Senior Product Designer, Agentic Platform - Remote at UnitedHealth Group

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. The Enterprise Modernization organization is building enterprise-grade agentic capabilities designed to simplify work, safely scale AI-enabled execution and create opportunities for external commercialization. The Senior Product Designer will shape intuitive, trustworthy and accessible experiences across the agentic platform, helping users discover, configure, supervise and measure AI agents with confidence. This role operates at the intersection of experience design, product management, engineering, research, architecture, security, governance and commercialization. The Senior Product Designer will translate complex agent behaviors, enterprise controls and technical workflows into clear user journeys and scalable interaction patterns for business users, administrators, developers and governance stakeholders. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: Define the agentic platform experience<ul><li>Partner with Product and Engineering to define end-to-end experiences for agent discovery, onboarding, configuration, deployment, supervision, performance monitoring and lifecycle management</li><li>Translate platform strategy, user needs and technical constraints into journey maps, service blueprints, information architecture, interaction models, wireframes and high-fidelity designs</li><li>Design experiences for multiple personas, including business users, agent builders, developers, platform administrators, risk reviewers and customer support teams</li><li>Create coherent workflows across marketplace, agent studio, runtime controls, observability, policy management, data connections and administration capabilities  </li></ul>Design trustworthy human-agent interactions<ul><li>Define interaction patterns that make agent purpose, capabilities, limitations, data use, permissions and expected outcomes understandable to users</li><li>Design effective human-in-the-loop experiences for review, approval, escalation, intervention, exception handling and recovery from failed or uncertain agent actions</li><li>Make agent status, reasoning summaries, source attribution, action history and confidence indicators understandable without exposing unnecessary technical complexity</li><li>Partner with Responsible AI, Security, Privacy, Legal, Compliance and Risk teams to translate policies and controls into usable product experiences  </li></ul>Lead user-centered discovery and validation<ul><li>Plan and conduct interviews, contextual inquiry, workflow analysis, concept testing and usability studies with internal users and prospective external customers</li><li>Synthesize qualitative and quantitative evidence into experience principles, design requirements, opportunity areas and prioritized recommendations</li><li>Use prototypes to test complex agentic concepts early, reduce delivery risk and improve product decisions before engineering investment</li><li>Partner with Product to define experience success measures such as task completion, time to value, comprehension, adoption, error prevention and user confidence  </li></ul>Create scalable interaction and design systems<ul><li>Establish reusable patterns for agent cards, permissions, tool and data connections, conversational interfaces, workflow visualization, alerts, approvals, audit history and analytics</li><li>Extend the enterprise design system with components and guidance specific to agentic experiences while maintaining accessibility, consistency and brand alignment</li><li>Document interaction standards, responsive behavior, content guidance, edge cases and component usage so teams can implement experiences consistently</li><li>Collaborate with Design System, Content Design and Front-End Engineering partners to improve component quality and adoption  </li></ul>Drive delivery with product and engineering<ul><li>Work within agile product teams from discovery through release, providing design specifications, interaction details, prototypes and implementation guidance</li><li>Partner with technical leaders to balance user value, platform reuse, feasibility, security, performance and delivery sequencing</li><li>Review implemented experiences for design quality, accessibility and alignment with intended workflows; identify and resolve gaps before release</li><li>Contribute to roadmap planning, backlog refinement, acceptance criteria, design reviews and release-readiness decisions  </li></ul>Influence experience strategy and design culture<ul><li>Present experience strategy, research insights, prototypes, design decisions and recommendations to senior product, technology and business stakeholders</li><li>Facilitate cross-functional workshops that align teams around user problems, target journeys, design principles and measurable outcomes</li><li>Mentor designers and help establish practical methods for designing AI-enabled and agentic enterprise experiences</li><li>Advocate for customer-centered design, accessibility and evidence-based decision-making across the platform organization</li></ul> You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: <ul><li>Bachelor's degree in Human-Computer Interaction, Interaction Design, User Experience, Graphic Design, Computer Science or a related field, or equivalent work experience</li><li>10+ years of experience in UX, product design, interaction design or related disciplines, including significant experience designing complex enterprise software or platforms</li><li>Portfolio demonstrating end-to-end design thinking, information architecture, interaction design, prototyping and measurable improvement of complex digital experiences</li><li>Experience leading design for multi-persona workflows, administration experiences, developer or platform products, data-intensive applications or enterprise SaaS solutions</li><li>Advanced proficiency with modern design and prototyping tools such as Figma, including component libraries, design systems and interactive prototypes</li><li>Demonstrated ability to translate technical concepts, system behavior and business rules into intuitive workflows and understandable interfaces</li><li>Experience planning and conducting user research and usability testing, synthesizing findings and using evidence to influence product direction</li><li>Demonstrated understanding of AI/ML and LLM-enabled experiences, including conversational interfaces, agent workflows, automation, transparency, oversight and failure states</li><li>Proven working knowledge of accessibility standards and inclusive design practices, including WCAG and accessible interaction patterns</li><li>Demonstrated ability to influence senior stakeholders and collaborate effectively with Product, Engineering, Architecture, Research, Content Design, Security and Risk teams</li></ul> Preferred Qualifications:  <ul><li>Bachelor’s degree in human-Computer Interaction, Design, Cognitive Science, Computer Science or a related field</li><li>Experience designing agentic AI platforms, AI assistants, workflow automation, marketplaces, developer platforms or governance and observability products</li><li>Experience with enterprise design systems and establishing reusable interaction patterns across multiple products or teams</li><li>Experience designing for regulated or high-trust environments where privacy, security, auditability, identity and policy controls affect the user experience</li><li>Familiarity with APIs, data connectors, identity and access management, policy controls, telemetry, semantic or knowledge layers and multi-tenant SaaS architectures</li><li>Experience using product analytics, experimentation and qualitative research together to guide design priorities and assess outcomes</li><li>Experience mentoring designers, facilitating executive-level design discussions and helping a new platform establish its experience vision and design practices</li></ul> *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.  UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Senior Product Designer, Agentic Platform - Remote

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