Retail- Framer Part Time

📍 Job Overview

Job Title: Retail - Framer Part Time

Company: Michaels Stores

Location: Store - 2500 West State St., Alliance, Ohio, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-11-02T00:00:00

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on delivering exceptional customer service within a retail environment, specifically within the custom framing department of Michaels Stores.

• Key responsibilities include building customer relationships, understanding their needs, and providing tailored custom framing solutions that drive sales and production targets.

• The position requires proficiency in operating framing equipment and a keen eye for merchandising and maintaining store presentation standards.

• Candidates will be expected to contribute to overall store operations, including inventory management, cash handling, and supporting safety and shrink reduction initiatives.

📝 Enhancement Note: While the title is "Retail - Framer Part Time," the description emphasizes "personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions," indicating a sales-oriented approach within the framing service. This suggests the role is more than just production; it involves consultative selling and relationship management to achieve sales and production goals.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their creative needs.
  • Utilize the "Elevated ABC Deliver" methodology to consultatively sell custom framing solutions, aiming to meet and exceed sales and production targets.
  • Acknowledge customers, assist them in locating products, and provide effective solutions to their framing inquiries.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and within specified timelines, adhering to all Standard Operating Procedures (SOPs).
  • Operate specialized framing equipment, including a glass cutter and heat press, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, along with other assigned areas, ensuring they are well-merchandised, in-stock, and clutter-free.
  • Support inventory management through participation in truck un-load and stocking processes, adhering to established truck standards.
  • Assist with Omni-channel processes, ensuring a seamless customer experience across all service channels.

• General Retail Duties:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Support and adhere to company-wide shrink and safety programs to maintain a secure and safe working environment.
  • Participate in general store maintenance, ensuring a clean and welcoming atmosphere for all customers.

• Teamwork & Professionalism:

  • Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive and professional attitude, even in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a positive role model for others.

📝 Enhancement Note: The responsibilities highlight a blend of sales, production, and general retail duties. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach is critical, requiring strong interpersonal and persuasive skills in addition to technical framing abilities.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions. Experience:

• 0-2 years of experience in a customer-facing or production role is preferred.

• Demonstrated ability to build customer relationships and drive sales.

• Experience in a retail environment, particularly one involving custom services or product sales, is beneficial. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal company software.

• Measuring Skills: Accurate measurement capabilities are essential for custom framing orders.

• Equipment Operation: Proficiency in operating framing equipment and a glass cutter.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and helpful manner.

• Sales Acumen: Aptitude for consultative selling, identifying customer needs, and recommending appropriate framing solutions.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, preferably in a specialty store.

• Sales Experience: Proven track record of selling products and/or services to customers, ideally in a consultative capacity.

• Visual Merchandising: Understanding of how to present products effectively in a retail environment.

• Inventory Management Basics: Familiarity with stocking procedures and maintaining product availability.

📝 Enhancement Note: The "0-2 years" experience level suggests that comprehensive training will be provided for specialized skills like framing equipment operation. However, fundamental customer service and basic technical aptitudes (computer, measuring) are expected prerequisites.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences that demonstrate their capabilities.

• Customer Interaction Examples: Be prepared to discuss instances where you successfully built rapport with customers, understood their needs, and provided solutions, particularly in a sales or service context.

• Problem-Solving Scenarios: Showcase instances where you encountered a customer challenge (e.g., finding a specific item, resolving a complaint) and how you effectively addressed it.

• Process Adherence: Demonstrate an understanding of the importance of following Standard Operating Procedures (SOPs) and company programs.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes for:
  • Order Fulfillment: How you would ensure a custom framing order is accurately processed from consultation to completion.
  • Customer Service Workflows: How you would guide a customer through the selection and purchase process.
  • Inventory Management: How you would contribute to stocking and maintaining product availability.

📝 Enhancement Note: For an entry-level part-time retail role, a traditional "portfolio" isn't expected. The focus will be on how candidates can articulate their experience and understanding of processes through their resume and interview responses. Highlighting examples of customer service, sales, and process adherence will be key.

💵 Compensation & Benefits

Salary Range:

• As a part-time retail position, the hourly wage is expected to be competitive for the Alliance, Ohio market, likely falling within the $10-$15 per hour range. This estimate is based on industry benchmarks for similar entry-level retail associate roles in the United States, considering the specific responsibilities of customer service, sales, and specialized framing tasks. Actual compensation will depend on experience and local market conditions. Benefits:

• Employee Discount: Access to employee discounts on Michaels products and services, a significant perk for a craft and hobby store.

• 401(k) with Employer Match: Eligibility for retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

• Medical, Dental, and Vision Coverage: Potential eligibility for these benefits, depending on hours worked and eligibility criteria.

• Telemedicine Services: Access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Options for pre-tax savings on healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage choices.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours:

• This is a part-time position. Working hours will vary and will include nights, weekends, and early mornings as dictated by store operational needs and customer traffic patterns. Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: The benefits listed are comprehensive for a retail organization and extend beyond typical part-time offerings, indicating Michaels' commitment to its team members. The salary range is an estimation based on general retail benchmarks for the specified experience level and location.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer dedicated to inspiring and serving crafters and DIY enthusiasts.

Company Size: Large (over 1,000 employees). Michaels operates over 1,300 stores across North America, indicating a significant operational scale.

Founded: 1973. With decades of history, Michaels has established a strong brand presence and deep understanding of the creative market.

Team Structure:

• This role is part of the in-store retail team, working under the direct supervision of store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Collaboration is expected with fellow retail associates, cashiers, and potentially visual merchandisers or other specialized roles within the store.

• The framing department functions as a specialized service area within the larger store, requiring close coordination with general sales floor operations. Methodology:

• Customer-Centric Approach: Michaels emphasizes a customer-first mentality, focusing on building relationships and providing solutions to fuel creativity and celebration.

• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) and company programs is critical for consistency, compliance, and operational efficiency across all stores.

• Data-Informed Merchandising: While this role is entry-level, the broader company likely uses data to inform product assortment and display strategies, which influences how departments like framing are managed.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's focus on "fueling the joy of creativity and celebration" suggests a culture that values passion, innovation, and a positive customer experience. For operations roles, this translates to efficient processes that support creative endeavors and customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This position serves as a foundational role within the retail operations of Michaels, focusing on direct customer interaction, sales, and specific departmental tasks (framing).

Reporting Structure: The Framer will report to store leadership, likely a Framing Department Manager, Assistant Store Manager, or Store Manager, depending on the store's organizational structure.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Efficient operations in the framing department are crucial for driving high-margin sales and customer loyalty.

Growth Opportunities:

• Framing Specialist Progression: Potential to become a lead framer or department lead, taking on more responsibility for production, customer consultations, and potentially training new team members.

• Retail Management Track: Opportunity to move into Assistant Manager or Store Manager roles by demonstrating strong leadership, sales performance, and operational acumen across various store functions.

• Cross-Departmental Skill Development: Gaining experience in merchandising, inventory, and customer service can prepare individuals for roles in other areas of retail operations.

• Specialized Training: Michaels often provides training for specific skills, which can enhance an individual's resume for future retail roles.

📝 Enhancement Note: For an entry-level position, the growth path often involves mastering the core responsibilities and then demonstrating readiness for increased responsibility within the store or across different operational functions.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically a Michaels craft store. This includes the main sales floor, customer service areas, and a dedicated custom framing shop.

Office Location(s): The specific location is Store - 2500 West State St., Alliance, Ohio. This is a physical retail location requiring on-site presence.

Workspace Context:

• Customer Interaction: The primary workspace involves direct engagement with customers on the sales floor and within the framing consultation area.

• Production Area: The frame shop involves working with tools, machinery (glass cutter, heat press), and materials, requiring attention to safety protocols.

• Store Operations: Responsibilities extend to stocking areas and potentially stock rooms, which may or may not be climate-controlled. Outdoor work may be assigned for tasks like retrieving shopping carts or during truck unloading.

• Team Collaboration: The environment fosters interaction with fellow team members, contributing to a collaborative retail atmosphere.

Work Schedule:

• The schedule includes nights, weekends, and early mornings. Flexibility is key for part-time retail roles to cover operational needs throughout the week and store operating hours.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. The framing area has specific tools and potential hazards (glass), necessitating adherence to safety procedures.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: Expect an interview with a store manager or department lead. This will likely involve behavioral questions and scenario-based questions.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to customer service and sales.

• Framing Equipment Discussion: Be prepared to discuss your comfort level with learning to operate equipment and your understanding of safety protocols.

• Cultural Fit: Assessors will look for a positive attitude, willingness to learn, and alignment with Michaels' values of creativity and customer focus.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on production experience. Quantify achievements where possible (e.g., "Increased framing sales by X%").

• Behavioral Examples: Prepare specific examples using the STAR method (Situation, Task, Action, Result) for questions related to customer interactions, problem-solving, teamwork, and handling difficult situations.

• Highlighting Skills: Emphasize your basic computer skills, measuring aptitude, and any experience with tools or equipment. Express enthusiasm for learning the specific framing machinery.

• Framing Interest: If you have personal experience with art, crafts, or framing, mention it to show genuine interest and potential aptitude.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where you need to understand their framing needs and suggest solutions.

• Problem-Solving: Prepare for questions like, "A customer is unhappy with their framing order. How do you handle it?"

• Sales Approach: Discuss how you would approach a customer in the framing department to initiate a sales conversation.

📝 Enhancement Note: For this role, the "portfolio" will largely be your resume and your ability to articulate your skills and experiences during the interview. Demonstrating a proactive, customer-focused, and trainable attitude is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially accessing customer order history.

• Framing Equipment:

  • Glass Cutter: For precisely cutting glass or acrylic to size.
  • Mat Cutter: (Likely available, though not explicitly mentioned, essential for custom matting).
  • Frame Moulding Chopper/Miter Saw: For cutting frame lengths to size.
  • Frame Assembly Tools: Staplers, glue guns, points drivers, etc.
  • Heat Press: Used for mounting or applying protective finishes.

• Measuring Tools: Tape measures, rulers, calipers.

• Basic Computer Hardware: For POS and potential back-office tasks.

Analytics & Reporting:

• While this role doesn't directly manage analytics, understanding how sales and production numbers are tracked is beneficial. The POS system will feed data into broader company reporting. CRM & Automation:

• The POS system may have basic CRM capabilities to track customer preferences or past orders. "Elevated ABC Deliver" might be a proprietary system or methodology for customer relationship management and sales process automation.

📝 Enhancement Note: Proficiency with specific framing tools and a POS system is essential. The ability to learn and adapt to new equipment and internal sales methodologies like "Elevated ABC Deliver" is a key requirement.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment that celebrates and supports creative expression. Operations should facilitate this by providing excellent service and product availability.

• Customer Focus: A deep commitment to understanding and serving customer needs, ensuring a positive and memorable experience, especially in custom services.

• Efficiency & Quality: Balancing the need for speed and productivity with the high quality expected in custom framing work.

• Teamwork & Respect: Encouraging collaboration and mutual respect among team members to create a supportive and productive work environment.

• Integrity & Accountability: Upholding company standards, ethical practices, and taking ownership of responsibilities.

Collaboration Style:

• Cross-Functional: Associates are expected to collaborate with colleagues across different store functions (sales floor, cash wrap, stock room) to ensure smooth operations and excellent customer service.

• Service-Oriented: The framing team works closely with customers to co-create solutions, requiring active listening and collaborative problem-solving.

• Process Adherence: Collaboration also involves sharing best practices and ensuring consistent adherence to SOPs to maintain operational standards.

📝 Enhancement Note: The company values suggest a workplace that is both fun and professional, with a strong emphasis on customer satisfaction and teamwork. Operations play a vital role in enabling the creative experience for customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales goals while also meeting production deadlines for custom framing orders.

• Learning Specialized Skills: Rapidly acquiring proficiency with framing equipment, materials, and design principles.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex artistic visions.

• Peak Season Demands: Handling increased customer traffic and order volume during holiday seasons or popular crafting periods.

• Physical Demands: Managing the physical requirements of the job, including standing for long periods and lifting heavy items.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, and sales processes.

• Product Knowledge: Continuous learning about various framing materials, styles, and archival best practices.

• Customer Service & Sales Skills: Development through practical experience and potentially company-provided modules on consultative selling.

• Career Advancement: Opportunities to grow into leadership roles within the store.

📝 Enhancement Note: This role offers a solid entry point into retail operations with a specialized skill set. The challenges are typical of customer-facing roles with a production component, and the growth opportunities are structured within a large retail organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond to help a customer." "How would you handle a situation where a customer is unsure about their framing choice?"

• Sales Acumen: "How would you approach a customer in the framing department to understand their needs?" "What would you do if a customer's desired framing solution is outside their budget?"

• Problem-Solving: "Imagine a framing order was completed incorrectly. What steps would you take?" "How do you prioritize tasks when you have multiple framing orders and customers waiting?"

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a goal." "How do you handle disagreements with colleagues?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels?" "What do you know about our custom framing services?"

• Values Alignment: "How do you embody creativity or help others be creative?" "How do you ensure a positive customer experience?"

• Work Ethic: "What does it mean to adhere to Standard Operating Procedures?" "How do you ensure quality in your work?"

Portfolio Presentation Strategy:

• Resume Review: Be ready to walk through your resume, highlighting transferable skills in customer service, sales, any hands-on work, and your ability to learn quickly.

• Scenario-Based Responses: Prepare concise, clear answers using the STAR method for behavioral and situational questions.

• Enthusiasm for Framing: Express genuine interest in the art of framing and the opportunity to help customers bring their creative visions to life.

• Technical Aptitude: Convey confidence in your ability to learn and safely operate the framing equipment.

📝 Enhancement Note: Focus on demonstrating excellent customer service, a proactive sales approach, a willingness to learn technical skills, and a positive, team-oriented attitude. Your resume and interview responses are your primary "portfolio" for this role.

📌 Application Steps

To apply for this Retail - Framer Part Time position:

• Submit your application through the provided Workday portal link.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any experience with tools or hands-on work, and your ability to follow procedures. Use keywords from the job description.

• Prepare for Interview Questions: Practice answering behavioral and situational questions using the STAR method, focusing on customer interactions, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to demonstrate genuine interest.

• Highlight Key Skills: Be ready to articulate your basic computer skills, measuring abilities, and your enthusiasm for learning to operate framing equipment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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