Staff Content Designer

📍 Job Overview

Job Title: Staff Content Designer

Company: Harvey

Location: New York, NY, United States

Job Type: Full-Time

Category: Product Design / Content Strategy

Date Posted: November 3, 2026

Experience Level: 8+ Years (Staff Level)

Remote Status: Hybrid

🚀 Role Summary

• Lead the definition and implementation of content strategy, voice, and tone across a cutting-edge AI platform for professional services.

• Drive content design for critical user experiences, ensuring clarity, consistency, and user trust in complex AI interactions.

• Develop scalable content systems and AI-assisted tools to empower cross-functional teams in maintaining high content quality and design standards.

• Champion a strong design ethos, influencing product direction and ensuring thoughtful, intentional content decisions are made throughout the product development lifecycle.

• Collaborate closely with product designers, engineers, PMs, and AI researchers to integrate content design principles seamlessly into the product ecosystem.

📝 Enhancement Note: This role is positioned as the first dedicated Content Designer, implying a foundational and strategic impact on Harvey's content practice. The emphasis on "staff" level and "8+ years" suggests a senior individual contributor role expected to operate with significant autonomy and strategic foresight, particularly in the nascent field of AI-driven professional services content.

📈 Primary Responsibilities

• Define and establish Harvey's core voice, tone, and overarching content principles for both user interfaces and AI-generated responses.

• Lead the content design process for key product features and user journeys, from initial concept and user research through to polished execution and launch.

• Create and maintain content systems, style guides, and best practices to ensure consistency and quality across all product touchpoints.

• Develop and implement AI-assisted tools and frameworks to enable engineers, product managers, and designers to effectively apply content standards in their work.

• Advocate for user-centered design and content excellence, influencing product strategy and fostering a culture of high design standards across the organization.

• Conduct content audits, user research, and competitive analysis to identify opportunities for content improvement and innovation.

• Collaborate with AI researchers to shape the conversational design and output of agentic AI models, ensuring they are helpful, trustworthy, and aligned with Harvey's brand.

• Articulate complex design decisions, rationale, and trade-offs clearly to diverse stakeholders, including executive leadership.

• Contribute to the strategic roadmap for content design, anticipating future needs and evolving best practices in AI and professional services.

📝 Enhancement Note: The responsibility to "Develop AI-assisted tools and guidance" indicates a proactive approach to scaling content design impact. This suggests the need for a candidate who can not only design content but also conceptualize and contribute to the creation of systems that leverage AI for content quality assurance and team enablement, a key differentiator for senior operations and product roles.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in English, Communications, Human-Computer Interaction, Design, or a related field, or equivalent practical experience. Experience:

• Minimum of 8 years of professional experience in content design, UX writing, content strategy, or a closely related field, with a demonstrated track record of significant impact.

• Proven experience working on complex software products, preferably in B2B, enterprise, or technically sophisticated domains.

• Experience in the legal tech or professional services industry is a significant plus. Required Skills:

• Portfolio: A strong portfolio showcasing a range of content design work, including examples of complex interfaces, AI interactions, content systems, and strategic contributions.

• Content Craft: Exceptional writing, editing, and proofreading skills with a nuanced understanding of voice, tone, and style tailored to expert audiences.

• Systems Thinking: Ability to design and articulate content systems, style guides, and design principles that ensure consistency and scalability across a product ecosystem.

• AI Experience Design: Deep understanding of designing for AI-driven experiences, including conversational design, prompt engineering principles, and leveraging AI tools for content quality.

• Strategic Acumen: Ability to connect content strategy to broader business objectives and product goals, moving effectively between detailed execution and high-level strategy.

• Cross-functional Collaboration: Proven ability to partner effectively with product designers, engineers, product managers, AI researchers, and other stakeholders.

• Communication & Storytelling: Excellent verbal and written communication skills, with the ability to present complex ideas persuasively and articulate design rationale clearly.

• Problem Solving: Demonstrated ability to navigate ambiguity, structure unstructured problems, and bring clarity and order to complex design challenges.

Preferred Skills:

• Experience building and scaling a content design practice within a fast-growing company.

• Familiarity with design systems and their application to content.

• Experience with user research methodologies relevant to content effectiveness.

• Understanding of legal terminology and the workflows of legal professionals.

• Proficiency in using AI-assisted writing and content generation tools.

📝 Enhancement Note: The explicit mention of "Staff" level and the requirement for "8+ years" strongly suggests an expectation for strategic leadership and the ability to mentor or guide other team members, even if not directly managing. Candidates should highlight instances where they have influenced product direction through content strategy or established best practices. The emphasis on "systems thinking" and "AI experience design" points towards a need for a candidate who can architect content solutions for a complex, AI-native product.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 significant projects demonstrating expertise in content design, UX writing, or content strategy.

• Include case studies that detail your role, the problem you solved, your process, the solutions you designed, and the measurable impact or outcomes.

• Highlight projects involving complex technical or expert-audience content, demonstrating your ability to translate intricate concepts into clear language.

• Feature examples of your work on AI-driven experiences, conversational design, or the application of AI-assisted tools in your workflow.

• Present examples of content systems, style guides, or frameworks you have developed or contributed to, illustrating your approach to scalability and consistency. Process Documentation:

• Demonstrate a clear understanding of the content design lifecycle, from discovery and research to ideation, prototyping, implementation, and iteration.

• Provide evidence of your ability to conduct user research, content audits, and competitive analyses to inform your design decisions.

• Illustrate your methods for collaborating with cross-functional teams (designers, engineers, PMs, researchers) throughout the product development process.

• Explain your approach to defining and maintaining voice, tone, and content principles for a product or brand.

• Showcase how you measure the effectiveness of content and iterate based on data and user feedback.

📝 Enhancement Note: For a Staff-level Content Designer role, the portfolio should not only showcase execution but also strategic thinking and leadership. Applicants should be prepared to discuss how they have influenced product direction, built processes, or scaled content efforts. The "AI experience design" aspect means including projects that specifically address how content functions within an AI-powered product, and how AI itself was used in the content creation or delivery process.

💵 Compensation & Benefits

Salary Range: $195,500 - $264,500 USD per year

Benefits:

• Comprehensive health coverage

• Dental coverage

• Vision coverage

• Retirement benefits

• 401k match

• Flexible Paid Time Off (PTO)

• Equity plan

• Bonus opportunities Working Hours:

• Standard full-time hours are expected, typically around 40 hours per week. The company emphasizes a fast-paced environment, suggesting potential for periods of intense work, balanced by flexible PTO to manage workload and prevent burnout.

📝 Enhancement Note: The provided salary range is competitive for a Staff-level Content Designer in a high-cost-of-living area like New York, especially within the tech industry. The salary range itself is a strong indicator of the seniority and expected impact of the role. The benefits package is typical for a well-funded tech startup, emphasizing employee well-being and long-term financial security.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Legal Tech, Artificial Intelligence, Enterprise Software, Professional Services. Harvey operates at the intersection of AI and professional services, aiming to revolutionize how legal and knowledge-based work is performed.

Company Size: The description suggests a rapidly scaling company with strong product-market fit and investor support, implying a mid-stage startup environment where roles have significant impact but processes are still evolving.

Founded: While not explicitly stated, the description implies a relatively young company ("generational company," "just getting started") that is past its initial seed stage and is now focused on scaling.

Team Structure:

• The Content Designer will work closely with Product Designers, Engineers, Product Managers (PMs), and AI Researchers.

• This indicates a highly collaborative, cross-functional product development team structure, common in agile tech environments.

• The role is positioned as the "first Content Designer," suggesting the establishment of a new function within the product team, requiring strong initiative and the ability to define processes. Methodology:

• Decisiveness: Acting quickly on clear judgment, even with imperfect information. This implies a bias for action and a willingness to iterate.

• Simplicity: Believing simplicity is what scales. This suggests a focus on clear, intuitive designs and concise communication.

• Job's Not Finished: A commitment to continuous improvement and never being satisfied with the current state. This drives a culture of ambition and high standards.

• Customer Proximity: Operating with intensity and staying close to customers, indicating a strong user-centric approach.

• Excellence: Pushing each other for excellence, fostering a high-performance culture.

Company Website: https://www.harvey.ai/

📝 Enhancement Note: Harvey's core values—Decisiveness, Simplicity, and Job's Not Finished—are critical for understanding the pace and expected mindset of employees. For a Content Designer, this means being comfortable with ambiguity, prioritizing impactful solutions, and being proactive in defining new processes and standards in a rapidly evolving field.

📈 Career & Growth Analysis

Operations Career Level: Staff Content Designer. This is a senior individual contributor role, typically the second-highest level before Principal or Director. It signifies deep expertise, strategic influence, and the ability to operate autonomously on complex, high-impact projects. The role is expected to shape the direction of content design at Harvey and influence product strategy.

Reporting Structure: While not explicitly stated, a Staff Content Designer would likely report into a Head of Product Design, VP of Product, or a similar senior product leadership role. They will work closely with various cross-functional teams, requiring strong collaboration skills.

Operations Impact: The Content Designer's impact is directly tied to user understanding, product adoption, trust in AI, and the overall user experience. By defining how Harvey communicates, this role will influence user perception, efficiency gains for clients, and the perceived value of the AI platform. This role is crucial for translating complex AI capabilities into tangible benefits for expert users.

Growth Opportunities:

• Foundational Impact: As the first Content Designer, there's a unique opportunity to build and shape the content practice from the ground up, establishing its processes, standards, and influence within the organization.

• Skill Specialization: Deepen expertise in AI-driven content design, conversational AI, and content systems for enterprise-grade AI platforms.

• Leadership Potential: Grow into a leadership role, potentially managing a team of content designers as the company scales, or becoming a recognized expert and thought leader within the AI/legal tech space.

• Cross-functional Influence: Gain broad exposure and influence across product, engineering, and AI research teams, contributing to strategic product decisions.

• Industry Recognition: Contribute to a groundbreaking product in a rapidly evolving industry, offering opportunities for professional development and industry recognition.

📝 Enhancement Note: The "Staff" designation implies a role focused on strategic impact, mentorship, and defining best practices, rather than just execution. Candidates should consider how they can demonstrate their ability to build a function, influence strategy, and operate at a high level of autonomy. The growth opportunities are significant due to the foundational nature of the role and the company's ambitious mission.

🌐 Work Environment

Office Type: Harvey operates on a hybrid model, indicating a mix of in-office collaboration and remote flexibility. The New York City location suggests a dynamic, professional services-oriented environment.

Office Location(s): New York, New York, United States. This location is a major hub for technology and professional services, offering access to talent and industry networks.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional work suggest a dynamic and collaborative workspace, where in-office days are likely focused on team interaction, brainstorming, and strategic alignment.

• Technology & Tools: As a tech-forward company, expect access to modern design and collaboration tools, with a particular focus on AI-powered platforms and research environments.

• Team Interaction: Opportunities for direct interaction with product, design, engineering, and AI research teams will be frequent, fostering a culture of shared learning and problem-solving.

Work Schedule:

• The role is full-time, with standard expectations for a 40-hour work week. However, the company's culture of "intensity" and "Job's Not Finished" suggests that successful candidates should be prepared for demanding periods and a strong commitment to the mission. The flexible PTO is a key element for managing work-life balance in such an environment.

📝 Enhancement Note: The hybrid nature of the work environment means candidates should be comfortable with both structured in-office collaboration and independent remote work. The emphasis on "intensity" suggests a high-performance culture where individuals are expected to be proactive and drive results, balanced by the company's commitment to flexible PTO.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and fit.

• Hiring Manager Interview: Discussion focused on your experience, approach to content design, understanding of AI, and alignment with Harvey's values.

• Portfolio Presentation & Design Exercise: A deep dive into your portfolio, potentially including a presentation of a key project. You may also be asked to complete a short design exercise or critique a piece of content/interface. This will assess your craft, strategic thinking, and ability to articulate decisions.

• Cross-functional Interviews: Meetings with Product Designers, Engineers, PMs, and AI Researchers to evaluate collaboration skills, technical understanding, and ability to integrate content into complex product development.

• Executive/Leadership Interview: A final discussion to assess strategic alignment, leadership potential, and cultural fit.

Portfolio Review Tips:

• Structure is Key: Organize your portfolio logically, highlighting your role, the problem, your process, your solution, and the impact. Use clear headings and concise descriptions.

• Focus on Impact: Quantify your achievements wherever possible. Did your content improve conversion rates, reduce support tickets, increase user engagement, or enhance user trust?

• Showcase AI & Complexity: Specifically highlight projects where you designed for AI, handled complex technical concepts, or tailored content for expert audiences. Explain your rationale and any trade-offs considered.

• Demonstrate Systems Thinking: Include examples of content systems, style guides, or frameworks. Explain how you ensured consistency and scalability.

• Tell a Story: Be prepared to walk through your projects with enthusiasm and clarity. Articulate your thought process, the challenges you faced, and how you overcame them.

Challenge Preparation:

• AI & Content: Be ready to discuss your perspective on designing content for AI, the unique challenges and opportunities, and how you would approach defining Harvey's AI voice.

• Systems & Scalability: Prepare to discuss how you would build a content practice and ensure consistent quality as the product and team scale.

• Ambiguity & Strategy: Practice articulating how you bring structure to ambiguous problem spaces and connect content design to broader product strategy.

• Values Alignment: Be prepared to discuss Harvey's values (Decisiveness, Simplicity, Job's Not Finished) and how they would inform your work.

📝 Enhancement Note: The interview process is designed to assess not only craft but also strategic thinking, collaboration, and cultural fit. For a Staff-level role, especially the first of its kind, expect questions that probe your ability to build, lead, and innovate. The portfolio review will be a critical component, so ensure it effectively showcases your experience with AI and complex systems.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (likely used by design partners).

• Collaboration & Communication: Slack, Zoom, Google Workspace.

• Project Management: Jira, Asana, Trello (or similar, used by product teams).

• Content Management Systems (CMS): While not explicitly mentioned, experience with headless CMS or similar content infrastructure tools could be beneficial.

Analytics & Reporting:

• Product Analytics: Amplitude, Mixpanel, Google Analytics (or similar, for understanding user behavior and content impact).

• A/B Testing Tools: Optimizely, VWO (or similar, for content experimentation).

CRM & Automation:

• CRM: Salesforce, HubSpot (less direct for content designer, but understanding data flow is key).

• AI Platforms: Direct experience or strong understanding of working with AI models, natural language processing (NLP), and agentic AI frameworks. Familiarity with prompt engineering principles is crucial.

• Internal Tools: Harvey may develop proprietary AI tools and content platforms that the designer will help shape and utilize.

📝 Enhancement Note: While specific tools are not listed, the role implies working within a modern tech stack. The most critical "tool" will be the AI platform itself and the designer's ability to leverage and shape it. Familiarity with design software and collaboration tools is assumed, but a deep understanding of AI interaction design and content systems is paramount.

👥 Team Culture & Values

Operations Values:

• Decisiveness: Expect to make timely decisions, even with incomplete information, and embrace iterative development. This means being comfortable with calculated risks and moving forward rapidly.

• Simplicity: A core tenet suggesting a focus on creating clear, intuitive, and scalable solutions. Complex problems should be distilled into elegant content and interaction designs.

• Job's Not Finished: A culture of continuous improvement and relentless pursuit of excellence. This means always looking for ways to optimize, innovate, and push the boundaries of what's possible.

• Customer Centricity: A deep commitment to understanding and serving the needs of legal and professional services clients. This involves staying close to the customer and using their feedback to drive product decisions.

• Excellence: A high bar for quality and performance across all aspects of the work. This fosters an environment where individuals are challenged to do their best work.

Collaboration Style:

• Cross-functional Integration: The role requires seamless collaboration with product design, engineering, product management, and AI research. Expect a highly integrated team environment where content design is a core part of the product development process from inception.

• Open Communication: A culture that encourages open dialogue, constructive feedback, and the articulation of differing viewpoints to arrive at the best solutions.

• Proactive Engagement: Team members are expected to be proactive in seeking information, offering solutions, and contributing to team goals, especially in a fast-paced startup environment.

• Shared Ownership: A collective responsibility for product success, where team members are encouraged to take ownership and drive initiatives forward.

📝 Enhancement Note: Understanding and embodying Harvey's core values is crucial for success. For a Content Designer, "Decisiveness" means making informed content choices quickly, "Simplicity" translates to crafting clear and elegant language, and "Job's Not Finished" implies a commitment to ongoing optimization and evolution of the content practice.

⚡ Challenges & Growth Opportunities

Challenges:

• Pioneering a New Field: As the first Content Designer, you'll be instrumental in defining the content design practice for AI-driven professional services. This involves navigating uncharted territory and establishing best practices.

• Complexity of AI: Translating the capabilities of advanced agentic AI into clear, trustworthy, and useful experiences for expert users presents a significant intellectual challenge.

• Balancing Speed and Quality: The company's fast-paced culture requires delivering high-quality work rapidly, demanding efficient workflows and strong prioritization skills.

• Ambiguity in Early Stages: Working in a rapidly scaling startup means dealing with evolving requirements and a less defined structure, requiring adaptability and proactive problem-solving.

• Defining AI Voice & Personality: Establishing a consistent, credible, and helpful voice for an AI system that interacts with sophisticated professionals is a nuanced challenge.

Learning & Development Opportunities:

• Foundational Role: Opportunity to build and shape a critical function within a high-growth company, offering immense learning in organizational development and strategic influence.

• Cutting-Edge AI: Gain unparalleled experience working with frontier AI technologies and shaping their human-computer interaction patterns.

• Industry Expertise: Develop deep domain knowledge in legal tech and professional services, understanding the unique needs and workflows of these expert users.

• Mentorship & Leadership: Potential to mentor future content designers and grow into a leadership position as the company scales.

• Industry Conferences & Publications: Opportunities to contribute to the discourse on AI content design and professional services innovation.

📝 Enhancement Note: The challenges presented are significant but also represent the core of the growth opportunities. Candidates should be prepared to discuss how they approach ambiguity, solve complex problems, and contribute to building a new function within a dynamic environment. The learning potential is exceptionally high given the company's mission and technological focus.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the voice and tone for an AI system like Harvey, especially when interacting with legal professionals?"

• "Describe a time you had to translate highly complex technical information into clear, user-friendly language. What was your process?"

• "Imagine you're tasked with building a content practice from scratch. What are the first steps you would take, and how would you prioritize?"

• "How do you balance the need for speed and iteration in a startup environment with maintaining a high bar for content quality and strategic consistency?" Company & Culture Questions:

• "What excites you about Harvey's mission to transform professional services with AI?"

• "How do Harvey's values (Decisiveness, Simplicity, Job's Not Finished) resonate with your own work style and approach?"

• "Describe a situation where you had to influence stakeholders who had different priorities or perspectives. How did you achieve alignment?"

• "How do you stay current with the rapidly evolving landscape of AI and its impact on user experience and content design?" Portfolio Presentation Strategy:

• Focus on Strategic Impact: For each project, clearly articulate the business problem, your strategic contribution, and the measurable outcomes.

• Showcase AI & Complexity: Dedicate time to explaining projects involving AI or complex domains. Detail your thought process for addressing these specific challenges.

• Demonstrate Systems Thinking: Explain how you approached creating scalable content solutions, style guides, or design principles.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, decisions, and trade-offs. Be ready to defend your choices with rationale.

• Tailor to Harvey: Briefly research Harvey's existing product and articulate how your skills and experience align with their specific needs and challenges.

📝 Enhancement Note: Interviews for Staff-level roles, especially at innovative companies like Harvey, will probe deeply into strategic thinking, problem-solving, and leadership potential. Be prepared to discuss not just what you did, but why you did it and the impact it had. Emphasize your ability to build, define, and influence.

📌 Application Steps

To apply for this Staff Content Designer position:

• Submit your comprehensive resume and a link to your portfolio through the provided application portal.

• Portfolio Customization: Ensure your portfolio prominently features case studies demonstrating your experience with complex technical content, AI-driven experiences, and content systems. Tailor the project selection and descriptions to highlight relevance to Harvey's mission.

• Resume Optimization: Highlight your 8+ years of experience, specific achievements in content design, UX writing, or content strategy, and any experience with AI, legal tech, or enterprise software. Use keywords such as "content strategy," "UX writing," "AI experience design," "systems thinking," and "cross-functional collaboration."

• Interview Preparation: Thoroughly research Harvey, its mission, and its values. Prepare to discuss your approach to defining AI voice and tone, building content practices, and your strategic contributions to product development. Practice articulating your portfolio projects with a focus on impact and rationale.

• Company Research: Familiarize yourself with Harvey's product, target market (legal and professional services), and the implications of AI in these industries. Understand their core values and how they shape the work environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.