Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: ComPsych Corporation

Location: British Columbia, Canada

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-10-03

Experience Level: 5-10 Years

Remote Status: Remote Solely

🚀 Role Summary

• Lead end-to-end design initiatives for behavioral health and absence management experiences, from discovery through execution.

• Champion user research and data-driven decision-making to elevate design maturity within product teams.

• Leverage AI tools to accelerate the design process, synthesize research, and create more efficient workflows.

• Translate complex, ambiguous problems into elegant, user-centered solutions that align with business objectives.

• Contribute to the evolution of design systems, visual language, and core design principles within a new, AI-native product design group.

📝 Enhancement Note: This role is positioned within a newly formed product design group reporting to the Chief Strategy Officer, indicating a strategic focus on design's impact on business outcomes and a high degree of influence for the Senior Product Designer. The emphasis on AI-native design suggests a forward-thinking approach to product development and a need for designers comfortable with emerging technologies.

📈 Primary Responsibilities

• Own the complete design lifecycle for assigned product initiatives, including problem framing, user research, prototyping, and final delivery.

• Drive adoption of user research methodologies and data analysis to inform design decisions and measure user outcomes.

• Utilize AI for research synthesis, rapid prototyping, exploration of design concepts, and documentation to reduce time-to-insight and user impact.

• Collaborate closely with Product Managers, Engineers, and Subject Matter Experts to transform high-stakes, ambiguous challenges into testable and successful user experiences.

• Actively participate in design critiques, brainstorming sessions, and contribute to the long-term product vision, design systems, and visual language.

• Develop comprehensive journey maps and service blueprints to illustrate and optimize the end-to-end user and internal stakeholder experience.

• Employ compelling storytelling techniques to articulate user needs, advocate for innovative solutions, and align user outcomes with strategic business goals.

📝 Enhancement Note: The core responsibilities highlight a blend of individual contribution and team leadership in design. The emphasis on "reducing the time from insight to user outcome" through AI tools suggests a performance-driven environment where efficiency and rapid iteration are highly valued. The expectation to "raise the design maturity" implies a mentorship and advocacy role.

🎓 Skills & Qualifications

Education: Not explicitly stated, but a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is typically expected for a Senior Product Designer role, or equivalent practical experience.

Experience: 5-10 years of demonstrated experience in product design, UX design, or a closely related field, with a proven track record of owning and delivering complex digital products.

Required Skills:

• Demonstrated ability to own and execute end-to-end experience design, from problem definition to iterative, data-led refinement.

• Strong core UX design skills, including wireframing, prototyping, user flows, and interaction design.

• Proven craft in executing elegant and user-friendly interfaces.

• Experience designing solutions within complex product domains, demonstrating systems thinking.

• Fluency with AI as a working tool for tasks such as research synthesis, prototyping, and iterative design.

• Familiarity with Large Language Models (LLMs), understanding their capabilities, constraints, and human factors for responsible design.

• Ability to articulate design processes and decisions with strong rationale, effectively persuading peers and executives.

• Experience working within Agile product delivery teams.

• Strong mobile design skills and a solid understanding of mobile-first principles.

• Expertise in accessibility and working knowledge of WCAG 2.2 standards. Preferred Skills:

• Experience in behavioral health, absence management, or other regulated, data-sensitive industries.

• A track record of raising design maturity in teams through mentorship, critique, or systems thinking.

• Experience creating comprehensive journey maps and service blueprints.

• Proficiency in using design systems and contributing to their evolution.

• Strong visual design skills and a well-defined visual language.

📝 Enhancement Note: The requirements emphasize a blend of technical design skills, strategic thinking, and adaptability to new technologies like AI. The preference for experience in regulated industries like behavioral health suggests a need for an understanding of data privacy, compliance, and user sensitivity. The explicit mention of "raising design maturity" indicates a need for leadership potential and influence beyond individual contributions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design ownership, detailing problem framing, research, ideation, prototyping, and user testing for at least 2-3 complex projects.

• Demonstrate a strong understanding of UX principles, interaction design, and visual craft across diverse platforms, with a focus on mobile where applicable.

• Include case studies that highlight the impact of AI tools in your design process, such as accelerated research synthesis, rapid prototyping, or improved iteration cycles.

• Present evidence of working within Agile environments, including collaboration with product managers and engineers, and how you navigated trade-offs.

• Clearly articulate your design rationale, user-centered decision-making process, and how you incorporated user feedback and data into your designs. Process Documentation:

• Detail your approach to user research, including methods used (e.g., interviews, surveys, usability testing) and how insights were synthesized and applied.

• Illustrate your prototyping process, from low-fidelity wireframes to high-fidelity interactive prototypes, and how they facilitated design validation.

• Provide examples of journey maps or service blueprints created to understand and optimize the holistic user experience.

• Showcase how you collaborated with engineering teams to ensure design feasibility and successful implementation, including any handover processes.

• Demonstrate your experience with design systems, including how you utilized them and contributed to their development or refinement.

📝 Enhancement Note: Given the role's emphasis on AI and raising design maturity, the portfolio should explicitly detail how AI tools were integrated into the design process and showcase the tangible benefits derived. A strong demonstration of how the candidate influences and elevates the design capabilities of cross-functional teams will be crucial.

💵 Compensation & Benefits

Salary Range: 185,250 - 256,500 CAD per year.

• Methodology: This range is directly provided in the job posting. It aligns with senior-level product design roles in high-cost-of-living areas of Canada, particularly for companies operating in specialized or regulated sectors. The upper end reflects significant experience and the strategic nature of the role within a new design group.

Benefits:

• Comprehensive health and wellness programs, including mental health services (as ComPsych is a leading provider).

• Opportunities for professional development and continuous learning, especially in AI and UX methodologies.

• Potential for involvement in shaping new design processes and strategies within a growing team.

• Standard benefits package expected for a full-time role, likely including health insurance, paid time off, and retirement savings plans (specifics not detailed).

Working Hours: Approximately 40 hours per week, typical for a full-time position. The remote nature may offer some flexibility in scheduling, but core collaboration hours will likely be expected.

📝 Enhancement Note: While specific benefits are not detailed, ComPsych's core business in mental health services suggests a strong emphasis on employee well-being, which may translate into robust benefits related to health and work-life balance. The salary range is competitive for a senior remote role in Canada.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Behavioral Health Services. ComPsych is a global leader in providing mental health, absence, and wellness solutions, serving a significant portion of the Fortune 500. This industry context implies a need for sensitivity, data security, and a mission-driven approach.

Company Size: Large (implied by serving 163 million individuals and 40% of Fortune 500). This suggests a well-established organization with structured processes, but also the potential for significant impact within a growing design function.

Founded: Not specified, but ComPsych is described as the "world's largest provider," indicating a long-standing presence and considerable market share.

Team Structure:

• A new, dedicated product design group reporting to the Chief Strategy Officer, suggesting a strategic, high-visibility function.

• The Senior Product Designer will collaborate closely with Product Managers and Engineers on cross-functional Agile teams.

• The role involves working within a "new product design group," implying an opportunity to influence team structure, processes, and culture. Methodology:

• AI-Native & Human-Centered: The design group is built on these dual principles, emphasizing the ethical and effective integration of AI with a deep focus on user needs.

• Data-Driven Decision Making: A core tenet, utilizing UX metrics and research to guide product direction.

• Agile Product Delivery: Working within established Agile frameworks for efficient product development.

• Research-Led Design: Strong emphasis on user research to inform and validate design decisions.

Company Website: www.compsych.com

📝 Enhancement Note: The formation of a new design group under the Chief Strategy Officer signals a significant investment in design's strategic importance. This is a unique opportunity to shape processes and culture from the ground up, rather than fitting into an existing mold.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Design Leader. This role is senior, demanding autonomy, strategic thinking, and the ability to influence others. It offers a pathway to leadership within the new design group or specialized design expertise.

Reporting Structure: Reports to a design lead or manager within the new product design group, which in turn reports to the Chief Strategy Officer. The role involves significant collaboration with Product Management and Engineering leads.

Operations Impact: The Senior Product Designer will have a direct impact on the user experience of millions, influencing how individuals access and engage with critical behavioral health and absence management services. Their work will directly contribute to ComPsych's mission of supporting well-being and driving organizational excellence for their clients.

Growth Opportunities:

• Leadership Development: Opportunity to shape the design process, mentor junior designers (as the team grows), and contribute to design strategy within the new group.

• Skill Specialization: Deepen expertise in AI-assisted design, human-centered AI, and design for regulated industries.

• Cross-Functional Influence: Gain experience influencing product strategy and roadmap decisions at a senior level, working closely with executive leadership.

• Process Innovation: Play a key role in defining and refining the design and research methodologies for an AI-native, human-centered design team.

📝 Enhancement Note: This role offers a rare opportunity for significant career growth by being part of a foundational team. The ability to shape processes and strategy, alongside developing expertise in cutting-edge AI design, positions the candidate for future leadership roles in product design.

🌐 Work Environment

Office Type: Fully Remote. This allows for flexibility in working location within British Columbia, Canada.

Office Location(s): British Columbia, Canada. While remote, candidates must be based in this province. This ensures alignment with local labor laws and potential for future hybrid options or team meetups.

Workspace Context:

• Independent Work: The remote setup necessitates strong self-discipline, time management, and proactive communication.

• Digital Collaboration Tools: Expect extensive use of tools for video conferencing, instant messaging, collaborative design platforms, and project management software.

• Focus on Outcomes: The emphasis is on delivering high-quality design work and measurable user outcomes, regardless of physical location.

Work Schedule: Standard full-time hours (approx. 40 hours/week). While remote, maintaining consistent availability for team syncs, design critiques, and collaboration during core business hours is crucial. Flexibility may exist outside of these critical interaction times.

📝 Enhancement Note: The fully remote nature of this role requires a candidate who is highly self-motivated and adept at asynchronous and remote communication. The success of the design group will depend on its ability to foster connection and collaboration despite geographical distance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess core UX skills, experience, and alignment with the role's requirements.

• Design Exercise/Case Study: Candidates will likely be asked to complete a design challenge or present a detailed case study from their portfolio, focusing on problem-solving, design process, AI integration, and rationale. This may involve a live presentation and Q&A.

• Team Interviews: Meetings with Product Managers, Engineers, and potential design peers to assess collaboration style, communication skills, and cultural fit.

• Leadership Interview: Discussion with senior leadership (potentially including the Chief Strategy Officer) to evaluate strategic thinking, impact potential, and alignment with the company's vision.

Portfolio Review Tips:

• Structure for Impact: Clearly articulate the problem, your role, the process, the solutions, and the measurable outcomes for each case study.

• Highlight AI Integration: Dedicate specific sections or examples to how you leveraged AI tools in your process and the benefits achieved.

• Showcase Problem Framing: Demonstrate your ability to dissect ambiguous problems and define clear user needs and business objectives.

• Emphasize Collaboration: Include examples of how you worked with cross-functional teams, managed feedback, and influenced decisions.

• Accessibility Focus: Ensure your portfolio reflects an understanding and application of accessibility principles, referencing WCAG 2.2 where appropriate.

• Storytelling: Weave a narrative that clearly communicates your design journey and the impact of your work.

Challenge Preparation:

• Understand the Domain: Research ComPsych's services (behavioral health, absence management) and the challenges users might face in these areas.

• Practice Design Thinking: Be prepared to walk through your process for a hypothetical problem, focusing on user research, ideation, and validation.

• AI Tool Fluency: Be ready to discuss how you would use AI tools to solve specific design challenges presented in a prompt.

• Articulate Rationale: Practice explaining why you made certain design decisions, referencing data, research, or user needs.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's ability to integrate AI into their design workflow and demonstrate a human-centered approach. The portfolio is critical for showcasing practical application of these skills, especially in a regulated industry context.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP, or similar industry-standard tools.

• AI Tools: Expect to use AI for research synthesis (e.g., Dovetail, UserTesting AI), ideation (e.g., ChatGPT, Midjourney for mood boards), prototyping assistance, and potentially code generation/assistance.

• Collaboration: Slack, Microsoft Teams, Zoom, Google Workspace.

• Project Management: Jira, Asana, Trello, or similar Agile project management tools.

Analytics & Reporting:

• UX Analytics: Tools like Amplitude, Mixpanel, Google Analytics, or Pendo to track user behavior and identify areas for improvement.

• Reporting Dashboards: Experience with tools like Tableau, Power BI, or Looker for visualizing data and presenting insights to stakeholders.

CRM & Automation:

• While not directly designing the CRM, understanding how product design integrates with CRM data and workflows (e.g., Salesforce) is beneficial, especially for understanding user journeys that might involve sales or customer support interactions.

📝 Enhancement Note: Proficiency with AI tools for design is a key differentiator. Candidates should be prepared to discuss specific AI tools they have used and their practical applications in accelerating the design process and enhancing user outcomes. Familiarity with data analytics platforms is also crucial for demonstrating a data-driven approach.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to supporting individual well-being and driving organizational success through mental health and wellness services.

• Innovation: Embracing new technologies like AI to enhance service delivery and user experience.

• Human-Centered: Prioritizing the needs, emotions, and functional requirements of users in all design decisions.

• Data-Informed: Utilizing research and analytics to guide strategy and measure impact, ensuring design decisions are grounded in evidence.

• Collaboration: Fostering an environment where diverse perspectives are valued, and cross-functional teams work together effectively.

• Craftsmanship: Maintaining a high standard for design quality, attention to detail, and elegant execution.

Collaboration Style:

• Cross-functional Partnership: Close collaboration with Product Management and Engineering is essential, requiring clear communication, active listening, and mutual respect for domain expertise.

• Design Critiques: An environment that encourages constructive feedback and peer review to elevate the quality of design work.

• Agile Cadence: Working within sprint cycles, participating in stand-ups, sprint planning, and retrospectives.

• Open Communication: Proactive and transparent communication is key in a remote setting to ensure alignment and address challenges effectively.

📝 Enhancement Note: The emphasis on "AI-native and deeply human-centered" suggests a unique cultural blend. Candidates should demonstrate an ability to balance technological innovation with empathy and a genuine concern for user well-being.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Sensitive Data: Working within a regulated industry (behavioral health) requires a high degree of care regarding data privacy, security, and ethical considerations in design.

• Balancing AI and Human Touch: Effectively integrating AI tools without sacrificing the empathy and human connection essential in mental health services.

• Shaping a New Design Function: Establishing design processes, standards, and culture within a newly formed group requires initiative, influence, and adaptability.

• Remote Collaboration Dynamics: Building strong working relationships and maintaining effective communication and collaboration in a fully remote environment.

• Translating Ambiguity: Tackling complex, high-stakes problems with limited initial definition requires strong problem-framing and research skills.

Learning & Development Opportunities:

• AI Design Specialization: Becoming a leader in human-centered AI design through hands-on experience and continuous learning.

• Industry Expertise: Gaining deep knowledge in behavioral health, absence management, and the unique design challenges within these sectors.

• Process Design: Contributing to the definition and refinement of best-in-class design and research processes for a modern, AI-integrated team.

• Leadership Mentorship: Opportunities to mentor emerging designers and influence the strategic direction of the design organization.

• Advanced UX Methodologies: Expanding expertise in areas like service design, journey mapping, and data-driven UX optimization.

📝 Enhancement Note: The primary challenge and growth opportunity lies in shaping the new design group. Candidates who are proactive, strategic, and eager to build will find this role immensely rewarding.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used AI tools to significantly improve your design process or outcomes. What were the benefits and any drawbacks?" (Focus on specific AI applications, efficiency gains, and user impact).

• "How would you approach designing a new feature for our behavioral health platform that leverages AI to personalize user support while maintaining user trust and privacy?" (Assess problem-framing, AI understanding, ethical considerations, and user-centricity).

• "Imagine you're tasked with improving user engagement in our absence management portal. What research methods would you employ, and how would you use data to inform your design decisions?" (Demonstrate research methodology, data literacy, and strategic thinking). Company & Culture Questions:

• "What excites you about ComPsych's mission, and how do you see your role as a Senior Product Designer contributing to our goal of supporting millions of lives?" (Assess alignment with mission and values).

• "How would you contribute to building the culture and processes of a new, AI-native product design group?" (Evaluate proactive mindset and ability to shape team dynamics).

• "Describe your experience working in regulated industries. What are the key considerations for designing products in such environments?" (Gauge understanding of compliance, data sensitivity, and ethical design). Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the business problem and user need for each case study.

• Show, Don't Just Tell: Use visuals (screenshots, prototypes, diagrams) to illustrate your design process and solutions.

• Quantify Impact: Whenever possible, use metrics (UX metrics, business KPIs) to demonstrate the success of your designs.

• Explain AI Integration: Dedicate a segment to how AI tools were used, the specific tasks they facilitated, and the resulting improvements.

• Focus on Collaboration: Highlight your role within cross-functional teams and how you navigated stakeholder feedback.

• Be Ready for Deep Dives: Anticipate detailed questions about your design decisions, rationale, and problem-solving approach.

📝 Enhancement Note: Interviewers will be looking for candidates who can articulate a clear vision for human-centered AI design, demonstrate strong problem-solving skills, and show an ability to influence and build within a new team structure. Be prepared to discuss both the technical craft of design and its strategic implications.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the ComPsych careers portal.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase end-to-end design ownership, AI integration, problem-solving in complex domains, and collaboration. Ensure clear visuals and concise explanations of your process and impact.

• Tailor Your Resume: Highlight experience directly relevant to product design, UX/UI, user research, AI tools, accessibility (WCAG 2.2), and any experience in regulated industries or Agile environments. Use keywords from the job description.

• Prepare Your Narrative: Practice presenting your portfolio case studies, focusing on storytelling, design rationale, and the specific contributions of AI tools. Be ready to articulate your design philosophy and how you contribute to team maturity.

• Research ComPsych: Understand their mission, services (behavioral health, absence management), and company values. Prepare thoughtful questions for the interviewers that demonstrate your engagement and strategic thinking about their business.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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