usability testing outcomes, information architecture, and interaction design details.

• Facilitate collaborative design workshops and brainstorming sessions with key stakeholders, including product managers, engineers, and business leaders, to gather insights and drive consensus on design direction.

• Work closely with other members of the product and development team to provide constructive feedback and design consultation, ensuring design integrity throughout the development process.

• Support and collaborate with cross-functional teams to define, design, deploy, and implement features into new and existing applications across multiple digital platforms, ensuring a cohesive user experience.

• Communicate and present design recommendations and solutions effectively to key stakeholders, clearly articulating user needs, design rationale, and the expected business impact.

• Demonstrate a high degree of independent decision-making and problem-solving skills to navigate design challenges and inform the development and implementation of new processes and features.

📝 Enhancement Note: The responsibilities emphasize a full-cycle UX/UI design process, from research and ideation to prototyping and collaboration with development. The inclusion of "debugging" in the original description is noted but not emphasized in the responsibilities, as it's likely beyond the scope of a typical UX Designer role. The focus is on design strategy, user advocacy, and cross-functional teamwork.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or an equivalent combination of education and relevant professional experience.

Experience: 4-6 years of progressive experience in user experience (UX) design, UI design, or a closely related field, with a proven track record of delivering successful digital products.

Required Skills:

• Proven expertise in designing, prototyping, and testing information architectures to ensure cohesive user experiences across digital platforms.

• Strong proficiency in creating intuitive user experiences through a deep understanding of design concepts, wireframing, and prototyping methodologies.

• Demonstrated ability to translate abstract ideas and concepts into detailed low to high fidelity wireframes and interactive prototypes.

• Experience in developing and maintaining design systems, style guides, and component libraries to ensure visual consistency and brand adherence.

• Skill in creating production-ready graphic assets for various project needs, adhering to technical specifications and design best practices.

• Ability to articulate, develop, and model end-user experiences, focusing on visual design and interaction to simplify user journeys.

• Experience in conducting user research, including identifying problem areas, gathering insights, and translating findings into design solutions.

• Proficiency in conducting usability testing to validate design hypotheses and gather feedback for iterative improvements.

• Strong analytical, communication, and presentation skills, with the ability to effectively articulate design rationale and user needs to diverse stakeholders.

• Expertise with core design tools: Adobe Creative Cloud (Photoshop, Illustrator), Sketch, Zeplin, and Adobe XD.

• Solid understanding of latest versions of HTML/CSS and their implications for UI design.

• Familiarity with CSS pre-processors such as SASS or LESS. Preferred Skills:

• Experience with Origami or similar advanced prototyping tools for creating highly interactive and complex prototypes.

• Familiarity with front-end development principles and best practices, enabling effective collaboration with engineering teams.

• Experience working within an Agile/Scrum development environment.

• Knowledge of accessibility standards (e.g., WCAG) and experience designing inclusive user interfaces.

• A portfolio demonstrating a strong understanding of user-centered design principles and a variety of successful UX/UI projects.

📝 Enhancement Note: The required skills are comprehensive and align with mid-level UX/UI design roles. The "latest versions of HTML/CSS" and CSS pre-processor knowledge suggest a need for the designer to understand how their designs will be implemented, facilitating better collaboration with developers. Origami is listed as a "plus," indicating it's a desirable but not mandatory skill.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX/UI design projects, with a strong emphasis on demonstrating the design process from problem identification to solution implementation.

• Case studies that clearly articulate the challenge, your role, the design process, key decisions made, and the measurable impact of your solutions on user experience and business goals.

• Examples of wireframes, user flows, interactive prototypes, and final visual designs, highlighting your ability to translate user needs into functional and aesthetically pleasing interfaces.

• Documentation of user research findings, usability testing results, and how this data informed design iterations and improvements.

• Evidence of creating and maintaining design systems, style guides, or component libraries to ensure consistency and scalability. Process Documentation:

• Ability to document and articulate design processes, including user research methodologies, wireframing techniques, prototyping workflows, and usability testing procedures.

• Experience in collaborating with development teams to define UI specifications and ensure accurate implementation of designs.

• Understanding of how to integrate design feedback loops and iterative improvements into the product development lifecycle.

• Demonstrated ability to contribute to and refine design documentation, ensuring clarity and usability for cross-functional teams.

📝 Enhancement Note: For a UI/UX Designer, a robust portfolio is paramount. The emphasis here is on demonstrating the process and impact, not just the final visuals. The inclusion of "process documentation" suggests an expectation that the candidate can clearly articulate their workflow and contribute to the team's overall design process maturity.

💵 Compensation & Benefits

Salary Range: $99,500.00 - $132,900.00 USD per year.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans to support employee well-being.

• Retirement Savings: 401(K) saving plans with a company match, alongside a company-provided Pension plan, offering robust long-term financial security.

• Educational Support: Tuition assistance programs to encourage continuous learning and professional development.

• Work-Life Balance: Floating holidays and Paid Time Off (PTO) specifically allocated for community volunteer programs, promoting civic engagement.

• Family Support: Paid parental leave to support new parents.

• Wellness Initiatives: Access to wellness programs designed to promote a healthy lifestyle.

• Employee Perks: Extensive employee discounts on AAA memberships, insurance, travel, entertainment, and various services, providing significant cost savings.

Working Hours: Standard full-time work week, typically 40 hours per week. While specific flexibility is not detailed, the nature of design work often allows for some degree of adaptive scheduling within business hours, especially when collaborating with teams across different time zones if applicable.

📝 Enhancement Note: The salary range provided is competitive for a UI UX Designer with 4-6 years of experience in a major metropolitan area like Los Angeles. The benefits package is exceptionally strong, particularly the inclusion of both a 401(K) with match and a pension, which is increasingly rare. The emphasis on community volunteer PTO and paid parental leave highlights a company culture that values employee well-being and social responsibility. The "40 hours per week" is a standard baseline, and further clarification on flexible work arrangements would be beneficial for candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Automotive Services, Insurance, Travel, and Financial Services. Auto Club Enterprises (ACE) operates as a major entity within the national AAA federation, leveraging decades of brand recognition and a vast member base. Its operations are deeply intertwined with serving a large consumer market, requiring a focus on member experience and trust.

Company Size: Large Enterprise; Auto Club Enterprises is part of the AAA federation, with nearly 17,000 employees operating across 24 states and serving over 18 million members. This scale implies a structured environment with established processes, significant resources, and opportunities for impact across a broad user base.

Founded: The Automobile Club of Southern California, a precursor and integral part of ACE, was founded in 1900. This long history signifies stability, deep-rooted expertise in member services, and a company culture that likely values tradition, reliability, and long-term member relationships.

Team Structure:

• The UI/UX Design team is likely part of a larger Product Development or Digital Transformation department. It comprises specialists in user experience, user interface design, and potentially user research.

• Reporting structures are typically hierarchical within large organizations, with designers reporting to a Design Lead or Manager, who in turn reports to a Director of Product or Digital Experience.

• Cross-functional collaboration is essential, with designers working closely with Product Managers, Software Engineers, Quality Assurance Testers, and Marketing teams to ensure the successful delivery of digital products. Methodology:

• Data analysis and insights are crucial, with a focus on leveraging member data, website analytics, and user feedback to inform design decisions and measure the effectiveness of UX/UI implementations.

• Workflow planning and optimization strategies are applied to streamline the design process, from initial concept through to final handover to development, ensuring efficiency and timely delivery.

• Automation and efficiency practices are likely employed in design workflows, such as using design system components, prototyping tools, and collaboration platforms to reduce manual effort and speed up iteration cycles.

Company Website: https://careers.ace.aaa.com/us/en

📝 Enhancement Note: The company's long history and affiliation with AAA suggest a culture that prioritizes stability, member trust, and service excellence. The scale of operations means that design decisions can impact millions, making this a high-impact role. The emphasis on diversity ("When we embrace our diversity – we win. All of Us!") indicates a commitment to an inclusive workplace.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level to Senior UI/UX Designer. It requires a solid foundation of 4-6 years of experience, demonstrating the ability to work independently on complex design tasks, contribute to design strategy, and mentor junior designers if necessary. The scope involves end-to-end design ownership for digital products and significant collaboration with cross-functional teams.

Reporting Structure: The UI/UX Designer will likely report to a Design Manager or Lead within the Product Development or Digital Experience division. They will collaborate extensively with Product Managers, Software Engineers, and other stakeholders across various departments, including Marketing and Member Services.

Operations Impact: The UI/UX Designer's work directly impacts the member experience, influencing key business metrics such as member satisfaction, digital product adoption rates, conversion rates for services, and operational efficiency through intuitive self-service tools. By improving the usability and desirability of digital platforms, the designer contributes significantly to member retention and acquisition, ultimately driving revenue and brand loyalty.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specialized areas like interaction design, user research methodologies, accessibility design, or motion graphics. Advanced training in new design tools and technologies.

• Leadership Development: Potential to move into a Senior UI/UX Designer role, taking on more complex projects, leading design initiatives, and potentially mentoring junior designers. Further progression could lead to Design Lead or Management positions.

• Cross-Functional Mobility: Exposure to various aspects of product development and business operations can open doors to roles in Product Management, UX Research, or even specialized areas within the broader AAA organization.

📝 Enhancement Note: The role offers a clear path for career progression within a large, established organization. The emphasis on impact on member experience and business metrics is key for candidates looking to demonstrate value beyond just aesthetic design. The potential for growth within specialized design fields or into leadership roles is a significant draw.

🌐 Work Environment

Office Type: The role is described as "On-site," indicating a traditional office-based work environment. This suggests a collaborative setting within a physical workspace designed for team interaction.

Office Location(s): Los Angeles, California. This location offers access to a vibrant tech and design community, with potential for networking and professional development opportunities within the broader Southern California region. Specific office details regarding amenities or layout are not provided but can be inferred as typical for a large corporate environment.

Workspace Context:

• The physical office environment likely promotes collaboration, with shared workspaces, meeting rooms, and common areas designed to facilitate interaction between team members.

• Access to necessary design tools and technology, including high-performance workstations, software licenses, and potentially specialized hardware for prototyping or testing, is expected.

• Opportunities for direct interaction with the design team, product managers, and other cross-functional colleagues are inherent in an on-site setup, fostering a strong sense of team cohesion and facilitating real-time problem-solving.

Work Schedule: The standard work schedule is 40 hours per week. While specific flexibility is not detailed, on-site roles in large corporations often adhere to core business hours, with potential for some flexibility depending on team needs and manager discretion. The nature of design work may also allow for focused deep-work periods.

📝 Enhancement Note: The "On-site" requirement is a key differentiator. Candidates should be prepared for a traditional office environment in Los Angeles. The benefits of this include direct collaboration and immersion in company culture, which can be advantageous for team building and rapid problem-solving.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, detailing 2-3 key projects. This stage focuses on demonstrating the design process, problem-solving skills, and the impact of their work. Be prepared to articulate your role, the challenges faced, design decisions, and quantifiable outcomes.

• Design Challenge/Exercise: A practical design exercise, either take-home or in-person, may be assigned to evaluate problem-solving abilities, design thinking, and proficiency with design tools. This could involve redesigning a feature or creating a concept for a new one.

• Stakeholder Interviews: Interviews with design team members, product managers, and potentially engineering leads to assess technical skills, collaboration style, and alignment with team and company values. Expect behavioral questions and scenario-based inquiries.

• Final Interview: A concluding interview, possibly with a senior leader, to discuss overall fit, career aspirations, and confirm details.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your end-to-end UX/UI process, problem-solving skills, and impact. Tailor your selections to align with the responsibilities outlined in the job description (e.g., digital products, member experience).

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, your design process (research, ideation, prototyping, testing), key decisions and rationale, and the measurable results or learnings.

• Highlight Process, Not Just Pixels: While visual quality is important, emphasize how you arrived at your solutions. Showcase wireframes, user flows, research insights, and testing feedback to demonstrate your user-centered approach.

• Quantify Impact: Whenever possible, include metrics that demonstrate the success of your designs (e.g., increased conversion rates, improved task completion times, higher user satisfaction scores).

• Be Prepared for Deep Dives: Anticipate questions about your design choices, how you handled disagreements, and what you would do differently.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research AAA's current digital offerings and member needs to inform your approach.

• Focus on Process: Even if time is limited, outline your thought process, research approach, and key design considerations. It's often more about the methodology than a fully polished final product.

• Prioritize: Identify the most critical aspects of the challenge and focus your efforts there. Make informed trade-offs if necessary.

• Practice Presentation: Be ready to present your challenge solution concisely and effectively, explaining your rationale and key design decisions.

📝 Enhancement Note: The interview process is typical for a UI/UX role, with a strong emphasis on portfolio presentation and practical application of design skills. Candidates should prepare to articulate their design process and demonstrate how they translate user needs into effective digital solutions. Researching AAA's services and target audience will be crucial for any design challenge.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Adobe Creative Cloud (Photoshop, Illustrator), Sketch, Zeplin, Adobe XD. These are the core tools for wireframing, visual design, prototyping, and asset handoff.

• User Research & Testing: Tools for conducting user interviews, surveys, and usability testing (specific tools not listed, but common ones include UserTesting.com, Lookback, Maze, or internal platforms).

• Collaboration & Project Management: Platforms like Jira, Confluence, Asana, or Trello are likely used for task management, workflow tracking, and team communication.

• Version Control (for Design Systems): Potentially tools like Abstract or Git-based solutions for managing design system iterations and collaboration.

Analytics & Reporting:

• Web Analytics: Google Analytics or Adobe Analytics for tracking user behavior, website performance, and conversion metrics.

• Data Visualization: Tools like Tableau or Power BI may be used to interpret and present data insights, though this is more common for analysts. Designers should be comfortable interpreting data presented by others.

CRM & Automation:

• CRM: While not directly managed by UI/UX designers, understanding how CRM systems (like Salesforce) influence user journeys and data collection is beneficial.

• Marketing Automation: Familiarity with how marketing automation platforms impact user touchpoints can be helpful for context.

• Integration Tools: Understanding how different systems integrate can inform design decisions regarding data flow and user experience across platforms.

📝 Enhancement Note: Proficiency in Adobe Creative Cloud, Sketch, Zeplin, and Adobe XD is non-negotiable. Understanding how design integrates with analytics and project management tools is also key for effective collaboration within a product development team. The mention of HTML/CSS and SASS/LESS suggests an expectation of understanding front-end implementation, facilitating better designer-developer handoff.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A strong focus on understanding and serving the needs of AAA members, ensuring that all designs prioritize member satisfaction, trust, and value.

• Service Excellence: A commitment to delivering "legendary service" through all touchpoints, including digital products, demanding high standards for user experience and reliability.

• Collaboration & Teamwork: Emphasis on "All of Us!" – fostering an inclusive environment where diverse perspectives are valued, and team members work together effectively to achieve common goals.

• Integrity & Reliability: Upholding the long-standing reputation of AAA by ensuring the accuracy, security, and dependability of digital products and services.

• Efficiency & Optimization: Striving for streamlined processes and intuitive designs that make it easy for members to access services and for the organization to operate effectively.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to work seamlessly with Product Managers, Engineers, and other departments, fostering open communication and shared ownership of product success.

• Feedback-Driven: A culture that encourages constructive feedback exchange during design reviews, usability testing, and team discussions to continuously improve design outcomes.

• Knowledge Sharing: Encouraging the sharing of best practices, design patterns, and insights across the design team and with other departments to elevate the overall quality of digital products and user experiences.

• Diversity & Inclusion: Actively embracing and valuing diverse backgrounds, cultures, and perspectives to foster innovation and create more inclusive and effective design solutions.

📝 Enhancement Note: The company's stated values and mission ("legendary service," "peace of mind," "value," and embracing diversity) strongly influence the expected culture. Designers should demonstrate how their work contributes to these core principles, particularly member satisfaction and ease of use.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Member Needs with Business Objectives: Effectively translating diverse member needs and complex business requirements into cohesive, user-friendly digital solutions.

• Maintaining Consistency Across a Broad Product Suite: Ensuring a unified and high-quality user experience across a wide range of ACE digital products, from websites to mobile apps and internal tools.

• Adapting to Evolving Technology and User Expectations: Staying current with the latest design trends, technologies, and user behavior shifts to ensure digital products remain relevant and competitive.

• Navigating Large Organizational Structures: Effectively collaborating and driving design initiatives within a large, established organization with potentially complex approval processes.

Learning & Development Opportunities:

• Specialized Design Training: Opportunities for advanced training in areas such as UX research methodologies, interaction design, accessibility standards (WCAG), or emerging design technologies.

• Industry Conferences and Certifications: Support for attending relevant design conferences (e.g., UXPA, Interaction Week) and pursuing professional certifications to enhance skills and industry knowledge.

• Mentorship and Leadership Development: Access to mentorship programs and leadership development initiatives for those aspiring to take on more senior roles or management responsibilities within the design team.

• Cross-Departmental Exposure: Opportunities to gain insights into other areas of the business, such as product management, engineering, or marketing, to develop a more holistic understanding of product development and business strategy.

📝 Enhancement Note: The challenges are typical for a large, established company in the service industry. The growth opportunities highlight the potential for continuous learning and career advancement within a structured environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements for a design project. How did you resolve it?" (Focus on communication, negotiation, and user advocacy).

• "How do you approach designing for accessibility? Can you provide an example of how you incorporated accessibility principles into a past project?" (Demonstrate awareness of inclusive design).

• "Walk us through your process for conducting user research and translating those findings into actionable design improvements." (Highlight your research methodology and iterative design approach).

• "How do you stay updated on the latest UI/UX design trends and technologies, and how do you incorporate them into your work?" (Showcase your commitment to continuous learning). Company & Culture Questions:

• "What interests you about AAA and this specific UI/UX Designer role?" (Research AAA's mission, services, and recent digital initiatives. Connect your skills to their goals).

• "How would you contribute to our commitment to 'legendary service' through your design work?" (Think about how intuitive design enhances member experience and reduces friction).

• "Describe your experience working in a large, cross-functional team. How do you ensure effective collaboration with engineers and product managers?" (Emphasize communication, teamwork, and understanding of development processes).

• "What are your thoughts on embracing diversity in design? How does it impact the user experience?" (Align with the company's stated value of diversity and inclusion). Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, the constraints, your process, the solutions, and the outcomes/learnings. Use a consistent framework (e.g., STAR method).

• Show, Don't Just Tell: Use visuals effectively. Walk through wireframes, user flows, interactive prototypes, and final designs. Explain your design decisions at each stage.

• Quantify Your Impact: Wherever possible, present metrics that demonstrate the success of your designs (e.g., user satisfaction scores, task completion rates, conversion improvements).

• Be Prepared for Questions: Anticipate detailed questions about your design choices, the tools you used, and how you handled challenges. Be ready to defend your rationale with user-centered principles.

• Connect to AAA: If possible, subtly tie your examples to the types of challenges AAA might face (e.g., simplifying complex insurance information, improving travel booking experience).

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of the UX/UI design process, user-centricity, effective collaboration, and the ability to articulate design rationale and impact. Researching AAA's business and its member base is crucial for tailoring responses and demonstrating genuine interest.

📌 Application Steps

To apply for this UI UX Designer position:

• Submit your application through the provided link on the ACE AAA careers portal.

• Portfolio Customization: Curate your portfolio to highlight 2-3 of your strongest projects that best align with the responsibilities of this role, focusing on digital product design, member experience optimization, and cross-functional collaboration. Ensure case studies clearly articulate your process, rationale, and measurable impact.

• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "UI Design," "UX Design," "Wireframing," "Prototyping," "Information Architecture," "Adobe Creative Cloud," "Sketch," "Adobe XD," and "User Research." Quantify your achievements with specific metrics where possible.

• Interview Preparation: Practice articulating your design process and project outcomes. Prepare to discuss your experience with user research, usability testing, and collaborating with development teams. Be ready to present your portfolio and potentially complete a design challenge.

• Company Research: Thoroughly research AAA's services, target audience, and recent digital initiatives. Understand their mission of providing "legendary service" and how UI/UX design contributes to member satisfaction and loyalty.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.