Senior Principal, UX Researcher

📍 Job Overview

Job Title: Senior Principal, UX Researcher

Company: Ingram Micro

Location: Sofia, Bulgaria

Job Type: Full-time

Category: User Experience Research / Product Operations

Date Posted: June 1, 2026

Experience Level: Senior/Principal (8+ years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic direction and execution of User Experience (UX) research initiatives, with a primary focus on enhancing the Ingram Micro Xvantage™ platform.

• Drive customer-centricity across product development by translating complex qualitative and quantitative research findings into actionable strategies for product, design, engineering, and business stakeholders.

• Mentor and develop mid-level UX Researchers, fostering a culture of high-quality research, strategic problem-framing, and compelling insight storytelling.

• Champion the integration of user insights throughout the entire customer lifecycle, from initial onboarding and platform usage to expansion and ongoing support, ensuring evidence-based decision-making.

• Collaborate closely with Data Science and Business Analytics teams to synthesize mixed-methods insights, creating a comprehensive understanding of user behavior and platform performance.

📝 Enhancement Note: This role is positioned as a Senior Principal, indicating a significant level of autonomy, strategic influence, and leadership responsibility within the UX Research function. The emphasis on the Xvantage platform suggests a critical, high-impact role in shaping the company's digital product strategy. The requirement to mentor mid-level researchers points to a leadership component beyond individual contribution.

📈 Primary Responsibilities

• Develop and own the UX research strategy and roadmap, aligning research objectives with critical product and business goals for the Xvantage platform.

• Conduct end-to-end user research using a variety of qualitative and quantitative methodologies (e.g., interviews, usability testing, surveys, behavioral data analysis, A/B testing) to uncover user needs, pain points, and opportunities.

• Partner with Product Management, Design, Engineering, Data Science, and business units to define research priorities, scope research projects, and integrate findings into product roadmaps and feature development.

• Mentor and guide mid-level UX Researchers, providing strategic direction, feedback on research design and execution, and support for developing their problem-framing and storytelling skills.

• Translate research insights into clear, compelling, and actionable recommendations for stakeholders, effectively advocating for user needs and influencing product and experience decisions.

• Build and maintain a robust Voice of Customer (VoC) program by synthesizing insights from various sources, including research, analytics, surveys, and direct customer feedback, to inform leadership and cross-functional teams.

• Champion UX Research principles and practices across the organization, educating teams on the value of user evidence and promoting its early and consistent integration into the product development process.

• Proactively identify and frame complex or ambiguous problem spaces where user research can provide critical clarity and drive impactful solutions.

• Collaborate with Data Science and Business Analytics to integrate qualitative findings with quantitative data, providing a holistic view of customer behavior and platform performance.

• Communicate research findings and strategic recommendations with clarity, conviction, and persuasive storytelling to ensure they actively shape prioritization, trade-offs, and roadmap direction.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on research, and mentorship. The emphasis on Xvantage platform ownership and influencing product/business decisions indicates a crucial role in driving the company's digital transformation and customer experience strategy.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for UX Research roles of this caliber. Advanced degrees are often preferred for senior principal positions.

Experience: 8+ years of progressive experience in User Experience (UX) Research, with a proven track record of informing product strategy and decision-making in complex environments.

Required Skills:

• Extensive experience in designing and executing a wide range of qualitative research methods (e.g., in-depth interviews, usability testing, contextual inquiry, diary studies).

• Proficiency in quantitative research methods, including survey design, statistical analysis, A/B testing, and behavioral data analysis.

• Demonstrated ability to define research strategies and roadmaps that align with business objectives and product priorities.

• Strong experience in mentoring and guiding junior or mid-level researchers, fostering their professional development.

• Excellent stakeholder management and communication skills, with the ability to clearly articulate complex insights and influence decision-makers across various levels.

• Proven ability to navigate ambiguity, independently prioritize research efforts, and frame impactful research questions in evolving business contexts.

• Strong business acumen and the ability to translate research findings into actionable, business-relevant recommendations.

• Experience contributing to or building Voice of Customer (VoC) programs, synthesizing diverse data sources into actionable insights.

• Familiarity with Agile and Lean UX methodologies and experience embedding research within fast-paced product development cycles.

Preferred Skills:

• Direct experience with complex B2B SaaS products, particularly enterprise platforms with intricate multi-step workflows and comprehensive end-to-end user journeys.

• Experience working with AI-powered or agentic AI products, including research on usability, trust, interaction patterns, and competitive analysis of AI experiences.

• Experience collaborating effectively within cross-functional teams (Product, Design, Engineering, Data Science) to achieve shared goals.

• Familiarity with industry-standard UX research tools and platforms for participant recruitment, data collection, and analysis.

📝 Enhancement Note: The extensive experience requirement (8+ years) and the "Senior Principal" title suggest that candidates will be evaluated not just on their technical research skills but also on their strategic thinking, leadership potential, and ability to drive organizational change through user insights.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Strategic Impact: Showcase 2-3 comprehensive case studies demonstrating your ability to lead research initiatives that significantly influenced product strategy, user experience, or business outcomes.

• Methodological Diversity: Include examples that highlight your expertise in both qualitative and quantitative research methods, detailing specific approaches used and why they were chosen for particular problems.

• Problem Framing & Solution Orientation: Clearly articulate the complex or ambiguous problems you addressed, your process for framing research questions, and how your insights led to concrete solutions or product improvements.

• Collaboration & Influence: Provide examples of how you collaborated with cross-functional teams (Product, Design, Engineering) and successfully influenced their decisions based on research findings.

• Mentorship & Leadership: If applicable, include examples of how you have mentored or guided other researchers, demonstrating your ability to elevate team capabilities.

• VoC Program Contribution: Showcase experience in synthesizing data from multiple sources (research, analytics, feedback) into cohesive insights for broader organizational understanding.

Process Documentation:

• Research Planning & Design: Document your process for planning research projects, from defining objectives and scope to selecting appropriate methodologies and recruiting participants.

• Insight Synthesis & Communication: Demonstrate your methods for synthesizing raw data into meaningful insights and communicating these findings effectively to diverse audiences, including executive leadership.

• Impact Measurement: Show how you track and measure the impact of your research on product development, user experience, and business metrics.

• Agile/Lean Integration: Illustrate how you embed research activities within Agile or Lean UX workflows to ensure timely feedback and continuous improvement.

📝 Enhancement Note: For a Senior Principal role, the portfolio should go beyond simply listing projects. It needs to demonstrate strategic thinking, leadership, and a clear understanding of how research drives business value. The ability to articulate process and impact is paramount.

💵 Compensation & Benefits

Salary Range: For a Senior Principal UX Researcher in Sofia, Bulgaria, with 8+ years of experience, the estimated annual gross salary range could be between €60,000 - €90,000 (approximately 117,000 - 176,000 BGN). This range is an estimate based on industry benchmarks for senior-level UX research roles in major European tech hubs, considering the cost of living in Sofia and the responsibilities outlined. The exact compensation will depend on the candidate's specific qualifications, experience, and negotiation.

Benefits:

• Competitive Salary & Bonus System: A strong base salary complemented by a performance-based bonus structure.

• Additional Health Insurance: Comprehensive private health insurance providing access to specialized medical care.

• Food Vouchers: Monthly vouchers to cover grocery and meal expenses.

• Transport Allowance: Financial support for commuting to the office.

• Well-being Program & Multisport Card: Initiatives and access to fitness facilities to support employee health and wellness.

• Referral and Baby Bonus: Bonuses for successful employee referrals and for new parents.

• Paid Holiday Days: Generous paid time off that increases with tenure.

• Company Discounts: Exclusive discounts on Ingram Micro products and services, and potentially partner offerings.

• Language Courses: Opportunities to improve language skills, particularly English, which is the primary job language.

• Free Access to Online Learning Platform: Access to a wide array of online courses for continuous professional development.

• Professional Trainings and Academies: Structured training programs and academies, including the opportunity for ACCA certification.

• Great Career Growth and Development Opportunities: Clear pathways for career advancement and skill enhancement within the organization.

• Hybrid Type of Work: Flexibility to balance remote work with in-office collaboration, supporting work-life integration.

• Recognition Awards: Formal and informal recognition for outstanding performance and contributions.

• Modern Office Space: A well-equipped and comfortable workspace with amenities like free coffee and hot beverages.

Working Hours: The standard working hours are likely 40 hours per week, with a hybrid work arrangement allowing for flexibility in scheduling and location. The company offers a hybrid model, suggesting a balance between in-office collaboration and remote work, typically requiring a set number of days in the office per week.

📝 Enhancement Note: The salary estimate is based on general market data for senior UX roles in Eastern Europe and assumes a high level of expertise. The listed benefits are comprehensive and reflect a company culture that invests in employee well-being and professional development, which is attractive to experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Distribution and IT Services. Ingram Micro operates at the core of the global IT ecosystem, acting as a critical intermediary that connects technology manufacturers and cloud providers with a vast network of business-to-business (B2B) technology experts. This industry context means the company deals with complex supply chains, a wide array of products and services, and a diverse customer base ranging from small resellers to large enterprises.

Company Size: Ingram Micro is a large enterprise, typically categorized as having over 10,000 employees globally. This scale implies a structured environment with established processes, significant resources, and opportunities for impact on a global scale. For operations professionals, this means navigating larger teams, potentially more formalized procedures, and the chance to contribute to large-scale initiatives.

Founded: Ingram Micro was founded in 1979. This long history suggests stability, deep industry knowledge, and a well-established presence in the market. It also implies that the company has adapted through numerous technological shifts, indicating resilience and a capacity for evolution, which is crucial for teams involved in product development and operational efficiency.

Team Structure:

• UX Research Team: This role implies a dedicated UX Research team, likely comprising mid-level researchers and potentially junior members, with the Senior Principal acting as a lead or manager. The team would collaborate closely with Product Management, UX/UI Design, and Engineering departments.

• Reporting Structure: The Senior Principal UX Researcher likely reports to a Director or VP of Product, Design, or User Experience, depending on the organizational structure. This reporting line ensures strategic alignment with broader product and business objectives.

• Cross-functional Collaboration: The role is inherently cross-functional, requiring close partnerships with Product Managers, Designers, Engineers, Data Scientists, Business Analysts, and potentially Marketing and Sales teams to ensure a holistic customer experience strategy.

Methodology:

• Data-Driven Decision-Making: The company emphasizes using data and insights to inform decisions, with a strong focus on leveraging the Xvantage platform. This means research findings must be data-backed and actionable.

• Agile and Lean UX: The team operates within Agile and Lean UX frameworks, requiring research to be integrated iteratively into fast-paced development cycles, focusing on continuous feedback and rapid iteration.

• Customer-Centricity: A core tenet is ensuring customer needs and behaviors are at the forefront of product development and business strategy, driven by robust UX research.

Company Website: https://www.ingrammicro.com/

📝 Enhancement Note: The scale and history of Ingram Micro suggest a complex operational environment where robust processes and strategic alignment are key. The focus on Xvantage indicates a significant digital transformation initiative, making this UX Research role critical for its success.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Senior Principal level within the UX Research discipline. It signifies a move beyond individual contribution to a position of significant influence, strategic leadership, and mentorship. Professionals at this level are expected to not only conduct high-impact research but also to shape research strategy, mentor team members, and act as a key advisor to product and business leadership. They are often seen as subject matter experts and thought leaders within their domain.

Reporting Structure: The Senior Principal UX Researcher will likely report to a Director or VP of Product, Design, or a dedicated Head of User Experience. This senior reporting line ensures direct access to leadership and the ability to influence strategic product decisions. The role also involves mentoring mid-level UX Researchers, indicating a leadership responsibility over a portion of the UX Research team.

Operations Impact: The primary impact of this role is on shaping the user experience and overall customer journey of Ingram Micro's flagship digital platform, Xvantage™. By embedding deep user understanding into product development, this role directly influences product adoption, customer satisfaction, operational efficiency for users, and ultimately, the success and revenue generated by the Xvantage platform. The ability to translate insights into actionable recommendations for product strategy and business decisions is paramount.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a management role, such as a UX Research Manager or Director, overseeing a larger team and broader research strategy.

• Strategic Specialization: Opportunity to become a recognized expert in specific areas, such as B2B SaaS UX, AI product research, or customer lifecycle strategy within Ingram Micro.

• Cross-Functional Leadership: Development of skills to lead cross-functional initiatives and drive organizational change through user-centered approaches.

• Industry Influence: Potential to represent Ingram Micro at industry conferences or contribute to thought leadership in UX research.

• ACCA Certification: While not directly related to UX research, the availability of ACCA certification training suggests a company that supports broad professional development, potentially opening doors to finance or business operations roles if desired.

📝 Enhancement Note: The "Senior Principal" title signifies a career trajectory that emphasizes strategic impact and leadership. The growth opportunities are geared towards expanding influence, managing teams, and deepening expertise in critical areas for Ingram Micro's digital transformation.

🌐 Work Environment

Office Type: Ingram Micro operates a Hybrid work environment. This means the role will involve a combination of remote work and in-office presence. The specific balance will likely be determined by team needs, project requirements, and company policy, but generally implies flexibility.

Office Location(s): The primary office location for this role is Sofia, Bulgaria. Ingram Micro has a modern office space in Sofia, equipped with amenities designed to foster productivity and collaboration. Specific details about the office's location within Sofia would require direct inquiry, but it is described as a "Modern office space."

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional partnerships suggest a workspace designed for both focused individual work and collaborative team sessions. Expect meeting rooms, common areas, and potentially hot-desking arrangements.

• Tools and Technology: Access to standard office technology, reliable internet, and potentially specialized UX research software and hardware will be provided. The company's focus on digital platforms like Xvantage™ implies a tech-forward environment.

• Team Interaction: Opportunities for regular interaction with UX Researchers, Product Managers, Designers, and Engineers, both virtually and in person, are integral to the hybrid model.

Work Schedule: The standard working hours are 40 hours per week. The hybrid arrangement provides flexibility, allowing employees to manage their time effectively between remote and in-office work, which can be beneficial for deep work sessions or managing personal commitments.

📝 Enhancement Note: The hybrid model is a key feature of the work environment, offering flexibility. The description of a "modern office space" suggests an investment in employee comfort and productivity, which is a positive signal for candidates evaluating workplace conditions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes to assess basic qualifications and experience.

• Hiring Manager Interview: An in-depth discussion with the hiring manager to explore your experience, strategic thinking, research methodologies, and alignment with the role's responsibilities, particularly regarding Xvantage™ and leadership.

• Portfolio Presentation & Case Study: A critical stage where you will present selected case studies from your portfolio to a panel of stakeholders (e.g., Product Managers, Designers, Senior Researchers). This will involve explaining your process, insights, impact, and how you navigated challenges. Be prepared to discuss your approach to problem framing and influencing decisions.

• Cross-functional Interviews: Interviews with key stakeholders from Product, Design, and Engineering teams to assess your ability to collaborate effectively, understand their perspectives, and communicate research insights in a way that resonates with their disciplines.

• Mentorship Discussion: You may be asked to discuss your experience and approach to mentoring junior researchers.

• Final Interview/Executive Review: A final conversation, potentially with a more senior leader, to confirm cultural fit, strategic alignment, and overall suitability for the Senior Principal role.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your most impactful projects that best demonstrate your strategic thinking, leadership, research depth, and ability to drive business outcomes. Tailor the selection to the specific requirements of this role (e.g., B2B SaaS, platform focus, AI considerations).

• Tell a Story: Structure each case study as a narrative: the problem, your role, the research process (methods, challenges), key insights, recommendations, and the resulting impact (quantifiable if possible).

• Focus on Impact: Clearly articulate how your research influenced product decisions, improved user experience, or contributed to business goals. Use metrics where available to showcase ROI.

• Highlight Collaboration & Influence: Demonstrate how you worked with cross-functional teams and effectively advocated for user needs to drive change.

• Showcase Mentorship: If you have mentorship experience, include an example or be ready to discuss your philosophy and approach.

• Prepare for Q&A: Anticipate questions about your methodology choices, how you handle difficult stakeholders, ambiguity, and trade-offs.

Challenge Preparation:

• Anticipate a Research Challenge: Be prepared for a hypothetical research problem related to the Xvantage platform or a similar B2B SaaS context. You might be asked to outline your approach, key questions, and potential methodologies.

• Strategic Thinking: Practice articulating your thought process for tackling complex, ambiguous problems. Focus on how you would frame the issue, identify key unknowns, and plan research to address them.

• Communication Skills: Rehearse presenting your findings and recommendations concisely and persuasively. Practice tailoring your message to different audiences (e.g., technical vs. business).

📝 Enhancement Note: The interview process for a Senior Principal role is rigorous, emphasizing strategic leadership, mentorship, and the ability to translate research into tangible business outcomes. A well-prepared portfolio and clear communication are crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with various qualitative and quantitative research tools for usability testing, surveys, interviews, and data analysis. Examples include UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey, Typeform.

• Collaboration Tools: Experience with tools like Jira, Confluence, Asana for project management and workflow tracking within Agile environments.

• Design & Prototyping Tools: Familiarity with tools used by designers, such as Figma, Sketch, or Adobe XD, to understand and review prototypes.

Analytics & Reporting:

• Web Analytics: Experience with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior on digital platforms.

• Business Intelligence Tools: Familiarity with BI tools like Tableau, Power BI, or Looker for analyzing large datasets and creating dashboards.

• Data Analysis Software: Ability to work with tools or languages for statistical analysis, such as R, Python (with libraries like Pandas, SciPy), or SPSS.

CRM & Automation:

• CRM Systems: Understanding of how CRM systems (e.g., Salesforce) store customer data, which can be a source for quantitative insights. While not a direct tool for UX research, understanding CRM data is valuable for B2B contexts.

• Data Integration & Warehousing: Awareness of how data is collected, integrated, and stored within enterprise systems, which can impact the availability and quality of data for analysis.

📝 Enhancement Note: While the role is focused on UX Research, familiarity with the broader technology stack used in product development and analytics is essential. This includes understanding how research data can be integrated with behavioral analytics, CRM data, and BI reporting for a holistic view.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep-seated commitment to understanding and advocating for the customer's needs, ensuring their perspective is central to all product and business decisions. This translates to a research approach that prioritizes uncovering genuine user pain points and motivations.

• Data-Driven Decision-Making: A strong emphasis on using evidence, whether qualitative or quantitative, to inform strategies and validate hypotheses. This means research findings must be robust, well-supported, and clearly communicated to drive action.

• Collaboration & Partnership: A culture of working effectively across teams (Product, Design, Engineering, Data Science) to achieve shared goals. This involves open communication, active listening, and a willingness to integrate diverse perspectives.

• Continuous Improvement & Agility: An ethos of iterating, learning, and adapting quickly. This applies to both product development processes and research methodologies, fostering an environment where experimentation and learning from failures are encouraged.

• Impact & Accountability: A focus on delivering tangible results and taking ownership of research outcomes. This means ensuring research leads to actionable insights that drive positive change and measurable business impact.

Collaboration Style:

• Proactive Partnership: Engaging with stakeholders early and often to understand their challenges and integrate research into their workflows seamlessly.

• Transparent Communication: Regularly sharing research plans, findings, and recommendations in clear, accessible formats, fostering trust and alignment.

• Constructive Feedback Culture: Encouraging an environment where feedback is openly exchanged, leading to continuous improvement of research practices and product development.

• Knowledge Sharing: Actively sharing learnings and best practices within the UX Research team and across relevant departments to elevate the overall understanding of user needs.

📝 Enhancement Note: The values and collaboration style emphasize a proactive, data-informed, and team-oriented approach to research, which is critical for a Senior Principal role aiming to drive significant impact within a large organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity in a Large Enterprise: Ingram Micro's scale and complexity can present challenges in aligning stakeholders, accessing data, and driving consistent adoption of research insights across diverse business units.

• Balancing Strategic Vision with Tactical Execution: As a Senior Principal, you'll need to balance setting the long-term research vision with the day-to-day demands of executing impactful research for critical platforms like Xvantage™.

• Integrating Qualitative and Quantitative Data: Effectively synthesizing insights from diverse sources (user interviews, analytics, surveys, AI behavior) into a cohesive and actionable narrative can be complex.

• Influencing Decision-Making: Persuading stakeholders who may have differing priorities or a less developed understanding of UX research principles requires strong communication and advocacy skills.

• Researching Complex B2B SaaS & AI Products: Understanding the intricate workflows, diverse user roles, and emerging AI interactions within enterprise platforms requires deep domain knowledge and sophisticated research approaches.

Learning & Development Opportunities:

• Deepening B2B SaaS & AI Expertise: Opportunities to become a recognized expert in the nuances of enterprise software and the rapidly evolving field of AI product research.

• Strategic Leadership Development: Growing skills in research strategy, team leadership, and influencing executive-level decision-making.

• Cross-Disciplinary Learning: Gaining a deeper understanding of product management, engineering, data science, and business analytics through close collaboration.

• Industry Conferences & Certifications: Potential to attend leading UX research conferences or pursue advanced certifications relevant to the field.

• Mentorship & Coaching: Developing coaching skills through mentoring mid-level researchers, which can be a significant growth area for future leadership roles.

📝 Enhancement Note: The challenges are typical for senior roles in large tech companies, requiring adaptability, strong interpersonal skills, and a strategic mindset. The growth opportunities are geared towards developing leadership and specialized expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to developing a UX research strategy and roadmap for a complex B2B SaaS platform like Xvantage™. How would you prioritize initiatives?"

  • Preparation: Focus on how you align research with business goals, identify critical knowledge gaps, and plan for iterative research cycles. Emphasize stakeholder input and data-driven prioritization.

• "How do you foster a customer-centric culture and embed user insights into product development processes within an Agile environment?"

  • Preparation: Discuss your methods for sharing insights broadly, collaborating with Product and Design, and ensuring research findings directly inform backlog prioritization and feature design.

• "Walk us through a time you had to navigate significant ambiguity to frame a research problem and deliver impactful insights. What was your process?"

  • Preparation: Select a case study that showcases your ability to define problems, choose appropriate methods, and deliver clarity in complex situations. Highlight your problem-framing skills.

Company & Culture Questions:

• "What interests you most about Ingram Micro and the Xvantage™ platform, and how do you see UX research contributing to its success?"

  • Preparation: Research Ingram Micro's mission, recent news, and the strategic importance of Xvantage™. Connect your passion for UX to their business objectives.

• "How do you approach mentoring mid-level UX Researchers? What is your philosophy on developing talent?"

  • Preparation: Be ready to discuss your experience in providing feedback, guidance, and support for skill development. Highlight your understanding of career progression for researchers.

• "Describe a situation where your research challenged the assumptions of key stakeholders. How did you handle it, and what was the outcome?"

  • Preparation: Prepare a story that demonstrates your ability to advocate for user needs respectfully but firmly, using data and compelling narratives to build consensus.

Portfolio Presentation Strategy:

• Structure for Impact: For each case study, clearly define: The Business/Product Context, The Problem/Opportunity, Your Role & Responsibilities, The Research Process (Methods, Participants, Timeline), Key Findings & Insights, Recommendations, The Impact (Quantifiable if possible), Key Learnings.

• Visual Storytelling: Use clear visuals (e.g., screenshots, journey maps, key quotes, charts) to support your narrative and make your findings more engaging.

• Focus on "Why": Explain the rationale behind your methodological choices. Why did you choose qualitative over quantitative, or vice-versa? Why a specific technique?

• Demonstrate Influence: Explicitly state how your research efforts led to changes in product direction, design, or business strategy.

• Be Prepared for Deep Dives: Anticipate questions about your process, challenges, alternative approaches, and the broader implications of your findings.

📝 Enhancement Note: Interview preparation for this role requires a strong focus on strategic thinking, leadership, and the ability to articulate research impact in business terms. Practice presenting your portfolio as a narrative that highlights your problem-solving and influencing capabilities.

---

📌 Application Steps

To apply for this Senior Principal, UX Researcher position:

• Submit your application through the Ingram Micro careers portal via the provided link.

• Tailor your Resume: Ensure your resume clearly highlights your 8+ years of UX research experience, emphasizing achievements related to B2B SaaS, platform research, strategic influence, and mentorship. Use keywords from the job description naturally.

• Curate Your Portfolio: Select 2-3 of your most impactful UX research case studies that align with the role's requirements (strategic impact, methodological breadth, B2B SaaS, AI considerations if applicable). Prepare a compelling narrative for each, focusing on problem framing, process, insights, and measurable outcomes.

• Prepare for the Interview Process: Familiarize yourself with Ingram Micro and the Xvantage™ platform. Practice articulating your research strategy, leadership approach, and how you drive customer-centricity. Rehearse your portfolio presentation, focusing on storytelling and impact.

• Research Company Culture: Understand Ingram Micro's values, industry position, and commitment to technology and customer experience. Prepare to discuss how your approach aligns with their culture and operational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.