Staff Content Designer

📍 Job Overview

Job Title: Staff Content Designer

Company: Harvey

Location: San Francisco, California, United States

Job Type: Full-Time

Category: Content Design / UX Writing / Content Strategy

Date Posted: November 03, 2026

Experience Level: 10+ Years (Staff)

Remote Status: Hybrid

🚀 Role Summary

• Spearhead the definition and execution of Harvey's content strategy, voice, and tone across all product interfaces and AI-generated responses, ensuring a cohesive and trustworthy user experience.

• Lead content design initiatives for critical user journeys and product features, driving clarity and consistency from conceptualization through to final implementation.

• Develop and champion innovative AI-assisted tools and comprehensive guidance to empower product and engineering teams in applying content principles effectively at scale.

• Act as a key contributor to the product design process, collaborating closely with product designers, engineers, PMs, and AI researchers to elevate the overall user experience and maintain a high design bar.

• Establish and evolve Harvey's content practice, building foundational frameworks and best practices for content design within an AI-first product environment.

📝 Enhancement Note: This role is foundational for Harvey's content practice, indicating a high degree of strategic influence and the opportunity to shape processes from the ground up. The emphasis on AI-assisted tools and AI experiences suggests a forward-thinking approach to content design, requiring candidates comfortable with emerging technologies and their application in user interfaces.

📈 Primary Responsibilities

• Define and document Harvey's distinct voice, tone, and overarching content principles, ensuring consistent application across all digital touchpoints and AI interactions.

• Drive content design for core product experiences, translating complex legal and enterprise concepts into clear, intuitive, and user-friendly language.

• Create and maintain content style guides, design patterns, and best practice documentation to facilitate efficient and high-quality content creation across the organization.

• Collaborate with AI researchers and product teams to design and refine AI conversational experiences, ensuring they are helpful, accurate, and aligned with Harvey's brand.

• Develop and implement content governance frameworks and quality assurance processes to ensure ongoing adherence to established content standards.

• Conduct user research and content testing to gather insights, validate design decisions, and continuously improve the user experience through content.

• Partner with cross-functional teams, including Product Management, Engineering, Marketing, and Legal, to align content strategy with business objectives and product roadmaps.

• Champion the value of content design within the organization, advocating for user-centered approaches and educating teams on content best practices.

• Contribute to the strategic roadmap for content design at Harvey, anticipating future needs and evolving the practice as the company and product scale.

📝 Enhancement Note: The primary responsibilities highlight a blend of strategic ownership and hands-on execution, typical of a "Staff" level role. The emphasis on "AI-assisted tools" and "AI experiences" points to a need for candidates who can innovate in the rapidly evolving field of generative AI within user interfaces, particularly for expert user audiences.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in English, Communications, Journalism, HCI, Design, or a related field, or equivalent practical experience. Experience:

• 8+ years of professional experience in Content Design, UX Writing, Content Strategy, or a closely related field, with a proven track record of successfully shipping complex digital products.

• Demonstrated experience in defining and scaling content practices within a fast-paced, high-growth technology environment.

• Experience working with AI products, conversational interfaces, or complex enterprise software is highly advantageous. Required Skills:

• Exceptional writing, editing, and proofreading skills, with a strong command of grammar, style, and clarity.

• Deep understanding of content systems, information architecture, and user-centered design principles.

• Proven ability to translate complex, technical, or domain-specific information (e.g., legal, enterprise software) into clear, concise, and accessible language for expert audiences.

• Expertise in defining and applying voice and tone guidelines across diverse content types and platforms.

• Strong strategic thinking capabilities, with the ability to connect content decisions to broader product and business goals.

• Proficiency in designing and iterating on AI-driven user experiences and leveraging AI tools for content creation and scaling.

• Excellent communication, presentation, and storytelling skills, with the ability to articulate complex ideas and influence cross-functional stakeholders.

• Demonstrated ability to operate effectively in ambiguous environments, bringing structure and clarity to new problem spaces.

• Experience with user research methodologies and content testing to inform design decisions. Preferred Skills:

• Experience in the legal technology (Legal Tech) or enterprise AI sectors.

• Familiarity with content management systems (CMS) and localization best practices.

• Experience with building and managing design systems, including content components.

• Understanding of SEO principles and their application in UX writing.

• Experience mentoring junior designers or leading content initiatives.

📝 Enhancement Note: The requirement for "8+ years (Staff)" and the emphasis on "systems thinking," "AI experiences," and "operating in ambiguous problem spaces" clearly position this as a senior, strategic role. Candidates should highlight experience in building foundational elements of a content practice and demonstrating leadership in complex, evolving domains like AI and enterprise software.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 robust case studies demonstrating your end-to-end content design process for complex digital products or AI experiences.

• Clearly articulate the problem statement, your role and responsibilities, the methodologies employed (e.g., user research, content audits, competitive analysis), and the strategic thinking behind your content decisions.

• Highlight specific examples of how you defined and applied voice and tone, developed content systems, or designed AI interactions.

• Present tangible outcomes and impact, quantifying results where possible (e.g., improved user task completion, reduced support tickets, increased engagement, clarity of AI responses).

• Include examples of how you've built or contributed to content guidelines, style guides, or design systems.

• Demonstrate your ability to work with and influence cross-functional partners (designers, PMs, engineers) throughout the content design lifecycle. Process Documentation:

• Provide examples of documentation you've created to support your content design work, such as content strategy documents, UX writing guidelines, content models, or AI response frameworks.

• Showcase how you've structured and communicated content decisions and rationale to various stakeholders.

• Illustrate your approach to content governance, quality assurance, and ensuring consistency across a product ecosystem.

📝 Enhancement Note: For a Staff-level Content Designer, the portfolio is critical. It should not only display polished final work but also the strategic thinking, process rigor, and collaborative approach required to build and scale a content practice. Emphasis should be placed on case studies involving complexity, ambiguity, and ideally, AI-driven features or expert user bases.

💵 Compensation & Benefits

Salary Range: $195,500 - $264,500 USD per year.

Benefits:

• Comprehensive health coverage

• Dental coverage

• Vision coverage

• Retirement benefits

• 401k match

• Flexible Paid Time Off (PTO)

• Equity plan

• Bonus Working Hours:

• Full-time position, typically around 40 hours per week. The company emphasizes a fast-paced environment with a "Job's Not Finished" mentality, suggesting a need for dedication and flexibility, though specific overtime expectations are not detailed.

📝 Enhancement Note: The provided salary range is competitive for a Staff-level Content Designer in a high-cost-of-living area like San Francisco, particularly within the tech industry. The benefits package is robust and typical for a well-funded startup, offering strong support for employee well-being and long-term financial growth. The mention of "Flexible PTO" suggests a results-oriented culture where employees manage their time effectively.

🎯 Team & Company Context

🏢 Company Culture

Industry: Artificial Intelligence (AI), Legal Technology (Legal Tech), Enterprise Software. Harvey is at the forefront of applying agentic AI to transform professional services, particularly in the legal domain.

Company Size: Scaling fast, with an indication of significant growth from its founding. The exact number of employees is not specified, but the "Staff" level role suggests a growing team and established infrastructure.

Founded: Harvey is a relatively new company, founded with the mission to reshape knowledge work using AI. This implies a dynamic, innovative, and potentially disruptive culture.

Team Structure:

• The Content Designer will be part of a product team, working closely with Product Designers, Engineers, Product Managers, and AI Researchers.

• This role is the first Content Designer, implying a founding member status for the content discipline within the product organization.

• Collaboration is expected to be highly cross-functional, requiring strong partnerships across various departments. Methodology:

• Harvey operates with a strong emphasis on "Decisiveness, Simplicity, and Job's Not Finished." This translates to acting quickly on judgment, prioritizing clarity and scalability, and maintaining a relentless drive for improvement and mission accomplishment.

• The company values a high design bar and expects teams to make thoughtful, intentional decisions.

• A fast-paced environment is expected, with a focus on shipping and iterating rapidly.

Company Website: https://www.harvey.ai/

📝 Enhancement Note: Harvey's culture is defined by its mission to revolutionize professional services with AI, its rapid growth, and its core values of decisiveness, simplicity, and continuous improvement. As the first Content Designer, this role is pivotal in establishing and championing the importance of content within this high-octane, AI-focused environment. Candidates should be prepared for a culture that values speed, ownership, and pushing boundaries.

📈 Career & Growth Analysis

Operations Career Level: Staff Content Designer. This is a senior individual contributor role, expected to operate with significant autonomy and strategic influence. It signifies a leadership position within the content design discipline, setting direction and mentoring others indirectly through practice building.

Reporting Structure: While not explicitly stated, a Staff Content Designer typically reports into a Head of Product Design, Director of Product, or a similar senior product leadership role. The role will involve close collaboration with Product Managers and Engineering Leads.

Operations Impact: The Content Designer will have a direct impact on how users understand, trust, and interact with Harvey's sophisticated AI product. By ensuring clarity, consistency, and intuitive design, they will influence user adoption, satisfaction, and the overall perceived value of the platform, which is critical for a product in a nascent category.

Growth Opportunities:

• Practice Building: Opportunity to build and shape the content design function from its inception, establishing standards, processes, and a long-term vision for content at Harvey.

• AI Specialization: Deepen expertise in designing for AI-driven experiences, a rapidly growing and highly valuable skill set in the current tech landscape.

• Strategic Influence: Influence product strategy and direction through the lens of user experience and communication, working closely with senior leadership.

• Leadership Potential: As the first Content Designer, there's potential to grow into a leadership role managing a team as the company scales and the content function matures.

• Domain Expertise: Develop deep knowledge in the legal and professional services sectors, understanding the unique needs and workflows of expert users.

📝 Enhancement Note: This role offers a unique opportunity for a seasoned content professional to establish a discipline within a cutting-edge AI company. The growth path is less about climbing a traditional ladder and more about building out a functional area, gaining deep domain expertise, and potentially leading a team as Harvey expands.

🌐 Work Environment

Office Type: The job is listed as hybrid, with a primary location in San Francisco. This suggests a model that combines remote work flexibility with in-office collaboration.

Office Location(s): San Francisco, California, United States. This is a major tech hub, offering access to talent and industry events.

Workspace Context:

• The environment is described as fast-paced, with a high bar for excellence and a strong emphasis on collaboration.

• As the first Content Designer, the individual will have the opportunity to influence the tools and processes used within their domain.

• Close collaboration with Product Designers, Engineers, and AI Researchers will be a daily aspect of the role, requiring effective communication and teamwork in both remote and in-office settings.

• The company values "simplicity," which may translate to an organized and efficient workspace, both physically and digitally. Work Schedule:

• Full-time, typically 40 hours per week. The company's "Job's Not Finished" value and fast-paced nature suggest that while flexibility is likely, a strong commitment and willingness to go the extra mile may be expected.

📝 Enhancement Note: The hybrid model in San Francisco offers a blend of flexibility and in-person collaboration. Candidates should be comfortable working in a dynamic startup environment where initiative and adaptability are key. The emphasis on collaboration suggests that strong interpersonal skills and the ability to thrive in a team setting are essential.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screen: A recruiter or hiring manager will likely conduct an initial call to assess overall fit, experience, and interest.

• Portfolio Review: A dedicated session where candidates present their portfolio, detailing their process, strategic thinking, and impact on specific projects. This is a critical stage for a Staff-level role.

• Cross-functional Interviews: Interviews with Product Designers, Product Managers, Engineers, and potentially AI Researchers to assess collaboration skills, technical understanding, and ability to integrate content into product development.

• Hiring Manager/Leadership Interview: A final interview, likely with the hiring manager or a senior leader, to discuss strategic vision, leadership potential, and cultural alignment.

• Potential Exercise: A small content design exercise or a take-home assignment may be given to assess practical skills and problem-solving approaches relevant to Harvey's product.

Portfolio Review Tips:

• Focus on Process: Beyond showcasing beautiful final designs, emphasize your thought process. How did you approach the problem? What research did you conduct? What trade-offs did you make, and why?

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your content solutions. How did your work improve user experience, efficiency, or business outcomes?

• Showcase AI Experience: If you have experience designing for AI or using AI tools, highlight these examples prominently. Explain your approach to crafting AI responses and ensuring their quality.

• Tell a Story: Structure your case studies as compelling narratives. Clearly define the challenge, your role, your actions, and the results.

• Tailor to Harvey: Research Harvey's product and mission. Understand their target audience (expert users in legal/professional services) and how your skills align with their unique challenges.

Challenge Preparation:

• Understand Harvey's Product: Familiarize yourself with how Harvey uses AI and its value proposition for professional services.

• Anticipate AI Content Challenges: Be prepared to discuss how you would approach designing clear, trustworthy, and effective content for AI-generated outputs in a complex domain.

• Practice Articulating Strategy: Be ready to clearly explain your content strategy, your reasoning for design decisions, and how you would build a content practice from scratch.

• Prepare for Ambiguity: Given the company's values and the nature of AI development, be ready to discuss how you handle uncertainty and bring structure to undefined areas.

📝 Enhancement Note: Given this is the first Content Designer role, the interview process will heavily scrutinize the candidate's ability to build a function, not just execute within an existing one. The portfolio review is paramount, and candidates should focus on demonstrating strategic thinking, process development, and a proactive approach to ambiguity and innovation in AI.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (as needed for visual assets or collaboration).

• Collaboration & Communication: Slack, Google Workspace (Docs, Sheets, Slides), Zoom.

• Project Management: Asana, Jira, Trello, or similar tools for task tracking and workflow management.

Analytics & Reporting:

• Tools for user analytics (e.g., Amplitude, Mixpanel) to understand user behavior and content effectiveness.

• Potentially specialized AI analytics platforms depending on the depth of AI integration. CRM & Automation:

• While not directly a CRM/automation role, understanding how content integrates with CRM (e.g., Salesforce) and marketing automation platforms (e.g., HubSpot) can be beneficial.

• Familiarity with content management systems (CMS) for managing and deploying content. AI-Specific Tools:

• Experience with AI platforms or frameworks for generative AI (e.g., OpenAI APIs, large language models).

• Tools for managing AI prompts, evaluating AI outputs, and integrating AI-generated content into user interfaces.

📝 Enhancement Note: While specific tools aren't listed, the role implies proficiency in standard UX design and collaboration tools. The key differentiator will be experience with AI-specific tools and platforms related to generative AI, prompt engineering, and content evaluation in an AI context. Candidates should be prepared to discuss their familiarity with the evolving landscape of AI tools.

👥 Team Culture & Values

Operations Values:

• Decisiveness: Acting quickly on clear judgment, even with imperfect information. For a Content Designer, this means making confident content decisions and moving forward efficiently.

• Simplicity: Believing that simplicity is what scales. This translates to creating clear, intuitive content and streamlined processes that are easy to understand and manage.

• Job's Not Finished: A relentless drive for continuous improvement and a commitment to achieving the mission. Content designers should be focused on iteration, optimization, and always seeking ways to enhance the user experience.

• High Design Bar: A commitment to excellence in all aspects of product design, including content. This means striving for polished, thoughtful, and impactful content solutions.

• Customer Proximity: Staying close to customers to understand their needs and ensure the product effectively serves them. This involves user research and a deep empathy for the user.

Collaboration Style:

• Cross-functional Integration: Deep collaboration is expected with Product Designers, Engineers, PMs, and AI Researchers. The Content Designer will act as a central hub for all things content-related, ensuring alignment across teams.

• Proactive Communication: Given the fast-paced and evolving nature of AI development, proactive and clear communication is essential.

• Constructive Feedback: A culture that encourages giving and receiving constructive feedback to drive continuous improvement in both product and processes.

• Systems Thinking: A collaborative approach that considers the broader impact of content decisions on the entire user experience and product ecosystem.

📝 Enhancement Note: The company's core values—Decisiveness, Simplicity, and Job's Not Finished—are central to its operational philosophy. Candidates should demonstrate how their work ethic and approach align with these values, particularly in the context of building a new function and working in a dynamic AI environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing a New Discipline: As the first Content Designer, the primary challenge will be building the content practice from the ground up, defining its role, processes, and impact within the organization.

• Designing for AI Ambiguity: Crafting clear, reliable, and trustworthy content for AI-generated responses in a complex domain like legal tech presents unique challenges related to accuracy, bias, and user trust.

• Balancing Speed and Quality: Operating in a fast-paced startup environment while maintaining a high design bar and ensuring the quality and consistency of content across the product.

• Educating Stakeholders: Championing the value of content design and educating cross-functional teams on best practices for integrating content effectively into product development.

• Evolving AI Landscape: Keeping pace with the rapid advancements in AI technology and adapting content design strategies accordingly.

Learning & Development Opportunities:

• Foundational Practice Building: Gain invaluable experience in establishing and scaling a content design function within a high-growth AI company.

• AI Product Expertise: Develop deep specialization in designing user experiences for cutting-edge agentic AI applications.

• Strategic Impact: Influence product strategy and contribute to defining a new category of AI-powered professional services.

• Mentorship & Leadership: Potential to mentor future content designers and grow into a leadership role as the team expands.

• Industry Exposure: Work at the intersection of AI, legal tech, and enterprise software, gaining insights into a rapidly evolving market.

📝 Enhancement Note: The challenges are significant but come with equally significant growth opportunities. Candidates should frame these challenges as opportunities to innovate, lead, and develop expertise in a highly sought-after field.

💡 Interview Preparation

Strategy Questions:

• "How would you approach building a content design practice from scratch at Harvey?" (Focus on defining scope, processes, collaboration models, and initial priorities.)

• "Describe your process for defining the voice and tone for a new product or feature, especially one involving AI." (Highlight research, stakeholder input, and iterative refinement.)

• "How do you balance the need for speed in a startup environment with maintaining a high standard for content quality and clarity, particularly for expert users?" (Emphasize strategic prioritization, efficient workflows, and quality gates.)

• "What are the key considerations when designing content for AI-generated responses, and how would you ensure accuracy and user trust in the legal tech domain?" (Discuss prompt engineering, AI output evaluation, guardrails, and user feedback loops.) Company & Culture Questions:

• "How do Harvey's core values (Decisiveness, Simplicity, Job's Not Finished) resonate with your work style and experience?" (Provide specific examples of how you embody these values.)

• "How would you collaborate with Product Designers, Engineers, and AI Researchers to ensure a cohesive user experience?" (Discuss communication strategies, integration points, and conflict resolution.)

• "What excites you most about Harvey's mission and its potential impact on professional services?" (Show genuine interest and understanding of the company's goals.) Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of your career and your philosophy, then dive into 2-3 deeply detailed case studies.

• Highlight the "Why": For each case study, clearly articulate the problem, your strategic approach, and the rationale behind your design decisions.

• Show, Don't Just Tell: Use visuals, mockups, and examples of your actual content to illustrate your work. For AI projects, show examples of prompts, responses, and how you refined them.

• Quantify Results: Present metrics that demonstrate the success of your content. If direct metrics are unavailable, explain the qualitative impact and how it aligns with business goals.

• Address the "Staff" Level: Emphasize your experience in strategy, systems thinking, and influencing cross-functional teams, not just individual execution.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic leadership, a deep understanding of content design principles applied to AI and complex domains, and alignment with Harvey's fast-paced, value-driven culture. The ability to articulate a vision for content at Harvey and how to build it will be key.

📌 Application Steps

To apply for this Staff Content Designer position at Harvey:

• Submit your application through the provided Ashby link.

• Curate Your Portfolio: Select 3-5 of your most impactful projects that best showcase your experience in content design, UX writing, content strategy, and particularly, any work involving AI or complex expert domains. Ensure each case study clearly outlines the problem, your role, your process, and the measurable impact.

• Tailor Your Resume: Highlight experience relevant to building content practices, working with AI, designing for expert users, and collaborating cross-functionally. Use keywords from the job description such as "content systems," "voice and tone," "AI experiences," and "strategic planning."

• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on storytelling, clear articulation of your process, and quantifying results. Be ready to discuss your strategic vision for content at Harvey.

• Research Harvey: Understand their mission, product, target audience, and company values. Prepare thoughtful questions that demonstrate your engagement and interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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