Senior Product Designer – My Account (Self-Serve & Transactional Experience)

📍 Job Overview

Job Title: Senior Product Designer – My Account (Self-Serve & Transactional Experience)

Company: Danaher (Cytiva)

Location: Kraków, Poland

Job Type: Full-time

Category: Product Design / UX

Date Posted: March 26, 2026

Experience Level: Senior (10+ years implied)

Remote Status: On-site (with flexibility)

🚀 Role Summary

• Lead end-to-end product design for the critical "My Account" platform, focusing on self-serve and transactional B2B experiences.

• Shape and optimize complex customer journeys for orders, documentation, account management, and product support to drive adoption and reduce customer support load.

• Contribute strategically to product roadmap definition and strategy in collaboration with Product Management and Engineering within a cross-functional product trio model.

• Leverage customer insights, behavioral data, and product metrics to inform scalable interaction models and high-quality design solutions that align with the company's design system.

• Define, measure, and iterate on user experience success through product analytics and experimentation, collaborating closely with UX Research.

📝 Enhancement Note: While the title is "Product Designer," the responsibilities and implied experience level strongly suggest a senior individual contributor role focused on UX and product strategy within the design domain. The emphasis on B2B transactional environments and self-serve journeys points towards a deep understanding of user workflows and business impact in a complex digital ecosystem.

📈 Primary Responsibilities

• Own and lead the complete product design lifecycle for the "My Account" platform, from initial discovery and concept development through to delivery and ongoing iteration.

• Design and enhance key transactional and self-service user flows, including but not limited to order placement, invoice management, access to product documentation, account administration, and equipment lifecycle management.

• Actively participate in shaping the product strategy and defining the future roadmap for the "My Account" platform, working closely with Product Managers and Engineers.

• Translate complex user needs, obtained through research and data analysis, into intuitive interaction models, clear system states, and robust design solutions that adhere to established design system guidelines.

• Define key performance indicators (KPIs) for the user experience, such as self-serve rates, feature adoption, task completion success, and support contact deflection, and utilize analytics and A/B testing to drive continuous improvement.

• Collaborate closely with UX Researchers to gather and interpret qualitative and quantitative data, ensuring design decisions are data-informed and user-centric.

• Ensure all designed experiences are accessible and adhere to WCAG standards, with a preference for candidates with prior experience in this area.

• Explore and potentially integrate AI-powered capabilities to enhance personalization, provide intelligent assistance, and build user trust within the platform.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can operate autonomously on complex projects, influence product direction, and demonstrate a strong understanding of how design impacts business outcomes (adoption, efficiency, support deflection). The mention of a "product trio model" indicates a collaborative, agile environment where designers work tightly integrated with Product Managers and Engineers.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred for senior design roles. Equivalent practical experience will also be considered.

Experience: Minimum of 10 years of progressive experience in Product Design, UX Design, or a similar role, with a significant portion dedicated to complex, web-based digital products.

Required Skills:

• Extensive experience in Product Design and UX, with a strong portfolio showcasing work on complex, preferably B2B or transactional, web-based digital products.

• Proven ability to lead and execute end-to-end product design initiatives, demonstrating measurable business impact (e.g., increased adoption, improved task success rates, reduction in customer support contacts).

• Expertise in designing intricate transactional and account-based user experiences, including the management of multi-state user flows (e.g., order processing, invoice management, complex account permissions, system status indicators).

• Demonstrated experience in contributing to product strategy and roadmap definition, working effectively within cross-functional product teams (Product Manager, Engineering, Design).

• Proficient in working with and contributing to a mature design system in a scalable web environment, ensuring consistency and efficiency.

• Strong understanding of user research methodologies and the ability to leverage customer insights and behavioral data to inform design decisions.

Preferred Skills:

• Experience designing accessible web experiences compliant with WCAG (Web Content Accessibility Guidelines) standards.

• Familiarity with applying AI-powered capabilities or designing AI-enhanced user experiences, such as personalization engines, intelligent chatbots, or trust-building patterns.

• Experience working within scientific, regulated, or technically complex industry domains.

• Proficiency with design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.

• Experience with analytics platforms (e.g., Google Analytics, Adobe Analytics) to interpret user behavior and measure design impact.

📝 Enhancement Note: The "long-standing experience" implies a senior level, likely 10+ years. The emphasis on B2B, transactional, and complex flows suggests a need for a designer who can handle intricate information architecture and state management, not just basic UI design. A strong understanding of how design directly impacts business KPIs is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end product design ownership for complex web applications, ideally within B2B or transactional contexts.

• Case studies that clearly articulate the problem, your design process, the solutions implemented, and the measurable impact on user behavior and business objectives.

• Examples showcasing your ability to design intricate multi-state user flows, account management features, and self-serve functionalities.

• Evidence of your contribution to product strategy, roadmap definition, and collaboration within cross-functional teams.

Process Documentation:

• Showcase your approach to user research, including methods for gathering customer insights and analyzing behavioral data.

• Detail your process for translating requirements into interaction models, wireframes, prototypes, and high-fidelity designs.

• Provide examples of how you define and track product metrics to measure the success of your designs and drive iteration.

• Illustrate your collaboration process with Product Management and Engineering, particularly within a "product trio" or similar agile framework.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. It needs to go beyond visual mockups and demonstrate strategic thinking, problem-solving capabilities, and a deep understanding of the entire product development lifecycle from a design perspective. The emphasis on "measurable business impact" means case studies must include quantifiable results.

💵 Compensation & Benefits

Salary Range: For a Senior Product Designer role in Kraków, Poland, with 10+ years of experience and specialized B2B/transactional design expertise, the estimated annual gross salary range is likely between PLN 200,000 and PLN 320,000 (approximately €45,000 - €72,000). This estimation is based on current market data for senior design roles in Poland, considering the cost of living and demand for specialized UX skills in a large multinational organization like Danaher/Cytiva.

Benefits:

• Comprehensive health insurance package, potentially including dental and vision coverage.

• Generous paid time off (PTO), including vacation days, sick leave, and public holidays.

• Opportunities for professional development, including training, workshops, and conference attendance relevant to UX and product design.

• Participation in Danaher's continuous improvement programs and access to internal learning resources.

• Potential for performance-based bonuses or long-term incentive plans.

• Retirement savings plan or employee pension scheme.

• Flexible working arrangements, including on-site work with flexibility for remote days.

• Access to cutting-edge design tools and technologies.

• Employee assistance programs (EAP) for well-being support.

Working Hours: Typically 40 hours per week, with potential for flexibility to accommodate project needs and personal work-life balance, aligned with standard European working hours.

📝 Enhancement Note: Salary ranges are estimates for Kraków, Poland, for a Senior Product Designer with extensive experience. Actual compensation will depend on the candidate's specific skills, experience, and negotiation. Benefits are standard for large international corporations in this sector and region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Life Sciences, Diagnostics, and Biotechnology. Cytiva, as a Danaher operating company, is deeply involved in providing solutions that advance human health, from fundamental research to the development of vaccines, medicines, and cell/gene therapies. This industry demands precision, innovation, and a strong ethical framework.

Company Size: Danaher is a large, global conglomerate with over 65,000 employees worldwide. Cytiva itself is a significant entity within this structure. This size implies robust processes, structured career paths, and significant resources, but also potentially a degree of corporate hierarchy.

Founded: Danaher was founded in 1969. Cytiva was formed in 2020 from GE Healthcare Life Sciences. This history suggests a company with a strong foundation in industrial operations and a recent strategic focus on expanding its life sciences footprint.

Team Structure:

• The role is within the Web UX team, part of the Marketing organization at Cytiva.

• This Senior Product Designer will report to the Senior UX Manager.

• The position operates within a "cross-functional product trio model," meaning close collaboration with a Product Manager and Engineering lead is expected on a daily basis.

Methodology:

• Danaher operates under the Danaher Business System (DBS), a comprehensive set of lean manufacturing and continuous improvement tools and methodologies focused on driving efficiency, quality, and customer satisfaction.

• Within the Web UX team, expect a user-centered design approach, likely employing agile methodologies for product development and iteration.

• Emphasis will be placed on data-driven decision-making, leveraging both qualitative user research and quantitative product analytics.

Company Website: www.danaher.com and www.cytiva.com

📝 Enhancement Note: The integration of the Danaher Business System (DBS) is a critical aspect of the company culture. Operations professionals should be prepared to understand and potentially apply DBS principles like Kaizen (continuous improvement) and the Voice of the Customer (VOC) in their work. The life sciences sector context implies a need for rigor and attention to detail.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a position of significant responsibility and autonomy. It's a strategic individual contributor role where the focus is on deep expertise, end-to-end ownership, and influencing product direction, rather than people management. This level typically requires 7-10+ years of relevant experience.

Reporting Structure: The Senior Product Designer reports to the Senior UX Manager. They will also work in a "product trio" model, collaborating closely with a Product Manager and Engineering Lead, which offers a structured environment for decision-making and execution.

Operations Impact: The "My Account" platform is described as a "critical global B2B transactional and self-service environment." This means the design decisions made by this role will have a direct and significant impact on customer satisfaction, operational efficiency (reducing support costs), and potentially revenue generation through improved conversion and adoption of self-serve features.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in B2B transactional design, self-service platforms, and potentially AI-enhanced user experiences within a complex industry.

• Leadership Development: Potential to mentor junior designers, lead design initiatives for larger projects, and contribute to evolving the team's design processes and standards.

• Cross-functional Influence: Develop stronger strategic partnerships with Product Management and Engineering, gaining exposure to broader business strategy and roadmap planning.

• Career Advancement: Potential pathways could lead to Principal Product Designer, UX Manager, or other leadership roles within the broader Danaher organization, depending on career aspirations and performance.

• Industry Exposure: Gain valuable experience within the life sciences and biotechnology sectors, which are high-growth and impactful industries.

📝 Enhancement Note: The "operations" context here refers to how the design function operates within the company and how it impacts the operational efficiency and customer experience of the business. The growth opportunities focus on deepening design expertise, strategic influence, and potential progression within a large, established organization.

🌐 Work Environment

Office Type: The role is based in Kraków, Poland, and is described as an "on-site with flexibility" role. This suggests a hybrid work model where regular presence in the office is expected, but there's room for occasional remote work. The office environment is likely professional and corporate, given Cytiva is part of Danaher.

Office Location(s): Kraków, Poland. This location is a major hub for business and technology in Poland, offering a vibrant professional environment. Specific details about office amenities and accessibility would need to be confirmed directly.

Workspace Context:

• Collaborative Environment: The "product trio model" and cross-functional collaboration emphasize a team-oriented workspace where designers, PMs, and engineers work together closely. Expect opportunities for brainstorming, design reviews, and joint problem-solving sessions.

• Tools and Technology: Access to modern design and prototyping software (e.g., Figma, Sketch, Adobe XD) and collaboration tools (e.g., Jira, Confluence, Slack/Teams) is standard. The company's commitment to leveraging analytics and experimentation implies access to relevant data platforms.

• Team Interaction: Regular interaction with UX Researchers, other designers, Product Managers, and Engineering teams will be a key part of the daily workflow. Open communication and feedback exchange are likely encouraged.

Work Schedule: Standard full-time working hours (typically 40 hours per week) are expected, with the "flexibility" component likely allowing for some adjustment around core hours or occasional remote work, subject to team and project needs. This flexibility is important for operations roles that require deep focus time for analysis and design work.

📝 Enhancement Note: The "on-site with flexibility" model is common for roles requiring significant collaboration but also acknowledging the need for focused work. For a Senior Product Designer, this balance is crucial for both deep design thinking and effective team integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a recruiter to assess basic qualifications, interest, and cultural fit.

• Portfolio Review & Deep Dive: A session with the Senior UX Manager and potentially other designers/PMs to review your portfolio. This will involve presenting 1-2 key case studies, discussing your design process, decision-making, and impact. Be prepared to articulate your rationale for design choices.

• Cross-functional Interview: An interview with a Product Manager and/or Engineering Lead from the "product trio" to assess collaboration skills, understanding of technical constraints, and strategic thinking.

• Skills/Scenario-Based Interview: You might be given a small design challenge or asked to walk through how you would approach a specific problem related to the "My Account" platform, focusing on your problem-solving methodology.

• Final Interview: Potentially with a higher-level stakeholder (e.g., Director of Product, Head of Marketing) to discuss overall fit, strategic vision, and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best represent your experience with complex B2B, transactional, or self-serve platforms. Highlight end-to-end ownership and measurable impact.

• Tell a Story: For each case study, clearly outline the business problem, user needs, your design process (research, ideation, prototyping, testing, iteration), your specific contributions, the final solution, and the quantifiable results.

• Showcase Process: Don't just show final screens; include wireframes, user flows, and prototypes to illustrate your thinking. Explain why you made certain design decisions.

• Quantify Impact: Be ready to discuss metrics – how did your design improve conversion rates, reduce support tickets, increase adoption, or enhance user satisfaction? Use specific numbers where possible.

• Design System Experience: If applicable, showcase how you've worked with or contributed to design systems.

Challenge Preparation:

• Understand the Context: Research Cytiva and Danaher, focusing on their products, customer base, and the "My Account" platform's likely purpose.

• Think Holistically: For any hypothetical challenge, consider the user, the business goals, and technical feasibility.

• Articulate Your Process: Be prepared to explain your thought process step-by-step, even if you don't have a fully polished solution. Focus on your methodology for problem-solving.

• Emphasize Collaboration: Frame your responses in a way that shows you can work effectively with Product and Engineering.

📝 Enhancement Note: The interview process will heavily weigh the portfolio and the candidate's ability to articulate their design thinking and demonstrate measurable impact. Preparing specific case studies that align with the role's requirements (B2B, transactional, self-serve) is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, as it's industry standard), Sketch, Adobe XD, InVision, Principle, or similar.

• User Research & Testing: Tools for user interviews, surveys, usability testing (e.g., UserTesting.com, Lookback, Maze).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, or similar platforms for tracking tasks, user stories, and project progress.

• Communication: Slack, Microsoft Teams.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar platforms for tracking user behavior, conversion rates, and feature adoption.

• Product Analytics: Tools like Amplitude, Mixpanel, or Pendo for deeper insights into user engagement and journey analysis.

• Dashboarding: Tableau, Power BI, or internal BI tools for visualizing key metrics and reporting on UX performance.

CRM & Automation:

• While not a direct design tool, understanding how the "My Account" platform integrates with CRM systems (e.g., Salesforce) and marketing automation platforms is beneficial for context.

• Experience with content management systems (CMS) or digital experience platforms (DXP) might be relevant for platform implementation.

📝 Enhancement Note: Proficiency in modern design and prototyping tools is essential. The role also requires a strong understanding of how to leverage analytics and user data to inform design decisions and measure success, indicating a need for familiarity with web and product analytics platforms.

👥 Team Culture & Values

Operations Values:

• Continuous Improvement (DBS): A core value at Danaher, encouraging constant seeking of better ways to work, optimize processes, and drive efficiency. For designers, this means constantly looking for ways to improve user flows and the design process itself.

• Customer Focus: Deep understanding and empathy for customer needs are paramount, especially in a B2B context. Design decisions should directly address customer pain points and business objectives.

• Data-Driven Decisions: Valuing insights derived from data (user research, analytics) to guide design choices and validate hypotheses, rather than relying solely on intuition.

• Collaboration & Teamwork: Strong emphasis on working effectively within cross-functional teams ("product trio") to achieve shared goals. Open communication and constructive feedback are encouraged.

• Innovation & Impact: A drive to innovate and create solutions that deliver tangible, positive impact for customers and the business.

Collaboration Style:

• Integrated Product Teams: Expect to work very closely within the "product trio" model, fostering a highly collaborative and communicative environment where design, product, and engineering are aligned.

• Iterative Feedback Loops: A culture that embraces regular feedback on designs, from peers, stakeholders, and users, to refine solutions.

• Knowledge Sharing: Opportunities to share learnings, best practices, and challenges within the UX team and broader organization to foster collective growth.

• Process Agility: Adapting to agile methodologies and embracing flexibility to respond to evolving project needs and business priorities.

📝 Enhancement Note: The Danaher Business System (DBS) principles, particularly continuous improvement and customer focus, are likely to heavily influence the team's culture and operational values. Designers are expected to be proactive, collaborative, and data-informed.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of B2B Transactional Systems: Designing for a "My Account" platform involves managing intricate user flows, numerous states, permissions, and integration points, which can be challenging to simplify and make intuitive.

• Balancing User Needs with Business Goals: Ensuring that self-serve features effectively meet diverse customer needs while also driving critical business objectives like support deflection and adoption.

• Leveraging Data Effectively: Translating raw analytics and user feedback into actionable design improvements requires strong analytical and synthesis skills.

• Design System Evolution: Contributing to and adhering to a comprehensive design system in a large, dynamic organization requires discipline and collaboration.

• Navigating a Large Corporate Structure: While offering resources, working within a large company like Danaher can sometimes involve longer decision-making cycles or navigating established processes.

Learning & Development Opportunities:

• Advanced UX Skills: Deepen expertise in areas like complex information architecture, transactional design patterns, and user journey mapping for B2B clients.

• Data Analytics & Experimentation: Enhance skills in interpreting product analytics, setting up A/B tests, and using data to validate design hypotheses.

• AI in Design: Explore opportunities to work with or design AI-enhanced features, staying at the forefront of technological trends.

• Cross-Functional Leadership: Develop stronger strategic partnerships and influence skills by working closely with Product Management and Engineering leadership.

• Industry Knowledge: Gain in-depth understanding of the life sciences, diagnostics, and biotechnology sectors, which can open doors to specialized design roles.

📝 Enhancement Note: The challenges presented are typical for senior roles in complex digital product environments. The growth opportunities focus on leveraging these challenges as platforms for skill development and career advancement within a specialized industry.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for taking a complex transactional feature from concept to launch, focusing on how you ensure user adoption and business impact." (Preparation: Prepare a case study that clearly outlines your end-to-end process, emphasizing metrics and collaboration.)

• "How would you approach designing a new self-serve documentation portal for B2B customers to reduce support inquiries?" (Preparation: Outline your research methods, key user needs, potential feature sets, and how you'd measure success. Think about information architecture and search functionality.)

Company & Culture Questions:

• "What interests you about Cytiva and Danaher, particularly within the life sciences sector?" (Preparation: Research Danaher's mission, Cytiva's role, and their impact on human health. Connect this to your personal career motivations.)

• "How do you see the Danaher Business System (DBS) influencing a design role like this?" (Preparation: Understand core DBS principles like continuous improvement and customer focus, and explain how you'd apply them to your design work.)

Portfolio Presentation Strategy:

• Focus on Impact: For each project, lead with the business problem and the quantifiable results achieved.

• Articulate Your 'Why': Be ready to explain the rationale behind every design decision, linking it back to user needs and business objectives.

• Showcase Process, Not Just Pixels: Include wireframes, user flows, and prototypes to demonstrate your thinking and problem-solving approach.

• Be Prepared for Questions: Anticipate questions about challenges encountered, alternative solutions considered, and how you’d iterate further.

• Tailor to the Role: Emphasize projects that demonstrate experience with B2B, transactional, or self-serve platforms.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of the end-to-end design process, the ability to drive measurable business impact, and effective collaboration within a structured, data-driven environment like Danaher.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Danaher jobs portal.

• Portfolio Customization: Ensure your portfolio prominently features 2-3 case studies showcasing your experience with complex B2B transactional or self-serve web applications. Highlight your end-to-end ownership and quantifiable results.

• Resume Optimization: Tailor your resume to emphasize your years of experience (10+), specific skills in Product Design/UX for complex digital products, and achievements related to driving adoption, task success, or support deflection. Use keywords from the job description naturally.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on articulating your design process, decision-making rationale, and the impact of your work. Prepare to discuss your experience with the Danaher Business System (DBS) and collaborative product trio models.

• Company Research: Deeply research Cytiva and Danaher, understanding their mission, products, and the significance of the "My Account" platform. Prepare thoughtful questions about the team, culture, and the specific challenges of designing for this domain.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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