Solutions Design Consultant, Asia

📍 Job Overview

Job Title: Solutions Design Consultant, Asia

Company: Flight Centre

Location: Singapore, Kuala Lumpur, Malaysia

Job Type: Full-Time

Category: Revenue Operations / Sales Operations / GTM Strategy

Date Posted: 2026-09-14

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Design and architect complex, tailored travel solutions for multinational corporate clients, focusing on optimizing their travel programs through FCM's technology and services.

• Act as a primary consultative partner to Sales and Account Management teams, translating client business needs into actionable Statement of Requirements (SOR) and implementation blueprints.

• Drive commercial success by identifying and quantifying value-added opportunities, efficiencies, and revenue potential within existing and prospective client engagements.

• Champion FCM's value proposition through expert-level understanding of corporate travel management processes, GDS, online booking tools (OBTs), and reporting systems.

📝 Enhancement Note: This role is positioned at the intersection of Sales Operations, Revenue Operations, and Go-To-Market strategy. The "Solutions Design Consultant" title implies a deep dive into understanding client needs and architecting solutions that not only meet those needs but also drive revenue growth and operational efficiency for both the client and Flight Centre. The focus on SOR, RFP support, and optimization opportunities strongly aligns with GTM operations functions.

📈 Primary Responsibilities

• Develop comprehensive Statement of Requirements (SOR) for multinational accounts, ensuring solutions are scalable, customizable, and aligned with client-specific business objectives and travel policies.

• Provide strategic support to the Sales team during the Request for Proposal (RFP) process by consultatively defining key recommendations, deliverables, timelines, and the overall value proposition of FCM's offerings.

• Collaborate closely with internal stakeholders, including Sales, Onboarding, Account Management, and Technology teams, to manage client expectations, resolve integration challenges, and recommend alternative solutions when necessary.

• Proactively identify and document optimization opportunities for existing clients, focusing on driving demonstrable value-adds, cost efficiencies, and enhanced user experiences within their business travel programs.

• Lead and facilitate client-facing discussions, workshops, and meetings during the solution design and onboarding phases, effectively communicating complex technical and operational concepts to senior stakeholders.

• Quantify and communicate potential commercial opportunities identified during the solution design process, contributing directly to revenue generation and client retention strategies.

• Manage project deadlines and ensure all client-facing documentation, including SORs and project plans, is meticulously maintained and updated.

• Assess and qualify potential risks within onboarding projects, proactively flagging them to Project Managers and developing mitigation strategies.

• Serve as a regional expert, communicating specific market capabilities, limitations, and strategic recommendations to the global Solutions Design Consultant (SDC) team to inform global strategy and product development.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on consultative selling support, technical solutioning within the corporate travel domain, and cross-functional collaboration. The role requires not only design capabilities but also the ability to influence sales outcomes and manage project risks, indicating a blend of strategic, operational, and project management functions critical for GTM success.

🎓 Skills & Qualifications

Education:

• University degree in Business Administration, Information Technology, Marketing, or a related field, or equivalent professional experience.

• Project Management certification (e.g., Lean, Six Sigma) is preferred but not essential, indicating a desire for process improvement methodologies. Experience:

• Minimum of 2 years of direct experience in a similar Solutions Design, Sales Engineering, or consultative role within the corporate travel management industry.

• Proven experience with multinational (MNC) client accounts, understanding their unique complexities and global travel program requirements.

• Demonstrated success in developing and presenting complex solutions to senior business stakeholders. Required Skills:

• Solution Design: Ability to architect end-to-end travel solutions tailored to specific client needs, considering technology, policy, and user experience.

• Business Acumen: Strong understanding of business operations, financial drivers, and the ability to contribute to business plans and commercial strategies.

• Consultative Selling: Expertise in understanding client pain points, articulating value propositions, and guiding clients towards optimal solutions.

• Corporate Travel Management: Deep knowledge of the corporate travel ecosystem, including GDS (Global Distribution Systems), quality control processes, and online booking tools (OBTs).

• Stakeholder Management: Proven ability to engage confidently and effectively with customers and internal stakeholders at all levels, managing expectations and fostering collaboration.

• Communication Skills: Excellent verbal and written communication, with the ability to present complex information clearly and persuasively.

• Project Management Fundamentals: Ability to manage project timelines, coordinate multiple responsibilities, and ensure timely delivery of documentation and solutions.

• Problem-Solving: Aptitude for identifying challenges, analyzing root causes, and developing effective, practical solutions within a dynamic environment.

Preferred Skills:

• MNC Client Onboarding: Familiarity with the typical processes, challenges, and best practices involved in onboarding large, multinational corporate clients.

• Lean/Six Sigma: Certification or practical experience applying process improvement methodologies to enhance efficiency and reduce waste in business processes.

• Reporting Tools: Knowledge of various reporting tools used in corporate travel to analyze spend, identify trends, and measure program performance.

• GDS Proficiency: Advanced understanding of GDS functionalities and their application in complex corporate travel scenarios.

📝 Enhancement Note: The emphasis on MNC account experience, GDS, OBTs, and reporting tools, alongside preferred Lean/Six Sigma certification, points to a role that requires a blend of deep industry knowledge and process optimization skills. The "2-5 years" experience range suggests this is an intermediate-level role, requiring foundational expertise but also offering opportunities for growth in complex solutioning.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Solution Design Case Studies: Showcase examples of complex travel solutions designed for multinational clients, detailing the client's challenge, the proposed solution architecture, key features, and the quantifiable business outcomes achieved (e.g., cost savings, efficiency gains, traveler satisfaction improvements).

• Statement of Requirements (SOR) Examples: Provide anonymized samples of SORs developed for large corporate accounts, demonstrating clarity, comprehensiveness, and alignment with client needs and implementation plans.

• RFP Support Contributions: Illustrate instances where you contributed to the RFP process, highlighting your role in defining recommendations, value propositions, and timelines that led to successful bids.

• Process Optimization Documentation: Include examples of documentation outlining optimization opportunities for existing travel programs, showcasing your analytical approach to identifying inefficiencies and proposing actionable improvements.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping existing business travel workflows, identifying bottlenecks, and designing optimized processes that leverage technology and best practices.

• Implementation & Automation: Evidence of contributing to or leading the implementation of new travel solutions or automation initiatives, detailing the steps taken and any challenges overcome.

• Measurement & Performance Analysis: Showcase how you have used data and reporting tools to measure the performance of designed solutions, track key metrics, and provide insights for continuous improvement.

📝 Enhancement Note: For a Solutions Design Consultant, a portfolio is critical. It should not just list achievements but demonstrate the process of designing, implementing, and optimizing solutions. The focus should be on how you translated business needs into technical and operational blueprints and the impact those blueprints had on client success and company revenue.

💵 Compensation & Benefits

Salary Range:

• Based on location (Singapore/Kuala Lumpur), experience level (2-5 years), and industry (corporate travel solutions), a competitive salary range is estimated between SGD 70,000 - 95,000 per annum for Singapore, and MYR 80,000 - 110,000 per annum for Malaysia. These figures are indicative and will depend on the candidate's specific qualifications, experience, and the final negotiation with Flight Centre. Benefits:

• Paid Annual Leave: Generous leave allowance for personal travel and rejuvenation.

• Travel Industry Perks: Access to exclusive discounts and benefits within the travel sector.

• Global Gathering Event: Opportunities to attend high-profile annual events celebrating company achievements and networking.

• Inclusive Work Culture: A commitment to diversity and inclusion, fostering an environment where employees can be themselves.

• Professional Development: Opportunities for career advancement both locally and globally within the Flight Centre network.

• Health & Wellness Programs: (Likely offered, though not explicitly detailed) Support for employee well-being.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week. The role emphasizes flexibility and adaptability, with potential for occasional work outside standard hours to accommodate client needs, workshops, or project deadlines. Travel up to 10% is also anticipated.

📝 Enhancement Note: The salary estimate is based on current market data for similar roles in Singapore and Malaysia, considering the corporate travel industry and the required experience level. Benefits are derived from the "Our FCM Difference" section and general industry standards for a company of Flight Centre's size and scope.

🎯 Team & Company Context

🏢 Company Culture

Industry: Travel & Tourism, specifically Corporate Travel Management. Flight Centre Travel Group is a global leader in leisure and corporate travel, with FCM being its business travel division known for blending technology with a people-centric approach.

Company Size: Flight Centre Travel Group is a large, publicly traded company with thousands of employees globally. This scale offers stability, extensive resources, and broad opportunities for career development.

Founded: Flight Centre was founded in 1982. This long history signifies a mature, established organization with deep industry expertise and a proven business model.

Team Structure:

• The Solutions Design Consultant will likely be part of a regional (Asia) or global Solutions Design team, reporting to a Head of Solutions Design or similar leadership role.

• The team is structured to support Sales and Account Management, acting as subject matter experts in travel technology, program design, and operational efficiency for corporate clients.

• Close collaboration is expected with Sales, Account Management, Onboarding, Implementation, and potentially Product Development teams to ensure seamless client solutions. Methodology:

• Data-Driven Decision Making: Emphasis on using data from GDS, OBTs, and reporting tools to inform solution design and identify optimization opportunities.

• Client-Centric Design: A core methodology focused on deeply understanding client business needs and tailoring solutions to meet those specific requirements.

• Agile & Iterative: While not explicitly stated, the fast-moving nature of technology and client needs suggests an agile approach to solution design and refinement, with continuous feedback loops.

• Value-Added Solutions: A focus on designing solutions that deliver tangible business value, whether through cost savings, efficiency gains, or improved traveler experience.

Company Website: [Flight Centre Travel Group Website - Assuming it's flightcentre.com.au or similar, and FCM's specific sub-site]

📝 Enhancement Note: Flight Centre's culture is described as "globally & locally connected, fun & energetic, flexible, and a little unconventional." This suggests a dynamic, collaborative environment that values initiative and a proactive approach, which is essential for a Solutions Design role that bridges client needs with company offerings.

📈 Career & Growth Analysis

Operations Career Level: This role is an intermediate-level position, often referred to as a "mid-level" or "specialist" role. It requires a solid foundation in corporate travel operations and solutioning but offers significant opportunities to deepen expertise in complex multinational accounts and advanced travel technologies.

Reporting Structure: The Solutions Design Consultant typically reports to a manager or director responsible for solution design or sales support within the region or globally. They will work closely with Sales Directors, Account Managers, and Project Managers, providing critical expertise without direct line management responsibilities in most cases.

Operations Impact: This role has a direct and significant impact on both client success and Flight Centre's commercial performance. By designing effective and optimized travel programs, the consultant drives client retention, facilitates new business acquisition through strong RFP responses, and identifies opportunities for upselling value-added services, thereby contributing directly to revenue growth and market share.

Growth Opportunities:

• Senior Solutions Design Consultant: Advancement to a senior role with responsibility for more complex, high-value accounts, or taking on a mentorship role for junior consultants.

• Specialization: Developing deep expertise in specific areas such as technology integration, sustainability in travel, or specific industry verticals (e.g., finance, tech).

• Leadership Roles: Transitioning into management roles within the Solutions Design team, Sales Operations, or Account Management leadership.

• Global Mobility: Opportunities to work on global projects or relocate to other regions within Flight Centre's extensive international network.

• Product Development Input: Contributing insights from client solutions to influence the development roadmap of FCM's proprietary technology and service offerings.

📝 Enhancement Note: The role offers a clear path for specialization and growth within the corporate travel domain. The emphasis on client-facing interactions and strategic problem-solving positions individuals for leadership roles, particularly in GTM or operations functions that require deep client understanding and solution architecture skills.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a primary work location within a Flight Centre office in Singapore or Kuala Lumpur. This environment fosters direct collaboration, team cohesion, and access to company resources.

Office Location(s): The role covers Singapore and Kuala Lumpur, Malaysia. Candidates may be based in either city, with expectations to travel between these locations and potentially to client sites as needed (up to 10% travel). Accessibility to major business districts within these cities is typical for corporate offices.

Workspace Context:

• Collaborative Environment: Offices are designed to encourage interaction, with shared workspaces, meeting rooms, and common areas conducive to brainstorming and team discussions.

• Operations Tools & Technology: Access to Flight Centre's internal systems, CRM, communication platforms (e.g., Microsoft Teams, Slack), and specialized travel management software and analytics tools.

• Cross-Functional Interaction: Frequent opportunities to connect with colleagues from Sales, Account Management, Onboarding, and other operational departments, fostering a holistic understanding of the business.

Work Schedule: A standard 40-hour work week is expected, but the dynamic nature of client solutions and global operations may require occasional flexibility to accommodate project deadlines, urgent client requests, or meetings across different time zones.

📝 Enhancement Note: The on-site requirement, coupled with travel to Singapore and Malaysia, suggests a need for candidates comfortable with a hybrid work model within the region. The emphasis on collaboration and direct interaction is a hallmark of many corporate travel environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and a brief call with HR or a recruiter to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A discussion with the hiring manager (likely a Head of Solutions Design or Regional Director) to delve into your experience, technical skills, and understanding of corporate travel solutions. Be prepared to discuss your approach to solution design and client engagement.

• Technical/Case Study Interview: This is a critical stage where you'll likely be presented with a business challenge or client scenario. You'll be expected to demonstrate your problem-solving skills, analytical capabilities, and ability to design a practical, value-driven solution. This may involve a presentation of your portfolio.

• Panel Interview / Stakeholder Meet: You may meet with key stakeholders from Sales, Account Management, or Onboarding teams to assess your collaboration style, communication effectiveness, and ability to integrate into the wider GTM and operations functions.

• Final Interview: Potentially with a senior leader to discuss career aspirations and final alignment with the company's strategic goals.

Portfolio Review Tips:

• Curate Selectively: Focus on 2-3 of your strongest case studies that best represent your skills in solution design, consultative selling, and delivering measurable business impact in corporate travel.

• Structure Your Narrative: For each case study, clearly outline:

  • The Client's Challenge/Objective
  • Your Role and Approach (Solution Design Process)
  • The Proposed Solution (Key components, technology, processes)
  • Implementation Considerations
  • Quantifiable Results/ROI

• Highlight Operations Impact: Emphasize how your solutions improved operational efficiency, reduced costs, enhanced traveler experience, or drove revenue growth for the client and Flight Centre.

• Be Ready to Discuss: Prepare to walk through your portfolio items, answer in-depth questions about your design choices, and defend your recommendations.

Challenge Preparation:

• Understand the Business: Research Flight Centre, FCM, their competitors, and the current trends in corporate travel management (e.g., technology, sustainability, duty of care).

• Practice Case Studies: Work through hypothetical client scenarios. Focus on breaking down the problem, identifying key requirements, proposing solutions, and articulating the benefits. Consider how you would structure an SOR or an RFP response.

• Prepare for Behavioral Questions: Be ready to discuss your experience with stakeholder management, conflict resolution, project management, and working under pressure. Use the STAR method (Situation, Task, Action, Result).

📝 Enhancement Note: The interview process for a Solutions Design Consultant is typically rigorous, focusing on both technical expertise and the ability to translate that expertise into tangible business value for clients and the company. A well-prepared portfolio is non-negotiable and should clearly demonstrate impact and process.

🛠 Tools & Technology Stack

Primary Tools:

• Global Distribution Systems (GDS): Deep understanding and practical knowledge of systems like Amadeus, Sabre, or Travelport are essential for complex fare construction and itinerary management.

• Online Booking Tools (OBTs): Proficiency with common OBTs such as SAP Concur, Cytric, KDS, or other corporate travel booking platforms used by MNCs.

• CRM Systems: Experience with platforms like Salesforce or Microsoft Dynamics for managing client relationships, sales pipelines, and customer data.

• Internal Flight Centre Platforms: Familiarity with FCM's proprietary technology for booking, reporting, and client management.

Analytics & Reporting:

• Business Intelligence (BI) Tools: Experience with tools like Tableau, Power BI, or QlikView for creating dashboards, analyzing travel spend, and generating performance reports.

• Reporting Suites: Understanding of specialized corporate travel reporting tools that provide insights into program utilization, cost savings, and compliance.

• Data Analysis: Ability to extract, analyze, and interpret data from various sources to identify trends, measure KPIs, and support solution design.

CRM & Automation:

• Workflow Automation Tools: Familiarity with tools that can automate aspects of client onboarding, reporting, or communication processes (e.g., Zapier, Microsoft Power Automate, or internal workflow engines).

• Project Management Software: Tools like Asana, Jira, or Microsoft Project for managing project timelines, tasks, and team collaboration.

• Communication & Collaboration Platforms: Proficiency in tools such as Microsoft Teams, Slack, Zoom, and email for internal and external communication.

📝 Enhancement Note: The technology stack for this role is critical. A candidate's ability to articulate their proficiency with GDS, OBTs, CRM, and BI tools, and how they leverage these to design and optimize travel programs, will be a key differentiator.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A commitment to understanding and exceeding client expectations through tailored solutions and exceptional service.

• Innovation & Technology: Embracing new technologies and innovative approaches to enhance travel programs and the traveler experience.

• Efficiency & Optimization: A drive to continuously improve processes, reduce costs, and maximize value for both clients and Flight Centre.

• Collaboration & Teamwork: Working effectively across departments to achieve shared goals and deliver seamless client solutions.

• Integrity & Professionalism: Upholding high ethical standards in all client interactions and business dealings.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where solutions designers work closely with sales, account management, onboarding, and technology teams. Proactive communication and information sharing are key.

• Process Review Culture: An openness to discussing and refining operational processes, seeking feedback from all stakeholders to ensure solutions are practical and effective.

• Knowledge Sharing: A culture that encourages sharing best practices, market insights, and lessons learned across the team and the wider organization, fostering continuous learning and improvement.

📝 Enhancement Note: Flight Centre's stated values of being "globally & locally connected, fun & energetic, flexible, and a little unconventional" suggest a culture that is dynamic, people-oriented, and encourages individual contribution within a supportive team framework. This aligns well with the collaborative nature of operations and GTM roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of MNC Programs: Designing solutions that cater to the diverse needs, policies, and compliance requirements of large, multinational corporations across different regions can be highly complex.

• Balancing Technology and Human Touch: Effectively integrating cutting-edge technology with the essential human-centric approach that FCM champions, ensuring a seamless and supportive client experience.

• Rapidly Evolving Travel Landscape: Keeping pace with constant changes in travel technology, regulations, traveler expectations, and global events that impact business travel.

• Cross-Cultural Communication: Navigating communication and collaboration across different cultural contexts within the Asia region and with global teams.

Learning & Development Opportunities:

• Deepening Industry Expertise: Gaining in-depth knowledge of the corporate travel ecosystem, including advanced GDS functionalities, emerging OBT features, and travel risk management solutions.

• Advanced Solution Architecture: Developing skills in designing highly complex, integrated travel solutions for sophisticated client needs.

• Project Management Skills: Enhancing project management capabilities through experience with various onboarding and implementation projects.

• Strategic Business Acumen: Growing understanding of broader business strategy, financial modeling, and ROI analysis within the context of travel management.

• Exposure to Global Best Practices: Learning from and contributing to a global team, understanding how different regions approach solution design and client management.

📝 Enhancement Note: The challenges presented are inherent to a role dealing with large corporate clients and a dynamic industry. These challenges are also opportunities for growth, pushing individuals to develop sophisticated problem-solving skills and a deep understanding of the business travel landscape.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex solution for a multinational client. What was the challenge, your approach, and the outcome?" (Focus on your process, data utilization, and quantifiable results).

• "How would you approach creating a Statement of Requirements (SOR) for a new MNC client with specific needs for travel policy enforcement and reporting?" (Demonstrate your understanding of SOR components and client needs assessment).

• "Imagine a client is hesitant about adopting a new online booking tool. How would you consultatively address their concerns and drive adoption?" (Highlight your change management and communication skills).

• "What are the key considerations when designing a global travel program for an MNC with offices in Asia, Europe, and North America?" (Showcase your understanding of global complexities and regional nuances). Company & Culture Questions:

• "What do you know about Flight Centre and FCM's approach to corporate travel?" (Research their value proposition, technology, and culture).

• "How do you align with our company values of being fun, energetic, flexible, and unconventional?" (Provide specific examples from your experience).

• "How do you see yourself contributing to a collaborative, cross-functional team environment?" (Emphasize your teamwork and communication style). Portfolio Presentation Strategy:

• "Tell me about your portfolio." Be ready to deliver a concise overview of your most impactful projects, highlighting the business problem, your solution, and the results.

• Focus on Impact: For each case study, clearly articulate the ROI or business value delivered. Use metrics where possible (e.g., % cost savings, % reduction in booking time, % increase in compliance).

• Explain Your Process: Detail the steps you took in designing the solution, from initial client engagement and requirements gathering to solution architecture and implementation considerations.

• Tailor to the Role: If possible, frame your portfolio examples to highlight skills most relevant to this Solutions Design Consultant role, such as MNC client experience, GDS/OBT knowledge, and consultative selling.

📝 Enhancement Note: Prepare specific examples that showcase your ability to think strategically, solve complex problems, and communicate effectively. For a Solutions Design role, demonstrating a structured, data-informed approach to problem-solving is paramount.

📌 Application Steps

To apply for this Solutions Design Consultant position:

• Submit your application through the provided careers page link.

• Curate Your Resume: Tailor your resume to highlight experience with corporate travel management, MNC clients, solution design, consultative selling, GDS, OBTs, and reporting tools. Quantify achievements with specific metrics wherever possible.

• Prepare Your Portfolio: Gather 2-3 strong case studies showcasing your ability to design and implement impactful travel solutions. Ensure these examples demonstrate your understanding of client needs, your design process, and the business outcomes achieved.

• Research Flight Centre & FCM: Understand their business model, their approach to corporate travel, their technology offerings, and their company culture. Familiarize yourself with recent industry trends in business travel.

• Practice Your Pitch: Be ready to articulate your experience and qualifications clearly and concisely, particularly during the interview stages where you'll present your portfolio and discuss your approach to solution design.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.