Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: PayJoy

Location: Bogotá, Colombia / Mexico City, Mexico

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-09-17

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end product design, encompassing visual design, user experience (UX), and product strategy for core experiences across iOS, Android, and desktop web platforms.

• Elevate the visual polish and aesthetic quality of existing products through meticulous attention to typography, layout, spacing, and component design.

• Champion a holistic design approach, balancing visual excellence with user needs, business objectives, and product performance metrics.

• Foster strong cross-functional collaboration with Product Management, Engineering, and Marketing teams to influence product strategy and execution.

• Develop and refine design systems, create interactive prototypes, conduct user research, and leverage AI tools to enhance the design workflow and product innovation.

📝 Enhancement Note: This role is positioned as a Senior Product Designer with a strong emphasis on visual craft and strategic product input, rather than a pure UX or UI specialist. The core responsibilities suggest a blend of hands-on design execution and significant influence on product direction, particularly in enhancing the visual appeal and user experience of existing offerings. The "ownership across visual design, UX, and product strategy" indicates a need for a designer who can operate independently and contribute to high-level decision-making.

📈 Primary Responsibilities

• Lead the visual design efforts for core product experiences, focusing on enhancing typography, layout, spacing, and component aesthetics to achieve a high level of polish across all platforms.

• Develop and execute user experience (UX) strategies that align with business goals and user needs, ensuring intuitive and effective product interactions.

• Contribute significantly to product strategy by providing design insights and perspectives that drive innovation and market competitiveness.

• Design and maintain scalable design systems, ensuring consistency and efficiency in product development across multiple platforms (iOS, Android, Web).

• Create high-fidelity prototypes to effectively communicate design concepts, gather feedback, and facilitate user testing.

• Conduct comprehensive user research to understand user behaviors, needs, and pain points, translating insights into actionable design improvements.

• Collaborate closely with Product Managers to define product requirements, roadmaps, and feature sets, ensuring design alignment with business objectives.

• Partner with Engineering teams to ensure accurate and high-quality implementation of designs, troubleshooting any technical challenges that arise.

• Work with Marketing teams to ensure brand consistency and effective product storytelling through design.

• Present and defend design decisions confidently to various stakeholders, including senior leadership, articulating the rationale behind choices and their expected impact.

• Integrate AI tools into the design workflow to explore new design possibilities, optimize processes, and enhance efficiency.

• Analyze product performance metrics and user feedback to iterate on designs and drive continuous improvement.

📝 Enhancement Note: The primary responsibilities highlight a multifaceted role that extends beyond traditional design execution. The emphasis on "raising the visual quality bar," "balancing visual excellence with UX, business goals, and product performance," and "demonstrating seniority by presenting, explaining, and defending design decisions" points to a need for a designer who can not only execute but also strategize and influence. The requirement to work across multiple platforms (iOS, Android, Web) suggests a need for adaptability and broad design skill.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 5-10 years of professional experience in product design, with a proven track record of designing and shipping successful digital products across multiple platforms.

Required Skills:

• Extensive experience with Figma for design, prototyping, and collaboration.

• Strong UX fluency, with a deep understanding of user-centered design principles and methodologies.

• Proven experience in developing and maintaining robust Design Systems.

• Exceptional visual design craft, with a keen eye for detail in typography, layout, color, and composition.

• Demonstrated ability to conduct user research, analyze findings, and translate them into effective design solutions.

• Strong presentation skills, with the ability to articulate design concepts and rationale clearly and persuasively in both English and Spanish.

• Business and metrics fluency, with the ability to understand and integrate business goals and performance indicators into design decisions.

• Proficiency in leveraging AI tools within design workflows for efficiency and innovation.

• Experience designing for native iOS and Android platforms.

• Experience designing for desktop/web platforms.

• Proven ability to manage stakeholders effectively and collaborate across cross-functional teams. Preferred Skills:

• Experience creating and maintaining scalable design systems.

• Experience with advanced prototyping techniques.

• Familiarity with analytics and metrics tools to inform design decisions.

• Ability to understand and work with product/business queries and data.

• Experience integrating AI tools into design workflows.

• Experience with branding and brand asset creation.

• Skills in illustration and vector graphics.

• Experience working in a branding or design studio environment.

• Experience implementing AI in business processes.

• Advanced English proficiency (written and spoken).

📝 Enhancement Note: The qualifications emphasize a blend of technical design skills, strategic thinking, and soft skills crucial for a senior role. The "must-have" list is particularly demanding, requiring a designer who is proficient in a wide array of tools and methodologies, including AI. The preference for branding and illustration skills suggests that PayJoy values a holistic approach to design that can extend beyond core product interfaces.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating end-to-end product design ownership from concept to launch.

• For each case study, clearly articulate the problem statement, your role and responsibilities, the design process followed (including research, ideation, wireframing, prototyping, visual design, and testing), and the final solution.

• Highlight projects that demonstrate strong visual design craft, including examples of typography, layout, and component polish.

• Include examples of your experience with design systems, showcasing how you’ve contributed to or utilized them to ensure consistency and scalability.

• Present projects that illustrate your UX fluency, including user flows, wireframes, and user research insights.

• Demonstrate your ability to work across multiple platforms (iOS, Android, Web) within your case studies.

• If applicable, include examples of how you’ve integrated AI tools into your design process or how your designs have supported AI-driven features.

• Quantify the impact of your designs using relevant metrics (e.g., conversion rate improvements, user engagement increases, task completion rates). Process Documentation:

• Be prepared to discuss your typical design process and how you adapt it based on project needs and constraints.

• Detail your approach to user research, including methodologies used and how insights are translated into design decisions.

• Explain your experience with design system development and maintenance, including your approach to component creation, documentation, and governance.

• Describe how you collaborate with Product Managers and Engineers throughout the product development lifecycle, emphasizing communication and feedback loops.

• Provide examples of how you have analyzed product performance data and user feedback to iterate on designs and drive improvements.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. It needs to go beyond just showcasing aesthetics and demonstrate strategic thinking, problem-solving, and measurable impact. The emphasis on AI tools and cross-platform design suggests that candidates should curate their portfolio to specifically address these requirements, perhaps by including case studies that highlight these aspects prominently.

💵 Compensation & Benefits

Salary Range:

Based on the location (Bogotá, Colombia and Mexico City, Mexico), experience level (5-10 years), and the seniority of the role, the estimated annual salary range for a Senior Product Designer is:

• Bogotá, Colombia: COP 90,000,000 - COP 150,000,000

• Mexico City, Mexico: MXN 600,000 - MXN 1,000,000

📝 Enhancement Note: Salary ranges are estimates based on market research for Senior Product Designer roles in Bogotá, Colombia, and Mexico City, Mexico. These estimates consider factors such as cost of living, industry benchmarks for tech roles, and the specific responsibilities outlined in the job description. Actual compensation may vary based on individual experience, negotiation, and the company's compensation structure.

Benefits:

• Comprehensive Health Coverage: 100% company-funded health, dental, and vision discount plan for employees and immediate family members.

• Life Insurance: Provided for peace of mind.

• Technology & Wellness Perks:

  • Phone finance assistance.
  • Headphone allowance.
  • Home office equipment support.
  • General wellness perks.

• Financial Incentives:

  • 30 days of Christmas bonus.
  • 13% Saving funds contribution.
  • Monthly grocery coupons ($2,000 MXN).

• Time Off & Premiums:

  • 20 days of paid vacation.
  • 50% Vacation premium on top of regular pay.

• Professional Development & Travel:

  • $2,000 USD annual Co-working Travel perk.
  • $2,000 USD annual Professional Development perk for continuous learning and skill enhancement.

• Workplace Amenities: Catered lunches provided.

Working Hours: The standard working hours are approximately 40 hours per week, aligning with typical full-time employment in the tech industry. Flexibility may be offered based on team needs and individual arrangements, consistent with a hybrid work model.

📝 Enhancement Note: The benefits package is quite generous, particularly the professional development and co-working travel perks, which indicate a company that invests in employee growth and a flexible work environment. The inclusion of specific financial perks like Christmas bonus and saving funds are also notable.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech / Credit Provider. PayJoy operates in the financial technology sector, specifically as a credit provider focused on underserved customers in emerging markets. This industry context implies a focus on innovation, data security, regulatory compliance, and a mission-driven approach to financial inclusion.

Company Size: PayJoy is a growing company, indicated by its mission-driven nature and expansion across multiple countries. This suggests an environment that offers opportunities for impact and growth, potentially with a dynamic and evolving organizational structure.

Founded: PayJoy was founded with a mission to provide financial stability and success to under-served customers, utilizing patented technology for secured credit. This foundation emphasizes innovation, social impact, and a commitment to financial inclusion.

Team Structure:

• The Product Design team is likely integrated within broader Product and Engineering departments.

• Designers will work in cross-functional squads or pods, collaborating closely with Product Managers, Engineers, and potentially Marketing specialists.

• Senior designers are expected to mentor junior team members and influence design direction.

• The reporting structure will likely involve a Design Lead or Head of Product, with direct collaboration across various business units. Methodology:

• Data-Driven Design: Emphasizes the use of machine learning, data science, and AI for product development and decision-making.

• Agile Development: Likely employs agile methodologies for rapid iteration and continuous delivery of product features.

• User-Centricity: Focuses on understanding and serving the needs of under-served customers in emerging markets.

• Mission-First Approach: Driven by the company's mission as a Public Benefit Corporation to create positive social impact.

Company Website: https://www.payjoy.com/

📝 Enhancement Note: PayJoy's identity as a Public Benefit Corporation and its mission to serve under-served populations are key cultural differentiators. This suggests that candidates who are motivated by social impact and financial inclusion will find a strong cultural fit. The company's reliance on technology, AI, and data science indicates a forward-thinking and innovative environment.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role. It signifies a position of significant responsibility, requiring independent contribution, leadership in design execution, and strategic influence. Senior designers are expected to mentor others, drive best practices, and take ownership of complex product areas.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager, Head of Design, or a Director of Product. They will work collaboratively within cross-functional teams, reporting on progress and design decisions to relevant leads and stakeholders.

Operations Impact: The Senior Product Designer's work will directly impact PayJoy's ability to acquire and retain customers by enhancing the usability, visual appeal, and overall effectiveness of its core products. Their contributions will influence key business metrics such as customer acquisition, engagement, conversion rates, and customer satisfaction, ultimately supporting the company's mission of financial inclusion and sustainable growth.

Growth Opportunities:

• Leadership Development: Potential to move into a Lead Product Designer, Design Manager, or Head of Design role, overseeing teams and strategic design initiatives.

• Specialization: Opportunity to deepen expertise in specific areas such as mobile-native design, design systems, UX research, or AI-driven design.

• Cross-functional Exposure: Gain deeper insights into Product Management, Engineering, Data Science, and Marketing, fostering a holistic understanding of product development.

• Impactful Projects: Contribute to projects with significant social impact, directly supporting PayJoy's mission to empower under-served communities.

• Continuous Learning: Access to professional development budgets for conferences, courses, and workshops, encouraging ongoing skill enhancement in design and related technological fields.

📝 Enhancement Note: The growth opportunities for a Senior Product Designer at PayJoy are substantial, given the company's mission and its focus on innovation. The dual locations also present possibilities for broader regional exposure. The role is positioned for individuals who want to make a tangible impact and grow their leadership capabilities within a mission-driven tech company.

🌐 Work Environment

Office Type: The role is described as Hybrid, indicating a blend of remote work and in-office presence. This suggests a modern work environment that values flexibility while also promoting in-person collaboration and team cohesion.

Office Location(s): The position is open in two vibrant, major cities: Bogotá, Colombia, and Mexico City, Mexico. Both locations offer a dynamic urban setting with access to talent, cultural activities, and professional networking opportunities. Specific office details regarding amenities and accessibility would typically be available upon inquiry or during the interview process.

Workspace Context:

• Collaborative Environment: The hybrid model and cross-functional team structure foster a collaborative atmosphere, encouraging idea sharing and problem-solving.

• Technology & Tools: Employees are expected to have access to and proficiency with industry-standard design tools, with an emphasis on Figma and AI integration. The company also provides support for home office equipment.

• Team Interaction: Opportunities for regular team interaction through scheduled meetings, design critiques, and informal check-ins, both in-person and virtually.

• Company Culture: The environment is likely fast-paced, mission-driven, and focused on innovation, with an emphasis on transparency and direct communication.

Work Schedule: A standard 40-hour work week is expected, with potential for flexibility. The hybrid nature allows for a balance between focused individual work and collaborative team sessions, accommodating various work styles and personal needs.

📝 Enhancement Note: The hybrid nature of the role in two major Latin American capitals presents an attractive work environment for many professionals. The emphasis on collaboration and the use of modern tools suggests a progressive workplace.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Initial review of resumes and portfolios to assess qualifications and experience against the role requirements.

2. Hiring Manager Interview: A conversation with the hiring manager to discuss your background, experience, design philosophy, and alignment with the team's needs. This stage will likely delve into your portfolio and your approach to key challenges.

3. Design Challenge/Portfolio Review: A dedicated session to present and walk through 1-2 key case studies from your portfolio. This is where you'll demonstrate your visual craft, UX thinking, problem-solving skills, and ability to articulate design decisions and their impact. Expect to discuss your process, rationale, and any metrics associated with your work.

4. Cross-functional Interviews: Meetings with members of the Product, Engineering, and potentially Marketing teams. These interviews will assess your ability to collaborate effectively, communicate technical design concepts, and understand business objectives.

5. Final Interview: A meeting with senior leadership or a key stakeholder to discuss strategic alignment, cultural fit, and overall suitability for the Senior Product Designer role.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that best represent the requirements of this specific role: strong visual design, UX fluency, multi-platform experience (iOS, Android, Web), design systems, and ideally, integration of AI tools or business metrics.

• Tell a Story: For each case study, clearly outline the problem, your specific role and contributions, the process you followed, the challenges you encountered, your solutions, and the measurable outcomes. Use visuals effectively to support your narrative.

• Highlight Ownership & Impact: Clearly articulate your individual contributions, especially if working in a team. Quantify the impact of your design decisions with data and metrics whenever possible.

• Showcase Visual Polish: Ensure your portfolio itself is visually polished and easy to navigate. This is a direct reflection of your visual design skills.

• Prepare for Discussion: Be ready to discuss your design choices in detail, defend your rationale, and answer questions about your process, tools, and how you handle feedback and constraints.

Challenge Preparation:

• Understand the Goal: If a design challenge is given, focus on understanding the core problem and business objectives.

• Time Management: Allocate your time effectively across research, ideation, design, and presentation.

• Process Articulation: Be prepared to explain your thought process, even if you can't complete the design entirely.

• Stakeholder Mindset: Frame your solutions with the business and user in mind. Consider how your design would be implemented and measured.

📝 Enhancement Note: The interview process is comprehensive, with a strong emphasis on the portfolio review. Candidates should prepare to deeply discuss their case studies, demonstrating not just design execution but also strategic thinking and the ability to articulate their impact. The inclusion of cross-functional interviews highlights the collaborative nature of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The central tool for design, prototyping, and collaboration. Expect extensive use for UI design, wireframing, prototyping, and design system management.

• Prototyping Tools: While Figma has strong prototyping capabilities, experience with other tools like InVision, ProtoPie, or similar may be beneficial for more complex interactions.

• AI Design Tools: Proficiency or willingness to learn and integrate AI-powered design assistants and tools (e.g., for content generation, image enhancement, workflow automation).

Analytics & Reporting:

• Product Analytics Platforms: Familiarity with tools like Google Analytics, Amplitude, Mixpanel, or similar for tracking user behavior, conversion rates, and product performance.

• Data Visualization Tools: Experience interpreting data presented in dashboards (e.g., Tableau, Power BI, Looker) to inform design decisions.

CRM & Automation:

• While not directly a designer's tool, understanding how designs integrate with CRM systems (e.g., Salesforce) and marketing automation platforms can be advantageous for context.

📝 Enhancement Note: Figma is explicitly mentioned as a "must-have." The emphasis on AI tools suggests that candidates should be comfortable exploring and adopting new technologies that enhance the design workflow. Familiarity with analytics tools is crucial for demonstrating business impact.

👥 Team Culture & Values

Operations Values:

• Ownership: Taking responsibility for design outcomes and driving projects to completion with a high degree of autonomy.

• Break Through Walls: Proactively identifying and overcoming obstacles to achieve design goals and deliver innovative solutions.

• Live Communication: Engaging in open, honest, and direct communication, fostering transparency and constructive feedback within the team.

• Transparency & Directness: Valuing clear and straightforward communication, especially in feedback and decision-making processes.

• Focus on Scale: Designing solutions that are scalable, efficient, and can support PayJoy's growth and reach across emerging markets.

• Work-Life Balance: Promoting a sustainable work environment that respects personal time and well-being.

• Embrace Diversity: Valuing diverse perspectives and backgrounds, fostering an inclusive environment where all team members can contribute.

• Speed: Operating with agility and efficiency to deliver value quickly, while maintaining quality.

• Active Listening: Emphasizing the importance of truly understanding user needs, stakeholder perspectives, and team feedback.

Collaboration Style:

• Cross-functional Integration: Actively collaborating with Product Managers, Engineers, and Marketing to ensure a cohesive product vision and execution.

• Design Critiques: Participating in and leading design reviews to provide and receive constructive feedback, fostering continuous improvement.

• Knowledge Sharing: Willingness to share expertise, best practices, and learnings with the broader design and product teams.

• Data-Informed Dialogue: Engaging in discussions grounded in data and user insights to support design decisions and problem-solving.

📝 Enhancement Note: PayJoy's listed company principles (Ownership, Break Through Walls, Live Communication, Transparency & Directness, Focus on Scale, Work-Life Balance, Embrace Diversity, Speed, Active Listening) directly translate into the expected team culture and collaboration style. Designers are expected to be proactive, communicative, and focused on impact and efficiency within a diverse and inclusive environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Raising the Visual Bar: Elevating the aesthetic quality of products that may currently lack polish requires strong visual design skills, attention to detail, and the ability to influence stakeholders on design standards.

• Multi-Platform Design Complexity: Designing consistently and effectively across iOS, Android, and web platforms demands a deep understanding of platform-specific conventions and a robust design system.

• Balancing Competing Priorities: Integrating visual excellence with user experience, business goals, and product performance metrics requires strategic prioritization and negotiation.

• Building from Scratch: Creating polished components and surfaces where existing design patterns are limited necessitates strong foundational design skills and creativity.

• AI Integration: Successfully incorporating AI tools into existing workflows and potentially designing AI-powered features requires continuous learning and adaptation.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to refine skills in visual design, UX research, interaction design, and design systems through hands-on project work and company-provided training.

• Product Strategy Influence: Developing a deeper understanding of business strategy and contributing to product roadmaps, moving beyond pure execution.

• Cross-Functional Expertise: Gaining insights into product management, engineering processes, and marketing strategies through close collaboration.

• Leadership Mentorship: Potential to be mentored by senior leaders and to mentor junior designers, developing leadership capabilities.

• Industry Trends: Staying abreast of the latest trends in Fintech, AI in design, and mobile/web design through conferences and professional development perks.

📝 Enhancement Note: The challenges presented are directly tied to the responsibilities of the role, particularly the emphasis on visual polish and multi-platform design. The growth opportunities are framed around developing both hard and soft skills essential for career advancement in product design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you significantly improved the visual quality of a product. What was your process, and what was the impact?" (Focus on typography, layout, polish, and metrics).

• "How do you approach designing for multiple platforms (iOS, Android, Web) while maintaining a cohesive user experience and brand identity? Walk me through an example using your portfolio." (Highlight design system usage and platform considerations).

• "Tell me about a situation where you had to balance competing design priorities (e.g., user needs vs. business goals vs. technical constraints). How did you navigate it, and what was the outcome?" (Demonstrate problem-solving and negotiation skills).

• "How have you integrated AI tools into your design workflow, or how would you propose doing so for a product like ours?" (Showcase AI fluency and forward-thinking). Company & Culture Questions:

• "What interests you most about PayJoy's mission and our work with under-served customers?" (Connect your passion to the company's social impact).

• "Based on your understanding of PayJoy, how would you approach enhancing the visual design of our core product experiences?" (Demonstrate research and strategic thinking).

• "How do you handle constructive criticism or disagreement on design decisions from stakeholders or team members?" (Highlight communication and collaboration style). Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of PayJoy and the role, then dive into 1-2 carefully selected case studies. For each case study:

  1. Context: Briefly introduce the product/feature and the problem it aimed to solve.
  2. Your Role: Clearly state your responsibilities and contributions.
  3. Process: Detail your design process (research, ideation, wireframing, prototyping, visual design, testing). Use visuals to illustrate each stage.
  4. Solution: Showcase the final design, highlighting key features and visual elements.
  5. Impact: Present the results and metrics achieved. Discuss lessons learned.

• Visuals: Use high-quality mockups, wireframes, user flows, and potentially short video walkthroughs.

• Storytelling: Frame your presentation as a narrative, guiding the interviewers through your problem-solving journey.

• Engagement: Be prepared to pause for questions and engage in a discussion about your work.

📝 Enhancement Note: The interview preparation tips are designed to help candidates showcase their strengths in visual design, strategic thinking, cross-functional collaboration, and their understanding of PayJoy's mission and technical landscape. Emphasizing portfolio case studies that align with the job description's key requirements is crucial.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on jobs.lever.co.

• Tailor Your Resume: Ensure your resume clearly highlights your experience with Figma, visual design, UX methodologies, design systems, multi-platform design (iOS, Android, Web), and any experience with AI tools or business metrics. Quantify achievements wherever possible.

• Curate Your Portfolio: Select 2-3 of your most relevant case studies that demonstrate your expertise in visual design, UX strategy, cross-platform design, and ideally, your ability to integrate AI or drive measurable business impact. Ensure your portfolio is easily navigable and visually polished.

• Prepare Your Presentation: Practice walking through your selected portfolio case studies, focusing on clearly articulating your process, rationale, contributions, and the outcomes achieved. Be ready to discuss how you would approach PayJoy's design challenges.

• Research PayJoy: Understand PayJoy's mission, their product, their market, and their company values. Prepare thoughtful questions about the role, the team, and the company's design culture and strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.