Senior Kitchen & Bath Design Consultant

📍 Job Overview

Job Title: Senior Kitchen & Bath Design Consultant

Company: Kitchen Tune-Up Bloomfield Montclair

Location: Bloomfield, New Jersey, United States

Job Type: FULL_TIME

Category: Sales Operations & GTM Enablement - Home Improvement Sales

Date Posted: September 14, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building long-term client relationships and driving repeat/referral business within the premium home improvement sector, specifically kitchens and bathrooms.

• It requires a consultative sales approach, managing the entire client journey from initial consultation to project completion, ensuring client satisfaction and fostering loyalty.

• The position emphasizes design fluency, accurate proposal generation, and effective project oversight, leveraging internal design support and in-house installation teams.

• Success is measured by close rates, client reviews, referral volume, and scope accuracy, rather than just transaction volume, aligning with GTM strategies focused on customer lifetime value.

📝 Enhancement Note: While this role is fundamentally a sales position, its emphasis on long-term client relationships, referral generation, and managing projects from end-to-end positions it within the broader GTM operations ecosystem. The focus on client retention and building a "book of business" that compounds over time highlights a strategic sales approach that aligns with revenue operations principles of customer lifetime value and sustainable growth. The requirement for accurate scope and minimal change orders also touches upon operational efficiency and client satisfaction metrics.

📈 Primary Responsibilities

• Conduct 3-4 in-home consultations per week, supplemented by leads from referrals, showroom visits, and local partnerships to build a robust sales pipeline.

• Listen actively to understand client needs, lifestyle, budget, and priorities to design tailored kitchen, bath, or aging-in-place remodel solutions.

• Develop and present clear, comprehensive proposals, including upgrade options and financing, effectively closing business and securing contracts.

• Collaborate closely with the in-house designer for drawings and revisions, ensuring accurate specifications are handed off to the project team for seamless execution.

• Oversee project progress by walking the job site with installers before work begins and conducting final walkthroughs with clients to ensure satisfaction and address any final details.

• Cultivate and maintain strong relationships with local realtors, designers, contractors, and community groups to generate a consistent flow of high-quality referrals.

• Maintain an up-to-date pipeline and client notes within the company's CRM system to ensure effective lead management and follow-up.

• Actively solicit client reviews and referrals upon project completion to bolster marketing efforts and future lead generation.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, project oversight, and business development. The emphasis on "managing the relationship from start to finish" and "building clients for life" indicates a strategic approach to customer acquisition and retention, which are key GTM operational objectives. The mention of accurate specifications and minimal change orders points to the importance of operational efficiency and quality control in delivering successful projects.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong understanding of design principles and construction processes is implied.

Experience: 3+ years of experience selling in-home kitchen, bath, or comparable premium home improvement projects. A proven track record of generating repeat and referral business is essential.

Required Skills:

• In-Home Consultation Expertise: Proven ability to conduct effective in-home consultations, understand client needs, and build rapport.

• Design Fluency: Strong understanding of kitchen and bath layouts, cabinetry lines, materials, and current design trends.

• Sales & Proposal Generation: Demonstrated success in presenting proposals for projects ranging from $10K to $100K+, including upgrade options and financing, and effectively asking for the business.

• Client Relationship Management: A history of building and nurturing long-term client relationships that result in repeat business and referrals.

• Follow-Through & Accountability: Commitment to returning calls, keeping promises, and providing post-contract support to clients.

• Budget Management: Comfort in having honest budget conversations with clients and presenting clear, honest quotes.

• Valid Driver's License & Transportation: Reliable transportation and a valid driver's license are required for in-home consultations.

Preferred Skills:

• Experience with specific CRM software for pipeline management and client tracking.

• Familiarity with design software or tools for creating visual representations of proposed projects.

• Established network of contacts within the real estate, design, or contracting industries.

• Experience with selling aging-in-place or luxury remodel projects.

📝 Enhancement Note: The experience requirement is framed around demonstrable success in generating repeat and referral business, which is a critical GTM metric. The "design fluency" requirement implies a need for technical understanding beyond basic sales, aligning with a consultative sales approach. The emphasis on "follow-through" and "honest quotes" speaks to operational integrity and customer satisfaction, which are key indicators for GTM success.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Repeat/Referral Business: Examples demonstrating your ability to cultivate client relationships that lead to subsequent projects or referrals.

• Project Scopes & Proposals: Showcase examples of detailed proposals and project scopes for kitchen, bath, or significant home improvement projects ($10K-$100K+). Highlight clarity and accuracy in scope definition.

• Client Testimonials & Reviews: Evidence of strong client satisfaction, ideally highlighting excellent communication, design, and project management.

• Design Examples: Visual representations (photos, renderings if available) of past projects, showcasing design aesthetic and problem-solving capabilities.

Process Documentation:

• Consultative Sales Process: Outline your approach to in-home consultations, from initial client engagement and needs assessment to proposal presentation and closing.

• Client Hand-off Protocol: Detail your process for accurately transferring project specifications and client information to the design and installation teams.

• Project Oversight & Follow-up: Describe your methods for monitoring project progress, managing client expectations during construction, and conducting final walkthroughs.

• Referral & Relationship Building Strategy: Explain how you actively build relationships with realtors, contractors, and past clients to generate new business.

📝 Enhancement Note: For a role focused on building long-term client value, a portfolio demonstrating this capability is crucial. This includes showcasing the process by which relationships are built and projects are managed, not just the final outcomes. The emphasis on accurate scope and minimal change orders suggests that candidates should be prepared to demonstrate their process for ensuring project clarity and efficiency.

💵 Compensation & Benefits

Salary Range: $150,000 - $200,000 USD per year (Commission-based with potential for uncapped earnings).

Benefits:

• Uncapped Commission: Earn commission on every project sold, providing significant earning potential tied directly to performance.

• Company-Provided Leads: Receive 3-4 company-provided consultations weekly, ensuring a consistent base of qualified opportunities.

• Referral & Repeat Client Flow: Opportunities to sell to repeat clients and their referrals, which are routed directly to you.

• In-House Design Support: Access to an in-house designer for drawings and revisions, streamlining the design process.

• Efficient Pricing Tools: Utilize tools for fast and accurate proposal generation.

• CRM & Automated Follow-up: Benefit from a CRM system with automated client follow-up and reminders for effective pipeline management.

• Showroom Access: A Bloomfield showroom is available for client meetings.

• Company-Provided Equipment: A company phone and laptop are provided.

• Mileage Reimbursement: Reimbursement for travel expenses related to in-home consultations.

• Ongoing Coaching: Receive 3+ sessions of ongoing coaching per month to support skill development and performance.

• Opportunity for Advancement: Clear pathways for career progression within the organization.

• Training & Development: Access to training programs to enhance skills and knowledge.

• Flexible Schedule: The nature of the role allows for a flexible work schedule.

• Company Parties: Opportunities for team building and social engagement.

Working Hours: While the role offers a flexible schedule, it is a full-time position requiring daytime availability, including some evenings and weekends to accommodate client consultations and project needs. Approximately 40 hours per week are expected.

📝 Enhancement Note: The salary is heavily commission-based, which is typical for senior sales roles in this industry. The significant range reflects the uncapped potential driven by performance. The benefits package is robust, offering strong support for sales activities and professional development, aligning with a GTM strategy that invests in its sales force. The inclusion of company-provided leads and a CRM system indicates operational support for sales productivity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement & Remodeling (Kitchen & Bath). The company operates within a competitive market where trust, quality, and client experience are paramount for sustained success.

Company Size: Kitchen Tune-Up and Bath Tune-Up franchises are independently owned and operated. This specific location, Bloomfield Montclair, is part of a growing network in Essex County and Northern NJ, suggesting a dynamic, potentially smaller-to-medium-sized team focused on local market penetration.

Founded: Kitchen Tune-Up was founded in 1986, indicating a long-standing presence and established processes in the home improvement industry. The local Bloomfield Montclair franchise appears to be actively expanding.

Team Structure:

• The operations team likely includes sales consultants, an in-house designer, project managers (or installers who manage aspects of the project), and administrative support.

• Sales consultants report to a sales manager or franchise owner, with clear guidelines for lead routing and performance tracking.

• Collaboration is essential between sales consultants, designers, and the in-house installation crews to ensure seamless project delivery and client satisfaction. Methodology:

• Data-Driven Client Engagement: Utilizing CRM to track leads, manage pipelines, and analyze client interactions to optimize conversion rates.

• Consultative Design Process: Focusing on understanding client needs and budgets to propose solutions rather than just products, emphasizing long-term value.

• Quality Control in Execution: Employing in-house, factory-trained installers to ensure consistent quality and protect the consultant's reputation.

Company Website: https://kitchentuneup.com/

📝 Enhancement Note: The "independently owned and operated" nature of franchises means that culture can vary. However, the emphasis on building "clients for life" and a focus on client reviews and referrals suggests a culture that values customer satisfaction and long-term relationships, which is a positive indicator for GTM alignment. The structured approach to leads, design, and installation points to well-defined operational processes.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Consultant role, indicating a level of expertise and autonomy. It's a client-facing position with significant responsibility for revenue generation and client satisfaction, acting as the primary point of contact for clients throughout their project lifecycle.

Reporting Structure: Sales consultants will likely report to a Sales Manager or the Franchise Owner. They work collaboratively with an in-house designer and installation teams.

Operations Impact: This role directly impacts revenue through sales closures and influences profitability through accurate quoting and efficient project management, minimizing costly change orders. Furthermore, by fostering client loyalty and generating referrals, the consultant contributes significantly to the company's long-term GTM strategy and brand reputation.

Growth Opportunities:

• Sales Leadership: Potential to move into a Sales Manager role, overseeing a team of consultants and contributing to GTM strategy.

• Specialization: Develop expertise in specific niches like luxury baths, aging-in-place solutions, or custom kitchen designs.

• Business Development: Expand network and referral channels, potentially leading to higher volumes of leads and sales.

• Franchise Ownership: For highly successful individuals, there could be future opportunities related to franchise expansion or ownership.

• Skill Enhancement: Continuous training and coaching provided by the company offer opportunities to refine sales, design, and project management skills.

📝 Enhancement Note: The "Senior" title suggests that candidates are expected to be largely self-sufficient and capable of driving business independently. The emphasis on referral and repeat business implies a growth path focused on client lifetime value, a key GTM metric. The coaching and training opportunities are vital for continuous improvement in sales and operations execution.

🌐 Work Environment

Office Type: The role is primarily on-site, involving in-home consultations with clients, as well as potential meetings at the Bloomfield showroom.

Office Location(s): Bloomfield, New Jersey, serving Essex County and Northern NJ. The showroom is located in Bloomfield.

Workspace Context:

• Client Homes: The primary workspace is the client's home, requiring professionalism, respect for property, and strong interpersonal skills.

• Showroom: The Bloomfield showroom provides a professional setting for client meetings, product displays, and design discussions.

• Remote Workstation: A company-provided laptop will likely support administrative tasks, CRM management, and communication from a home office or on the go.

• Collaboration: Close collaboration with an in-house designer and installation teams, requiring effective communication and teamwork.

Work Schedule: This is a full-time role with a flexible schedule that accommodates client availability, including some evenings and weekends. An expected workload of 3-4 company-provided consultations per week, plus additional leads, suggests a dynamic schedule that requires strong time management.

📝 Enhancement Note: The on-site nature of this role requires a candidate comfortable with travel and interacting directly with clients in their homes. The flexible schedule is a key benefit, but it necessitates excellent self-management and organizational skills to ensure all responsibilities are met efficiently.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and any initial application questions, focusing on your sales experience, track record of referrals, and design capabilities.

• First Interview (Phone/Video): Discussion of your background, sales philosophy, and experience with in-home consultations. Be prepared to discuss specific examples of how you build client relationships and generate repeat/referral business.

• In-Person Interview/Consultation Simulation: You may be asked to simulate an in-home consultation, demonstrating your consultative approach, design understanding, and ability to present proposals. This is where your portfolio will be crucial.

• Meet the Team/Owner: An opportunity to meet key team members, including potentially the designer or franchise owner, to assess cultural fit and operational alignment.

• Final Offer: Based on successful completion of all stages.

Portfolio Review Tips:

• Quantify Success: For each case study, clearly state the project scope, initial consultation, final sale price, and any subsequent projects or referrals generated from that client. Use metrics like close rate, average project value, and referral rate.

• Showcase the Process: Detail your step-by-step approach to client engagement, from initial contact to post-project follow-up. Highlight how you ensure client satisfaction and encourage reviews/referrals.

• Visual Appeal: Include high-quality photos of your best work. If possible, show before-and-after comparisons.

• Client Testimonials: Integrate positive client feedback directly into your portfolio, linking it to specific projects or your overall approach.

• Transparency on Scope: If presenting proposals, ensure they are clear, well-organized, and demonstrate your ability to define scope accurately.

Challenge Preparation:

• Consultative Selling: Practice articulating your sales process, focusing on listening, understanding needs, and offering solutions rather than just pushing products. Be ready to discuss how you handle objections and budget conversations.

• Design Scenarios: Be prepared to discuss design challenges, material choices, and how you stay current with trends.

• Referral Generation: Prepare specific strategies and examples of how you actively solicit and secure referrals from satisfied clients and professional partners.

• CRM Proficiency: Understand the importance of CRM for sales operations and be ready to discuss how you use it to manage your pipeline and client relationships effectively.

📝 Enhancement Note: The interview process likely includes a practical demonstration of sales and consultation skills, making portfolio preparation essential. Emphasizing quantifiable results and a clear process for client relationship management will be key. The focus on "few change orders" implies that demonstrating a process for accurate scope definition will be highly valued.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Software: Essential for managing client pipelines, tracking leads, scheduling follow-ups, and maintaining client notes. (Specific CRM not named, but expect standard industry tools).

• Pricing & Proposal Tools: Software or templates used to generate fast, accurate quotes and comprehensive proposals for projects up to $100K+.

• Design Software/Tools: While an in-house designer handles detailed drawings, consultants may use basic tools for initial visualization or client presentations.

• Company Phone & Laptop: Provided for communication, CRM access, and administrative tasks.

Analytics & Reporting:

• CRM Reporting: Ability to pull reports on pipeline status, conversion rates, and lead sources.

• Sales Performance Dashboards: Likely used by management to track individual and team performance metrics (e.g., close rates, referral volume).

CRM & Automation:

• Automated Client Follow-up: The CRM likely includes features for automated reminders and follow-up sequences to nurture leads and engage clients.

• Communication Tools: Standard business communication platforms (email, phone) for client and internal team interaction.

📝 Enhancement Note: Proficiency with CRM software is a must, as it's central to managing the sales pipeline and client relationships. The company provides tools for pricing and design support, indicating a commitment to operational efficiency for their sales team.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A paramount value, focused on building long-term relationships and ensuring exceptional client satisfaction, evidenced by reviews and referrals.

• Integrity & Transparency: Commitment to honest quotes, clear communication, and no surprises, particularly regarding project scope and pricing.

• Quality & Craftsmanship: Pride in the work delivered, supported by in-house, factory-trained installers to maintain high standards.

• Collaboration: A team-oriented approach where sales, design, and installation work together to achieve project success.

• Continuous Improvement: Emphasis on ongoing coaching, training, and learning from client feedback to refine processes and enhance performance.

Collaboration Style:

• Cross-Functional Integration: Sales consultants work closely with designers to translate client needs into detailed plans and with installers to ensure smooth project execution.

• Feedback Loop: A culture that encourages feedback between sales, design, and installation to identify areas for process improvement and prevent issues like change orders.

• Shared Success: The success of a project is viewed as a team effort, with all parties contributing to client satisfaction and business growth.

📝 Enhancement Note: The values emphasize a strong focus on client relationships and quality delivery, which are critical for any GTM strategy focused on sustainable growth and reputation. The collaborative style is essential for a business that manages complex projects from sales through installation.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Client Expectations: Balancing client desires with budget realities and project timelines to ensure satisfaction.

• High-Value Sales Cycle: Navigating longer sales cycles for high-ticket items ($10K-$100K+) requires persistent follow-up and strong closing skills.

• Competition: The home improvement market is competitive; differentiation through exceptional service and relationship building is key.

• Scope Accuracy: Ensuring precise project specifications to minimize costly change orders and maintain profitability, requiring meticulous attention to detail.

• Balancing Responsibilities: Juggling in-home consultations, showroom meetings, client follow-up, internal collaboration, and administrative tasks.

Learning & Development Opportunities:

• Advanced Sales Techniques: Ongoing coaching and training to refine consultative selling, negotiation, and closing skills for premium products.

• Design Trend Education: Staying current with kitchen and bath design trends, materials, and product innovations.

• Project Management Fundamentals: Developing a deeper understanding of construction processes and project oversight to better support installers and clients.

• CRM & Sales Operations Tools: Mastering the company's CRM and other sales support tools to maximize efficiency and effectiveness.

• Networking Skills: Learning to build and leverage relationships with realtors, contractors, and other partners for lead generation.

📝 Enhancement Note: The challenges highlight the need for strong interpersonal skills, meticulous attention to detail, and a proactive approach to problem-solving. The growth opportunities are geared towards deepening expertise in sales and operations within the home improvement sector.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for building and nurturing long-term client relationships that lead to repeat business and referrals." (Focus on your methodology, communication strategies, and follow-up processes.)

• "Walk me through a challenging kitchen or bath project you sold. How did you manage the client's expectations, budget, and ensure a successful outcome with minimal change orders?" (Highlight your problem-solving skills, design rationale, and project oversight.)

• "How do you approach a client consultation for a $50,000 kitchen remodel? What are the key questions you ask, and how do you tailor your design recommendations?" (Demonstrate your consultative approach, needs assessment skills, and design thinking.)

• "Explain your experience with CRM software and how you use it to manage your sales pipeline and client interactions effectively." (Focus on practical application and how CRM supports your sales operations.) Company & Culture Questions:

• "What attracts you to Kitchen Tune-Up and Bath Tune-Up, specifically our focus on building clients for life?" (Show you've researched their unique selling proposition and align with their values.)

• "How do you handle disagreements or issues with clients after a contract is signed, especially if it relates to project scope or installation?" (Assess your conflict resolution and client management skills.)

• "Describe a time you collaborated effectively with a designer or installation team to achieve a client's goal." (Highlight your teamwork and communication abilities.) Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio around compelling stories of client success. For each project, explain the client's initial challenge, your proposed solution, the execution process, and the ultimate outcome (including any referrals or repeat business).

• Quantifiable Results: Clearly present metrics such as close rates on consultations, average project value, client satisfaction scores (if available), and the volume of referrals generated.

• Process Clarity: Visually or verbally walk through your sales process, from initial contact and needs assessment to proposal, closing, and post-project follow-up. Emphasize how you ensure accuracy and client satisfaction.

• Visual Impact: Use high-quality images of your best work. If you have before-and-after photos, they can be very impactful.

• Conciseness: Be prepared to present your portfolio efficiently, focusing on the most relevant and impressive examples that directly address the role's requirements.

📝 Enhancement Note: Interview preparation should focus on articulating your sales process, demonstrating your ability to manage high-value projects, and showcasing your client relationship-building skills. The portfolio is a critical tool for demonstrating these capabilities with concrete examples.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Kitchen Tune-Up careers portal.

• Tailor Your Resume: Highlight your experience in high-value home improvement sales, specifically kitchens and bathrooms. Emphasize quantifiable achievements related to client retention, repeat business, and referral generation. Incorporate keywords like "consultative sales," "in-home consultation," "design fluency," "project management," and "CRM."

• Prepare Your Portfolio: Curate a portfolio that showcases your best work, focusing on case studies of projects where you built strong client relationships, generated referrals, and managed scope accurately. Include visual examples and testimonials.

• Practice Your Consultation: Rehearse your approach to in-home consultations, focusing on active listening, needs assessment, and presenting solutions tailored to client budgets and lifestyles. Be ready to present proposal examples.

• Research the Company: Understand Kitchen Tune-Up's brand, services, and their emphasis on building "clients for life." Be prepared to articulate why you are a good fit for their culture and operational philosophy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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