SARASOTA UTC-PT FRAMER

📍 Job Overview

Job Title: Sarasota UTC-PT Framer

Company: Michaels Stores

Location: Sarasota, Florida, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 02, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service and sales within the Custom Framing department of a retail environment.

• Key responsibilities include building customer relationships, executing custom framing orders with high quality, and maintaining store presentation standards.

• The position requires operating specialized framing equipment, managing inventory, and supporting general retail operations, including cash handling and truck unloads.

• Candidates will be expected to adhere to Standard Operating Procedures (SOPs) and contribute to a positive, customer-centric shopping experience.

📝 Enhancement Note: While the provided data suggests a retail associate role, the emphasis on "Framing Solution" and "Custom Framing" indicates a specialized function within the broader retail operations. The role requires a blend of customer service, sales acumen, and technical skills specific to custom framing.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by understanding their needs and providing tailored custom framing solutions.
  • Utilize the "Elevated ABC Deliver" approach to drive sales and production targets within the framing department.
  • Acknowledge customers promptly, assist in locating products, and offer solutions to enhance their shopping experience.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to specified timelines.
  • Operate framing equipment and use a glass cutter safely and effectively.
  • Ensure all framing orders meet company standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, as well as assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.
  • Ensure a safe, clean, and clutter-free environment throughout the store and the frame shop.
  • Participate actively in truck un-load and stocking processes, adhering to established truck standards and budgets.

• Transaction Processing & Inventory:

  • Operate the cash register and execute cash handling procedures according to company standards.

  • Assist with Omni-channel processes to support seamless customer transactions across online and in-store platforms.

  • Support inventory management and shrink reduction programs through diligent adherence to procedures.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction for sales and technical execution of framing services. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should research.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a requirement. The focus is on practical skills and experience.

Experience: 0-2 years of experience in a customer-facing role, with a preference for prior retail or sales experience.

Required Skills:

• Basic computer skills for operational tasks and potential system navigation.

• Basic measuring skills for accurate framing order creation.

• Ability to operate framing equipment and a glass cutter proficiently and safely.

• Strong customer service orientation with excellent interpersonal communication skills.

• Ability to work effectively in a fast-paced retail environment.

• Cash handling proficiency and accuracy. Preferred Skills:

• Previous retail experience, particularly in a specialized department like framing or art.

• Demonstrated experience selling products and/or services to customers, with a consultative approach.

• Familiarity with custom framing processes, materials, or design principles.

• Experience with Omni-channel retail operations.

📝 Enhancement Note: The "Minimum Type of experience" clearly outlines the essential practical skills, while "Preferred Type of experience" indicates areas where candidates can differentiate themselves. The role is positioned as entry-level with potential for growth within the framing specialization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to prepare examples of how they have successfully:

  • Managed customer interactions to drive sales and satisfaction in a retail setting.
  • Executed custom projects or services with attention to detail and quality.
  • Contributed to a team environment and adhered to operational procedures.
  • Demonstrated problem-solving skills in a customer service or operational context.

• Candidates should be ready to discuss specific instances of customer relationship building and sales achievement. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs).

• Familiarity with workflow processes related to order taking, production, and customer delivery is beneficial.

• Understanding of inventory management and merchandising processes as they apply to a retail environment.

📝 Enhancement Note: For roles like this, a "portfolio" is typically demonstrated through interview discussions and examples, rather than a formal document. Highlighting past achievements in customer service, sales, and operational efficiency will be key.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is expected to align with local minimum wage laws and regional retail associate pay scales. For Sarasota, Florida (a moderately high cost of living area), an estimated hourly wage would likely range from $12.00 to $16.00 per hour, depending on experience and specific store performance metrics.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available, likely with varying coverage levels and contribution options for part-time Team Members.

• Paid Time Off (PTO): Accrued PTO for eligible Team Members.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products, which can be a significant perk for those interested in arts and crafts.

• Other Benefits: Potential for participation in other company-sponsored programs and initiatives.

Working Hours: This is a part-time position. While the exact number of hours may vary, it typically involves working 20-30 hours per week, including nights, weekends, and early mornings as per retail operational needs. Total annual hours would be within the standard part-time range, not exceeding 40 hours per week on average.

📝 Enhancement Note: Salary is estimated based on typical retail part-time roles in a Florida market, considering the cost of living and industry benchmarks. Benefit details are inferred from the provided text and common retail employment packages.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail. Michaels is a leading retailer in North America, providing supplies for various creative pursuits, including framing, crafting, and decorating.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across 49 states and Canada, indicating a large-scale retail operation with significant employee numbers.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, emphasizing creativity and customer engagement.

Team Structure:

• The Custom Framing department operates as a specialized unit within the larger retail store. This role likely reports to a Framing Manager, Department Lead, or Store Manager.

• Team members collaborate closely within the department for sales and production, and also interact with other store associates for general operational tasks.

• Cross-functional collaboration extends to supporting Omni-channel fulfillment and general customer service across the entire store. Methodology:

• The company emphasizes a customer-centric approach, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Operational processes are guided by Standard Operating Procedures (SOPs) to ensure consistency, compliance, and efficiency.

• Emphasis is placed on visual merchandising and maintaining a well-stocked, clean, and inviting store environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in fostering creativity and customer engagement. The operations within the store are structured to support this mission through specialized departments like Custom Framing and adherence to standardized retail practices.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to early-career stage within retail operations, specifically within the custom framing specialization. It involves hands-on execution of tasks and direct customer interaction.

Reporting Structure: The Framer reports to store leadership, such as a Framing Manager, Assistant Store Manager, or Store Manager, who oversee departmental performance and adherence to company policies.

Operations Impact: The Framer directly impacts store revenue through sales of custom framing services and indirectly through customer satisfaction and store presentation, which influences overall shopping experience and customer loyalty.

Growth Opportunities:

• Specialization: Advance to a Senior Framer or Framing Specialist role, potentially taking on more complex projects or training new team members.

• Retail Management: Progress into Assistant Store Manager or Store Manager positions by demonstrating leadership, sales acumen, and operational proficiency across various store departments.

• Cross-Departmental Skills: Develop expertise in other store functions, such as visual merchandising, inventory management, or Omni-channel operations, opening doors to broader retail career paths.

• Training & Development: Utilize tuition assistance and company-provided training to enhance skills in art, design, sales, or business management.

📝 Enhancement Note: While this is an entry-level role, Michaels offers clear pathways for growth within specialized departments or into broader retail management roles, supported by company resources.

🌐 Work Environment

Office Type: The work environment is a dynamic, public retail store setting. The primary workspace for this role is the Custom Framing department, which involves direct customer interaction and hands-on production.

Office Location(s): The specific store is located at 127 N Cattleman Rd, Sarasota, FL. This is a retail store within a commercial area, likely a shopping center or mall.

Workspace Context:

• The store environment is generally climate-controlled, offering a comfortable atmosphere for customer interactions.

• The frame shop itself contains specialized equipment like a glass cutter and heat press, requiring careful operation.

• There are opportunities for collaboration with other store associates, particularly during truck unloads, stocking, and general customer assistance.

Work Schedule: The role requires flexibility, with working hours including nights, weekends, and early mornings to meet the demands of a retail operation. This schedule allows for part-time employment, typically between 20-30 hours per week.

📝 Enhancement Note: The work environment is typical of a busy retail store, with a specific, specialized area for custom framing. Flexibility in scheduling is a key characteristic of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location. This will likely involve:

  • Discussion of past customer service and sales experiences.
  • Assessment of understanding of the framing role and customer needs.
  • Demonstration of basic measuring skills and potentially operation of simple equipment (if feasible and safe).
  • Questions about problem-solving and handling challenging customer situations.

• Skills Assessment: Potential practical assessment related to measuring, basic math, or demonstration of tool handling safety.

• Final Review: Decision based on overall fit, skills, and alignment with store needs.

Portfolio Review Tips:

• Since a formal portfolio isn't required, prepare to discuss specific examples of your customer service successes, sales achievements, and any custom or detailed work you've undertaken.

• Be ready to articulate how you approach understanding a customer's vision for their artwork and translating that into a framing solution.

• Highlight instances where you've maintained high standards of quality and met deadlines in previous roles. Challenge Preparation:

• Candidates may be asked to role-play a customer interaction scenario where they need to consult with a customer about custom framing options.

• Be prepared to discuss how you would handle a situation where a customer is unsure about their framing choice or has specific budget constraints.

• Think about how you would ensure accuracy in measurements and order details to prevent production errors.

📝 Enhancement Note: The interview process is likely hands-on and practical, focusing on assessing core customer service, sales, and basic technical aptitudes relevant to custom framing.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized machinery for cutting, assembling, and finishing frames.

• Glass Cutter: Essential tool for precision cutting of glass and acrylic.

• Heat Press: May be used for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs for accurate measurements.

• POS System: Cash register and point-of-sale system for processing transactions, managing sales, and potentially customer orders.

Analytics & Reporting:

• While direct analytics responsibilities are minimal for this role, understanding how sales figures and production metrics contribute to store performance is beneficial. CRM & Automation:

• Customer Relationship Management (CRM): Implicitly used through customer interactions and potentially a system for tracking custom orders and customer preferences.

• Omni-channel Support: Tools and processes for managing online orders for in-store pickup or shipping.

📝 Enhancement Note: The role requires proficiency with specialized physical tools and standard retail technology like POS systems. Familiarity with systems supporting Omni-channel sales is also relevant.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Michaels aims to fuel the joy of creativity and celebration, translating into a work environment that encourages artistic expression and positive customer experiences.

• Customer Focus: Building relationships and providing tailored solutions is paramount, emphasizing a service-oriented approach.

• Quality & Precision: Adherence to high standards in custom framing production ensures customer satisfaction and brand reputation.

• Teamwork & Respect: Collaboration and mutual respect are vital for efficient store operations and a positive workplace atmosphere.

• Efficiency & Compliance: Following SOPs ensures operational consistency, safety, and adherence to company policies.

Collaboration Style:

• Customer-Centric Collaboration: Associates work together to ensure customers find what they need and receive excellent service, whether in framing or other departments.

• Process-Oriented Teamwork: Adherence to SOPs and participation in shared tasks like truck unloads fosters a cohesive operational workflow.

• Knowledge Sharing: Team members are encouraged to share best practices, particularly within specialized areas like custom framing, to improve collective performance.

📝 Enhancement Note: The culture is built around creativity, customer satisfaction, and operational excellence, with a strong emphasis on teamwork within a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Customer Expectations: Balancing diverse customer needs, budgets, and artistic visions for custom framing projects requires patience and problem-solving skills.

• Production Demands: Meeting production deadlines while maintaining high-quality standards, especially during peak seasons, can be demanding.

• Technical Proficiency: Mastering the operation of framing equipment and ensuring safety protocols are followed requires attention to detail and practice.

• Physical Demands: The role involves prolonged standing, lifting heavy items, and working with tools, which can be physically taxing.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service: Enhance consultative selling skills and build expertise in customer relationship management.

• Retail Operations: Gain a comprehensive understanding of various retail functions, from inventory management to Omni-channel fulfillment.

• Leadership Potential: Opportunities to grow into supervisory or management roles within the store.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in custom framing and sales, alongside broader retail operational experience, which can lead to career advancement.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs. How did you approach understanding their requirements?" (Focus on consultative selling and problem-solving).

• Custom Framing Approach: "If a customer is unsure about framing their artwork, what steps would you take to guide them through the process and help them make a decision?" (Emphasize guiding, suggesting options, and understanding aesthetics).

• Operational Understanding: "How do you ensure accuracy when taking measurements or completing orders? What is your approach to maintaining a clean and organized workspace?" (Highlight attention to detail, process adherence, and safety).

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the Custom Framing department?" (Connect personal interests in art/crafts/design with the company's mission).

• "How do you handle working in a fast-paced retail environment with multiple demands on your time?" (Showcase ability to prioritize and manage tasks efficiently).

• "What does 'customer delight' mean to you in a retail context?" (Demonstrate a customer-centric mindset). Portfolio Presentation Strategy:

• Example-Based Responses: Instead of a formal portfolio, prepare 3-5 specific examples from previous work or academic projects that demonstrate:

  • Successful customer interactions leading to sales or resolution.
  • Instances where you applied detail-oriented skills to a task.
  • Contributions to team projects or operational improvements.

• Framing Interest: Be ready to discuss any personal projects involving art, crafts, or custom work, and how that relates to your interest in custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service skills, sales aptitude, attention to detail, and an understanding of the specific demands of a custom framing role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any hands-on or detail-oriented experiences. Use keywords such as "customer engagement," "sales consultation," "production," "measuring skills," and "retail operations."

• Portfolio Preparation: Mentally prepare specific examples of your experience in customer service, sales, problem-solving, and any detailed or craft-oriented projects. Be ready to discuss these during an interview.

• Company Research: Familiarize yourself with Michaels' mission, values, and the specific offerings of their Custom Framing department. Understand their emphasis on creativity and customer experience.

• Interview Practice: Practice articulating your skills and experiences using the STAR method (Situation, Task, Action, Result) for behavioral interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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