Senior Product Designer II

📍 Job Overview

Job Title: Senior Product Designer II

Company: Compass

Location: Seattle, WA, United States

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-05-29T16:28:32

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Design and evolve the CRM user experience within Compass's Home Platform, focusing on agent relationship management and task automation.

• Drive the design of next-generation AI-powered features, ensuring intuitive, trustworthy, and seamlessly integrated interactions for real estate agents.

• Develop scalable workflows and systems that enhance agent productivity through contact management, lead nurturing, communications, and reporting.

• Collaborate closely with Product, Engineering, Data, AI, and Operations teams to translate complex requirements into user-centered, efficient solutions.

• Craft best-in-class multimodal user experiences that balance user needs, technical feasibility (including LLM capabilities), and business objectives.

📝 Enhancement Note: This role is positioned as a Senior Product Designer II, indicating a need for significant experience in complex product design, likely involving end-to-end ownership and strategic input. The emphasis on CRM, AI, and enterprise-scale workflows suggests a focus on operational efficiency and data utilization within a B2B context, making it highly relevant for operations professionals interested in the user experience of business tools. The "Home Platform" and "real estate operating system" context points to a sophisticated SaaS environment.

📈 Primary Responsibilities

• Drive the creation of visual artifacts such as customer journeys, user flows, wireframes, and interactive prototypes to communicate design vision and key CRM/AI experience concepts.

• Support usability testing and research initiatives by developing prototypes (including multimodal and voice interfaces) and facilitating research sessions to gather actionable feedback.

• Analyze user feedback and research findings to iterate on designs, ensuring the delivery of high-trust, low-friction AI interactions within agent workflows.

• Design and develop AI-based conversational and multimodal experiences, participating in discovery to understand agent behaviors, operational pain points, and workflow inefficiencies.

• Translate qualitative and quantitative insights into actionable product opportunities for AI integration and enhancement.

• Deliver comprehensive design documentation, including sample dialogs, conversational flow diagrams, and multimodal flow specifications, to communicate experience requirements to Engineering and Product partners for initiatives like Onboarding Automation and AI Self-Service Knowledge.

• Foster strong relationships with Product, Engineering, and other stakeholders to understand priorities and collaboratively develop effective solutions.

• Strategically balance user needs, technical constraints (e.g., LLM capabilities), and Product objectives to solve complex problems.

• Contribute to scalable product and design solutions by considering the interconnectedness of workflows, data, and user actions across the broader Home Platform ecosystem.

• Adhere to and contribute to established design systems to ensure consistency, usability, and scalability of designs across the Home Platform.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on complex workflow design and AI integration, which are critical for optimizing operational efficiency. The requirement for detailed design documentation for engineering partners underscores the importance of clear communication and precise specifications in an enterprise SaaS environment.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in HCI, Design, Computer Science, or a related field is often expected for senior roles.

Experience: 7+ years of product design experience, with a significant portion focused on CRM, SaaS, workflow-heavy enterprise software, or similar complex product environments.

Required Skills:

• Proven systems thinking capabilities demonstrated through a strong portfolio.

• Expertise in end-to-end product design, from conceptualization to final implementation.

• Demonstrated ability to solve complex workflow problems across web and mobile applications.

• Proficiency in gathering and synthesizing product requirements from diverse stakeholders.

• Strong understanding of interaction design principles, information architecture, and usability best practices.

• Experience in designing scalable UX patterns for enterprise-level products.

• Proven experience collaborating closely with Product Management and Engineering teams throughout the entire product development lifecycle.

• Comfort and effectiveness in ambiguous work environments, adept at balancing user needs, business priorities, and technical feasibility.

• Familiarity with data-informed design decision-making processes.

• Experience conducting usability testing and applying iterative product development methodologies.

• High proficiency with design and prototyping tools, specifically Figma.

Preferred Skills:

• Demonstrated experience designing for AI-driven products or features, particularly in a CRM context.

• Familiarity with conversational UX, multimodal interfaces, notification systems, or agent-assist tooling.

• Basic understanding of Machine Learning (ML) and Natural Language Processing (NLP) fundamentals.

• Experience designing Generative AI-powered features.

• Experience designing internal workflows, support platforms, or back-office automation tools.

• Prior experience within the real estate industry, transaction management, operations, or marketplace platforms.

• Understanding of CRM metrics, lead funnel management, and customer engagement workflows.

📝 Enhancement Note: The emphasis on "systems thinking" and "complex workflow problem-solving" is crucial for operations-focused candidates. The preference for AI/ML/NLP and conversational UX experience signals a forward-looking role that leverages advanced technologies to drive operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio showcasing systems thinking and end-to-end product design capabilities.

• Demonstrations of successful solutions for complex workflow problems across web and mobile applications.

• Case studies that clearly articulate the problem, your design process, the solution, and the impact (ideally with measurable outcomes).

• Examples of how you've translated complex product requirements from multiple stakeholders into intuitive user experiences.

Process Documentation:

• Case studies should detail your involvement in each stage of the product development lifecycle, from discovery and research to design execution and iteration.

• Clearly outline your approach to user research, usability testing, and data-informed design decision-making.

• Provide examples of how you've collaborated with Product and Engineering, including documentation and communication methods.

• Showcase your ability to work within and contribute to design systems, ensuring consistency and scalability.

• For AI-related projects, include documentation on how you approached designing for conversational or multimodal interfaces, including sample dialogs or flow diagrams.

📝 Enhancement Note: Candidates should ensure their portfolios highlight experience with complex, multi-step workflows and demonstrate how they've improved operational efficiency or user productivity. Specific examples of designing for enterprise SaaS, internal tools, or CRM systems will be highly advantageous.

💵 Compensation & Benefits

Salary Range: $147,400 - $163,800 per year.

Benefits:

• Participation in incentive programs (eligible for cash, equity, or commissions).

• Paid vacation, holidays, sick time, parental leave, and recharge leave.

• Comprehensive health coverage: Medical, Tele-health, Dental, and Vision insurance.

• Retirement savings: 401(k) plan.

• Financial wellness: Flexible Spending Accounts (FSAs).

• Commuter program.

• Life and Disability Insurance.

• Specialized support programs: Maven (parental support), Carrot (fertility benefits), UrbanSitter (caregiver referral network), Employee Assistance Program.

• Pet Insurance.

Working Hours: The standard work week is expected to be 40 hours. Specific daily hours may vary based on team needs and project demands, with flexibility expected within the on-site framework.

📝 Enhancement Note: The salary range provided is competitive for a Senior Product Designer II role in a major tech hub like Seattle. The extensive benefits package, including specialized support programs, reflects a company culture that invests in employee well-being and work-life integration, which is valuable for operations professionals managing demanding roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Real Estate Technology / PropTech. Compass operates at the intersection of technology and real estate, aiming to modernize the industry through its integrated platform.

Company Size: Compass is a large, publicly traded company (implied by "enterprise-scale," "publicly traded" context in typical job market understanding). This means established processes, opportunities for impact across a broad user base, and potential for career advancement within a structured organization.

Founded: 2012. This relatively young founding date suggests a company that has grown rapidly and continues to innovate, maintaining a dynamic and evolving culture.

Team Structure:

• The role sits within the Home Platform team, focusing on the enterprise-scale real estate operating system.

• Design work involves close collaboration with Product Management, Engineering, Data Science, AI specialists, and Operations teams.

Methodology:

• Emphasis on user-centered design, driven by data and user insights.

• Agile development methodologies are likely employed, requiring iterative design and close collaboration with engineering.

• Focus on building scalable, robust systems and workflows that support business objectives and user needs.

• A strong emphasis on AI-driven features and multimodal user experiences indicates a commitment to leveraging cutting-edge technology.

Company Website: https://www.compass.com/careers/

📝 Enhancement Note: Working within a large tech company like Compass means opportunities to influence products used by a significant number of real estate professionals. The cross-functional nature of the team requires strong collaboration and communication skills, essential for operations roles that often bridge different departments.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer II. This level signifies a high degree of autonomy, strategic contribution, and the ability to mentor junior designers. It suggests a role where you are expected to lead design initiatives, influence product strategy, and tackle complex, ambiguous problems independently. For operations professionals, this translates to a role with significant impact and responsibility in shaping business-critical tools.

Reporting Structure: While not explicitly stated, Senior Designers typically report to a Design Manager, Senior Design Lead, or Director of Design. The role involves close partnership with Product Managers and Engineering Leads within the Home Platform.

Operations Impact: The role directly impacts the operational efficiency and business growth of real estate agents by designing the CRM and AI features they use daily. By simplifying complex workflows, automating tasks, and providing intelligent insights, the design directly contributes to agent productivity, client satisfaction, and ultimately, Compass's market position.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI-driven design, conversational UX, multimodal interfaces, and complex enterprise workflow design.

• Leadership Development: Opportunities to mentor junior designers, lead design projects, and influence product strategy.

• Cross-Functional Exposure: Gain deeper understanding of product management, engineering, data science, and AI development processes within a large tech organization.

• Career Advancement: Potential to move into Lead Product Designer, Group Design Manager, or specialized UX roles within Compass.

• Industry Impact: Contribute to shaping the future of real estate technology, influencing how agents conduct business.

📝 Enhancement Note: This role offers a clear path for growth within a product design career, with opportunities to specialize in high-demand areas like AI and complex systems. For those transitioning from or adjacent to operations, it provides a chance to apply their understanding of business processes to user-facing product strategy and design.

🌐 Work Environment

Office Type: The role is listed as "On-site," implying a traditional office-based work environment. This suggests opportunities for in-person collaboration, spontaneous brainstorming, and direct mentorship.

Office Location(s): Seattle, WA. This location is a major tech hub, offering access to a vibrant ecosystem of tech companies, talent, and industry events.

Workspace Context:

• The work environment is likely collaborative, with designers working alongside product managers, engineers, and AI specialists.

• Access to state-of-the-art design tools (Figma) and potentially other internal platforms and technologies will be standard.

• Opportunities for direct interaction with cross-functional teams will facilitate efficient problem-solving and alignment.

• The office setting would support spontaneous discussions and team-building activities crucial for complex project development.

Work Schedule: While the standard is 40 hours, the on-site nature may allow for some flexibility in start/end times, though core business hours will likely be expected for collaboration. The focus on iterative design and complex problem-solving means periods of focused work are common.

📝 Enhancement Note: An on-site role in a tech hub like Seattle offers a dynamic environment for collaboration and professional development. For operations professionals accustomed to structured environments, this setting provides a blend of formal processes and dynamic team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, likely followed by a brief introductory call.

• Portfolio Presentation: You will likely be asked to present your portfolio to a panel of designers and/or product managers. This is a critical step where you showcase your systems thinking, problem-solving skills, and experience with complex workflows and AI. Be prepared to walk through 2-3 key projects in detail.

• Design Challenge: A take-home assignment or an in-person/virtual whiteboarding session to assess your design process, problem-solving abilities, and approach to a specific challenge. This might involve designing a workflow or a feature related