Retail - Fine Art Framer (Part-Time)

📍 Job Overview

Job Title: Retail - Fine Art Framer (Part-Time)

Company: Michaels Stores

Location: Orange, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: October 04, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This part-time Retail Fine Art Framer role focuses on driving customer engagement and sales within the custom framing department.

• Responsibilities include building strong customer relationships through personalized design consultations and executing high-quality framing orders.

• The role emphasizes maintaining visual merchandising standards and ensuring operational efficiency in a retail store environment.

• Candidates will contribute to overall store operations, including customer service, inventory management, and adherence to Standard Operating Procedures (SOPs).

📝 Enhancement Note: While the raw job description focuses heavily on the framing craft, the "Retail" and "Sales" aspects are critical for a successful candidate. This role isn't just about framing; it's about selling framing solutions and driving revenue within a retail context. The "Elevated ABC Deliver" mention suggests a structured sales methodology is in place.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage customers, build rapport, and conduct personalized design consultations to understand their framing needs and preferences.
  • Utilize sales techniques, such as "Elevated ABC Deliver," to drive sales of custom framing solutions and related products.
  • Achieve individual and store sales goals for the custom framing department.

• Custom Framing Production:

  • Accurately measure artwork and materials, and operate framing equipment (e.g., glass cutter, heat press) to produce high-quality custom frames.
  • Ensure all framing orders are completed on time and meet the company's quality standards.
  • Maintain a clean and organized workspace within the frame shop.

• Store Operations & Merchandising:

  • Maintain the visual presentation of the ready-made frame department and other assigned areas, ensuring products are well-merchandised and in stock.
  • Assist with inventory management tasks, including SISO (Shop In Store Out) and Directed Replenishment.
  • Participate in truck un-loading and stocking processes according to company standards.

• Customer Service & Store Maintenance:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Maintain a safe, clean, and clutter-free store environment.
  • Operate the cash register and execute cash handling procedures according to company standards.
  • Support store-wide shrink and safety programs.

• Omni-channel Support:

  • Assist with various omni-channel processes as needed, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities are a blend of direct sales, technical craft (framing), and general retail operations. The emphasis on "Elevated ABC Deliver" implies a structured approach to sales and customer interaction that candidates should research. The "Major Activities" section in the original description provides a good basis for these bullet points.

🎓 Skills & Qualifications

Education:

• No specific degree is mandated, but a strong aptitude for learning and applying new skills is essential. Experience:

• 0-2 years of experience in a customer-facing retail or sales role.

• Experience in a craft, art, or custom design environment is advantageous. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, order entry software, and basic computer applications.

• Basic Measuring Skills: Precision and accuracy in taking measurements for framing projects.

• Equipment Operation: Proficiency or ability to quickly learn how to operate framing equipment, including glass cutters and heat presses.

• Customer Service Excellence: Proven ability to build customer relationships, understand needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for sales, including identifying opportunities, presenting solutions, and closing deals.

• Adherence to SOPs: Ability to follow Standard Operating Procedures (SOPs) and company programs diligently.

• Teamwork & Collaboration: Ability to interact positively with colleagues and contribute to a team environment.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, particularly in a sales or customer service capacity.

• Sales Experience: Proven track record of selling products or services, with an understanding of consultative selling techniques.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Merchandising Skills: Ability to create visually appealing displays and maintain product presentation standards.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections from the original description directly inform these required and preferred skills. The emphasis on "basic" skills suggests that extensive prior experience in framing is not mandatory, making it accessible for individuals looking to enter this specialized retail area.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to be prepared to discuss past experiences demonstrating:
  • Customer Relationship Management: Examples of how you've built and maintained customer relationships in previous roles.
  • Sales Process Execution: Instances where you successfully guided a customer through a sales cycle, from needs assessment to purchase.
  • Problem-Solving: Situations where you resolved customer issues or adapted to unique requests.
  • Quality Control: Examples of ensuring high standards in your work, whether in production or service delivery.

Process Documentation:

• Candidates should be able to articulate their understanding of and commitment to following established processes, including:
  • Order Management: Understanding the steps involved in taking, processing, and fulfilling custom orders accurately.
  • Workflow Adherence: Demonstrating the ability to follow established Standard Operating Procedures (SOPs) for framing, sales, and store operations.
  • Quality Assurance: Processes you would implement or follow to ensure the quality of framing work and customer satisfaction.
  • Inventory Control: Understanding basic principles of managing stock and maintaining accurate inventory levels.

📝 Enhancement Note: For a retail role of this nature, a traditional "process and systems portfolio" like those for operations analysts might not be standard. However, candidates can demonstrate their process orientation by preparing to discuss their experience with SOPs, order fulfillment, and quality control in past roles. This section frames those discussions in a portfolio-like context.

💵 Compensation & Benefits

Salary Range:

• The provided salary range for this position is $17.50 - $20.60 per hour. Benefits:

• For eligible team members:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance
  • Various voluntary insurance options

• All team members:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. Specific hours will vary and may include nights, weekends, and early mornings, aligning with retail operational needs. The role is described as requiring 40 hours per week in the input data, which is unusual for a "Part-time" designation; this likely refers to a maximum capacity or a misunderstanding in the input. Typically, part-time roles are under 30-35 hours.

📝 Enhancement Note: The salary range is explicitly stated in the job description. The benefits listed are comprehensive for a retail environment, with a distinction made between benefits for eligible team members and perks available to all. Clarification on the "40 working hours" for a part-time role is crucial for applicants.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Michaels operates over 1,300 stores across North America, indicating a large-scale retail organization with significant operational complexity. The parent company, The Michaels Companies, Inc., also includes Artistree, a custom framing manufacturer.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the creative arts and crafts sector.

Team Structure:

• This role is part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager.

• The Fine Art Framer works closely with other sales associates and potentially a dedicated framing specialist or manager.

• Collaboration is key with other departments within the store to ensure smooth operations and excellent customer service. Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable experiences ("fuel the joy of creativity").

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) is critical for consistency, compliance, and efficiency across all stores.

• Data-Driven Decisions: While not explicitly detailed for this role, Michaels, as a large retailer, likely uses sales data and performance metrics to guide merchandising, inventory, and sales strategies.

• Team Collaboration: The culture promotes working together to achieve common goals.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is centered around creativity, customer experience, and operational adherence. As a large, established retailer, Michaels likely has well-defined processes and a structured approach to training and performance management. The mention of Artistree as a manufacturer suggests a potential for deep product knowledge and quality standards.

📈 Career & Growth Analysis

Operations Career Level:

• This is an entry-level to early-career position within the retail operations and customer service domain. It provides foundational experience in sales, customer interaction, and specialized craft execution. Reporting Structure:

• The Fine Art Framer typically reports to the Store Manager or an Assistant Store Manager, who oversees daily store operations and team performance. Operations Impact:

• This role directly impacts store revenue through custom framing sales and contributes to customer loyalty by providing exceptional service and high-quality products.

• Effective merchandising and inventory management by the framer also support overall store profitability and efficiency. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer service, developing expertise in a specialized retail area.

• Retail Career Progression: Potential to advance into roles such as Sales Associate, Department Specialist, Assistant Manager, or Store Manager within Michaels.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.

• Leadership Potential: Demonstrated success in sales, customer service, and operational tasks can lead to opportunities for leadership development.

📝 Enhancement Note: While this is an entry-level role, it offers a clear path for growth within the Michaels retail ecosystem. The focus on both sales and a craft skill makes it a unique entry point for individuals interested in specialized retail careers.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Orange, California (specifically 1802 E Katella Ave). The store environment is customer-facing and dynamic.

Workspace Context:

• Customer Interaction: A significant portion of the role involves direct interaction with customers in the retail sales floor and the custom framing area.

• Tools & Technology: Access to framing equipment (glass cutter, heat press), POS systems, and basic computer resources.

• Team Environment: Collaboration with fellow store team members is essential for managing daily operations and customer flow.

• Physical Demands: The workspace requires standing for long periods, bending, lifting, and reaching, with specific mention of handling heavy boxes and frames.

Work Schedule:

• Part-time hours, with flexibility required to work nights, weekends, and potentially early mornings. This schedule is typical for retail environments to cover operational hours and customer traffic.

📝 Enhancement Note: The work environment is hands-on and customer-focused, typical of a retail setting. The framing shop itself is a specialized workspace within the larger store. The physical demands and varied schedule are important considerations for applicants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: This will likely include discussions about customer service philosophy, sales approach, and experience with the required skills. You may be asked about your approach to problem-solving and handling challenging customer situations.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your understanding of operating equipment.

• Situational Questions: Expect questions related to handling customer requests, managing time between production and customer service, and working within a team.

• Company Culture Fit: Assessment of how well your values align with Michaels' emphasis on creativity, customer service, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss specific examples from your past experience that showcase:

  • Customer Service Scenarios: How you've gone above and beyond for customers.
  • Sales Achievements: Instances where you met or exceeded sales targets.
  • Problem-Solving: How you resolved issues for customers or in a previous role.
  • Work Ethic: Examples of reliability, attention to detail, and ability to follow instructions.

• Be ready to articulate your understanding of the custom framing process and your enthusiasm for learning it. Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "A customer wants a very complex framing job with a tight deadline. How would you handle this?" or "How would you approach a customer who seems unsure about their framing choices?"

• Role-Playing: Be open to potential brief role-playing scenarios to demonstrate customer interaction and sales techniques.

• Enthusiasm for Art/Craft: Show genuine interest in the creative aspect of the role and the products Michaels offers.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer interaction, and cultural fit. Candidates should prepare to speak about their experiences using the STAR method (Situation, Task, Action, Result) for behavioral questions.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For sales transactions, order entry, and customer management.

• Custom Framing Software: Likely proprietary software for designing frames, calculating costs, and generating order details.

• Basic Computer Applications: For internal communications, training modules, and potentially inventory management systems.

Analytics & Reporting:

• While direct analytics roles are not part of this position, understanding how sales data influences stocking and merchandising is beneficial. CRM & Automation:

• The POS system may have basic CRM functionalities for customer tracking and purchase history.

• Automation is likely limited to POS transaction processing and potentially some inventory replenishment systems.

📝 Enhancement Note: Proficiency with a POS system is a must. Familiarity with design or order management software, even if not specific to Michaels, would be advantageous. The focus is on operational tools that support sales and service delivery.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to foster loyalty and satisfaction.

• Creativity & Passion: Embracing the company's mission to fuel the joy of creativity and celebrating personal expression.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Working collaboratively with colleagues, maintaining a positive and respectful environment for everyone.

• Efficiency & Accountability: Adhering to SOPs, managing time effectively, and taking ownership of responsibilities.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure a cohesive customer experience and efficient store operations.

• Open Communication: Sharing information and feedback with team members and supervisors to improve processes and address challenges.

• Supportive Environment: Assisting colleagues when needed and contributing to a positive team dynamic.

📝 Enhancement Note: Michaels' culture is built around fostering creativity and a positive customer experience. Candidates who align with these values and can contribute to a collaborative, efficient team environment will be well-suited for this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Effectively managing time between custom framing production tasks and providing immediate customer assistance on the sales floor.

• Sales Pressure: Meeting sales targets in a competitive retail environment.

• Learning Curve: Mastering the intricacies of custom framing, equipment operation, and Michaels' specific sales and operational processes.

• Physical Demands: The role requires physical stamina for standing, lifting, and moving throughout the store and frame shop.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing design, materials, and techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.

• Retail Operations Knowledge: Gain experience in merchandising, inventory management, and store operations.

• Career Advancement: Potential to move into leadership roles within Michaels retail stores.

📝 Enhancement Note: The primary challenges involve time management and the blend of technical skill with sales acumen. Growth opportunities are substantial within a large retail organization like Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you provided exceptional customer service. What was the situation and outcome?"

• Sales Experience: "Tell me about a time you successfully sold a product or service that required a consultative approach."

• Problem-Solving: "How would you handle a situation where a customer is unhappy with a custom framing order?"

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal."

Company & Culture Questions:

• "What do you know about Michaels and our mission?"

• "Why are you interested in custom framing and working at Michaels?"

• "How do you align with our values of creativity and customer focus?" Portfolio Presentation Strategy:

• Be Prepared to Discuss Examples: Instead of a formal portfolio, be ready to talk about specific past experiences that demonstrate your skills in customer service, sales, problem-solving, and attention to detail.

• Highlight Relevant Skills: Emphasize any experience with measuring, using tools, design, or working with customers on custom projects.

• Show Enthusiasm: Convey your passion for art, craft, and helping customers bring their creative visions to life.

📝 Enhancement Note: Focus on behavioral questions and be ready to provide concrete examples from your experience. Demonstrating enthusiasm for the craft and the company's mission is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any relevant craft or technical skills (even basic measuring or tool use), and your ability to follow procedures. Use keywords from the job description.

• Prepare for Interview Questions: Practice answering behavioral and situational questions related to customer service, sales, problem-solving, and teamwork. Be ready to discuss your interest in custom framing.

• Research Michaels: Familiarize yourself with Michaels' products, services, mission, and values. Understand their emphasis on creativity and customer experience.

• Be Ready to Discuss Examples: Prepare specific anecdotes from your work history that showcase your skills and how you align with the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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