Sr. Agile Business Analyst **FIGMA EXPERIENCE **

📍 Job Overview

Job Title: Sr. Agile Business Analyst

Company: General Dynamics Information Technology

Location: Any Location / Remote (United States)

Job Type: Full time

Category: Operations / Business Analysis / GTM Enablement

Date Posted: November 4, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• This Senior Business Analyst role is critical for the Case Management Modernization (CMM) Program, focusing on transforming the Administrative Office of the US Courts' (AO) case management system into a modern, cloud-based solution.

• The position requires deep involvement in Agile Scrum ceremonies, including backlog decomposition, sprint planning, and PI planning, to ensure efficient delivery of complex software solutions.

• A key aspect of this role involves detailed customer journey mapping, requirements elicitation, and translating business needs into actionable user stories with clear Definitions of Done and Ready.

• The Sr. Business Analyst will be instrumental in driving process improvement and efficiency across the end-to-end development lifecycle, ensuring alignment with customer satisfaction and product quality standards.

📝 Enhancement Note: While the job title is "Sr. Agile Business Analyst," the responsibilities and required experience strongly align with roles in Revenue Operations, Sales Operations, or Go-To-Market (GTM) Enablement, particularly in the context of supporting large-scale software development programs. The emphasis on process mapping, workflow analysis, requirements decomposition, and stakeholder management are core competencies for operations professionals tasked with improving business processes and system adoption. The role's focus on a modernization program also implies a need for strong change management and communication skills, which are vital in GTM operations.

📈 Primary Responsibilities

• Actively participate in all Agile Scrum ceremonies (daily stand-ups, sprint planning, sprint reviews, retrospectives) and Program Increment (PI) planning sessions.

• Lead and own the backlog decomposition strategy, ensuring consistent implementation and prioritization of user stories and epics across the product backlog for at least four sprints ahead.

• Collaborate closely with Product Owners, Federal Business Analysts, and other stakeholders to define customer journey mapping strategies and ensure clear alignment with customer expectations and strict scope control.

• Develop and maintain a clear Definition of Done (DoD) and Definition of Ready (DoR) for all work items, ensuring strict compliance by development teams.

• Provide transparency on backlog status and progress through up-to-date metrics and automated dashboards, facilitating informed decision-making.

• Conduct periodic retrospectives and Community of Practice (CoP) meetings with fellow Business Analysts to foster continuous improvement, identify best practices, and cross-train staff.

• Drive end-to-end process streamlining and efficiency improvements, focusing on product quality, alignment with requirements, and ultimately, customer satisfaction.

• Proactively identify, assess, and manage project risks, developing and communicating mitigation plans promptly.

• Address and resolve issues diligently, ensuring follow-through until resolution.

• Collaborate closely with Architects, Testers, Product Owners, and other stakeholders to ensure comprehensive end-to-end alignment of deliverables.

• Develop and maintain detailed business process maps using Microsoft Visio, illustrating business process flows and subprocesses with a two-level depth.

• Create accompanying narratives for business process flows, articulating activity details and data flow between process steps.

• Facilitate process flow mapping and analysis sessions with the CMM Backlog team and Court staff, capturing stakeholder input and analyzing variations across court types.

• Validate completed work items against requirements and the Definition of Done, ensuring accuracy and absence of errors.

• Support manual and automation testers in designing test cases and test steps for thorough validation of work items.

• Maintain process flows and narratives in an accessible, hierarchical format for easy end-user navigation and understanding.

📝 Enhancement Note: The emphasis on backlog management, Definition of Done/Ready, PI Planning, and continuous improvement through retrospectives points to a role deeply embedded within Scaled Agile Framework (SAFe) or similar agile methodologies. For operations professionals, this means demonstrating proficiency in translating business needs into actionable backlog items that drive efficient development cycles and measurable outcomes. The requirement to update process maps and narratives highlights the need for strong documentation and communication skills, crucial for knowledge transfer and operational efficiency.

🎓 Skills & Qualifications

Education:

• Bachelor's (BS/BA) Degree or Master's (MA/MS) Degree required. Experience:

• 5 to 7+ years of experience supporting Product Owners and agile teams, with a focus on eliciting business needs, maintaining user stories, and writing technical documentation.

• Demonstrated experience in business process analysis, workflow analysis, and business process re-engineering.

• Proven experience in designing new cloud-based IT solutions for integration and deployment with active legacy applications.

• Experience supporting greenfield application development projects.

• Experience supporting multiple teams to ensure overall program objectives are met.

• Experience analyzing, decomposing, and documenting detailed requirements through consultation with product owners, customers, key stakeholders, or end-users.

• Experience developing requirements into technical user stories with clearly documented Definition of Done and acceptance criteria.

• Experience assisting the Product Owner or Team Lead in defining product scope, vision, and roadmap.

• Experience providing system analysis and subject matter expertise on issues and bugs.

• Experience delivering technical briefings and hosting meetings for diverse audiences.

• Strong technical background and experience working with Solutions Architects and senior development team members.

• Hands-on experience with progressive elaboration of highly technical epics and stories.

• Experience supporting the implementation of resilient, zero-downtime web applications.

• Experience supporting the implementation of MicroService architecture and event-driven patterns.

• Experience designing complex state-managed systems and workflow systems.

• Experience designing rule-based component-driven UI functionality.

• Experience designing complex external-facing systems with proper authentication.

• Experience assisting with testing by writing acceptance criteria and confirming test case results.

• Experience producing relevant and current requirements, sizing user stories correctly, and removing roadblocks prior to sprint starts. Required Skills:

• Proficiency in Agile Methodology and Scrum practices.

• Strong Data Analysis skills for identifying trends and informing requirements.

• Expertise in eliciting and documenting Functional Requirements.

• Proficiency in customer journey mapping and strategy development.

• Advanced Backlog management and decomposition techniques.

• Expertise in process mapping and workflow analysis.

• Proficiency with Microsoft Visio for process documentation.

• Hands-on experience with Figma for UI/UX analysis and wireframing.

• Experience with cloud-based solution design and implementation.

• Ability to develop clear and concise user stories with well-defined acceptance criteria.

• Experience in business process re-engineering and optimization.

• Strong stakeholder management and communication skills.

• Proficiency in technical documentation creation and maintenance. Preferred Skills:

• Experience supporting tech stacks including React and NodeJS.

• Experience supporting the implementation of COTS solutions (e.g., Cammunda, Flowable, MS Bookings, SharePoint embedded, or other document processing tools).

• Experience providing technical assistance and guidance through gap analyses, workflow analysis, Analysis of Alternatives (AoA) studies, business process modeling, wireframes, and storyboards.

• Experience supporting the implementation of resilient, zero-downtime web applications.

• Experience supporting the implementation of MicroService architecture and event-driven patterns.

• Experience designing complex state-managed systems.

• Experience designing workflow systems.

• Experience designing rule-based component-driven UI functionality.

• Experience designing complex external-facing systems with proper authentication.

• Strong understanding of latest UI frameworks and libraries.

• FedRAMP experience is a plus.

📝 Enhancement Note: The extensive list of required technical skills, particularly in UI frameworks, Microservices, and specific COTS tools, suggests this role requires a Business Analyst with a strong technical aptitude, capable of bridging the gap between business needs and complex software architecture. For operations professionals, this means highlighting experience with system implementation, process automation, and translating technical capabilities into business value. The explicit mention of Figma indicates a need for understanding user experience design principles and the ability to contribute to wireframing and prototyping efforts.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate experience in documenting and analyzing complex business processes, ideally within a government or large enterprise context.

• Provide examples of requirements decomposition, user story creation, and the development of clear acceptance criteria and Definitions of Done/Ready.

• Showcase proficiency in using tools such as Microsoft Visio and Figma for process mapping, wireframing, and UI design concepts.

• Highlight instances where you have contributed to the design or implementation of cloud-based solutions, modernizing legacy systems, or supporting greenfield development.

• Include case studies or project descriptions that illustrate your ability to manage scope, identify risks, and drive process efficiency improvements. Process Documentation:

• Provide examples of comprehensive business process maps, including subprocesses with two-level depth, and accompanying narratives that articulate activity details and data flow.

• Showcase your ability to capture stakeholder input and analyze variations for standardization versus required unique variations among different user groups or system types.

• Detail your approach to validating completed work items against defined requirements and ensuring adherence to quality standards.

• Illustrate how you have supported testing efforts by contributing to test case design and validating test results.

📝 Enhancement Note: Operations professionals are often evaluated on their ability to document, optimize, and standardize processes. This section emphasizes that a portfolio should clearly articulate the candidate's experience in these areas, with tangible examples of process maps, user stories, and system design contributions. The explicit mention of Visio and Figma suggests that visual documentation and UI/UX considerations are paramount, requiring a portfolio that reflects this capability.

💵 Compensation & Benefits

Salary Range:

• The likely salary range for this position is $83,927 - $113,549 USD per year.

• 📝 Enhancement Note: This salary range is an estimate provided by the employer and is not a guarantee. Actual compensation will be determined based on factors including, but not limited to, candidate experience, geographic location, and specific contractual requirements. While this range is provided, it is important for candidates to research market rates for similar Senior Agile Business Analyst roles in their specific location and with comparable experience to inform their negotiation strategy.

Benefits:

• Comprehensive Medical Plan Options, some with Health Savings Accounts (HSAs).

• Dental Plan options.

• Vision Plan.

• 401(k) plan with options for pre- and post-tax contributions, including a company match.

• Generous Paid Time Off (PTO) program, including vacation, sick, and personal time.

• 10 Paid Holidays per year.

• Paid Parental Leave.

• Paid Military Leave.

• Paid Bereavement Leave.

• Paid Jury Duty Leave.

• Short-term and Long-term Disability Benefits.

• Life Insurance.

• Accidental Death and Dismemberment (AD&D) Insurance.

• Personal Accident Insurance.

• Critical Illness Insurance.

• Business Travel and Accident Insurance.

• Flex work weeks where possible. Working Hours:

• Scheduled Weekly Hours: 40 hours.

• 📝 Enhancement Note: The standard 40-hour work week is typical for full-time roles. For a remote position, flexibility may be offered, but core hours for collaboration and team participation will likely be expected. Candidates should clarify expectations around core working hours during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government & Public Sector, Technology, Consulting, Software, Data & Analytics.

Company Size: Large Enterprise (GDIT is a significant player in government IT services, employing tens of thousands globally).

Founded: General Dynamics Information Technology (GDIT) is a business unit of General Dynamics, a company with a long history, though GDIT itself has evolved through various acquisitions and integrations over time. Its current form is a result of significant growth and consolidation in the government contracting space.

Team Structure:

• The role is part of the Case Management Modernization (CMM) Program, working within an Agile development team.

• This team will likely be cross-functional, comprising developers, testers, Product Owners, and other Business Analysts.

• The Sr. Business Analyst will report to a Program Manager or a Lead Business Analyst, with close collaboration with Product Owners and customer stakeholders.

• Expect a matrixed reporting structure, common in large government contracting environments, where functional managers oversee career development while program managers oversee project delivery. Methodology:

• The CMM Program operates under an Agile framework, likely Scaled Agile Framework (SAFe) given the program's scope and complexity.

• Emphasis is placed on iterative development, continuous feedback, and data-driven decision-making.

• Process improvement and efficiency are core tenets, with a focus on streamlining workflows and enhancing customer satisfaction through modern technology solutions.

Company Website: https://www.gdit.com/

📝 Enhancement Note: GDIT's focus on government contracts implies a culture that values security, compliance, and mission-critical delivery. For operations roles, this translates to a need for meticulous attention to detail, adherence to established processes, and the ability to navigate complex stakeholder environments. The company's size suggests ample opportunities for professional development and exposure to diverse projects.

📈 Career & Growth Analysis

Operations Career Level:

• This is a Senior-level position, indicating a need for significant experience and a high degree of autonomy. The role requires not just executing tasks but also contributing to strategy, mentoring junior analysts, and driving process improvements. It sits at the intersection of business analysis and operational efficiency for a large-scale IT modernization program. Reporting Structure:

• The Sr. Business Analyst will likely report to a Program Manager or a Lead Business Analyst within the CMM Program. They will work closely with Product Owners, Architects, Development Teams, and Testers. Collaboration with customer stakeholders (AO, Federal BAs) is also a key component of the reporting and communication dynamic. Operations Impact:

• This role has a direct impact on the modernization of a critical government IT system. By ensuring clear requirements, efficient processes, and effective communication, the Sr. Business Analyst contributes to the successful delivery of a modern, cloud-based case management system. This modernization aims to improve efficiency, accessibility, and functionality for federal courts, ultimately enhancing the justice system's operational capabilities. Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in Agile methodologies, requirements management, process re-engineering, and cloud-based system design.

• Leadership Development: Potential to mentor junior analysts, lead specific workstreams within the program, or take on more strategic roles in process optimization and requirements definition.

• Domain Expertise: Develop specialized knowledge in court systems and case management modernization, a niche but critical area within government IT.

• Career Progression: Potential to move into roles such as Lead Business Analyst, Product Owner, Agile Coach, or Program Management within GDIT's extensive portfolio of government projects.

📝 Enhancement Note: The "Senior" title implies an expectation of leadership and strategic contribution beyond task execution. Operations professionals in this role can leverage it to build expertise in large-scale IT program management, government IT modernization, and advanced agile practices, paving the way for leadership positions.

🌐 Work Environment

Office Type:

• Fully Remote. This indicates a distributed workforce, requiring strong self-discipline, proactive communication, and effective use of collaboration tools. Office Location(s):

• Any Location / Remote (United States). This offers significant flexibility for candidates across the US.

• 📝 Enhancement Note: While the role is remote, candidates should be mindful of potential time zone coordination requirements, especially when collaborating with teams or stakeholders in specific regions (e.g., Washington D.C. for the AO).

Workspace Context:

• The work environment is virtual, relying heavily on digital collaboration tools for communication and project management.

• Access to standard office productivity software (Microsoft Office Suite, Visio) and specialized tools (Figma, Agile project management platforms) is expected.

• Opportunities for virtual team interaction through regular Scrum ceremonies and dedicated communication channels will exist. Work Schedule:

• 40 hours per week. While remote, adherence to a standard work schedule is generally expected to ensure team collaboration and responsiveness. Flexibility may be available, but core hours for meetings and synchronous work will be important.

📝 Enhancement Note: A fully remote environment necessitates a high degree of self-management and digital communication proficiency. Operations professionals accustomed to structured office environments will need to adapt to a virtual setting, focusing on clear, concise digital communication and proactive engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by an HR representative or recruiter to assess basic qualifications, experience, and alignment with the role's core requirements.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager focusing on experience, technical skills, and behavioral competencies relevant to the Sr. Agile Business Analyst role.

• Technical/Team Interview: This stage may involve a technical assessment, case study, or panel interview with team members (e.g., other BAs, Product Owner, Architect) to evaluate problem-solving skills, Agile knowledge, and collaborative fit.

• Portfolio Review: Candidates will likely be asked to present specific examples from their portfolio that demonstrate their experience in requirements elicitation, process mapping, user story creation, and the use of tools like Visio and Figma.

• Final Interview/Offer: A final discussion, potentially with senior leadership, followed by a potential offer.

Portfolio Review Tips:

• Curate Select Examples: Focus on 2-3 key projects that best showcase your experience in requirements decomposition, process analysis, user story development, and using

Visio/Figma.

• Structure Your Case Studies: For each project, clearly outline:

  • The business challenge or objective.
  • Your specific role and responsibilities.
  • The methodologies and tools used (Agile, Scrum, Visio, Figma).
  • The key deliverables (process maps, user stories, acceptance criteria).
  • The outcomes or impact achieved (e.g., improved efficiency, clearer requirements, successful sprint delivery).

• Highlight Operations Impact: Emphasize how your work contributed to process streamlining, efficiency gains, or successful system implementation, aligning with GTM or Ops objectives.

• Demonstrate Tool Proficiency: Be prepared to walk through examples of your Visio process maps and Figma wireframes, explaining your design choices and how they facilitated understanding.

• Address Agile Practices: Clearly articulate your experience with backlog management, DoD/DoR, and participation in Scrum ceremonies.

Challenge Preparation:

• Process Mapping Exercise: Be ready to map a hypothetical business process or analyze a given process flow, identifying areas for improvement.

• User Story Writing: Prepare to write user stories with acceptance criteria for a given feature or requirement.

• Scenario-Based Questions: Expect questions related to handling scope creep, resolving requirement ambiguities, managing stakeholder expectations, and facilitating agile ceremonies.

• Technical Questions: Brush up on concepts related to cloud architecture, Microservices, event-driven patterns, and UI frameworks, as these are mentioned in the requirements.

📝 Enhancement Note: The emphasis on portfolio review and specific technical skills (Visio, Figma) suggests that candidates will be assessed not just on theoretical knowledge but on practical application. Operations professionals should highlight projects that demonstrate their ability to translate complex business needs into actionable technical requirements and visually communicate processes and solutions.

🛠 Tools & Technology Stack

Primary Tools:

• Agile Project Management Tools: Likely Jira, Confluence, or similar platforms for backlog management, sprint tracking, and documentation.

• Process Modeling: Microsoft Visio is explicitly required for creating business process maps and workflows.

• UI/UX Design & Wireframing: Figma is explicitly required, indicating a need for contributions to user interface design, wireframing, and user journey visualization.

• Collaboration Tools: Microsoft Teams, Slack, or similar for real-time communication and team collaboration.

Analytics & Reporting:

• Experience with data analysis is required, suggesting familiarity with tools for extracting and interpreting data from systems like Jira or custom dashboards.

• The role requires providing transparency through "automated dashboards," implying experience with or ability to contribute to dashboard creation using tools like Tableau, Power BI, or built-in features of project management software. CRM & Automation:

• While not explicitly a CRM role, understanding how case management systems interact with other enterprise systems is crucial. Experience with COTS solutions like Cammunda, Flowable, MS Bookings, and SharePoint suggests familiarity with workflow automation and document processing tools.

• Knowledge of MicroService architecture and event-driven patterns is a plus, indicating an understanding of modern system integration and data flow.

📝 Enhancement Note: The explicit mention of Visio and Figma requires candidates to have hands-on experience with these tools. For operations professionals, demonstrating proficiency in these visual tools, alongside agile project management software, is key. Familiarity with workflow automation tools is also highly relevant.

👥 Team Culture & Values

Operations Values:

• Agile Principles: Embracing iterative development, collaboration, and continuous improvement.

• Customer Focus: Prioritizing customer satisfaction and aligning deliverables with user needs.

• Process Excellence: Driving efficiency, standardization, and quality throughout the development lifecycle.

• Data-Driven Approach: Utilizing metrics and dashboards to provide transparency and inform decisions.

• Collaboration & Communication: Fostering strong working relationships across diverse teams and stakeholders.

• Problem-Solving: Proactively identifying and resolving issues and risks.

Collaboration Style:

• Highly collaborative, working within cross-functional Agile teams and liaising with various stakeholders, including customer representatives, architects, developers, and testers.

• Emphasis on clear, concise communication, both written and verbal, with a proactive approach to information sharing and impediment resolution.

• A culture of continuous learning and feedback, encouraged through retrospectives and CoP meetings.

📝 Enhancement Note: The company culture likely emphasizes mission-driven work, adherence to process, and strong teamwork, typical of large government contractors. Operations professionals who thrive in structured yet collaborative environments, with a focus on delivering tangible results, will find this appealing.

⚡ Challenges & Growth Opportunities

Challenges:

• Large-Scale Modernization: Managing requirements and scope for a complex, enterprise-wide system modernization program replacing a critical legacy system (CM/ECF).

• Stakeholder Management: Aligning diverse stakeholder expectations (AO, Appellate, District, Bankruptcy Courts) with varying needs and priorities.

• Agile Transformation: Ensuring consistent adoption and adherence to Agile principles and practices across multiple teams and potentially across different phases of the program.

• Technical Complexity: Bridging the gap between business needs and sophisticated technical requirements, including cloud architecture, Microservices, and event-driven patterns.

• Remote Collaboration: Maintaining effective communication, collaboration, and team cohesion in a fully remote work environment.

Learning & Development Opportunities:

• Advanced Agile Training: Opportunities to deepen knowledge and certification in SAFe or other scaled agile frameworks.

• Cloud Technology Exposure: Gaining hands-on experience with cloud-based solution design and implementation within a large government context.

• Process Optimization Techniques: Applying business process re-engineering and continuous improvement methodologies to large-scale IT programs.

• Mentorship: Learning from experienced architects, senior BAs, and program managers within GDIT.

• Industry Conferences & Certifications: Potential for participation in relevant industry events and obtaining certifications in Agile, Business Analysis, or specific technologies.

📝 Enhancement Note: The challenges presented offer significant opportunities for growth. Operations professionals can leverage this role to build expertise in large-scale program management, government IT modernization, and advanced agile practices, which are highly valuable in the GTM and operations space.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for decomposing large epics into manageable user stories with clear acceptance criteria and a Definition of Done." (Focus on iterative refinement, collaboration with POs, and validation.)

• "How do you ensure alignment between customer expectations, scope, and the development team's capacity during PI Planning?" (Emphasize proactive communication, risk assessment, and backlog prioritization techniques.)

• "Walk me through a time you identified a significant process inefficiency and how you drove a solution. What tools did you use?" (Highlight your process analysis skills, use of Visio/Figma, and impact on efficiency or customer satisfaction.)

• "Describe your experience with customer journey mapping. What was the outcome of a recent exercise you led?" (Focus on methodology, stakeholder involvement, and how the mapping informed requirements or strategy.) Company & Culture Questions:

• "What do you know about GDIT and our work with the Administrative Office of the US Courts?" (Research the CMM program, GDIT's government sector focus, and the importance of modernizing court systems.)

• "How do you approach collaborating with remote teams and stakeholders?" (Emphasize proactive communication, use of collaboration tools, and building rapport virtually.)

• "Describe a time you had to manage conflicting requirements or priorities from different stakeholders. How did you resolve it?" (Focus on your negotiation, communication, and problem-solving skills.) Portfolio Presentation Strategy:

• Visual Storytelling: Use your Visio process maps and Figma wireframes as visual aids. Explain the "why" behind your designs and how they addressed specific business needs or user pain points.

• Quantify Impact: Whenever possible, use metrics to demonstrate the results of your work (e.g., "reduced processing time by X%", "improved user adoption by Y%", "identified Z potential risks").

• Focus on Process & Methodology: Clearly articulate your approach to requirements gathering, backlog management, and process analysis within an Agile context.

• Tailor to the Role: Emphasize experiences relevant to cloud-based systems, large-scale IT modernization, and working with government clients.

📝 Enhancement Note: For operations candidates, this interview preparation should focus on demonstrating a strong understanding of process improvement, requirements management, and the practical application of agile methodologies. Highlighting experience with visual tools like Visio and Figma, and the ability to translate technical requirements into business value, will be crucial.

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📌 Application Steps

To apply for this operations-aligned position:

• Submit your application through the provided Workday portal link.

• Resume Optimization: Tailor your resume to prominently feature keywords such as "Agile Methodology," "Business Analysis," "Requirements Decomposition," "Process Mapping," "User Stories," "Figma," "Microsoft Visio," "Cloud-Based Solutions," and "Stakeholder Management." Quantify achievements wherever possible.

• Portfolio Preparation: Prepare a concise portfolio showcasing 2-3 relevant projects. Focus on examples demonstrating your experience with requirements elicitation, process mapping (Visio), UI/UX analysis (Figma), user story creation, and working within Agile frameworks. Be ready to present key deliverables and discuss the impact of your work.

• Company Research: Thoroughly research General Dynamics Information Technology (GDIT), their work with the Administrative Office of the US Courts, and the Case Management Modernization (CMM) Program. Understand their mission and values.

• Interview Practice: Practice answering common Business Analyst and Agile Scrum questions, focusing on behavioral examples and situational responses. Prepare to discuss your experience with the specific tools and methodologies mentioned in the job description.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.