Retail Picture Framer

📍 Job Overview

Job Title: Part-Time Framing Team Member (will be trained)

Company: Michaels Stores

Location: Destin, Florida, United States

Job Type: Part Time

Category: Retail Operations / Customer Service

Date Posted: 2026-11-04T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships by providing expert custom framing solutions and delivering exceptional in-store customer experiences.

• Key responsibilities include operating framing equipment, managing inventory for the ready-made frame department, and maintaining visual merchandising standards.

• The position requires adherence to Standard Operating Procedures (SOPs), safety protocols, and company programs to ensure compliance and operational efficiency.

• Team members will actively participate in truck unloading, stocking, and assisting with omni-channel processes to support overall store operations.

📝 Enhancement Note: While the job title is "Retail Picture Framer," the core responsibilities and requirements indicate a broader retail associate role with a specialization in custom framing, rather than a dedicated operations role. The focus is on customer interaction, sales, and basic operational tasks within a retail environment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build rapport with customers by understanding their needs and recommending appropriate custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to enhance customer relationships and drive sales of custom framing services.
  • Assist customers in locating products, providing solutions, and ensuring a positive shopping experience.

• Framing Operations:

  • Accurately complete custom framing orders according to quality standards and on-time delivery schedules.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment, to ensure optimal stock levels and presentation.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to all SOPs and company programs.
  • Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and budgets.
  • Manage inventory for assigned areas, contributing to overall stock accuracy and availability.

• Point of Sale & Omni-Channel Support:

  • Operate the cash register and execute cash handling procedures according to established standards.
  • Provide support for omni-channel processes, such as fulfilling online orders or assisting with in-store pickup.

• Team Collaboration & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

  • Support shrink and safety programs by actively participating in loss prevention and maintaining a safe work environment.

  • Interact positively and respectfully with colleagues and customers, embodying company values and serving as a role model.

📝 Enhancement Note: The primary responsibilities lean heavily towards direct customer service and sales within a retail setting, with custom framing being a specialized function. The "operations" aspect is more about in-store operational flow and execution rather than strategic revenue or sales operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; formal education in design or art may be beneficial but not explicitly required.

Experience: Prior experience in a retail environment or in a customer-facing sales role is preferred, though not strictly mandatory as training is provided.

Required Skills:

• Basic Computer Skills: Proficiency in using computers for tasks such as point-of-sale (POS) systems, inventory lookups, and potentially basic order entry.

• Measuring Skills: Accurate and precise measuring skills are crucial for custom framing orders.

• Equipment Operation: Ability to learn and safely operate framing equipment, including glass cutters and heat presses.

• Customer Service Excellence: Demonstrated ability to engage with customers, understand their needs, and provide solutions.

• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store environment, understanding store operations and customer flow.

• Sales Experience: Proven ability to sell products or services, build customer relationships, and achieve sales targets.

• Visual Merchandising: An eye for presentation and the ability to maintain visually appealing displays in the ready-made frame department.

• Inventory Management Basics: Familiarity with stock replenishment and inventory organization principles.

📝 Enhancement Note: The required skills are foundational for a retail associate, with specific emphasis on the practical skills needed for custom framing. The "basic computer skills" are relevant for point-of-sale and inventory systems, which are common in retail operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal operations portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate:
  • Process Improvement: Examples of how you've streamlined a task or improved efficiency in a previous role (e.g., organizing stock, improving a customer service workflow).
  • Quality Assurance: Instances where you ensured high-quality output in a product or service delivery.
  • System Familiarity: Any experience with POS systems, inventory management software, or other retail technology.
  • Customer Impact: Demonstrations of how your actions positively affected customer satisfaction or sales.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes. This may include:
  • Workflow Adherence: Discussing how they would learn and consistently apply framing procedures and store SOPs.
  • Implementation: Explaining how they would approach learning new equipment or processes, such as framing machinery.
  • Performance Measurement: Understanding how their work contributes to store goals, such as sales targets and customer satisfaction metrics.

📝 Enhancement Note: For this specific role, a traditional operations portfolio is not expected. However, candidates can demonstrate their operational aptitude by preparing to discuss relevant experiences that showcase their ability to follow processes, learn new skills, and contribute to team goals, particularly in customer service and sales contexts.

💵 Compensation & Benefits

Salary Range: Based on entry-level part-time retail positions in Destin, Florida, and Michaels' typical compensation structure, the hourly wage is estimated to be between $12.00 - $16.00 per hour. This range considers the cost of living in the Destin area and the specific responsibilities of the role, including specialized framing tasks and customer sales.

Benefits:

• 401(k) with Employer Match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options (eligibility may vary based on hours worked).

• Telemedicine Services: Access to remote healthcare consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members adopting a child.

• Various Voluntary Insurance Options: Supplemental insurance coverage.

• Employee Discounts: Significant discounts on Michaels products.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours: This is a part-time position. Typical working hours will vary based on store needs and scheduling, likely including evenings, weekends, and potentially early mornings. Flexibility in scheduling is often a key requirement for part-time retail roles.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar retail positions in the specified location and industry, factoring in the part-time nature and entry-level experience requirement. Benefits listed are those explicitly mentioned by Michaels Stores.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America, providing a wide array of products and services for creative individuals.

Company Size: Large, publicly traded company with over 1,300 stores in the US and Canada, plus manufacturing operations. This signifies a structured environment with established processes.

Founded: 1973. With decades of experience, Michaels has a well-defined operational framework and a strong brand presence in the creative community.

Team Structure:

• This role is part of the in-store retail team, reporting to the Store Manager or Assistant Store Manager.

• The framing team member will work alongside other sales associates, cashiers, and potentially a dedicated framing specialist or manager.

• Collaboration is key, involving teamwork for stocking, customer service, and maintaining store standards. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions to meet customer creative needs.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for consistency in sales, operations, and framing services.

• Data-Driven Merchandising: Utilizing store data and company programs for effective merchandising and inventory management.

• Safety & Compliance: Prioritizing a safe working environment and compliance with all company and legal requirements.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is built around creativity, community, and customer service. For this role, it translates to a hands-on, customer-facing position within a structured retail environment that values efficiency, safety, and adherence to established procedures.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time role within the retail operations framework. It serves as a foundational position for individuals interested in retail customer service, sales, and specialized craft services like framing.

Reporting Structure: The Framing Team Member typically reports to the Store Manager or Assistant Store Manager. They will work as part of the broader store team, collaborating with sales associates and cashiers.

Operations Impact: While not a strategic operations role, this position directly impacts store performance through:

• Sales Generation: Driving revenue through custom framing sales and assisting with general store sales.

• Customer Satisfaction: Ensuring positive customer experiences that lead to repeat business and brand loyalty.

• Operational Efficiency: Maintaining store standards, accurate inventory, and efficient processing of sales and framing orders.

• Brand Representation: Acting as a brand ambassador by embodying Michaels' commitment to creativity and customer service.

Growth Opportunities:

• Skill Specialization: Opportunity to become proficient in custom framing techniques, equipment operation, and design consultation.

• Retail Advancement: Potential to grow into roles such as Key Holder, Assistant Manager, or Store Manager within Michaels.

• Cross-Training: Possibility of cross-training in other store functions like merchandising, visual displays, or inventory management.

• Leadership Potential: For high performers, opportunities may arise to take on more responsibility within the store team.

📝 Enhancement Note: The growth path here is primarily within the retail store operations structure. While not a traditional "Revenue Operations" or "Sales Operations" career track, it offers development in customer-facing operations, sales execution, and specialized craft services.

🌐 Work Environment

Office Type: This is a retail store environment. The workspace includes the main sales floor, a dedicated framing shop area, and stock rooms.

Office Location(s): The specific location is Destin, FL (34940 Emerald Coast Pkwy Unit 130). The environment is a public retail space, generally climate-controlled, though stock rooms may vary.

Workspace Context:

• Customer Interaction Hub: The primary workspace is interacting with customers on the sales floor and within the framing counter area.

• Specialized Tools: The framing shop contains specialized equipment such as a glass cutter and heat press, requiring careful operation.

• Team Collaboration: Opportunities for interaction and collaboration with fellow team members during daily operations, stocking, and customer assistance.

Work Schedule: The role involves varied shifts, including nights, weekends, and early mornings, to meet customer demand and store operating hours. This requires flexibility from the team member.

📝 Enhancement Note: The work environment is dynamic and customer-centric, requiring adaptability to store needs and customer flow. The presence of specialized framing equipment necessitates a focus on safety and procedural adherence within this retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume to assess basic qualifications and retail experience.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will involve behavioral questions, situational scenarios, and an assessment of customer service skills and cultural fit.

• Skills Assessment: May include a demonstration or discussion of basic measuring skills, computer proficiency, and understanding of customer service principles.

• Framing Equipment Discussion: Questions about willingness to learn and operate framing equipment.

• Final Evaluation: Assessment of overall suitability for the role, including reliability, teamwork, and alignment with Michaels' values.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss specific examples of:
  • Customer Service Successes: Instances where you went above and beyond for a customer.
  • Problem-Solving Scenarios: How you handled a challenging customer situation or operational issue.
  • Learning New Skills: Your approach to learning new processes or equipment, referencing your ability to operate framing tools.
  • Sales Contributions: If you have sales experience, highlight how you met or exceeded targets.
  • Attention to Detail: Examples demonstrating precision, especially relevant to framing.

Challenge Preparation:

• Be prepared for scenarios such as:

  • "A customer wants a custom frame for a very unusual item. How would you approach this?"

  • "How would you handle a situation where a customer is unhappy with the completion time of their framing order?"

  • "Describe your experience with or willingness to learn to use tools like a glass cutter."

  • "How do you ensure accuracy when taking measurements for a custom order?"

📝 Enhancement Note: The interview process for this role will focus on assessing customer service aptitude, willingness to learn specialized skills, and alignment with retail operational standards. Candidates should be ready to provide concrete examples from their experience.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutter, framing tools, heat press. Proficiency will be trained.

• Point of Sale (POS) System: Used for customer transactions, sales, and potentially basic inventory lookups.

• Basic Measuring Tools: Tape measures, rulers, and calipers for accurate order specifications.

Analytics & Reporting:

• Inventory Management Systems: Potentially used for tracking stock levels of ready-made frames and framing supplies.

• POS Reporting: Basic sales data and transaction summaries accessible through the POS system.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Primarily through personal interaction and building rapport with repeat customers.

• Omni-Channel Fulfillment Tools: Systems used to manage and process online orders for in-store pickup or ship-from-store.

📝 Enhancement Note: The technology stack is standard for a retail environment, with a specific emphasis on the specialized tools required for custom framing. Training will be provided for equipment operation.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired.

• Customer Focus: Prioritizing customer needs and delivering exceptional service and solutions.

• Integrity & Respect: Upholding ethical standards and treating all individuals with respect.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support colleagues.

• Accountability: Taking ownership of tasks, responsibilities, and commitments.

Collaboration Style:

• Cross-Functional Integration: Working closely with sales associates, cashiers, and management to ensure smooth store operations.

• Process Review: Adhering to established workflows for framing, sales, and customer service, with an openness to feedback for continuous improvement.

• Knowledge Sharing: Willingness to share knowledge about products, framing techniques, and customer service best practices with team members.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational efficiency. Team members are expected to be collaborative, customer-focused, and committed to upholding company standards while fostering a positive and inspiring environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve for Framing: Mastering the operation of specialized framing equipment and techniques requires dedicated learning and practice.

• Balancing Multiple Responsibilities: Juggling customer service, sales, framing order completion, and general store duties simultaneously.

• Customer Expectations: Managing diverse customer needs and expectations, especially for custom, often sentimental, framing projects.

• Pace of Retail: Adapting to the fast-paced nature of retail, particularly during peak seasons or promotional events.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, material selection, and precise execution.

• Sales & Customer Service Training: Enhance abilities in consultative selling, relationship building, and conflict resolution.

• Product Knowledge: Deepen understanding of art supplies, framing materials, and creative trends.

• Operational Proficiency: Gain experience in retail inventory management, merchandising, and POS system operation.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and core retail operational competencies. Successfully navigating the challenges will lead to growth in both technical framing abilities and customer engagement strategies.

💡 Interview Preparation

Strategy Questions:

• Operational Scenario: "Imagine a customer needs a complex framing project completed by tomorrow, but our standard turnaround is three days. How would you handle this situation while balancing other tasks?" (Focus on communication, realistic expectations, and potential solutions.)

• Customer Service Approach: "Describe a time you helped a customer find the perfect solution for their needs, even if it wasn't immediately obvious. How did you approach it?" (Highlight consultative selling and problem-solving.)

• Process Adherence: "How do you ensure accuracy when taking precise measurements or following detailed instructions for a product like a custom frame?" (Emphasize attention to detail and method.)

Company & Culture Questions:

• "What interests you about Michaels, and what do you know about our commitment to creativity?" (Research company mission and values.)

• "How do you contribute to a positive team environment?" (Focus on collaboration and respect.)

• "What does excellent customer service mean to you in a retail setting like Michaels?" (Relate to customer experience and relationship building.) Portfolio Presentation Strategy:

• Highlight Transferable Skills: If you have previous retail or customer service experience, prepare 1-2 brief examples (STAR method: Situation, Task, Action, Result) that demonstrate your ability to:

  • Handle customer inquiries and resolve issues.
  • Manage inventory or maintain displays.
  • Operate a POS system or handle transactions.
  • Learn and apply new procedures quickly.

• Framing Aptitude: Be ready to discuss your interest in framing, any relevant artistic hobbies, and your willingness to learn the technical aspects of the job.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a willingness to learn specialized framing tasks, attention to detail, and an understanding of retail operations. Highlighting any previous sales or customer-facing experience will be beneficial.

📌 Application Steps

To apply for this Part-Time Framing Team Member position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant retail, customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," and "attention to detail."

• Portfolio Preparation: Prepare to discuss specific examples of your customer service achievements, problem-solving skills, and any experience with tools or detailed processes, even if not directly related to framing.

• Interview Practice: Practice answering common retail interview questions, including behavioral and situational scenarios. Be ready to articulate your interest in custom framing and your ability to learn new skills.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their focus on creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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