PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Westlake Village, California, United States

Job Type: Part Time

Category: Retail Operations / Customer Service

Date Posted: November 03, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships by providing expert custom framing solutions and personalized design consultations.

• Achieve and exceed sales and production targets through effective selling techniques and product knowledge, leveraging the Elevated ABC Deliver methodology.

• Ensure the timely and high-quality completion of all custom framing orders, adhering strictly to Standard Operating Procedures (SOPs).

• Maintain the visual appeal and organization of the ready-made frame department, as well as other assigned retail areas, including SISO and Directed Replenishment processes.

• Deliver exceptional customer service by assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and fully stocked store environment.

📝 Enhancement Note: This role, while not a traditional Revenue Operations or Sales Operations role, involves significant customer-facing sales and operational execution within a retail environment. The "Framer" title implies a specialized skill set within a broader retail operations context. The emphasis on "building relationships," "delivering sales and production results," and adhering to "Standard Operating Procedures" highlights the operational and sales-driven nature of the position, which are core components of many GTM and Sales Operations functions, albeit at a front-line level.

📈 Primary Responsibilities

• Execute company policies and standards by adhering to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

• Actively engage customers using the Elevated ABC Deliver framework to build relationships and create effective custom framing solutions, directly contributing to sales and production goals.

• Complete custom framing orders with a high degree of quality and adherence to promised timelines.

• Manage and maintain the visual presentation and stock levels of the ready-made frame department and other designated retail areas, including executing SISO (Sales in Store Out) and Directed Replenishment directives.

• Provide friendly and efficient customer service, assisting customers with product location, offering solutions, and ensuring a positive shopping experience through effective merchandising and stock availability.

• Support company-wide shrink and safety programs, contributing to a secure and loss-preventative store environment.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and timely completion within budget.

• Operate the cash register and execute cash handling procedures according to company standards, ensuring accuracy and security.

• Acknowledge customers promptly, assist in locating products, and offer solutions to meet their needs.

• Support and execute Omni channel processes as required, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The primary responsibilities heavily emphasize direct customer interaction, sales execution, and adherence to operational protocols. The mention of "Omni channel processes" indicates a need for understanding and supporting integrated retail operations, a common theme in GTM and Sales Operations where seamless customer journeys are critical. The focus on SOPs and compliance is a foundational element of any operational role.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, indicating an entry-level focus. However, a strong understanding of basic math for measuring and pricing is implicitly required.

Experience:

• Minimum of 0-2 years of experience.

• Experience in a customer-facing retail environment is preferred.

• Prior experience in sales, particularly selling products and/or services, is highly desirable. Required Skills:

• Basic computer skills for POS (Point of Sale) system operation and potentially order entry.

• Basic measuring skills essential for custom framing projects.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a fast-paced retail environment.

• Understanding and adherence to Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail sales experience, demonstrating a track record of meeting sales targets.

• Experience in custom framing or a related craft/art industry.

• Familiarity with visual merchandising techniques.

• Experience with inventory management and stocking processes.

• Proficiency in operating a cash register and handling financial transactions accurately.

📝 Enhancement Note: The required skills are foundational for a retail operations role with a specialized function. The emphasis on "basic computer skills" and "measuring skills" is typical for entry-level positions. The preferred skills, such as retail sales experience and merchandising, align with broader GTM objectives of driving revenue and customer acquisition.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "portfolio" in the traditional sense (like a design or engineering portfolio) isn't explicitly required, candidates are expected to demonstrate their ability to execute processes effectively. This can be showcased through examples of past sales achievements, customer service successes, or instances where they improved a process.

• Ability to demonstrate successful completion of tasks, such as framing orders, within defined quality and time standards.

• Familiarity with operating specialized equipment (framing equipment, glass cutter) and adherence to safety protocols.

• Evidence of contributing to a positive store environment through merchandising and customer engagement. Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for all aspects of the role, from customer interaction and sales to production and inventory management.

• Ability to learn and implement new processes quickly, such as the "Elevated ABC Deliver" methodology for customer engagement and sales.

• Understanding of how individual tasks contribute to overall store operational efficiency and sales targets.

📝 Enhancement Note: For this entry-level retail operations role, a formal process portfolio is unlikely. However, candidates should be prepared to discuss their understanding of processes and how they apply them, drawing from past experiences. Emphasis will be on their ability to learn and adhere to company SOPs, which is crucial for consistent operational execution.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: This is a Part-Time position. Specific hours will vary and may include nights, weekends, and early mornings, as indicated by the nature of retail operations. The job posting mentions "40" as a potential value for ai_working_hours, but this is likely a system default for a full-time equivalent and should be clarified as this is a PT role.

📝 Enhancement Note: The salary range provided is competitive for entry-level retail positions, especially for a specialized role like a Framer. The comprehensive benefits package offered by Michaels is a significant draw, particularly for part-time employees, covering health, financial well-being, and professional development. The estimated salary is based on the provided ai_salary_minvalue, ai_salary_maxvalue, and ai_salary_currency fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Custom Framing)

Company Size: Michaels operates over 1,300 stores across North America and employs a significant workforce, indicating a large-scale retail organization with established operational frameworks.

Founded: 1973, with headquarters in Irving, Texas.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Manager or Lead.

• Collaboration is expected with fellow store associates across various departments (e.g., merchandising, customer service, cashiering).

• Cross-functional interaction involves supporting Omni channel processes, which may require coordination with online fulfillment teams or other store locations. Methodology:

• Emphasis on data-driven decision-making at the store level, particularly regarding sales performance, inventory management, and customer engagement metrics.

• Commitment to process optimization through adherence to SOPs and the implementation of specific sales methodologies like "Elevated ABC Deliver."

• Focus on efficiency in operations, including truck unloading, stocking, and maintaining store presentation.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in the arts and crafts retail space, emphasizing creativity and celebration. The company culture likely values customer engagement, operational efficiency, and a supportive team environment. The large store footprint suggests robust operational processes and a structured approach to training and performance management.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations framework. It serves as a foundational role for individuals looking to gain experience in customer service, sales, and specialized production within a retail setting.

Reporting Structure: The Framer typically reports to a Framing Department Manager or Lead, and indirectly to the Store Manager or Assistant Store Manager. This structure provides clear lines of supervision for daily tasks and performance.

Operations Impact: While not directly managing large-scale operations, the Framer's impact is crucial at the store level. By driving custom framing sales, ensuring quality production, and enhancing customer experience, they directly contribute to store revenue, customer loyalty, and overall operational efficiency. Success in this role can influence store performance metrics related to sales conversion, customer satisfaction, and operational standards.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design principles, and advanced framing equipment operation.

• Sales & Customer Service Advancement: Progress to roles with greater sales responsibility or supervisory duties within the framing department or other store areas.

• Cross-Training: Gain experience in other store operations, such as merchandising, inventory management, or visual display, to broaden skill sets.

• Leadership Potential: With demonstrated performance and leadership qualities, opportunities may arise for Assistant Manager or Department Manager roles within Michaels.

📝 Enhancement Note: This role offers a clear pathway for individuals starting in retail operations. The focus on specialized skills (framing) combined with core retail competencies (sales, customer service) provides a well-rounded foundation for career growth within Michaels or the broader retail industry.

🌐 Work Environment

Office Type: This is a retail store environment. The work involves both customer-facing areas (sales floor, framing counter) and back-of-house operations (stock room, framing workshop).

Office Location(s): Westlake Village, California, specifically at the 5780 Lindero Canyon Rd store.

Workspace Context:

• The work environment includes a public retail store setting, which is generally climate-controlled.

• The framing shop area contains specialized equipment such as a glass cutter and a heat press, requiring adherence to safety protocols.

• Some stock rooms may not be climate-controlled, and outdoor work may be assigned for tasks like retrieving shopping carts or during truck unloading.

• The role requires constant interaction with customers and team members, fostering a collaborative yet fast-paced atmosphere.

Work Schedule: The position is part-time, with working hours that include nights, weekends, and early mornings. Flexibility in scheduling is often a requirement for retail operations roles to cover store operating hours and peak customer traffic times.

📝 Enhancement Note: The work environment is typical for a retail associate in a specialized department. It requires adaptability to different settings within the store and a commitment to safety, especially when operating specialized equipment. The need for flexible scheduling is standard in retail.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application review focusing on basic qualifications, experience, and alignment with company values.

• In-Person Interview: This will be the primary evaluation stage. Candidates should expect questions related to:

  • Customer service scenarios and problem-solving.
  • Sales aptitude and experience with selling products/services.
  • Understanding of operational tasks (merchandising, stocking, cash handling).
  • Motivation for applying to Michaels and the Framer role.
  • Ability to learn and operate framing equipment.

• Practical Assessment: A potential hands-on demonstration of basic measuring skills or a discussion about how they would approach a framing consultation.

• Final Decision: Based on overall fit, skills, and potential.

Portfolio Review Tips:

• Since a formal portfolio isn't standard, prepare to discuss relevant experiences using the STAR method (Situation, Task, Action, Result).

• Highlight instances where you successfully built customer relationships, exceeded sales goals, resolved customer issues, or improved operational efficiency in previous roles.

• Be ready to talk about specific projects or achievements that demonstrate your ability to learn new skills and follow procedures.

• If you have any personal framing or art projects, you can briefly mention them to showcase passion and relevant aptitude, but focus on professional experience. Challenge Preparation:

• Be prepared for situational questions like: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their framing needs?"

• Understand the company's mission and values, and be ready to articulate how you align with them.

• Research common framing techniques and materials to show initiative and interest.

• Practice explaining how you would use your basic computer and measuring skills in the role.

📝 Enhancement Note: The interview process for this role will focus heavily on interpersonal skills, sales potential, and the ability to learn technical aspects of framing. Candidates should be ready to provide concrete examples of their experience and demonstrate enthusiasm for the role and the company.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially looking up product information.

• Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially heat pressing.

• Glass Cutter: For precise cutting of glass or acrylic for framing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Basic Computer Software: For email, internal communications, and potentially order management systems.

Analytics & Reporting:

• While direct involvement in complex analytics is unlikely, the role contributes to store-level data through sales transactions and inventory counts, which feed into broader company reporting.

• Understanding of sales performance metrics (e.g., sales per hour, conversion rates) relevant to the framing department. CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction that functions similarly to a simplified CRM process, focusing on building relationships and understanding customer needs.

• Order management systems track custom framing orders from creation to completion.

📝 Enhancement Note: Proficiency in basic computer operations and specialized framing tools is key. While advanced CRM or analytics tools are not primary requirements, understanding how transactions and customer interactions are recorded and contribute to overall business data is beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and relationship building.

• Creativity & Celebration: Aligning with Michaels' mission to fuel the joy of creativity and celebration by helping customers preserve and display their cherished items.

• Teamwork & Respect: Collaborating effectively with colleagues, maintaining a positive and respectful attitude, and contributing to a supportive work environment.

• Integrity & Compliance: Adhering to company policies, SOPs, safety standards, and ethical business practices.

• Efficiency & Quality: Striving for timely and high-quality production of framing orders and efficient execution of all store operational tasks.

Collaboration Style:

• Expected to be collaborative, working closely with other store associates to ensure smooth store operations and excellent customer service.

• Open communication is encouraged for resolving customer issues, managing workflow, and supporting team goals.

• A proactive approach to assisting customers and colleagues is valued.

📝 Enhancement Note: The company culture emphasizes a blend of customer-centricity, creativity, and operational discipline. Team members are expected to contribute positively to the store environment and uphold company values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales activities while simultaneously completing framing orders accurately and on time.

• Handling Diverse Customer Needs: Adapting to a wide range of customer preferences, budgets, and artistic visions for their framing projects.

• Learning Specialized Equipment: Mastering the operation of framing equipment and tools safely and efficiently.

• Maintaining Store Standards: Consistently upholding visual merchandising, stocking, and cleanliness standards across assigned areas, even during peak times.

• Adapting to Retail Pace: Thriving in a dynamic, fast-paced retail environment that requires constant customer engagement and task prioritization.

Learning & Development Opportunities:

• Framing Skills Certification: Potential to become a certified custom framer through company training and experience.

• Sales Training: Development in consultative selling techniques and customer relationship management through the "Elevated ABC Deliver" program.

• Operational Process Mastery: Gaining deep understanding of retail operations, including inventory management, visual merchandising, and loss prevention.

• Cross-Functional Experience: Opportunities to learn about other areas of the retail operation, potentially leading to broader roles.

📝 Enhancement Note: This role presents opportunities for skill development in a specialized craft alongside core retail competencies. The challenges are typical of a customer-facing, production-oriented retail position, requiring adaptability and a commitment to quality.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you went above and beyond to help a customer." "How would you approach a customer who is browsing the framing options but seems hesitant?" "What steps would you take to sell a premium framing solution versus a standard one?"

• Operational Understanding: "How do you prioritize tasks when multiple customers need assistance and you have framing orders to complete?" "What is your experience with cash handling and operating a POS system?" "How would you ensure the framing department remains visually appealing and well-stocked?"

• Technical Aptitude: "What is your comfort level with learning to operate new equipment?" "How would you ensure accuracy when measuring for a custom frame?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our company's mission and values?"

• "How do you contribute to a positive team environment?"

• "How do you handle constructive feedback?" Portfolio Presentation Strategy:

• Instead of a formal portfolio, prepare to discuss specific examples from your past experience that align with the responsibilities.

• Use the STAR method to structure your answers about sales achievements, customer service successes, or instances where you demonstrated operational efficiency.

• Be ready to articulate how your skills in basic computer use, measuring, and customer interaction will translate to success as a Framer.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, an understanding of retail operations, and a willingness to learn specialized framing techniques. Emphasize examples that showcase reliability, attention to detail, and a positive attitude.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "cash handling," and "measuring skills." Quantify achievements where possible (e.g., "Exceeded sales targets by 10%").

• Prepare for Behavioral Questions: Anticipate questions about your experience with customer interaction, problem-solving, teamwork, and handling pressure. Prepare specific examples using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), mission, and values. Understand their commitment to creativity and customer experience.

• Practice Your Pitch: Be ready to articulate clearly why you are a good fit for the Framer role, emphasizing your enthusiasm for art, customer service, and learning new skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.