SHOWROOM DESIGN CONSULTANT

📍 Job Overview

Job Title: SHOWROOM DESIGN CONSULTANT

Company: Mohawk Industries (Dal-Tile)

Location: Tualatin, Oregon, USA

Job Type: Full-Time

Category: Sales Operations / GTM Support

Date Posted: 2026-09-08

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Facilitate and influence sales decisions by providing expert interior design advice and product selection support to customers and design teams, leveraging deep knowledge of flooring industry practices.

• Manage and maintain daily showroom operations, ensuring a professional and engaging environment that drives customer engagement and sales.

• Coordinate and execute showroom events and client visits to foster industry relationships and build brand awareness, directly contributing to lead generation and sales pipeline growth.

• Maintain showroom samples, merchandising, and inventory levels to ensure optimal product presentation and availability, supporting efficient sales processes.

• Act as a key liaison between customers, design teams, and internal stakeholders, ensuring seamless communication and a positive customer experience.

📝 Enhancement Note: While the job title is "Showroom Design Consultant," the responsibilities align closely with a GTM support role, focusing on driving sales through expert product knowledge and showroom management. The role requires a blend of design acumen, customer engagement, and operational execution within a sales-focused environment. This is not a typical Revenue Operations or Sales Operations role focused on back-end systems, but rather a front-line GTM support function.

📈 Primary Responsibilities

• Provide expert interior design advice and product expertise to customers and design teams, guiding them through product selection and project development to ensure successful project outcomes and customer satisfaction.

• Maintain detailed client records for showroom visits, capturing customer contact information, preferences, and project details to support personalized follow-up and future sales opportunities.

• Manage showroom samples and merchandising by ordering, receiving, organizing, and maintaining displays, ensuring they are current, attractive, and aligned with company design standards.

• Plan, coordinate, and host showroom tours and industry events to drive customer engagement, build brand loyalty, and generate new sales leads.

• Track and manage all showroom events, meetings, industry engagements, and customer visits to ensure effective scheduling and resource allocation.

• Act as a primary point of contact and liaison for customers and internal teams, facilitating clear communication and efficient resolution of inquiries and issues.

• Maintain showroom sample inventory levels by coordinating sample orders, managing the sample library, and systematically removing discontinued products to ensure accuracy and relevance.

• Ensure product displays are up-to-date and effectively showcase current product selections, reflecting company design aesthetics and sales priorities.

• Collaborate with sales teams to provide necessary samples for client meetings and product presentations, supporting their sales efforts.

• Coordinate meetings and special events held within the showroom, including arranging catering, entertainment, and logistical details to ensure successful execution.

• Assist with showroom social media content creation and posting, adhering to corporate brand strategy and social media guidelines to enhance brand visibility.

• Perform routine showroom maintenance, including restocking materials, cleaning, and ensuring an overall presentable and functional space.

• Potentially attend external trade events to expand industry relationships, gather market intelligence, and enhance brand awareness.

• Perform other duties as assigned to support showroom operations and sales objectives.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on customer-facing activities, showroom operational efficiency, and direct support for sales efforts. The role requires proactive engagement, meticulous organization, and a keen understanding of both design principles and sales support functions.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Interior Design, Marketing, Business Administration, or a related field, OR equivalent education and/or relevant work experience. Experience:

• 2-4 years of relevant experience in interior design, showroom management, sales support, or a related customer-facing role within the flooring or building materials industry. Required Skills:

• Demonstrated knowledge of interior design principles, color theory, and space planning.

• Strong understanding of flooring industry practices, product applications, and material specifications.

• Excellent customer service and interpersonal skills for building rapport and managing client relationships.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for recordkeeping, communication, and basic reporting.

• Effective communication, problem-solving, and organizational skills to manage multiple tasks and priorities.

• Ability to multitask, prioritize effectively, and manage time efficiently in a fast-paced environment.

• High level of integrity and discretion in handling sensitive and confidential client and company information.

• Physical ability to lift up to 50 pounds regularly for sample handling and display maintenance. Preferred Skills:

• Experience with CRM software for client relationship management and sales tracking.

• Familiarity with social media platforms for business marketing and brand promotion.

• Knowledge of visual merchandising techniques specific to retail showrooms.

• Experience in event planning and coordination for business or industry events.

• Existing network of contacts within the interior design and architectural communities.

📝 Enhancement Note: The requirement for a Bachelor's degree or equivalent experience, combined with 2-4 years of relevant work, positions this as an early- to mid-career role. The emphasis on design knowledge, customer interaction, and operational tasks suggests a need for a candidate who can balance creative input with practical execution and sales support.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of interior design projects, particularly those involving flooring or hard surfaces, demonstrating aesthetic judgment and material selection expertise.

• Include case studies or project descriptions that highlight your process for client consultation, needs assessment, and product recommendation.

• Document any experience in showroom merchandising or display design, illustrating your ability to create visually appealing and functional spaces.

• Provide examples of how you have managed client information or sales support activities, demonstrating organizational capabilities and CRM proficiency if applicable. Process Documentation:

• Be prepared to discuss your systematic approach to managing showroom inventory, including sample ordering, receiving, and disposition processes.

• Articulate your methods for planning and executing showroom events or client tours, detailing pre-event, during-event, and post-event management strategies.

• Describe how you track and manage client interactions and sales support activities, emphasizing efficiency and data integrity.

• Explain your process for staying updated on industry trends, new product introductions, and design standards relevant to flooring.

📝 Enhancement Note: While a formal "operations portfolio" might not be explicitly required, candidates should be prepared to present evidence of their design process, client management, and showroom operational skills. This could be through a curated portfolio, detailed project descriptions, or well-articulated examples during the interview process.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for a Showroom Design Consultant with 2-4 years of experience in the Tualatin, Oregon area, the estimated annual salary range is between $50,000 and $70,000. This estimate considers factors such as cost of living, typical compensation for sales support and design roles in the Pacific Northwest, and the experience level required. Benefits:

• Comprehensive benefits package including Medical Insurance and Dental Insurance.

• 401k with company match, enhancing long-term financial planning.

• Employee Purchase Discount, offering savings on company products.

• Tuition Reimbursement program to support continuous learning and professional development. Working Hours:

• Typically 40 hours per week, with potential for flexibility based on showroom needs, client appointments, and event schedules.

📝 Enhancement Note: Salary is an estimate based on general market data for similar roles in the specified location. Actual compensation may vary based on candidate qualifications, specific experience, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials / Home Furnishings / Manufacturing (Flooring & Tile)

Company Size: Mohawk Industries is a large, global manufacturer. Dal-Tile, as a subsidiary, operates with a significant presence, likely employing hundreds or thousands across its operations. This large company structure implies established processes, potential for internal mobility, and robust HR support.

Founded: Mohawk Industries was founded in 1878, and Dal-Tile was founded in 1947. This long history indicates stability, established market presence, and deep industry expertise.

Team Structure:

• The Showroom Design Consultant will likely be part of a regional sales team or a dedicated showroom staff, reporting to a Showroom Manager or Sales Manager.

• Collaboration will be essential with sales representatives, designers, architects, and potentially customer service and logistics teams.

• The team structure is likely designed to support a high volume of customer interactions and sales activities, emphasizing teamwork and shared goals. Methodology:

• The company emphasizes a customer-centric approach, focusing on providing expert advice and high-quality products.

• Operations are likely driven by established sales processes, inventory management systems, and customer relationship management practices.

• There's a focus on driving sales through effective showroom presentation, product expertise, and proactive customer engagement.

Company Website: https://careers.mohawkind.com/DalTile/

📝 Enhancement Note: Mohawk Industries and Dal-Tile are well-established players in their respective markets. The company culture likely balances a large corporate structure with the specific needs of a customer-facing showroom environment, emphasizing professionalism, product knowledge, and sales support.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an individual contributor focused on direct customer engagement and showroom operations. It serves as a foundational role within the sales and GTM support structure, suitable for individuals with emerging expertise in design and sales support.

Reporting Structure: The Showroom Design Consultant typically reports to a Showroom Manager or a Sales Manager who oversees a territory or a group of showrooms. This structure provides guidance and oversight for sales targets and operational standards.

Operations Impact: While not a traditional "operations" role focused on back-end systems, this position directly impacts revenue by driving sales through expert product consultation, creating an engaging showroom experience, and fostering customer relationships. Effective showroom management and sales support contribute to lead generation, conversion rates, and customer retention.

Growth Opportunities:

• Specialization: Advance expertise in specific product lines (e.g., natural stone, luxury vinyl tile) or design styles.

• Sales Advancement: Transition into a direct sales role (e.g., Sales Representative, Account Manager) leveraging showroom experience and client relationships.

• Management Track: Progress to Showroom Manager or Assistant Manager roles, overseeing operations, staff, and sales performance.

• Merchandising/Visual Design: Specialize in showroom visual merchandising and display design.

• Cross-functional Roles: Opportunities may exist in marketing, event coordination, or product training within the broader organization.

📝 Enhancement Note: The growth paths indicate a clear trajectory from a customer-facing support role into direct sales or management, leveraging the skills and experience gained in the showroom environment.

🌐 Work Environment

Office Type: This is a customer-facing role primarily based in a retail showroom environment. The showroom serves as a B2B and B2C sales hub, designed to showcase flooring and tile products to designers, architects, contractors, and end consumers.

Office Location(s): Tualatin, Oregon. The showroom is a physical retail space designed for product display and client consultations.

Workspace Context:

• The workspace is a dynamic showroom environment that requires constant attention to aesthetics, organization, and product availability.

• Access to product samples, design resources, and potentially a dedicated consultation area will be provided.

• Collaboration with colleagues will be frequent, involving both team members within the showroom and external sales representatives.

• The environment is customer-centric, requiring a professional demeanor and a proactive approach to client engagement.

Work Schedule: The standard work schedule is typically 40 hours per week. However, flexibility may be required to accommodate client appointments outside of standard business hours, showroom events, or occasional travel to trade shows.

📝 Enhancement Note: The work environment is hands-on and customer-focused, demanding strong organizational skills and the ability to maintain a professional presentation of the showroom space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or hiring manager will review applications and resumes, focusing on relevant design experience, sales support background, and education.

• Phone/Video Interview: A preliminary discussion to assess communication skills, understanding of the role, and basic qualifications.

• In-Person Interview: This will likely be the primary interview stage, held at the Tualatin showroom. Candidates will be expected to:

  • Discuss their design philosophy and experience with flooring products.
  • Present examples from their portfolio or discuss past projects in detail.
  • Demonstrate problem-solving skills related to customer inquiries or showroom challenges.
  • Showcase their organizational and multitasking abilities.
  • Assess cultural fit with the team and company values.

• Potential Second Interview: May involve meeting with a regional manager or a senior sales leader.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent your skills in interior design, product selection, and client consultation, particularly those involving flooring or similar materials.

• Highlight Process: For each project, clearly outline your approach: understanding client needs, product selection rationale, design concept, and final outcome. Emphasize how you facilitated sales or met customer objectives.

• Quantify Impact (if possible): If you can, include metrics like increased customer satisfaction, successful project completion rates, or contributions to sales targets.

• Showcase Showroom Management: If you have experience in retail or showroom settings, include examples of merchandising, inventory management, or event coordination.

• Tailor to Flooring: Prioritize projects that demonstrate specific knowledge or experience with tile, natural stone, or other flooring materials.

• Digital Format: Prepare a digital version (PDF or online link) that is easy to navigate and visually appealing.

Challenge Preparation:

• Scenario-Based Questions: Be ready to answer hypothetical questions about dealing with difficult clients, managing competing priorities, or proposing product solutions for specific design challenges.

• Product Knowledge: Brush up on current trends in flooring and interior design, and be prepared to discuss the benefits of different materials (tile, stone, etc.).

• Showroom Operations: Think about how you would manage sample inventory, maintain displays, and organize showroom events efficiently.

📝 Enhancement Note: The interview process will likely focus heavily on practical design skills, customer interaction capabilities, and the ability to manage showroom operations effectively. A well-prepared portfolio and thoughtful responses to scenario-based questions will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite: Essential for daily tasks including Word (documentation), Excel (record-keeping, basic tracking), PowerPoint (presentations, potentially for client pitches), and Outlook (communication, scheduling).

• CRM Software: While not explicitly listed as a required skill, proficiency or familiarity with a CRM system (e.g., Salesforce, Microsoft Dynamics, or a proprietary system) is highly probable for managing client data, tracking interactions, and supporting sales.

• Inventory Management Systems: Likely used for tracking samples and showroom materials.

• Social Media Platforms: For managing the showroom's brand presence (e.g., Instagram, Facebook, LinkedIn).

Analytics & Reporting:

• Basic reporting on showroom traffic, client visits, and potentially sales support metrics may be required, utilizing data from CRM or internal tracking systems. CRM & Automation:

• The primary "automation" in this role would be through efficient use of software for scheduling, communication, and data management to streamline day-to-day tasks.

📝 Enhancement Note: While advanced operations tools are not the focus, strong proficiency in standard office productivity software and an aptitude for learning CRM and inventory management systems are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Dedication to providing exceptional service and expert advice to clients, ensuring their needs are met and exceeded.

• Product Expertise: A commitment to understanding and articulating the features, benefits, and applications of a wide range of flooring and tile products.

• Teamwork & Collaboration: Working effectively with showroom staff, sales teams, and other departments to achieve shared goals.

• Professionalism & Integrity: Maintaining high standards of conduct, discretion, and ethical behavior in all interactions.

• Efficiency & Organization: Proactively managing tasks, maintaining showroom order, and ensuring smooth operational flow.

Collaboration Style:

• Cross-functional Integration: Close collaboration with sales representatives to support their client meetings and product needs.

• Service-Oriented: A supportive approach to assisting designers, architects, and end consumers in their selection process.

• Proactive Communication: Openly sharing information about showroom activities, client feedback, and inventory status.

• Shared Responsibility: Contributing to the overall success of the showroom through a willingness to assist with various tasks and uphold company standards.

📝 Enhancement Note: The culture likely emphasizes a blend of creative input and disciplined execution, with a strong focus on sales enablement and customer satisfaction within the building materials sector.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design Aesthetics with Sales Objectives: Effectively guiding customers to products that meet their design vision while also aligning with sales targets and inventory availability.

• Managing Diverse Client Needs: Catering to a wide range of customer types, from professional designers with specific technical requirements to homeowners with varied aesthetic preferences.

• Maintaining Showroom Standards: Ensuring the showroom remains impeccably organized, clean, and visually appealing amidst high traffic and constant sample handling.

• Keeping Up with Product Lines: Staying current with an extensive and ever-evolving product catalog, including new introductions and discontinued items.

• Time Management: Juggling multiple client consultations, administrative tasks, event planning, and inventory management simultaneously.

Learning & Development Opportunities:

• Product Training: Extensive training on Dal-Tile and Mohawk Industries' product lines, materials, and applications.

• Design Workshops: Opportunities to attend or participate in interior design workshops and industry events.

• Sales Skills Development: Training on consultative selling techniques, client relationship management, and closing strategies.

• System Proficiency: Learning to effectively use CRM, inventory management, and other relevant business systems.

• Mentorship: Potential to learn from experienced sales professionals, design consultants, and showroom managers.

📝 Enhancement Note: The role presents opportunities to deepen expertise in interior design and the flooring industry while developing crucial sales support and operational management skills, paving the way for career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a client select the perfect flooring for their project. What was your process, and what was the outcome?" (Focus on consultative approach, product knowledge, and client satisfaction.)

• "How would you handle a situation where a client is undecided between two different flooring options that have significantly different price points?" (Assess sales acumen, problem-solving, and ability to guide decision-making.)

• "Imagine our showroom is preparing for a major industry event. What steps would you take to ensure the showroom is perfectly presented and ready to impress attendees?" (Evaluate organizational skills, attention to detail, and event preparation strategy.)

• "How do you stay current with interior design trends and new product developments in the flooring industry?" (Demonstrate commitment to continuous learning and industry awareness.) Company & Culture Questions:

• "What do you know about Dal-Tile and Mohawk Industries, and why are you interested in this role?" (Research company history, product lines, and market position.)

• "How do you align with our company values of customer focus, teamwork, and integrity?" (Prepare examples of how you've demonstrated these values in previous roles.)

• "Describe your ideal work environment. How do you contribute to a positive team atmosphere?" (Showcase collaborative spirit and professionalism.) Portfolio Presentation Strategy:

• Storytelling: For each portfolio piece, tell a story that highlights the challenge, your solution, and the positive outcome for the client and the business.

• Visuals: Use high-quality images and clear descriptions. If presenting physically, ensure your portfolio is neat and professional.

• Conciseness: Be prepared to walk through your portfolio efficiently, focusing on the most impactful aspects.

• Connect to Role: Explicitly link your portfolio examples to the responsibilities and requirements of the Showroom Design Consultant role.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of design expertise, sales support capabilities, strong customer service skills, and operational organization.

📌 Application Steps

To apply for this operations support position:

• Submit your application through the official Dal-Tile careers portal linked in the job posting.

• Tailor Your Resume: Highlight experience in interior design, sales support, customer service, showroom management, and proficiency with Microsoft Office Suite. Quantify achievements where possible (e.g., "supported sales team resulting in X% increase in client satisfaction").

• Prepare Your Portfolio: Curate a digital or physical portfolio showcasing relevant design projects, client consultation examples, and any showroom management experience. Be ready to discuss your process and outcomes.

• Research Dal-Tile & Mohawk: Understand their product offerings, market position, and company values to tailor your responses during interviews.

• Practice Interview Scenarios: Prepare answers for behavioral questions focusing on customer interaction, problem-solving, organization, and product knowledge.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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