Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer - 18-month Fixed-term Contract - Hybrid

Company: Experian

Location: Melbourne, Victoria, Australia (Hybrid)

Job Type: Full-time, Contract

Category: Product Design / User Experience (UX) / User Interface (UI)

Date Posted: 2026-01-16

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

Lead the design and transformation of Experian's TenderLink platform, a significant online marketplace for buyers and suppliers in Australia and New Zealand.
Drive a human-centered design approach by collaborating closely with customers, product managers, sales teams, and engineers to create impactful user experiences.
Utilize advanced design methodologies and tools, including Figma, design systems, and AI-enhanced design practices, to deliver intuitive and accessible UX/UI solutions.
Contribute to uplifting design maturity and advocating for design thinking principles within an Agile, cross-functional team environment.
Focus on iterative improvements and innovative solutions, playing a key role in shaping the next generation of the TenderLink platform.

📝 Enhancement Note: This role is a senior-level Product Designer position with a strong emphasis on end-to-end ownership of platform design, from customer research to iterative delivery within an Agile framework. The fixed-term nature suggests a project-driven focus on a specific platform modernization initiative. The "Hybrid" work arrangement implies a structured approach to in-office collaboration and remote work flexibility.

📈 Primary Responsibilities

Spearhead the design strategy and execution for the next generation of the TenderLink platform, ensuring a user-centric and innovative approach.
Conduct and facilitate comprehensive customer research sessions to deeply understand user needs, pain points, and behaviors within the buyer-supplier marketplace.
Map out complex, end-to-end customer journeys, identifying key touchpoints and opportunities for design intervention and improvement.
Develop rapid, interactive prototypes to effectively communicate design concepts, test hypotheses, and gather early user feedback.
Translate research insights and user feedback into clear, actionable product design requirements for cross-functional teams.
Create intuitive, accessible, and visually appealing UX and UI designs leveraging Figma and established design systems and component libraries.
Collaborate effectively with Product Managers and Engineering teams within an Agile development process to deliver iterative design improvements and new features.
Champion design thinking principles and best practices, actively working to elevate design maturity and user experience standards across the broader team.
Stay abreast of emerging design trends, tools, and technologies, including AI-enhanced design practices, and integrate them where appropriate to enhance design outcomes.
Advocate for user needs and design best practices throughout the product development lifecycle, ensuring a consistent and high-quality user experience.

📝 Enhancement Note: The responsibilities highlight a proactive and leadership-oriented role in design, requiring not just execution but also strategic input, research leadership, and team influence. The emphasis on "next generation" and "reimagining an established platform" points to a significant transformation project.

🎓 Skills & Qualifications

Education:

Experience:

5-7 years of demonstrated, hands-on experience in product design, with a strong track record of delivering successful user experiences across digital platforms.
Proven experience working within Agile development environments, collaborating closely with product managers, engineers, and other stakeholders.

Required Skills:

Expertise in Figma: Advanced proficiency in Figma for wireframing, prototyping, high-fidelity UI design, and collaborative workflows.
Design Systems & Component Libraries: Deep understanding and practical experience in creating, maintaining, and utilizing design systems and component libraries to ensure consistency and efficiency.
User-Centered Design Methods: Proficiency in a range of user-centered design techniques, including journey mapping, persona development, usability testing, heuristic evaluations, and insight synthesis.
Prototyping: Ability to create interactive prototypes at various fidelities to effectively communicate and test design concepts.
Customer Research: Experience in designing and conducting user research, including interviews, surveys, and usability testing, to gather actionable insights.
Agile Methodologies: Strong understanding and practical experience working within Agile/Scrum frameworks, participating in sprint planning, reviews, and retrospectives.
Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions clearly, influence stakeholders, and work effectively in cross-functional teams.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to translate complex business requirements into elegant and effective design solutions.
Iteration & Feedback: A proven ability to iterate on designs based on feedback from users and stakeholders, and to embrace an iterative design process.

Preferred Skills:

AI-Enhanced Design Practices: Familiarity with or enthusiasm for exploring and integrating AI tools and techniques within the design workflow.
Accessibility Standards: Knowledge of WCAG (Web Content Accessibility Guidelines) and experience designing accessible interfaces.
Information Architecture: Understanding of information architecture principles for organizing complex content and navigation.
Data Visualization: Experience in designing effective data visualizations and dashboards.
Visual Design: Strong visual design skills with an eye for detail, typography, color theory, and layout.

📝 Enhancement Note: The requirements emphasize practical, hands-on experience with core UX/UI tools and methodologies, particularly Figma and design systems, which are critical for efficient and scalable design within a large organization. The mention of AI-enhanced design indicates a forward-looking approach to the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

End-to-End Design Case Studies: A comprehensive portfolio showcasing 2-3 detailed case studies that demonstrate your entire design process from problem definition to final solution.
Measurable Outcomes: Each case study must clearly articulate the problem addressed, your role and process, the design solutions implemented, and importantly, the measurable impact or outcomes achieved (e.g., increased conversion rates, reduced user errors, improved user satisfaction scores).
User-Centricity: Evidence of how user research, testing, and feedback were integrated throughout the design process to inform decisions.
Process Documentation: Clear documentation of your design process, including artifacts like user flows, journey maps, wireframes, prototypes, and final UI designs.
Tool Proficiency: Showcase your proficiency with key design tools, particularly Figma, and how you leverage design systems.

Process Documentation:

Workflow Design & Optimization: Examples of how you have designed or optimized user workflows to improve efficiency and user experience.
System Implementation Standards: If applicable, demonstrate experience in working with engineering to implement designs, ensuring adherence to specifications and design system guidelines.
Measurement & Analysis: Show how you use data and analytics to evaluate the effectiveness of your designs post-launch and identify areas for further optimization.

📝 Enhancement Note: For a senior role, the portfolio is paramount. It needs to go beyond just showcasing beautiful interfaces and demonstrate strategic thinking, problem-solving capabilities, and the ability to deliver tangible business value through design. The inclusion of "measurable outcomes" is a critical differentiator.

💵 Compensation & Benefits

Salary Range:

Benefits:

Compensation Package: A great compensation package is offered, potentially including a bonus or commission plan, reflecting the senior nature and project impact.
Experian Shares Discount: Opportunity to invest in the company's success through discounted Experian shares.
Wellness Program: Support for employee well-being through dedicated programs and initiatives.
Hybrid Working Environment: Flexibility to balance in-office collaboration with remote work, promoting work-life integration.
Flexible Time Off: Generous leave policies including volunteer time off, personal leaves, and paid holidays, allowing for personal pursuits and rest.
Parental & Family Leave: Comprehensive 17 weeks of Paid Parental Leave, family care leave, and up to 5 days of study leave to support employees through significant life events and personal development.
Novated Leasing & Salary Packaging: Financial benefits that can help employees manage personal expenses and reduce tax liabilities.

Working Hours:

This is a Full-Time role, typically equating to approximately 37.5 to 40 hours per week. The hybrid arrangement allows for flexibility in how these hours are structured, with an expectation of core working hours for team collaboration and availability.

📝 Enhancement Note: The salary estimate is based on current market data for similar roles in Melbourne, Australia. The benefits listed are comprehensive and highlight Experian's commitment to employee well-being, work-life balance, and financial support, which are attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Data & Technology, Financial Services, Healthcare, Automotive, Agribusiness, Insurance. Experian is a global leader in data analytics and technology, providing solutions across a diverse range of industries.

Company Size: Large (22,500+ employees globally). This indicates a well-established organization with structured processes, significant resources, and opportunities for impact within a large ecosystem.

Founded: Experian plc is listed on the London Stock Exchange (EXPN), with corporate headquarters in Dublin, Ireland. The company has a long-standing history and a significant global presence.

Team Structure:

The role reports to the Director of Product and Strategy for TenderLink, indicating a clear reporting line within a specialized product division.
The Senior Product Designer will be part of a cross-functional team, likely including Product Managers, Engineers (front-end and back-end), QA testers, and potentially UX researchers or other designers.

Methodology:

Agile Environment: The team operates within an Agile framework, emphasizing iterative development, frequent feedback loops, and adaptability.
Data-Driven Insights: Experian's core business relies on data, suggesting a strong emphasis on using data analytics to inform product decisions and measure success.
Customer-Centricity: A core value, driving the need for continuous customer research and user feedback integration into the design and development process.
Innovation & Technology: The company actively invests in new technologies, including AI, suggesting an environment that encourages exploration and adoption of cutting-edge tools and practices.

Company Website: https://www.experian.com/ and https://www.experian.com/careers/

📝 Enhancement Note: Experian's global scale and diverse industry presence provide a rich context for a product designer. The TenderLink platform is a specific, established product undergoing modernization, offering a unique opportunity to impact a core business area. The emphasis on data, technology, and customer-centricity aligns well with modern product design principles.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level signifies a high degree of autonomy, expertise, and leadership in design execution. The role is expected to lead significant design initiatives, mentor junior designers (if applicable), and influence product strategy through design thinking.

Reporting Structure: Reports directly to the Director of Product and Strategy for TenderLink. This senior reporting line suggests significant visibility and influence within the TenderLink product domain.

Operations Impact: The Senior Product Designer will have a direct impact on the modernization and future success of the TenderLink platform. This involves enhancing user experience, driving adoption, and contributing to the platform's commercial objectives by creating intuitive and effective solutions for buyers and suppliers. The role is crucial in ensuring the platform remains competitive and meets evolving market demands.

Growth Opportunities:

Design Leadership: Opportunity to lead design efforts for a major platform transformation, potentially setting design direction and mentoring other team members.
Skill Development: Exposure to AI-enhanced design practices, advanced UX/UI techniques, and working with large-scale design systems.
Cross-Functional Exposure: Deep collaboration with Product, Sales, and Engineering leadership, providing broader business context and strategic understanding.
Industry Exposure: Gaining in-depth knowledge of the procurement and supplier marketplace sector within Australia and New Zealand.
Potential for Future Roles: A successful 18-month contract could lead to further opportunities within Experian, either on TenderLink or other product teams, depending on business needs and performance.

📝 Enhancement Note: This role offers a significant growth path for an experienced designer, focusing on leadership, strategic impact, and exposure to advanced technologies within a stable, globally recognized company. The fixed-term nature provides a focused project experience.

🌐 Work Environment

Office Type: Hybrid model. This implies a blend of in-office work for collaboration, team meetings, and focused work, with the flexibility of remote work. The specific office locations mentioned (North Sydney and Southbank, Melbourne) suggest that the team may have a presence in both key Australian cities, with the role likely tied to one primary location but with potential for interaction across others.

Office Location(s):

North Sydney, New South Wales, Australia (Mount Street)
Southbank, Victoria, Australia (Southbank Blvd)

The job description uses "Hybrid" and lists both NSW and VIC locations as possibilities, indicating flexibility or a distributed team structure. Candidates should clarify their primary office base and expected hybrid schedule.

Workspace Context:

Collaborative Environment: The hybrid model and cross-functional team structure foster collaboration, with dedicated time for in-office interaction to facilitate brainstorming, workshops, and team cohesion.
Technology & Tools: Access to industry-standard design and collaboration tools, including Figma, and potentially other project management and communication platforms.
Team Interaction: Regular opportunities to engage with product managers, engineers, and other designers in person and virtually, promoting knowledge sharing and collective problem-solving.

Work Schedule:

Full-time role, typically 37.5-40 hours per week.
The hybrid arrangement allows for flexibility in scheduling, likely with core hours designated for essential team collaboration and meetings, while offering autonomy for remote work days.

📝 Enhancement Note: The hybrid nature and multiple office locations suggest a flexible employment model. Candidates should clarify expectations regarding their primary work location and the frequency of in-office attendance.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A review of your resume and portfolio to assess qualifications and experience against the role requirements.
Hiring Manager Interview: A conversation with the Director of Product and Strategy (Hiring Manager) to discuss your experience, design philosophy, and suitability for the role and TenderLink platform.
Design Challenge/Portfolio Presentation: A practical exercise or presentation where you showcase your portfolio, walk through key case studies, and discuss your design process, problem-solving approach, and impact. This is often a crucial step for senior design roles.
Cross-Functional Team Interview: Interviews with members of the Product and Engineering teams to assess collaboration skills, technical understanding, and cultural fit.
Final Interview: Potentially a discussion with senior leadership to finalize the decision.

Portfolio Review Tips:

Curate Strategically: Select 2-3 of your strongest, most relevant case studies that demonstrate end-to-end ownership, complex problem-solving, and measurable outcomes.
Tell a Story: Structure each case study as a narrative: the problem, your approach, your decision-making process (including research and iteration), the solution, and the impact.
Highlight Your Role: Clearly define your specific contributions, especially in team projects.
Showcase Figma & Design Systems: Demonstrate your proficiency with Figma and your understanding of how to leverage or build design systems for efficiency and consistency.
Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs. Explain how you measured impact.
Prepare for Discussion: Be ready to articulate your design rationale, defend your decisions, and discuss alternative approaches.

Challenge Preparation:

Understand the Platform: Research Experian and the TenderLink platform. Understand its purpose, its users (buyers and suppliers), and the competitive landscape.
Design Thinking Practice: Be prepared to discuss how you would approach a specific design problem related to the TenderLink platform.
Communication: Practice articulating your thoughts clearly and concisely. If a presentation is involved, prepare slides that are visually appealing and logically structured.
AI & Emerging Tech: Be ready to discuss your thoughts on AI in design and other emerging trends.

📝 Enhancement Note: The interview process for a senior design role is heavily focused on the portfolio as a demonstration of capability. Candidates should prepare thoroughly to articulate their process and impact with confidence.

🛠 Tools & Technology Stack

Primary Tools:

Figma: This is explicitly mentioned as a required skill and is the primary tool for UI design, prototyping, and collaboration. Proficiency is essential.
Design Systems: Experience with creating, managing, or heavily utilizing design systems and component libraries is a key requirement for ensuring consistency and scalability.

Analytics & Reporting:

User Analytics Platforms: Likely experience with tools like Google Analytics, Mixpanel, Amplitude, or similar to track user behavior, feature adoption, and conversion rates.
A/B Testing Tools: Familiarity with A/B testing platforms to validate design changes and optimize user flows.
Data Visualization Tools: Experience with tools or libraries for presenting data insights effectively, potentially including Tableau, Power BI, or custom dashboards.

CRM & Automation:

While not direct responsibilities of a Product Designer, an understanding of how the product integrates with CRM systems (like Salesforce) or backend automation tools may be beneficial for context, especially in a B2B marketplace.

📝 Enhancement Note: The technology stack heavily emphasizes the design toolset. While direct CRM/automation experience isn't listed as a requirement, understanding the broader ecosystem of a B2B platform is always beneficial for a designer.

👥 Team Culture & Values

Operations Values:

Data-Driven Innovation: Experian's foundation in data analytics suggests a culture that values evidence-based decision-making and continuous innovation.
Customer Focus: A strong emphasis on understanding and serving customer needs, driving the product development lifecycle.
Collaboration & Teamwork: The hybrid model and cross-functional teams highlight the importance of working effectively with diverse groups.
Integrity & Trust: As a data company, maintaining trust and ethical practices is paramount.
Diversity & Inclusion: Experian actively promotes DEI, aiming for an inclusive environment where everyone can succeed.

Collaboration Style:

Cross-Functional Integration: The role requires close partnership with Product Management and Engineering, demanding clear communication, shared understanding of goals, and collaborative problem-solving.
Design Advocacy: The Senior Product Designer is expected to advocate for design principles and user needs, influencing product direction through persuasive communication and well-reasoned design solutions.
Iterative Feedback Culture: Embracing constructive feedback from peers, stakeholders, and users to refine designs and improve outcomes.
Knowledge Sharing: Contributing to the team's collective knowledge through sharing insights, best practices, and learnings from research and design experiments.

📝 Enhancement Note: Experian's stated values align with modern, progressive work environments, emphasizing innovation, customer-centricity, and inclusivity. The collaboration style is inherently integrated due to the nature of product development.

⚡ Challenges & Growth Opportunities

Challenges:

Platform Modernization: Leading the design transformation of an established platform requires balancing legacy constraints with modern user experience expectations.
Stakeholder Alignment: Ensuring buy-in and alignment from diverse stakeholders (Product, Sales, Engineering, Leadership) on design directions and priorities.
Balancing User Needs with Business Goals: Translating complex business requirements and technical limitations into user-friendly and effective solutions.
Agile Iteration Speed: Delivering high-quality designs within the fast-paced cadence of an Agile development cycle.
Remote/Hybrid Collaboration: Effectively fostering strong design collaboration and team cohesion in a hybrid work environment.

Learning & Development Opportunities:

Advanced Design Techniques: Deepening expertise in user research, journey mapping, prototyping, and usability testing.
AI in Design Exploration: Gaining practical experience with AI-powered design tools and workflows.
Design System Mastery: Contributing to or leveraging sophisticated design systems for large-scale products.
Leadership & Mentorship: Opportunity to lead design efforts and potentially mentor junior designers.
Industry Expertise: Developing specialized knowledge in the procurement and B2B marketplace sector.

📝 Enhancement Note: The challenges are typical for a senior role involved in platform transformation, offering significant opportunities for professional growth and skill enhancement.

💡 Interview Preparation

Strategy Questions:

"Describe a time you led the design of a complex feature or platform from concept to launch. What was your process, and what were the key challenges and outcomes?"
"How do you approach mapping end-to-end customer journeys for a B2B marketplace? What methods do you use to uncover user needs?"
"Discuss your experience with Figma and design systems. How do you ensure consistency and scalability in your designs?"
"How would you approach designing for a platform that needs to serve both buyers and suppliers with potentially different needs and workflows?"
"Describe a situation where you had to influence stakeholders to adopt your design recommendation. What was your strategy?"
"How do you integrate user research and feedback into your design process, especially within an Agile sprint cycle?"

Company & Culture Questions:

"What interests you about Experian and the TenderLink platform specifically?"
"How do you see your design philosophy aligning with Experian's values of data-driven innovation and customer focus?"
"Describe your ideal hybrid work environment and how you maintain productivity and collaboration."

Portfolio Presentation Strategy:

Structure: For each case study, follow the STAR method (Situation, Task, Action, Result). Clearly articulate the problem (Situation), your role and responsibilities (Task), the steps you took (Action), and the outcomes achieved (Result).
Visuals: Use clean, well-organized slides that highlight key artifacts (wireframes, mockups, prototypes) and clearly illustrate your process.
Conciseness: Be mindful of time. Focus on the most critical aspects of each case study.
Engagement: Be prepared to answer questions, discuss trade-offs, and elaborate on specific design decisions. Show enthusiasm and passion for your work.
Quantify Impact: Reiterate the measurable outcomes from your projects. If exact numbers are not available, discuss the intended impact and how it would be measured.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also strategic thinking, leadership potential, and the ability to articulate complex ideas and their impact clearly.

📌 Application Steps

To apply for this Senior Product Designer position:

Submit your application through the provided link on the Experian careers portal.
Portfolio Customization: Tailor your resume and portfolio to highlight your experience with Figma, design systems, customer journey mapping, prototyping, and Agile methodologies. Ensure your portfolio clearly showcases end-to-end design case studies with measurable outcomes relevant to marketplace or B2B platforms.
Resume Optimization: Use keywords from the job description, such as "Product Design," "UX/UI," "Figma," "Agile," "Customer Research," and "Design Systems," to ensure ATS compatibility and highlight your most relevant experience. Quantify achievements wherever possible.
Interview Preparation: Practice articulating your design process, problem-solving approach, and the impact of your work using specific examples from your portfolio. Be ready to discuss your experience with hybrid work environments and your understanding of Experian and the TenderLink platform.
Company Research: Familiarize yourself with Experian's global presence, its industry focus, and its commitment to data, technology, and customer-centricity. Research the TenderLink platform to understand its current state and potential for modernization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Product Designer - 18-month Fixed-term Contract - Hybrid