Solutions Design Manager - Remote within NORTAM

📍 Job Overview

Job Title: Solutions Design Manager - Remote within NORTAM

Company: CEVA Logistics (CMA CGM Group)

Location: Remote within North America (NORTAM)

Job Type: Full-Time

Category: Supply Chain & Logistics Operations / Solutions Design

Date Posted: August 12, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive regional business growth by leading the design and implementation of complex, customer-focused supply chain solutions within the Air & Ocean Solutions (AOS) division.

• Serve as the regional Subject Matter Expert (SME) for the Infor Nexus Supply Chain Management platform, focusing on its application to optimize logistics operations.

• Partner cross-functionally with Business Development, Operations, Trade Management, and Product Teams to develop integrated logistics strategies and improve customer value.

• Manage the end-to-end customer lifecycle for solution design, from initial proposal and demonstration through implementation, onboarding, training, and continuous improvement.

📝 Enhancement Note: This role is critical for CEVA Logistics' growth objectives, requiring a blend of technical expertise in supply chain platforms (specifically Infor Nexus), strategic solution design capabilities, and strong stakeholder management skills. The "Remote within NORTAM" designation implies a need for self-management and effective remote collaboration.

📈 Primary Responsibilities

• Partner with Business Development and Operations to design, develop, and implement innovative customer-centric supply chain solutions that align with regional growth strategies.

• Conduct in-depth analysis of customer supply chains, transportation networks, and operational processes to identify opportunities for optimization, cost reduction, and service enhancement.

• Lead the implementation and configuration of Infor Nexus solutions, including managing EDI integrations, facilitating customer onboarding, and driving system enhancements to meet client needs.

• Provide deep subject matter expertise on Infor Nexus, deliver compelling customer demonstrations, conduct comprehensive training sessions, and develop essential operational documentation (SOPs, work instructions, user guides).

• Proactively monitor operational performance and compliance, identify and resolve issues, and champion continuous improvement initiatives to ensure consistent service excellence for clients.

• Actively support RFQs, proposal development, and solution design activities by collaborating effectively with Business Development, Global Solution Design, and other cross-functional stakeholders.

• Serve as the primary regional point of contact for Infor Nexus and Air & Ocean Solutions inquiries, providing ongoing operational guidance and customer support.

• Perform other duties as assigned to support the overall objectives of the Solutions Design team and the broader organization.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to solution implementation and ongoing support, emphasizing the need for a candidate who can bridge the gap between strategic design and operational execution. The mention of "RFQs, proposals, and solution development" indicates a significant pre-sales and client engagement component.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Business Management, Information Technology, Supply Chain Management, Logistics, or a closely related field is required.

• A Master’s degree in a relevant discipline is strongly preferred. Experience:

• Minimum of 5 to 8 years of progressive experience in logistics, freight forwarding, supply chain management, or specialized solution design roles.

• Proven track record of successfully leading cost-reduction initiatives and driving measurable operational efficiency improvements within a logistics context. Required Skills:

• Extensive experience with supply chain management systems, with a specific emphasis on Infor Nexus proficiency.

• Strong understanding of business analytics, data analysis, and process improvement methodologies (e.g., Lean, Six Sigma).

• Excellent analytical and problem-solving skills with the ability to diagnose complex issues and develop practical solutions.

• Superior communication, presentation, and stakeholder management skills, with the ability to engage effectively with internal teams and external clients at various levels.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and diagramming tools such as Visio.

• Demonstrated ability to thrive in a collaborative, cross-functional, and team-oriented environment, particularly in a remote setting. Preferred Skills:

• Direct experience with EDI integrations for supply chain platforms.

• Familiarity with Air & Ocean freight forwarding operations and trade management processes.

• Experience in customer onboarding and training for complex software solutions.

• Project management experience, preferably in technology or logistics implementation projects.

📝 Enhancement Note: The requirement for Infor Nexus proficiency is a key differentiator. Candidates should be prepared to demonstrate deep knowledge of its functionalities and how it can be leveraged to solve specific supply chain challenges. The experience level suggests a need for candidates who can operate with a high degree of autonomy and strategic thinking.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 detailed case studies demonstrating successful supply chain solution designs that led to tangible improvements (e.g., cost savings, efficiency gains, service level enhancements).

• For each case study, clearly articulate the problem statement, the proposed solution, the specific tools/systems utilized (highlighting Infor Nexus if applicable), the implementation process, and quantifiable results.

• Include examples of process optimization projects, detailing the methodology used (e.g., workflow mapping, bottleneck analysis) and the resulting improvements in operational efficiency.

• Provide documentation examples, such as Standard Operating Procedures (SOPs), work instructions, or user guides, that illustrate your ability to create clear and effective operational documentation.

• Demonstrate experience in configuring or customizing supply chain management platforms, with specific examples of how system configurations drove desired business outcomes. Process Documentation:

• Evidence of creating and maintaining comprehensive process documentation, including initial workflow design, optimization phases, implementation guides, and performance measurement frameworks.

• Examples of how you have leveraged process documentation to facilitate training, ensure compliance, and drive continuous improvement within logistics operations.

• Demonstrated ability to map complex supply chain workflows, identifying inefficiencies and proposing actionable improvements through process re-engineering.

📝 Enhancement Note: A strong portfolio is crucial for this role, as it will serve as tangible proof of the candidate's solution design capabilities and ability to deliver measurable results. Candidates should prepare to walk through their portfolio items, explaining their role, the challenges faced, and the impact of their contributions.

💵 Compensation & Benefits

Salary Range: $162,415 - $194,899 annually, plus eligibility for a discretionary bonus.

Benefits:

• Comprehensive Health Insurance plans, including multiple options.

• Company contribution towards Health Savings Accounts (HSAs).

• Prescription Drug Coverage.

• Dental Insurance coverage.

• Vision Insurance coverage.

• Company-paid Life Insurance.

• Company-paid Accident Insurance.

• Company-paid Short-Term Disability coverage.

• Company-paid Long-Term Disability coverage.

• Employee Assistance Program (EAP) for support services.

• Voluntary benefits such as additional Life Insurance, AD&D coverage, buy-up short and long-term disability options.

• Critical Illness Insurance.

• Identity Theft Protection services.

• Legal Plan services.

• 401(k) retirement savings plan with a company match.

• Flexible Paid Time Off (PTO) programs.

• Company-paid holidays.

• Tuition Reimbursement program to support professional development.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week, with flexibility afforded by the remote work arrangement. Occasional evening or weekend work may be required to support implementations or urgent client needs.

📝 Enhancement Note: The salary range provided is competitive for a Solutions Design Manager role with this level of experience and responsibility, especially in the logistics and supply chain sector. The extensive benefits package indicates a strong commitment to employee well-being and financial security. The "discretionary bonus" suggests performance-based incentives.

🎯 Team & Company Context

🏢 Company Culture

Industry: CEVA Logistics operates within the global logistics and supply chain industry, a critical sector supporting international trade and commerce. As part of the CMA CGM Group, a world leader in shipping and logistics, CEVA benefits from extensive global reach and resources.

Company Size: CEVA Logistics is a large global organization with over 110,000 employees across 1,500 sites in 170+ countries, making it a Top 5 global 3PL. This scale provides opportunities for diverse project involvement and exposure to a wide range of supply chain complexities.

Founded: While the founding date of CEVA Logistics itself is not explicitly stated, its heritage traces back to companies like TNT Logistics and EGL Eagle Global Logistics. Its current form under the CMA CGM Group signifies a modern, integrated approach to supply chain services.

Team Structure:

• The Solutions Design team likely operates as a specialized unit within the broader operations or commercial functions, focusing on developing and refining service offerings.

• This role reports within a regional structure (NORTAM), suggesting a hierarchy that includes regional leadership and potentially global counterparts for solution design strategy.

• Close collaboration is expected with Business Development (pre-sales), Operations (implementation and ongoing service delivery), Trade Management (compliance and international trade expertise), and Product Teams (platform development and enhancement). Methodology:

• Data Analysis & Insights: Emphasis on leveraging data from supply chain operations and systems (like Infor Nexus) to identify trends, pinpoint inefficiencies, and propose data-driven solutions.

• Workflow Planning & Optimization: A core focus on mapping, analyzing, and redesigning logistical workflows to enhance efficiency, reduce lead times, and minimize costs.

• Automation & Efficiency: Driving the adoption of technology and process improvements to automate manual tasks, streamline operations, and increase overall throughput and reliability.

Company Website: https://www.cevalogistics.com/

📝 Enhancement Note: CEVA's positioning as a Top 5 global 3PL and part of CMA CGM suggests a dynamic, results-oriented environment where operational excellence and innovation are highly valued. The company's "Rise in Motion" slogan emphasizes career growth and continuous movement, aligning well with operations professionals seeking advancement.

📈 Career & Growth Analysis

Operations Career Level: This Solutions Design Manager role is considered a mid-to-senior level position. It requires a strong foundation in logistics and supply chain principles, coupled with specialized expertise in solution design and system implementation. The responsibilities involve managing complex projects, influencing cross-functional teams, and directly contributing to business growth and customer satisfaction.

Reporting Structure: The role is part of a regional structure (NORTAM) and will likely report to a Regional Director of Solutions Design or a similar senior operations leadership position. Collaboration will extend to Business Development, Operations, and potentially Global Solution Design teams.

Operations Impact: The impact of this role is significant, directly influencing CEVA's ability to win new business and retain existing clients by designing and delivering superior supply chain solutions. Success in this role contributes directly to revenue growth, operational efficiency, and customer loyalty, which are key performance indicators for any logistics provider.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in specific logistics segments (Air & Ocean), advanced supply chain technologies, and process improvement methodologies.

• Leadership Development: Potential to move into senior management roles, leading larger solution design teams, managing broader geographical regions, or specializing in specific industry verticals.

• Cross-Functional Mobility: The broad exposure to various business functions (sales, operations, product) offers potential pathways into other areas of the logistics and supply chain domain, including operational management, business development, or product management.

📝 Enhancement Note: CEVA's emphasis on "Rise in Motion" and continuous growth suggests that this role is not just a job but a stepping stone. Candidates should inquire about specific career pathing and development programs during the interview process to understand how this role aligns with their long-term career aspirations within the company.

🌐 Work Environment

Office Type: As a fully remote position within NORTAM, the primary work environment will be a home office. CEVA Logistics fosters a culture that supports remote employees through technology and communication tools. While not tied to a physical office, the company may offer opportunities for occasional in-person team meetings or client engagements, requiring regional travel.

Office Location(s): While the role is remote, the "within NORTAM" designation means candidates must reside within North America (USA, Canada, Mexico). Specific office locations for CEVA Logistics are spread globally, but this role is not tied to a particular physical office for daily work. Regional travel is indicated, suggesting proximity to major transportation hubs might be advantageous.

Workspace Context:

• Collaborative Environment: Remote work necessitates strong reliance on digital collaboration tools (e.g., Microsoft Teams, Zoom, Slack) for communication and teamwork. Expect frequent virtual meetings, shared document platforms, and proactive communication to maintain team cohesion.

• Operations Tools & Technology: Access to and proficiency with Infor Nexus, Microsoft Office Suite, Visio, and other relevant logistics and business intelligence software will be standard. Reliable internet connectivity and a suitable home office setup are essential.

• Team Interaction: Regular virtual meetings with the immediate team, cross-functional departments, and clients will be the norm. Opportunities for informal interaction may exist through virtual team-building events or dedicated communication channels.

Work Schedule: The standard work schedule is likely full-time (approximately 40 hours per week). The remote nature offers some flexibility in managing work hours, but core availability during business hours for collaboration and client responsiveness is expected. The need for occasional travel for client meetings or team gatherings should be anticipated.

📝 Enhancement Note: Remote work success in this role hinges on strong self-discipline, proactive communication, and adeptness with virtual collaboration tools. Candidates should be prepared to discuss their strategies for maintaining productivity and engagement while working remotely.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit. Be prepared to discuss your background in logistics, solution design, and Infor Nexus.

• Technical/Hiring Manager Interview: This stage will delve deeper into your technical skills, problem-solving abilities, and experience with supply chain solutions. Expect behavioral questions and scenario-based questions related to your past projects and challenges.

• Portfolio Presentation: A key part of the process will involve presenting your portfolio. Be ready to walk through 1-2 of your most impactful case studies, detailing your role, the challenges, the solutions implemented, and the measurable results. Focus on how you leveraged technology and process improvements.

• Cross-Functional/Team Interview: You may meet with key stakeholders from Business Development, Operations, or other relevant departments to assess your collaboration style and ability to work effectively across teams.

• Final Interview: Potentially with senior leadership to discuss strategic alignment, long-term vision, and overall fit within the organization.

Portfolio Review Tips:

• Quantify Impact: For each case study, focus on quantifiable results. Use metrics like percentage reduction in costs, improvement in delivery times, increase in throughput, or reduction in errors.

• Structure Your Narrative: Use the STAR method (Situation, Task, Action, Result) or a similar structure to clearly articulate your contributions and the outcomes.

• Highlight Infor Nexus: If your portfolio includes projects using Infor Nexus, make this a prominent feature. Detail specific configurations, integrations, or features you utilized and their impact.

• Showcase Problem-Solving: Clearly outline the challenges faced and demonstrate your analytical approach to problem-solving and solution design.

• Tailor to the Role: Emphasize projects and skills most relevant to Air & Ocean Solutions, customer onboarding, and process optimization in a logistics context.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like: "How would you approach designing a solution for a client experiencing high demurrage charges?" or "Describe a time you had to implement a complex EDI integration under a tight deadline."

• Process Improvement Scenarios: Practice articulating your methodology for analyzing and improving a specific logistics process (e.g., order fulfillment, freight tracking).

• Stakeholder Management: Prepare examples of how you've managed difficult stakeholders, negotiated solutions, or communicated complex technical information to non-technical audiences.

📝 Enhancement Note: The portfolio presentation is likely a critical gate in the interview process. Candidates should invest significant time in preparing clear, concise, and data-rich presentations that showcase their expertise and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Infor Nexus: This is the core Supply Chain Management platform for which you will be the regional SME. Proficiency in its functionalities, configuration, and integration capabilities is paramount.

• Microsoft Office Suite: Advanced proficiency in Excel (for data analysis, modeling), PowerPoint (for presentations and demonstrations), Word (for documentation), and Visio (for process mapping) is essential.

Analytics & Reporting:

• Business Intelligence Tools: While not explicitly named, experience with BI tools (e.g., Tableau, Power BI, Qlik) for data visualization and performance analysis would be beneficial for understanding and presenting operational data.

• Reporting Features within SCM Platforms: Familiarity with generating and interpreting reports from systems like Infor Nexus.

CRM & Automation:

• CRM Systems: Exposure to CRM platforms (e.g., Salesforce) might be relevant for understanding the sales pipeline and customer engagement process, though not a primary tool for this role.

• EDI Integration Tools/Platforms: Understanding how Electronic Data Interchange (EDI) works and potentially experience with specific EDI mapping or translation tools is crucial for system integration.

• Workflow Automation Tools: Familiarity with general principles of workflow automation and potentially specific tools used within logistics for process streamlining.

📝 Enhancement Note: Candidates should be prepared to discuss their specific experience with Infor Nexus, including any customization, integration, or advanced feature utilization. Mentioning experience with related logistics software or broader supply chain platforms can also strengthen their profile.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting customer needs through tailored, efficient, and reliable supply chain solutions.

• Innovation & Continuous Improvement: A drive to constantly seek better ways of working, leverage new technologies, and optimize processes for greater efficiency and effectiveness.

• Collaboration & Teamwork: Emphasis on working effectively across departments and with external partners to achieve shared goals, especially critical in a remote and global environment.

• Data-Driven Decision Making: Utilizing data analytics to inform strategies, measure performance, and identify opportunities for improvement.

• Accountability & Ownership: Taking responsibility for project outcomes and driving initiatives to successful completion.

Collaboration Style:

• Proactive Communication: Essential for remote teams, involving regular updates, clear articulation of needs, and active participation in virtual discussions.

• Cross-Functional Integration: Working seamlessly with sales, operations, and product teams, ensuring alignment and shared understanding of customer requirements and solution capabilities.

• Process Review & Feedback: An open culture for discussing and refining processes, encouraging feedback from all levels to drive continuous improvement.

• Knowledge Sharing: Actively sharing insights, best practices, and lessons learned across the team and wider organization to foster collective growth and expertise.

📝 Enhancement Note: CEVA's stated values of growth, innovation, and collaboration are key indicators of the desired team culture. Candidates should be prepared to share examples of how they embody these values in their work, particularly in a remote setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Remote Collaboration Complexity: Effectively managing cross-functional relationships and driving projects forward without in-person interaction requires strong communication and organizational skills.

• Balancing Client Needs with System Capabilities: Ensuring that proposed solutions meet diverse client requirements while remaining feasible within the Infor Nexus platform and CEVA's operational capabilities.

• Keeping Pace with Technology: The logistics technology landscape evolves rapidly; staying current with Infor Nexus updates and broader supply chain innovations is crucial.

• Managing Diverse Stakeholder Expectations: Navigating the needs and priorities of various internal teams (Sales, Ops) and external clients can be demanding.

Learning & Development Opportunities:

• Specialized Training: Access to advanced training on Infor Nexus features, new versions, and potentially related supply chain technologies.

• Industry Certifications: Opportunities to pursue relevant certifications in supply chain management, logistics, or process improvement.

• Mentorship Programs: Potential for mentorship from senior leaders within CEVA Logistics or the CMA CGM Group, providing guidance on career progression and skill development.

• Exposure to Global Operations: Working with a global organization offers invaluable experience in understanding diverse international supply chains and operational models.

📝 Enhancement Note: Candidates should view challenges as opportunities for growth. Demonstrating resilience, adaptability, and a proactive approach to learning will be key to success in this role and in leveraging its growth potential.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for analyzing a new client's supply chain and identifying potential areas for optimization using a platform like Infor Nexus."

• "How would you approach designing a supply chain solution for a client experiencing significant delays and cost overruns in their air freight operations?"

• "Walk me through a time you had to present a complex technical solution to a non-technical audience. How did you ensure they understood and bought into your proposal?"

• "How do you balance the need to meet aggressive client deadlines with the importance of thorough solution design and implementation?" Company & Culture Questions:

• "What do you know about CEVA Logistics and our position in the global 3PL market?"

• "How do you contribute to a collaborative team environment, especially in a remote setting?"

• "Describe your understanding of our 'Rise in Motion' philosophy and how it aligns with your career aspirations."

• "How do you approach measuring the success and impact of the supply chain solutions you design?" Portfolio Presentation Strategy:

• Structure Your Case Studies: For each case study, clearly define: Problem, Your Role/Task, Solution/Actions Taken (emphasizing Infor Nexus), and Results/Impact (quantified).

• Visual Aids: Use clear slides, flowcharts, or diagrams to illustrate complex processes or system configurations. Ensure visuals are clean and professional.

• Concise Delivery: Practice your presentation to ensure it is within the allotted time, focusing on key insights and achievements. Be prepared for detailed follow-up questions.

• Connect to CEVA: Whenever possible, relate your experiences and solutions to the types of challenges and opportunities CEVA Logistics likely faces with its clients in the Air & Ocean domain.

📝 Enhancement Note: The interview process will likely heavily assess your practical application of solution design principles, your ability to articulate complex concepts, and your fit within CEVA's collaborative and growth-oriented culture. Be ready to showcase your expertise with Infor Nexus and your impact on business outcomes.

📌 Application Steps

To apply for this Solutions Design Manager position:

• Submit your application through the CEVA Logistics careers portal via the provided job URL.

• Tailor Your Resume: Ensure your resume clearly highlights your experience in logistics, supply chain management, solution design, and specifically your proficiency with Infor Nexus. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your most impactful case studies that demonstrate your ability to design and implement effective supply chain solutions, quantify results, and showcase your problem-solving skills. Prepare to present these virtually.

• Research CEVA Logistics: Familiarize yourself with CEVA's services, global presence, core values, and recent news. Understand their position as a Top 5 global 3PL and part of the CMA CGM Group.

• Prepare for Virtual Interviews: Ensure your remote work setup is professional and functional. Practice articulating your experience and portfolio highlights clearly and concisely for virtual presentation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.