Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: CrashPlan

Location: Bengaluru, India

Job Type: Full-Time

Category: Product Design / User Experience (UX)

Date Posted: October 1, 2026

Experience Level: 6+ Years

Remote Status: On-site

🚀 Role Summary

• Drive end-to-end UX design for critical product areas within CrashPlan's data resilience and governance platform, ensuring intuitive and effective customer experiences.

• Collaborate closely with Product Management and Engineering teams to translate complex technical requirements and workflows into user-centered solutions for B2B SaaS users.

• Own the creation of user flows, wireframes, prototypes, and high-fidelity designs, validating them through user research and usability testing.

• Contribute to the establishment and maintenance of consistent design patterns and the evolution of UX practices within a globally distributed team.

• Identify and implement improvements to existing product experiences, demonstrating a proactive approach to user satisfaction and product optimization.

📝 Enhancement Note: While the title is "Senior UX Designer," the responsibilities and required experience (6+ years) suggest a role with significant ownership and strategic input, aligning with senior-level expectations in product design. The focus on B2B SaaS and complex technical workflows indicates a need for strong problem-solving skills beyond visual design.

📈 Primary Responsibilities

• Lead the UX design process for assigned product features and modules, from initial concept generation and problem definition through to detailed design and successful implementation.

• Actively partner with Product Managers and Engineering leads to deeply understand customer needs, business objectives, and technical constraints, ensuring a balanced approach to design solutions.

• Deconstruct and simplify complex technical concepts and multi-step workflows into clear, logical, and user-friendly interfaces and interactions.

• Develop comprehensive design artifacts including user flows, site maps, wireframes, interactive prototypes, and high-fidelity mockups to effectively communicate design intent and gather feedback.

• Plan, conduct, and synthesize insights from user research activities, usability testing sessions, and customer feedback mechanisms to inform and iterate on design decisions.

• Champion and contribute to the development and adherence of a cohesive design system, ensuring consistency in UI patterns and user experience across the CrashPlan platform.

• Maintain close collaboration with the Engineering team throughout the development lifecycle, providing design support and ensuring the fidelity and intent of the user experience are preserved in the final product.

• Proactively identify opportunities for enhancing existing product functionalities and user journeys, not solely focusing on new feature development.

• Clearly articulate and advocate for design rationale, user needs, and proposed solutions to diverse stakeholders, including Product, Engineering, Marketing, and executive leadership.

• Participate in and contribute to the ongoing refinement of UX methodologies, design standards, and operational processes within the product organization.

📝 Enhancement Note: The responsibilities emphasize a holistic ownership of the design process, from discovery to implementation, and a strong collaborative approach with technical teams, which is critical for complex B2B SaaS products. The requirement to identify improvement opportunities in existing experiences highlights a proactive, data-informed design mindset.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field is typically expected for a Senior UX Designer role. Equivalent practical experience will also be strongly considered.

Experience: A minimum of 6 years of professional experience in User Experience (UX) design, Product Design, or a closely related discipline, with a proven track record of designing for B2B SaaS or similarly complex software products.

Required Skills:

• Demonstrated expertise in end-to-end product design, with a portfolio showcasing the ability to tackle complex workflows and solve challenging user problems, extending beyond purely visual aesthetics.

• Strong command of interaction design principles, information architecture, user flow mapping, wireframing techniques, and prototyping methodologies.

• Proven experience in planning, conducting, and analyzing user research and usability testing, translating findings into actionable product improvements.

• Exceptional ability to distill complex technical concepts and intricate workflows into simple, intuitive, and elegant user experiences.

• High proficiency with modern design and prototyping tools, with a specific emphasis on Figma.

• Substantial experience collaborating effectively with Product Managers and software engineers within an Agile product development framework.

• Excellent verbal and written communication skills, with the ability to clearly articulate design decisions, present rationale, and advocate for user needs to diverse audiences.

• Experience working effectively with globally distributed teams and navigating cross-time zone collaboration challenges.

• Demonstrated ability to work autonomously, manage multiple competing priorities, and take full ownership of design deliverables with minimal direct supervision. Preferred Skills:

• Prior experience designing for enterprise software solutions, particularly in domains like cybersecurity, data protection, backup and recovery, IT administration, or other technically intricate product categories.

• Experience designing products specifically tailored for IT administrators or other highly technical user personas.

• Experience contributing to, or actively working with, a mature design system.

• Familiarity with and application of accessibility standards (e.g., WCAG) and inclusive design principles in practice.

• Previous experience working within a global Software-as-a-Service (SaaS) organization.

📝 Enhancement Note: The "6+ years" requirement, coupled with the emphasis on "end-to-end product design" and "complex workflows," clearly positions this as a senior role. The specific mention of B2B SaaS and technical complexity indicates a preference for candidates who can handle intricate systems and user needs, rather than just consumer-facing applications. The mention of Figma as a required tool is a key technical skill.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that clearly demonstrates end-to-end product design expertise, showcasing your ability to navigate and solve complex workflows.

• Case studies that illustrate your process for tackling challenging UX problems, detailing problem identification, ideation, user research, design iterations, and final solutions.

• Examples of interaction design, information architecture, wireframing, and prototyping, demonstrating your technical design skills.

• Evidence of your ability to translate complex technical concepts and business requirements into intuitive user experiences.

• Visual and interactive prototypes that effectively communicate design intent and functionality. Process Documentation:

• Detailed walkthroughs of your design process, highlighting how you gather requirements, conduct research, iterate on designs, and collaborate with cross-functional teams.

• Examples of how you incorporate user research and usability testing findings into design iterations and product improvements.

• Documentation of your approach to simplifying complex technical workflows for end-users.

• Demonstrations of how you have contributed to or utilized design systems to ensure consistency and efficiency.

📝 Enhancement Note: The portfolio requirements are heavily weighted towards demonstrating a robust, end-to-end design process and problem-solving capabilities for complex B2B SaaS products, rather than just a showcase of visual design. This implies a need for candidates to clearly articulate their methodology and the impact of their design decisions.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer role in Bengaluru, India, with 6+ years of experience, the estimated annual salary range is typically between ₹1,800,000 and ₹3,000,000 (approximately $21,600 - $36,000 USD, subject to exchange rates). This range can vary based on specific skills, the company's compensation philosophy, and the candidate's negotiation.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Paid time off, including vacation days, sick leave, and public holidays.

• Opportunities for professional development, including training, workshops, and conference attendance.

• Contribution to retirement savings plans or provident fund as per Indian regulations.

• Potential for performance-based bonuses or stock options, depending on company policy.

• Access to modern design tools and technologies.

• Collaborative work environment with opportunities for cross-functional learning.

Working Hours: The standard working hours are expected to be around 40 hours per week, aligning with typical full-time employment in India. Given the mention of globally distributed teams, some flexibility may be required to accommodate meetings across different time zones, though core working hours will be established.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for Senior UX Designers in Bengaluru, India, considering the specified experience level and the B2B SaaS industry context. Benefits are standard for full-time roles in India, with additions relevant to a tech company.

🎯 Team & Company Context

🏢 Company Culture

Industry: CrashPlan operates within the Technology sector, specifically focusing on Software, Cybersecurity, and Data Management/Resilience. Their solutions are crucial for businesses needing robust data protection, backup, recovery, and governance, particularly in the face of modern threats like ransomware. This industry context implies a focus on reliability, security, and technical sophistication.

Company Size: CrashPlan is part of a larger organization (likely Code42, given the product name), suggesting it operates within a medium to large enterprise structure. This typically means established processes, cross-functional teams, and opportunities for impact within a defined organizational framework. For operations professionals, this can mean more structured career paths and access to resources, but also a need to navigate larger organizational dynamics.

Founded: CrashPlan (as a product line/entity) has been around for a significant period, with its parent company, Code42, founded in 2001. This longevity indicates stability, a deep understanding of the data protection market, and a mature product offering. The company's history suggests a culture that values innovation while building on established expertise.

Team Structure:

• The UX Design team is likely integrated within the broader Product and Engineering organization. It's expected to be a collaborative unit, working closely with Product Managers and Engineers.

• The reporting structure for a Senior UX Designer would typically be to a UX Lead, Design Manager, or Head of Product Design.

• Cross-functional collaboration is a cornerstone of this role, involving daily interaction with Product Management to define requirements and with Engineering to ensure design feasibility and implementation accuracy. Methodology:

• Data-driven decision-making is a key aspect, utilizing user research, usability testing, and product analytics to inform design choices.

• Agile methodologies are employed for product development, requiring designers to be adaptable and responsive to evolving requirements and feedback loops.

• Process optimization is a continuous effort, aiming to streamline workflows for both customers and internal teams.

Company Website: https://www.crashplan.com/en-us/

📝 Enhancement Note: The company's focus on data resilience and cybersecurity for businesses implies a culture that values security, reliability, and technical excellence. The "Senior" title and the B2B SaaS context suggest a need for designers who can operate with a high degree of autonomy and strategic thinking within a structured, established technology company.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior level within the UX Design discipline. Senior UX Designers are expected to operate with a high degree of autonomy, lead design initiatives for significant product areas, and contribute to strategic product decisions. They mentor junior designers and influence design direction and best practices. This level requires not just execution skills but also the ability to think critically about user problems and business goals.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager, UX Lead, or Head of Product. They will collaborate extensively with Product Managers and Engineering teams, acting as a key interface between user needs and technical implementation.

Operations Impact: The Senior UX Designer's impact is critical to the success of CrashPlan's B2B SaaS platform. By creating intuitive and efficient user experiences, they directly influence customer adoption, satisfaction, retention, and ultimately, revenue. Simplifying complex data protection and recovery workflows reduces user error, increases productivity, and enhances the overall value proposition of the product. Their work directly contributes to the company's mission of providing "cyber-ready data resilience and governance."

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of data protection, cybersecurity UX, or enterprise software design.

• Leadership: Potential to move into a Lead UX Designer, Design Manager, or Product Design Lead role, mentoring teams and shaping design strategy.

• Cross-functional Mobility: Possibility of transitioning into Product Management or other product-focused roles, leveraging a deep understanding of user needs and product development.

• Skill Development: Continuous learning in areas such as advanced prototyping, user research methodologies, design systems, and accessibility standards.

📝 Enhancement Note: The "Senior" designation implies a significant level of responsibility and potential for leadership. The growth opportunities highlight a career path that can lead to management or deeper specialization within the UX/Product Design field, aligning with typical progression in established tech companies.

🌐 Work Environment

Office Type: This is an On-site role, meaning the Senior UX Designer will be expected to work from CrashPlan's office in Bengaluru, India. This environment is typically designed to foster collaboration and team cohesion.

Office Location(s): Bengaluru, Karnataka, India. This city is a major technology hub in India, offering a vibrant ecosystem for tech professionals.

Workspace Context:

• The workspace will likely be modern and collaborative, featuring open-plan areas, meeting rooms equipped for design reviews, and potentially quiet zones for focused work.

• Access to industry-standard design and prototyping tools (e.g., Figma) will be provided.

• Opportunities for spontaneous collaboration with Product Managers, Engineers, and fellow designers will be readily available, facilitating quick feedback loops and problem-solving.

• The environment is expected to support a culture of innovation and continuous improvement within the product development lifecycle.

Work Schedule: The standard work schedule will be full-time, with core hours likely aligning with Indian Standard Time (IST). While the role is on-site, the mention of globally distributed teams suggests that occasional flexibility may be needed for meetings outside standard local hours to connect with international colleagues.

📝 Enhancement Note: The on-site requirement in Bengaluru emphasizes the company's preference for in-person collaboration, which is often beneficial for complex product design roles requiring high levels of team interaction and spontaneous problem-solving.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application and resume to assess basic qualifications and alignment with the role.

2. Portfolio Review & Initial Interview: You will likely present your portfolio, discussing key projects, your design process, and how you've solved complex problems. This interview will focus on your UX expertise, problem-solving skills, and communication abilities. Be prepared to articulate your design rationale and the impact of your work.

3. Technical/Design Challenge: You may be given a design exercise or case study to complete, either as a take-home assignment or a live working session. This will assess your ability to apply your skills to a specific problem, your process, and your ability to think critically.

4. Team/Stakeholder Interviews: You'll likely meet with Product Managers, Engineers, and potentially other designers. These interviews will focus on your collaboration style, how you work within an Agile environment, your understanding of B2B SaaS challenges, and your cultural fit.

5. Final Interview: A final discussion with a senior leader (e.g., Head of Product, Director of Design) to assess overall fit, strategic thinking, and alignment with company values.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your end-to-end design process for each case study. Show your thinking, not just the final deliverables.

• Highlight Complexity: Emphasize projects where you tackled complex technical workflows or intricate B2B SaaS challenges. Detail how you simplified these for users.

• Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your design decisions (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Showcase Collaboration: Explain how you collaborated with Product Managers and Engineers, and how you incorporated their feedback.

• Tailor to CrashPlan: Research CrashPlan's products and target audience (businesses needing data resilience). Frame your projects in a way that shows you understand their domain and user needs.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with data protection, backup, recovery, and cybersecurity concepts relevant to CrashPlan.

• Practice Problem Decomposition: Be ready to break down a complex problem into smaller, manageable parts and outline a design approach.

• Articulate Trade-offs: Be prepared to discuss design trade-offs, such as balancing user needs with technical feasibility or business requirements.

• Think Systemically: Consider how your design fits into the broader product ecosystem and user journey.

📝 Enhancement Note: The emphasis on a portfolio showcasing "complex workflows and problem solving" is a critical differentiator for this role. Candidates must be prepared to walk through their entire design process, demonstrating strategic thinking and technical problem-solving skills relevant to enterprise software.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency is explicitly required.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools (e.g., InVision, Principle) might be beneficial.

• User Research Platforms: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze).

• Project Management Tools: Familiarity with Agile tools like Jira, Asana, or Trello for tracking design tasks and collaborating with engineering.

Analytics & Reporting:

• Product Analytics Tools: Exposure to tools like Google Analytics, Amplitude, Mixpanel, or similar, to understand user behavior and product usage patterns.

• Data Visualization Tools: While not a primary design tool, understanding how data is presented can inform design decisions.

CRM & Automation:

• While not directly a UX designer's tool, understanding the CRM (e.g., Salesforce) and marketing automation platforms used by the company can provide context on the B2B customer journey.

📝 Enhancement Note: Figma is highlighted as a core requirement. The other tools reflect a typical modern tech environment where UX designers need to integrate with analytics and project management systems to inform their work and collaborate effectively.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring their needs are at the forefront of product development.

• Collaboration: A strong emphasis on teamwork, open communication, and cross-functional partnership between Design, Product, and Engineering.

• Problem-Solving: A culture that embraces tackling complex challenges with creative and effective solutions.

• Data-Driven: Decisions are informed by user research, testing, and product analytics to ensure designs are effective and impactful.

• Continuous Improvement: A mindset of constantly seeking ways to enhance both the product experience and internal design processes.

Collaboration Style:

• Cross-functional Integration: Designers work hand-in-hand with Product Managers to define strategy and scope, and with Engineers to ensure successful implementation, often participating in daily stand-ups and sprint planning.

• Iterative Design Feedback: A culture of constructive feedback, where designs are shared early and often, and feedback from all stakeholders is valued.

• Knowledge Sharing: Encouraging the sharing of best practices, design patterns, and learnings across the design team and wider organization.

📝 Enhancement Note: The culture likely emphasizes a pragmatic, results-oriented approach, common in B2B SaaS companies, where user experience directly impacts business outcomes. Collaboration is key, especially with engineering, to ensure complex technical products are both usable and feasible.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: The primary challenge will be translating CrashPlan's sophisticated data protection and governance features into interfaces that are intuitive for business users and IT administrators.

• Balancing Needs: Effectively balancing user needs, business objectives, and technical constraints in a B2B SaaS environment.

• Global Collaboration: Working effectively with a globally distributed team, managing communication and alignment across different time zones and cultures.

• Evolving Threats: Staying abreast of evolving cybersecurity threats and data compliance regulations, and translating these into design considerations for the platform.

Learning & Development Opportunities:

• Domain Expertise: Deepen knowledge in cybersecurity, data resilience, and enterprise IT management through product immersion and industry resources.

• Advanced UX Techniques: Opportunities to hone skills in areas like complex workflow design, information architecture for large datasets, and advanced prototyping.

• Design System Contribution: Potential to significantly contribute to or lead the expansion of CrashPlan's design system.

• Mentorship: Opportunities to mentor junior designers and develop leadership skills.

📝 Enhancement Note: The challenges are directly tied to the nature of CrashPlan's product and target market. The growth opportunities are geared towards enhancing both UX skills and domain-specific knowledge, preparing individuals for more senior or specialized roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly technical or complex workflow for end-users. What was your process, and what was the outcome?" (Focus on your problem-solving approach, research, and impact.)

• "How do you approach collaborating with Product Managers and Engineers on a B2B SaaS product? Can you share an example of a time you navigated conflicting priorities?" (Highlight your communication, negotiation, and teamwork skills.)

• "Walk us through a project from your portfolio where you identified a significant user problem and designed a novel solution. What was the problem, your proposed solution, and how did you validate it?" (Be ready to deep-dive into your process, rationale, and metrics.) Company & Culture Questions:

• "What interests you about CrashPlan and our mission in data resilience and governance?" (Research CrashPlan's products, their market position, and their mission.)

• "How do you contribute to a positive and collaborative team environment, especially when working with globally distributed teams?" (Showcase your teamwork and communication skills.)

• "How do you ensure your designs are accessible and inclusive for all users?" (Demonstrate awareness of accessibility standards and inclusive design principles.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role and responsibilities, your process, the solutions you designed, and the impact/outcomes.

• Emphasize the 'Why': Explain the rationale behind your design decisions, referencing user research, data, or design principles.

• Show, Don't Just Tell: Use visuals, diagrams, and interactive prototypes to effectively communicate your ideas.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, technical constraints, and how you handled feedback or challenges.

• Connect to CrashPlan: Frame your experience and skills in the context of CrashPlan's B2B SaaS product and its users.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong, process-driven approach to solving complex UX problems, particularly in a B2B SaaS context. Candidates must be ready to articulate their design rationale and quantify their impact.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the Greenhouse job portal.

• Tailor your resume: Highlight experience with B2B SaaS, complex software design, end-to-end UX processes, Figma proficiency, and user research. Use keywords from the job description.

• Curate your portfolio: Select 2-3 strong case studies that best showcase your ability to tackle complex workflows and demonstrate your full design process. Ensure it's easily accessible online (e.g., personal website, Behance, PDF).

• Prepare your portfolio presentation: Practice walking through your case studies, focusing on your problem-solving approach, collaboration, and the impact of your design decisions. Be ready to discuss how your experience aligns with CrashPlan's domain.

• Research CrashPlan: Understand their products, target audience (businesses, IT administrators), and mission in data resilience and cybersecurity. This will help you tailor your application and ace interview questions about company fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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