Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: The Citco Group Limited

Location: Dublin 1, Co. Dublin, Ireland

Job Type: Full time

Category: Product Design / UX/UI Operations

Date Posted: 2026-05-21

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design process for a bespoke business process automation platform, focusing on user-centered design (UCD) methodologies to drive enterprise strategy into tangible product outcomes.

• Orchestrate design activities, from initial discovery and co-creation workshops to prototyping and rigorous user testing, ensuring seamless integration with agile delivery cycles.

• Act as a key player in design-driven delivery, translating complex enterprise challenges into intuitive and high-quality user experiences that align with strategic business objectives.

• Collaborate within a multi-disciplinary project group, fostering a design-led approach to innovation and problem-solving within a strategic, multi-year program.

• Contribute to a global Design team that spans across Customer Experience (CX), Digital Transformation, Generative AI (GenAI), and new product development initiatives.

📝 Enhancement Note: This role is positioned within a financial services firm, implying a need for robust design solutions that handle complex data, stringent compliance, and enterprise-level workflows. The emphasis on a "bespoke business process automation platform" suggests a focus on internal tools and operational efficiency rather than direct customer-facing products, requiring a strong understanding of enterprise UX and process optimization.

📈 Primary Responsibilities

• Spearhead the design process for a bespoke business process automation platform, ensuring alignment with overarching enterprise strategy and business goals.

• Translate complex enterprise requirements and business strategies into high-fidelity user experiences, user flows, and product designs.

• Conduct user research, journey mapping, and co-creation sessions to deeply understand user needs and pain points within complex operational environments.

• Develop wireframes, interactive prototypes, and visual designs using industry-standard tools like Figma, to effectively communicate design concepts and solutions.

• Orchestrate and facilitate design activities, including discovery workshops, design sprints, and usability testing, to validate and iterate on design solutions.

• Collaborate closely with product managers, engineers, business stakeholders, and other cross-functional teams within an agile delivery framework.

• Champion user-centered design principles and best practices throughout the product development lifecycle, ensuring a consistent and high-quality user experience.

• Contribute to the development and maintenance of enterprise design systems, ensuring consistency and scalability across multiple projects and platforms.

• Provide design leadership and mentorship to junior designers, fostering a culture of continuous learning and design excellence within the team.

• Prepare and present design concepts, prototypes, and research findings to stakeholders at various levels, articulating design rationale and impact.

📝 Enhancement Note: The emphasis on "orchestrating design activities" and "driving value through to agile delivery" suggests a senior-level role with significant responsibility for project management within the design function, not just execution. The mention of "multi-year program" indicates a strategic, long-term impact.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Human-Computer Interaction (HCI), Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience. Experience:

• 5-10 years of professional experience in product design, UX/UI design, or a similar role, with a proven track record of delivering complex digital products.

• Demonstrable experience in designing enterprise-level applications, business process automation platforms, or complex workflow tools.

• Experience working within agile development methodologies and cross-functional teams, contributing to iterative product development cycles. Required Skills:

• Product Design: Mastery of the full product design lifecycle, from ideation and research to prototyping and final implementation.

• User-Centered Design (UCD): Deep understanding and practical application of UCD principles, methods, and best practices.

• Journey Mapping: Proficiency in creating comprehensive user journey maps to identify pain points and opportunities for improvement.

• Wireframing & Prototyping: Expert-level skills in creating low-fidelity wireframes and high-fidelity interactive prototypes using tools such as Figma.

• Usability Testing: Experience in planning, conducting, and analyzing usability tests to gather user feedback and inform design decisions.

• Systems Thinking: Ability to understand and design for complex interconnected systems, considering the broader business and technical context.

• Agile Methodology: Familiarity and experience working within agile frameworks (Scrum, Kanban) and collaborating with agile teams.

• Figma: Advanced proficiency in Figma for interface design, prototyping, and collaboration.

• Enterprise Design Systems: Experience in contributing to or utilizing enterprise-level design systems for consistency and scalability.

Preferred Skills:

• FigJam: Experience with FigJam for collaborative whiteboarding and ideation sessions.

• Visual Design: Strong aesthetic sensibility and skills in visual design, typography, and layout.

• CX & Digital Transformation: Understanding of Customer Experience (CX) principles and experience in digital transformation initiatives.

• GenAI: Familiarity with Generative AI concepts and potential applications in product design.

• Financial Services Industry: Experience or understanding of the financial services sector, its regulations, and operational complexities.

• Data Visualization: Ability to design effective data visualizations for complex enterprise data.

📝 Enhancement Note: The "5-10 years" experience level, coupled with the "Senior" title and responsibility for leading design for a "bespoke business process automation platform" within a "strategic multi-year program," strongly suggests a need for candidates who can operate autonomously, influence stakeholders, and manage complex design challenges independently.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Process Showcase: A compelling demonstration of your end-to-end design process, from initial problem definition and research through to iterative design and final solution.

• Complex System Design: Examples of designing for complex systems, enterprise applications, or platforms that involve intricate workflows, data management, or multiple user roles.

• Business Process Automation: Case studies that highlight your experience in designing solutions for business process automation, efficiency gains, or workflow optimization.

• User-Centered Outcomes: Clear articulation of how user-centered design principles led to measurable improvements in user experience, efficiency, or business objectives.

• Prototyping & Testing: Evidence of creating interactive prototypes and conducting usability testing, with clear insights derived from testing that influenced design iterations.

Process Documentation:

• Discovery & Research Documentation: Samples of research findings, user personas, journey maps, and competitive analyses that informed design strategy.

• Design Iteration Artifacts: Documentation showing the evolution of designs, including wireframes, mockups, and prototypes, illustrating iterative improvements based on feedback and testing.

• Collaboration Artifacts: Examples of how you've collaborated with cross-functional teams (e.g., using FigJam, Miro, or shared Figma files) to drive consensus and achieve project goals.

• System Design Rationale: Clear explanations of design decisions, particularly for complex enterprise platforms, supported by user data, business goals, and design principles.

📝 Enhancement Note: For a Senior Product Designer role focused on enterprise automation, the portfolio should emphasize strategic thinking, process optimization, and the ability to manage complexity. Candidates should be prepared to discuss the business impact and ROI of their design solutions, not just the aesthetic or functional aspects.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior Product Designers with 5-10 years of experience in Dublin, Ireland, the estimated salary range is €65,000 - €90,000 per annum. This estimate accounts for the specific industry (Financial Services), the seniority of the role, and the cost of living in Dublin. Benefits:

• Competitive Salary: A competitive remuneration package reflecting your skills and experience.

• Personal and Professional Career Development: Opportunities for continuous learning, skill enhancement, and career advancement within a global organization.

• Educational Support: Assistance with further education, certifications, or training programs to support professional growth.

• Health Insurance: Comprehensive health coverage for employees and potentially their dependents.

• Pension Scheme: A robust pension plan to support long-term financial security.

• Paid Time Off: Generous annual leave allowance, public holidays, and potential for additional leave.

• Commuter Benefits: Support for commuting to the office, potentially including public transport subsidies. Working Hours:

• Standard full-time working hours are typically 40 hours per week, Monday to Friday.

• While the role is on-site, there may be flexibility in start and end times, subject to team and project needs.

📝 Enhancement Note: The provided salary range is an estimate based on general market data for senior design roles in Dublin. Actual compensation will depend on the candidate's specific experience, qualifications, and performance during the interview process. The benefits listed are common for large, international financial services firms.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Fund Services, Corporate Governance, Asset Services). Citco operates within a highly regulated and data-intensive sector, demanding precision, reliability, and robust security in all its operations and technological solutions.

Company Size: Large Enterprise (Citco has staff across 80 offices worldwide, indicating a global footprint and a significant employee base, likely in the thousands). This size suggests established processes, dedicated departments, and opportunities for cross-functional collaboration across diverse business units.

Founded: Citco was founded in 1952, signifying a long history and deep expertise in its service areas. This longevity implies stability, a strong market presence, and a culture that has evolved over decades, likely balancing tradition with innovation.

Team Structure:

• Global Design Team: The Senior Product Designer will be part of a global Design team, indicating a distributed yet connected network of design professionals.

• Reporting Structure: Reports to the EMEA Design Manager, suggesting a regional leadership structure within the global design function.

• Cross-functional Collaboration: Works closely with business stakeholders, technical groups, and a multi-disciplinary project group within an agile delivery context. This requires strong communication and collaboration skills to bridge the gap between design, business needs, and technical implementation.

Methodology:

• Design-Led Delivery: The team emphasizes a design-driven approach to product development, translating enterprise strategy into user experiences.

• Agile Development: Operates within agile methodologies, requiring iterative design, continuous feedback, and close collaboration with development teams.

• Systems Thinking & Process Automation: Focus on tackling complex enterprise challenges through systems thinking, with a specific emphasis on designing for business process automation platforms.

• Data-Driven Design: While not explicitly stated, the nature of financial services and enterprise platforms implies a strong reliance on data to inform design decisions and measure impact.

Company Website: www.citco.com

📝 Enhancement Note: Citco's position as a global leader in financial services means that design solutions must be scalable, secure, and compliant. The company's long history suggests a stable environment, while the focus on "Digital Transformation" and "GenAI" indicates a commitment to modernization.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a highly experienced individual contributor who is expected to lead design initiatives, mentor others, and influence product strategy. The role is pivotal in translating high-level enterprise goals into practical, user-centered design solutions for critical internal platforms.

Reporting Structure: The role reports to the EMEA Design Manager, indicating a clear line of accountability within the regional design leadership. This structure provides opportunities for mentorship and strategic guidance from experienced design leadership.

Operations Impact: The Senior Product Designer will have a significant impact on operational efficiency and effectiveness by spearheading the design of a bespoke business process automation platform. Their work will directly influence how employees perform critical tasks, potentially leading to cost savings, reduced errors, and improved productivity across the organization. The role also contributes to broader digital transformation and innovation efforts.

Growth Opportunities:

• Leadership Development: Potential to move into a Design Lead or Managerial role, overseeing design projects or teams, especially within the EMEA region or specific program areas.

• Specialization: Opportunity to deepen expertise in enterprise UX, process automation design, financial services technology, or emerging areas like GenAI applications in design.

• Cross-Portfolio Exposure: As part of a global design team, there's a chance to contribute to a diverse portfolio of projects, gaining exposure to different business challenges and technological solutions.

• Strategic Influence: The role offers a chance to influence product strategy and roadmap for critical automation platforms, contributing to long-term business objectives.

• Mentorship: Opportunity to mentor junior designers, developing leadership and coaching skills.

📝 Enhancement Note: The "strategic multi-year program" aspect suggests that this role offers deep engagement and the potential for significant personal and professional development within a key initiative for Citco.

🌐 Work Environment

Office Type: The role is based in Dublin, Ireland, at Custom House Plaza, International Financial Services Centre (IFSC). This location suggests a modern, professional office environment within a hub for financial services and technology companies.

Office Location(s): Custom House Plaza Block 6, International Financial Services Centre, Dublin 1, Co. Dublin, Ireland. This is a prime business district location in Dublin, likely offering good accessibility via public transport and proximity to amenities.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with a multi-disciplinary project group, product managers, and technical teams. The office environment likely supports this through shared workspaces, meeting rooms, and collaborative tools.

• Operations Tools & Technology: Access to industry-standard design software (Figma, FigJam), prototyping tools, and potentially internal systems for project management and communication.

• Team Interaction: Opportunities for regular interaction with local and global design teams, as well as business and technology stakeholders, fostering a dynamic and interconnected work experience.

Work Schedule:

• The standard working hours are 40 hours per week, Monday to Friday.

• As an on-site role, consistent presence in the Dublin office is expected. Flexibility in start/end times may be available, subject to operational needs and management approval, allowing for effective management of design tasks and team collaboration.

📝 Enhancement Note: Working within the IFSC in Dublin places the candidate in a vibrant professional ecosystem, potentially offering networking opportunities and access to a skilled talent pool. The on-site requirement emphasizes the importance of in-person collaboration for this senior design role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications, experience, and alignment with the role's requirements.

• Hiring Manager Interview: An in-depth discussion with the EMEA Design Manager to explore your design philosophy, experience with complex systems, and suitability for the senior role.

• Portfolio Presentation & Case Study: A dedicated session where you will present a curated selection of your work, focusing on 1-2 relevant case studies that demonstrate your process, problem-solving skills, and impact, particularly related to enterprise design or process automation.

• Cross-Functional Team Interview: An interview with key stakeholders from product management, engineering, or business units to assess your collaboration skills, communication style, and ability to work within an agile, multi-disciplinary environment.

• Final Interview/Debrief: Potentially a final discussion with senior leadership or HR to cover overall fit, career aspirations, and compensation expectations.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best showcase your experience with enterprise systems, process automation, or complex workflow design.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process you followed, the challenges encountered, your solutions, and the measurable outcomes or impact.

• Highlight Process & Rationale: Emphasize your thought process, the rationale behind your design decisions, and how you used UCD principles and systems thinking.

• Showcase Tools & Techniques: Demonstrate your proficiency with tools like Figma and your application of methodologies like journey mapping and usability testing.

• Quantify Impact: Whenever possible, present data, metrics, or user feedback that illustrates the positive impact of your designs on users and the business.

Challenge Preparation:

• Understand the Context: Research Citco, its services, and the financial services industry. Consider the unique challenges of designing for enterprise automation and internal platforms.

• Prepare for Design Exercises: Be ready for potential design exercises or whiteboard challenges that assess your problem-solving skills, systems thinking, and ability to articulate design concepts under pressure.

• Think Systems: Practice thinking about how different components of a system interact and how to design for scale, efficiency, and user adoption in a complex organizational setting.

📝 Enhancement Note: Given the seniority and focus on enterprise automation, expect the interview process to heavily scrutinize your ability to handle complexity, manage stakeholder expectations, and demonstrate tangible business impact through design.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Mastery is expected for creating high-fidelity mockups and interactive prototypes.

• FigJam: Likely used for collaborative ideation, whiteboarding, journey mapping, and workshop facilitation.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools (e.g., InVision, Axure) might be beneficial but Figma is the primary focus.

• User Research Platforms: Experience with tools for conducting and analyzing user interviews, surveys, and usability tests (e.g., UserTesting.com, Maze, Hotjar).

Analytics & Reporting:

• Data Analysis Tools: Familiarity with tools that can help analyze user behavior data (e.g., Google Analytics, Amplitude, Mixpanel) to inform design decisions.

• Reporting Dashboards: Experience in interpreting and potentially contributing to reports that track user engagement, task completion rates, and system performance.

CRM & Automation:

• CRM Systems: While not a primary design tool, understanding how designs integrate with CRM systems (e.g., Salesforce) can be advantageous, especially if the automation platform interacts with sales or client management processes.

• Workflow Automation Platforms: Experience or a strong understanding of the principles behind designing for business process automation (BPA) or Robotic Process Automation (RPA) platforms.

📝 Enhancement Note: The emphasis on Figma and FigJam suggests a modern design workflow. Proficiency in these tools is critical. The role might involve designing interfaces for custom-built automation solutions, requiring a deep understanding of user flows and system logic rather than just visual aesthetics.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core commitment to understanding and prioritizing user needs in all design decisions, ensuring that solutions are intuitive and effective.

• Collaboration & Teamwork: Fostering a collaborative environment where ideas are shared openly, feedback is constructive, and cross-functional teams work cohesively towards common goals.

• Innovation & Continuous Improvement: Encouraging a mindset of exploring new ideas, embracing digital transformation, and continuously seeking ways to optimize processes and user experiences.

• Excellence & Precision: Upholding high standards of quality, accuracy, and reliability in design work, reflecting the critical nature of financial services operations.

• Data-Driven Decision Making: Utilizing data and user insights to inform design strategies and measure the impact of design solutions.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with product management, engineering, business stakeholders, and other design teams to ensure holistic product development.

• Agile & Iterative: Embracing an agile approach with open communication, regular feedback loops, and iterative design cycles.

• Knowledge Sharing: Contributing to a culture of learning by sharing expertise, best practices, and insights within the design team and across the organization.

• Proactive Communication: Maintaining clear, consistent, and transparent communication with all stakeholders regarding design progress, challenges, and decisions.

📝 Enhancement Note: Citco's culture, as implied by its industry and operational focus, likely values professionalism, attention to detail, and a commitment to delivering robust solutions. The design team's culture will reflect this, emphasizing collaborative problem-solving and impactful design outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Systems: Designing for intricate, multi-layered enterprise automation platforms requires deep analytical skills and the ability to manage significant complexity.

• Balancing User Needs with Business Requirements: Effectively mediating between diverse user needs and stringent business/technical constraints within a regulated financial environment.

• Driving Adoption of New Platforms: Ensuring that new or redesigned automation tools are adopted smoothly by users who may be accustomed to existing processes.

• Navigating Stakeholder Alignment: Gaining consensus and managing expectations across various business units and technical teams with potentially differing priorities.

• Staying Ahead of Technological Advancements: Keeping pace with evolving technologies like GenAI and integrating them effectively into design strategies for automation.

Learning & Development Opportunities:

• Deep Dive into Financial Services: Gaining specialized knowledge of the fund services and corporate governance sectors, enhancing your ability to design for industry-specific challenges.

• Mastering Enterprise UX: Developing advanced skills in designing for complex, large-scale enterprise applications and internal tools.

• Exposure to Digital Transformation & GenAI: Participating in cutting-edge projects that leverage digital transformation strategies and explore the application of Generative AI in product design.

• Leadership and Mentorship: Taking on responsibilities that foster leadership skills, including mentoring junior designers and leading key design initiatives.

• Industry Conferences & Training: Opportunities to attend relevant design and technology conferences or pursue certifications to expand your skill set.

📝 Enhancement Note: The challenges presented are typical for senior roles in enterprise design within large corporations. The growth opportunities highlight how embracing these challenges can lead to significant career development and specialized expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the design of a complex enterprise system or process automation tool. What were the key challenges, your approach, and the outcome?"

  • Preparation: Prepare a detailed case study showcasing your end-to-end process, emphasizing systems thinking, stakeholder management, and quantifiable results.

• "How do you balance user needs with business objectives and technical constraints, especially in a regulated industry like financial services?"

  • Preparation: Be ready to discuss trade-offs, prioritization frameworks, and how you advocate for the user while ensuring business viability and technical feasibility.

• "Walk us through your process for conducting user research and usability testing for a new feature or platform. How do you translate findings into actionable design improvements?"

  • Preparation: Outline your research methodologies, tools, and how you synthesize qualitative and quantitative data into design iterations.

Company & Culture Questions:

• "What do you know about Citco and its role in the financial services industry? How do you see design contributing to our strategic goals?"

  • Preparation: Research Citco's services, market position, and recent news. Frame your understanding of design's strategic value in terms of efficiency, user experience, and innovation.

• "How do you approach collaboration within a multi-disciplinary, agile team? Describe your experience working with product managers and engineers."

  • Preparation: Provide examples of successful cross-functional collaboration, highlighting your communication style, flexibility, and ability to foster strong working relationships.

• "This role involves designing for internal business processes. How does your approach differ from designing for external customer-facing products?"

  • Preparation: Discuss the unique considerations for internal tools, such as efficiency, task completion, integration with existing workflows, and user training needs.

Portfolio Presentation Strategy:

• Focus on Impact: Select projects that clearly demonstrate the business value and user benefits derived from your design work.

• Articulate Your Role: Be specific about your contributions, especially if projects were collaborative.

• Show, Don't Just Tell: Use visuals, prototypes, and clear explanations to convey your design thinking and solutions effectively.

• Be Prepared for Questions: Anticipate questions about your design choices, challenges, and how you would approach future problems.

📝 Enhancement Note: The interview process will likely assess not only your design skills but also your strategic thinking, business acumen, and ability to operate effectively within a large, established financial services organization.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Oracle Cloud Candidate Experience portal link.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 key projects that best demonstrate your experience with enterprise-level design, process automation, or complex systems. Focus on showcasing your end-to-end design process and measurable outcomes.

• Resume Optimization: Update your resume to clearly articulate your 5-10 years of relevant experience, emphasizing achievements in product design, UCD, systems thinking, and agile environments. Use keywords from the job description like "Product Design," "User-Centered Design," "Figma," and "Enterprise."

• Interview Preparation: Practice walking through your portfolio projects, articulating your design rationale, and preparing answers to common interview questions related to strategy, collaboration, and problem-solving.

• Company Research: Thoroughly research The Citco Group Limited, its services, and its position in the financial services industry. Understand the company's focus on digital transformation and automation to better align your responses with their objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with The Citco Group Limited hiring organization before making application decisions.