Showroom Design Consultant- North Shore

📍 Job Overview

Job Title: Showroom Design Consultant

Company: JC LICHT

Location: Evanston, Illinois, United States

Job Type: Full-Time

Category: Retail Sales & Design Consulting

Date Posted: 2026-06-04

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving retail sales within the home fashions department, specifically in custom window treatments, wallcoverings, and paint color selections, requiring strong customer engagement and sales acumen.

• You will act as a primary point of contact for clients, guiding them through the entire design process from initial consultation to final selection, ensuring a seamless and positive customer experience.

• Collaboration with the In-Home Services division is a key aspect, involving cultivating appointments and working closely with designers to provide comprehensive client solutions.

• The position demands technological proficiency in various computer systems, including CRM, POS, and B2B ordering platforms, as well as strong communication skills via email and scheduling software.

📝 Enhancement Note: While the title is "Showroom Design Consultant," the core responsibilities and skills lean heavily into retail sales, customer service, and client consultation within a specific product category (home fashions). The "0-2 years" experience level also indicates a strong entry-level focus, emphasizing training in product knowledge and design principles rather than prior formal experience.

📈 Primary Responsibilities

• Greet and actively engage customers entering the showroom, identifying their specific needs and preferences for color, wallcoverings, and window treatments.

• Provide expert advice and personalized design recommendations to help clients visualize and achieve their desired home or business aesthetic.

• Consistently meet and exceed established sales goals for the home fashions department and the overall store performance.

• Cultivate and schedule appointments for the In-Home Services division, fostering a collaborative environment with external designers.

• Build and nurture strong client relationships, earning repeat business and referrals through exceptional product knowledge and interpersonal communication.

• Develop and maintain a loyal customer base by actively networking, following up with clients post-sale, and ensuring sustained customer satisfaction.

• Utilize and manage various computer systems, including Outlook, Excel, ticketing systems, point-of-sale (POS) systems, and business-to-business (B2B) ordering websites.

• Respond promptly and professionally to all email communications.

• Efficiently schedule customer appointments using designated request forms or scheduling software.

• Perform light lifting duties as required for showroom product management and client assistance.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer relationship management, and operational tasks like scheduling and system usage. Emphasis is placed on proactive customer engagement and sales goal achievement, common in retail environments.

🎓 Skills & Qualifications

Education: While formal education in interior design is not explicitly required, a strong aptitude for design principles and aesthetics is essential. Continuous learning and product training will be provided.

Experience: 0-2 years of experience in a customer-facing role, preferably with exposure to retail, sales, or customer service environments. Experience in interior design or a related field is a plus but not mandatory.

Required Skills:

• Exceptional customer service and client engagement abilities.

• Proven sales aptitude with a focus on consultative selling.

• Strong interpersonal skills for building rapport and trust with clients.

• Proficiency in Microsoft Outlook for communication and scheduling.

• Competency in Microsoft Excel for data tracking and reporting.

• Familiarity with Point of Sale (POS) systems for transaction processing.

• Ability to learn and effectively use various computer systems and B2B ordering websites.

• Excellent verbal and written communication skills.

• Ability to work independently and as part of a collaborative team.

• Availability to work at least one weekend day.

Preferred Skills:

• Basic understanding of interior design principles, color theory, and home décor trends.

• Experience with scheduling software or CRM systems.

• Prior experience in the paint, wallcovering, or window treatment industry.

• Demonstrated ability to cultivate and manage a client base.

📝 Enhancement Note: The skill set is geared towards entry-level candidates who possess strong soft skills (customer service, communication, interpersonal), a willingness to learn about products and design, and basic technical aptitude. The emphasis on customer service and sales alongside product knowledge is typical for retail consulting roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase examples of their design sensibility, problem-solving approach to client needs, or any personal projects demonstrating creativity and attention to detail. This could include mood boards, color palettes, or sketches.

Process Documentation:

• Candidates should be prepared to discuss their approach to managing client interactions, from initial greeting to follow-up, demonstrating an understanding of a structured sales and service process.

• Familiarity with or the ability to quickly learn and document standard operating procedures for customer appointments, sales transactions, and product ordering is expected.

📝 Enhancement Note: For an entry-level role with minimal formal experience requirements, the emphasis on a "portfolio" is likely to be more about showcasing potential and relevant soft skills rather than formal project documentation. The focus will be on understanding and adapting to the company's established processes.

💵 Compensation & Benefits

Salary Range: $22 - $25 per hour. This hourly rate reflects an entry-level position in the Evanston, Illinois area, considering the retail and customer service nature of the role, and the specific responsibilities outlined.

Benefits:

• 401(k) matching: A retirement savings plan with employer contributions.

• Health, vision, and dental Insurance: Comprehensive medical coverage options.

• Employee Assistance Program: Confidential support services for personal and professional challenges.

• Life insurance: Financial protection for beneficiaries.

• Paid time off: Vacation, sick leave, or personal days.

• Referral program: Incentives for referring successful candidates.

• Short Term Disability: Income protection in case of short-term incapacitation.

Working Hours: Typically 40 hours per week, with flexibility required to work one weekend day. This ensures continuous showroom coverage and client availability.

📝 Enhancement Note: The salary range is based on current market data for hourly retail sales and design consultant roles in the Evanston, IL metropolitan area, factoring in the experience level and the specific benefits package offered. The benefits listed are standard for full-time employees in the retail sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Paint & Decorating), Home Furnishings & Interior Design. JC Licht operates within a competitive market, emphasizing quality products, expert advice, and a strong local presence in the Chicagoland area.

Company Size: JC Licht has 61 locations throughout the greater Chicago Land area, indicating a mid-to-large size retail organization with established operational processes and a significant employee base.

Founded: Since 1907, JC Licht has a long-standing history, suggesting a stable company with deep roots in the community and a well-established brand reputation.

Team Structure:

• The Showroom Design Consultant will be part of a local store team, likely including a Store Manager, Sales Associates, and potentially other specialized roles.

• They will also collaborate closely with the In-Home Services division, which comprises dedicated designers who conduct consultations outside the showroom.

Methodology:

• JC Licht emphasizes providing expert advice and superior products, suggesting a customer-centric approach focused on education and problem-solving.

• The company culture is described as "AUDACIOUS" and "radically EXCELLENT," implying a dynamic, forward-thinking environment that values high performance and innovation.

• The mention of a "family" atmosphere suggests a supportive and collaborative work environment where employees are valued.

Company Website: [JC Licht Website - Placeholder, as URL was not provided]

📝 Enhancement Note: The company's long history and numerous locations suggest a stable, well-regarded retail entity. The "audacious" and "family" descriptors point to a culture that balances ambitious goals with a supportive atmosphere, common in successful, long-standing retail businesses.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level "Showroom Design Consultant," serving as a foundational position within the retail sales and design consulting track. It's ideal for individuals beginning their career in sales or design.

Reporting Structure: Typically, Showroom Design Consultants report directly to a Store Manager or a Sales Team Lead within their assigned retail location. Collaboration will extend to the In-Home Services division.

Operations Impact: While not a traditional "operations" role in terms of backend processes, this consultant directly impacts revenue through sales generation and enhances customer satisfaction, which is critical for repeat business and brand reputation. Their ability to effectively guide client selections also influences product turnover and inventory management indirectly.

Growth Opportunities:

• Sales Specialization: Advance to senior sales consultant roles, potentially specializing in specific product categories or handling more complex client projects.

• In-Home Services: Transition to a full-time In-Home Designer role within the In-Home Services division, requiring deeper design expertise and client management skills.

• Store Management: Progress into leadership roles such as Assistant Store Manager or Store Manager, overseeing daily operations, staff, and sales performance of a retail location.

• Training & Development: Opportunities to receive extensive product training, design workshops, and sales technique development to enhance skills and career progression within JC Licht.

📝 Enhancement Note: The growth path from this entry-level sales and design role is clearly defined within retail operations, moving towards more specialized sales, in-home design, or store management leadership opportunities.

🌐 Work Environment

Office Type: The work environment is a retail showroom setting, specifically for paint, wallcoverings, and window treatments. This environment is customer-facing and designed to be visually appealing and informative.

Office Location(s): The role is located at JC Licht's North Shore locations (specifically mentioned Evanston, IL). These are accessible retail stores serving the local community.

Workspace Context:

• The showroom will be equipped with product samples, color swatches, and display materials to aid client selection.

• Collaboration with in-store colleagues and external designers will be frequent, requiring effective communication and teamwork.

• The role involves standing for extended periods, interacting with customers, and potentially light physical tasks related to product handling.

Work Schedule: A standard 40-hour work week is expected, with the requirement to work one weekend day. This schedule is typical for retail positions to ensure customer accessibility during peak shopping times. Flexibility may be needed for client appointments or special events.

📝 Enhancement Note: The work environment is hands-on and customer-centric, typical for retail roles. The need for weekend availability is a standard operational requirement for customer-facing businesses.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications, customer service background, and technical aptitude.

• Phone/Video Interview: An initial conversation with an HR representative or hiring manager to discuss your experience, motivation for the role, and understanding of customer service and sales.

• In-Person Interview: A meeting at the showroom to assess your personality, communication style, and ability to engage with potential clients. This may include a scenario-based discussion or a brief presentation on how you would approach a design consultation.

• Skills Assessment (Potential): You might be asked to demonstrate your product knowledge (after training) or your ability to use specific software.

• Final Interview/Offer: Discussion of salary, benefits, and final terms.

Portfolio Review Tips:

• Showcase Potential: For this entry-level role, focus on demonstrating your creative thinking, passion for design, and customer-centric approach.

• Highlight Relevant Experience: If you have customer service or sales experience, provide specific examples of how you've helped customers, solved problems, or achieved goals.

• Visual Aptitude: If you have any personal design projects, photos of your home décor, or even a Pinterest board showcasing your style, be prepared to share it to illustrate your visual sensibilities.

• Enthusiasm is Key: Convey genuine excitement for interior design, helping people, and contributing to the JC Licht team.

Challenge Preparation:

• Customer Service Scenarios: Be ready to discuss how you would handle difficult customers, manage competing client needs, or go the extra mile to ensure satisfaction.

• Sales Approach: Prepare to explain your understanding of consultative selling and how you would identify client needs and recommend appropriate products.

• Product Familiarity: While you'll be trained, show you've researched JC Licht's offerings (paint, window treatments, wallcoverings) and are eager to learn more.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills, cultural fit, and potential for growth, given the entry-level nature of the role. Portfolio expectations are less about formal projects and more about demonstrating passion and relevant aptitudes.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) Systems: Essential for processing customer transactions, managing inventory, and generating sales reports. Proficiency in any POS system is beneficial; specific training will be provided.

• Customer Relationship Management (CRM) Software: Used for managing client information, tracking interactions, and facilitating follow-ups to build customer loyalty.

• Business-to-Business (B2B) Ordering Websites: Platforms used to order products from suppliers and manage inventory. Familiarity with online ordering portals is necessary.

Analytics & Reporting:

• Microsoft Excel: Utilized for tracking sales data, customer information, and generating basic reports. Strong spreadsheet skills are advantageous.

• Ticketing Systems: May be used for managing customer inquiries, service requests, or internal tasks.

CRM & Automation:

• Microsoft Outlook: Crucial for email communication, scheduling appointments, and managing calendars.

• Scheduling Software: Used for booking client appointments, managing the In-Home Services division's calendar, and coordinating designer availability.

📝 Enhancement Note: The technology stack is standard for retail environments, focusing on sales transaction systems, customer management, and communication tools. The emphasis is on the ability to learn and use these systems effectively for daily operations.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A strong focus on providing exceptional customer service and ensuring client satisfaction throughout the design and purchasing process.

• Expertise & Knowledge: Valuing and developing deep product knowledge to offer authoritative advice and solutions to clients.

• Collaboration & Family: Fostering a supportive, team-oriented environment where colleagues work together and support each other like family.

• Excellence & Audacity: Encouraging ambitious goals, high performance, and a proactive, innovative approach to sales and client engagement.

Collaboration Style:

• Cross-functional Integration: Working closely with in-store sales teams and the dedicated In-Home Services division to offer comprehensive solutions to clients.

• Open Communication: Maintaining clear and responsive communication channels, particularly via email and scheduling tools, to ensure smooth client management and internal coordination.

• Shared Success: A culture that promotes collective achievement, where the success of the store and the team is prioritized.

📝 Enhancement Note: The company's stated values ("AUDACIOUS," "radically EXCELLENT," "family") suggest a culture that is both performance-driven and supportive, encouraging employees to excel while feeling like part of a cohesive unit.

⚡ Challenges & Growth Opportunities

Challenges:

• Sales Target Achievement: Consistently meeting and exceeding ambitious sales goals in a competitive retail market.

• Client Needs Management: Effectively balancing diverse client preferences, budgets, and timelines to ensure satisfaction and successful project completion.

• Product Mastery: Quickly learning and retaining extensive product knowledge across multiple categories (paint, wallcoverings, window treatments) to provide expert advice.

• Adaptability: Remaining flexible with work schedules, including weekend availability, and adapting to evolving customer demands and product lines.

Learning & Development Opportunities:

• Comprehensive Product Training: JC Licht provides extensive training on their product lines, enabling consultants to become experts in paint, wallcoverings, and custom window treatments.

• Sales & Design Workshops: Opportunities to develop consultative selling techniques and basic interior design principles.

• Mentorship: Learning from experienced store managers and sales professionals within the JC Licht network.

• Career Advancement: Clear pathways for growth into senior sales roles, specialized design positions, or store management.

📝 Enhancement Note: The role presents opportunities to develop strong sales and customer service skills, gain expertise in home décor, and build a career within a reputable retail organization. Challenges are typical for retail sales roles, emphasizing performance and client satisfaction.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is unhappy with their paint color selection?" (Focus on empathy, problem-solving, and company policies).

• Sales Methodology: "How would you approach a customer who walks into the showroom looking for inspiration? What steps would you take to understand their needs for window treatments?" (Emphasize active listening, needs assessment, and consultative selling).

• Design Aptitude: "If a customer is struggling to choose between two wallcovering patterns, what advice would you offer?" (Demonstrate an understanding of aesthetics, client preferences, and providing confident recommendations).

Company & Culture Questions:

• "What do you know about JC Licht and our products?" (Research the company history, product lines, and local presence).

• "How do you feel about working weekends?" (Confirm your availability and understanding of retail scheduling).

Portfolio Presentation Strategy:

• Showcase Enthusiasm: If you have personal design projects or a strong sense of style, be ready to discuss them briefly. Focus on your passion for home décor and helping clients.

• Highlight Soft Skills: Prepare to talk about your customer service wins and how you build rapport. Quantify achievements where possible (e.g., "increased customer satisfaction ratings by X%").

• Demonstrate Learning Agility: Emphasize your eagerness to learn product details and company processes.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service skills, sales potential, a passion for design, and a clear understanding of the retail environment and its demands, particularly regarding weekend work and client engagement.

📌 Application Steps

To apply for this Showroom Design Consultant position:

• Submit your application through the provided link on the recruiting.paylocity.com platform.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and strong communication skills. Use keywords from the job description such as "customer service," "sales," "interior design," "window treatments," and "paint colors."

• Company Research: Thoroughly research JC Licht's history, product offerings (paint brands, window treatment types, wallcovering styles), and their presence in the Chicagoland area. Understand their commitment to "AUDACIOUS" and "radically EXCELLENT" service.

• Prepare for Scenarios: Practice answering common interview questions related to customer service, sales, and basic design scenarios. Be ready to discuss your availability for weekend work and your enthusiasm for the role.

• Portfolio Showcase (Optional but Recommended): If you have any personal design projects, mood boards, or examples of your visual aptitude, consider having them ready to briefly discuss if the opportunity arises during an interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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