UI UX Designer

📍 Job Overview

Job Title: UI UX Designer

Company: AAA (Auto Club Enterprises)

Location: Los Angeles, CA, United States

Job Type: Full-time

Category: Design Operations

Date Posted: June 26, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• This role is focused on the critical intersection of user experience (UX) and user interface (UI) design within a large, established organization, emphasizing the optimization of digital products for over 18 million members.

• The UI UX Designer will be instrumental in translating complex business objectives and user needs into intuitive, efficient, and aesthetically pleasing digital interfaces across various platforms.

• This position requires a blend of creative design thinking, technical proficiency, and strong collaboration skills to ensure a unified and best-in-class user experience for Auto Club Enterprises (ACE) digital products.

• The role demands a proactive approach to identifying and solving user pain points, contributing to the continuous improvement of member-facing applications and website experiences.

📝 Enhancement Note: While the raw job description is for a UI UX Designer, this enhancement positions it within an "Operations" context by focusing on how design directly impacts operational efficiency, member satisfaction, and the overall delivery of services for a large federation like AAA. The emphasis is on design as a strategic operational lever.

📈 Primary Responsibilities

• Design, prototype, and test information architectures to ensure a consistent and unified aesthetic and user experience across all ACE digital products, translating concepts into low to high fidelity wireframes and prototypes.

• Develop, maintain, and publish the ACE Enterprise style guide and design library, ensuring brand consistency and adherence to usability best practices.

• Create production-ready graphic assets and visually articulate the end-user experience, making user interactions simple and efficient.

• Conduct user research and usability testing to identify potential problem areas on digital channels (website and mobile applications) and other member touchpoints.

• Translate member solution requirements and defined user experience needs into detailed user interface specifications, including user research, usability testing, information architecture, and interaction design.

• Facilitate collaborative design workshops with key stakeholders to gather insights and drive consensus on design solutions.

• Provide feedback and design consultation to product and development teams, supporting the definition, design, deployment, and implementation of features across multiple digital platforms.

• Communicate and present design recommendations and user-centered solutions to key stakeholders, articulating the rationale behind design decisions.

• Independently make decisions and solve problems related to user interface design, informing the development and implementation of new processes for enhanced user journeys.

📝 Enhancement Note: These responsibilities have been expanded to highlight the operational impact of each task, such as how maintaining a style guide ensures operational consistency and how user research directly informs process improvements and feature development.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or an equivalent combination of education and experience. Experience:

• 4-6 years of progressive experience in User Experience (UX) design and research, or a closely related field, with a proven track record of designing user-centered digital products.

• Experience working within a large, matrixed organization or within a federation like AAA is highly advantageous for understanding complex stakeholder landscapes. Required Skills:

• UI Design & Prototyping: Mastery of creating intuitive user interfaces, translating concepts into low to high fidelity wireframes and interactive prototypes.

• UX Research & Analysis: Proficiency in user research methodologies, usability testing, and analyzing user feedback to identify pain points and opportunities for improvement.

• Information Architecture: Ability to structure and organize content logically to create clear navigation and user flows.

• Design Systems & Style Guides: Experience in developing, maintaining, and adhering to design systems, style guides, and component libraries for consistent user experiences.

• Collaboration & Communication: Strong analytical, communication, and presentation skills with the ability to articulate design rationale and recommendations to diverse stakeholders.

• Adobe Creative Cloud: Advanced proficiency in core Adobe Creative Cloud applications (e.g., Photoshop, Illustrator, InDesign).

• Prototyping Tools: Expertise in industry-standard design and prototyping tools such as Sketch, Zeplin, and Adobe XD.

• Front-end Fundamentals: Understanding of latest versions of HTML/CSS and CSS Pre-processors (SASS, LESS) to inform design feasibility and collaboration with development teams.

Preferred Skills:

• Experience with Origami or similar advanced prototyping tools.

• Familiarity with Agile development methodologies and cross-functional team collaboration within a product development lifecycle.

• Experience designing for large-scale digital platforms, particularly in the insurance, automotive, or membership services industries.

📝 Enhancement Note: The skills section is structured to emphasize the operational relevance of each tool and skill, connecting them to the broader goals of efficiency, consistency, and user satisfaction within a large enterprise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a strong understanding of UX/UI principles and a proven ability to translate complex requirements into user-friendly digital solutions.

• Case studies showcasing the entire design process, from initial research and ideation through wireframing, prototyping, user testing, and final visual design.

• Examples of work that highlight problem-solving skills, user-centric design thinking, and measurable improvements in user experience or key performance indicators.

• Demonstrations of proficiency in creating and utilizing design systems, style guides, and component libraries to ensure design consistency and scalability.

• Evidence of collaboration with cross-functional teams (product managers, developers, researchers) and the ability to articulate design decisions effectively. Process Documentation:

• The ability to document design processes, user flows, and interaction specifications clearly and concisely for development and stakeholder review.

• Experience in contributing to or maintaining design documentation, including style guides and pattern libraries, that serve as operational blueprints for digital product development.

• Demonstrating a structured approach to design iterations, incorporating feedback and testing results into subsequent design phases.

📝 Enhancement Note: This section is tailored to highlight how a candidate's portfolio and process documentation directly contribute to the operational efficiency and consistency of digital product development at AAA.

💵 Compensation & Benefits

Salary Range:

• $99,500 - $132,900 annually. This range is competitive for a UI UX Designer role with 4-6 years of experience in the Los Angeles metropolitan area, reflecting the cost of living and the specialized skill set required. Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans.

• Retirement & Savings: 401(k) saving plans with a company match, alongside a Pension plan, offering robust long-term financial security.

• Professional Development: Tuition assistance to support continuous learning and skill enhancement.

• Work-Life Balance: Floating holidays and Paid Time Off (PTO) specifically allocated for community volunteer programs.

• Family Support: Paid parental leave to support new parents.

• Wellness Initiatives: Access to wellness programs designed to promote employee health and well-being.

• Employee Perks: Extensive employee discounts on AAA memberships, insurance, travel, entertainment, and various services.

Working Hours:

• Standard full-time position, typically around 40 hours per week. While the role is on-site, AAA may offer some flexibility in daily schedules, subject to team and project needs, allowing for effective collaboration and efficient workflow management.

📝 Enhancement Note: The salary range is confirmed from the input. The benefits are detailed to showcase the comprehensive package offered, highlighting aspects beneficial to operations professionals focused on long-term stability and work-life integration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance, Automotive Services, Membership Services. AAA operates as a federation, providing a unique blend of national brand recognition with localized service delivery. This industry context means a strong focus on member retention, service excellence, and operational efficiency to deliver value.

Company Size: AAA (Auto Club Enterprises) is a large organization with nearly 17,000 employees across 24 states, serving over 18 million members. This scale implies a structured environment with established processes, but also opportunities for significant impact.

Founded: The organization has a long-standing reputation dating back to 1900, indicating a stable and established company culture that values tradition, reliability, and long-term member relationships.

Team Structure:

• The UI UX Designer will likely be part of a broader Digital Product Development or Marketing team, working closely with Product Managers, UX Researchers, UI Designers, and Front-end Developers.

• Reporting structure will likely be to a Design Lead, UX Manager, or Director of Digital Product.

• Cross-functional collaboration is essential, requiring strong partnerships with business stakeholders, IT, and member services to ensure design solutions align with business objectives and operational capabilities. Methodology:

• Data-Driven Design: Emphasis on using data from user research, analytics, and A/B testing to inform design decisions and measure impact.

• Agile Development: Likely adherence to Agile methodologies for iterative design and development cycles, promoting flexibility and rapid deployment.

• User-Centric Processes: A core focus on understanding and addressing user needs throughout the design and development lifecycle to enhance member experience and operational efficiency.

Company Website: [Company URL provided in input - "https://ace.wd5.myworkdayjobs.com/careers/job/Los-Angeles-CA/UI-UX-Designer_JR202637472"]

📝 Enhancement Note: The company context is framed to highlight how the role of a UI UX Designer contributes to the operational success of a large, established member-based organization like AAA.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-to-senior level position within the design function, requiring substantial autonomy and the ability to influence design direction. It's a key contributor role focused on optimizing digital touchpoints that directly impact member engagement and operational service delivery.

Reporting Structure: The UI UX Designer typically reports to a Design Manager or Director, with dotted-line reporting or close collaboration with Product Managers and Development Leads. This structure facilitates alignment between design vision and business/technical execution.

Operations Impact: The impact is significant, as well-designed digital interfaces directly lead to improved member self-service capabilities, reduced call center volume, increased conversion rates for products and services, and enhanced overall member satisfaction. This translates to operational cost savings and revenue growth.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX/UI, such as interaction design, information architecture, or user research.

• Leadership: Progress into a Senior UI UX Designer role, leading design initiatives, mentoring junior designers, or moving into a Design Lead or Managerial position.

• Cross-Functional Roles: Transition into Product Management, UX Research, or even roles within Digital Strategy or Operations Management, leveraging a deep understanding of user needs and digital product lifecycles.

• Skill Expansion: Develop skills in areas like accessibility design, emerging technology interfaces, or data visualization for design impact reporting.

📝 Enhancement Note: This section connects the UI UX Designer role to broader career paths within operations and digital product development, emphasizing how design skills are transferable and valuable across different functions.

🌐 Work Environment

Office Type: The role is specified as "On-site," suggesting a traditional office environment within AAA's Los Angeles Figueroa location. This typically means working within a dedicated department or team space.

Office Location(s): Los Angeles Figueroa - 1085, Los Angeles, CA. This location offers access to a major metropolitan hub with typical urban amenities.

Workspace Context:

• Collaborative Spaces: The office environment likely includes collaborative areas for workshops, brainstorming sessions, and team meetings, fostering interaction among designers, developers, and product teams.

• Technology Access: Designers will have access to necessary hardware, software licenses (Adobe Creative Cloud, Sketch, etc.), and potentially specialized equipment for user testing.

• Team Interaction: Frequent face-to-face interaction with colleagues, offering opportunities for real-time feedback, knowledge sharing, and building strong working relationships within the design and development community.

Work Schedule: A standard 40-hour work week is expected for this full-time, on-site position. While core hours are typical for ensuring team collaboration, there may be some flexibility in start and end times, managed by team leads to accommodate project needs and ensure seamless workflow management.

📝 Enhancement Note: The description of the work environment focuses on how the physical space and on-site nature support collaborative design processes and efficient operational workflows.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and relevant experience.

• Hiring Manager Interview: A discussion with the hiring manager to gauge your experience, understanding of UX/UI principles, and cultural fit within the AAA team.

• Design Challenge/Portfolio Presentation: A practical exercise or a detailed presentation of your portfolio, where you'll walk through case studies, explain your design process, and demonstrate problem-solving skills. This is crucial for evaluating your approach to user-centered design and operational impact.

• Team/Stakeholder Interviews: Meetings with potential colleagues (designers, developers, product managers) and key stakeholders to assess collaboration skills, communication effectiveness, and alignment with team dynamics.

• Final Interview: Potentially a final discussion with senior leadership to confirm fit and discuss the role's strategic importance.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Clearly articulate your thought process, research methodologies, and the rationale behind your design decisions for each project.

• Highlight Problem/Solution: For each case study, clearly define the problem you were trying to solve, your approach, and the resulting solution and its impact. Quantify outcomes where possible (e.g., "improved conversion by X%").

• Demonstrate Collaboration: Include examples or descriptions of how you collaborated with cross-functional teams, handled feedback, and iterated on designs.

• Tailor to AAA: If possible, include a project or a conceptual piece that demonstrates an understanding of AAA's member base, services, or industry challenges.

• Technical Proficiency: Be prepared to discuss your proficiency with the required tools (Adobe Creative Suite, Sketch, Adobe XD, HTML/CSS).

Challenge Preparation:

• Anticipate Design Problems: Be ready to tackle a hypothetical design problem related to member services, digital product enhancement, or improving user efficiency.

• Structure Your Approach: Practice outlining your problem-solving steps: understanding the brief, research, ideation, user flows, wireframing, prototyping, and testing.

• Focus on Impact: Frame your solutions in terms of user benefits and operational efficiency for AAA.

📝 Enhancement Note: These tips are geared towards helping a UI UX Designer applicants understand how their portfolio and interview performance will be evaluated through an operational lens, focusing on problem-solving and measurable impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, Zeplin. Proficiency in at least two of these is essential for creating wireframes, interactive prototypes, and design specifications.

• Graphic Design: Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign) for creating visual assets, style guides, and presentation materials.

• Collaboration Platforms: Tools like Jira, Confluence, or Asana for project management, task tracking, and documentation, facilitating seamless workflow between design and development teams.

• User Research Tools: Platforms such as UserTesting.com, Lookback, or Maze for conducting remote usability testing and gathering user feedback.

Analytics & Reporting:

• Web Analytics: Google Analytics or Adobe Analytics to understand user behavior on digital platforms and inform design optimizations.

• Data Visualization Tools: Tableau or Power BI might be used to present user data insights and design impact metrics to stakeholders.

CRM & Automation:

• Experience with CRM systems like Salesforce (though not explicitly mentioned, common in large enterprises) can provide context for member data and user journeys.

• Familiarity with A/B testing platforms (e.g., Optimizely, VWO) to test design variations and measure their performance.

📝 Enhancement Note: This section highlights the tools critical for a UI UX Designer, emphasizing their role in the operational workflow of digital product development and continuous improvement.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A deep commitment to understanding and serving the needs of AAA members, ensuring every design choice enhances their experience and provides value.

• Collaboration & Teamwork: Valuing open communication, constructive feedback, and collective problem-solving among design, product, and development teams to achieve shared goals.

• Innovation & Continuous Improvement: Encouraging the exploration of new ideas and methodologies to continuously enhance digital products and operational processes.

• Integrity & Reliability: Upholding high standards of quality, accuracy, and dependability in all design work and contributions to team projects.

• Efficiency & Effectiveness: Striving for designs that are not only aesthetically pleasing but also highly functional, intuitive, and operationally efficient for both members and the organization.

Collaboration Style:

• Cross-Functional Integration: A highly collaborative approach, working closely with product managers, developers, researchers, and business stakeholders to ensure designs are technically feasible, strategically aligned, and meet user needs.

• Feedback-Driven: An open culture for giving and receiving constructive feedback, viewing it as an essential part of the iterative design process and continuous improvement.

• Knowledge Sharing: Encouraging the sharing of best practices, design patterns, and insights across teams to foster collective learning and elevate the overall quality of digital products.

📝 Enhancement Note: These values and collaboration styles are inferred to align with a large, service-oriented organization like AAA, emphasizing how design contributes to operational excellence and member satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Navigating the complexities of satisfying diverse member needs while aligning with stringent business goals, technical constraints, and organizational policies.

• Maintaining Consistency Across a Large Ecosystem: Ensuring a cohesive and unified user experience across a wide array of digital products and platforms within a large, federated organization.

• Adapting to Evolving Technologies and Member Expectations: Staying abreast of rapid advancements in design tools, interaction paradigms, and changing member behaviors and preferences.

• Driving Adoption of Design Best Practices: Championing user-centered design principles and advocating for design-led solutions within a potentially complex stakeholder environment.

Learning & Development Opportunities:

• Advanced Design Techniques: Access to training and workshops on cutting-edge UX/UI methodologies, interaction design patterns, and emerging technologies.

• Industry Conferences & Certifications: Opportunities to attend relevant conferences (e.g., UXPA, AIGA) and pursue professional certifications to enhance expertise.

• Cross-Disciplinary Learning: Exposure to other areas within the digital product lifecycle, such as product strategy, user research, accessibility, and front-end development, broadening skill sets.

• Mentorship Programs: Potential for mentorship from senior design leaders or opportunities to mentor junior designers, fostering leadership development.

📝 Enhancement Note: This section highlights potential challenges and growth avenues specific to a UI UX Designer role within a large, established organization, framing them as opportunities for professional development and impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your process for negotiation, compromise, and user advocacy.)

• "Walk us through a complex digital product you designed. What were the key challenges, your design process, and the measurable impact on users or business goals?" (Prepare a detailed case study from your portfolio.)

• "How do you stay current with UX/UI trends and technologies, and how do you incorporate them into your work?" (Emphasize continuous learning and practical application.) Company & Culture Questions:

• "What do you know about AAA and our mission? How do you see your role as a UI UX Designer contributing to our member service goals?" (Research AAA's history, values, and member focus.)

• "Describe your ideal team environment and how you collaborate with developers and product managers." (Highlight your communication style and teamwork approach.)

• "How do you measure the success of your designs, beyond user satisfaction?" (Think about operational metrics like task completion rates, reduced support calls, conversion improvements.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process (research, ideation, design, testing), the solution, and the results. Use visuals effectively.

• Quantify Impact: Whenever possible, present data and metrics that demonstrate the positive impact of your designs on user behavior, efficiency, or business outcomes.

• Showcase Problem-Solving: Emphasize how you tackled design challenges, iterated based on feedback, and arrived at effective solutions.

• Be Prepared for Technical Questions: Discuss your proficiency with the required tools (Sketch, Adobe XD, HTML/CSS) and how they facilitate your workflow.

• Engage Your Audience: Make it a conversation rather than a lecture. Be ready to answer questions about your design choices and process.

📝 Enhancement Note: These interview preparation tips are tailored to a UI UX role, focusing on how to articulate design thinking, showcase problem-solving skills, and demonstrate an understanding of operational impact within the context of AAA.

📌 Application Steps

To apply for this UI UX Designer position:

• Submit your application through the provided Workday job link: https://ace.wd5.myworkdayjobs.com/careers/job/Los-Angeles-CA/UI-UX-Designer_JR202637472

• Customize Your Resume: Highlight experience and skills most relevant to user-centered design, UI/UX principles, and proficiency with the specified tools (Adobe Creative Cloud, Sketch, Adobe XD, HTML/CSS). Quantify achievements with metrics where possible.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best showcase your end-to-end design process, problem-solving abilities, and impact. Ensure case studies are clear, concise, and visually compelling.

• Prepare Your Presentation: Practice walking through your portfolio, focusing on storytelling, explaining your design rationale, and articulating the impact of your work. Be ready to discuss collaboration and how you handle feedback.

• Research AAA: Understand the company's mission, values, target audience (members), and its position in the insurance and automotive services industry. Consider how your design skills can best serve AAA's objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.