and service design initiatives for complex digital service experiences. This
role focuses on designing intuitive, accessible, and consistent experiences
across enterprise platforms and digital services. The successful candidate will
work closely with cross-functional teams to translate user needs, research
findings, and business requirements into practical, scalable design solutions.<br></p><p style="margin-top:0px"><b>Key Responsibilities</b><br></p><ul style="margin-top:0cm"><li style="">Lead
user research, service design, interaction design, and validation
activities.<br></li><li style="">Identify
user needs, behaviors, pain points, accessibility requirements, and
service expectations.<br></li><li style="">Develop
personas, journey maps, service blueprints, information architecture,
wireframes, prototypes, and detailed design specifications.<br></li><li style="">Design
consistent experiences across enterprise platform capabilities and digital
services.<br></li><li style="">Facilitate
co-design workshops, design reviews, and collaborative working sessions.<br></li><li style="">Conduct
usability testing and accessibility evaluations, translating findings into
actionable design improvements.<br></li><li style="">Maintain
traceability between user needs, business requirements, and design
decisions.<br></li><li style="">Support
development and testing teams to ensure accurate implementation of
approved designs.<br></li><li style="">Contribute
reusable patterns, standards, and components to an enterprise design
system.<br></li></ul><p style="margin-top:0px"><b>Required Experience</b><br></p><ul style="margin-top:0cm"><li style="">Experience
leading user experience and service design for complex transactional
digital services.<br></li><li style="">Experience
planning and conducting user research, stakeholder interviews, contextual
inquiry, usability testing, and design validation.<br></li><li style="">Experience
creating personas, journey maps, service blueprints, information
architecture, wireframes, prototypes, and interaction designs.<br></li><li style="">Experience
designing account-based experiences, dashboards, forms, workflows,
notifications, document interactions, and service discovery experiences.<br></li><li style="">Strong
understanding of user-centered design, service design, interaction design,
content design, and design-thinking methodologies.<br></li><li style="">Experience
designing accessible services in accordance with AODA and WCAG standards.<br></li><li style="">Experience
applying enterprise design systems, reusable components, and interaction
patterns.<br></li><li style="">Experience
designing responsive experiences for desktop, tablet, and mobile devices.<br></li><li style="">Experience
collaborating with product managers, architects, developers, analysts,
accessibility specialists, and testing teams.<br></li><li style="">Experience
presenting research findings and design recommendations to senior
stakeholders.<br></li></ul><p style="margin-top:0px"><b>Skill Set Requirements</b><br></p><p style="margin-top:0px"><b>User-Centered and Service Design Experience (35%)</b><br></p><ul style="margin-top:0cm"><li style="">Experience
leading design for complex transactional services.<br></li><li style="">Experience
developing journey maps, service blueprints, wireframes, prototypes, and
interaction specifications.<br></li><li style="">Experience
translating research findings into implementable design solutions.<br></li></ul><p style="margin-top:0px"><b>User Research and Usability (25%)</b><br></p><ul style="margin-top:0cm"><li style="">Experience
conducting user research, usability testing, synthesis activities, and
design validation with diverse user groups.<br></li></ul><p style="margin-top:0px"><b>Accessibility and Design Standards (20%)</b><br></p><ul style="margin-top:0cm"><li style="">Knowledge
of AODA and WCAG requirements.<br></li><li style="">Experience
applying enterprise design systems and accessible interaction patterns.<br></li></ul><p style="margin-top:0px"><b>Communication and Collaboration (20%)</b><br></p><ul style="margin-top:0cm"><li style="">Excellent
visual, written, verbal, facilitation, and presentation skills.<br></li><li style="">Experience
collaborating with multidisciplinary Agile teams and senior stakeholders.<br></li></ul><p style="margin-top:0px"><b>Must-Have Qualifications</b><br></p><ul style="margin-top:0cm"><li style="">Experience
leading design for complex transactional services.<br></li><li style="">Experience
developing journeys, service blueprints, wireframes, prototypes, and
interaction specifications.<br></li><li style="">Knowledge
of AODA and WCAG requirements.<br></li></ul><div style="text-align:center" align="center"><hr><br></div><p style="margin-top:0px"><b>About Symbiotic Digital.</b><br></p><p style="margin-top:0px">Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve
customers in two ways, we provide:<br></p><ol type="1" start="1" style="margin-top:0cm"><li style="">Digital
Experts: IT Consulting expertise. Bright Minds That Produce Proven Results<br></li><li style="">Recruitment:
Find The Right People You Need<br></li></ol><p style="margin-top:0px">Serving IT & Business leaders, Symbiotic Digital
provides a business system that enable us to provide the Expert Technical staff
needed to solve challenging business and IT problems. IT leaders in the most
reputable organizations in Canada have relied on Symbiotic Digital to help them
staff difficult assignments with proven Experts uniquely evaluated by our
proven QMS- Quality Management System Staff Development Model. We are a 100%
Indigenous owned company.<br></p><p style="margin-top:0px">Learn more online at <a target="_blank" href="https://www.symbioticgroup.com/home-sd/">https://www.symbioticgroup.com/home-sd/</a>.<br></p><p style="margin-top:0px">Please submit your most recent resume to: <a target="_blank" href="mailto:RecDep@symbioticgroup.com">RecDep@symbioticgroup.com</a><br></p><p style="margin-top:0px">View All Jobs online at: <a target="_blank" href="https://www.symbioticgroup.com/view-jobs/">https://www.symbioticgroup.com/view-jobs/</a><br></p><p style="margin-top:0px"> <br></p><div><br></div><br>
Application Requirements
Candidates must have extensive experience leading design for complex transactional services and developing comprehensive design documentation. Proficiency in AODA and WCAG accessibility standards is mandatory for this role.