Senior UX Product Designer

📍 Job Overview

Job Title: Senior UX Product Designer

Company: RLDatix

Location: London, England, United Kingdom

Job Type: Full Time

Category: Product Design / UX Design

Date Posted: 2026-09-29

Experience Level: 5-10 years

Remote Status: Hybrid (2-3 days in office)

🚀 Role Summary

• Lead user research, design, and discovery for healthcare operations software, focusing on workforce management and rostering solutions.

• Translate complex healthcare workflows into intuitive, efficient, and impactful user experiences.

• Drive product strategy through user insights, cross-functional collaboration, and a maturing design practice.

• Utilize data, customer feedback, and research evidence to advocate for user-centered design principles.

• Explore and integrate emerging technologies, including AI, to enhance research and design innovation.

📝 Enhancement Note: This role is positioned as a Senior UX Product Designer within the healthcare technology sector, specifically focusing on improving workforce management and patient care delivery through an innovative Healthcare Operations Platform. The emphasis is on translating complex operational workflows into user-friendly digital solutions.

📈 Primary Responsibilities

• Lead comprehensive user research initiatives, including customer interviews, usability testing, and detailed workflow analysis to deeply understand user needs and identify opportunities for enhancement.

• Develop user-centered design artifacts such as journey maps, service blueprints, detailed workflows, wireframes, and interactive prototypes to effectively inform product decisions and communicate design concepts.

• Collaborate closely with Product Management and Engineering teams throughout the product development lifecycle to identify, validate, and deliver high-value solutions that meet user requirements and business objectives.

• Create and rigorously test interactive prototypes to validate design assumptions, improve overall usability, drive product adoption, and significantly influence the future product direction.

• Facilitate engaging workshops, discovery sessions, and design sprints to foster alignment and shared understanding across diverse cross-functional teams, including Product, Engineering, and other stakeholders.

• Leverage quantitative data, qualitative customer feedback, and robust research evidence to influence product decision-making and champion a user-centered design approach throughout the organization.

• Proactively explore and experiment with new technologies, such as AI-powered research and design tools, to discover innovative ways to enhance the product experience and drive operational efficiencies.

• Actively mentor junior designers, share best practices in UX research and design, and contribute to the continuous growth and maturity of the Product Experience community within RLDatix.

📝 Enhancement Note: The core responsibilities highlight a blend of individual contributor and leadership aspects, common for senior roles. This includes leading research and design, but also mentoring and contributing to the broader design practice. The healthcare and workforce management context is crucial for understanding the complexity of the workflows being designed.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience in UX, Product, or Interaction Design is highly valued.

Experience: 5-10 years of progressive experience in UX, Product, or Interaction Design, with a substantial track record of working on complex digital products.

Required Skills:

• Proven success in leading user research activities and translating insights into measurable product improvements and impactful design solutions.

• Advanced user-centered design expertise, encompassing journey mapping, service design, comprehensive usability testing, sophisticated prototyping, and interaction design principles.

• Demonstrated experience in facilitating workshops, discovery sessions, and fostering effective cross-functional collaboration to achieve product goals.

• Strong ability to influence stakeholders at various levels and build robust, collaborative partnerships across Product, Engineering, and broader business units.

• High proficiency with industry-standard design and research tools, including but not limited to Figma, Miro, UserTesting, Hotjar, and Pendo.

• A keen interest in emerging technologies, particularly AI, and a proactive approach to understanding how they can enhance research and design practices.

• Excellent communication, presentation, and storytelling skills, coupled with a naturally curious and collaborative problem-solving mindset. Preferred Skills:

• Direct experience within the healthcare industry, or in related regulated sectors such as workforce management, patient safety, compliance, or governance.

• Proven ability to simplify highly complex workflows, intricate dashboards, multi-field forms, granular permission models, and multi-stage approval processes.

• Exposure to or experience with AI-assisted, conversational interfaces, or agentic product experiences.

• A solid understanding of how exceptional user experience directly contributes to product adoption rates and positive business outcomes.

• Experience in helping to establish and mature design standards, processes, and ways of working within growing UX teams.

• Knowledge of accessibility standards (e.g., WCAG) and inclusive design best practices to ensure products are usable by a diverse user base.

📝 Enhancement Note: The experience requirement is detailed, specifying 5-10 years with a focus on complex digital products. The preferred skills indicate a strong preference for candidates with domain knowledge in healthcare or regulated industries, which is a significant advantage for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of case studies demonstrating end-to-end UX design process, from initial research and discovery through to final, launched product.

• Detailed examples of how user research insights were gathered, synthesized, and directly informed design decisions and product strategy.

• Prototypes and wireframes showcasing complex problem-solving, particularly in areas like workflow optimization, dashboard design, or form simplification.

• Evidence of cross-functional collaboration, illustrating how you partnered with Product Managers and Engineers to bring designs to life and iterate based on feedback.

• Metrics and outcomes where possible, highlighting the measurable impact of your design work on user adoption, efficiency, or other key business objectives. Process Documentation:

• Showcase your approach to user research methodologies, including specific techniques used (e.g., contextual inquiry, usability testing, surveys) and how findings were documented and shared.

• Illustrate your process for translating user needs and business requirements into tangible design artifacts (e.g., user flows, wireframes, high-fidelity mockups, interactive prototypes).

• Provide examples of how you have facilitated design thinking workshops, discovery sessions, or design sprints to drive alignment and innovation.

• Demonstrate your methods for iterating on designs based on user feedback, usability testing results, and A/B testing outcomes.

📝 Enhancement Note: For a Senior UX Product Designer role, a strong portfolio is paramount. The requirements emphasize demonstrating a full design lifecycle, problem-solving for complex workflows, and quantifiable results, aligning with senior-level expectations for strategic impact.

💵 Compensation & Benefits

Salary Range: Based on London market rates for a Senior UX Product Designer with 5-10 years of experience in the tech/SaaS industry, the estimated salary range is £65,000 - £90,000 per annum. This range is influenced by the specific complexity of the healthcare operations domain and the candidate's proven ability to drive product strategy and user adoption.

Benefits:

• Private health insurance: Comprehensive coverage for medical needs.

• Group accident insurance: Financial protection in case of accidents.

• Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.

• Loyalty Awards: Recognition and rewards for long-term commitment and service to the company.

• Hybrid Work Model: Flexibility to balance office-based collaboration with remote work.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week, with flexibility offered through the hybrid work arrangement.

📝 Enhancement Note: A salary range has been estimated based on typical compensation for a Senior UX Product Designer in London, considering the tech industry and the specialized nature of healthcare operations software. Benefits are detailed as provided in the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (specifically Healthcare Operations Platform)

Company Size: Global team of over 2,000 colleagues.

Founded: RLDatix was formed through the merger of RL Solutions and Datix, bringing together significant expertise in healthcare safety and operations software. This merger signifies a commitment to comprehensive solutions in patient care and operational efficiency.

Team Structure:

• The Product Experience team is a growing community within RLDatix, suggesting a collaborative environment where best practices are shared and developed.

• This specific role sits within the "Workforce teams," indicating a focus on solutions related to staff management, scheduling, and rostering within healthcare organizations.

• Collaboration is expected to be cross-functional, involving close partnerships with Product Managers, Engineers, and potentially other design or research specialists. Methodology:

• A strong emphasis on user-centered design is evident, with research, user insights, and data driving product decisions.

• The company encourages exploration of new technologies, including AI, to enhance product capabilities and user experiences.

• There's a drive to mature the design practice, suggesting a culture that values continuous improvement, process refinement, and the sharing of design knowledge.

Company Website: https://www.rldatix.com/

📝 Enhancement Note: The company's mission to transform care delivery worldwide through its Healthcare Operations Platform is central. The culture appears to value innovation, user advocacy, and professional growth, particularly within its expanding design community.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Product Designer role, indicating a mid-to-senior level position. It requires a high degree of autonomy, leadership in design initiatives, and the ability to mentor others. The role is expected to significantly influence product direction and user experience strategy.

Reporting Structure: While not explicitly stated, senior design roles typically report to a Head of Design, Director of Product Design, or a similar leadership position. The role will involve close reporting and collaboration with Product Managers and Engineering Leads for the specific workforce management products.

Operations Impact: The UX Designer's work directly impacts the safety and efficiency of patient care by improving the usability and effectiveness of the Healthcare Operations Platform. By translating complex healthcare workflows into intuitive experiences, this role contributes to reduced errors, increased staff productivity, and ultimately, better patient outcomes.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in UX research, service design, and interaction design, particularly within the complex healthcare domain. Exposure to AI in design provides a unique growth path.

• Leadership Development: Potential to lead design initiatives, mentor junior team members, and contribute to establishing design standards and processes within a growing UX team.

• Domain Expertise: Develop specialized knowledge in healthcare operations, workforce management, and patient safety technologies, becoming a subject matter expert in a critical and growing industry.

• Strategic Influence: Opportunities to influence product strategy and roadmap decisions based on user insights and design expertise.

📝 Enhancement Note: The role offers significant growth potential, moving beyond execution to strategic influence and leadership within the design function and the broader product organization, especially given the company's focus on expanding its design practice.

🌐 Work Environment

Office Type: The role requires a hybrid work arrangement, with employees expected to work from the London office 2-3 days per week. This suggests a modern office environment designed to facilitate collaboration, team meetings, and focused work.

Office Location(s): The job is based in London, with a specific mention of "Tottenham Ct Rd" (Tottenham Court Road), a central and well-connected area of London. This location offers excellent accessibility via public transport.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional collaboration suggest a workspace that supports team interaction, brainstorming sessions, and shared design activities.

• Tools & Technology: Employees will have access to industry-standard design and research tools (Figma, Miro, etc.) and potentially advanced technologies like AI tools for research and design.

• Team Interaction: Opportunities for direct interaction with Product Managers, Engineers, and fellow UX/Product Designers to foster a cohesive and productive working environment.

Work Schedule: A standard full-time schedule (approx. 40 hours/week) is expected, with the hybrid model providing flexibility in how and where work is conducted on designated remote days. This allows for focused work on design tasks while maintaining team connectivity.

📝 Enhancement Note: The hybrid work model is a key aspect, indicating a balance between in-office collaboration and remote flexibility. The London location is a significant draw for talent in this field.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements.

• Hiring Manager Interview: A discussion focused on your experience, design philosophy, and approach to user research and product strategy. Expect questions about your senior-level contributions.

• Design Challenge/Portfolio Presentation: A crucial step where you'll likely present a selection of your best work, detailing your process, problem-solving approach, and the impact of your designs. This may involve a specific case study or a hypothetical challenge.

• Cross-functional Interviews: Meetings with Product Managers and Engineering Leads to assess your collaboration skills, ability to work with technical constraints, and understanding of product development lifecycles.

• Final Interview: Potentially with a senior leader to discuss cultural fit, long-term vision, and strategic contributions.

Portfolio Review Tips:

• Showcase Impact: Focus on case studies that demonstrate not just design execution, but also the problem you solved, your process, and the measurable outcomes or impact of your work. Quantify results whenever possible (e.g., "improved task completion time by X%").

• Detail Your Process: Clearly articulate your user research methodologies, design thinking, and iterative process. Explain why you made certain design decisions.

• Highlight Complexity: Since the role involves complex healthcare workflows, showcase examples where you've successfully simplified intricate systems or processes.

• Demonstrate Collaboration: Include examples that show how you've effectively partnered with cross-functional teams (Product, Engineering) to deliver solutions.

• Tailor to RLDatix: Research RLDatix's products and mission. Highlight projects or skills that align with healthcare operations, workforce management, and patient safety.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with common challenges in healthcare operations, workforce management, and rostering. Consider user needs of healthcare professionals (doctors, nurses, administrators).

• Practice Problem-Solving: Be prepared to tackle a design challenge that requires you to define the problem, conduct rapid research (even if hypothetical), ideate solutions, and present a well-reasoned approach.

• Articulate Trade-offs: Demonstrate an understanding of design trade-offs, technical constraints, and business needs.

📝 Enhancement Note: The interview process is designed to thoroughly assess a candidate's design expertise, strategic thinking, collaboration skills, and fit within the company's user-centric and innovation-driven culture. The portfolio review is a critical component.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative design workflows. Proficiency in creating design systems within Figma is highly beneficial.

• Miro: Crucial for collaborative whiteboarding, ideation, journey mapping, service blueprints, and workshop facilitation.

• UserTesting.com / Similar Platforms: For conducting remote usability testing and gathering qualitative user feedback efficiently.

• Hotjar / Pendo / Similar Analytics Tools: For understanding user behavior on live products, identifying friction points, and gathering data to inform design iterations.

Analytics & Reporting:

• While not a direct analytics role, understanding how to interpret user behavior data from tools like Hotjar or Pendo is key for data-informed design.

• Ability to collaborate with Product Managers and Data Analysts to understand key performance indicators (KPIs) and user metrics relevant to product adoption and efficiency. CRM & Automation:

• Experience with CRM systems is generally beneficial for understanding customer data, though not a primary focus for this UX role.

• Familiarity with workflow automation concepts can be helpful when designing for operational efficiency within the healthcare platform.

📝 Enhancement Note: Proficiency in Figma and Miro is explicitly required. Understanding how to leverage user behavior analytics tools to inform design decisions is also a key expectation for this senior role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the needs of users (healthcare professionals and patients) in every design decision.

• Data-Driven Innovation: Utilizing research, user feedback, and analytics to inform product strategy and drive continuous improvement, with an openness to exploring new technologies like AI.

• Collaboration & Transparency: Fostering strong partnerships across Product, Engineering, and other departments, encouraging open communication and shared ownership of product success.

• Impact & Efficiency: Focusing on designing solutions that not only meet user needs but also demonstrably improve operational efficiency, patient safety, and overall business outcomes for healthcare organizations.

Collaboration Style:

• Cross-functional Integration: Expectation to work closely and proactively with Product Managers to define product requirements and roadmaps, and with Engineers to ensure designs are feasible and effectively implemented.

• Design Practice Maturity: A culture that encourages sharing knowledge, providing constructive feedback, and collectively elevating the standards and impact of the UX/Product Design practice.

• Workshop Facilitation: Utilizing collaborative techniques to bring diverse perspectives together, build alignment, and co-create solutions.

📝 Enhancement Note: The company values align with modern product development best practices, emphasizing user advocacy, data-informed decisions, and strong teamwork. The focus on "maturing the design practice" suggests an environment that values continuous improvement and knowledge sharing.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Healthcare Workflows: Designing for highly regulated and often complex healthcare operational processes requires deep empathy, meticulous research, and the ability to simplify intricate systems without compromising critical functionality.

• Balancing User Needs with Business Goals: Effectively translating user insights into product features that also align with RLDatix's business objectives and technical capabilities.

• Driving Adoption of New Technologies: Integrating emerging technologies like AI into user experiences in a way that is intuitive, beneficial, and trustworthy for healthcare professionals.

• **Maturing