Showroom Design Consultant

📍 Job Overview

Job Title: Showroom Design Consultant

Company: Florida Tile

Location: Greensboro, NC

Job Type: Full-Time

Category: Sales & Customer Support

Date Posted: September 10, 2026

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive showroom sales by assisting architects, contractors, and homeowners with tile selection and product recommendations.

• Develop and maintain a strong trade client base through proactive outreach and in-house engagement.

• Manage showroom operations, ensuring products are up-to-date, well-merchandised, and accurately labeled to enhance customer experience.

• Process customer orders efficiently and accurately, contributing to seamless order fulfillment and client satisfaction.

• Collaborate with the Outside Sales Representative (OSR) team to share leads and market insights, fostering a unified sales strategy.

📝 Enhancement Note: While the title is "Showroom Design Consultant," the responsibilities heavily lean into sales and operational support within a retail showroom environment. The role requires a blend of design sensibility, customer service acumen, and sales execution, with a focus on building relationships within the Architecture & Design (A&D) trade.

📈 Primary Responsibilities

• Cultivate and expand a dedicated trade client base by conducting in-house meetings and leveraging telephone and internet communication channels.

• Proactively identify and pursue new sales opportunities and emerging sales channels within the specified territory.

• Champion the branch showroom as a premier selection center for the A&D community, organizing and hosting trade events and promotional activities.

• Coordinate and align sales efforts with the OSR sales team through regular meetings, lead sharing, and the exchange of critical market intelligence.

• Uphold Florida Tile's pricing integrity by diligently qualifying customers and applying appropriate price templates.

• Provide comprehensive customer service, including order processing, follow-up calls, and issue resolution, to ensure a positive client experience.

• Support branch staff with daily operational tasks, such as processing deposits, generating invoices, and assisting with inventory management, as directed by management.

• Maintain showroom aesthetics by ensuring all displayed products are current, correctly labeled, and merchandised effectively to create an inviting and informative environment.

• Undertake additional duties as assigned to support branch operations and sales initiatives.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct sales generation through client engagement and showroom management, and crucial operational support that ensures the smooth functioning of the branch. The emphasis on "Protect the integrity of the Florida Tile's pricing rules" suggests a need for attention to detail and adherence to company policies.

🎓 Skills & Qualifications

Education: High School Diploma or GED required. A degree or coursework in marketing or design is considered a plus.

Experience: Minimum of 12 months of retail or sales experience. Experience in the tile or flooring industry is a significant advantage.

Required Skills:

• Proven ability to develop and maintain client relationships within a sales context.

• Strong understanding of inside sales techniques and customer engagement strategies.

• Excellent verbal and written communication skills for effective client and team interaction.

• Proficiency in multitasking and performing effectively in a fast-paced retail environment.

• Valid driver's license and willingness to travel to local customers.

• Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook).

• Familiarity with SAP for order processing and inventory management. Preferred Skills:

• Specific experience within the tile or flooring industry.

• Background in interior design or a related creative field.

• Experience in trade event planning and execution.

• Demonstrated ability to manage showroom merchandising and product displays.

📝 Enhancement Note: The requirement for a valid driver's license and ability to travel locally indicates that this role involves client visits outside the showroom, possibly to job sites or client offices, in addition to showroom-based interactions. SAP proficiency is crucial for operational tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of successful client consultations, highlighting how design recommendations led to sales.

• Include case studies of how you developed and maintained a client base, demonstrating relationship-building skills.

• Present examples of order processing and customer service scenarios, emphasizing accuracy and efficiency.

• Provide evidence of merchandising or showroom display contributions, illustrating an eye for presentation. Process Documentation:

• Detail your approach to qualifying customers and applying pricing rules.

• Outline your methods for coordinating with sales teams (e.g., OSRs) for lead sharing and market intelligence.

• Describe how you manage showroom inventory and ensure product displays are current and attractive.

• Illustrate your process for handling customer inquiries and resolving issues effectively.

📝 Enhancement Note: While a formal "portfolio" might not be explicitly stated, candidates should be prepared to discuss their experience through specific examples that demonstrate their sales, customer service, operational, and design-related process skills. This is particularly important given the "Design Consultant" aspect of the title.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Showroom Design Consultant with 0-2 years of experience in Greensboro, NC, the estimated annual salary range is typically between $40,000 and $55,000. This can vary based on specific qualifications, performance, and commission structures.

Benefits:

• Comprehensive Medical, Dental, and Vision Plans to support employee health.

• Flexible Spending Accounts (FSAs) for pre-tax healthcare and dependent care expenses.

• Employee Wellness Program designed to promote healthy lifestyles.

• Employer-Paid Short and Long-Term Disability insurance for income protection.

• Employer-Paid Life Insurance to provide financial security for beneficiaries.

• Supplemental Life and Accidental Death & Dismemberment (AD&D) Coverage options.

• 401(k) Retirement Plan with a competitive Employer Match to aid in long-term financial planning.

• Tuition Reimbursement program to support continued education and professional development.

• Employee Discount Program on Florida Tile products.

• Generous Paid Time Off (PTO) package, including vacation, sick leave, and holidays.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. While specific schedules may vary, showroom roles often include weekend availability as needed to accommodate customer traffic and sales opportunities.

📝 Enhancement Note: The salary estimate is based on typical entry-level to mid-level sales and design consultant roles in the Greensboro, NC area, considering the provided experience level. The benefits package is extensive and aligns with standard offerings for full-time employees in manufacturing and distribution companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Florida Tile operates within the Building Materials and Construction industry, specifically as a leading manufacturer and distributor of ceramic and porcelain tiles. This sector is characterized by project-based sales cycles, relationships with trade professionals (architects, contractors), and a focus on product aesthetics, durability, and innovation.

Company Size: Florida Tile is a significant player in its market. While exact employee numbers aren't provided, the description implies a substantial operation with multiple branches and a dedicated sales force, suggesting a company size that offers both structure and opportunities for individual impact.

Founded: Founded over sixty years ago, Florida Tile has a long-standing history and established reputation in the industry. This longevity suggests a stable company with deep market knowledge and experience, likely fostering a culture that values tradition alongside innovation.

Team Structure:

• The operations and sales teams within a Florida Tile branch likely include a Branch Manager/Area Branch Manager (ABM/BM/RM), Outside Sales Representatives (OSRs), and showroom support staff.

• The Design Showroom Consultant typically reports to the Branch Manager or a designated sales manager, working closely with OSRs and other showroom personnel.

• Cross-functional collaboration is essential, particularly between showroom consultants, OSRs, customer service, and potentially warehouse/inventory teams to ensure seamless order fulfillment and client satisfaction. Methodology:

• Data Analysis & Insights: While not explicitly detailed for this role, operations within Florida Tile would likely involve analyzing sales data, customer trends, and inventory levels to inform sales strategies and operational efficiency.

• Workflow Planning & Optimization: The role contributes to optimizing showroom operations and customer service workflows to enhance efficiency and customer experience.

• Automation & Efficiency: Leveraging systems like SAP for order processing and communication tools for lead sharing are key to efficiency.

Company Website: [Florida Tile Company Website URL - e.g., www.floridatile.com]

📝 Enhancement Note: The company's long history and focus on innovation suggest a culture that balances established practices with a forward-thinking approach to product development and market engagement. The emphasis on a "family-friendly work environment" indicates a supportive and people-centric culture.

📈 Career & Growth Analysis

Operations Career Level: This "Showroom Design Consultant" role is positioned at an entry to early-mid level within the sales and client-facing operations of Florida Tile. It serves as a foundational role for individuals looking to build a career in sales, interior design within the building materials sector, or showroom management.

Reporting Structure: The role typically reports to a Branch Manager or Sales Manager. This direct reporting line allows for close mentorship, performance feedback, and guidance on sales strategies and operational best practices.

Operations Impact: The Showroom Design Consultant directly impacts revenue through sales generation and indirectly influences customer retention and brand loyalty by providing excellent design advice and customer service. Their ability to effectively manage the showroom also contributes to the overall efficiency and profitability of the branch.

Growth Opportunities:

• Sales Specialization: Advance into a senior Design Consultant role or transition to an Outside Sales Representative (OSR) position, managing a larger territory and client portfolio.

• Design Expertise: Develop deep expertise in tile and interior design, potentially leading to specialized roles or certifications within the design community.

• Operations Management: Grow into showroom management, overseeing daily operations, staff, and branch performance.

• Leadership Development: With proven success, opportunities may arise for leadership roles within a branch or regional management.

📝 Enhancement Note: The career path for a Showroom Design Consultant is often tied to performance in sales and client relationship management. Success in this role can open doors to more senior sales positions or management tracks within the company's distribution network.

🌐 Work Environment

Office Type: This is an on-site role, primarily based in a Florida Tile showroom. Showrooms are designed to be customer-facing, visually appealing environments that showcase product lines.

Office Location(s): The position is located in Greensboro, North Carolina. This specific location will serve as the primary work environment, with potential for local travel to client sites.

Workspace Context:

• The workspace is a dynamic, customer-focused showroom environment, requiring excellent presentation and interpersonal skills.

• Access to extensive tile samples, design resources, and product information is standard.

• The role involves frequent interaction with diverse clientele, including architects, designers, contractors, and homeowners, fostering a collaborative and client-centric atmosphere.

• Proximity to sales and operations teams within the branch allows for seamless communication and task coordination.

Work Schedule: The standard work schedule is full-time, approximately 40 hours per week. Given the retail nature of a showroom, flexibility may be required, potentially including some weekend shifts or extended hours during peak periods to maximize customer engagement and sales opportunities.

📝 Enhancement Note: The showroom environment is critical to the role's success, demanding a professional and aesthetically pleasing presentation from the consultant and the space itself. The blend of in-showroom client interaction and local travel creates a varied work experience.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess alignment with the minimum qualifications.

• Phone/Video Interview: An introductory conversation with a hiring manager to discuss your background, sales experience, and interest in interior design and tile.

• In-Person Interview: This stage will likely involve a more in-depth discussion about your sales approach, customer service philosophy, and design sensibilities. You may be asked to present a brief case study or discuss how you would handle specific showroom scenarios.

• Showroom Interaction/Assessment: You might be asked to demonstrate your ability to engage with a "customer" (an interviewer playing a role) or present a product selection, showcasing your communication and design recommendation skills.

• Final Interview: Potentially with a senior manager or HR, focusing on cultural fit and overall suitability for the Florida Tile team.

Portfolio Review Tips:

• Sales Success Stories: Prepare to discuss specific instances where you successfully identified client needs, recommended products (especially in design-related fields), and closed sales. Quantify results whenever possible (e.g., revenue generated, client retention rates).

• Design Consultation Examples: If you have design experience, be ready to walk through a project where you assisted a client with selections, explaining your process and the outcome. Highlight your understanding of color, texture, and application.

• Customer Service Scenarios: Have examples ready that demonstrate your problem-solving skills, ability to handle difficult customers, and commitment to customer satisfaction.

• Operational Acumen: Be prepared to discuss your experience with order processing, inventory management, and maintaining a professional display environment. Highlight your familiarity with systems like SAP.

Challenge Preparation:

• Be ready to answer questions about how you stay updated on design trends and tile products.

• Prepare to articulate your sales process, from lead generation to closing.

• Practice explaining how you would handle a customer who is undecided or has specific, challenging design requirements.

• Understand Florida Tile's product lines and target markets (architects, contractors, homeowners) to tailor your responses.

📝 Enhancement Note: Given the "Design Consultant" title, interviewers will assess not only sales skills but also design aptitude and the ability to translate design concepts into tangible product recommendations that meet client needs and drive sales.

🛠 Tools & Technology Stack

Primary Tools:

• SAP: Essential for order processing, inventory management, and potentially customer data tracking. Proficiency is a key requirement.

• Microsoft Office Suite: Standard tools for communication (Outlook), documentation (Word), and data analysis/reporting (Excel).

• CRM (Customer Relationship Management) System: While not explicitly named, Florida Tile likely utilizes a CRM for managing client interactions, tracking leads, and forecasting sales. This could be integrated with SAP or a separate platform.

Analytics & Reporting:

• Excel: Likely used for basic sales tracking, performance analysis, and reporting to management.

• SAP Reporting Modules: May provide access to sales and inventory reports.

CRM & Automation:

• Internal Communication Tools: Email (Outlook), potentially internal messaging platforms for team collaboration.

• Sales Tools: Digital product catalogs, sample management systems, and potentially design visualization software may be used.

📝 Enhancement Note: SAP proficiency is a critical technical skill for this role, as it underpins many of the operational and sales support functions. Familiarity with CRM principles, even if a specific system isn't listed, is also beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on understanding and meeting the needs of architects, contractors, and homeowners, providing exceptional service and design guidance.

• Integrity: Adherence to pricing rules, ethical sales practices, and honest client interactions.

• Innovation: A commitment to staying current with tile industry trends, new technologies, and design aesthetics.

• Teamwork: Collaboration with branch staff, OSRs, and management to achieve shared goals and ensure operational efficiency.

• Professionalism: Maintaining a high standard of presentation in the showroom and in client interactions.

Collaboration Style:

• Cross-functional Integration: Close working relationships with OSRs, customer service, and potentially warehouse staff are vital for a smooth customer journey from selection to delivery.

• Process Improvement Culture: Encouraging feedback on showroom operations and customer service to identify areas for enhanced efficiency and client satisfaction.

• Knowledge Sharing: Openness to sharing market insights, sales leads, and best practices within the sales and operations teams.

📝 Enhancement Note: The company's emphasis on treating people fairly and respectfully, coupled with a long history, suggests a culture that values employee well-being and long-term relationships, both internally and with customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Operations: Juggling direct sales responsibilities with crucial support tasks like order processing and showroom maintenance requires strong time management and prioritization skills.

• Competitive Market: The tile and flooring industry is competitive; staying ahead requires continuous learning about products, design trends, and competitor offerings.

• Client Management: Effectively managing diverse client needs, from detailed architectural specifications to homeowner preferences, while adhering to company policies.

• Showroom Presentation: Constantly maintaining an appealing and up-to-date showroom environment amidst the demands of customer interaction and sales.

Learning & Development Opportunities:

• Product Knowledge Expansion: Deepen expertise in Florida Tile's extensive product lines, including new introductions and specialized applications.

• Sales & Design Training: Access to internal or external training on advanced sales techniques, negotiation, and interior design principles.

• System Proficiency: Further develop skills in SAP and potentially other CRM or design software.

• Mentorship: Opportunities to learn from experienced sales professionals, OSRs, and branch management.

📝 Enhancement Note: This role offers a solid entry point into the building materials sales sector, providing hands-on experience in sales, customer service, and showroom operations, with clear pathways for career advancement within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to building and maintaining relationships with trade professionals (architects, contractors)."

• "How would you handle a situation where a client has a very specific, perhaps unconventional, design request for tile?"

• "Walk me through your process for assisting a homeowner who is overwhelmed by the number of tile options available."

• "How do you prioritize tasks when you have multiple customer inquiries, an order to process, and the showroom needs tidying?" Company & Culture Questions:

• "What interests you about Florida Tile and the tile industry specifically?"

• "How do you align with our company values of integrity, customer focus, and teamwork?"

• "Describe your ideal work environment and how you contribute to a positive team dynamic."

• "What do you know about Florida Tile's commitment to quality and innovation?" Portfolio Presentation Strategy:

• Quantify Achievements: For sales roles, always be ready with metrics: revenue generated, number of new clients acquired, conversion rates, average sale value.

• Showcase Process: For design or operational aspects, clearly articulate your step-by-step approach. Use the STAR method (Situation, Task, Action, Result) to structure your examples.

• Visual Aids: If possible, bring examples of your work, such as design boards, photos of well-merchandised displays you created, or client testimonials.

• Tailor to the Role: Emphasize experiences that directly relate to showroom sales, customer consultation, and operational support, highlighting your SAP and Microsoft Office skills.

📝 Enhancement Note: Be prepared to demonstrate not only your sales acumen but also your understanding of design principles and your ability to provide value-added design consultation. Your communication style should be professional, engaging, and reflect good listening skills.

📌 Application Steps

To apply for this Showroom Design Consultant position:

• Submit your application through the provided link on the recruitingbypaycor.com portal.

• Resume Optimization: Tailor your resume to highlight sales achievements, customer service experience, design-related skills (even if informal), and any experience with SAP or similar ERP systems. Use keywords from the job description.

• Portfolio Preparation: Gather examples of sales successes, client consultation scenarios, and any visual merchandising or showroom experience you have. Be ready to discuss these using the STAR method.

• Company Research: Familiarize yourself with Florida Tile's product lines, history, and company values. Understand their market position and target customer segments.

• Interview Practice: Rehearse answers to common sales, customer service, and behavioral interview questions. Practice articulating your design thought process and how you'd handle showroom scenarios.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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