Sr Human Centered Design Strategist, SME

📍 Job Overview

Job Title: Sr Human Centered Design Strategist, SME

Company: DMI

Location: Baltimore, Maryland, United States

Job Type: OTHER

Category: Human-Centered Design / UX Strategy

Date Posted: April 29, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead Human-Centered Design (HCD) initiatives within a Medicaid outcome-focused pilot team, integrating domain expertise with policy, operations, and IT functions to enhance user experiences.

• Drive the HCD practice across the Medicaid eligibility, enrollment, and renewal lifecycle, analyzing current states, designing improvements, and supporting implementation with program and IT teams.

• Conduct in-depth qualitative user research with Medicaid beneficiaries and frontline eligibility staff to identify pain points and unmet needs, informing service design and system enhancements.

• Translate research findings into actionable deliverables such as service blueprints, journey maps, and prototypes, ensuring adherence to usability, accessibility (Section 508, WCAG), inclusion, and equity principles.

📝 Enhancement Note: This role requires a strong blend of strategic design thinking, deep user empathy, and practical application within a complex, regulated government environment. The emphasis on Medicaid systems suggests a need for understanding government workflows and policy constraints. The "SME" (Subject Matter Expert) designation implies a leadership role in shaping HCD practices and guiding others.

📈 Primary Responsibilities

• Serve as the Senior Human-Centered Design (HCD) Strategist, contributing subject matter expertise and collaborating across policy, operations, eligibility, and information technology functions within a Medicaid outcome-focused pilot team.

• Lead the human-centered design practice for the Medicaid eligibility, enrollment, and renewal lifecycle, analyzing current-state journeys, designing improvements, and supporting implementation alongside program and IT teams.

• Conduct qualitative user research with Medicaid beneficiaries and frontline eligibility staff to uncover pain points, friction points, and unmet needs across consumer and worker experiences.

• Translate research findings into service blueprints, journey maps, prototypes, and design recommendations to inform service design and technical improvements for platforms supporting Medicaid eligibility and enrollment.

• Ensure all design work prioritizes usability, accessibility (Section 508 and WCAG), inclusion, and equity for diverse populations, including non-English-speaking beneficiaries, beneficiaries with disabilities, and underserved communities.

• Apply, iterate on, and contribute to design system standards to drive consistency and quality across the user experience.

• Facilitate stakeholder engagement across program staff, IT teams, executive leadership, and beneficiary communities, building effective working relationships that bridge organizational boundaries between policy, operations, and technology.

• Present research findings, design recommendations, and outcome metrics to senior leadership and the broader Medicaid outcome team in clear, decision-ready formats.

• Ensure proposed service and system changes meet federal and state policy and compliance requirements while delivering tangible improvements for beneficiaries and staff.

• Lead organizational human-centered design capacity-building by supporting state team adoption of cross-functional, iterative ways of working, contributing to knowledge-sharing and documentation for long-term sustainability.

• Build state team capacity to apply HCD methods as part of ongoing operations rather than one-time engagements, championing and demonstrating the value of HCD practice through guidance, mentorship, and visible delivery.

• Collaborate with engineers, product managers, business analysts, and contractor teams to ensure HCD insights translate into technical requirements, user stories, and acceptance criteria for execution.

• Adhere to all security, change control, and Project Management Office (PMO) policies, processes, and methodologies.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct HCD practice and leading organizational capacity building. The emphasis on Medicaid systems, equity, and compliance suggests the need for meticulous documentation and a deep understanding of government service delivery processes. The requirement to translate HCD insights into technical requirements underscores the importance of bridging the gap between design and development teams.

🎓 Skills & Qualifications

Education:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline is required.

Experience:

• A minimum of seven (7) years of demonstrated professional experience as a Human-Centered Designer, Service Designer, UX Strategist, or equivalent role is required.

• At least three (3) of those years must involve delivering outcomes in complex, regulated, or large-scale environments such as government, healthcare, financial services, or other regulated industries.

• Demonstrated experience designing digital or technology products or solutions using human-centered design principles.

• Proven ability to work closely with engineers, product managers, and program staff to translate design into delivered systems.

• Demonstrated experience working in cross-functional teams and bridging gaps between policy, operations, and technology, including translating between technical and non-technical audiences.

• Demonstrated expertise in qualitative user research methods, including planning and conducting user interviews, contextual inquiry, usability testing, and synthesis of qualitative insights into actionable findings.

• Demonstrated expertise in service design methods, including service blueprinting, journey mapping, ecosystem mapping, and prototyping at varying levels of fidelity.

• Demonstrated experience designing for equity, accessibility, and diverse populations, including familiarity with Section 508 and Web Content Accessibility Guidelines (WCAG) standards and inclusive design practices.

• Familiarity with government service delivery contexts or large-scale public-facing systems, sufficient to operate effectively within compliance, procurement, and policy constraints.

• Strong written and verbal communication skills, with the ability to engage executives, frontline staff, technical teams, and beneficiary communities.

• Proven ability to present complex findings and recommendations in clear, decision-ready formats.

• Proven ability to deliver outcomes in environments with complex processes, multiple stakeholders, or regulatory constraints.

Required Skills:

• Human-Centered Design (HCD) Principles and Application

• Qualitative User Research (Interviews, Usability Testing, Contextual Inquiry)

• Service Design Methodologies (Journey Mapping, Service Blueprinting)

• Prototyping (Low to High Fidelity)

• Accessibility Standards (Section 508, WCAG)

• Cross-Functional Collaboration and Stakeholder Engagement

• Translating Design into Technical Requirements and User Stories

Preferred Skills:

• Knowledge of Medicaid, CHIP, SNAP, TANF, or other federal/state government benefits programs.

• Familiarity with eligibility determination workflows and redetermination/renewal cycles.

• Experience working with state Medicaid agencies, health insurance marketplaces, or similar public-facing government programs.

• Familiarity with federal and state policy, compliance, and procurement constraints relevant to public benefits administration (e.g., CMS guidance).

• Experience with Agile service delivery and modernization projects.

• Experience contributing to or maintaining an enterprise design system.

• Experience designing AI-assisted workflows or conversational interfaces.

• Experience with plain language and content design for public-facing communications.

• Experience training, mentoring, or coaching teams in HCD methods.

• Professional certifications in UX/HCD (e.g., Nielsen Norman Group, IDEO/LUMA Institute).

📝 Enhancement Note: The required experience emphasizes practical application in complex environments, with a specific need for expertise in user research, service design, and accessibility. The preferred skills section points towards a strong advantage for candidates with direct experience in government benefits programs, particularly Medicaid, highlighting the domain-specific knowledge valued for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a minimum of seven years of HCD/UX strategy work through a curated portfolio, showcasing projects with measurable outcomes in regulated or large-scale environments.

• Include detailed case studies of at least three distinct projects that highlight your ability to conduct qualitative user research, translate findings into actionable design strategies (e.g., journey maps, service blueprints), and guide the development of implemented solutions.

• Showcase examples of how you have designed for accessibility (Section 508, WCAG) and inclusive design principles, with specific attention to diverse user populations.

• Present evidence of successful collaboration with cross-functional teams (policy, operations, IT, engineering, product management) and how your HCD insights influenced technical requirements and user stories.

Process Documentation:

• Provide examples of how you have documented user research findings, service blueprints, and journey maps in a clear, organized, and accessible manner for diverse stakeholders.

• Illustrate your approach to translating HCD insights into formal documentation that can be used by engineering, product management, and PMO teams (e.g., user stories, acceptance criteria, design specifications).

• Include documentation demonstrating your experience in applying, iterating on, or contributing to enterprise design system standards, showcasing consistency and quality in user experience.

• Show how you have documented capacity-building efforts, including training materials, knowledge-sharing resources, or mentorship guides, to foster sustainable HCD practices within an organization.

📝 Enhancement Note: A strong portfolio is critical for this role, as it serves as direct evidence of the candidate's ability to apply HCD principles in complex, real-world scenarios. The emphasis on government systems and regulated environments means portfolios should highlight projects that demonstrate an understanding of policy constraints, compliance requirements, and the impact on both beneficiaries and operational staff.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health & Wellness: Comprehensive healthcare coverage, virtual health visits, wellness programs, flu shots, and biometric screenings to support employee health.

• Financial Security: Generous 401(k) match, life and disability insurance, and financial wellness tools to support long-term financial planning.

• Professional Development: Tuition assistance and internal career growth opportunities to foster continuous learning and advancement.

• Work-Life Integration: Virtual health visits, commuter perks, pet insurance, and entertainment discounts designed to enhance daily life.

• Recognition & Rewards: Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts to acknowledge contributions.

Working Hours:

• Standard full-time work hours, estimated at 40 hours per week, are expected. The role is designated as hybrid, allowing for a combination of on-site work at the Baltimore office and remote work. This arrangement offers flexibility for balancing project needs, team collaboration, and personal commitments.

📝 Enhancement Note: Salary is estimated based on market data for similar senior-level design strategy roles in the Baltimore area, particularly within the government contracting/consulting sector. Benefits are comprehensive and reflect DMI's commitment to employee well-being and professional growth, aligning with typical offerings for professional services firms.

🎯 Team & Company Context

🏢 Company Culture

Industry: DMI operates within the Digital Services and Technology Solutions sector, with a significant focus on supporting public sector agencies. This industry context means the company navigates complex procurement processes, government regulations, and the need for secure, reliable, and efficient technology solutions that serve the public good.

Company Size: DMI is a substantial organization, likely employing over 1,000 individuals, as indicated by general knowledge of DMI's market presence. This size suggests a structured environment with established processes, opportunities for cross-departmental collaboration, and a wide range of career paths. For operations professionals, this means access to robust internal support systems and a variety of specialized teams.

Founded: DMI was founded in 1997. This long history indicates a stable company with deep experience in the technology and government sectors, likely possessing well-defined operational methodologies and a strong understanding of client needs.

Team Structure:

• The role is part of a Medicaid outcome-focused pilot team, suggesting a project-based, cross-functional structure designed to tackle specific government modernization initiatives.

• The Senior HCD Strategist will likely report to a program manager or a design/innovation lead, working alongside policy experts, eligibility staff, IT professionals, and program administrators.

Methodology:

• Data-Driven Insights: The role emphasizes user research and translating findings into actionable insights, aligning with data-driven approaches to service and system design.

• Iterative Design & Development: The mention of "cross-functional, iterative ways of working" points to an Agile or Lean methodology, where continuous feedback and adaptation are integral to the process.

• Capacity Building: A core function is embedding HCD practices into ongoing operations, suggesting a focus on sustainable process integration and knowledge transfer rather than one-off project execution.

Company Website: https://www.dminc.com/

📝 Enhancement Note: DMI's focus on digital services for the public sector, combined with their established history and company values, suggests a culture that balances innovation with a strong sense of responsibility and integrity. The "pilot team" structure implies an environment that is both structured and experimental, requiring adaptability.

📈 Career & Growth Analysis

Operations Career Level: This position is at a senior individual contributor level, designated as "Sr. Human-Centered Design Strategist, SME." It requires significant experience and expertise to lead design initiatives, influence strategy, and build organizational capacity. This role is ideal for professionals who have mastered HCD/UX principles and are looking to apply them in a strategic, impactful capacity, particularly within government modernization efforts.

Reporting Structure: The role is part of a specific "Medicaid outcome-focused pilot team." While direct reporting lines are not specified, the Senior HCD Strategist would likely report to a Program Manager, Project Lead, or a Director overseeing design and strategy within the DMI engagement. They will collaborate closely with various stakeholders across policy, operations, and IT, requiring strong interpersonal and influencing skills.

Operations Impact: The impact of this role is significant, directly influencing how government services are delivered to beneficiaries and how efficiently frontline staff can operate. By ensuring technology decisions align with user needs and operational realities, the HCD Strategist contributes to simpler, faster, and more reliable Medicaid systems, leading to improved public service outcomes, increased accessibility, and enhanced equity. This role bridges the gap between user experience and operational effectiveness, a critical component of successful government IT modernization.

Growth Opportunities:

• Leadership in HCD: Opportunities to lead HCD practice across multiple government programs or agencies, deepening expertise and expanding influence.

• Specialization: Potential to specialize further in government technology modernization, accessibility compliance, or specific program areas like Medicaid, becoming a go-to expert.

• Mentorship & Training: Develop and deliver HCD training and mentorship programs to build capacity within client organizations and DMI, cultivating leadership skills.

• Strategic Advisory: Transition into roles that involve higher-level strategic consulting, advising government leaders on digital transformation and user-centric policy.

• Program Management: Develop skills in managing complex government IT projects, leveraging design expertise to inform project planning and execution.

📝 Enhancement Note: The "SME" designation and emphasis on capacity building suggest a growth path beyond individual contribution, potentially into leadership, training, or strategic advisory roles within DMI or client organizations. The focus on government modernization offers a niche but impactful career trajectory.

🌐 Work Environment

Office Type: The role is designated as "Hybrid," meaning it involves a combination of on-site work at DMI's Baltimore office and remote work. This offers a balance between in-person collaboration and the flexibility of remote work.

Office Location(s): The primary office location is 750 East Pratt Street, 6th Floor, Baltimore, MD 21202. This is a central business district location, likely offering good accessibility via public transportation and proximity to various amenities.

Workspace Context:

• Collaborative Environment: As part of a "pilot team" and a company that values "Win Together," the workspace likely encourages collaboration, brainstorming, and knowledge sharing among team members and cross-functional departments.

• Technology & Tools: Access to standard professional office technology, potentially including specialized design software, collaboration platforms, and secure network access for government projects. The role requires proficiency with design and research tools.

• Team Interaction: The hybrid model allows for structured in-person meetings, workshops, and team-building activities, balanced with the autonomy of remote work. Regular interaction with program staff, IT teams, and potentially beneficiary communities is expected.

Work Schedule: The standard work schedule is expected to be 40 hours per week. The hybrid arrangement provides flexibility in how and where those hours are completed, within established team and project requirements. This allows for effective management of design processes, user research sessions, and stakeholder meetings, while accommodating the specific needs of government projects.

📝 Enhancement Note: The hybrid nature of this role in a professional office setting in downtown Baltimore offers a blend of structured work and flexibility. The emphasis on collaboration suggests that on-site days will be highly interactive, focusing on team-based problem-solving and design sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and resumes, focusing on alignment with the minimum experience and education requirements, particularly in HCD and government/regulated environments.

• Technical/HCD Interview: This stage will likely involve a deep dive into the candidate's HCD/UX experience, methodologies, and approach to problem-solving. Expect questions about specific projects, research techniques, design thinking processes, and how you've handled complex challenges.

• Portfolio Review: A critical component where candidates will present selected case studies from their portfolio, detailing their role, process, challenges, and outcomes. This is where you demonstrate your practical application of HCD principles.

• Stakeholder/Team Interview: Interviews with potential team members, including policy experts, IT professionals, or program administrators, to assess collaboration style, communication skills, and cultural fit within the "Medicaid outcome-focused pilot team."

• Final Interview: A conversation with senior leadership or the hiring manager to discuss strategic alignment, leadership potential, and overall fit with DMI's values and the project's long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your expertise in HCD, service design, user research, accessibility, and experience within regulated environments (especially government or healthcare).

• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the methodologies used, the challenges encountered, the solutions designed, and the tangible outcomes or impact. Quantify results whenever possible.

• Focus on Process: Detail your thought process, research methods, design iterations, and how you collaborated with stakeholders. Demonstrate your ability to translate complex user needs into actionable design strategies.

• Highlight Equity & Accessibility: Explicitly showcase projects where you designed for diverse populations and adhered to Section 508/WCAG standards. Provide examples of how you ensured inclusivity.

• Prepare for Questions: Be ready to discuss your design decisions, trade-offs, and how you adapted your approach based on project constraints or stakeholder feedback.

Challenge Preparation:

• Be prepared for potential scenario-based questions or a take-home assignment that may require you to outline an HCD approach to a given problem related to government service delivery or user experience improvement.

• Practice articulating your HCD strategy concisely, focusing on user needs, operational constraints, and measurable outcomes.

• Prepare to discuss how you would build HCD capacity within an organization or integrate HCD principles into existing government processes.

📝 Enhancement Note: The interview process heavily emphasizes practical experience and the ability to articulate HCD methodologies and outcomes. A strong, well-prepared portfolio that demonstrates success in relevant environments is paramount. The inclusion of "capacity building" suggests interviewers will probe for leadership and mentorship capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in tools such as Figma, Sketch, Adobe XD, Axure, or similar platforms for creating wireframes, mockups, interactive prototypes, and design systems.

• User Research Platforms: Experience with tools for conducting remote usability testing, surveys, and qualitative data analysis (e.g., UserTesting.com, Lookback, SurveyMonkey, Qualtrics).

• Collaboration & Project Management: Familiarity with tools like Jira, Confluence, Asana, Trello, or Microsoft Teams for workflow management, documentation, and team communication, especially within Agile frameworks.

Analytics & Reporting:

• Data Analysis Tools: While not a primary focus, understanding how to interpret user analytics from tools like Google Analytics or specialized government platform analytics can be beneficial for understanding user behavior and measuring impact.

• Reporting & Presentation Software: Expertise in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace equivalents for creating reports, presenting findings, and communicating with stakeholders.

CRM & Automation:

• Not Directly Applicable: This role is focused on Human-Centered Design and not directly on CRM or sales automation. However, understanding how user interfaces and workflows within these systems impact end-users (both beneficiaries and staff) is relevant.

📝 Enhancement Note: The technology stack for this role centers around design, research, and collaboration tools. While direct CRM/automation experience isn't required, an understanding of how users interact with various digital systems is crucial. The ability to leverage design systems and contribute to their development is also a key technical requirement.

👥 Team Culture & Values

Operations Values:

• Do What’s Right: This value is paramount in public sector work, emphasizing ethical conduct, integrity in user research, and a commitment to serving beneficiaries fairly and equitably. For an HCD Strategist, this means advocating for user needs and ensuring designs are ethical and unbiased.

• Own the Outcome: Taking responsibility for the success of HCD initiatives, from research through to implementation, ensuring that design solutions deliver tangible improvements and meet project goals.

• Deliver for Our Customers: The "customers" in this context are both the government agencies DMI serves and the end-users (Medicaid beneficiaries and staff). This value translates to a relentless focus on creating effective, user-friendly, and impactful solutions.

• Think Bold, Act Smart: Encourages innovative thinking in design solutions while grounding those ideas in practical application, data, and an understanding of operational and policy constraints. This means proposing creative but feasible solutions.

• Win Together: Fosters a collaborative environment where cross-functional teams, including policy, operations, and IT, work cohesively. Success is shared, and collective problem-solving is encouraged.

Collaboration Style:

• Cross-Functional Integration: The role demands strong collaboration with diverse teams, requiring the ability to translate HCD concepts into language understandable by policy experts, IT professionals, and program administrators, and vice versa.

• User-Centric Advocacy: Acting as a champion for the user throughout the project lifecycle, ensuring their needs and perspectives are considered in all decisions.

• Iterative Feedback Loops: Embracing a culture of continuous feedback, actively seeking input from stakeholders and users to refine designs and strategies.

• Knowledge Sharing & Mentorship: A key aspect is building HCD capacity, which involves actively sharing knowledge, mentoring team members, and fostering a culture where HCD principles are understood and applied broadly.

📝 Enhancement Note: DMI's core values strongly align with the principles of Human-Centered Design, particularly integrity, customer focus, and collaborative problem-solving. The emphasis on "Winning Together" is crucial for navigating complex government projects with multiple stakeholders.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Government Bureaucracy: Working within complex federal and state policy, compliance, procurement, and change control processes requires patience, adaptability, and a deep understanding of regulatory environments.

• Bridging Policy, Operations, and Technology: Effectively translating needs and insights between these distinct functional areas, each with its own priorities and language, can be challenging.

• Securing Buy-in for HCD: Demonstrating the value of HCD to stakeholders who may be accustomed to traditional development or policy-driven approaches requires strong communication and evidence-based advocacy.

• Data Synthesis & Actionability: Synthesizing qualitative research findings from diverse user groups (beneficiaries, frontline staff) into clear, actionable insights that can drive concrete system and process improvements.

• Building Sustainable HCD Capacity: Moving beyond project-specific design to embed HCD as an ongoing operational practice within a government agency requires significant change management and training efforts.

Learning & Development Opportunities:

• Deep Domain Expertise: Gain in-depth knowledge of government benefits programs like Medicaid, CHIP, SNAP, and TANF, understanding their intricacies and impact on citizens.

• Advanced HCD & Service Design: Opportunities to refine skills in complex service design, ethical AI design, and designing for diverse, vulnerable populations within a regulated context.

• Government IT Modernization: Become an expert in the unique challenges and best practices of modernizing large-scale government IT systems and public-facing services.

• Leadership & Mentorship: Develop leadership skills through capacity-building initiatives, training government staff, and mentoring junior designers.

• Strategic Consulting: Grow into a strategic advisory role, influencing policy and technology direction for government clients.

📝 Enhancement Note: The challenges are primarily rooted in the complexities of the government sector and the nature of driving user-centric change. The growth opportunities are significant for those who thrive in this environment, offering deep specialization and leadership potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully translated complex user research findings into actionable design recommendations for a large-scale or regulated system. What was your process, and what was the outcome?" (Focus on your methodology, stakeholder management, and impact).

• "How would you approach designing an HCD strategy for a Medicaid eligibility system, considering the diverse needs of beneficiaries (e.g., non-English speakers, those with disabilities) and the constraints of federal/state policy?" (Demonstrate your understanding of HCD principles, equity, accessibility, and government context).

Company & Culture Questions:

• "Based on your understanding of DMI's values and the nature of this role, how would you ensure your work on the Medicaid team embodies 'Do What's Right' and 'Deliver for Our Customers'?" (Connect DMI's values to HCD practice and public service).

• "This role requires significant collaboration across policy, operations, and IT. How do you typically build rapport and influence stakeholders from such diverse backgrounds?" (Showcase your communication, negotiation, and cross-functional collaboration skills).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific role, the user research methods used, the design process, key challenges, the final solution, and measurable outcomes.

• Emphasize Impact: Quantify results whenever possible (e.g., "reduced application time by X%", "improved user satisfaction by Y%", "met accessibility compliance standards").

• Show, Don't Just Tell: Use visuals (wireframes, journey maps, prototypes) effectively to illustrate your design process and solutions.

• Address Constraints: Be prepared to discuss how you navigated project constraints, policy limitations, or technical challenges.

• Highlight Collaboration: Explain how you worked with engineers, product managers, and other stakeholders to bring your designs to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical application of HCD in complex, regulated environments, with a strong emphasis on user research, service design, accessibility, and the ability to influence diverse stakeholders. The capacity-building aspect is a key differentiator.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the DMI careers portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight specific experience in Human-Centered Design, Service Design, UX Strategy, user research, accessibility (Section 508, WCAG), and projects within government or regulated industries, especially healthcare or public benefits.

• Resume Optimization: Ensure your resume clearly articulates your 7+ years of relevant experience, emphasizing achievements and quantifiable outcomes. Use keywords from the job description such as "Human-Centered Design," "Medicaid," "Service Blueprinting," "User Research," and "Accessibility."

• Interview Preparation: Practice answering strategy and behavioral questions, focusing on your HCD process, problem-solving skills, and experience in complex environments. Prepare to present 2-3 key case studies from your portfolio that best demonstrate your expertise.

• Company Research: Familiarize yourself with DMI's mission, values, and their work in the public sector. Understand the challenges and goals of government IT modernization and user experience improvement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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