Senior Manager of UX Design

📍 Job Overview

Job Title: Senior Manager of UX Design

Company: SupplyHouse.com

Location: Remote, United States

Job Type: Full-Time

Category: Customer Experience / UX Design

Date Posted: 2026-09-11

Experience Level: 10+ years

Remote Status: Fully Remote

🚀 Role Summary

• Lead and mentor a team of UX Designers, establishing high standards for design craft, rigor, and consistency across all e-commerce and app experiences.

• Drive a research-informed design process, ensuring all major design decisions are grounded in customer insights, usability findings, and behavioral data.

• Serve as the primary advocate for UX in executive-level discussions, translating design rationale into measurable business outcomes such as conversion, retention, and engagement.

• Collaborate cross-functionally with Marketing, Merchandising, and IT to align UX strategies with broader business and product objectives.

• Champion the integration of AI-driven tools to enhance design workflows and innovate across the customer journey.

📝 Enhancement Note: This role is positioned as a Senior Manager, indicating a significant level of responsibility in both people management and strategic influence within the UX domain. The emphasis on research-informed design and direct impact on business outcomes (conversion, retention, engagement) is critical for operations-minded candidates. The integration of AI tools suggests a forward-thinking approach to design operations.

📈 Primary Responsibilities

• Team Leadership & Development: Lead, mentor, and grow a team of UX designers, fostering a culture of continuous learning and high performance. Set clear expectations for design quality and process adherence.

• Research-Driven Design Process: Establish and enforce a robust design process where all significant design decisions are directly linked to customer research findings, usability tests, or behavioral analytics.

• Cross-Functional Collaboration: Partner closely with Customer Research to translate qualitative and quantitative findings into actionable design improvements and strategic direction.

• UX Best Practices & Standards: Own and champion UX best practices, including information architecture, interaction design patterns, and accessibility standards, across all digital touchpoints.

• Executive Communication & Advocacy: Represent UX initiatives and design rationale to executive leadership, effectively communicating the business value and impact of design decisions.

• Strategic Alignment: Collaborate with Marketing, Merchandising, and IT departments to ensure UX strategies are integrated with and support overall business and product roadmaps.

• Prioritization Framework: Develop and implement a repeatable framework for prioritizing UX initiatives based on potential customer impact and quantifiable business value.

• Project & Stakeholder Management: Effectively manage stakeholder expectations and project timelines across multiple concurrent design workstreams, ensuring timely delivery of high-quality solutions.

• AI Integration: Explore and champion the thoughtful integration of AI-driven tools and solutions within the UX team to enhance efficiency, creativity, and innovation.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on execution. Candidates must demonstrate experience in developing and scaling design processes, managing teams, and directly influencing business metrics. The emphasis on translating research into actionable design and communicating this to executives is key.

🎓 Skills & Qualifications

Education: Bachelor's degree in Marketing, Human-Computer Interaction, Design, or a related field.

Experience: 10+ years of progressive experience in User Experience (UX) design, with a minimum of 2 years in a direct management role overseeing UX designers.

Required Skills:

• UX Leadership: Proven ability to lead, mentor, and grow a team of UX designers, fostering a collaborative and high-performing environment.

• Research-Informed Design: Demonstrated track record of leveraging qualitative and quantitative customer research (e.g., usability testing, surveys, session data, voice-of-customer feedback) to inform and drive design decisions, not just aesthetic execution.

• E-commerce UX Expertise: Hands-on experience designing direct-to-consumer e-commerce experiences with a clear focus on driving measurable conversion outcomes (e.g., conversion rate, average order value, cart completion, revenue per visitor).

• Portfolio of Impact: A strong portfolio showcasing end-to-end UX ownership, including research input, detailed design rationale, and demonstrable, measurable outcomes.

• Executive Presentation Skills: Experience presenting design work, strategies, and data-driven rationale to executive stakeholders, with the ability to defend decisions confidently.

• Design Tools Proficiency: Fluency with modern design and prototyping tools, such as Figma.

• Communication Excellence: Exceptional communication and interpersonal skills, capable of providing detailed design critiques to the team and framing strategic discussions with leadership.

• Accessibility & IA: Strong understanding of UX best practices, including accessibility standards, information architecture, and interaction design patterns.

Preferred Skills:

• Experience managing UX for large, attribute-heavy product catalogs.

• Familiarity with B2B or trade/distribution industry dynamics.

• Experience with analytics platforms such as Amplitude, Google Analytics, or similar tools for tracking user behavior and performance metrics.

📝 Enhancement Note: The requirement for "hands-on ownership of conversion outcomes" is crucial for candidates to highlight in their applications. This indicates a strong focus on the business impact of UX, aligning with revenue operations and GTM objectives. The portfolio requirement explicitly asks for "measurable outcome," which is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Ownership: Showcase projects that demonstrate your full involvement from initial research and problem definition through design execution and post-launch analysis of results.

• Research Integration: Provide clear evidence of how customer research (qualitative and quantitative) directly informed your design decisions and led to specific improvements.

• Measurable Outcomes: Quantify the impact of your design solutions, presenting data on key metrics like conversion rates, user engagement, task completion, or revenue impact.

• Design Rationale: Articulate the strategic thinking and reasoning behind your design choices, explaining trade-offs and alternatives considered.

• Leadership Examples: Include examples of how you have led design initiatives, mentored designers, or influenced design strategy within an organization.

Process Documentation:

• Research-to-Design Workflow: Document your approach to translating customer insights and usability findings into actionable design specifications and prototypes.

• Design System & Standards: Showcase examples of how you've established or contributed to design systems, style guides, or best practice documentation for consistency and scalability.

• Cross-Functional Collaboration: Illustrate how you've collaborated with product management, engineering, marketing, and other teams to bring UX solutions to life.

• AI Tool Integration: Be prepared to discuss how you've leveraged or envision leveraging AI tools to streamline design processes, conduct research, or generate design concepts.

📝 Enhancement Note: The emphasis on a "Strong portfolio showing end-to-end ownership: research input, design rationale, and measurable outcome" directly translates to the need for candidates to demonstrate process rigor and quantifiable results, a hallmark of strong operations professionals.

💵 Compensation & Benefits

Salary Range: $156,088 – $195,110 per year.

Benefits:

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.

• 401(k) with up to a 4% company match.

• Paid vacation, sick time, and holidays.

• Company-paid basic life insurance and long-term disability coverage.

• Discounted auto, home, and pet insurance programs.

• Flexible Spending Account (FSA).

• Employee Assistance Program (EAP) offering confidential mental health, financial planning, and legal support.

• Company-provided equipment and a one-time $250 work-from-home stipend.

• $750 annual professional development budget.

• $25 monthly Grubhub credit.

• Company rewards and recognition program.

• Ownership for All program: Financial participation in company growth and accomplishments.

Working Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility. The role is full-time (40 hours per week).

📝 Enhancement Note: The provided salary range is competitive for a Senior Manager role in UX Design in the United States. The benefits package is robust, with specific mentions of professional development budgets and an "Ownership for All" program that align with employee growth and retention, common in companies valuing long-term contributions.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce (HVAC, plumbing, heating, and electrical supplies).

Company Size: The provided data does not specify exact company size, but typical for an industry-leading e-commerce company, it could range from several hundred to a few thousand employees.

Founded: 2004. SupplyHouse.com has established itself as a significant player in its niche e-commerce market over nearly two decades.

Team Structure:

• Customer Experience Team: The UX team is part of the broader Customer Experience Team, reporting to the Director of Customer Experience. This indicates a strategic focus on customer satisfaction and journey optimization.

• Cross-Functional Collaboration: The role requires close partnership with Marketing, Merchandising, and IT, suggesting a matrixed environment where UX designers must effectively communicate and integrate with various business units.

• Executive Visibility: The Senior Manager will frequently interact with and present to executive leadership, highlighting the importance of UX at a strategic company level.

Methodology:

• Data-Driven Decisions: The company emphasizes a research-informed design process, using customer insights, usability findings, and behavioral data to guide all major design decisions.

• Customer-Centricity: Core values like Generosity, Respect, Innovation, Teamwork, and GRIT, along with the emphasis on "Real people. Real service," point to a culture that prioritizes customer needs and employee well-being.

• Continuous Improvement: The role's focus on elevating UX, driving measurable business outcomes, and integrating AI tools suggests a commitment to ongoing optimization and innovation.

Company Website: https://www.supplyhouse.com/

📝 Enhancement Note: SupplyHouse.com's industry is highly specific, meaning candidates with experience in complex product catalogs or B2B/trade environments will have a distinct advantage. The company's stated values and focus on customer experience suggest a culture that appreciates collaboration, data-driven approaches, and continuous improvement – traits highly valued in operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Managerial position, signifying a senior-level individual contributor with significant leadership responsibilities. It bridges strategic UX direction with team management and executive communication. The focus on business outcomes and cross-functional collaboration positions this as a pivotal role within the customer experience function.

Reporting Structure: The Senior Manager of UX Design reports to the Director of Customer Experience. This implies a clear hierarchy with opportunities for upward communication and strategic alignment with senior leadership.

Operations Impact: The Senior Manager's impact is directly tied to improving customer experience on the e-commerce platform, which translates to tangible business results:

• Conversion Rate Optimization: Enhancing user journeys to drive more sales.

• Customer Retention: Improving user satisfaction and loyalty through intuitive design.

• Revenue Growth: Directly influencing metrics like Average Order Value (AOV) and Revenue Per Visitor (RPV).

• Operational Efficiency: Streamlining user flows can reduce customer support inquiries and improve overall platform efficiency.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Director-level role or lead larger, more specialized design teams as the company scales.

• Strategic Influence: Deeper involvement in shaping overall product and business strategy through UX insights and data.

• Skill Specialization: Opportunity to develop expertise in specific areas like AI integration in design, advanced analytics, or complex e-commerce UX challenges.

• Cross-Functional Leadership: Potential to lead broader customer experience initiatives that span beyond pure UX design.

📝 Enhancement Note: For operations professionals, this role offers a clear path to demonstrate strategic impact on core business metrics. The growth opportunities are tied to increasing strategic influence and leadership scope, common career trajectories for experienced operations and GTM leaders.

🌐 Work Environment

Office Type: This is a fully remote position, offering flexibility in work location within specified US states. However, it requires 6 trips per year to the company headquarters in Melville, NY, for internal meetings and team-building. This hybrid model is designed to foster team cohesion and strategic alignment while retaining remote work benefits.

Office Location(s): Headquarters are in Melville, NY. The role is open to individuals residing in or willing to relocate to Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

Workspace Context:

• Remote Autonomy: Employees are expected to maintain a distraction-free environment for optimal productivity and virtual meeting participation.

• Collaborative Tools: The use of modern design and prototyping tools (Figma) and likely other collaboration platforms (e.g., Slack, Zoom) will be central to daily work.

• In-Person Collaboration: The required travel to HQ provides opportunities for face-to-face interaction, strategic planning sessions, and team building with colleagues and leadership.

• On-Site Access: Employees are welcome to work from the Melville HQ beyond mandatory visits, offering flexibility.

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility. This standard business schedule allows for predictable team interaction and collaboration across different time zones within the US.

📝 Enhancement Note: The hybrid nature of this role (remote with mandatory travel) is important for candidates to consider. It balances the benefits of remote work with the necessity of in-person strategic collaboration, a common trend in senior leadership roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with an HR representative or recruiter to assess basic qualifications and cultural fit.

• Hiring Manager Interview: Discussion with the Director of Customer Experience to delve deeper into leadership experience, strategic thinking, and team management philosophy.

• Portfolio Review & Presentation: A critical stage where candidates present their portfolio, showcasing end-to-end UX ownership, research integration, design rationale, and measurable business outcomes. This will likely involve a presentation to the hiring manager and potentially other stakeholders.

• Team/Peer Interviews: Meetings with UX designers and potentially cross-functional partners (e.g., from Marketing, IT) to assess collaboration style, technical acumen, and team fit.

• Executive Interview: A final discussion with a senior leader (e.g., VP level) to assess strategic alignment, executive presence, and overall suitability for the role.

Portfolio Review Tips:

• Quantify Everything: For each project, clearly state the problem, your role, the solutions implemented, and most importantly, the measurable business impact (e.g., "Increased conversion rate by 15%," "Reduced cart abandonment by 10%").

• Tell a Story: Structure your portfolio presentations around a narrative that highlights your problem-solving process, strategic thinking, and ability to drive results.

• Focus on Leadership: For this senior role, emphasize instances where you led teams, mentored designers, influenced strategy, and navigated complex stakeholder environments.

• Research-to-Impact Chain: Clearly demonstrate the causal link between customer research, your design decisions, and the resulting business outcomes.

• Prepare for UX & Business Questions: Be ready to discuss both design craft (e.g., accessibility, IA) and business impact (e.g., conversion, ROI).

Challenge Preparation:

• Design Strategy Challenge: You might be asked to outline a strategy for improving a specific aspect of the SupplyHouse.com user journey, incorporating research, design, and measurement.

• Team Management Scenario: Be prepared to discuss how you would handle common team management situations, such as performance issues, motivating designers, or fostering collaboration.

• Executive Presentation Practice: Rehearse presenting your portfolio and strategic ideas concisely and persuasively, focusing on the business value and impact.

📝 Enhancement Note: The portfolio review is highlighted as a critical component, requiring candidates to demonstrate not just design skills but also a strong understanding of business metrics and the ability to articulate ROI. This is a key area where operations experience is directly applicable.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (explicitly mentioned as required). Candidates should be proficient in its advanced features for collaboration, component management, and interactive prototyping.

• Collaboration Platforms: Likely proficiency with tools like Slack, Microsoft Teams, or similar for day-to-day team communication and project coordination.

• Project Management Software: Experience with tools like Jira, Asana, Trello, or Monday.com for managing design workflows, timelines, and task assignments.

Analytics & Reporting:

• Web Analytics: Familiarity with platforms like Google Analytics, Adobe Analytics, or similar for tracking user behavior, traffic sources, and conversion funnels.

• Product Analytics: Preferred experience with tools like Amplitude or similar for in-depth user behavior analysis, funnel tracking, and cohort analysis.

• Session Replay & Heatmaps: Tools like Hotjar, FullStory, or similar for qualitative analysis of user interactions.

CRM & Automation:

• While not explicitly mentioned for UX, understanding how CRM data (e.g., customer segmentation, purchase history) informs UX strategy can be beneficial.

• Familiarity with A/B testing platforms (e.g., Optimizely, VWO) is often linked to conversion optimization efforts driven by UX.

📝 Enhancement Note: While the role is UX-focused, the mention of analytics platforms and the emphasis on conversion outcomes means candidates with a strong understanding of data analysis and reporting tools will be highly valued. This aligns with the data-driven nature of revenue and sales operations.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs, reflected in the "Real people. Real service." ethos and the focus on customer research.

• Data-Driven Decision Making: The emphasis on a research-informed design process underscores the value placed on evidence and measurable outcomes over intuition.

• Collaboration & Teamwork: Core values like Teamwork and Generosity, along with cross-functional responsibilities, highlight a collaborative work environment.

• Innovation: The pursuit of "Innovation" as a core value suggests an openness to new ideas, technologies (like AI integration), and continuous improvement.

• Ownership & Accountability: The "Ownership for All" program and the expectation of end-to-end ownership in UX demonstrate a culture that values individual contribution and accountability for results.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UX designers work closely with Marketing, Merchandising, IT, and Customer Research teams.

• Research-Driven Dialogue: Discussions will often revolve around translating research findings into actionable strategies and design solutions.

• Data-Informed Debates: Design decisions are expected to be supported by data, leading to robust discussions about customer behavior and business impact.

• Executive Engagement: The role requires proactive communication and presentation skills to effectively engage with and influence senior leadership.

📝 Enhancement Note: The company's stated values (Generosity, Respect, Innovation, Teamwork, GRIT) and emphasis on "people come first" suggest a supportive yet results-oriented culture. Candidates who can demonstrate alignment with these values, particularly in how they drive collaboration and decision-making, will be well-received.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research and Speed: Effectively integrating rigorous customer research into a fast-paced e-commerce environment without significantly slowing down delivery cycles.

• Executive Buy-in for UX: Consistently advocating for UX best practices and investments to executive stakeholders who may have varying levels of understanding of design's strategic impact.

• Managing Diverse Stakeholder Needs: Aligning the UX vision with the often-competing priorities of Marketing, Merchandising, IT, and other departments.

• Measuring ROI of UX Initiatives: Clearly articulating and quantifying the return on investment for UX projects, especially those focused on long-term engagement or qualitative improvements.

• Integrating AI Effectively: Identifying and implementing AI tools that genuinely enhance UX workflows and customer experiences, rather than just adopting technology for its own sake.

Learning & Development Opportunities:

• Strategic Leadership Development: Opportunities to hone skills in executive communication, strategic planning, and influencing organizational direction.

• E-commerce/Industry Expertise: Deepening understanding of complex product catalogs, B2B/trade dynamics, and the nuances of e-commerce conversion optimization.

• Advanced Analytics & AI in Design: Gaining hands-on experience with cutting-edge analytics tools and AI applications within the design process.

• Cross-Functional Management: Developing skills in managing relationships and driving projects across diverse departments.

• Mentorship and Team Building: Growing leadership capabilities by developing and nurturing a team of talented UX designers.

📝 Enhancement Note: The challenges presented are typical for senior roles in dynamic environments and offer significant opportunities for professional growth. Candidates should be prepared to discuss how they've overcome similar obstacles in their careers.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for translating customer research into actionable design strategies that drive measurable business outcomes like conversion rate and AOV."

• "How would you build and mentor a high-performing UX team, and what are your key principles for fostering design rigor and consistency?"

• "Walk us through a complex design challenge you faced in an e-commerce environment, detailing your approach, the trade-offs you made, and the ultimate business impact."

• "How do you prioritize UX initiatives when faced with competing demands from different departments (e.g., Marketing, Merchandising, IT)?"

• "What is your vision for integrating AI tools into the UX design process, and what are the potential benefits and risks?" Company & Culture Questions:

• "Based on our company values and industry, how would you ensure your UX team aligns with SupplyHouse.com's customer-centric approach?"

• "How do you foster collaboration and communicate effectively with non-design stakeholders, including executive leadership?"

• "Describe a time you had to defend a design decision with data to a skeptical audience." Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, typically starting with the business problem, your role and approach, the design solution with key rationale, and concluding with measurable results and lessons learned.

• Quantify Impact: Ensure every case study includes specific metrics demonstrating success (e.g., percentage improvements, revenue impact, user satisfaction scores).

• Highlight Leadership: For this senior role, emphasize instances where you led teams, mentored designers, influenced strategic direction, or managed complex stakeholder relationships.

• Show, Don't Just Tell: Use visuals effectively to showcase your designs, user flows, and research insights.

• Be Ready for Deep Dives: Anticipate questions about your process, design choices, and how you'd apply your experience to SupplyHouse.com's specific challenges.

📝 Enhancement Note: The interview preparation advice emphasizes the need for candidates to connect their UX expertise directly to business outcomes and demonstrate leadership capabilities. This is where operations professionals can leverage their experience in process optimization, data analysis, and strategic planning.

📌 Application Steps

To apply for this Senior Manager of UX Design position:

• Submit your application through the SupplyHouse.com careers portal via the provided link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience in e-commerce UX, leadership, research-driven design, and measurable business outcomes. Ensure your portfolio is easily accessible and showcases projects with clear impact metrics.

• Resume Optimization: Strategically integrate keywords from the job description (e.g., "UX leadership," "research-informed design," "e-commerce conversion," "Figma," "stakeholder management," "AI tools") to pass ATS screening and catch the hiring manager's eye. Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result), focusing on leadership, strategic thinking, and data-driven decision-making. Prepare specific examples for the portfolio presentation.

• Company Research: Familiarize yourself with SupplyHouse.com's website, product offerings, and company culture. Understand their customer base and competitive landscape to better articulate how your UX leadership can contribute to their business goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.