Retail Picture Framer Part Time

📍 Job Overview

Job Title: Retail Picture Framer Part Time

Company: Michaels Stores

Location: Mt. Pleasant, SC

Job Type: Part Time

Category: Retail Operations / Merchandising Support

Date Posted: 2026-11-03T00:00:00

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is fundamental to the in-store customer experience, focusing on providing expert custom framing solutions and exceptional customer service.

• Key responsibilities include driving sales within the custom framing department, ensuring high-quality production of framing orders, and maintaining visual merchandising standards.

• The position requires adherence to Standard Operating Procedures (SOPs) for all customer interactions, sales transactions, and operational tasks.

• This role contributes directly to store performance by building customer relationships, supporting sales initiatives, and ensuring a well-organized and safe retail environment.

📝 Enhancement Note: While the core function is framing, the title "Retail Picture Framer" and the emphasis on "customer relationships," "sales," and "merchandising" indicate a hybrid role that blends skilled craft with direct customer engagement and sales responsibilities. This is not purely a production role but a customer-facing one within a retail setting.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs and providing personalized custom framing solutions, utilizing sales techniques to drive department revenue.
  • Greet and acknowledge customers, assist them in locating products, and offer solutions to their creative needs, acting as a knowledgeable resource for framing services.
  • Utilize Elevated ABC Deliver (or similar sales enablement tools) to enhance customer interactions and achieve sales and production targets.

• Custom Framing Production & Quality:

  • Execute custom framing orders with a high degree of quality, precision, and attention to detail, ensuring timely completion and customer satisfaction.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently according to Standard Operating Procedures (SOPs).

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including any "Ship-In-Store-Out" (SISO) or directed replenishment areas, ensuring visual appeal and product availability.
  • Contribute to a safe, clean, and clutter-free store environment by following all SOPs and company programs.
  • Assist with the truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Operate the cash register and execute cash handling procedures accurately and efficiently.

• Omni-channel Support & Compliance:

  • Support and execute Omni-channel processes, ensuring a seamless customer experience across online and in-store channels.

  • Adhere to all Standard Operating Procedures (SOPs), company programs, and safety regulations, including shrink prevention initiatives.

  • Interact positively and respectfully with colleagues, promoting a commitment to the organization's vision and values.

📝 Enhancement Note: The inclusion of "Elevated ABC Deliver" suggests a structured sales approach and the need for proficiency in using a specific sales enablement or CRM tool. The responsibilities clearly outline a customer-facing role with a significant sales component, not just a production-focused one.

🎓 Skills & Qualifications

Education:

• No specific degree is mandated, but a strong understanding of basic mathematics and measurement is essential for accurate framing.

• High school diploma or equivalent is typically preferred for retail positions. Experience:

• Demonstrated experience in a customer-facing role, preferably within a retail environment.

• Proven ability to sell products or services, with a focus on consultative selling and understanding customer needs.

• Experience in a craft or artistic field, particularly custom framing, is highly advantageous. Required Skills:

• Basic Computer Skills: Ability to operate point-of-sale (POS) systems, basic software applications, and potentially inventory management systems.

• Basic Measuring Skills: Precision in taking measurements for matting, framing, and artwork, ensuring accuracy for custom orders.

• Equipment Operation: Proficiency in operating framing equipment, including specialized tools like glass cutters and heat presses, with a strong emphasis on safety protocols.

• Customer Service Excellence: Ability to engage customers, build rapport, actively listen to their needs, and provide effective solutions and product recommendations.

• Sales Acumen: Aptitude for identifying sales opportunities, upselling/cross-selling framing services and products, and meeting sales targets.

Preferred Skills:

• Retail Experience: Previous experience working in a retail setting, understanding store operations, merchandising, and customer flow.

• Custom Framing Expertise: Hands-on experience in designing and producing custom framing projects.

• Visual Merchandising: Ability to maintain attractive and organized displays within the framing department and other assigned store areas.

• Inventory Management: Familiarity with stock management, replenishment, and maintaining product availability.

📝 Enhancement Note: The "0-2 years" experience level suggests that while prior framing experience is preferred, candidates with strong customer service and sales skills, along with basic technical aptitude, can be trained. The emphasis on "basic measuring skills" and "basic computer skills" alongside "ability to operate the framing equipment" points to an entry-level to early-career opportunity focused on skill development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates are encouraged to highlight any past projects or examples that demonstrate:
  • Quality Craftsmanship: Showcase examples of well-executed framing projects, emphasizing precision, material selection, and finished aesthetic.
  • Customer Solution Examples: If possible, provide brief case studies or descriptions of how you helped customers find the right framing solution for their specific artwork or memorabilia, demonstrating problem-solving and consultative sales skills.
  • Process Understanding: Any documentation or description of processes you've followed to ensure order accuracy, production quality, or customer satisfaction in previous roles.
  • Efficiency Demonstration: Examples of how you managed time effectively to complete tasks, meet deadlines, or handle multiple customer requests simultaneously.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to:
  • Workflow Design & Optimization: How they would approach understanding and executing the custom framing workflow from initial customer consultation to final product delivery.
  • Implementation & Automation: While this role is hands-on, understanding how SOPs and standardized processes ensure consistency and efficiency in a retail environment.
  • Measurement & Performance Analysis: How they would track their own performance against sales and production targets and contribute to overall store goals.

📝 Enhancement Note: For an entry-level retail position, the "portfolio" is likely more about demonstrating transferable skills and a willingness to learn. Candidates should focus on highlighting relevant experiences that showcase their aptitude for detail, customer interaction, and basic technical skills, rather than a formal design portfolio.

💵 Compensation & Benefits

Salary Range:

• Based on national averages for part-time retail associates with specialized duties like picture framing, and considering the entry-level experience requirement (0-2 years), a typical hourly wage in the Mt. Pleasant, SC area would range from $12.00 to $16.00 per hour.

• This estimate considers the cost of living in the Charleston metropolitan area and aligns with industry benchmarks for similar roles at large retail chains. Benefits:

• Core Benefits (Eligibility may vary based on hours worked and tenure):

  • 401(k) with Employer Match: Opportunity to save for retirement with company contributions.
  • Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for employees building their families.
  • Voluntary Insurance Options: Additional insurance products for enhanced protection.

• Everyday Perks:

  • Employee Discounts: Significant discounts on Michaels products and services, ideal for personal creative projects.
  • Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings, as is typical for retail environments.

• The description mentions "40" in the ai_working_hours field, which is likely a system default for full-time. For a part-time role, expect significantly fewer hours, likely between 15-25 per week, depending on scheduling and store demand.

📝 Enhancement Note: The salary range is an estimation based on typical retail associate wages in the specified region and the nature of the role. Actual compensation will be confirmed during the hiring process. The benefits listed are comprehensive and a significant draw for many retail employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America, serving a broad customer base interested in DIY projects, home décor, and creative expression.

Company Size: Large (over 1,300 stores in North America). This indicates a well-established company with structured corporate and operational processes, offering stability and defined career paths.

Founded: 1973. With decades of experience, Michaels has a strong brand presence and a deep understanding of its market and customer base.

Team Structure:

• Store-Level Operations: This role is part of the in-store team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Lead).

• Cross-functional Collaboration: While primarily focused on the framing department, the role requires collaboration with other store associates for customer assistance, stocking, and operational tasks. There's also interaction with potentially remote teams for Omni-channel fulfillment and corporate support for operational standards.

• Customer-Centric Focus: The culture emphasizes fostering creativity and providing a positive customer experience, with a strong focus on sales and service delivery.

Methodology:

• Data-Driven Sales & Service: The mention of "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, likely involving tracking customer interactions and sales performance metrics.

• Process Standardization: Adherence to SOPs is heavily emphasized, indicating a commitment to consistent operational execution, quality control, and compliance across all stores.

• Efficiency & Productivity: The role involves managing multiple tasks, from customer service to production and stocking, requiring efficient time management and workflow prioritization.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's long history and large footprint suggest a structured, process-oriented environment. The emphasis on "joy of creativity" points to a culture that values passion for arts and crafts, alongside customer service and sales performance.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to early-career retail role, focusing on foundational skills in customer service, sales, and specialized craft execution (custom framing). It serves as a stepping stone within the retail operations framework.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager/Lead. Direct reports are unlikely at this level.

Operations Impact: This role directly impacts store revenue through custom framing sales and enhances customer loyalty by providing high-quality products and exceptional service. It also contributes to operational efficiency by maintaining store standards and supporting stocking efforts.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing design, production techniques, and customer consultation, becoming a go-to expert within the store.

• Sales Advancement: Progress into roles with higher sales targets or commission potential, potentially leading to key holder positions or specialized sales roles.

• Leadership Development: With demonstrated performance and leadership potential, opportunities may arise for roles such as Key Holder, Framing Department Lead, or Assistant Manager, which involve greater responsibility for team supervision, operations, and sales management.

• Cross-Training: Gain experience in other store departments, broadening understanding of retail operations and preparing for broader management roles.

📝 Enhancement Note: The "0-2 years" experience level indicates that this role is designed for individuals early in their careers or those looking to transition into retail. Growth is typically within the store structure, focusing on mastering core retail and specialized craft skills before moving into supervisory or management positions.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the dedicated custom framing shop within the store.

Office Location(s): Mt. Pleasant, SC - specifically at 1501 N Hwy 17 Unit A. This location is likely in a commercial area accessible to customers.

Workspace Context:

• Customer Interaction: Significant time spent on the sales floor, engaging directly with customers.

• Framing Shop: A dedicated area equipped with specialized tools (glass cutter, heat press) and materials for custom framing. This area requires careful attention to safety and organization.

• Climate Control: Public areas are climate-controlled. Some stock rooms may not be. Outdoor work may be required for truck unloading.

• Team Collaboration: Opportunities to interact and collaborate with other store team members on various tasks and customer needs.

Work Schedule:

• Part-time hours, including nights, weekends, and early mornings. Flexibility is key for retail roles.

• While the system indicates "40" hours, this is likely a placeholder; actual hours will be significantly less for a part-time position and will depend on store needs and scheduling.

📝 Enhancement Note: The environment is dynamic, requiring adaptability to customer traffic, production demands, and general store operations. The framing shop requires a focus on detail and safety, distinct from the general sales floor.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and complete the online application.

2. Initial Screening: Hiring manager or HR may conduct a brief phone screen to assess basic qualifications and interest.

3. In-Person Interview: Typically involves meeting with the store manager or department lead. This will likely include:

• Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and how you handle challenging situations.
• Situational Questions: Presenting scenarios related to customer interactions, sales opportunities, and operational tasks to gauge your approach.
• Skills Assessment: Discussion around your basic computer and measuring skills, and your comfort level with operating equipment.
• Framing Interest: Questions about your interest in custom framing and creativity.

1. Skills Demonstration (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation for framing.

2. Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• Focus on Transferable Skills: Since this is an entry-level role, a formal portfolio is unlikely. Instead, prepare to discuss specific examples from past experiences (retail, customer service, craft hobbies) that demonstrate:

  • Detail Orientation: How you ensure accuracy in tasks.
  • Customer Interaction: Examples of excellent customer service or consultative sales.
  • Problem-Solving: How you addressed a customer issue or operational challenge.
  • Technical Aptitude: Any experience with tools, equipment, or precise tasks.

• Showcase Creativity: If you have personal projects (even non-framing related) that showcase creativity, attention to detail, or craftsmanship, be ready to mention them.

• Articulate Process: Be prepared to describe how you would learn and execute the framing process, from initial customer consultation to final product.

Challenge Preparation:

• Customer Consultation Scenario: Practice how you would greet a customer entering the framing department, ask probing questions to understand their needs (type of art, budget, desired style), and recommend appropriate solutions.

• Sales Pitch: Be ready to "sell" the value of custom framing at Michaels, highlighting quality, expertise, and options.

• Problem Resolution: Consider how you would handle a situation where a customer is unhappy with a framing choice or if there's a production delay.

📝 Enhancement Note: The interview process is geared towards assessing customer service, sales aptitude, and a willingness to learn specialized skills. Candidates should emphasize their people skills and attention to detail.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, managing customer orders, and handling cash.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic glazing.
  • Mat Cutter (likely): For cutting custom mats to size and shape.
  • Heat Press: Used for various mounting and finishing techniques.
  • Frame Moulding Saw: For cutting frame lengths to size.
  • Crimping/Joining Tools: For assembling the frame corners.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

Analytics & Reporting:

• Sales Reporting Software: Integrated with the POS system to track daily, weekly, and monthly sales performance for the framing department and the store.

• Inventory Management System: For tracking stock levels of moulding, mats, glass, and hardware, and for managing replenishment.

CRM & Automation:

• Elevated ABC Deliver (or similar): A customer relationship management or sales enablement tool used to track customer interactions, manage sales pipelines within the department, and potentially manage loyalty programs or customer communication.

• Point of Sale (POS) System: Central to transaction processing and customer data capture.

📝 Enhancement Note: Proficiency with a POS system is essential. While specific framing equipment operation is trainable, familiarity with precision tools and a structured sales process (like that indicated by "Elevated ABC Deliver") is beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A primary value is creating a positive and memorable experience for every customer, fostering creativity and satisfaction.

• Creativity & Passion: The company culture celebrates the joy of creating and encourages passion for arts and crafts.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a smooth operational flow.

• Quality & Precision: Commitment to delivering high-quality custom framing solutions with attention to detail.

• Efficiency & Productivity: Managing time effectively to balance customer service, production, and operational tasks.

Collaboration Style:

• Service-Oriented: Team members are expected to assist each other in serving customers and completing tasks.

• Process-Driven: Collaboration often involves following established SOPs to ensure consistency and efficiency.

• Open Communication: Encouraging open dialogue to resolve issues, share information, and improve store operations.

📝 Enhancement Note: The culture likely blends the creative spirit of an art supply store with the operational discipline of a large retail chain. Team members should be adaptable, customer-focused, and willing to contribute to a positive store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order taking, production work, and general store tasks simultaneously.

• Meeting Sales Targets: Consistently achieving sales goals for the custom framing department in a competitive retail landscape.

• Mastering Technical Skills: Learning to operate specialized framing equipment safely and efficiently to produce high-quality work.

• Adapting to Customer Needs: Effectively translating diverse customer visions and artwork into successful framing solutions.

• Physical Demands: The role requires standing for long periods, lifting, and repetitive motions associated with framing.

Learning & Development Opportunities:

• Framing Craftsmanship: Extensive training on design principles, matting techniques, framing styles, and material selection.

• Sales & Customer Service: Development of consultative selling skills, customer relationship management, and problem-solving.

• Operational Proficiency: Gaining experience in retail operations, inventory management, POS systems, and visual merchandising.

• Industry Trends: Staying updated on new framing techniques, materials, and design trends.

• Potential for Advancement: Opportunities to move into leadership roles within the store or explore other operational functions within Michaels.

📝 Enhancement Note: The role offers a good blend of creative skill development and core retail operational experience, providing a solid foundation for a career in retail or specialized craft services.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you went above and beyond to help a customer. What was the situation, and what was the outcome?"
  • "How would you approach a customer who is unsure about what framing style they want for their valuable artwork?"
  • "Imagine a customer wants a very complex framing job with a tight deadline. How would you manage their expectations and ensure quality?"
  • "What strategies would you use to upsell or cross-sell framing services and related products?"

• Operational & Technical:

  • "How do you ensure accuracy when taking measurements or completing detailed tasks?"
  • "Describe your experience with operating tools or equipment. What steps do you take to ensure safety?"
  • "How would you prioritize your tasks if you had a customer consultation, an order to complete, and a truck to unload?"
  • "What does 'maintaining store standards' mean to you in a retail environment?"

• Company & Culture:

  • "Why are you interested in working for Michaels, and specifically in custom framing?"

  • "What do you know about Michaels' commitment to creativity and customer experience?"

  • "How do you handle constructive feedback or direction from a supervisor?" Portfolio Presentation Strategy:

• Highlight Relevant Experiences: Prepare specific examples from past jobs, volunteer work, or personal projects that demonstrate your attention to detail, customer service skills, sales aptitude, and any experience with tools or precision tasks.

• Showcase Problem-Solving: Discuss how you've overcome challenges in previous roles, especially those involving customer satisfaction or task completion.

• Demonstrate Enthusiasm for Craft: Express your interest in art, creativity, and the craft of framing. If you have personal creative projects, be ready to briefly discuss them.

• Articulate Learning Approach: Explain how you learn new skills and your willingness to undergo training for framing equipment and processes.

Challenge Preparation:

• Mock Customer Consultation: Practice role-playing a scenario where you guide a customer through the custom framing process. Focus on asking open-ended questions, active listening, and offering tailored recommendations.

• Sales Scenario: Prepare to explain the benefits of custom framing at Michaels and how you would identify opportunities to increase the value of a customer's order.

• Problem-Solving Scenario: Think about how you would address a situation like a production delay, a customer complaint about quality, or a conflict with another team member.

📝 Enhancement Note: Interviews will likely assess both soft skills (customer service, communication, teamwork) and a candidate's aptitude for learning technical skills and driving sales. Demonstrating enthusiasm for the craft and a customer-centric approach will be key.

📌 Application Steps

To apply for this Retail Picture Framer position at Michaels Stores:

• Submit Your Application: Complete the online application thoroughly via the provided link. Ensure all sections are filled out accurately.

• Tailor Your Resume: Highlight any experience in customer service, sales, retail, or craft-related activities. Use keywords from the job description such as "customer service," "sales," "merchandising," "detail-oriented," and "equipment operation." Quantify achievements where possible (e.g., "Met or exceeded sales targets by X%").

• Prepare for In-Person Interview: Be ready to discuss your customer service philosophy, how you approach sales, and your interest in custom framing. Practice answering common behavioral and situational interview questions.

• Research Michaels: Familiarize yourself with Michaels' brand, products, and commitment to creativity. Understand their values and how they translate into the customer experience.

• Highlight Relevant Skills: Be prepared to discuss your basic computer and measuring skills, and any experience you have with tools or hands-on work. Express your eagerness to learn the specific framing equipment and processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided data. All details, especially regarding compensation, benefits, and specific application processes, should be verified directly with Michaels Stores during the application and interview stages.