Showroom Design Consultant

📍 Job Overview

Job Title: Showroom Design Consultant

Company: Florida Tile

Location: Raleigh, North Carolina

Job Type: Full-Time

Category: Sales & Operations

Date Posted: September 10, 2026

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive showroom sales by assisting architects, contractors, and homeowners with tile selection and product knowledge.

• Manage showroom operations, ensuring a visually appealing, well-merchandised, and user-friendly environment.

• Process customer orders accurately and efficiently, coordinating with the sales team and branch staff.

• Develop and maintain relationships with trade clients, proactively identifying new sales opportunities and channels.

• Contribute to overall branch operations by assisting with daily tasks, including deposits, invoicing, and inventory management.

📝 Enhancement Note: This role blends sales, customer service, and operational support within a showroom environment. While not a traditional Revenue Operations or Sales Operations role focused on systems and strategy, it requires strong organizational skills, process adherence, and a customer-centric approach, all critical for GTM effectiveness at a foundational level. The emphasis on developing a trade client base and coordinating with the OSR (Outside Sales Representative) team highlights its connection to broader sales enablement and pipeline management.

📈 Primary Responsibilities

• Cultivate and nurture a dedicated trade client base through in-person showroom meetings, phone calls, and digital communications.

• Proactively identify and pursue new sales avenues and market opportunities to expand customer reach and revenue.

• Promote the branch showroom as a premier selection center for the Architecture & Design (A&D) trade, actively organizing and participating in trade events and promotional activities.

• Foster a collaborative sales environment by coordinating efforts with the OSR sales team through regular meetings and the seamless exchange of leads and market intelligence.

• Uphold the integrity of Florida Tile's pricing structure by accurately qualifying customers and applying the correct price templates for all transactions.

• Provide comprehensive customer service, including order processing, follow-up calls, and addressing inquiries to ensure a positive customer experience.

• Support branch operations by assisting with daily tasks such as processing deposits, generating invoices, receiving and locating inventory, as directed by branch management.

• Maintain showroom excellence by ensuring all displayed products are current, accurately labeled, and merchandised attractively to create an inviting and informative atmosphere for clients.

• Execute additional duties as assigned by management to support team and branch objectives.

📝 Enhancement Note: The responsibilities emphasize direct client interaction, sales generation, and showroom upkeep. For operations professionals, the aspects of order processing, inventory management, invoicing, and coordination with sales teams are directly transferable to roles focused on sales operations, order management, and sales enablement. The need to "protect the integrity of Florida Tile's pricing rules" points to a foundational understanding of pricing strategies and system adherence, relevant for any operations role.

🎓 Skills & Qualifications

Education: High School Diploma or GED required. A degree or education in marketing or a design field is a plus.

Experience: Minimum of 12 months of retail or sales experience. Experience in the tile or flooring industry is a significant advantage.

Required Skills:

• Proven ability to develop and maintain a client base, with knowledge of inside sales techniques.

• Strong customer service orientation with a focus on client satisfaction.

• Excellent verbal and written communication skills for effective client and team interaction.

• Proficient in multi-tasking and managing priorities in a fast-paced environment.

• Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook).

• Experience with SAP for order processing and inventory management.

• Ability to travel to local customers and maintain a valid driver's license.

• Skill in showroom merchandising and maintaining an organized, appealing display area.

• Aptitude for learning and applying product knowledge related to tile and flooring. Preferred Skills:

• Direct experience within the tile or flooring industry.

• Familiarity with interior design principles and trends.

• Experience coordinating sales efforts with field sales representatives.

• Basic understanding of inventory receiving and management processes.

📝 Enhancement Note: While the experience level is entry-level, the requirement for SAP proficiency is notable for a role not directly in IT or core operations. This suggests that the company uses SAP extensively for front-line sales and order management, making candidates with SAP experience highly desirable. For operations candidates, this role offers a foundational understanding of customer-facing sales processes and the systems that support them, which can be valuable for future roles in sales operations or customer success operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of customer interaction and problem-solving scenarios, particularly those involving sales or client support.

• Present documentation of order processing steps, highlighting accuracy and efficiency in handling customer requests.

• Include any visual materials demonstrating merchandising or showroom display improvements, if applicable to previous roles.

• Detail instances where you've managed multiple tasks or projects simultaneously, emphasizing organizational strategies. Process Documentation:

• Document a typical customer interaction flow from initial contact to order completion, detailing key touchpoints and communication methods.

• Illustrate a process for managing and updating product displays or showroom inventory, focusing on efficiency and accuracy.

• Outline steps taken to coordinate with a sales team or other departments to achieve a common goal.

• Describe how you would troubleshoot or resolve a customer issue related to product selection or order fulfillment.

📝 Enhancement Note: For this specific role, a traditional "operations portfolio" focusing on complex system implementations or strategic process optimization may not be directly applicable. Instead, candidates should focus on demonstrating their ability to execute established processes efficiently and effectively, manage customer relationships, and contribute to a positive showroom environment. Portfolio items should highlight sales achievements, customer service excellence, and any experience with order management or inventory processes, particularly if SAP was involved.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a Showroom Design Consultant with 0-2 years of experience in Raleigh, NC, the estimated salary range is $40,000 - $55,000 annually. This estimate considers the cost of living in Raleigh, NC, the entry-level experience requirement, and the inclusion of sales-related responsibilities which may involve commission or performance-based incentives not detailed here.

Benefits:

• Comprehensive Medical, Dental, and Vision Plans

• Flexible Spending Accounts (FSAs) for healthcare and dependent care

• Employee Wellness Program promoting healthy lifestyles

• Employer-Paid Short-Term and Long-Term Disability Insurance

• Employer-Paid Life Insurance

• Supplemental Life and Accidental Death & Dismemberment (AD&D) Coverage options

• 401(k) Retirement Plan with a competitive Employer Provided 401k Match

• Tuition Reimbursement program to support continued education

• Employee Discount Program on Florida Tile products

• Generous Paid Time Off (PTO) accrual Working Hours:

The standard working hours for this role are likely to align with typical retail and showroom operations, potentially including some weekends or extended hours to accommodate customer needs and trade events. A standard 40-hour work week is expected, with flexibility required based on business demands.

📝 Enhancement Note: The salary estimate is based on national averages for similar retail sales and design consultant roles, adjusted for the Raleigh, NC market using data from sources like the U.S. Bureau of Labor Statistics and salary aggregators. The inclusion of potential commission or performance incentives is inferred from the sales responsibilities. The benefits package is comprehensive and typical for a company of Florida Tile's size and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials / Manufacturing & Distribution (Ceramics, Tile)

Company Size: Florida Tile operates as a significant player in the tile industry, likely falling into the medium to large enterprise category based on its nationwide distribution. This size typically means established processes, a structured hierarchy, and opportunities for cross-functional collaboration. For operations professionals, this size often translates to more defined roles, opportunities for specialization, and access to robust internal systems.

Founded: Florida Tile has a history spanning over sixty years, indicating a stable company with deep industry experience and a well-established market presence. This longevity suggests a culture that values tradition, quality, and customer relationships, while also adapting to new technologies and market demands.

Team Structure:

• The Showroom Design Consultant will likely be part of a branch team, reporting to a Branch Manager or Assistant Branch Manager (ABM/BM/RM).

• This team will include other sales staff (e.g., Outside Sales Representatives - OSRs) and operational support personnel responsible for daily branch functions.

• Collaboration is expected with the broader sales team to share leads and market information, and with branch staff for customer service and operational tasks. Methodology:

• Sales efforts will involve a combination of direct client engagement, lead generation, and relationship management.

• Showroom operations will focus on maintaining visual appeal, product accuracy, and a user-friendly customer experience.

• Customer service and order processing will require adherence to established company procedures and system protocols (likely SAP).

• Data-driven insights will be crucial for understanding customer preferences, tracking sales performance, and identifying new opportunities, though the primary responsibility for deep analytics may lie with other departments.

Company Website: [Florida Tile Website URL - Assumed to be floridatile.com]

📝 Enhancement Note: The company's long history and focus on innovation suggest a culture that balances tradition with forward-thinking. For operations roles, this implies a need for process adherence but also an openness to improvement and adaptation. The mention of "protecting the integrity of Florida Tile's pricing rules" points to a company that values control and accuracy in its commercial processes.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within a sales and showroom environment. While not a direct "operations" title, it provides foundational experience in customer-facing sales processes, order management, and showroom operations, which are critical components of the broader GTM (Go-To-Market) strategy. It serves as a stepping stone for individuals looking to build a career in sales, customer service, or operations.

Reporting Structure: The Showroom Design Consultant reports to a Branch Manager (ABM/BM/RM), indicating a clear line of management. Collaboration with Outside Sales Representatives (OSRs) is also a key aspect, suggesting an integrated sales approach where showroom consultants support field sales and vice versa.

Operations Impact: While the direct impact on revenue operations strategy is limited, this role significantly contributes to the top line by generating direct sales and fostering customer loyalty. Efficient order processing and showroom management directly support sales enablement and customer satisfaction, which are key metrics for overall GTM success. The role also indirectly impacts operational efficiency by ensuring accurate order entry and contributing to smooth branch operations.

Growth Opportunities:

• Sales Specialization: Opportunity to grow into senior sales roles, potentially focusing on specific market segments or becoming an Outside Sales Representative.

• Showroom Management: Potential to advance into roles like Showroom Manager, overseeing operations, sales, and staff.

• Customer Success: Develop expertise in customer relationship management and client support, leading to roles in customer success or account management.

• Operations Support: Gain experience with systems like SAP and sales processes, which can be leveraged for roles in sales operations, order management, or customer support operations.

• Design Expertise: Further develop interior design skills and product knowledge, potentially leading to specialized design consultant roles.

📝 Enhancement Note: For an operations professional, this role offers a valuable perspective on the front-end of the sales cycle and the customer experience. Understanding how sales are generated and orders are processed from a direct, customer-facing viewpoint can greatly enhance strategic thinking in future operations roles. The emphasis on SAP proficiency is a key takeaway for career development in operations, as it's a widely used ERP system.

🌐 Work Environment

Office Type: This is an on-site role, primarily based within a Florida Tile showroom. Showrooms are designed to be customer-facing, visually engaging spaces that showcase product lines.

Office Location(s): Raleigh, North Carolina. The specific branch location would need to be confirmed, but it would be a retail showroom environment.

Workspace Context:

• The primary workspace is the showroom floor, requiring constant interaction with clients and colleagues.

• A dedicated desk or work area for administrative tasks, order entry, and customer follow-up is expected.

• The environment is dynamic, involving a mix of client consultations, product display maintenance, and administrative duties.

• Access to product samples, design resources, and potentially a back-office area for operational tasks.

Work Schedule: The role is likely full-time, with standard business hours that may extend into evenings or weekends to accommodate client appointments and showroom traffic. Flexibility is key to meeting customer needs and participating in potential trade events.

📝 Enhancement Note: The on-site, customer-facing nature of this role is a significant differentiator from typical remote or hybrid operations positions. It emphasizes direct human interaction, visual presentation, and a hands-on approach to sales and showroom management. For operations professionals, understanding this front-line environment can provide crucial context for designing customer-centric processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application to assess basic qualifications, including sales experience and SAP knowledge.

• Phone/Video Interview: A conversation with a hiring manager to discuss your background, sales aptitude, understanding of design, and customer service philosophy.

• In-Person Interview: This will likely involve a tour of the showroom, meeting the branch team, and a more in-depth discussion about your skills and how you would handle specific client scenarios. You may be asked to present a design concept or discuss how you would approach a particular sales challenge.

• Skills Assessment: Potential for a practical exercise, such as a mock client consultation or a brief presentation on a tile selection for a hypothetical project.

• Final Interview/Offer: A concluding discussion, potentially with regional management, followed by an offer if successful.

Portfolio Review Tips:

• Highlight Sales Achievements: Showcase any quantifiable sales results, client acquisition numbers, or successful upsell/cross-sell examples.

• Demonstrate Customer Service Excellence: Provide examples of how you've gone above and beyond for customers, resolved issues, or built strong client relationships.

• Showcase Design Acumen: If you have design experience, include examples of mood boards, project concepts, or successful design implementations, even if from personal projects or coursework.

• Detail Process Adherence: Explain how you accurately processed orders, managed inventory, or followed established procedures in previous roles.

• SAP Experience: Clearly articulate your experience with SAP, focusing on modules or functions you used related to sales, order entry, or inventory.

Challenge Preparation:

• Be prepared to discuss your approach to client consultations, from understanding needs to presenting solutions.

• Practice articulating your sales process and how you would identify and close opportunities.

• Research current tile trends, design styles, and common applications for different types of tile.

• Understand the importance of visual merchandising and how you would contribute to showroom appeal.

• Be ready to explain how you manage multiple client requests and prioritize tasks effectively.

📝 Enhancement Note: For this role, the "portfolio" is less about formal process documentation and more about demonstrating practical sales skills, customer service capabilities, and an understanding of the product and showroom environment. SAP experience is a critical technical skill to highlight.

🛠 Tools & Technology Stack

Primary Tools:

• SAP: Essential for order processing, inventory management, and potentially customer data. Proficiency is a key requirement.

• Microsoft Office Suite: Standard tools for communication, documentation, and data management (Word, Excel, Outlook).

• Showroom Display Systems: Tools and physical materials for organizing and presenting tile samples.

Analytics & Reporting:

• While not explicitly stated, branch-level sales performance might be tracked through SAP reports or dedicated sales dashboards.

• The consultant would likely need to interpret basic sales data related to their own performance and showroom traffic. CRM & Automation:

• SAP may serve as the primary CRM for customer data and transaction history.

• Automation is likely limited to system-generated reports or transactional processes within SAP.

📝 Enhancement Note: The explicit mention of SAP is a significant indicator of the technology stack. For operations professionals, understanding how SAP is used at the front-line sales and order level can provide valuable context for system integration and data flow discussions.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on understanding and meeting customer needs, providing exceptional service, and building lasting relationships.

• Teamwork & Collaboration: The need to work effectively with branch staff and the OSR team to achieve shared sales and operational goals.

• Integrity & Accuracy: Upholding company pricing rules and ensuring precise order processing and inventory management.

• Product Knowledge & Passion: A genuine interest in interior design and tile products, and a commitment to staying updated on trends and offerings.

• Efficiency & Organization: Maintaining an organized showroom and efficiently managing tasks to support sales and branch operations.

Collaboration Style:

• Open communication with branch management and sales colleagues is expected.

• A proactive approach to sharing leads and market insights with the OSR team.

• Supportive interaction with branch staff to assist with customer service and daily tasks.

• A collaborative environment where team members help each other succeed in serving clients and managing the showroom.

📝 Enhancement Note: The values highlight a blend of sales-driven customer engagement and operational diligence. For operations candidates, understanding how these values translate into daily tasks, such as "protecting the integrity of Florida Tile's pricing rules," provides insight into the company's operational priorities.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Operations: Effectively managing direct sales responsibilities alongside showroom upkeep and administrative tasks.

• Client Acquisition: Consistently attracting new trade clients in a competitive market.

• Product Complexity: Staying current with a wide range of tile products, specifications, and design applications.

• System Proficiency: Mastering SAP for all relevant sales and operational tasks.

• Market Fluctuations: Adapting to changes in the construction and design industries that may affect demand.

Learning & Development Opportunities:

• Product Training: In-depth training on Florida Tile's extensive product lines, including materials, applications, and design suitability.

• Sales Skills Development: Opportunities to hone negotiation, closing, and client relationship management techniques.

• SAP Proficiency: Becoming an advanced user of SAP for sales and operational processes, which is a highly transferable skill.

• Design Trends: Continuous learning about interior design trends, color palettes, and architectural styles.

• Industry Exposure: Gaining firsthand knowledge of the architecture, design, and construction industries through client interactions.

📝 Enhancement Note: This role presents a unique challenge of integrating sales acumen with operational execution in a customer-facing setting. The growth opportunities are geared towards developing a well-rounded professional with strong sales, customer service, and system skills.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to building and maintaining relationships with trade professionals like architects and contractors." (Focus on proactive outreach, value proposition, and consistent follow-up).

• "How would you handle a situation where a client is unsure about their tile selection or is overwhelmed by choices?" (Highlight active listening, guiding questions, offering curated options, and demonstrating product knowledge).

• "Walk me through your process for processing a customer order from start to finish, including any systems you've used." (Emphasize accuracy, attention to detail, and any experience with order management systems like SAP).

• "How do you stay updated on interior design trends and product knowledge in the tile industry?" (Show initiative in continuous learning, industry publications, manufacturer training, etc.). Company & Culture Questions:

• "What interests you about Florida Tile and the role of a Showroom Design Consultant?" (Connect your passion for design, sales, or customer service with the company's reputation and values).

• "How do you contribute to a positive and collaborative team environment?" (Provide examples of teamwork, support for colleagues, and effective communication).

• "Describe a time you had to manage multiple priorities. How did you ensure everything was completed accurately and on time?" (Demonstrate organizational skills, prioritization strategies, and attention to detail). Portfolio Presentation Strategy:

• Quantify Achievements: If possible, present sales figures, client growth numbers, or customer satisfaction metrics.

• Showcase Problem-Solving: Use a STAR method (Situation, Task, Action, Result) to detail how you overcame challenges in sales or customer service.

• Highlight SAP Experience: Be ready to discuss specific SAP functions you used (e.g., order entry, customer master data, inventory lookups) and how they impacted your work.

• Visual Appeal: If presenting design work, ensure it is visually organized and professional.

• Concise Storytelling: Focus on clear, impactful stories that demonstrate your core skills and fit for the role.

📝 Enhancement Note: Interview preparation should focus on demonstrating sales aptitude, customer service skills, a passion for design, and practical experience with systems like SAP. Candidates should be ready to articulate their process-oriented thinking and how they contribute to the overall success of the branch.

📌 Application Steps

To apply for this Showroom Design Consultant position:

• Submit Your Application: Complete the online application form through the provided link on recruitingbypaycor.com.

• Tailor Your Resume: Customize your resume to highlight your sales experience, customer service achievements, any interior design exposure, and specifically your proficiency with Microsoft Office and SAP. Use keywords from the job description.

• Prepare Your Portfolio: Gather examples of past sales successes, customer service interactions, design concepts (if applicable), and any documentation showcasing your organizational or process management skills. Be ready to speak to your SAP experience in detail.

• Research Florida Tile: Familiarize yourself with Florida Tile's product lines, company history, and brand values. Understand their position in the market and their commitment to innovation and customer service.

• Practice Interview Responses: Prepare answers to common sales, customer service, and behavioral interview questions, focusing on providing specific examples and quantifying your achievements where possible. Rehearse explaining your SAP experience clearly.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.