Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer - Fraud & Scams

Company: Commonwealth Bank

Location: Eveleigh, NSW, Australia (Sydney)

Job Type: Full time

Category: Product Design / Operations Technology

Date Posted: 2026-09-17

Experience Level: 5-10 Years

Remote Status: Hybrid (50% Office Attendance)

🚀 Role Summary

• Lead the end-to-end design of complex digital products, operational platforms, and investigative workflows focused on fraud and scam prevention.

• Apply human-centred design methodologies and systems thinking to solve intricate problems involving data, technology, and operational processes within a regulated financial environment.

• Collaborate closely with cross-functional teams, including Product Managers, Engineers, Architects, Investigators, Analysts, and Business SMEs, to translate complex operational challenges into intuitive, scalable, and user-centric solutions.

• Drive product strategy and roadmap discussions by leveraging customer insights, operational data, and a continuous improvement mindset to enhance fraud detection and investigative effectiveness.

📝 Enhancement Note: This role is positioned within the Chief Operations Office, indicating a strong focus on operational efficiency, process optimization, and the technology supporting these functions. The "Fraud & Scams" specialization highlights a critical, high-impact area within the financial services industry, demanding a robust understanding of risk, data security, and regulatory compliance. The emphasis on "complex experiences" and "data-rich platforms" suggests a need for advanced UX/UI skills in handling intricate datasets and user flows.

📈 Primary Responsibilities

• Lead discovery initiatives to deeply understand the needs of investigators, analysts, and operational users through comprehensive research, interactive workshops, and extensive stakeholder engagement.

• Translate user insights and operational requirements into tangible design artifacts, including concepts, detailed process flows, wireframes, and interactive prototypes, to validate assumptions and build confidence in proposed solutions.

• Design holistic, end-to-end user experiences that effectively balance customer desirability, critical business outcomes, and technical feasibility within the fraud and scam management domain.

• Define precise solution requirements, encompassing detailed user journeys, intricate process flows, functional specifications, and comprehensive design documentation for development teams.

• Apply advanced systems thinking and design thinking principles to architect solutions for complex problems involving interconnected data, multi-stage workflows, and integrated platforms.

• Foster close collaboration with Product Managers, Engineers, Architects, Operations teams, Risk management, and various Business stakeholders throughout the entire product lifecycle, ensuring alignment and shared understanding.

• Actively support and contribute to data mapping, integration design, and the creation of technical documentation across multiple interconnected systems and platforms.

• Contribute strategically to product development, influencing product strategy and roadmap discussions by synthesizing customer insights, operational data, and a proactive continuous improvement mindset.

• Facilitate productive workshops, rigorous design critiques, and agile ceremonies to ensure stakeholder alignment, drive consensus, and achieve effective delivery outcomes.

• Measure and validate the impact of design solutions, utilizing both qualitative and quantitative insights to drive iterative improvements in user experiences and overall operational effectiveness.

📝 Enhancement Note: The responsibilities emphasize a full-cycle product design ownership, from initial discovery and user research to detailed solution design, cross-functional collaboration, and post-launch impact analysis. The inclusion of "data mapping," "integration design," and "technical concepts" points towards a need for designers who can effectively bridge the gap between user experience and technical implementation, particularly in complex systems.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected. Equivalent practical experience in a senior product design role will also be considered. Experience:

• Minimum of 5-10 years of proven experience in end-to-end digital product design, with a strong focus on complex operational platforms or enterprise systems.

• Demonstrated experience in leading user research, discovery activities, and facilitating workshops with diverse cross-functional teams and stakeholders.

• Proven ability to translate complex business and investigative requirements into practical, actionable solution designs and clear technical documentation. Required Skills:

• Product Design: Expertise in end-to-end product design processes, from discovery and research to high-fidelity prototyping and delivery.

• Human-Centred Design: Strong understanding and practical application of human-centred design methodologies within agile development environments.

• Systems Thinking: Ability to analyze and design for complex, interconnected systems, workflows, services, and data-rich platforms.

• Stakeholder Management: Excellent skills in engaging with, influencing, and managing expectations of diverse business and technology stakeholders.

• Design Thinking: Proficient in applying design thinking principles to effectively solve complex operational and user challenges.

• User Research: Experience in conducting user research, interviews, and usability testing to gather insights and inform design decisions.

• Wireframing & Prototyping: Advanced proficiency in creating wireframes, process flows, and interactive prototypes using industry-standard tools.

• Data Mapping & Technical Concepts: Understanding of data mapping, system integrations, APIs, and related technical concepts to inform design solutions.

• Agile Delivery: Experience working effectively within agile development frameworks and multidisciplinary product teams.

• Communication: Exceptional verbal and written communication skills, with the ability to facilitate discussions and present recommendations clearly to varied audiences.

Preferred Skills:

• Experience in Fraud, Scams, Financial Crime, Risk Management, or other highly regulated financial environments.

• Exposure to graph databases, network analytics, or entity relationship modelling.

• Familiarity with Neo4j and Cypher query language.

• Experience contributing to large-scale technology transformation initiatives.

• Exposure to or experience with Agile delivery practices and multidisciplinary product teams.

📝 Enhancement Note: The required skills emphasize a blend of core design expertise with a strong understanding of operational environments and technical underpinnings. The "Nice to Have" section points towards specialized knowledge that would be highly advantageous, particularly in the context of fraud detection and data analysis. The "5-10 Years" experience level suggests a senior role requiring significant autonomy and leadership in design thinking and execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Design Process: Showcase a minimum of 2-3 complex projects that clearly demonstrate your involvement across the entire product design lifecycle, from initial problem definition and discovery to final implementation and iteration.

• Problem-Solving & Systems Thinking: Include case studies that highlight your ability to tackle intricate operational challenges, break down complex systems, and design solutions for interconnected data and workflows.

• Stakeholder Collaboration & Leadership: Present examples where you successfully led discovery workshops, engaged with diverse stakeholders (e.g., business SMEs, engineers, product managers), and influenced design decisions.

• Measurable Business Impact: Demonstrate how your design solutions have delivered tangible business outcomes, such as improved operational efficiency, enhanced fraud detection rates, reduced investigation times, or better user adoption. Quantify results whenever possible.

• Design Artifacts: Include a range of artifacts such as user research findings, personas, user journey maps, process flows, wireframes, interactive prototypes, and final UI designs.

Process Documentation:

• Your portfolio should illustrate your proficiency in documenting design processes, including:
  • Workflow Design and Optimization: Clearly map out existing and proposed operational workflows, highlighting areas for improvement and the impact of your design solutions.
  • System Integration and Data Flow: Demonstrate an understanding of how your designs integrate with existing systems and manage data flow, particularly in complex, data-rich environments.
  • Design Specifications: Provide examples of detailed design specifications that effectively communicate requirements to engineering teams, ensuring accurate implementation.
  • User Research Synthesis: Show how you synthesize user research into actionable design requirements and strategic recommendations.

📝 Enhancement Note: For a Senior Product Designer role, especially in a domain like fraud and scams, the portfolio is crucial. It needs to go beyond visual design and demonstrate strategic thinking, problem-solving capabilities within complex systems, and a clear understanding of how design impacts operational efficiency and business outcomes. The emphasis on "systems thinking" and "data-rich platforms" means showcasing designs that handle complex information architecture and user flows effectively.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior Product Designers in Sydney, Australia, with 5-10 years of experience in the financial services sector, the estimated annual salary range is AUD $140,000 - $190,000. This range accounts for the specialized nature of fraud and scams, the complexity of the systems involved, and the strategic impact of the role within a major financial institution like Commonwealth Bank. Benefits:

• Career Development: Opportunities for professional growth and advancement within Commonwealth Bank's extensive network.

• Coaching: Access to coaching programs to enhance skills and leadership capabilities.

• Learning Opportunities: Investment in continuous learning through internal and external training, workshops, and access to industry resources.

• Superannuation: Competitive employer superannuation contributions.

• Health & Wellness: Comprehensive health insurance, employee assistance programs, and wellness initiatives.

• Leave Entitlements: Generous annual leave, personal/carer's leave, and parental leave.

• Employee Banking Benefits: Access to preferential banking products and services.

• Hybrid Work Model: Flexibility to balance office-based collaboration with remote work.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, with the expectation of 50% office attendance. While core hours exist, the role may require flexibility to meet project deadlines and critical operational needs.

📝 Enhancement Note: The salary estimate is based on current market data for senior design roles in Sydney, considering the financial services industry and specialized domain. Commonwealth Bank, as a large financial institution, is expected to offer a comprehensive benefits package, including robust career development and wellness programs. The hybrid model is explicitly stated, with a clear office attendance requirement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. CommBank operates in a highly regulated sector, emphasizing security, compliance, customer trust, and innovation in digital services.

Company Size: Large Enterprise (Commonwealth Bank Group is one of Australia's "Big Four" banks, employing tens of thousands globally). This size means structured processes, significant resources, and opportunities for large-scale impact.

Founded: 1911. With over a century of history, CommBank has a deep-rooted presence and a strong commitment to evolving with technological advancements and customer needs.

Team Structure:

• Operations Focus: The role sits within the Chief Operations Office (COO), a central hub for strategy, operations, and transformation, indicating a culture that values efficiency, process optimization, and driving tangible business outcomes.

• Cross-Functional Collaboration: You'll be part of a multidisciplinary product, operations, and technology environment, working closely with Product Managers, Engineers, Architects, Investigators, Analysts, and Business SMEs. This suggests a collaborative, team-oriented approach.

• Specialized Domain: The Fraud & Scams team is a critical function, likely comprising experts in data science, analytics, investigations, risk management, and technology, all working towards a common goal of customer protection.

Methodology:

• Human-Centred Design: A core principle guiding the design process, ensuring solutions are user-focused and meet real needs.

• Systems Thinking: Applied to understand the interconnectedness of systems, data, and workflows, crucial for designing effective solutions in complex environments.

• Agile Delivery: The team likely operates within agile frameworks, emphasizing iterative development, continuous feedback, and rapid adaptation.

• Data-Driven Decision Making: Insights from operational data and user research are used to inform strategy, design, and product improvements.

Company Website: https://www.commbank.com.au/

📝 Enhancement Note: The context of a large, established financial institution like Commonwealth Bank implies a professional, structured environment with a strong emphasis on compliance, security, and customer protection. The COO setting highlights the importance of operational excellence and the role of technology in achieving it. The collaborative nature of the team structure is key for success in this role.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a high degree of autonomy, expertise, and responsibility. You are expected to lead design initiatives, mentor junior designers, and contribute significantly to product strategy and operational improvements. The focus is on solving complex, high-impact problems that drive substantial business and customer value.

Reporting Structure: You will likely report to a Design Lead, Head of Product Design, or a Product Manager within the Fraud & Scams domain, who is part of the Chief Operations Office. You will work closely with Product Managers, Engineers, and domain SMEs, forming a dedicated product team.

Operations Impact: Your work will directly contribute to protecting millions of customers from financial loss due to fraud and scams. This involves designing systems that enhance the efficiency and effectiveness of fraud detection and investigation processes, thereby strengthening the bank's security posture, reducing financial losses, and maintaining customer trust. The impact is both strategic (shaping future capabilities) and tactical (improving daily operations).

Growth Opportunities:

• Skill Specialization: Deepen expertise in designing for complex financial crime, data analytics, network analysis, and investigative workflows.

• Leadership Development: Opportunity to mentor junior designers, lead design critiques, and potentially take on lead design roles for larger initiatives.

• Cross-Functional Exposure: Gain in-depth knowledge of banking operations, risk management, data science, and cybersecurity from collaborating with subject matter experts.

• Industry Recognition: Contribute to impactful projects in a critical domain within a leading financial institution, enhancing your professional profile.

• Learning & Development Programs: Access to CommBank's extensive learning resources, workshops, conferences, and design community events for continuous skill enhancement.

📝 Enhancement Note: This is a senior-level role offering significant impact and growth potential. The "operations" aspect means your career progression is tied to improving the efficiency and effectiveness of critical business functions through design. The specialized domain of fraud and scams provides a unique opportunity for deep expertise.

🌐 Work Environment

Office Type: Hybrid work model with a significant emphasis on collaborative in-office days. CommBank offices are typically modern, professional, and equipped with facilities to support teamwork and focused work. The role requires 50% office attendance, indicating a need for a structured approach to balancing remote and in-office responsibilities.

Office Location(s): Eveleigh, NSW (Sydney). This location is a key innovation hub for CommBank, suggesting a dynamic and forward-thinking environment.

Workspace Context:

• Collaborative Environment: The office space will likely feature open-plan areas, meeting rooms, and breakout spaces designed to foster interaction, brainstorming, and cross-functional collaboration among product, engineering, and operations teams.

• Operations Tools & Technology: Access to a robust technology stack, including design software, collaboration tools, and potentially specialized fraud detection platforms that you will be helping to design.

• Team Interaction: Frequent opportunities to engage with designers, product managers, engineers, and operational stakeholders, facilitating knowledge sharing and a shared understanding of project goals.

Work Schedule:

• A standard 40-hour work week is expected, with 50% of the time spent in the Eveleigh office. While flexibility is often provided, successful candidates should be prepared to align their schedules with team needs, project milestones, and key collaboration sessions.

📝 Enhancement Note: The hybrid model with a specific office attendance requirement is a critical detail for candidates. The Eveleigh location suggests access to a modern workspace and a collaborative ecosystem within CommBank's innovation hubs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application, focusing on your resume and portfolio link. Be prepared to articulate your experience and suitability for the role.

• Hiring Manager Interview: A conversation with the hiring manager to assess your experience, design philosophy, problem-solving approach, and cultural fit. This is where you'll discuss your portfolio in detail.

• Design Challenge/Case Study Presentation: You may be asked to complete a design exercise or present a detailed case study from your portfolio. This will evaluate your end-to-end design process, systems thinking, and ability to articulate design decisions and their impact.

• Cross-Functional Team Interviews: Interviews with key stakeholders such as Product Managers, Engineers, and Operations SMEs to assess your collaboration skills, technical understanding, and ability to translate complex requirements into design solutions.

• Final Interview: Potentially a final discussion with a senior leader to confirm fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your most relevant and impactful projects that showcase your experience in complex digital products, operational platforms, or enterprise systems. Prioritize projects demonstrating end-to-end design thinking and measurable business outcomes.

• Structure Your Narrative: For each project, clearly define the problem, your role, the process you followed (discovery, ideation, design, testing, iteration), the challenges you faced, your design solutions, and the measurable impact. Use clear headings and concise language.

• Highlight Systems Thinking: Explicitly demonstrate how you approached complex systems, data relationships, and interconnected workflows. Use diagrams and visual aids to explain system architecture and data flow where relevant.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., "reduced investigation time by X%", "increased user adoption by Y%", "improved fraud detection accuracy by Z%").

• Showcase Collaboration: Illustrate instances where you effectively collaborated with different teams, facilitated workshops, and managed stakeholder expectations.

• Tailor to the Role: Emphasize projects that align with the fraud and scams domain, financial services, or complex operational environments.

Challenge Preparation:

• Understand the Domain: Research common fraud and scam typologies, investigative processes, and the challenges faced by financial institutions in this area.

• Practice Articulation: Be ready to clearly explain your design process, rationale, and decisions. Practice presenting your portfolio case studies concisely and engagingly.

• Systems Thinking Exercises: Prepare to discuss how you would approach designing for complex, data-intensive systems. Think about data relationships, user workflows, and integration points.

• Stakeholder Empathy: Consider the different perspectives of various stakeholders (investigators, analysts, engineers, product managers, compliance officers) and how you would address their needs.

📝 Enhancement Note: The interview process emphasizes a thorough evaluation of design skills, problem-solving abilities, and collaborative potential. The portfolio is a critical component, and candidates must be prepared to present it in detail, highlighting their strategic thinking and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP. Proficiency in at least one primary design tool (e.g., Figma) is essential.

• User Research & Testing: UserTesting.com, Maze, Lookback, or similar platforms for remote usability testing and feedback collection.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Miro, Mural for agile workflow management, documentation, and collaborative ideation.

Analytics & Reporting:

• Data Visualization: Tableau, Power BI, or similar tools for understanding operational data, user behaviour analytics, and reporting on design impact.

• Web/App Analytics: Google Analytics, Adobe Analytics (though less common for internal operational tools, understanding principles is key).

CRM & Automation:

• While not directly a CRM role, understanding how user data is managed and how workflows are automated within enterprise systems is beneficial. Experience with Salesforce or similar enterprise platforms can be transferable. Specialized (Nice to Have):

• Graph Databases: Experience or understanding of working with graph databases like Neo4j.

• Query Languages: Familiarity with query languages such as Cypher (for Neo4j).

• Network Analysis Tools: Exposure to tools or methodologies for analyzing network relationships.

📝 Enhancement Note: The technology stack suggests a modern design environment, with a strong emphasis on collaboration and agile development. The "Nice to Have" section highlights specific technical areas (Neo4j, Cypher) that are directly relevant to the Fraud & Scams domain, indicating a preference for candidates with some technical depth or curiosity in these areas.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A foundational principle, ensuring that all design decisions prioritize the needs and experiences of the end-users (investigators, analysts).

• Efficiency & Effectiveness: A strong drive to optimize processes, reduce friction, and enhance the speed and accuracy of fraud detection and investigation.

• Data-Driven Approach: Decisions are informed by data, research, and performance metrics, fostering a culture of continuous improvement and evidence-based design.

• Collaboration & Transparency: Open communication, knowledge sharing, and close teamwork across disciplines are encouraged to achieve shared goals.

• Accountability & Ownership: Taking responsibility for design outcomes and driving initiatives to completion with a focus on tangible business impact.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with Product Management, Engineering, Risk, and Business SMEs is paramount. This involves active participation in team ceremonies, joint problem-solving sessions, and a shared understanding of project objectives.

• Process Review Culture: An environment where processes are regularly reviewed, challenged, and improved upon through constructive feedback and iterative design.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the team and broader design community within CommBank.

• Experimentation & Learning: A willingness to experiment with new approaches, learn from failures, and adapt designs based on feedback and evolving requirements.

📝 Enhancement Note: The team culture is likely to be professional, collaborative, and results-oriented, reflecting both the financial services industry's emphasis on security and compliance, and the Chief Operations Office's focus on efficiency. The values align with modern product development practices, emphasizing user needs, data, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Domain: Navigating the intricate and highly regulated nature of fraud and scam detection, requiring a deep understanding of financial crime typologies, legal frameworks, and operational workflows.

• Data Overload & Visualization: Designing effective interfaces for handling vast amounts of complex, interconnected data and presenting it in an intuitive, actionable way for investigators and analysts.

• Balancing Stakeholder Needs: Effectively mediating the diverse and sometimes competing needs of various stakeholders (e.g., business users, technical teams, compliance, customers).

• Rapidly Evolving Threats: Adapting designs to counter evolving fraud and scam tactics, requiring continuous learning and agile iteration.

Learning & Development Opportunities:

• Specialized Domain Expertise: Opportunity to become a subject matter expert in financial crime prevention technology and design.

• Advanced Analytics & Data Visualization: Develop skills in designing for complex data environments, including exposure to graph databases and network analysis.

• Strategic Design Leadership: Grow into roles that involve influencing product strategy, mentoring junior designers, and leading larger design initiatives.

• Industry Conferences & Certifications: Access to learning opportunities to stay abreast of the latest trends in UX/UI, fraud detection technology, and financial services innovation.

• Mentorship Programs: Benefit from guidance from experienced leaders within CommBank's design and operations teams.

📝 Enhancement Note: The challenges are significant but offer substantial growth opportunities. The role is ideal for a designer who thrives on complex problems, enjoys continuous learning, and wants to make a tangible impact in a critical area of financial services.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new feature to identify complex, multi-stage fraud patterns within our existing investigative platform?" (Focus on process: discovery, ideation, collaboration, system thinking, impact measurement).

• "Describe a time you had to balance conflicting requirements from different stakeholder groups (e.g., business, engineering, compliance). How did you reach a resolution?" (Focus on stakeholder management, communication, negotiation, and design rationale).

• "Walk us through a complex system you've designed for. What were the key data relationships and workflow dependencies, and how did your design address them?" (Focus on systems thinking, data visualization, and technical understanding). Company & Culture Questions:

• "Based on what you know about CommBank and the fraud/scams domain, what do you see as the biggest design challenges and opportunities for this role?" (Demonstrates research and domain understanding).

• "How do you see your design philosophy aligning with our emphasis on human-centred design and operational efficiency?" (Assesses cultural fit and understanding of core principles).

• "How do you measure the success of your design solutions, particularly in an operational context?" (Focus on impact, metrics, and continuous improvement). Portfolio Presentation Strategy:

• Tell a Story: Structure each case study as a narrative, starting with the problem and ending with the impact. Make it engaging and easy to follow.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, final designs, flow diagrams) to illustrate your process and solutions. Explain the why behind your design choices.

• Highlight Your Role: Clearly articulate your specific contributions, especially if it was a team project.

• Focus on Impact: Dedicate a significant portion of your presentation to the outcomes and business value delivered by your design. Quantify wherever possible.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, decision-making, and technical considerations.

📝 Enhancement Note: Interview preparation should focus on showcasing a comprehensive design process, strong problem-solving skills, excellent communication, and a clear understanding of the operational and business impact of design. Specific examples from your portfolio will be key to answering these questions effectively.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided Workday link, ensuring all required fields are completed accurately.

• Portfolio Customization: Curate your portfolio to prominently feature 2-3 complex projects that best demonstrate your end-to-end design process, systems thinking, and impact in operational or enterprise environments. Tailor your case study narratives to highlight relevance to fraud, scams, or financial services.

• Resume Optimization: Update your resume to clearly articulate your experience in designing complex digital products, operational platforms, and enterprise systems. Use keywords from the job description (e.g., "human-centred design," "systems thinking," "stakeholder management," "fraud detection," "process flows," "data mapping"). Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, rationale, and impact using specific examples from your portfolio. Prepare to discuss how you would approach the challenges of designing for fraud and scams within a large financial institution.

• Company Research: Thoroughly research Commonwealth Bank, its values, its role in the financial services industry, and current trends in fraud and scam prevention. Understand the context of the Chief Operations Office and its strategic priorities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.